RBKC 2012 Olympics Handbook
A guide for Kensington and Chelsea residents and businesses about the London 2012 Olympic and Paralympic Games.
The Games in the Royal Borough A guide for residents and businesses about the London 2012 Olympic and Paralympic Games www.rbkc.gov.uk/london2012 The Games in the Royal Borough Animation Decathlon The illustrations in this guide were part of one of the Royal Boroughâ€™s earliest celebrations of the London 2012 Olympic and Paralympic Games. Animated athletes were projected onto the Town Hall on Saturday 21 March 2009. They sprinted, pole-vaulted and swam across the sides of the buildings transforming the area into a giant sporting arena. The animations were designed by pupils from Holland Park School, St Thomas More Language College, Chelsea Youth Club and Our Lady of Victories Primary School. 2 2012 Contents Foreword ................................................................................................... 4 Events calendar ........................................................................................ 6 Map of the borough during Games time ............................................... 7 Competitions in the borough .................................................................. 9 Map of the Cycling Road Race ............................................................... 11 Map of Earls Court ................................................................................... 14 Moving around the borough .................................................................... 15 Celebrations in the borough ................................................................... 21 Changes to Council services .................................................................. 27 Safety and well being ............................................................................... 29 Who to contact .......................................................................................... 30 3 The Games in the Royal Borough Foreword When London was awarded the Olympic and Paralympic Games in July 2005, summer 2012 seemed a very long way away. But now, after a huge planning and construction programme, the Games are almost upon us. We are sure they will be an amazing spectacle and that we will be served up a feast of gold medals, world records, triumph and some disappointment. The Royal Borough is proud to be taking an active part as a London 2012 Games host borough. The indoor volleyball runs for the entire Olympic period at Earls Court. On the first weekend of the Games, the men’s and women’s cycling road races will hurtle through the borough. Complementing the world’s biggest sporting show will be a huge number of artistic, entertainment and cultural events in London. As a borough we are putting on our own cultural and scientific celebration: ROAD SHOW. Taking place from Saturday 28 July to Sunday 5 August in the transformed and award-winning Exhibition Road, ROAD SHOW will be London’s most sophisticated street party with games, daily parades, scientific experiments and debates, music, acrobatics and much, much more. On Thursday 26 July, the Olympic torch relay will pass through some of the borough’s streets and will be greeted by a choral fanfare by Opera Holland Park, with a choir of 150 amateur and professional singers accompanied by the City of London Sinfonia. Of course, staging such a global event as the London 2012 Games will not come without disruption to travel and transport around the city. It will also mean there will be changes to our Council services. Whilst the majority of services will stay the same, we are going to have to change the way some of our key Council services are delivered in some parts of the borough during the Games. With all of these changes to day-to-day life in the borough, your Council has produced this handbook as an easy reference guide for residents and businesses to see what is happening, where it is happening and what the likely impacts will be. 4 2012 So if you are looking for maps of where the action is, or information about websites for up to date information on Londonâ€™s roads and public transport system or want to know about changes to Council services, such as household and commercial waste collections and meals on wheels deliveries, this booklet covers all aspects of the Games in the borough. We hope that this handbook will help you both prepare for and enjoy London 2012. Cllr Sir Merrick Cockell Leader of the Council Cllr Warwick Lightfoot Member Lead for 2012 5 The Games in the Royal Borough Events Calendar The table covers events in and around the borough, plus the key London 2012 Games ceremonies. Date Event Thursday 26 July Olympic Torch Relay in the Royal Borough Friday 27 July Olympic Torch Relay along the Thames Olympic Games Opening Ceremony Saturday 28 and Sunday 29 July Menâ€™s and Womenâ€™s Cycling Road Races. Route includes Knightsbridge, Brompton Road and Fulham Road Saturday 28 July to Sunday 5 August ROAD SHOW Exhibition Road Saturday 28 July to Thursday 9 August Beach Volleyball Horse Guards Parade Free to access Saturday 28 July to Saturday 11 August BT London Live Site - a big screen site plus entertainment Hyde Park Saturday 28 July to Sunday 12 August Indoor Volleyball Competition Earls Court Saturday 4 and Tuesday 7 August Triathlon Hyde Park and surrounding areas Sunday 5 and Sunday 12 August Olympic Marathon start and finish on The Mall Thursday 9 August and Friday 10 August Marathon Swimming Hyde Park Sunday 12 August Olympic Games Closing Ceremony Wednesday 29 August Paralympic Games Opening Ceremony Sunday 9 September Paralympic Marathon - start and finish on The Mall Paralympic Games Closing Ceremony Monday 10 September Celebration Parade Central London 6 2012 A profile of the borough during the Games 7 The Games in the Royal Borough 8 2012 Competitions in the borough Cycling Road Races Saturday 28 and Sunday 29 July The Cycling Road Races take place on the first weekend of the Games and is a very popular sport drawing huge crowds, so the area will be very busy. There will be 145 men competing over the 250km/156 mile route and 67 women competing over the 140km/87 mile route. You can read more about road cycling at www.london2012.com/cycling-road Route, timings and local access and Fulham Road, then crossing into Hammersmith & Fulham, into South West London and out to Box Hill in Surrey. It returns back along the same route and finishes back on The Mall. Knightsbridge, Fulham Road and Brompton Road (the route) and some surrounding roads will be closed to traffic for the race from early in the morning and will re-open when it is safe to do so. Refer to the Cycling Road Race map for details on page 11. Access will be maintained for local residents and businesses for as long as possible on either side of the race passing through. The race starts on The Mall and enters the borough at Knightsbridge before running along Brompton Road Date Event Race Event Times Road Closure Times 28 July Menâ€™s Cycling Road Race 10am to 4.15pm From 3am, re-opened as soon as is safe after race end 29 July Womenâ€™s Cycling 12pm to 4.15pm Road Race From 5am, re-opened as soon as is safe after race end 9 The Games in the Royal Borough Road closures for the Cycling Road Races With the Cycling Road Races taking place at the same time as the indoor volleyball competition at Earls Court, Transport for London will deter normal traffic from the area using signs to inform drivers that roads east of Warwick Road and south of the A4 Cromwell Road will be for local access and Games Family only. Local diversions are: • Earl’s Court Road junction with Cromwell Road (A4) - only Games Family traffic will be allowed to go southbound across the A4. The left turn will be open for local access. All other traffic will turn right onto the A4 • A diversion route back onto the southbound Earl’s Court Road will be in place for local residents via Knaresborough Place and Earl’s Court Gardens 10 • For residents of Kenway Road, Redfield Lane, Redfield Mews, Wallgrave Road, Childs Street and Childs Place • The ORN eastbound Games Lane on the A4 Cromwell Road between Earl’s Court Road and Ashburn Gardens will be suspended on both days. Parking Some Resident, Pay and Display and blue badge parking bays will be suspended along the route and on the following roads: • Sydney Street • Beauchamp Place • Elm Park Gardens. For full details on parking suspensions, visit www.rbkc.gov.uk/parking 2012 11 The Games in the Royal Borough Volleyball at Earls Court Saturday 28 July to Sunday 12 August The Olympic indoor volleyball competition runs for the 16 day duration of the Olympic Games. You can read more about volleyball at www.london2012.com/volleyball Spectators will be arriving at Earls Court for three sessions per day that start at 9.30am, 2.45pm and 8pm; gates will open two hours before the start of each session. The sessions are scheduled to end at about 1pm, 6.15pm and 11.30pm. Between 7 and 12 August, there will be two sessions a day at various times; details are available at www.london2012.com/ competitionschedule The majority of spectators are expected to arrive at Earl’s Court station from where they will exit on Earl’s Court Road along the designated spectator route to Penywern Road and Eardley Crescent towards the Earls Court venue 12 entrance on Old Brompton Road. During peak spectator arrival times (up to 90 minutes before the start of every session) the carriageway on Penywern Road and Eardley Crescent will be closed temporarily to all vehicles to give more space for the spectators. Marshals will regulate and manage this operation. Earl’s Court Tube station Earl’s Court station will remain open throughout the volleyball competition. However, it will be particularly busy just before the start and just after the end of each session and local residents should plan their journeys to avoid these peak periods. On competition days, in order to manage the additional passengers, entry to Earl’s Court station will be from Warwick Road only, and exit will be into Earl’s Court Road only. Spectators will turn right and follow the designated spectator route. Upon exit non-spectators are free to head in any direction from the station. 2012 Local Area Traffic Management The traffic management and parking plans will help provide a safe and secure environment around the Earls Court venue, keep traffic moving and prioritise parking for local people. The plans include: • Temporarily closing Penywern Road and Eardley Crescent for spectator movements and parts of Old Brompton and Lillie Roads for vehicle access • No stopping at any time on some sections of Lillie Road. A short section of Old Brompton Road (south side) between Warwick Road and Coleherne Road will be no stopping - 6am to midnight every day. Please refer to on- street signage for exact locations and times of operation on the restricted roads, and some parking bays will be temporarily suspended • All residents and businesses will be able to access their properties, and receive deliveries and visitors • The restrictions will not apply to buses, cyclists or pedestrians • The existing special parking controls for event days at Earls Court will apply. These are Monday to Friday, 8.30am to 10pm and Saturday and Sunday 8.30am to 8pm • In addition, road closures due to the Cycling Road Races will have a significant impact on roads around the Earl’s Court area. Please see the Cycling Road Race section for further details. For more information visit www. • Additional kerbside parking controls london2012.com/accessandparking between 25 July and 12 August. Please check the signs for details • Vehicle checkpoints will be in place 13 The Games in the Royal Borough 14 2012 Moving around the borough Travelling by road or by public transport within the borough and across London will be more difficult during the Games. Planning your journeys It is vital that you plan ahead when travelling within the borough and across London this summer, no matter whether you are travelling by bus, car, tube or train. Follow Transport for Londonâ€™s four step guide: 1. Reducing non essential trips 2. Retiming essential journeys to avoid busy periods 3. Rerouting essential journeys to avoid busy areas 4. Revising the type of transport mode you use This section provides information about the impact of the Games on the different types of transport in the borough from the Tube, to the roads, to buses. The main website to visit for all information about transport and travel during the Games is www.getaheadofthegames.com. Sign up now and receive free daily transport email alerts. Travel planning for businesses From impacts on staff travel to deliveries and customers access, there are resources and advice to help local businesses prepare for the Games. For links to these and the Councilâ€™s statement on late night deliveries, visit www.rbkc.gov.uk/2012business Driving If driving is unavoidable during the Games, you are advised: â€˘ To avoid central London, the roads around the ORN and Olympic venues from mid-July 15 The Games in the Royal Borough • That every day of the Games is different, so if you must drive, plan ahead and allow more time for your journey • To avoid the areas around the road events on competition days • That the central London Congestion Charge will continue to be in operation Monday to Friday 7am to 6pm (except public holidays) throughout the Games. The Olympic and Paralympic Route Networks (ORN/PRN) and Games Lanes The ORN/PRN is a network of roads connecting venues, accommodation and transport hubs across London and will be open to all general traffic. A number of temporary road changes will be needed to make sure the ORN/ PRN remains open and free from congestion and to ensure reliable journeys for athletes and officials. In Kensington and Chelsea, these changes will include banned right turns, suspended bus lanes, relocated bus stops and changes to loading and parking, as well as Games Lanes. Full details including maps can be found at www.rbkc.gov.uk/ORN 16 Some roads on the ORN/PRN will have a designated Games Lane. These will be clearly signposted and will only be available for use by accredited vehicles including athletes, officials, media and blue light emergency vehicles when in operation. The adjacent lane will be open to normal traffic. In Kensington and Chelsea, Games Lanes will be on offside sections of the ORN/PRN along the A4 and A40 (the A40 is not part of the PRN). The operation and enforcement of the ORN, including the Games Lanes, will begin on Wednesday 25 July, two days before the Opening Ceremony. It will end a couple of days after the Olympic Games and will not be in operation between the Olympics and Paralympics. The smaller Paralympic Route Network (PRN) will come into operation just a couple of days before the Paralympic Games begin. Once Games events are completed at a venue, such as Earls Court, the ORN will be removed. Games Lanes will typically be in operation and enforced between 6am and midnight, but this will vary in some cases (for example, on the A4 west of Warwick Road, Games Lanes will be in operation from 6am to 8pm) so you should check the times of operation on the roadside signs. 2012 Vehicles that are driven in the Games Lanes when they are in operation will face a ÂŁ130 Penalty Charge Notice (PCN), and if you load, park or stop illegally on the ORN/PRN your vehicle will be removed. ORN on road event days When road events use the ORN, athletes, officials, workers and media will use alternative routes. There are no Games Lanes on these. Normal traffic will still be able to use these routes and residents and businesses will still have access to their properties. To help keep traffic moving on these routes, restrictions on waiting, parking and loading that normally only apply on weekdays will also apply on the day that the route is being used for the ORN and the hours of operation will be extended from 6am to midnight. On A402 Holland Park Roundabout to Marble Arch, 17 of the 23 pay and display bays on Holland Park Avenue and Notting Hill Gate will be suspended, and drivers will not be able to stop, park or load in these bays. Parking and loading in side roads will be unaffected. On the days when the section from Vauxhall Bridge Road to Old Brompton Road is being used as part of the ORN and PRN there will be no exit from Lots Road onto Cremorne Road. Additionally, a small number of residents parking bays will be suspended on Edith Grove and Finborough Road when these sections are in use on road event days. If there is a serious problem on the main ORN/PRN, these routes might be used but the changes to waiting, parking and loading will not be in operation. The Olympic, Paralympic and alternative route networks are shown on the map on page 7. Buses Buses will run more frequently on many routes to cater for additional passengers. However, some bus services will be temporarily diverted and some stops moved or suspended as a result of the road changes for the ORN or road events. The main changes in Kensington and Chelsea are: â€˘ Routes 19/N19, 22/N22 and 137/ N137 will be diverted northbound 17 The Games in the Royal Borough away from Sloane Street to Eaton Square then Grosvenor Place to rejoin the route at Hyde Park Corner. There will be no change to the southbound routes • Changes in the South Kensington area will also mean diversions for routes 74/N74, 360, 430, C1 and N97 • On 28 and 29 July bus routes in southwest London will be affected by road closures for the Cycling Road Race and may be on diversion, temporarily suspended or terminate early. On other road event days, services to and from central London may also be affected. Information is available at affected bus stops and online at www. getaheadofthegames.com and www.tfl.gov.uk/2012 Underground Transport for London has identified the following as particularly busy stations in and around Kensington and Chelsea: 18 Earl’s Court • Exceptionally busy from Saturday 28 July to Sunday 12 August • Busiest times will be 12.30 to 3.30pm, 5.30 to 9pm and 11.30pm to 1am each day. West Brompton • Exceptionally busy throughout the Olympic Games • Busiest times will be 9am to 2pm from Saturday 28 July to Sunday 5 August and 5 to 8.30pm from Saturday 28 July to Monday 6 August. South Kensington • Busier than normal from Saturday 28 July to Sunday 12 August. It is on the route for spectators attending events at Earls Court and Wimbledon from central London, and close to the events in Hyde Park, ROAD SHOW on Exhibition Road and Cycling Road Races. 2012 Knightsbridge • Busier than normal from Friday 27 July to Sunday 12 August as it’s a venue station for events and the Live Site in Hyde Park • Busiest times will be 4.30 to 7.30pm each day. Hyde Park Corner • The station will operate as exit only from 10am to 10pm throughout the Games as it’s located next to the Live Site and 2012 Games venue in Hyde Park. However, some pedestrian crossings will be suspended as part of the ORN measures. If you choose to cycle remember to think about cycling safety and plan your journey in advance. The Mayor of London’s bike hire scheme might be a good option for shorter journeys around London. Information and advice on cycling and walking can be found in the ‘Make your journey easier’ section on www.getaheadofthegames.com Parking and local road access Marble Arch • The station will operate as exit only from 10am to 10pm throughout the Games as it’s located next to the Live Site in Hyde Park. The Cycling Road Races, the volleyball at Earls Court and ROAD SHOW will also mean changes to parking and local road access in these areas. Information about these is covered in each of the relevant event sections. Cycling and walking Remember that cycling or walking might be a better way to get around instead of using public transport or driving. Even getting off public transport a few stops earlier may help your journey. Many of the borough’s stations are only a short walk apart. Accessible transport For information on accessible travel during the Games visit www. getaheadofthegames.com/ documents/Accessible_transport_ during_the_Games.pdf 19 2012 Celebrations in the borough Olympic Torch Relay Thursday 26 July The Olympic Torch Relay will be coming through the borough on Thursday 26 July, the penultimate day of its journey around Britain. It will arrive in the borough at approximately 1.30pm when it will cross Chelsea Bridge into Chelsea Bridge Road, Sloane Square and along King’s Road. It then re-enters the borough along Kensington High Street, and then to Holland Park at approximately 2.30pm for a special celebration event. The torch then leaves the borough again for Hammersmith & Fulham, before returning at approximately 4.15pm for its final leg along Holland Park Avenue and Notting Hill Gate and then heads into Westminster. We think residents will enjoy lining our streets to welcome the torch and cheer on our local torchbearers. For details on the route and viewing points, visit www.rbkc.gov.uk/torchrelay Torch Event in Holland Park The torch will stop in Holland Park at approximately 2.30pm, where it will be welcomed by Opera Holland Park with a choral fanfare from a choir of 150 professional and amateur singers accompanied by the City of London Sinfonia. You can also take part in a host of sporting and musical activities throughout the day. From 10am to approximately 2.30pm there will be sporting activities on the sports field for all the family to try and demonstrations from national sporting organisations. From 1pm, you can be a ‘Minute Maestro’ with Opera Holland Park and have a go at conducting the orchestra. There will also be musical performances from many popular classics. Disruption to traffic As the Olympic torch convoy makes its way through the streets, there will be some disruption to traffic in the borough. Art by children of Fox School. Image: Fiona Hawthorne 21 The Games in the Royal Borough A torch on the Thames Friday 27 July is the last day of the Torch’s journey, taking it along the River Thames from Hampton Court to Tower Bridge, and finally into the Olympic Park for the Opening ceremony. From 7.30am, the Torch will be transported on the Gloriana royal barge (last seen as part of the Diamond Jubilee River Pageant), is expected to pass under Albert Bridge around 11.15am and completing its journey to Tower Bridge by 1pm. Royal Borough torch bearers Many inspiring people with a connection to the Royal Borough have been selected to carry the torch on our part of the route. These are just a couple of them: Ophelia English, 28, is a nurse for the Royal Brompton Hospital, who was nominated for her repeated relief agencies work with Merlin and Medecins Sans Frontier (MSF) in Haiti after the earthquake and in the Sahel desert. Miss English said she felt pleased to be running with the torch as for her “running with the torch signifies recognition for the on-going life saving work that other aid workers are currently doing”. 22 Isola Akay, 77, has history with the Olympics. His son Tee Jay Akay was former British Cruiserweight Boxing Champion and represented Ghana in the 1984 Olympics. Isola Akay was nominated as torch bearer for his services in running his boxing club which he founded in 1974 called All stars boxing & youth club. When asked about carrying the torch he said it was “a great honour and I am so delighted to be involved in the greatest sports event to be held here in London, the 2012 Olympics”. 2012 ROAD SHOW Saturday 28 July to Sunday 5 August The borough’s ROAD SHOW is a free festival exploring the creative potential of the newly refurbished Exhibition Road streetscape with games, dance, parades, scientific experiments and debates, music, acrobatics and aerial displays, new writers’ commissions and art installations. It takes place from Saturday 28 July to Sunday 5 August, the first nine days of the Olympic Games, during the weekend days and week day evenings. ROAD SHOW will be nine days of wonder, London’s coolest street party. How will the local area be affected? Take a look at the full festival programme at the ROAD SHOW website www.exhibitionroadshow. co.uk Exhibition Road will be closed for ROAD SHOW during the day on 28 and 29 July and 4 and 5 August, and on weekday evenings between 30 July and 3 August. Residents and businesses on Exhibition Road have been sent their own information leaflet. Other significant events in the area Hyde Park There will be both sporting and nonsporting events in and around Hyde Park, including a London 2012 shop, BT London Live Site, the Triathlon and Marathon Swimming. 23 The Games in the Royal Borough Even though these activities are taking place in our neighbouring borough of Westminster, itâ€™s important to keep these events in mind as there may be a knock-on impact on transport and road travel. Hyde Park will remain open throughout the Games but some areas will only be open to event ticket holders. National Hospitality Houses for London 2012 During the Games, many countries will set up National Hospitality Houses to entertain athletes and VIPs. Some of these will be open to the public, hosting medal ceremonies, exhibitions, concerts and parties. The following are some Houses in and around the borough: Russia.Sochi.Park in Kensington Gardens Russia.Park 27 July to 12 August Sochi.Park 26 July to 12 August Kensington Gardens will host the biggest Russian event ever held in the UK. Russia.Park will be a festival- 24 style fun park with Russian culture, cuisine and sport, and appearances by leading Olympians. Sochi.Park will be a winter wonderland promoting Sochi, the next Winter Olympics Host City, and will feature a spectacular ice arena featuring world class ice skating performances from Olympic and world champions. For more information, visit www.russiasochipark.com Africa House in Kensington Gardens 27 July to 12 August The first-ever Africa House will be based in Kensington Gardens next to the Albert Memorial, with the National Olympic Committees of Africa coming together in the house, which will showcase culture, art and sport from across the continent. Each evening, Africaâ€™s Olympic medal winners will head to the House to celebrate and meet fans. For more information on other National Houses open to the public across London, visit www.visitlondon.com/ london2012/national-hospitalityhouses-for-london-2012 2012 Street Decorations In staging the greatest show on Earth, London needs to looks its best so a series of street decorations have been designed to give London’s streets and open spaces a consistent but unique and vibrant look and feel. Funded by the GLA, creating a ‘look’ is something every host city does when they stage the Games but the GLA has funded and coordinated a far reaching city dressing programme that goes beyond simply the venues. With a consistent colour scheme across these decorations - from bunting to building wraps, lamp post banners to lighting gels - there are a number of decorated areas in the Royal Borough. • Earl’s Court, around the indoor volleyball venue • South Kensington, around Exhibition Road • King’s Road and High Street Kensington • Portobello and Golborne markets. In addition, special artworks are temporarily sited across London for the Games-period, and in the borough these include a Gift from the Gods in the form of a giant shot putt on Sloane Square. Location and scale approximate. Credit: The Mayor of London 25 The Games in the Royal Borough 26 2012 Changes to Council Services The Royal Borough has carried out a full review of how its services will be affected during the London 2012 Games, in order to minimise the impact on local residents and businesses. While the majority of services will run as normal, there will be some temporary changes to some services, plus the possibility of some slight delays to the response times for call-out services. Here is a list of the services that will be different during the Games. If a service is not listed here, such as the Customer Service Centre and the Libraries, then it will be operating as usual. Domestic Waste Waste and Recycling collections from some streets in the borough will start earlier at 5am, rather than the normal 7am. Further information can be found on the Councilâ€™s website. Residents should still leave waste in their storage areas for collection. Only where there is no storage area may residents put waste on the street by 5am. To make this easier, from 28 July to 12 August those residents without storage can put out their waste from 9.30pm the previous evening. Please note that collection times across the borough may vary during this period, and it is important that you do not put rubbish on the street outside of the times stated. Orange bag deliveries Some residents will receive their Orange bags earlier than usual and changes to their collection times as described. Commercial Waste Some businesses will have changes to their waste collection times and when they can put their waste out for collection. This includes those situated on the Olympic Route Network (ORN) including both Cromwell Road and Brompton Road. We are sending an advisory letter to all businesses along the ORN. We also recommend that businesses make sure they have plenty of waste sacks in readiness for the extra trade the Games will bring to the borough. 27 The Games in the Royal Borough We advise business customers who have their waste collected by private contractors to contact their waste collector to check if there are changes to their collection times. Pest Control Licensing Street Cleansing The majority of licensed premises will be operating as usual. However, due to the significant increase of visitors, there will be more licensing officers in some areas to make sure premises are safe for their customers. We will sweep and wash the streets at different times of the day and night to keep the borough clear of litter. We will try to keep any disturbance this may cause to a minimum. Noise and Nuisance Traffic restrictions during the Games will have an impact on delivery and servicing for businesses in the area, almost certainly leading to an increase in ‘out of hours’ activity between midnight and 6am. Transport for London has published a code of practice for businesses and operators to reduce disturbances and we ask all businesses to adhere to this code. However, due to the potential for this increased activity, from 25 July to 14 August the borough’s noise and nuisance ‘out of hours’ service will be running until 5am every day. You can read the TfL code at www.rbkc.gov. uk/2012business 28 We will increase monitoring and put in place additional pest treatments to keep the borough pest free. Trading Standards During the Games, the selling of goods or provision of services will be controlled around the Earls Court venue and requires specific authorisation. Social Care Provision Some home visits may need to be changed or in some cases the carer or meal deliveries may be unavoidably delayed. We are working with our care, equipment and meal providers to ensure that they plan for this busy period so as to minimise disruption as much as possible. People affected by these changes will have been informed. We will try to keep any disruption caused to a minimum. We advise residents who receive care from an external provider to check with them. 2012 Safety and well being Community Safety and Local Policing Summer in 2012 will be extremely busy for all London police, including officers in Kensington and Chelsea. This will be especially so on competition days and when the Olympic torch comes through the borough. Regrettably, large numbers of visitors may attract a small number of criminals who will seek to commit opportunistic crimes such as pickpocketing and shoplifting amongst others. Residents and businesses can protect themselves against these crimes by following the simple steps outlined on the Metropolitan Police website at http://content.met.police.uk/Site/ olympicsadvice Policing this summer isn’t just about the Games. A key part of the policing plan will be ensuring that day-to-day policing continues. Local Safer Neighbourhoods Teams will continue their work on the wards and can advise on any crime and community safety issue. Contact your local Safer Neighbourhoods Team via the Metropolitan Police’s website at http://content.met.police. uk/Page/TeamFinder?scope_ id=1257246764093 Health and well being The borough’s hospitals All of the borough’s hospitals will continue as normal during the Games period, however the Cycling Road Races will impact on the three Fulham Road hospitals: Royal Marsden, Royal Brompton and Harefield and Chelsea and Westminster Hospital NHS Trust, where access to the car park will be strictly controlled. Please see each hospital’s website for further details. Non-emergency treatment For all non-emergencies, please use: The Urgent Care Centre (UCC) St Charles Centre for Health & Wellbeing, Exmoor Street, London W10 6DZ T: 020 8969 2488 29 The Games in the Royal Borough Who to contact For Games time, the Council has established a dedicated Games phone line and email address for any queries or comments regarding issues relating to the Games. This is now open from 8.30am to 5.30pm Monday to Friday (with an option to leave a message outside of these hours). From Friday 27 July the contact line will be operating 24 hours a day, 7 days a week until Sunday 12 August. From Monday 13 August it will return to the normal contact hours of 8.30am to 5.30pm, Monday to Friday until Monday 10 September, when the line will close. Call 020 7361 2012 or email firstname.lastname@example.org Visit www.rbkc.gov.uk/london2012 or follow us on Twitter @RBKC for information and updates during the Games. We’ll be adding new information daily at Games time. The Council’s key contact lines will be operating as usual for non-Games related queries. Other useful contacts For information and queries about the running of the Games competitions please contact the London 2012 Organising Committee on 0845 267 2012. Hours of operation are Monday to Friday 8am to 8pm, and Saturdays and Sundays 8am to 5pm or visit www.london2012.com For information about transport and travel during the Games visit www.getaheadofthegames.com Enquiries about transport during the Games should be directed to Transport for London’s Customer Services telephone: 0843 222 1234* (24 hours a day) *You pay no more than 5p per minute if calling from a BT landline. There may be a connection charge. Charges from mobiles or other landline providers may vary. 30 2012 Information correct at the time of going to print 31 ÂŠ July 2012. The Royal Borough of Kensington and Chelsea. RBKC Design. 14387soh.