www.ncasp.com
Vol. 15, Num. 4 April 2015
2015 NCASP TRAINING EVENT
HOW MUCH HAVE YOU INVESTED IN YOUR FUTURE THIS YEAR?
Receive .9 CEU’s for attending this entire event!
SIGN UP NOW TO SHARPEN YOUR PROFESSIONAL SKILLS! Essential StaffCARE Webinar page 3
Certification Immersion & Exam page 7
Award Nominations page 9
A Word from the President I can’t believe that we are already headed into April and the first three months of 2015 are complete. Our NCASP Board has been extremely busy planning for more exciting events for us. Here are some updates. Thanks for all of those members and guests who were able to join us in Charlotte for our Regional Event in January. The topic was NC Labor Laws: Hiring, Testing & Termination. Big thanks to Teague Campbell for hosting a great event for us. Thanks to Jill White for hosting our event in March at the Greensboro Country Club. The topic covered The EEOCs Strategic Enforcement Plan. Be sure to watch your inbox for details for more upcoming Regional Events soon! We are in full swing for the planning of our annual Spring Training Conference event at Wrightsville Beach in May. Cheryl Neely, our Conference Chair, and our Conference Committee have been busy putting together another outstanding event for our members. Our Friday keynote speaker, Danny Cahill, will be sure to deliver an outstanding presentation for you and your colleagues. Our Spring Training event will also include a full day for Certification on Thursday and we have already locked in our trainer to travel to Wrightsville Beach for us. Certification is so important in our industry and we are pleased to be able to offer our members this opportunity. We are also planning an Owner Manager “Inside the Recruiters’ Studio” Thursday afternoon that you will surely not want to miss. If you have not purchased your tickets and made your reservations, please do so as soon as you can. The dates again are May 14, 15, 16 so make your plans TODAY to join us. We need to look ahead and plan for our future as well and our future is in our leadership. If you would like to impact our industry in a positive way, consider joining our Board of Directors. We are looking for several new leaders who want to make a difference by joining our Board. I would like to thank all of our current Board members who are stepping up into new roles. We appreciate your efforts and we look forward to seeing you at the beach in May! Michelle Coviello, CPC President 919.280.1671 // mcoviello@hirenetworks.com hirenetworks.com
In this issue Page 2 . . . . . . . . . . .Prez Message Page 3 . . . . . . . . . . April Webinar Page 4 . . . . . . . . . . Event Preview Page 5 . . . . . . . . . . Speaker Topics Page 6 . . . . . Inside Recruiters’ Studio Page 7 . . . . . . . Spring Certification Page 8 . . . . . . . Essential StaffCARE Page 9 . . . . . . . . . . . . . .Awards Page 10 . . . . . . . May 14-16 Agenda Page 11 . . . . . . . . 50/50 Cash Raffle Page 12 . . . . . . . Business Marketing Page 13 . . . . . . . . . . USO Charity Page 14 . . . . . . Worldwide Specialty
2 April 2015
STAFFING NOW THE VOICE OF NC EMPLOYMENT PROFESSIONALS
Volume 15, Number 4 April 2015 NCASP Address c/o HireNetworks 9716-B Rea Road #21 Charlotte, NC 28277 NCASP.com Michelle Coviello, CPC President mcoviello@hirenetworks.com Editor in Chief | Rita Bottoms rbottoms@theresource.com Vendor Relations | Mary Mallett, CPC mary@searchpro.com Past President/Digital Marketing Jonathan Weiner, CPC jonathan@ncasp.com Graphic Designer | Stacey Chacon stacey@staceychacon.com Contributing Writers: Mike Atieh Rita Bottoms Pamela Brunges Jenna Campbell Debbie Fledderjohan Janee Hill Mary Mallett Cheryl Neely John Pueschel Lauren Story Jonathan Weiner Pat Worley Published by
Page 15 . . . . . . Leadership Spotlight Page 16-17 . . . . . . . . .Legal Matters Page 18-19 . . . . . . . . . Membership Page 20 . . . . . . . . . . Careerbuilder Page 21 . . . . . . . . Sponsors’ Corner Page 22 . . . . . . . . Vendor Contacts Page 23 . . . . . . . . Contract Staffing Page 24 . . . . . . . . . . . . Outreach Page 25 . . . . . . . . . Workers Comp Page 27 . . . . . . . . Hire our Heroes Page 29 . . . . . . NCASP Event Pricing Page 31 . . . . . . Trending Table Topics Page 32 . . . . . . . . . BOD Meetings
Staffing Now is published twelve times per year. For subscription inquiries, click here. Archived issues are available online at ncasp.com. Copyright 2015. All rights reserved.
NCASP.com
ACA Update: We’re 4 Months in… Now What? • • •
What are your Staffing Peers doing? New Product Offerings Employer Reporting Updates
Register online:
http://www.anymeeting.com/PIID=EB56DE8387473F
NCASP Conference Details:
For more information, and to register for the 2015 NCASP Spring Training Conference CLICK HERE!
Questions? For questions, please contact Cheryl Neely, at 704.975.1137 cheryl@ncasp.com
NCASP.com
Presented by Alan Gilbert, Director of Strategic Partnerships Essential StaffCARE an IAG Solution Alan has recently been promoted to Director of Strategic Partnerships for Essential StaffCARE, because Alan’s work experience allows him to have a unique perspective on our partnership relationships. Alan has shown great talent in articulating and explaining highly complicated ACA concepts to large groups of people. This has made him a go-to talent for hosting and conducting informational webinars for our partnership client bases. For these reasons, along with his passion for excellence, made Alan the perfect choice for his new role. As a former Business Development Executive, Alan has been responsible for the marketing of our limited medical benefits plan to staffing companies in the eastern region of the US, and maintaining our staffing association relationships in several state chapters as well. Before joining the ESC Team, Alan Gilbert was a District Sales Manager, for TALX Corp. a leading provider of HR, payroll, and tax consulting services. In this role, he was responsible for the sales of corporation tax consulting services to employers with greater than 5000 employees in the Eastern region of the US and developing existing customer relationships. Prior to TALX, Gilbert served as Corporate Sales Manager at ADP Inc., a provider of HR and payroll solutions. At ADP Gilbert managed business development for Pre-Employment Services, which included background checks, applicant tracking and tax credit and incentive services. Gilbert also spent several years in the 1990’s in the staffing industry working as an Area Manager for Olsten Staffing. With more than twenty years of experience in the professional services field, Gilbert has an extensive background in HR workforce solutions and Payroll services. He holds a double major in Business Administration and Insurance & Economic Securities from the University of South Carolina and is a South Carolina licensed Life and Health agent.
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Spring Training Event Preview By Cher yl Neely, NCASP Conference Chair
Creating Connections... Building Opportunities Together Finally the thrill of March Madness is behind us and it is time to get down to some serious industry training! It is also the time we are all ready for the winter season to be over and it lets us look forward to the upcoming time we will all be at the 2015 NCASP Conference in Wrightsville Beach. It allows us to look forward to sunny days, the smell of the ocean and the chance to add a few more tools into our recruiting box by getting the great training from industry experts. This year our conference theme is “Creating Connections – Building Opportunities Together”. There is no better industry that I know of that relies on these terms then the executive recruiting and staffing industry. Our building of connections helps us meet & match candidates to companies, vendors to buyers and helps to build long term opportunities with everyone we touch. It’s a simple theme but holds so much potential in how we grow our desk, office, company and our relationships. It’s such a great time in our industry and we are all busier than ever and I know it seems like there is no way you can take the time away from the business or office. What might you miss or what client needs might suffer if you’re away. Well the answer is none. This conference will give you the chance to learn real up-to-date information that can
help you find those hard to find candidates, help close that skill gap challenge you might be facing in your market and overall just rejuvenate you as to why this is such a great industry and remind you it can be fun & lucrative. Our 2015 conference committee has created several days of education, networking and fun. We do all of this in a non-competitive environment while supporting our industry. Who better understands the challenges of what we do then each other. So I ask each of you to round up your recruiting & staffing peers and ask them to attend this event as well. Do you know of some great vendor partners who should be at this event? Share please! If you are in multiple associations then spread the word. Don’t keep this a secret! Still not sure if this event is for you? Then feel free to reach out and email me or call me. I will be glad to share my favorite parts of the last 22 years conferences and how it has helped me in my business & personal growth. Whether you have just started in this industry or you’re like me and you’re an old timer in it, it will have something for everyone. So pack your desk up, pack your bags and let’s all meet in Wrightsville Beach on May 14th! (Contact Cheryl at 704.975.1137 or cheryl@ncasp.com)
2015 NCASP PRICES
Become a Member of our Association and register for Spring Training Individual Membership: $199 Corporate Membership: $299 Spring Training Conference, May 14-16: $349 This includes all Speakers, Meals & Entertainment!
Conference Member Price: $349 Conference Non-Member Price:$599 Conference Friday Attendance only Price:$199 Conference Guest Price for Meals and Entertainment:$149 Janee Hill will accept all payments via check and credit card: 919.862.8602 Janee@GreeneResources.com.
BOOK YOUR HOTEL ROOMS NOW!
To reserve your room at the discounted NCASP rate, please call 910-256-2231. Call Pat Worley, NCASP Director for details at 704-775-3674 or email pworley@carolinastaffingresources.com
4 April 2015
NCASP.com
He’s coming back! 2015 Keynote
DANNY CAHILL Memoirs of a Mentor
Danny Cahill, recipient of NAPS’s Lifetime Achievement award, has mentored and managed some of the Top Producers in the staffing industry. Many of them are members of the vaunted Pinnacle Society and MRI’s PaceSetters Club. He has spent countless hours hearing their calls, meddling in their deals and noticing the little things.
PLUS:
Jenifer Lambert, CPC Growth Strategies
Craig Stone HireNetworks
Creating Connections... Building Opportunities Together
Jonathan Weiner, CPC Digital Marketing
Jennifer Guthrie In Flight Crew Connections
MAY 14-16, 2015 2015 NCASP TRAINING EVENT WRIGHTSVILLE BEACH, NC | HOLIDAY INN RESORT Our 2015 NCASP Spring Training Event Committee is offering you a final price of $399 to register! Sign up today! Space is limited! This event will be held at the Holiday Inn Resort at Wrightsville Beach To reserve your room at the discounted NCASP rate, please call 910-256-2231 NCASP.com
Receive .9 CEU’s for attending this entire event!
Jill White, Attorney Legal Matters
Dan Martineau Martineau Recruiting
Paul Burgess CareerBuilder
PLUS:
Inside the Recruiters’ Studio Danny Cahill Keynote Certification Immersion & Exam Training Breakouts • Legal Breakfast Trending Table Topics • Charity Auctions • Awards Volleyball Tournament • DJ Dance Music PhotoBooth • Seafood • Prizes • 50/50 Cash Raffle
REGISTRATION:
Contact Pat Worley at 704-775-3674 or email pworley@carolinastaffingresources.com
WWW.NCASP.COM April 2015
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INSIDE
May 14 at 1:00pm
THE RECRUITERS STUDIO Don’t miss exclusive interviews with these Recruiting Insiders!
Jenifer Lambert, CPC Terra Staffing
Craig Stone HireNetworks
Hosted by Jonathan Weiner
Jennifer Guthrie In Flight Crew Connections
Dan Martineau Martineau Recruiting
“Essential StaffCARE is proud to sponsor the North Carolina Association of Staffing Professionals as part of our commitment to support projects and organizations dedicated to advancing the interests of the staffing industry in an ethical, accurate and professional manner. Today’s staffing industry faces exceptional growth opportunities and unique challenges. Organizations like NCASP provides its members valuable insight into the important role our industry plays in job creation and the strength of the US economy.” - Alan Gilbert, Essential StaffCARE
6 April 2015
NCASP.com
Certification By Janee Hill, Greene Resources
Isn’t it time to get certified? Our Spring Training Event is fast approaching and we are hard at work to put together a great time for you. One of the first things we tackled was securing our Spring Certification Immersion course to coincide with our event. THAT’S RIGHT! SPRING CERTIFICATION IS BACK! I highly encourage you to participate in this class if you have not yet earned your
national recruiting certification. For those of you who have already taken this step in your career, you can participate in the training class to earn .9 CEU credit. Please review the message below from Dr. Frank Burtnett, NAPS Education & Certification Consultant. I look forward to seeing you at the
beach! Please reach out to me if you have any questions regarding certification. Contact Janee Hill, NCASP Director of Certification 919.862.8602 Janee@GreeneResources.com
NAPS to Conduct Certification Immersion Class at NCASP 2015 Conference
The National Association of Personnel Services (NAPS) and the North Carolina Association of Staffing Professionals (NCASP) are pleased to announce that a Certification Immersion Class (CIC) will be held May 14, 2015 as a part of the annual NCASP conference at the Holiday Inn Resort in Wrightsville Beach, NC. The class is the training route that nearly 1,400 search and staffing professionals have taken to achieve their industry credential(s). Participants should prepare for the CIC by conducting a thorough reading and study of the NAPS Certified Personnel Consultant (CPC) Legal Manual or the Certified Temporary Staffing-Specialist (CTS) Legal Manual in the time leading up to May 2015 class. Each manual represents an overview of the numerous laws that govern the work of search and staffing professionals as they interact with individuals in their various employment transitions. The CIC will be taught by Dr. Frank Burtnett, NAPS Certification and Education Consultant, who is the author of the certification examinations. He will focus on “critical knowledge points” reflected in the manual and the key subjects included in the certification examination, including a review of the NAPS ethical standards and certification program rules. After the CIC, participants will take a paper/pencil version of the CPC or CTS certification examination. Date: Thursday, May 14, 2015 Location: Holiday Inn Resort, 1706 N. Lumina Avenue, Wrightsville Beach, NC Schedule: The CIC will begin promptly at 9:00am. The instruction typically runs to midday and is followed a half-hour lunch break and the two hour paper and pencil version of the certification examination.
Dr. Frank Burtnett, NAPS Education & Certification Consultant
NCASP.com
Join your NCASP colleagues seeking CPC and CTS certification. Register for certification and the class, and receive the legal manual by going to http://naps360.site-ym.com/events/event_details.asp?id 489635 Direct any questions about registration and acquisition of the legal manuals to Carolyn Boyer at cboyer@naps360.org or 706/531-0060. For information about the class structure and certification in general, contact Frank Burtnett at fburtnett@naps360.org.
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2014: An Unprecedented Year For ESC Essential StaffCARE extends its position as the largest writer of health insurance and benefits in the Staffing Industry. ESC has again been recognized by the insurance industry for demonstrating exceptional professional knowledge and outstanding client service.
• • • •
Highest Award Health Insurance: NAHU Soaring Eagle Award Highest Award Life Insurance: MDRT Top of the Table Member Inc. 500/5000 Honor Roll: Inc. Magazine Five-Time Honoree Record Breaking Production: BCS
ESC Achieves Record Growth in 2014 ESC added 493 new clients in 2014. 261 of these clients were implemented within a six week period in the fourth quarter, increasing the ESC health insurance block to 1,505 staffing companies.
2014 Total
New ESC Staffing Clients 493 ESC Staffing Company Clients
1,505
2015: New ESC-Bronze Plan Bronze Plan Highlights: • • • •
Fully Insured True ACA Compliant Major Medical Plan - Full Inpatient Benefits Weekly Premium Deductions or ESC DirectPay Option Proposal Packets Will be Released Beginning Spring 2015
Bronze Plan Technology ESC’s ACA Audit Log Online Enrollment and Compliance System: • • • •
ESC ACA-Estimator Tool ESC VHE-Variable Hour Tool Employee Hour Tracking with Reporting and Auto Notices E-enrollment of Insurance Products Alan Gilbert
Award Winning Leaders in the Insurance Industry | www.EssentialStaffCARE.com
Director of Strategic Partnerships alangilbert@essentialstaffcare.com (864) 527-7936
8 April 2015
NCASP.com
Submit Your Nominees! Now Accepting Entries for Fastest Growing Firm and Staffing/Recruiting Rookie of the Year Awards!
Staffing/Recruiting Rookie of the Year Award Alert all Owners & Managers, we need your nominations for that new outstanding person in your office who has achieved strong sales figures and displayed dedication, leadership and professionalism, as well as a desire to become certified. Our Staffing/Recruiting Rookie of the Year Award confidential nominations must be sent by April 10th to Mary Mallett, CPC at mary@searchpro.com. Feel free to call with any questions, 704-241-2996 (M).
Fastest Growing Firm Award The “Fastest Growing Firm” Award is returning for its second year! This award honors the area’s most dynamic, privately held recruiting and staffing firms. You may be asking yourself, “Should I apply? Does my company qualify”? Run through the check list below to find out: • Are you a privately held organization based in North Carolina? • Has your company been in business for at least 3 full years (2012 – 2014)? • Did you close 2014 with a revenue of at least $500,000? If you answered yes to ALL of the questions, you should apply today! What other information should you know? • All applications must be entered by April 10th • You will have to provide year over year revenue growth percentages • All financials will be submitted to and independently audited by Well Fargo • All information is held in strict confidence by Wells Fargo and they are exclusively handling all correspondence regarding the nomination and verification • Finally, qualifying companies are ranked based upon a formula that takes into account: dollar growth, percentage rate of growth, and profitability over a three-year period. The only thing left to do now is Apply and make sure you are registered to attend the conference so you can be there to accept your award! Contact Janee Hill at 919.862.8602 or Janee@GreeneResources.com. NCASP.com
April 2015
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Receive .9 CEU’s for attending this entire event!
“CREATING CONNECTIONS. BUILDING OPPORTUNITIES TOGETHER”
TRAINING AGENDA THURSDAY, MAY 14 12:00 Registration 1:00 Owner/Manager Welcome & Vendor Introductions 1:15 Janie Morgan, Legal Previews 1:30 “Inside the Recruiters’ Studio” Hosted by Jonathan Weiner, with Jen Lambert, Craig Stone, Jennifer Guthrie, Dan Martineau 3:00 Vendor Expo, sponsored by Teague Campbell 3:30 “Inside the Recruiters’ Studio” with Q & A, Hosted by Jonathan Weiner 5:00 Vendor Partner Reception, sponsored by Essential StaffCARE FRIDAY, MAY 15 7:30 Registration/Coffee 8:00 Hot Buffet Breakfast, sponsored by Monster 2015 NCASP Welcome & Vendor Introductions 8:30 Keynote: Danny Cahill - “Memoirs of a Mentor” 10:00 Vendor Expo, sponsored by Assurance 10:30 Gemma Saluta, Legal Previews 10:45 General Session: “The Imitation Game of Digital Marketing” with Jonathan Weiner, 12:15 “The Careerbuilder Story” with Paul Burgess, Awards Luncheon, sponsored by Careerbuilder 1:30 Vendor Expo Dessert, sponsored by Top Echelon 1:45 Breakout Speakers: Danny Cahill, Jen Lambert 3:00 Vendor Expo, sponsored by TalentWise 3:30 Jen Lambert Closing Keynote 4:45 5th Annual NCASP Beach Volleyball Tournament, sponsored by The Clement Companies 6:00 Red Carpet Reception & Open Bar sponsored by Mez Media 7:00 Seafood Buffet, DJ Dance Music, Photo Booth, Silent Auction, Live Electronic Auction, Fastest Growing Companies Awards, 50/50 Cash Raffle, sponsored by World Wide Specialty Programs SATURDAY, MAY 16 9:00 Breakfast, Jill White & Gemma Saluta, Legal Matters, sponsored by Womble Carlyle Sandridge & Rice 10:00 Trending Table Topics rotation every 15 minutes 11:15 Contest Prize Drawings & Wrap up
10 April 2015
NCASP.com
NCASP.com
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Business Marketing
If you look deep into the words and message of a true case study. It’s simple. It says you are a professional. An expert. You saved me time. You made me money. Because of you I have documented stats to show you what you did whether it be place a high level candidate, build a new website, create a video spot, etc. worked and it was an investment of my time and money well spent with your organization to do one thing - improve the sales and profits of my company. A recommendation, especially on LinkedIn has become a melting pot of false hopes, embellished success and a friends club to say, thank you for showing me a good time. I appreciate you buying me dinner. And I had a good time. When you take the time to understand the difference, you can see each for what they are. The first, a real testimonial of how you impacted an organization with your product or service in a specific documented way usually attached are stats, percentages, and real results. The second, more of a pat on the back for showing me a good time. I prefer the first method.
12 April 2015
NCASP.com
2015 NCASP Charity Our NCASP Conference Committee has selected the USO as our 2015 Charity which is a very worthy cause aiding our military as they travel around the world ensuring our freedom.
ABOUT THE USO OF NORTH CAROLINA The USO was established in 1941 to meet a United States presidential request for civilian support of the military. While the world’s first USO facility was opened that year in Fayetteville, North Carolina, the Jacksonville center opened in 1942 and has never shut its doors. It is the oldest continuously operating USO center in the world. It was from these roots that the USO of North Carolina was born. Today, we operate centers in Jacksonville/Camp Lejeune, Raleigh-Durham International Airport, Charlotte Douglas International Airport, Fort Bragg/Fayetteville Airport and a Mobile Center. Our mission is that heritage of service to the brave men and women of the Armed Forces who make sacrifices every day for our free and democratic nation. Our purpose is to serve and support America’s military and their families. Unless you have experienced it, it is almost impossible to describe the anxiety and challenges our military heroes and their families endure. Our most hardened warriors and their loved ones desperately need civilian support in order to stay connected to the society they selflessly serve. Our programs and services are designed to meet evolving troop and family needs and to support military leadership. They range from transition assistance and deployment care packages to airport USO Welcome Centers and our Food Pantry program. Our new critical direct service programs are addressing emerging needs for our troops and their families – needs that we must address so that they can adjust to their new normal. Even in the most tragic of circumstances, we are there in the form of our volunteer-led Honors and Family Support Teams for fallen heroes and their loved ones. As we have for 73 years, the USO of North Carolina continues to be here to serve. The USO of North Carolina provided over 575,000 services to active-duty men and women and their families and retirees in 2013. Our twenty-four employees and 750 volunteers spent 87 cents of every dollar we took in on USO programs and services that directly impacted our Armed Service members and their families. We build partnerships that create impact for our troops and for our partners. As Congress continues to make budget cuts and reallocate military funding, the USO must be there to provide the crucial programs and services our Armed Forces so rightly deserve. We invite you to explore the many ways we can work together and be there for our military every step of the way.
NCASP Gives Back NCASP.com
April 2015
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STRENGTH..
..STRONG ENOUGH TO DELIVER SOLUTIONS, WHEN OTHERS CAN’T
THE STAFFING INSURANCE SOURCE
World Wide Specialty Programs, Inc. · World Wide New York Insurance Services, Inc. - CA, NH, TX
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14 April 2015
NCASP.com
Leadership Spotlight By Rita Bottoms, The Resource
Pat Worley
Operations Manager with Carolina Staffing Resources since 2012 What are your primary job responsibilities? Oversee the operations of the firm, client development along with staff training & leadership. In which industries and functions do you specialize? Our firm places in the Office & Manufacturing arena while also meeting clients Direct Hire needs. Which aspects of your job get you revved up? After 24 years in the industry I still get my adrenaline going with making the right placements with clients and connecting the right candidate to their future career. What’s one of your favorite recruiting/staffing stories? (something funny or poignant or just plain interesting) If you spend enough time in this industry you will find something funny every day! Which aspects of your job would you outsource if you could? So much of what we do is relationship building with clients and candidates so there is very little room to outsource things. Great relationships go a long way… Tell me about your professional life before joining your current company. I have been in the industry for over 24 years and started my career with Man Power. Along the way I have also worked in the Health Care Industry.
Why did you leave that industry for the recruiting/ staffing business? This industry allowed me to help those in need, earn a great living and expand my personal growth. How did your pre-staffing/recruiting life help prepare you for your current career? I have always been very customer service driven and love the human services side of life. Has your NCASP membership benefited you thus far? If so, how? Our membership and involvement in NCASP has helped us grow our business, created new friendships and provide great learning opportunities along the way. Why did you join the NCASP BOD? My owner Cheryl wanted me to continue the volunteerism of our company to this industry and our State organization. We firmly believe in what NCASP can do and provide for industry professionals like ourselves. Anything else you’d like to add about your personal or professional life? I may live in a big city now but I grew up in the Asheville area. We were a musical family growing up and I still till this day like to sing & hum a good tune. I have three sons, two dogs and two cats. I am blessed that my Mother is still here with me and I look forward to meeting & making new friendships along the rest of my journey.
Vendor Contest drawing Don’t miss your chance to win a New iPad Mini ($299 value) in the Vendor Contest Drawing on Saturday, May 16 at 11:15 a.m. at the Spring Training Event! (Must be present to win.) Donated by Essential StaffCARE. Plus Cash Prizes of $100 second prize, a $50 third prize and two $25 fourth prizes! NCASP.com
April 2015
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Legal Matters By John E. Pueschel, Womble Carlyle Sandr idge & Rice, LLP
U.S. Supreme Court Rules That Time Spent In Mandatory Security Screening at the End of a Workday Is Not Compensable The United States Supreme Court issued an interesting decision in December 2014 on whether employees who are required to undergo security screening after their work was done should be paid for that time. The Supreme Court found in favor of the employer, and concluded that workers did not have to be paid for that that time because the screening was a non-compensable “postliminary” activity under the Portal-to-Portal Act. In Integrity Staffing Solutions, Inc. v. Busk, the employer was a company that provided staff to work in warehouses for the online giant, Amazon. A group of workers filed a class action in 2010 against the staffing company seeking unpaid wages under the FLSA. According to their complaint, workers were required to pass a security screening at the end of the day in order to deter theft of product from the warehouse. The workers alleged that it could take workers up to 25 minutes to compete the screening process, for which they were not paid. Because the screening was allegedly necessary and for the employer’s benefit, the workers claimed they should have been compensated for the time. Initially, the federal district court dismissed the workers’ case for failing to state a viable legal claim. The district court ruled that the security screening was
a non-compensable “postliminary” activity under the Portal-to-Portal Act because it was not an “integral and indispensable part” of the warehouse duties the workers were hired to perform. The U.S. Court of Appeals for the Ninth Circuit disagreed and reversed, holding that the screening was a postliminary activity, but was compensable because it was necessary to the warehouse work and for the benefit of the employer. The employer successfully petitioned the U.S. Supreme Court to hear the case. In a unanimous opinion written by Justice Thomas, the Supreme Court reversed. The Court started with the proposition that the Portal-to Portal Act makes noncompensable “activities which are preliminary to or postliminary to said principal activity or activities” of a worker’s job. Citing its long-standing interpretation of the Act, the Court stated that “the term ‘prin¬cipal activity or activities’ [embraces] all activities which are an ‘integral and indispensable part of the prin¬cipal activities.’” The Court held that under the Portal-to-Portal Act, employers were not required to pay workers for postliminary activities that were not integral to the workers’ warehouse duties. In a succinct analysis, the Court concluded: [Continued on pge 17]
Avoid Compliance Pitfalls
JILL WHITE Jill.White@wcsr.com | 336.574.8095
WCSR.COM WOMBLE CARLYLE SANDRIDGE & RICE, LLP
16 April 2015
1214_8531
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©2014
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Legal Matters [Continued from page 16] For more than 85 years, Senn Dunn has been helping
The security screenings at issue here are noncompensa¬ble, postliminary activities. To begin with, the screenings were not the “principal activity or activities which [the] employee is employed to perform.” 29 U. S. C. §254(a)(1). Integrity Staffing did not employ its workers to undergo security screenings, but to retrieve products from ware¬house shelves and package those products for shipment to Amazon customers. The security screenings also were not “integral and indispensable” to the employees’ duties as warehouse workers. As explained above, an activity is not integral and indispensable to an employee’s principal activities unless it is an intrinsic element of those activities and one with which the employee cannot dispense if he is to per¬form those activities. The screenings were not an intrinsic element of retrieving products from warehouse shelves or packaging them for shipment. And Integrity Staffing could have eliminated the screenings altogether without impairing the employees’ ability to complete their work. As savvy HR professionals and in-house counsel know, this case does not create a blanket rule that renders noncompensable every activity after a worker leaves his or her work station. Each situation is different and will generally require a detailed analysis of the particular facts. Indeed, in this case, it took about half a decade in the federal courts to come to a final answer. The case is a relatively straightforward read, and contains a good history and discussion of the Portal-toPortal Act. For those who are interested, the Supreme Court’s decision can be found here.
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These ladies of NCASP enjoyed our 2014 Event. We’re looking forward to seeing you again in May!
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JOIN NCASP
Join Now:
Now is the time to join North Carolina’s only association dedicated to the advancement of staffing and recruiting companies.
$199 Solo/Individual Membership $299 Corporate Membership
What does your NCASP Membership offer?
Visit NCASP.com/join-now to get started.
• • • • • • • • • •
Networking and Business Opportunities Discounted Educational Opportunities Regional and State events as well as Industry Certifications Legislative Information & Advocacy Contact with Nationally Renowned Industry Leaders & Trainers Access to Great Vendor Products & Discounts Visibility on NCASP Website Listing in the Online Directory Bi-monthly Digital Newsletters – Staffing Now (Ezines) Added Credibility in Your Community and with Your Clients
For questions on Membership
Please contact Lauren Storey, CPC, CTS Director of Membership 828.624.9104 lauren@cv-staffing.com
About NCASP:
The function of NCASP is to promote the staffing industry in a positive, educational and ethical manner and act as a watchdog for legislation which might adversely affect the industry. NCASP is the only trade association in NC that represents ALL areas of the staffing business – temporary, direct hire, long term staffing, executive recruiting, contract employment and everything in between. www.ncasp.com 18 April 2015
NCASP.com
Membership B y L a u r e n S t o r y, C V S t a f f i n g
Why Join NCASP? Oftentimes Staffing Owners and Staffing Members ask us why should we join NCASP?
Welcome to Our Newest Members!
The successful start of a recruiting agency involves a solid business plan, a background in recruitment strategies, knowledge of laws about licensing, hiring and taxes, and a marketing plan for gaining clients.
Rebecca Hardin, CERS, Verigent, LLC 704-658-9101, www.verigent.com rhardin@verigent.com
Why not form a strategy from a local perspective by creating strategic partnerships with other staffing firms who can share their experience in the market? NCASP encourages sharing resources amongst one another which provides greater leverage in the marketplace! Education: NCASP offers regular educational opportunities to our members. We strive for a minimum of 8 webinars annually, covering topics such as legal issues, sales training, and recruiting strategies. This is in addition to our outstanding Conference each Spring, which continues to bring nationally recognized speakers and trainers as well as opportunities for certification. Outreach: NCASP focuses on outreach to professionals in North Carolina. This includes candidates, clients, potential employees, and legislators. There is no secret that Healthcare Reform will alter the economic landscape to some degree once fully implemented. NCASP wants to stay ahead of the curve and make sure we have the ability to influence where appropriate. We also want to make sure our membership is aware of issues that could potentially affect their businesses. Finally, we strengthen our relationships with both our national associations, ASA and NAPS, to offer more ways which we can take advantage of the resources they offer.
James Kemper, Jr. CPC W. H. Meanor & Associates 704-372-7640, www.whmeanor.com jms@whmeanor.com Sue Kemper W.H. Meanor & Associates 704-372-7640, www.whmeanor.com skemper@whmeanor.com Jason Perillo, CSP, TSC CCS Construction Staffing/Evolve Personnel Solutions 704-575-9272, www.staffccs.com www.evolvepersonnel.com jason@staffccs.com Ed Kato Atlantic Talent Acquisition Consultants, Inc. (ATAC) (919) 263-9477, www.atac-inc.com ed.kato@atac-inc.com Martin Zarzuela, Intag www.intag.co accounts@intag.co
To join NCASP, please contact Lauren Story at 828.624.9104 or lauren@cv-staffing.com or visit ncasp.com.
We would like to recognize our newest members to the NCASP family.
MAY 14-16, 2015 WRIGHTSVILLE BEACH, NC | HOLIDAY INN RESORT
WWW.NCASP.COM Receive .9 CEU’s for attending this entire event!
WE’LL SEE YOU THERE! Danny Cahill, CPC 2015 Keynote
NCASP.com
Jenifer Lambert, CPC Jonathan Weiner, CPC Growth Strategies Digital Marketing
Jill White, ESQ Legal Matters
Craig Stone HireNetworks
Jennifer Guthrie In Flight Crew Connections
Dan Martineau Martineau Recruiting
Paul Burgess CareerBuilder
April 2015
19
TOP STAFFING INDUSTRY TRENDS CAREERBUILDER STAFFING & RECRUI FOR THE BIGGEST DISTRUPTIONS ARE THE ONES YOU DON’T SEE COMING RESOLVE TO GET AHEAD 2015 Content Offerings TING GROUP OF THEM THIS YEAR WITH A LITTLE HELP FROM CAREERBUILDER As a dedicated staffing industry professional, you may have set goals for 2015 – but have you considered how some of the recent developments within the industry may affect them? By being aware of this year's biggest staffing trends and resolving to do something about them, you’ll add value back to your business and truly make a name for your firm as 2015 gets into full gear. TREND NO THE WAR FOR TALENT IS RAGING Resolution for 2015: Show the skills gap who’s boss. How? By building a stronger employment brand, paying employees a fair wage, creating training opportunities for your employees and promoting from within, investing in necessary job skills, and taking beÂœer advantage of candidate referrals. Did you know? 2 in 5 candidates see a skills gap in their particular industry, according to Inavero and CareerBuilder's 2014 Opportunities in Staffing Study. Despite this, many believe staffing firms can help overcome that gap. Thirty-seven percent of candidates are also noticing that the skills gap limits employment opportunities, and 33 percent recognize their skills are different than what is needed by most employers. TREND NO DEMOGRAPHIC SHIFTS ARE CREATING A DIVERSEž MULTIGENERATIONAL WORKFORCE Resolution for 2015: Find out what makes your workers tick – from the silent generation to the social natives. While it’s true you definitely shouldn’t brush with broad strokes when it comes to leading your workforce, recognizing that different generations may have different needs will help you be er understand and lead them. Successfully lead your multigenerational workforce by respecting varying communication styles, foreseeing potential culture clashes and correctly interpreting your employees’ signals. TREND NO ¢ BUILDING A TALENT PIPELINE THAT “RE-RECRUITSâ€? TALENTED WORKERS IS ESSENTIAL Resolution for 2015: Capture more candidates and reduce drop-off by continually engaging your potential talent. The key to workforce planning is all about creating and nurturing a database of pre-qualified candidates so they’re ready to be contacted and called in to interview at any moment. An easy-to-find, branded talent network will help you capture and re-engage more candidates over a longer period of time, as it works behind the scenes to send members targeted job alerts when your new positions are posted. Did You Know? 65% of candidates are likely to accept a future staffing firm assignment. TREND NO ÂŹ SMILEž YOU’RE ON CAMERA Resolution for 2015: Amp up your employment brand. A whopping 91 percent of candidates have said a potential employer’s brand plays a big part in whether or not they apply to a job. Did you know? Two-thirds of staffing firm clients use social media to some extent for recruiting. A third of clients never use social media for recruiting purposes, and another 27% do so rarely (monthly or less). Knowing that about half of clients are regularly using social media creates the perfect window for staffing firms to persuade potential clients of the firm’s social media savvy and resulting success in recruiting. TREND NO SMARTPHONES ARE EVERYWHERE – AND CANDIDATES EXPECT A MOBILE-FRIENDLY EXPERIENCE Resolution for 2015: Create and execute a mobile recruitment strategy. There’s no sense in fighting against the rising tide: 71 percent of staffing firm candidates have searched for a job on a mobile site, and those statistics will only increase as we move into 2015. Did you know? Candidates aren’t the only ones using mobile. 65 % of clients correspond via text with someone from their staffing or recruiting firm and 44% review applications submi ed by from their firm via their mobile device. Client smartphone ownership continues to grow in 2015, with now more than nine in ten having a smartphone. Clients are using all those smartphones to heavily interact with their staffing firms. Visit www.OpportunitiesinStaffing.com for more findings from CareerBuilder's Opportunities in Staffing Study.
www.facebook.com/CareerBuilderforStaffing
20 April 2015
www.twi er.com/CBforEmployers
www.TheHiringSite.com
NCASP.com
Sponsors’ Corner by Mar y Mallett, CPC, SearchPro
Signs of Spring... Spring has arrived. Can’t you just feel the sand between your toes and the ocean breeze on your face? Time is running out for you to register for the Spring Training Conference at our discounted price of $349. We have something for everyone! Register today at ncasp.com! Thank you for your continuing interest in NCASP and for becoming a Member of our Association. It is very important to the future of NCASP that you utilize our loyal Sponsors. Check out what they have to offer staffing and recruiting firms in order to make your business life easier and safer while saving lots of money! Several groups are offering informative Webinars as well as sponsoring our Regional Events throughout the year. They work diligently and professionally to bring us quality products and premier services. Do take a few moments to review their colorful Ads and contact info sprinkled throughout our Ezine. Several firms write informative articles which are published for your reading enjoyment.
Our 2015 Bronze Sponsors are The Clement Companies with Spruill Alexander specializing in Liability & Workers Comp Insurance, Womble Carlyle Sandridge & Rice with Jill White specializing in Law & Employment Issues, TalentWise Solutions with Joseph Doyle specializing in Hiring Process Management & Compliance, Top Echelon with Mark Demaree & Debbie Fledderjohan, specializing in Helping Recruiters Make More Placements, Assurance with Mike Atieh specializing in Staffing Insurance, Pamela Brunges at All Risks specializing in comprehensive insurance, Wes Clark of CNP.net specializing in applicant tracking systems, and Jennifer Porter of NSM Insurance Group specializing in staffing insurance.
Our 2015 Platinum Key Sponsor is Essential StaffCARE, with Alan Gilbert, Jody Williams and John Walters, specializing in the development of voluntary, payroll deducted insurance products designed for Staffing Industry employees.
Our 2015 Standard Booths are Alere Toxicology with Sean Kelly specializing in Drug Testing, Global Cash Card with George Mavrantzas specializing in Systems and Services for Paycard Success, Avionte with Matt Gallagher specializing in Front and Back Office Staffing Software, COATSsql. with Karen Connor and Tom Sarach, specializing in Staffing Software, Brent Patterson with Priority Background Solutions specializing in Drug Testing and Background Checks, Judy Collins with TFI specializing in Payroll Services, Wells Fargo Insurance with Cassie Watkins specializing in Liability and Workers Comp Insurance, and Senn Dunn with Sarah Doggett Evenson specializing in Business Insurance.
Our 2015 Silver Sponsors are Careerbuilder with Natalia Vidmar specializing in Internet Career Sites and Job Boards. Teague Campbell Dennis & Gorham with Melissa Cleary, Sidney Minter and Derek Maine specializing in Workers Comp. Mez Media with Jonathan Weiner specializing in Digital Marketing including Web, Email and Video. Monster.com with Meg Alexander specializing in Job Boards and Recruitment Software.
ATTENTION
Independent Recruiters
• Employer of record • Payroll funding • Back office services
The Independent Recruiter’s Resource for Temporary and Contract Placements® TFI Resources / 1616 S. Voss, Suite 700 / Houston, TX 77057 / 800.701.4014 / 713.975.7576
www.TFIresources.com
NCASP.com
PAUL BURGESS
OF CAREERBUILDER WILL BE OUR SPEAKER AT THE LUNCHEON ON MAY 15. April 2015
21
2 0 1 5 V E N D O R PA R T N E R S PLATINUM KEY SPONSOR Alan Gilbert, John Walters & Jody Williams at Essential StaffCARE Specializing in the development of voluntary, payroll deducted insurance products designed for Staffing Industry employees. // 864.527.0474 // alangilbert@iagbenefits.com // JohnWalters@iagbenefits.com // jodywilliams@iagbenefits.com GOLD SPONSOR Robert Thompson at World Wide Specialty Programs Staffing Insurance Resource // 800.245.9653 x 112 // rthompson@wwspi.com SILVER LEVEL SPONSORS Melissa Cleary & Sidney Minter at Teague Campbell Natalia Vidmar & Paul Burgess at CareerBuilder At Teague Campbell, our attorneys are on top of things Internet Career Site and Job Boards 919.873.0166 // mcleary@teaguecampbell.com 773.527.2975 // natalia.vidmar@careerbuilder.com 919.873.0166 // sminter@teaguecampbell.com 312.698.0654 // Paul.burgess@careerbuilder.com Meg Alexander at Monster.com Jonathan Weiner at Mez Media Job Board & Recruitment Software Digital Marketing Specialists | Web, Email & Video 978-930-1083 // Meg.Alexander@monster.com 704.875.2891 // jonathan@mez.media.com BRONZE LEVEL SPONSORS Spruill Alexander at The Clement Companies Joseph Doyle at TalentWise Solutions A Towne Insurance Agency Hiring Process Management & Compliance 252.756.8300 ext. 204 // salexander@towneinsurance.com 919.359.2097 // jdoyle@talentwise.com Jill White at Womble Carlyle Sandridge & Rice Attorney at Law/Employment Issues 336.574.8095 // 803.316.5791 // Jill.White@wcsr.com
Michael Atieh at Assurance Staffing Insurance and Risk Management Brokers 847.463.7207 // matieh@assuranceagency.com
Mark Demaree & Debbie Fledderjohan at Top Echelon Helping Recruiters Make More Placements 330.455.1433 // mdemaree@topechelon.com dfledderjohann@topecheloncontracting.com
Wesley Clark at CNP Technologies Proud partner of ShoreTel Sky; managed phone solution that integrates with most applicant tracking systems 704-927-6622 // wclark@CNP.net
Pamela Brunges at All Risks Jennifer Porter Comprehensive Insurance tailored for the Staffing Industry at NSM Insurance Group Insurance 800-366-5810 x 3610 // pbrunges@allrisks.com 610-941-9877 x107 // JLPorter@nsminc.com STANDARD BOOTH SPONSORS George Mavrantzas at Global Cash Card Sean Kelly at Alere Toxicology Systems + Service, The Formula for Paycard Success Drug Testing Solutions 904.993.0469 // gmavrantzas@globalcashcard.com 919.803.4648 // sean.kelly@alere.com Karen Connor & Tom Sarach at COATS Sql. Fully Integrated Staffing Software 800.888.5894 // kconnor@coatsql.com 800.888.5894 // tsarach@coatssql.com
Brent Patterson at Priority Background Solutions Search their past, Protect your future 704-798-0261 // brentpatterson@ prioritybackgroundsolutions.com
Matt Gallagher at Avionte Front and Back Office Staffing Software 770.852.2536 // matt.gallagher@Avionte.com
Judy Collins at TFI Resources The Independent Recruiters Resources for Temporary and Contract Placements 713.975.7576 // Judy@TFIresources.com
Cassie Watkins at Wells Fargo Insurance Liability & Workers Comp Insurance 704.556.2569 // cassie.watkins@wellsfargo.com
Sabina Smits at AGR Financial, LLC A Great Resource for the Staffing Industry 305.255.8181 // ssmits@agrfinancial.com
22 April 2015
Sarah Doggett Evenson at Senn Dunn Insurance Business Insurance 336.346.1375 // sevenson@senndunn.com ASSOCIATE MEMBERS Galen Hess at National Tax Credit National Tax Credits Consultant 336.233.7544 // ghess@ntcusa.com NCASP.com
Vendor Feature
Platinum Key Sponsor
By Debbie Fledderjohann, President of Top Echelon Contracting, Inc.
Tips and Tricks for Marketing Contract Staffing It doesn’t take a marketing wizard to promote contract staffing services. In fact, as the popularity of contracting continues to grow, sometimes all it takes is letting existing clients know that you can place contractors. If you want to take your contract staffing services to the next level, though, you may want to try some of these proven marketing techniques that have helped recruiters establish and grow the contract staffing portion of their businesses: 1. Use existing marketing vehicles An easy way to get contract staffing job orders is to mention contracting in places where you are already promoting your direct hire services. These include your email signature file, business cards, standard fee schedule, newsletters or brochures, and automated “on hold” phone message. 2. Your website Perhaps your most important marketing vehicle is your website. Be sure to include information about your contract staffing services on your website so companies and candidates searching the Internet for recruiters who place contractors will find you. Many recruiters have TWO contract staffing pages – one for clients/employers and
another for candidates. 3. Social Media Social media offers plenty of ways to spread your contract staffing message even further.
• LinkedIn – Mention contract
staffing on both your personal and company profiles. Join LinkedIn Groups in your niche or start your own and share useful (not selfpromotional) information.
• Twitter – Think beyond job
postings and post relevant, useful information. Make your posts easier to find by using hashtags. Hashtagify.me can help you find hashtags for certain industries.
• Facebook –Facebook’s algorithm
keeps making it harder to get seen without paid advertising. Your information will have to be super-useful and maybe even a little bit entertaining to get organic rankings. Even if you don’t have luck with your posts, though, you may be able to find candidates in Facebook’s vast database by using their “Open Graph” search.
• Google+ – We don’t recommend spending a ton of time on G+ unless you are courting
technology and marketing professionals because they are the main ones using the site. However, it is good to have a presence there. Posting links to your blog may give you a boost in search engine results.
• Pinterest – While probably not be
the best way to reach clients, you may find it helpful to source and market to candidates, particularly creatives such as Graphic Artists and Web Designers who often share work on Pinterest. Find them by searching for terms such as “resume,” “cv,” and “portfolio.”
4. Blogging Search engines like blogs because their content is updated regularly. They also help you position yourself as an expert and give you something relevant to post on your social media networks. Some of these marketing ideas may work better for some firms than others, but they have all been proven to be successful by recruiters who have added contract staffing to their direct hire business. Give them a try to see what works best for your recruiting or staffing firm.
Silpada Patti Hogan 910.842.6687 pnpbogie@atrnc.net www.mysilpada.com/patti.hogan
NCASP.com
April 2015
23
Outreach By Janee Hill, Greene Resources
Mark Your Calendar! Hello members! The Outreach Committee has been very busy and is excited to share these events coming up over the next few months. Please keep an eye out for emails with more details and registration instructions for each event. See you soon at an event near you! ~ Janee Hill, Director // 919.862.8602 // Janee@GreeneResources.com // greeneresources.com
April 8th at 12:00PM Webinar: Presented by Alan Gilbert of Essential StaffCARE - “ACA Update: We’re 4 Months in… Now What?”
May 14th - 16th – Spring Training Event “Creating Connections... Building Opportunities Together”at the Holiday Inn Resort, Wrightsville Beach, NC
Why Focus on Preventing WC Claims? How does it affect my business? Workers’ compensation costs depend on the incidents that occur at your facility and can have a powerful impact on your company’s bottom line.
What can be done? To minimize the frequency and severity of losses, risk managers can take several key steps:
• Allocate funds to the prevention of your facility’s most common injuries.
What are key components? Workers’ compensation insurance premiums are based on the number of losses your company has incurred (frequency of losses) and the amount of money reserved on claims (severity of losses and amount paid). Thus, acting on workers’ compensation costs means focusing on these two fundamental drivers.
• Regularly review workplace hazards and safety procedures with employees.
• Create an accident review committee for accidents and near misses.
• Implement a safety incentive bonus program rewarding safe behavior.
Spruill Alexander, VP 1-800-849-8013 ext. 204 24 April 2015
NCASP.com
White Paper Three Tips for Overcoming Contractual Liability Shortcomings
WRITTEN BY: MIKE ATIEH Mike Atieh is Senior Vice President at Assurance with a special focus on clients within the staffing and healthcare industries. With almost 20 years of insurance experience, Mike is dedicated to providing his clients long-term risk management strategies that support a healthy company culture and deliver measurable results. Mike earned his Associate in Risk Management (ARM), Chartered Property Casualty Underwriter (CPCU) and Senior Claim Law Associate (SCLA) designation. He holds a Bachelor of Science degree in Finance from Northern Illinois University.
assurancestaffing.com | 847.463.7207 | matieh@assuranceagency.com NCASP.com
April 2015
25
ilf
nationwide.
PROUD MEMBER OF NCASP.
ASSURANCEAGENCY.COM
Insuring over 500 staffing clients Michael Atieh, CPCU, ARM, SCLA, Senior Vice President 847.463.7207 | matieh@assuranceagency.com
WE’LL SEE YOU AT THE BEACH IN MAY! 26 March 2015
HIRE OUR HEROES There are many reasons military veterans make for good hires. Military Veterans have always been attractive to employers. Tax credits aside, the soft skills-- the personal qualities and emotional intelligence--possessed by this talent pool are important predictors of job performance. Vets are recognized as having a strong work ethic, positive attitude, time management and communications skills. And while it’s possible to assess all candidates through pre-employment testing, service men and women are already proven in terms of leadership, resiliency and responsibility. More than a million service members will exit the military by 2016. Make them part of your war for talent and you’ll be a hero! Source: The Staffing Stream, by Jeanne Achille, The Devon Group
Congratulations! Michelle Coviello recently received the 2014 Ambassador of the Year award from the North Carolina Technology Association. She has been an Ambassador for this group and an active member for many years. NCTA is a state association focused on advancing the state’s tech industry and it has 750+ member companies, organizations and institutions representing more than 150,000 North Carolina based employees. Great job Michelle!!
NCASP.com
April 2015
27
George Mavrantzas
gmavrantzas@globalcashcard.com 904-993-0469 The Global Cash Card Visa Prepaid Card is issued by B of I Federal Bank and MetaBank™ pursuant to a license from Visa U.S.A. Inc. B of I Federal Bank and MetaBank, Members FDIC. Global Cash Card is an Independent Sales Organization (“ISO”) pursuant to an agreement with B of I Federal Bank. Global Cash Card MasterCard Prepaid Card is issued by First-Citizens Bank & Trust Company, B of I Federal Bank and MetaBank™ pursuant to license from MasterCard International Incorporated. First-Citizens Bank & Trust Company, B of I Federal Bank and MetaBank, Members FDIC. Global Cash Card is a registered agent of B of I Federal Bank.
Wells Fargo Insurance Services
Providing staffing companies with flexible and cost effective insurance solutions By taking the time to understand your company, we can provide you with a level of insurance protection designed to mitigate your particular risks. Wells Fargo Insurance Services USA, Inc. Cassie CPCU, Scott L.Watkins, Cox, CPCU, CIC CIC, ARM Vice President 704-556-2569 704-556-2594 cassie.watkins@wellsfargo.com scott.cox@wellsfargo.com wellsfargo.com/wfis © 2011 Wells Fargo Insurance Services. All rights reserved.
28 April 2015
Focused on workplace drug testing. Discover the benefits of an efficient, healthy, drug-free workforce. If you know now, you can act now.
Alere provides a complete line of drug detection products and services that complement workplace staffing best practices, and enables you to implement a successful testing program. From rapid screening through confirmation, our flexible and robust solutions also include, federally
Alere is your trusted partner. Our products and services are trusted by over 15,000 agencies across the nation, we process over 12 million laboratory samples annually, and sell more than 100 million rapid drug test devices each year.
regulated (SAMHSA certified) laboratory testing, complete IT integration, data management tools, product training certifications, and more.
To learn more contact your National Sales Account Manager Sean Kelly | 1.919.803.4648 | sean.kelly@alere.com
NCASP.com
MAY 14-16, 2015
2015 NCASP TRAINING EVENT HOLIDAY INN RESORT | WRIGHTSVILLE BEACH, NC
Attention Staffing and Recruiting Professionals: Our 2015 NCASP Training Event Committee is offering you a discounted price of $349 to register, available only through April 15! Sign up now at ncasp.com. It will be held at the Holiday Inn Resort at Wrightsville Beach. To reserve your room at the discounted NCASP rate, please call 910-256-2231.
Receive .9 CEU’s for attending this entire event!
2015 NCASP PRICES
Join our Association and attend our Spring Training Conference Individual Membership: $199 Corporate Membership: $299 Spring Training Conference, May 14-16: $349 This includes all Speakers, Meals & Entertainment! Conference Regular Price (through April 14): $349 Conference Non Members Price:$599 Conference Friday Attendance only Price:$199 Conference Guest Price for Meals and Entertainment Price:$149 Janee Hill will accept all payments via check and credit card: 919.862.8602 Janee@GreeneResources.com. BOOK YOUR HOTEL ROOMS NOW! To reserve your room at the discounted NCASP rate, please call 910-2562231. Call Pat Worley, NCASP Director for details at 704-7753674 or email pworley@carolinastaffingresources.com
2015’s Training Topics: Danny Cahill Keynote: Memoirs of a Mentor Jen Lambert: Inside the Recruiters’ Studio; Flip the Switch: Talent Driven Strategies to Win Big in a Frenzied Market; Choose Your Hard • Jonathan Weiner: The Imitation Game of Digital Marketing, The 5 Must-Have Tools in your Digital Marketing Arsenal • Employment Law Update • Workers Compensation, Legal Update • 2015 Legislative Agenda and Update
PLUS: Owner/Manager Talk Studio Danny Cahill Keynote Certification Immersion Legal Matters • Trending Table Topics Speaker Breakouts Beach Volleyball • Awards DJ Dance Music • Auctions 50/50 Cash Raffle Red Carpet Reception Contest Drawing • Door Prizes
REGISTRATION: WWW.NCASP.COM Or Contact Pat Worley, 704-775-3674 pworley@carolinastaffingresources.com NCASP.com
April 2015
29
You’re hired! This is what everyone wants to hear, now what does it mean to the company? As a staffing professional, you know that employee placement is the goal. However, you play a key role in not only finding the right employees for the right companies, but making sure your own employees are being protected. Help your clients recognize the importance of following employment laws. Employment Practices Liability Insurance (EPLI) is a very important coverage, especially in the staffing industry. What type of employment-related exposures do employers face? The EEOC recognizes 11 types of employment practices discrimination: age, disability, equal pay/compensation, genetic information, national origin, pregnancy, race/color, religion, retaliation, sex and sexual harassment. Staffing companies find themselves in a unique position because if a temp employee files an EPLI claim, it can name both the staffing agency and the client company in the lawsuit. Legal fees alone should be more than enough reason to purchase an EPLI policy. The cost of an EPLI claim, when settled quickly to avoid even more legal expenses in court, can be anywhere from $10,000 to $50,000. As EPLI claims continue to rise nationally, this is coverage you can not afford to be without! All Risks, Ltd.’s 50 years of continued dedication to the insurance industry is once again highlighted through their staffing insurance program. With a knowledgeable underwriting staff with over 40 years of combined staffing industry experience, your retail insurance agent has a dedicated partner to find the appropriate EPLI coverage and many other insurance options available to you and the staffing industry. Do not hesitate to refer your insurance agent to All Risks to find out more! Get It Done Right. Now! Staffing Services Team at All Risks, Ltd Pamela Brunges, National Sales Leader pbrunges@allrisks.com 800-366-5810 x 3610
30 April 2015
NCASP.com
Seven Tips to Make the Move to Cloud UC Staffing agencies are rapidly embracing the cloud for flexibility, mobility and scalability, and unified communications (UC) is no exception. Infonetics Research predicts that the market for hosted UC and PBX services will grow by double digits to $12 billion by 2018. You can prepare for your move to cloud UC by following these seven tips: 1. Migrate to a cloud solution on your terms, at your own pace. Moving to the cloud doesn’t have to be all or nothing. If you’re invested in an on-premises UC solution, you may prefer a hybrid environment that lets you migrate to the cloud in steps. You can begin by moving your remote or branch offices to the cloud while leaving corporate headquarters with an on-site IP PBX. You can also start by moving specific services, such as mobility, to the cloud and keep your IP phones dialed into your on-premises server. 2. Review the network architecture for reliability, availability and business continuity. Are the core and distribution routers redundant with no single point of failure? Is the data center committed to 100-percent uptime? How is the backup data center configured and how are redundancy and failover built into the architecture across regions? Make sure your provider has a fail-safe plan for keeping your communications up and running so you can have the peace of mind to concentrate on your business. 3. Test for security and compliance. A multi-tenant model can leave gaps for protecting data. Talk to your cloud provider about how they are maintaining compliance, especially if you are in an industry that must follow HIPAA, Sarbanes-Oxley/Dodd-Frank or PCI requirements. Review the provider’s certifications and compliance with data center standards. It’s important to watch: Customer Proprietary Network Information, ISO 270012013, HIPAA/HITECH and PCI-DSS. 4. Compare cloud-based apps to existing apps. Define what applications your organization needs and compare that to what is available from the cloud UC provider. Cloud providers may support only a sub-section of apps found on the on-premises platform. Are you looking for mobile? Do you need web conferencing? Identify the apps used most within your organization and create a wish list of UC apps that can improve collaboration and communications and make sure the provider can support your short and long-term plans. 5. Adjust hardware and software budgets for reoccurring monthly fees. Cloud services eliminate capital investments and operations maintenance costs and replace them with monthly fees. Your line item costs will have big changes. Consider how the lower monthly fee will impact your budget and free up your capital. 6. Reassign departmental resources to other IT projects. Staff currently assigned to your communication systems will have more time on their hands. Move them to another high-profile project that leverages their problem-solving and expertise. IT and IP skills are in big demand so keep their valuable know-how on your team by immersing them in other interesting projects. 7. Prepare to leverage business intelligence. Cloud-based services collect data about your organization’s communications that can help you make decisions for increasing revenue, managing costs, staffing more efficiently and identifying new opportunities. Understanding who is making calls, the number of calls, call duration, where the calls are originating from and more can help you understand the health of your business and the productivity of each team member. Business intelligence is incredibly underused within most organizations. Harnessing this data and learning how to understand its value can give you an incredible edge over your competitors.
Cloud at Your Own Pace ShoreTel sees the future of communications architecture as combining the best of two delivery methods: a hybrid cloud communications platform that delivers the resiliency, control and availability of an on-site “hardware-based” phone system with the immediacy, ease and flexibility of virtual PBX applications delivered from the cloud. Learn how to get the best of both on-site and cloud phone Systems with ShoreTel Connect.
NCASP.com
April 2015
31
Spring Training 2015 TRENDING TABLE TOPICS
These topics (plus more!) will be up for discussion at the Spring Training Event, May 16th at 10:00am! • The State of the Workers Comp Market by Bob Thompson of Worldwide Specialty Programs • ACA Compliance Strategies and Employee Reporting Requirements by Alan Gilbert of Essential StaffCARE • Workplace Accidents: Investigation Techniques to minimize exposure by Melissa Cleary of Teague, Campbell, Dennis, •
Gorham Voice Solutions for Your ATS by Susan Bowser of CNP Technologies
SINCE 2009, 65% INCREASE THERE’S BEEN A
IN THE TIME IT TAKES
TO FILL A JOB.
YOU DON’T JUST NEED MR. RIGHT, YOU NEED MR. RIGHT NOW.
1
INTRODUCING
MONSTER TALENT CRM
57%
OF THE WORKFORCE PLANS TO LOOK FOR A
NEW JOB THIS YEAR.
THE OTHER 43% JUST DOESN’T KNOW THEY’RE LOOKING YET.2
THANKS
30% OF RECRUITERS BELIEVE THEIR TOOLS
ACTUALLY GET
IN THE WAY
OF DOING THEIR JOB. WHICH BY DEFINITION,
SPECIAL
FOR PROVIDING THE BAGS, PENS AND NOTEPADS
MEANS IT’S REALLY NOT A TOOL. 3
Lower your placement times and enhance submission quality with instant access to active and passive candidates on Monster’s vast database. And you can create targeted email campaigns with faster, automated responses to recruit more efficiently. It’s just one of the ways Monster can help improve your reach, connections and solutions. Learn more at:
FOR OUR GIFT BAGS!
MONSTER.COM/BETTERTALENT 1. U.S. Labor Department Data, 2014; 2. Korn Ferry Survey, 2014; 3. Kelton Survey, 2013. 14MST837_StaffingCRM_FP4C.indd 1
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NCASP.com
2 0 1 5 B OA R D O F D I R E CTO R S Michelle Coviello, CPC President 919.280.1671 michelle@ncasp.com hirenetworks.com
Mary Mallett, CPC Director of Vendor Relations 704.241.2996 mary@searchpro.com searchpro.com
Kara Bertoncino, CSP Director at Large 919.818.3773 kara@ncasp.com quality.staffing.com
Jonathan Weiner, CPC Past President 704.756.8751 jonathan@ncasp.com 360dunamis.com
Rita Bottoms Ezine Editor 336.970.5206 rbottoms@theresource.com temporaryresources.com
Jill White, Esq. Legal Advisor Non.Voting 336.574.8095 JiWhite@wcsr.com wcsr.com
Marc Cochran, CSP Immediate Past President 704.305.9624 cochranmarc@gmail.com
Ashley Pohl Director of Outreach 877.554.8911 ext 311 apohl@aerotek.com
Cassie Watkins, CPCU, CIC, ARM Director, Southern Region, Non.Voting 704.556.2569 Email: cassie@ncasp.com wellsfargo.com
Janee Hill Director of Certification and Treasurer 919.862.8602 Janee@GreeneResources. com greeneresources.com
Lauren Story, CPC, CTS Director of Membership 828.624.9104 lauren@cv-staffing.com cv-staffing.com
Joe Doyle Director at Large, Non.Voting 919.359.2097 jdoyle@talentwise.com talentwise.com
Brandy Barrett Coward, CPC, CTS Secretary 919.862.8602 brandy@ncasp.com greeneresources.com
Anna Hudson, CPC, CSP Director at Large 704.553.8120 anna@ncasp.com
Spruill Alexander Director at Large, Non.Voting 252.756.8300 spruill@ncasp.com clementins.com
Cheryl Neely, CTS Director of Education 2015 Conference Chair 704.975.1137 cheryl@ncasp.com carolinastaffingresources.com
Mark Griffin, CSP Director at Large 336.337.3327 markg@ncasp.com precision employmentgroup.com
Pat Worley Director at Large 704.775.3674 pworley@ carolinastaffingresources.com
carolinastaffingresources. com
NCASP.com
Jason Perillo Director at Large 704.575.9444 jason@staffccs.com staffccs.com
NCASP BOD MEETINGS 10:00am teleconference unless otherwise specified
• April 2, 2015 • April 30, 2015 • May 14, 2015 at 10am at the beach! CALLING NEW BOARD MEMBERS! Anyone who has interest in serving on the Board of Directors, please contact Michelle Coviello, CPC at 919.280.1671 or email michelle@ncasp.com
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