flipbook728 by Melissa Broadus

The economy will recover. In the meantime, you donâ&#x20AC;&#x2122;t have to face uncertainty alone. Moss Adams LLP works with hundreds of dealerships, helping them tackle challenges and identify opportunities. When every financial decision is an important one, having a trusted advisor is crucial. Find out how we can help you move your business in the right direction. Stephan King (480) 366-8340 8800 E. Raintree Drive, Suite 210 | Scottsdale, AZ 85260 (480) 444-3424 www.mossadams.com

Certified Public Accountants | Business Consultants

Business Planning Cash Flow Management Financial Forecasting

Fraud Detection and Prevention Succession Planning Valuation Services

FIND HIDDEN CASH.

800.521.0309 │ adplightspeed.com

Are you leaving cash on the shelf? Obsolete parts at your dealership cost you up to $59,000* a year. ADP Lightspeed’s completely integrated Dealer Management Software gives you the most in depth parts inventory management available helping you decrease unnecessary costs and improve inventory turns. Stop wasting time and money, call now. *based on dealers with parts inventory of $266,000.

rv exec shelf.indd 1 *based on dealers with parts inventory of $266,000.

7/20/2009 8:45:38 AM

Understand your market. Communicate with your customers. Increase your sales!

Visit us at: 2009 RV Dealers International Convention/Expo Booth #222 Rio All-Suites Hotel & Casino Las Vegas, NV

Polkâ&#x20AC;&#x2122;s data-driven solutions for the Powersports industry offers you accurate, unbiased statistical information to analyze your market; valuable list services and unrivaled market and demographic data to deliver the most powerful prospecting lists available; and post-sales campaign evaluation reports for campaign assessment and refinement. Call us today, toll-free, at 1-866-521-4236 or visit us online at http://usa.polk.com/Industries/ RVMotorcycleBoat/ and visit us at RVDA, Booth #222.

Newly Redesigned RVUSA.com Homepage

Announcing the

ALL NEW

RVUSA.com! New Dealer Management Console

now there are even more ways that RVUSA can help you w i t h yo u r i n v e n

to r

GET

DS A E L

sell more online * * * *

* *

• • • • • •

New & Improved Inventory Management Tools Use Video to Sell More Units Custom EZ-Sites - QUICK & Super Easy Instant Search Engine Visibility on Over 65 Sites Customize Your Service Level The Industry’s Best Customer Support

* * Account required for inventory feed

Toll Free: 866-643-4625

www.RVUSA.com/RVDA ®

A Division of NetSource Media

“Building Online Tools for Dealer’s Success Since 1995!“

Free Market Analysis Transforming times cause a shift in consumer preference. Are you aware of the changing trends in your market area for: Price Length Green RVs Product Type New Buyers

Contact Scott Stropkai to set up your free market analysis (pick up at booth 220).

(616)281-9898 ext. 128 sstropkai@statisticalsurveys.com

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Rising to the

DEALERS

INTERNATIONAL CONVENTION/EXPO Developing Top Performers!

Challenge

October 6-9, 2009 The Rio All-Suite Hotel & Casino Las Vegas, NV www.rvda.org

The RV Learning Center presents a new series of timely workshops designed to help today’s RV dealership owners, managers, and employees rise to the challenges the industry faces today!

Don’t miss what may be the most important gathering of RV dealers and business partners in our history!

Workshops for owners and GMs focusing on cash and personnel management strategies to stay competitive Essential techniques for making more sales in a tough market Acquiring financing in today’s economy Intensive workshops to help get more buyers qualified New product and service offerings to help build profits A series of dealermanufacturer brand committee meetings scheduled

DISCOUNT COUPON

EXPIRES 8/7/09

You pay:

$524

$393 off the registration fee of $917 for the first registrant and

$458

$459 off the registration fee of $917 for additional registrants.

coupon code:

LAS-807

RVDA Dealer Members Only

Visit us on Facebook and Linkedin.

Register now at www.rvda.org. Watch your mailbox and e-mail for more details! Brought to you by: RVDA - The National RV Dealers Association • RVDA of Canada • The RV Learning Center

CONVENTION REGISTRATION FORM – DEALERS ONLY October 6-9, 2009

•

Las Vegas, NV

•

The Rio All-Suite Hotel & Casino

Name: ________________________________________________________________

2 0 0 9

Company Name: _______________________________________________________

DEALERS

Address: ______________________________________________________________

INTERNATIONAL CONVENTION/EXPO Developing Top Performers!

City: __________________________________ State: ______ Zip: ______________ Phone: (

) ______________________ Fax: (

) _______________________

Badge First Name

Full Name and Title of Attendee

E-mail Address

Registration Fee

You Pay

(see Rate Chart below)

(with coupon)

TOTAL DUE: $

LASCoupon Code # ______________ The 2009 RV Dealers International Convention/Expo has a per-person $ value of:

1,665

RATE CHART All funds in U.S. dollars

RVDA Member Dealers Non-Member Dealers

$917 $1,117

Mail or fax a copy of this form to: RVDA of America 3930 University Drive Fairfax, VA 22030-2515 (703) 591-7130 Fax: (703) 359-0152 www.rvda.org

RVDA of Canada 204-6411 Buswell St. Richmond, BC V6Y 2G5 (604) 718-6325 Fax: (604) 204-0154

o Please check here if you require special accessibility or accommodations. RVDA will contact you.

Method of Payment

(Note: all funds in U.S. dollars)

o Check Enclosed (payable to RVDA) o VISA o MasterCard o AMEX Expires:____________

Card #: ____________________________________________ Security Code (3 or 4 digit code on card): ________________ Billing Address: ______________________________________ Signature: __________________________________________

CANCELLATION / REFUND POLICY: All cancellations must be in writing and received by August 31, 2009, to qualify for a refund. A $30 administrative fee will be deducted from each refund request received by July 31, 2009. A $100 administrative fee will be deducted from each refund request received between August 1, 2009 and August 31, 2009. No refunds will be made after August 31, 2009.

RVDA Partners with RV Finance Professionals to Help Dealers R

VDA is partnering with several RV finance professionals to help dealers navigate the current environment for obtaining wholesale and retail financing. RVDA staff has free information on RV financing available in the RVDA Lenders Toolbox and www.rvda.org. RVDA staff is also available to provide information on financing issues through the dealer services hotline. For dealers who need additional help, there are now a variety of options available, for a fee, through the RV Learning Center and the RV Assistance Corp. (RVAC).

Jan Kelly RV Learning Center Faculty Member F&I Web Seminars with Jan Kelly.

One-On-One Consulting Services These additional programs, through RVAC can provide, for a fee, one-onone consulting for dealers from experienced bankers who know how to deal with bankers and finance firms.

William “Bill” Thompson of Cardinal Points Network, LLC (formerly of KeyBank) Bill Thompson will provide consultation for RV dealers within this framework: • Assessing viability of obtaining commercial inventory financing through introspective analysis of a dealership’s financial position with ownership and management. • Compiling and building an effective loan application presentation that not only leads a lender through a dealership’s financial position, plans, and aspirations, but provides industry and market perspective. Based on a dealership’s wants and needs, this can include help producing the loan packet to being an integral part of the presentation to the lenders themselves. • Wrapping a business plan around the reality of the lending environment today. • The ultimate goal is to secure viable inventory lending for the dealership. Price: $150 for each billable hour and $1,200 per day on site.

Using technology to provide affordable and effective education, Jan Kelly’s Web Seminars offer topic specific training to help you succeed. Each Web Seminar is 30-

John Fulmer (formerly of Bank of America) John Fulmer will personally provide consultation for RV dealers within this framework: • Recruiting regional and local lenders to support dealer associations, dealer groups, or individual dealerships in the retail and wholesale areas. • Assessing aspects of dealer finance operation to determine need and solutions. • Providing advice and insights into electronic portal usage and alternatives, as well as contract print solutions. • Development of marketing materials and events to support dealer’s strategy. Price: $100 for each billable hour and $1,000 per day on site.

50 minutes in length with an additional 10 minutes at the end for Q&A. Price: $49 - $99 per workshop with multiple workshop discounts available.

Paul Novotny (formerly of US Bank) Paul Novotny will personally provide a 30 minute phone consultation for each dealer registration within this framework: • Phone consultation hours will be by appointment. • Assess the dealer’s current position with wholesale and retail lenders. • Evaluate the results of the dealer’s discussions with current and prospective alternative lenders. • Explore and list alternative lenders if any, with reasons for these options. • Explore alternative loan types and recapitalization options. • Explore Small Business Administration (SBA) loan options. • Determine next steps. Price: $179 for first half hour phone consultation.

Please send me more information on RV Finance Professionals: l l l l

Jan Kelly, Web Seminars John Fulmer, RV Lender Consulting Paul Novotny, RV Lender Hotline Phone Consultation Bill Thompson, RV Lender Consulting

Name: __________________________________________________________ Dealership: ______________________________________________________ Address: ________________________________________________________ City: ____________________________State: ______ Zip: ________________ Please return this form to RVDA by fax to (703) 359-0152, call (703) 591-7130, or send an e-mail to info@rvda.org for more information.

RV Technician Certification Preparation Course Interactive-Multimedia, Online Format • Combines text, audio, graphics, and video, with mentor-led technician community forum – all content delivered online (no books or handouts) • Available 24 hours a day, seven days a week for 12 months (with computer and high speed internet connection)

Corresponds to RV Certification Test Sections

Available Anywhere & Anytime (with high speed internet connection)

• Propane; Electrical; Plumbing; Brakes, Suspension & Towing; Appliances; Generators; Hydraulics; Exterior; Interior; Expandable Rooms; Miscellaneous (Welding Safety, Customer Care) • Fulfills 48 hour RVDA-RVIA RV Service Technician recertification requirement

Personal Progress Tracking • Automatically tracks individual’s progress • Quizzes after each chapter and section with immediate feedback • A final assessment that is similar to the RV technician certification test

Every RV Technician Can Have Access to Individual Self-Study Online Certification Preparation Registration Information

SAVE!

Company:

Address:

City/State/Zip:

Phone:

Fax:

up to 40% discount when registering multiple technicians at one time

Tuition

Yes! Sign up the following from our dealership: Name:

E-mail:

Name:

E-mail:

Name:

E-mail:

Name:

E-mail:

. Title:

E-mail:

Method of Payment All registrations must be pre-paid in U.S. funds.

□Check Enclosed: Make Check Payable to: The RVDA Education Foundation □ Send Invoice (RVDA Members Only) □ VISA □ MC □ AMEX Cardholder’s Name: Acct. Number: Cardholder’s Signature: Billing Address:

Price Per Person

1-3

$249.00

4-9

$199.75

10+

$159.99

Developed by RVIA Available through the RV Learning Center

Send progress reports to the following supervisor: Name:

# Technicians

. Exp.:

Security Code:

Important: • The RV Technician Certification Preparation course offers RV service technicians the means to prepare for the technician certification test through an online, self-study format. Information about the RVDA-RVIA RV Service Technician Certification Program is available at: www.rvtechnician.com. The certification testing fee is not included in the course fee. • Registration gives the technician 365 days to complete the course by achieving 80% or higher score on the final assessment. The technician should plan for certification testing within the enrollment period as course extensions are not available.

Return completed form to: RVDA I 3930 University Drive I Fairfax, VA 22030 I Ph. (703) 591-7130 I Fax (703) 359-0152 www.rvlearningcenter.com I info@rvda.org

Learning Guides for RV Parts & RV Service Personnel Now Available! Looking for new training materials for your parts and service departments? The RV Learning Center, in partnership with The Ohio State University’s CETE, has developed a comprehensive set of RV Parts Personnel Learning Guides & RV Service Personnel Learning Guides. The Learning Guides are a comprehensive training tool that identifies the core duties and competencies needed in each position. Here’s a breakdown of what each Learning Guide focuses on: Parts Manager Learning Guide • Merchandise the Store • Market Parts & Accessories • Manage Parts Inventory • Sell Parts & Accessories • Manage Customer Relations • Manage Human Resources • Manage Financial Resources • Perform Administrative Functions • Pursue Professional Development Parts Specialist Learning Guide • Merchandise the Store • Market Parts & Accessories • Manage Parts Inventory • Sell Parts & Accessories • Perform Administrative Functions • Pursue Professional Development Service Manager Learning Guide • Manage Service Department Work Flow • Provide Customer Service • Generate Service Department Revenue • Review Administrative Reports • Manage Human Resources • Supervise Support Staff • Train Service Department Staff • Promote Public Relations • Perform Administrative Activities Service Writer/Advisor Learning Guide • Satisfy Customer Requirements • Coordinate Customer Appointments • Maintain Daily Operations • Coordinate Technician Workload • Coordinate With Other Departments • Participate in Professional Development Warranty Administrator Learning Guide • Process Open/Closed Repair Orders • Process Warranty Claims, Parts, and Payments • Maintain Customer and Manufacturer Relations • Perform Administrative Activities • Pursue Training and Professional Development

To order, fill out the order form below, visit www.rvlearningcenter.com, or call the dealer services hotline. Title

Qty.

Member

Non-Mem

Total

Parts Manager Learning Guide – save $140 on the full set! Full Set (Sections A - I) q with 3-ring binder Section A - Merchandise the Store Section B - Market Parts & Accessories Section C - Manage Parts Inventory Section D - Sell Parts & Accessories Section E - Manage Customer Relations Section F - Manage Human Resources Section G - Manage Financial Resources Section H - Perform Administrative Functions Section I - Pursue Professional Development

q on CD

399.00 59.95 59.95 59.95 59.95 59.95 59.95 59.95 59.95 59.95

559.95 85.95 85.95 85.95 85.95 85.95 85.95 85.95 85.95 85.95

Parts Specialist Learning Guide – save $60 on the full set! Full Set (Sections A - D & H - I) q with 3-ring binder or Section A - Merchandise the Store Section B - Market Parts & Accessories Section C - Manage Parts Inventory Section D - Sell Parts & Accessories Section H - Perform Administrative Functions Section I - Pursue Professional Development

q on CD

299.00 59.95 59.95 59.95 59.95 59.95 59.95

419.95 85.95 85.95 85.95 85.95 85.95 85.95

Service Manager Learning Guide – save $140 on the full set! Full Set (Sections A - I) q with 3-ring binder or Section A - Manage Service Department Workflow Section B - Provide Customer Service Section C - Generate Service Department Revenue Section D - Review Administrative Reports Section E - Manage Human Resources Section F - Supervise Support Staff Section G - Train Service Department Staff Section H - Promote Public Relations Section I - Perform Administrative Activities

q on CD

399.00 59.95 59.95 59.95 59.95 59.95 59.95 59.95 59.95 59.95

559.95 85.95 85.95 85.95 85.95 85.95 85.95 85.95 85.95 85.95

Service Writer/Advisor Learning Guide – save $60 on the full set! Full Set (Sections A - F) q with 3-ring binder or Section A - Satisfy Customer Requirements Section B - Coordinate Customer Appointments Section C - Maintain Daily Operations Section D - Coordinate Technician Workload Section E - Coordinate with other Departments Section F - Participate in Professional Development

q on CD

299.00 59.95 59.95 59.95 59.95 59.95 59.95

419.95 85.95 85.95 85.95 85.95 85.95 85.95

Warranty Administrator Learning Guide – save $50 on the full set! Full Set (Sections A - E) q with 3-ring binder or q on CD Section A - Process Open/Closed Repair Orders Section B - Process Warranty Claims Parts and Payments Section C - Maintain Customer and Manufacturer Relations Section D - Perform Administrative Activities Section E - Pursue Training and Professional Development

249.00 59.95 59.95 59.95 59.95 59.95

TOTAL PURCHASE:

349.00 85.95 85.95 85.95 85.95 85.95 ($US)

Contact Name:________________________________________________________________________ Company:____________________________________________________________________________ Company Address: ____________________________________________________________________ City/State/Zip: ______________________________________________________________________ Phone: ______________________________________ E-mail: __________________________________ PAYMENT METHOD q Send Invoice (members only)

q Check Enclosed

q Visa, MasterCard, or AMEX:

Name on Credit Card: ________________________________________________________________ Card Number: ______________________________ Security Code:_________ Expires: __________ Card Billing Address: __________________________________________________________________ City/State/Zip: ______________________________________________________________________ Card Holder Signature: ________________________________________________________________

For additional information, call (703) 591-7130 • RV Learning Center, 3930 University Drive, Fairfax, VA 22030 • Fax (703) 359-0152