AGENDA
TELL US ABOUT YOU
ABOUT MAIN STREET
WHY MAIN STREET
CHECK PRODUCTS
PARTNERSHIP BENEFITS
TRANSITION PROCESS
NEXT STEPS
TELL US ABOUT YOU
PROGRAM PERFORMANCE
CURRENT VENDOR EXPERIENCE
EXPENSE PROGRAMS
DESIRED OUTCOME
What is most important to you in a check program? What does your check program look like today?
How would you rate your current check provider and why?
Do you have account types that receive free checks or special discounts?
What do you hope to accomplish with your check program or a vendor change?
ABOUT MAIN STREET
Over 25 Years
Family-Owned & Serving
Financial Institutions
Community Financial Institutions
WHY MAIN STREET?
Delivery
72% Faster Delivery
Since Switching to First-Class Mail
Experience The Main Street Difference
Client Services Team
When you need help, know exactly who to call.
98% Over
Calls Answered
Under 30 Seconds
95
Net Promoter Score
Average Time to Answer Calls is
Under 10 Seconds
First Contact
Resolution
Our goal is to exceed service expectations and build meaningful, trusting relationships by providing reliable, responsive and personable service. That’s why we never rely on an automated phone system. Speak with a live representative on every call for:
• General Inquiries
• Ordering Assistance
• Order Status Updates
• Replacement Orders
• Product Selection
WHAT OUR CUSTOMERS SAY
“ “
SwitchingtoMainStreetwaspossiblythe easiest,besttransitionthatI’vecompleted. Main Street has been exceptional overall and strives to listen and take care of their customers. This is something we did not experience with our previous vendor.
Kevin Butler Executive Vice President at American Nation Bank Evan Gottschalk President and Chief Operating Officer at First Federal Savings Bank Mandy Gienger Retail Banking Manager at Bravera Bank Beth Dunlap Vice President of Operations at My Pensacola Credit UnionWHAT OUR CUSTOMERS SAY
“ “
We have a strong connection with Main Street, not just through branch interactions with Main Street’s Customer Service (issuesarealwaysresolvedquickly) but also through our senior management’s interactions with our Main Street account manager. Account managers make a difference.
Evan GottschalkWHAT OUR CUSTOMERS SAY
“ “
Main Street has always been a key partner for us because of their customer service. Our CSR is always responsive. Sometimes we have issues with addresses, but even that has been an easy process for us. It makes our lives simpler and makes us look better with our customers.
Evan Gottschalk President and Chief Operating Officer at First Federal Savings Bank Mandy Gienger Retail Banking Manager at Bravera Bank Beth Dunlap Vice President of Operations at My Pensacola Credit Union Kevin Butler Executive Vice President at American Nation BankWHAT OUR CUSTOMERS SAY
“ “
In my over 30 years in the financial industry, I’ve never met a check provider I liked until converting to Main Street. Thehighlevelofservice,quality productsandeaseofdoingbusiness with Main Street is unmatched.
“
WHAT OUR CUSTOMERS SAY
“Every town in America has a Main Street as the center of commerce and activity within the community where banks have been a traditional pillar. Main Street Inc. produces the varietyofproductsandservicesour customers need when it comes to check writing.
Main Street Inc. also representsatraditionalvaluesystem
which FNB Wauchula epitomize including integrity,relationship and customer focus . The Main Street name and logo convey what we represent — common people sharing common values to provide uncommon service for the greater good of the community we serve.”
“
• Over 60 styles available in both singles and duplicates
• Single check option includes 90 checks and 18 deposit tickets
• Duplicate check option includes 90 checks and 15 deposit tickets
150 checks
• 150 checks and 30 deposit tickets in singles only
• 14 styles available
• This package is used for club account plans that are expensed by the financial institution
• 14 styles available in single and duplicate checks
• Single check option includes 30 checks and 8 deposit tickets
• Duplicate check option includes 36 checks and 8 deposit tickets
• This package is best suited for student accounts and low volume check writers.
Popular Business Products
3-Per-Page Voucher Checks, Computer Checks and Long List Deposit Tickets
• Competitive Pricing Philosophy
• Flexible Upcharge
• No Soliciting to Business
Account Holders
3-Per-Page Business Checks Computer
Voucher Options
These are perfect for small businesses!
Business Bundles
Your account holders will save money with our convenient, budget
friendly business bundles. Everything arrives in one package.
Business Bundle
• 300 3-per-page (single or duplicate) checks
• 200 long list deposit tickets or 60 3-per-page deposit tickets
• Endorsement stamp or Address stamp
Vinyl 7 ring binder and bill organizer
Computer Business Bundle
Computer Business Bundle
250 computer checks
200 long list deposit tickets or 100 computer deposit tickets
Endorsement stamp or Address stamp
250 window envelopes
BENEFITS Partnership
Every Main Street Client receives a DEDICATED ACCOUNT MANAGER to ensure program goals are achieved while service and quality standards remain the highest in the industry. In addition to being available for client calls, the Account Manager conducts routine Partnership Reviews to improve the performance of your check program.
Partnership Benefits
Partnership Review Agenda
PERFORMANCE
• Review and analyze Income Report and other operational reports
• Evaluate performance of various account types and financial institution’s offerings
• Review recommendations for program modifications
EXPERIENCE
• Assess timeliness of unit delivery
• Review Customer Service responsiveness, reliability and relationship
• Discuss product quality upgrades
GOALS
• Branch opening/closure
• New product offerings
• Changes in contacts or program management responsibilities
Transparent Reporting
The Main Street Order Entry system makes getting information about your checking program a clear and simple process. All approved employees will have access to the following reports:
• Retail Pricing Reports
• Order Summary Report
• Account Order History
In addition to the above reports, Management will have access to the following information:
• Invoice Reports
• Detail Management Report
• Employee Orders Report
• Waived Orders Report
• Discount Reasons Report
Transparent Reporting
• Year-over-Year program performance
• Branch comparisons
• Reorders and new accounts
• Revenue and volume views
• Specific product and Account Plan views
• Other program measurements
Account Managers Make A Difference
SITUATION
Through research, our Account Manager identified that Free Senior Checking, First Order Free for new accounts and minimal upcharges were contributing factors to the financial institution losing money on their check program.
Main Street Account Manager Recommendations
Four Simple Solutions
1. Limit Senior Checks to 2 boxes per 12 months
2. Adjust the First Order Free option to our Basic Product to reduce cost and influence faster reorder timing
3. Increase upcharges for all other personal and business products to offset cost
4. Add our Discount Reasons Report to monitor waived orders and reduce expense
Transition Process
Transitioning to Main Street is an easy 4-step process that averages less than 2 hours of set-up time.
Introduction
1 STEP # Set-up Call
3 STEP #
2 STEP # Program set-up
4 STEP #
1
Introduction
Meeting with your Sales Executive and dedicated Account Manager
Transition Process
Review Program goals –
Expense reduction, value vs. profit desires, simplicity
Evaluate retail pricing strategy and market comparisons
2 Call with your Account Manager and Project Specialist
Set-up call Branch and contact confirmations
Account Plan Review- First Order Free, Free Checks, Coupon Books, Savings Products, etc.
3
Program set-up
Custom Program Set-Up
4
Training
Tailored Order Entry Training
MICR sample testing and Starter Kit Setup
Custom Check Design and Approval
Live webinars led by Project Specialist
Training scheduled as often as required to meet your team’s needs
“ This has beentheeasiestimplementationofalltime
and the Main Street team is everything they said they would be!
The service from everyone at Main Street is outstanding.
MyonlyregretisNuMarknotswitching to Main Street sooner. “
Jessica Mellen Vice President of Operations at NuMark Credit UnionNext Steps
• Competitive Breakeven Analysis
• Expense/Revenue Analysis
• Unit Volume by Product Line