KPI improved Core customer needs
MLL has successfully delivered customer expectations at a large pharmaceutical & FMCG MNC. Account details June 2010 onwards Took over depot operations from customer; started redistribution centre operations Currently managing 4 WHs for customer
KPIs
Key achievements
4 star rating in Global quality audit – highest rating for customer warehouse
After (2012-14)
▪
OTIF
92-93%
98-99%
▪
Inventory accuracy
80-85%
99%
▪
Order processing accuracy
95%
99%
▪
Demurrage/ shortage
1%
0.2%
▪
Detention of Trucks
5-6%
1%
▪
CSD fill rate
95-96%
99%
Key value proposition
100% inventory accuracy Trained manpower delivering consistently high OTIF (98-99%) VAS: Green Project (damaged stock accounting and disposal), Pack Centre (Bundling for Modern Trade)
Before (2010-11)
▪ ▪
External audit compliance
93%
Containers loaded/hour
95%
“Great staff & a really nice warehouse. Was impressed with the staff awareness about loading docks!! Very nice warehouse” Director Freight & Distribution Procurement (USA)
99% “Best I have seen in India” 96%
National Distribution Procurement
1