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AGENDA

TELL US ABOUT YOU

ABOUT MAIN STREET

WHY MAIN STREET

CHECK PRODUCTS

PARTNERSHIP BENEFITS

TRANSITION PROCESS

NEXT STEPS

TELL US ABOUT YOU

PROGRAM PERFORMANCE

CURRENT VENDOR EXPERIENCE

EXPENSE PROGRAMS

DESIRED OUTCOME

What is most important to you in a check program? What does your check program look like today?

How would you rate your current check provider and why?

Do you have account types that receive free checks or special discounts?

What do you hope to accomplish with your check program or a vendor change?

ABOUT MAIN STREET

Over 25 Years

Family-Owned & Serving

Financial Institutions

Community Financial Institutions

WHY MAIN STREET?

Delivery

72% Faster Delivery

Since Switching to First-Class Mail

Experience The Main Street Difference

Client Services Team

When you need help, know exactly who to call.

98% Over

Calls Answered

Under 30 Seconds

95

Net Promoter Score

Average Time to Answer Calls is

Under 10 Seconds

First Contact

Resolution

Our goal is to exceed service expectations and build meaningful, trusting relationships by providing reliable, responsive and personable service. That’s why we never rely on an automated phone system. Speak with a live representative on every call for:

• General Inquiries

• Ordering Assistance

• Order Status Updates

• Replacement Orders

• Product Selection

WHAT OUR CUSTOMERS SAY

“ “

SwitchingtoMainStreetwaspossiblythe easiest,besttransitionthatI’vecompleted. Main Street has been exceptional overall and strives to listen and take care of their customers. This is something we did not experience with our previous vendor.

Kevin Butler

Executive Vice President at American Nation Bank

Evan Gottschalk President and Chief Operating Officer at First Federal Savings Bank

Mandy Gienger

Retail Banking Manager at Bravera Bank

Beth Dunlap

Vice President of Operations at My Pensacola Credit Union

WHAT OUR CUSTOMERS SAY

“ “

We have a strong connection with Main Street, not just through branch interactions with Main Street’s Customer Service (issuesarealwaysresolvedquickly) but also through our senior management’s interactions with our Main Street account manager. Account managers make a difference.

Evan Gottschalk

Mandy Gienger

Beth

Kevin Butler

WHAT OUR CUSTOMERS SAY

“ “

Main Street has always been a key partner for us because of their customer service. Our CSR is always responsive. Sometimes we have issues with addresses, but even that has been an easy process for us. It makes our lives simpler and makes us look better with our customers.

Evan Gottschalk

President and Chief Operating Officer at First Federal Savings Bank

Mandy Gienger Retail Banking Manager at Bravera Bank

Beth Dunlap Vice President of Operations at My Pensacola Credit Union

Kevin Butler

Executive Vice President at American Nation Bank

WHAT OUR CUSTOMERS SAY

“ “

In my over 30 years in the financial industry, I’ve never met a check provider I liked until converting to Main Street. Thehighlevelofservice,quality productsandeaseofdoingbusiness with Main Street is unmatched.

Evan

Mandy

Beth

Kevin Butler

“

WHAT OUR CUSTOMERS SAY

“Every town in America has a Main Street as the center of commerce and activity within the community where banks have been a traditional pillar. Main Street Inc. produces the varietyofproductsandservicesour customers need when it comes to check writing.

Main Street Inc. also representsatraditionalvaluesystem

which FNB Wauchula epitomize including integrity,relationship and customer focus . The Main Street name and logo convey what we represent — common people sharing common values to provide uncommon service for the greater good of the community we serve.”

“

• Over 60 styles available in both singles and duplicates

• Single check option includes 90 checks and 18 deposit tickets

• Duplicate check option includes 90 checks and 15 deposit tickets

150 checks

• 150 checks and 30 deposit tickets in singles only

• 14 styles available

• This package is used for club account plans that are expensed by the financial institution

• 14 styles available in single and duplicate checks

• Single check option includes 30 checks and 8 deposit tickets

• Duplicate check option includes 36 checks and 8 deposit tickets

• This package is best suited for student accounts and low volume check writers.

Popular Business Products

3-Per-Page Voucher Checks, Computer Checks and Long List Deposit Tickets

• Competitive Pricing Philosophy

• Flexible Upcharge

• No Soliciting to Business

Account Holders

3-Per-Page Business Checks Computer

Voucher Options

These are perfect for small businesses!

Business Bundles

Your account holders will save money with our convenient, budget

friendly business bundles. Everything arrives in one package.

Business Bundle

• 300 3-per-page (single or duplicate) checks

• 200 long list deposit tickets or 60 3-per-page deposit tickets

• Endorsement stamp or Address stamp

Vinyl 7 ring binder and bill organizer

Computer Business Bundle

Computer Business Bundle

250 computer checks

200 long list deposit tickets or 100 computer deposit tickets

Endorsement stamp or Address stamp

250 window envelopes

BENEFITS Partnership

Every Main Street Client receives a DEDICATED ACCOUNT MANAGER to ensure program goals are achieved while service and quality standards remain the highest in the industry. In addition to being available for client calls, the Account Manager conducts routine Partnership Reviews to improve the performance of your check program.

Partnership Benefits

Partnership Review Agenda

PERFORMANCE

• Review and analyze Income Report and other operational reports

• Evaluate performance of various account types and financial institution’s offerings

• Review recommendations for program modifications

EXPERIENCE

• Assess timeliness of unit delivery

• Review Customer Service responsiveness, reliability and relationship

• Discuss product quality upgrades

GOALS

• Branch opening/closure

• New product offerings

• Changes in contacts or program management responsibilities

Transparent Reporting

The Main Street Order Entry system makes getting information about your checking program a clear and simple process. All approved employees will have access to the following reports:

• Retail Pricing Reports

• Order Summary Report

• Account Order History

In addition to the above reports, Management will have access to the following information:

• Invoice Reports

• Detail Management Report

• Employee Orders Report

• Waived Orders Report

• Discount Reasons Report

Transparent Reporting

• Year-over-Year program performance

• Branch comparisons

• Reorders and new accounts

• Revenue and volume views

• Specific product and Account Plan views

• Other program measurements

Account Managers Make A Difference

SITUATION

Through research, our Account Manager identified that Free Senior Checking, First Order Free for new accounts and minimal upcharges were contributing factors to the financial institution losing money on their check program.

Main Street Account Manager Recommendations

Four Simple Solutions

1. Limit Senior Checks to 2 boxes per 12 months

2. Adjust the First Order Free option to our Basic Product to reduce cost and influence faster reorder timing

3. Increase upcharges for all other personal and business products to offset cost

4. Add our Discount Reasons Report to monitor waived orders and reduce expense

All-in-One Marketing Platform

MARKETING AUTOMATION

Target account holders with relevant and personalized offers through trigger events from your core systems automatically

a Onboarding a Cross-Selling a Retention a Remarketing a Acquisition

MULTI-CHANNEL COMMUNICATIONS

Engage your prospects and account holders seamlessly across multiple channels

a Emails a Letters a Postcards a Surveys a Phone Calls

ACCOUNT HOLDER INSIGHTS

Access data and dashboards updated daily from your core and 3rd party sources to improve the effectiveness of your sales and marketing

a Actionable Reports a True Conversion Tracking a CRM a Lifestyle Segmentation

Proven Return on Investment

Loan Growth

A $412 million-dollar financial institution generated $8.4 million dollars in new loans with a 4-touch targeted email campaign using Core iQ. Campaign success resulted from sending 58,325 emails to an audience segment of nearly 15,000 account holders.

Deposit Growth

A $196.3 million-dollar financial institution was able to generate $5.78 million dollars in new deposits by creating a single-instance targeted campaign.

Transition Process

Transitioning to Main Street is an easy 4-step process that averages less than 2 hours of set-up time.

Introduction

1 STEP # Set-up Call

3 STEP #

2 STEP # Program set-up

4 STEP #

1

Introduction

Meeting with your Sales Executive and dedicated Account Manager

Transition Process

Review Program goals –

Expense reduction, value vs. profit desires, simplicity

Evaluate retail pricing strategy and market comparisons

2 Call with your Account Manager and Project Specialist

Set-up call Branch and contact confirmations

Account Plan Review- First Order Free, Free Checks, Coupon Books, Savings Products, etc.

3

Program set-up

Custom Program Set-Up

4

Training

Tailored Order Entry Training

MICR sample testing and Starter Kit Setup

Custom Check Design and Approval

Live webinars led by Project Specialist

Training scheduled as often as required to meet your team’s needs

“ This has beentheeasiestimplementationofalltime

and the Main Street team is everything they said they would be!

The service from everyone at Main Street is outstanding.

MyonlyregretisNuMarknotswitching to Main Street sooner. “

Jessica Mellen

Vice President of Operations at NuMark Credit Union

Next Steps

• Competitive Breakeven Analysis

• Expense/Revenue Analysis

• Unit Volume by Product Line