KPI improved Core customer needs
We are managing the stores and line feed activities for a multinational Auto OEM. Account details
KPIs
Feb 2014 onwards Managing in-plant stores and line feeding activity with required VAS
▪ Absenteeism
Key value proposition
▪ Internal transport
Lean organization structure with strong operating team to deliver Continuous productivity improvements demonstrated 100% inventory ownership and stock accuracy MLL owned MHE Flexibility in resources deployment Implemented 5S standards
▪ Line downtime ▪ Inventory accuracy
Before (2012-13) After (2014-15) Reduced by 50%
0.05mins/car
0.001
99.0%
99.99%
6/month
0.2/month
100%
100%
damage
▪ VAS (repacking) on-time
▪ Vehicle TAT (in-bound) 60 mins ▪ On-time JIT call
45 mins
99%
100%
▪ Overall 5S
N/A
87.5%
▪ Containers
12
12
performance
unloaded/day
Key achievements
▪ Kaizen/quarter
N/A
55
Cleared customer audit ISO certification Achieved ‘0 downtime’ on first day 99.999% inventory accuracy
▪ RCM fulfillment
100%
100%
NA
93%
2.00%
0.03%
▪ Fulfillment of process audits
▪ HUs not found
“I wont forget the day when the transition of 650 people from our previous LSP to Mahindra Logistics took place without a single second of downtime!” HOD, Operative Logistics, India
“Mahindra Logistics has set some benchmarks for other organizations of our global group like their inventory targets. Their receiving activity is one of the best and has been approved by our global auditor as well.” Plant Operations Manager
1