coffs harbour

coffs Harbour locals Simon and Fiona, have been in business for 17 years with their flooring retail operation. “When a business opportunity came up, we decided to jump in and have never looked back.”

Originally an accountant, Fiona had a natural affinity with finances, and Simon had experience in both building and retail, so they had a strong foundation for what was to come. “We have been in our current location for over 10 years. It’s a very well-situated store in Coffs Harbour, on Pacific Highway near Bunnings. Our location is superb, our store layout is fantastic, and our team always strives to provide exceptional customer service, so the formula has proven very successful.”

This reputation for excellence spurred Nick Walker of National Tiles to approach Fiona and Simon in 2018 with a franchise opportunity. Explains Fiona, “Nick had done his research and knew we were his best partners. It was very timely because the tile range complemented and completed our floor offering and expanded our portfolio. The transition was very smooth. The most challenging part was the trade side of the business, so we have been working hard for the last five years to introduce the trade range to local tilers and to instil confidence in the offering.”

Fiona explains that their core business is predominantly residential customers who are undertaking renovations, as well as prominent local builders. “There’s a real mix of architectural and design styles in Coffs Harbour, and the tile range on offer has been consistently strong since we launched. We sell a wide cross-section of tiles from the everyday budget range to the premium, designer collections. A coastal palette is consistently popular, with customers increasingly wanting to add a splash of colour.”

Fiona, Simon and the team work closely with their client base to ensure they offer the best solution. “We love helping our customers make their dream a reality.” www.nationaltiles.com.au/locations/coffsharbour

A team of 21 dedicated professionals now runs the Coffs Harbour National Tiles franchise. Simon & Fiona attribute the success of the business to the amazing team who always strive to provide outstanding customer service through dedication & hard work.

1/22 Keona Circuit , Coffs Harbour NSW sales@coffscarpetcourt.com.au

(02) 6652 4866