Chalet Laminate Flooring Warranty
National Tiles Chalet Laminate Flooring comes with a 30 Year Residential Wear Warranty and 8 Year Commercial Wear Warranty from the date of purchase. The original purchaser is covered by this warranty and may not be assigned or transferred.
These warranties, which begin from the date of purchase, apply to products used in dry residential applications. Lifetime warranties apply for as long as the original purchaser owns and resides in the home where the product was installed.
Installation
is installed in strict accordance with current written installation instructions.
Wet Areas
are not suitable for installation in bathrooms, saunas, laundries, or any other areas, in which high level of steam and moisture are present.
Maintenance
care guidelines must be adhered to.
Non-Assignment
the warranty is limited to the original purchaser and may not be assigned or transferred.
National Tiles Chalet Laminate Flooring installation instructions must be followed strictly when installing your floors and the manufacturer’s Care and Maintenance Guidelines should be followed at all times after your floor is installed.
All installation instructions can be found inside each pack of the National Tiles Chalet Laminate Flooring and the manufacturer’s Care and Maintenance Guidelines can be obtained by contacting your local retailer.
Please make sure you fully understand the manufacturer’s Care and Maintenance Guidelines before commencing any cleaning and maintenance schedules.
IMPORTANT:
The floorboards must be inspected prior to use and any planks deemed not fit for service, SHOULD NOT be installed and will not be covered by warranty provisions.
After installation certain cupping and gapping issues could be considered site related installation or performance issue and may not be covered by the warranty and other consumer related product purchase laws.
30 Year Residential and 8 Year Commercial Wear Warranty
National Tiles Chalet Laminate Flooring provides for a 30 Year Limited Residential and 8 Year Limited Commercial Wear Warranty. From the date of purchase, the manufacturer warrants to the original purchaser only, that under normal domestic conditions of use, the surface will not wear through during the period warranted.
With proper maintenance, the goods will perform under normal household conditions. Scratches, dents, reduction of gloss (appearance reduction), damage caused by negligence, urine, animals, or high-heeled shoes are not considered as a defect and therefore are not covered by this warranty.
All furniture requires felt to be adhered to the underneath to protect the surface of the floor. From time to time this will need to be maintained and checked for wear.
PLEASE NOTE:
All warranty claims must be lodged by contacting the retailer from where the flooring was purchased within 30 days of the problem being noticed along with proof of purchase (date), identity of the wholesaler or retailer, and the location of installation.
All assessment and final approval for replacement or rectification work that may need to occur for faulty planks or floor installation must be formally inspected and approved by the supplier prior to any repair activities.
Major Failure
National Tiles Chalet Laminate Flooring is highly resistant to chips, scratches, stains, wear, moisture and heat, but still not “proof” in any respects (i.e. scratch proof and waterproof).
Slight colour and/or pattern variation from batch may occur, minor gaps between the joints of each board might be caused by temperature or relative humidity change. Please note these minor gaps, batch colour and/or pattern variation, chips, scratches are not considered as major failure. Once floor has been installed, it is considered that the product has been accepted by the installer/contractor.
Acceptable Quality and User Guidelines
National Tiles Chalet Laminate Flooring is designed for use in internal environments including floors, walls, etc, and should not be used externally. Furthermore, National Tiles Chalet Laminate Flooring SHOULD NOT be directly adhered to a subfloor and must be installed as a floating floor.
National Tiles Chalet Laminate Flooring should be installed in a “laminate flooring friendly environment” in which the area is occupied, protected from direct heat and sunlight and where heating and cooling systems are in place and used to control the internal temperaturs and humidity.
Keep the floor area environment relative humidity level between 45-60% range throughout of the year, using humidifiers or dehumidifiers if necessary.
National Tiles Chalet Laminate Flooring SHOULD NOT be installed in wet areas including bathrooms, toilets, areas or rooms where a floor waste (water drain) is present or required. Residential kitchens are not considered as wet areas. In areas where spills may occur often such as kitchens and living areas, make sure spills are wiped up and dried as soon as possible to avoid moisture ingress and possible planks deformity.
National
Tiles Chalet Laminate Flooring
8 Year Commercial Wear Warranty does not apply to:
• All industrial food areas, such as, but not limited to, intensively frequented restaurants and cafeterias, pubs dance halls.
• All institutional applications, such as, but not limited to hospitals and government buildings.
• Heavy commercial areas, such as, but not limited to airports, lobbies, schools, and barber shops.
• Other areas that have heavy traffic and immediate access to street traffic.
www.nationaltiles.com.au
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Your entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Your are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty Exclusions
• The manufacturer for the purpose of this warranty will be referred to as “the supplier”. Breach of Warranty Conditions - any breach of warranty conditions will void the warranty.
• Directly associated with improper installation or care and maintenance will void the warranty. This 12mm Chalet Laminate Flooring must be installed in strict accordance with the manufacturer’s current written installation instructions. In addition, the National Tiles Chalet Laminate Flooring Care and Maintenance Guidelines must be adhered to.
• Any damages incurred by using solvents of any kind to clean the floor. Methylated Spirits, Turpentine, Bleach, Ammonia, Eucalyptus, Citrus and/or similar solutions will damage the floor surface and will void the warranty.
• Any damages incurred by direct exposure to excessive heat and/or sunlight.
• Wear that may be directly associated with water or liquid damage from any source, moisture ingress from any source into the floorboards.
• Scratches, surface marks/stains, chipping or indentations of any type are also not covered by this warranty.
• Boards that are visibly faulty or deemed visually or structurally inappropriate prior to installation should not be installed and are therefore also not covered by this warranty.
• Surface coating damage caused by using duct tape, masking tape and/or other industry tapes.
• Damage, intentional or accidental, caused by water, abuse, misuse, stiletto heels, dragged objects, heavy furniture, sand, stones, castor wheels, dropped items, etc.
• Floor performances issues that may arise as a direct or indirect result of moisture ingress along with the incorrect use of heating and cooling systems will not be covered by warranty provisions. Please note evaporative cooling systems need to be operated as per the manufacturer’s guidelines. Always consult with the manufacturer to be better understand operating methods.
• Extreme Conditions: As Laminate Flooring is a living product, the humidity level in the home must be in the 45%60% range throughout the year, using humidifiers or dehumidifiers as appropriate.
• Labour charges associated with any rectification work may apply. In some cases, reasonable labour costs may be considered, at the sole discretion of the distributor’s authorised representative.
• Misuse of the warranty does not extend to damage caused by moisture penetration through the subfloor, other flooding, leaking, plumbing, overflowing, hydrostatic pressure, or any other water damage.
• Alterations where floor or subflooring has been altered, repaired, resurfaced, or replaced, no warranty will apply except to the extent implied by law.
• Any costs associated with any rectification work required other than the supply of new flooring and scotia beading if necessary. Re-painting, removal of fixtures or furnitures, accomodation and any other cost is specifically excluded from this warranty.
www.nationaltiles.com.au
• Directly associated with improper installation or care and maintenance.
• Direct or indirect result of moisture ingress and heat damage along with the incorrect use of cleaning will not be covered by this warranty.
What if I have a claim and how do I make a claim?
If your National Tiles Laminate Floor fails to perform and you are satisfied you have followed the warranty guidelines and associated installation and maintenance guidelines, please contact our Quality Control Dept at QualityControl@nationaltiles.com.au to arrange an onsite inspection.
www.nationaltiles.com.au