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In any business having a fixed cost base takes the uncertainty out of the investing principal. It gives us peace of mind that we would avoid unexpected bills that we have not made provisions for. Bearing this in mind and to help maximise returns for our landlords and also giving them peace of mind to enjoy their time or other business interests, we at My Stay Group have developed the Landlords Maintenance Plan (LMC).
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Electrical and plumbing maintenance
The UAE has extremely harsh weather conditions, extreme heat and dust places a heavy burden on Air Conditioners that are often run at full capacity 24 hours a day during the summer months. Construction practices in this region have left many apartments and villas with drainage systems that are overly susceptible to blockages. These two facts of life mean that your home is 80% likely to suffer at least one major breakdown a year and many homes breakdown
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much more often than that. A preventative maintenance program will identify common problems and replace parts that wear out with heavy use before breakdowns occur. Maintaining Air Conditioning, Electrical and Plumbing systems, extends their life and prevents major breakdowns. This saves you money and saves you the inconvenience of emergency calls after a disaster has happened.
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A clean and well maintained property is a guest’s basic expectation
When it comes to reducing repair and replacement costs for your property, there is no substitute for keeping up with yearly maintenance. We are all aware of the high costs that can occur when unexpected issues arrive. Continued maintenance and regular servicing coupled with preventative maintenance is the best way to keep a check on your investment so avoiding bigger costs in the future. For a fixed annual fee we will cover all maintenance, repairs and servicing costs related to your property, this would include annual maintenance of the AC units and preventative SELF CATERING APARTMENT & VILLAS
maintenance caused by wear and tear. The properties plumbing and electrical system are also covered plus all the appliances against repair costs. We will even cover the cost of light bulb changes! Starts from just 200 AED a month, a small price to pay for total peace of mind. There will be no claim forms to fill in, we at My Stay Group will deal with all the formalities for you completing the repair and making the claim on your behalf, giving you full peace of mind.
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Main points of cover included in the plan Annual service of the A/C unit Annual plumbing inspection Annual electrical inspection Appliance repairs, includes TV, washing machine, and all electrical items Preventative maintenance implementation Unlimited 24 hour 365 day call outs Unlimited labour cover for all repairs Parts cover up to 300 AED per incident, no limit on number of times used through the year Covers all aspects of maintenance such as bulb replacement, leaks, blockages etc As you can see this is a very comprehensive cover and the annual cost would be covered by just a couple of repairs alone. A annual service of an A/C system for a two bed property starts at 1200 AED from an outside contractor and that’s before parts are added! The policy covers for all parts used up to the value of 300 AED, in our experience 90% of parts come under this amount. Also there is no limit on the amount of times you get to use our parts cover during the year. The only exclusions from this cover is the cost of replacing any appliance if they are deemed beyond economical repair, in this event we would contribute up to 300 AED to the cost of replacement. Wear and tear items including painting and decorating are not covered under this policy.
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Terms & Conditions 1. INTERPRETATION 1.1 “Customer” means the person entering into this agreement with MSG. 1.2 “Premises” means the address as completed in the contract. 1.3 “Property” means the built up area only of the premises. 1.4 “MSG is My Stay Group homecare services 1.5 All references to packages refer to bedroom numbers. 1.6 “Services” means the services detailed in paragraph 2 but always subject to the “Exclusions” detailed in paragraph 3. 1.7 “Annual Contract” means the 12 month period from the date of commencement.
2. SERVICES 2.1 The Services provided by MSG to the customer in the premises of the customer during the annual contract comprise of three components: Scheduled Preventive Maintenance Air-conditioning – All labor costs relating to the standard servicing procedures of air conditioning units ie; FCU’s, split, packaged and wall units, to include: 1. Checking of fans, motors and compressors. 2. Check blower, belt wear, tension and adjust. 3. Washing and thoroughly cleaning of all filters. 4. Inspection of all insulation adjacent to unit. 5. Apply oil and lubricant grease where required. 6. Ensure AC condensate drains are clear and unclogged. 7. Inspect the evaporator and condenser coils. 8. Inspect refrigerant gas levels for correct volumes and top up as required (chargeable as a spare part item). 9. Check the operation and calibration of thermostats and actuator functionality.
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Standard Reactive Maintenance SRMC’s - All labor costs relating to call outs for the investigation of malfunctions to the air conditioning, electrical distribution system, primary water supply and waste systems for the first hour, within the Property to include: 1. AC - system water seepage (leakages). 2. AC - poor or no cooling. 3. AC - non performance of thermostat. 4. Electrical - short circuit problems. 5. Electrical - changing of fuses/breakers. 6. Electrical - distribution board problems. 7. Plumbing - malfunction or leaking of primary. water supply system within the property. 8. Plumbing - malfunction or leaking of shower, taps, water sprays ,toilet mechanisms or water heaters. 9. Plumbing - low or no water pressure from the primary water supply system to the Property. 10. Plumbing - malfunction of water pump(s) for the primary water supply to the property. Emergency Maintenance Call Out Labor relating to a complete failure of the primary systems within the Property for the first hour for the following: 1. air-conditioning system. 2. electrical power and lighting. 3. water supply system and/or a major leakage/ flooding that could be classified as a high risk to health and safety of the occupants or threatening the integrity of the building, its interior or structure. 2.2 The number of emergency call outs forming part of the Services during the Annual Contract is unlimited unless otherwise agreed and shall be carried out at mutually agreed convenient times to the customer and MSG. 2.3 The number of service visits forming part of the cover during the annual contract is depending on the inspection of the property.
2.4 All service callouts include all consumables (items under the value of AED 300) and the cost of labour. The supply of any spare parts over the amount of AED 300 will be chargeable to the customer. 2.5 If any item of the electrical , plumbing or A/C system is deemed beyond economical repair MSG will make payment of the first AED 300 of the cost.
3. EXCLUSIONS 3.1 MSG shall not be held liable for the cost of making good, when a service to be provided under this contract requires MSG to remove or break any fixed/permanent installation, in order to reach the serviceable or repairable item. All repair works that require the expertise of another specialist or are not easily accessible or require an unforeseen investment of time or third party costs are not covered under this contract. 3.2 The services do not include without limitation the following: • Repairs to household appliances, their installation and the waste or utility connection services to their immediate vicinity. • Removal and replacement of light fittings and lamps. • Repairs to chillers/chilled water refrigeration plants to secondary loop water systems to include pumps, plate coolers, control valves, meters or distribution services, ie; swimming pools. • Repairs to external garden electrical and irrigation installations. • Repairs or service to any plant and equipment, or utility services not forming the original design and construction of the customers premises un less otherwise agreed with the customer. • Repairs needed as a result of system design faults. • Repairs and servicing to faults which existed and were known to the customer within the property
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and were not informed to MSG before the customer entered into the contract. • Repairs relating to damage caused by the customer or a third party. • Repairing faults, or damage to the customers Premises caused by adverse weather conditions, accident, fire, lightning, explosion, a failure of the public electricity or water supply and any faults or damage normally covered by insurance. • Repairs to any drainage installation - being any concealed pipe-work or soak-away installation from any waste-water outlet and/or any appliance /fittings within the building leading to the main drainage system.
4. FORCE MAJEURE MSG will aim to meet any stated guarantee times for responses to all call outs and provide the services unless it is not able to do so because of events beyond its control such as fire, accident, war, adverse weather and traffic conditions or industrial strikes.
5. PAYMENT METHOD 5.1 Payment should be made annually in advance and can be deducted from the customers retained balance with MSG. 5.2 Payment for any MSG works carried out that fall outside the basic parts cover amount will be due on completion after being invoiced to the customer.
6. CHANGE OF OWNERSHIP If the Customer sells the customer’s premises this annual contract may be transferred to the new owner of the premises for the remaining balance period of the contract for a nominal administration fee.
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7. ADDITIONAL WORKS Any additional work/service, requested by the customer and not forming part of the Services shall be chargeable to the customer. 8. COMPLAINT OR DISPUTE 8.1 Any complaint by the Customer relating to any work carried out MSG must be reported within 48 hours of the work being carried out. No complaint will be entertained after this period.
contract value refunded to the customer less the value of any works already carried out at the customer’s premises.
10. GOVERNING LAW This agreement shall be construed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the UAE. Any disputes shall be decided by the courts of Dubai.
8.2 Any dispute relating to any invoice provided to the client for works carried out by MSG must be brought to the attention of MSG within 48 hours of the in voice being provided to the customer. No dispute will be entertained after this period.
9. TERMINATION 9.1 MSG reserves the right to immediately terminate this contract should the Customer fail to pay for any additional MSG non contracted services, due to MSG within 15 days of issue of invoice. 9.2 If MSG terminates this contract - as a result of provision of paragraph 8.1- then any unpaid invoices within the contract period shall become due and payable immediately. 9.3 Should the customer wish to terminate the contract for whatever reason during the contract period, the following terms will apply; 9.3.1 Thirty days notice must be provided by the Customer in writing if they wish to terminate the contract. 9.3.2 Termination by the Customer within 6 months of contract commencement date: A fee equal to 4 months of the annualized contract value will be levied by MSG with the remaining
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Annual costs One bedroom apartment
3500.00 AED
Two bedroom apartment
3900.00 AED
Three bedroom apartment
4300.00 AED
Villas
4900.00 AED.
So don’t delay and take advantage of this incredible plan by confirming your uptake by sending an email to owners@mystaygroup.com or call us at +97104 3713000 For more information on how to contact us, please visit: www.mystaygroup.com/Contacts.aspx
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