HUMAN PATIENT SIMULATION NETWORK
Spring 2011
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hPSN 2011 Wrap Up | 4-7 PLUS > The METI Cup Turns 10 | 10 > Educator:Innovator - Providence Medical Center | 11
C E O ’ S
L E T T E R
Our Pledge: Innovation and Operational Excellence At the recent HSPN annual conference in Tampa, Florida, it was a pleasure for me to engage our family of users in conversations about how we can work together to advance healthcare education worldwide. Last year, METI undertook a lean manufacturing initiative aimed at improving our efficiency and service turn–around times. We are now expanding our Operational Excellence program into every corner of the organization with the goal of enhancing our product quality and customer service. Our pledge this year, which is unique in the industry, is to achieve 100 percent on-time delivery of our products, zero percent defects in products that are shipped from our plant, and a five-day turnaround when METI simulators require repair. It’s an ambitious goal, but METI is certainly up to the task. One change you may notice immediately is the accessibility of a dedicated customer service technician within your region. We have moved 13 Technical Service positions out of our headquarters in Sarasota and into the field where they can get to our U.S.-based customers quickly and more reliably. We have established our own International Technical Support facility and personnel in Mainz, Germany with dedicated technicians propelling us toward our goal of operational excellence.
Our pledge this year, which is unique in the industry, is to achieve 100 percent on-time delivery of our products, zero percent defects in products that are shipped from our plant, and a five-day turnaround when METI simulators require repair.
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In other news, the launch of LearningSpace®, our state-of-the-art learning and simulation center management solution, was a tremendous success. We are delighted with the rapid acceptance of this new technology. This month, we also welcomed Beth Ulrich to our staff as Vice President of Hospital Services. Beth is tasked with building on the success of the Nurse Optimization Program to deliver healthcare simulation solutions aimed at improving patient safety and medical outcomes through skills assessment, training and competency development for the entire clinical team. I look forward to meeting our pledge to our customers this year as we raise the level of expectation and innovation in the patient simulation industry. Mike Bernstein, President and CEO
METI Teams Up with EMSGrantsHelp
METI Launches Learning Modules for Europe METI has launched a suite of its world-renowned learning curricula that have been specifically adapted to meet healthcare standards and guidelines in Europe. The suite will include popular Learning Modules such as the Patient-Centered Acute Care Training Simulation, Disaster Medical Readiness, European Trauma Course and the Program for Nursing Curriculum Integration Europe.
METI recently signed an agreement with EMSGrantsHelp, an organization that provides the EMS community with free grant application assistance, grant review and targeted “how to” information geared to category of interest. EMSGrantsHelp also offers tips, tools, product information and grant writing for a fee. METI has negotiated a reduced fee of $500 for customers or potential customers who apply for assistance with a METI simulator. If a simulator grant is awarded, METI will grant $500 toward the purchase of the simulator. To apply, click on http://www.emgrantshelp.com/meti.
METI Announces 2011 Frank Beth Ulrich to Lead New Scholarship Recipients Hospital Services Unit at METI Lanza Twenty-five recipients of the 2011 Frank Lanza Beth Ulrich, EdD, RN, FACHE, FAAN joined METI in April as the company’s Vice President of Hospital Services reporting to President and CEO Michael Bernstein. Ulrich comes to METI from Versant, a leading nursing education provider, where she was Senior Vice President. She has garnered a wealth of senior executive experience serving as CNO, COO and Senior Vice President for both hospital and major healthcare systems. As METI’s Hospital Services head, she will be focused on delivering medical simulation solutions aimed at improving patient safety and outcomes through skills assessment, training and competency development for the entire clinical team.
Scholarships were recently announced by the American Association of Community Colleges and the Phi Theta Kappa Honor Society along with L-3 Communications and METI, joint sponsors of the endowment. Lou Oberndorf, Founder and Chairman of METI, initiated the scholarship in honor of his friend and mentor, Frank Lanza, the Founder of L-3 Communications. The scholarships recognize the accomplishments of students enrolled in allied health programs offered by regionally accredited community colleges. Each scholar received $1,000. For a full list of the recipients go to meti.com/about_news.
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Nursing students and faculty from University of Alabama, Augustina College, Brigham Young University, Chipola College, Monterey Peninsula College, Valdosta State University and Prairie View A&M University show their pride.
A METI Family Celebration! In February, the METI Family came together from all around the world to attend HPSN2011 and to celebrate the 15-year anniversary of METI and HPSN. Over 1,000 nurses, doctors, paramedics, military medics and educators from every level of healthcare gathered at the Marriott Waterside in Tampa to exchange ideas, network, and attend the education and keynote sessions as well as enjoy the conference events. See the complete wrap-up at hpsn.com 4
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What a celebration it was! HPSN2011 was undoubtedly the biggest and most ambitious meeting to
date, with over 100 educational sessions, free METI training courses, must-see keynote speakers and a number of “firsts� for the annual conference. The METI Cup has become a cornerstone competition for air medics attending the Air Medical Transport Conference every year, and this year HPSN hosted the first METI Cup for Nursing and EMS teams attending the conference. The competition, which took place on the main HPSN stage in front of a full crowd, was intense. Prairie View A&M University and Cleveland Metro Life Flight beat out the competition and took home the Nursing and EMS trophies respectively.
Nursing students from Prairie View A&M University take home the first place trophy for the METI Cup Nursing Challenge.
receives y CollegeTI Awards. it n u m r Com al ME Cape Feain the First Annu e c la p t firs
EMS winner s of the Cleveland Mfirst METI Cup at HPSN, etro Life Flig ht.
The METI Awards for simulation excellence in a video were also a first at this year’s conference. METI users submitted videos to METI’s YouTube channel during the year, and their peers voted on the three “most-liked” videos. METI presented trophies to the winners and showcased their videos before the HPSN audience. The first prize went to Cape Fear Community College of Wilmington, NC. The two runners up were from New York College of Osteopathic Medicine of Old Westbury, NY and STARS from Alberta, Canada. A special honorable mention went to Virtua Healthcare System of Marlton, NJ.
HPSN also opened up the floor to poster presentations this year, and attendees were able to peruse 15 simulationbased research studies by users from all over the world. First prize went to Susan Patton, RN, BSN, MHS of Eleanor Mann School of Nursing, University of Arkansas; second prize to Leslie Simko, RN, BSN, MS of the Cleveland Clinic; and the prize for the most original research went to Phillip Reynolds, BS, Elisabeth Wright, ME, Mark Kirk, MD, and Keith Littlewood, MD, from the University of Virginia Health System.
See all the METI Award videos at YouTube.com/user/MetiAwards spring 2011 | HPSN
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LearningSpace Launch
A METI Family Celebration! (continued)
HPSN2011 Keynote Speaker Receives Standing Ovation! The HPSN2011 opening session was one of the highlights of the conference. Michael Bernstein, CEO and President of METI, kicked off proceedings with the annual keynote speech and recognition of METI’s history of innovation and continuous improvement initiatives.
In addition to the workshop sessions and conference activities, attendees were also able to see the latest product offerings from METI, including LearningSpace®, METI’s new learning management solution that’s built to manage every aspect of running a simulation center, including audio/video recording, assessment and scheduling. METI ran interactive demonstrations of LearningSpace throughout each day of the conference. Bruce Cahill, Systems Analyst at the Hannaford Center for Safety, Innovation and Simulation at Maine Medical Center said, “We’re looking forward to fully using the METI LearningSpace product. It does everything. We’re just scratching the surface so far.” A video demonstration of LearningSpace is now available on meti.com. Thanks to all our meeting sponsors and our exhibitors who enjoyed a full exhibit floor at this year’s conference. Most of all, thank you to all our attendees who made HPSN2011 and our 15-year anniversary celebration the most successful and memorable HPSN ever!
HPSN conference attendees were excited to hear that METI is currently developing a birthing simulator, which will be the most realistic on the market. METI has invested $1 million in improving iStan®, and is rolling out the improvements to iStan customers this year. Bernstein also announced METI’s ambitious new goal for 2011: 100 percent on-time delivery of our products, zero percent defects in products that are shipped from our plant, and a five-day turnaround when METI simulators require repair. “Operational excellence is a lifelong commitment. We will have the best service and reliability of any company in healthcare simulation, but our roots, our very DNA, is that of innovation,” said Bernstein. At the close of his speech, Bernstein welcomed one of the highlights of the event — guest speaker and artist Erik Wahl. In a fast-paced and inspiring presentation, Erik challenged the HPSN audience to discover their untapped potential using creativity and innovation. Erik wowed the crowd with some spectacular art that he painted live on stage as part of the presentation. The entire HPSN audience responded with a standing ovation. See the complete wrap-up at hpsn.com
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Start making plans! February 28-March 1, 2012 Marriott Waterside Hotel & Marina Tampa, Florida Register today at hpsn.com At HPSN2012 you will have the opportunity to brainstorm with your peers, participate in hundreds of active sessions, see students in action and come away with new ideas for simulation and a global perspective from a diverse group of speakers and users. Interested in being an exhibitor at HPSN2012 and getting your products in front of over 1,200 healthcare professionals? Call Diane Noyes at 941-504-5593 or log on to hpsn.com for more information.
Regional Events Regional HPSN events bring all the networking and education of our annual HPSN conference to your region. This is a great way to network with simulation users in your area while gaining valuable skills and information that you can take back to your institution. All METI regional HPSNs are free to attendees and provide a cooperative learning environment that allows you to see and try out new METI products, such as LearningSpace. For more information or to register, log on to hpsn.com.
Mid-Atlantic Region Simulation Forum
Western Regional HPSN
West Virginia School of Osteopathic Medicine Lewisburg, West Virginia • July 6-7, 2011
Swedish Medical Center - Cherry Hill Seattle, Washington • August 19-20, 2011
Midwest Regional HPSN
South Central Regional HPSN
Owens Community College • Perrysburg, Ohio • July 21, 2011
University of Oklahoma Oklahoma City, Oklahoma • October 14-15, 2011
Southeast/Gulf Coast HPSN University of South Alabama Mobile, Alabama • August 11-12, 2011
International Events
Uk Simulation In Nursing Education Conference
HPSN Europe
Patient Safety and Simulated Learning: Two Sides of the Same Coin? University of Surrey – Guildford, United Kingdom June 8-9, 2011
Assessment Through Simulation Erbacher Hof Akademie & Tagungszentrum des Bistums Mainz, Germany November 26-27, 2011
Now in its fifth year, this two-day event is designed to enhance knowledge and understanding of the use of simulation in all levels of nursing education. Over the years, the content has evolved to include workshops and presentations from allied health professions and medicine and has fast become one of the leading patient simulation conferences in Europe. The conference is free to attend, but space is limited, so please register early!
HPSN Europe is a free two-day medical simulation and education conference that provides an invaluable opportunity to enhance your medical simulation experience while networking with healthcare professionals from all over Europe and the world. Every year, HPSN Europe offers keynotes, seminars and workshops designed to further the advancement of simulation training in healthcare with a progressive and hands-on approach. spring 2011 | HPSN
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METI Customer Support Contact Information METI Customer Support Headquarters Monday - Friday from 7:00 a.m. to 6:00 p.m. EST 1-866-462-7920 support@meti.com 24-hour Hotline: 1-941-342-5605 METI Customer Support Canada Monday - Friday from 8:00 a.m. to 5:00 p.m. MST can.support@meti.com METI Customer Support EMEA Monday - Friday from 8:00 a.m. to 5:00 p.m. CET +49-6131-4950354 international.support@meti.com METI Customer Support UK and Ireland Monday - Friday from 9:00 a.m. to 5:00 p.m. GMT +44 (0)800-917-1851 uk.support@meti.com LearningSpace Support mls-support@meti.com National Regional Technician Locations • Sarasota, FL • Philadelphia, PA NEW • Columbus, OH NEW • Fayetteville, NC NEW • Chattanooga, TN • Mobile, AL NEW • Dallas, TX NEW • San Antonio, TX • St. Louis, MO NEW • Madison, WI NEW • Sacramento, CA NEW • Los Angeles, CA NEW • Denver, CO NEW Global Service Centers • Mainz, Germany • Calgary, Canada • Oxford, United Kingdom
A Legacy of Innovation –
A Bold Commitment to Customer Service The development of METI’s first human patient simulator in 1996 was the genesis of a new industry that would revolutionize medical training. Our drive to apply human physiological modeling to healthcare education led to the creation of the world’s most advanced and responsive patient simulator, HPS, the first pediatric simulator, PediaSIM, and the first wireless simulator, iStan. As METI celebrates 15 years of innovation, we have made a commitment to build upon our success by streamlining and improving every aspect of our operations. Internally, we are adopting Six Sigma and Lean Management business and management practices. We are challenging ourselves to meet ambitious customer service goals by the end of 2011.
on-time delivery of our products defects in products that are shipped from our plant turnaround when METI simulators require repair
An Expanded Technical Support Network Even though METI customers are a global family, we want to be able to act locally. Over the last year, we have doubled the network of support technicians in the United States. Our regionally based technicians offer improved accessibility, personal service and faster response times. Additionally, we have added service depots in Canada, Europe and at METI distributors’ locations throughout the world. Our service technicians are available during regular business hours and backed by a 24-hour hotline.
An International Network of Regional Customer Service Managers
A Legacy of Progress:
While a number of companies rely on call centers and impersonal customer service, METI’s new customer support initiative is based on relationship-building and sustained communication. METI has added five Regional Customer Service Account Managers who are aligned with sales territories. Each account manager will serve as the primary customer service contact for his or her region. The managers will troubleshoot, provide updates on the progress of any simulators in service and route calls for advanced technical help. Corporate accounts continue to be managed by Libby Jung and Cheryl Askins.
Meet METI’s Regional Customer Service Account Managers
In 2010, METI sent the world’s first wireless simulator back to the drawing board. METI’s engineers listened to customer feedback, and improved the entire iStan simulation experience, including his audio operation, skin, eyes, airways and interface with Müse touch-screen-capable software. METI invested $1 million into the development of this improved version and its rollout to existing iStan users. iStan v2 is now available for new customers. For more information, visit www.meti.com/istanv2.
Amelia Newlan – Midwest Region IA, IL, IN, KS, KY, MI, MN, MO, ND, NE, OH, SD, WI Office: (941) 536-2789 • Cell: (941) 504-1892 email: anewlan@meti.com
Joanie Walker – Southern Region AL, AR, GA, FL, LA, MS, SC Office: (941) 536-2855 • Cell: (941) 685-7100 email: jwalker@meti.com
Jamie Wilson – Eastern Region CT, DC, MA, MD, ME, NC, NH, NJ, NY, PA, RI, TN, WV, VA, VT Office: (941) 536-2892 • Cell: (941) 405-3320 email: jwilson@meti.com
Johnny Angeles – Western Region, Asia Pacific, Canada, Latin America AK, AZ, CA, CO, HI, ID, MT, NE NM, OK, OR, TX, UT, WA, WY Office: (941) 536-2724 • Cell: (941) 504-5628 email: jangeles@meti.com Sylvia Franz – Europe, Middle East, Africa and India Region Office: +49 6131 4950354 email: sfranz@meti.com spring 2011 | HPSN
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The METI Cup Turns 10! When METI Founder and Chairman Lou Oberndorf first watched the Critical Care Skills Competition for air medics at the Air Medical Transport Conference (AMTC), he knew he was witnessing an excellent platform for demonstrating the learning power of simulation-based training. Consequently, METI offered to sponsor the competition in 2001, and the METI Cup was born.
It is the everyday care of the patient that improves with simulation and with this competition. That’s where the rubber meets the road. peter gant, MD Chief Judge and EMS Physician
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This year, the METI Cup celebrates its 10th anniversary. What began as a contest between four teams has grown to a selective competition among 10 teams. The METI Cup has become one of the highlights of the AMTC meeting each year, with hundreds of conference attendees cheering on the final competitors. Furthermore, the competition has recently expanded, and now incorporates regional METI Cups in Europe, Asia and also, in February of this year, at the HPSN2011 conference. Peter Gant, MD, an emergency physician and University of Calgary professor who was chief judge at the 2010 METI Cup, reported that one competitor applied the skills and judgment he learned during a competitive simulation on a tough case in the field the very next week. “It is the everyday care of the patient that improves with simulation and with this competition. That’s where the rubber meets the road,” Gant said.
Teams competing in this year’s event at AMTC include 2010 champions Cleveland Metro Life Flight and second and third place winners, University of Michigan Survival Flight and STARS. The seven remaining competitors are Native Air–Omniflight, University of Mississippi Medical Center Aircare, Life Force Air Medical, Air Care and Mobile Care– University of Cincinnati, ORNGE, Orlando Medical Institute and Lifeflight of Maine. The METI Cup at AMTC will be held this year in Saint Louis, Missouri on October 17-19, 2011. For more details on the event, log on to hpsn.com.
METI Cup Winners 2002 - 2010
2002 Ontario Air Ambulance Base Hospital Program 2003 STARS 2004 STARS 2005 STARS 2006 Air Evac Lifeteam of Arkansas 2007 The University of Michigan Survival Flight 2008 The University of Michigan Survival Flight 2009 The University of Michigan Survival Flight 2010 Cleveland Metro Life Flight
Educ ator :In novator
Providence Medical Center Anchorage, Alaska When it comes to providing a diverse medical experience in one location, there is no substitute for pairing the iStan® with the Critical Care Module of the Nurse Optimization Program – as Providence Medical Center in Anchorage, Alaska has done in their Adult Critical Care Academy. Providence Medical Center is a 340-bed acute care hospital and the largest in Alaska. The center offers an internship program for new graduate nurses and a residency program for nurses with some acute care experience who are moving into the critical care arena. iStan has been a part of the teaching “team” for both programs for the last two years. “The simulator fit right into our program and we were able to start using it right away,” says Rose Timmerman, clinical nurse specialist. Clinical Nurse Educator Lorrie Hubbard adds, “We have a 28-bed adult critical care unit and the iStan is so helpful because we aren’t specialized. We see a wide variety of patients in our ICU-one day it can be a post-open heart surgery patient, the next day it can be a traumatic brain injury. We are confident that we expose the new graduate nurses to a wide variety of critical care scenarios using iStan
and the Critical Care Module. We can do this reliably and have students practice on unstable “patients” on a predictable schedule, rather than wait for the situation to arise in the clinical area with a preceptor present.” The simulator also is used for competency assessments for the staff of 60 RNs as well as a teaching tool to orient the experienced critical care nurses in the management of post-operative open heart surgery patients. Family Practice residents are trained on it as well, to learn “code” management. The nurse educators said they find that the new graduate nurses adapt very quickly to the simulator and get into the spirit of the experience. “They tell us that the simulator lab feels very real to them and they have the same emotions as they would with a human patient,” Timmerman said.
The simulator lab feels very real to them and they have the same emotions as they would with a human patient. Rose Timmerman, Clinical Nurse Specialist Providence Medical Center
Another benefit of the simulation lab is that it permits time for reflection, and the video debriefings allow the nursing students to observe their behavior in stressful situations, Timmerman notes, adding, “It is an incredible tool for the high-touch, critical patient emergency scenario.” spring 2011 | HPSN
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Š 2011 METI 334-1211
6300 Edgelake Drive Sarasota, FL 34240 USA tel +1 941-377-5562 meti.com hpsn.com