Summary of progress Responsible Business Indicators
2011 Target
2011 Result
100%
100%
Employee satisfaction: Climate Analysis score
85%
86.7%
Percentage of hotels that have made information on rezidorethics.com available to employees
95%
97%
Third party eco-labels (% of all Rezidor hotels)
50%
55%
Responsible Business page on hotel website (% of all Rezidor hotels)
70%
76%
Provide refillable amenity dispensers in public washrooms (% of all Rezidor hotels)
95%
92%
Battery collection boxes available for guests (% of all Rezidor hotels)
80%
82%
Facilities for waste sorting by guests (% of all Rezidor hotels)
40%
39%
Percentage of hotel rooms that are non-smoking
80%
85%
Percentage of non-smoking hotels (guest rooms and public spaces)
45%
48%
90%
94%
100%
94%
75%
79%
a
Percentage of hotels sharing Rezidor Supplier Code of Conduct with their suppliers
75%
75%
a
Percentage of hotels which request or provide advice on how suppliers can improve their environmental, social or ethical performance
50%
38%
Serve organic certified food items (% of all Rezidor hotels)
60%
49%
Serve Fair Trade certified products
60%
52%
0 breaches
0 breaches
100%
97%
EMPLOYEES We educate and facilitate our employees to make a conscious decision in favour of environmental, ethical and social issues in their private and work lives. Percentage of hotels that comply with local labour laws (working hours, freedom of association, equal, opportunities and nondiscrimination)
The Rezidor Hotel Group
CUSTOMERS We inform and make it easy for our guests to participate in the Responsible Business related activities at our hotels. We provide a healthy environment and offer healthy, nutritious, organic and fair trade food and beverages.
Responsibility Report 2011
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PROPERTY OWNERS We work together with property owners to find innovative solutions that satisfy our economic, environmental and social objectives. Number of hotel owners informed about the Responsible Business programme and hotel activities
a a a a a a a a a
SHAREHOLDERS We provide shareholders and investors with timely, accurate and transparent information on Responsible Business related risks and opportunities. Percentage of hotels that report monthly and annually to corporate office: Managed and leased hotels (% of total managed and leased hotels) Monthly Environmental Reporting and the annual Status Report questionnaire Franchised hotels (% of total number of franchisees) Annual Status Report questionnaire SUPPLIERS We purchase products that have a reduced environmental impact during their life-cycle, from suppliers that demonstrate environmental and social responsibility.
AUTHORITIES We require our managers to abide by local and international legislation, especially regarding labour laws, health and safety, human rights and the environment. Zero breaches to Responsible Business-related legislation Percentage of hotels performing Responsible Business legal self-audit (% of all Rezidor hotels – where available)
a