DCA Insider - July 2022 by Kelly Stillman

ISSUE 9

Amplifying our success through innovation and technology

dentalcarealliance.com

JULY 2022

Our Mission

Our Vision

To advance the practice of dentistry by partnering with and supporting dental professionals to create a lifetime of healthy smiles

To be the trusted partner of choice for the i ndustry’s best dental professionals

Our Values

Unleash Potential

Serve First

Move Forward

We make our allied practices and team members better by allowing them to focus on, and develop their strengths. We help to unlock growth in people and practices that wouldn’t be possible alone.

We always look out for our customers, because when we do, the rest takes care of itself. Our customers can be our allied practices, other team members, or the patient. No matter the customer, they are always our first thought.

We look for ways to grow with our partners. Our continuous drive to try new things and to learn from them enables us to improve and innovate.

Improve Lives

Lead Together

Expect Excellence

We inspire and improve the lives of each other and those in the communities that we serve. Our allied practices and support center are committed to making a difference.

We celebrate the differences that make our team members and allied practices unique. We learn from the best of each other and grow stronger together.

We are not average and we will not settle for average. We take pride in everything we do because everything we do supports our customers.

The Vital Few

Improve the operational support of our dental professionals allowing them to optimize their capabilities to provide high quality and state-of-the-art dental healthcare

Reach more families in need of quality dental healthcare

Create lasting value and expand our geographic footprint in new and existing markets through the affiliation of dynamic, growth-oriented practices

Improve communication at all levels of the company, promulgating our culture of service, quality and success

DCA INSIDER / JULY 2022 3

CONTENTS

ISSUE 9

FEATURES July 2022

Message from the CEO The Age of the Unprecedented

President’s Message: An Exceptional Team Making a True and Lasting Difference

Clinical Update Investment in Innovation and Next-Level Support

JERRY RHODE S

DR . DON G ALLO

JEFF KOZIEL

Putting the Practice First Investing in Our People with Practice First Coaches

Business Development Welcoming New Allies to the DCA Family

The Industry’s Best Team The Future of The Future of Talent Acquisition & The Art of Recruitment

DAVE PEGG

ERIK A WILLIAMS K AREN RILE Y DEB PACK ARD

48 Training Elevated to Talent Development Unleashing Potential and Structuring Growth to Meet the Evolving Needs of DCA Team Members MARIE - LINE RIG AUD

68 Milestone Service Anniversaries in 2022 Decades of delivering exceptional patient care.

Dr. Courtney Botica, Ally since 2016, using a Primescan chairside at Forever Family Dental in New Lenox, Illinois.

CONTENTS

Departments: July 2022

Information Technology

Building a Stronger, More Secure Dental Care Alliance

Procurement

Clinical

Keeping the Links in the Supply Chain Together

DCA Partners with Overjet to Support Allied Practices 14 15 15 16 17 19 20

The Industry’s Best Clinical Leadership Team Honoring the Remarkable Life and Career of Dr. Marvin Becker We Are Proud of Our Valued Partners Elevating Hygiene Excellence with Technology & Focused Support DCA’s World-Class Dental Hygiene Care Workshop Dental Assistants Go Further at Dental Care Alliance Supporting Our Teams that Support the Success of Each Office 21 The 1st Ladies of Dentistry

Analytics

Extending the Reach of Analytics with Personalized Doctor Reports

Revenue Cycle

Improving the Patient Experience and Putting the Practice First with Automation & Optimization of Payment

Talent Acquisition 45 Bring Us The Best

Human Resources

As You Take Care of Patients, Let DCA’s Benefit Programs Take Care of You!

Marketing

Marketing Department Changes to Better Serve Our Customers… You! 25 Empowering Practices to Enhance Community Engagement Social Media Content and Advertising Now Managed In-House

Operations 60 A Support Center Working for You 63 Support Center Directory

Business Development 33 Welcome Newest Allies 35 Affiliation Referral Bonus

Facilities & Real Estate

Continued Growth and Investing in the Success of Our New Allies 37 Facilities, Real Estate, and Construction News 65 DCA Supported Practices

Text HR Stay connected with the Human Resources Department with TEXTHR. Get the latest company updates and important benefit information, conveniently sent via text to view when it’s convenient for you. For any questions, email dcabenefits@ dentalcarealliance.com.

DCA INSIDER / JULY 2022

Our allies say it best Visit dentalcarealliance.com and meet some of your allies. Our website features DCA employees, doctors, and partners telling their stories of success. See and hear their DCA stories firsthand.

Connect with @dentalcarealliance @dentalcarealliance @dentalcarealliance @dcacareers @dentalcarealliance Dental Care Alliance

Flip through this edtion of the DCA Insider or catch-up on previous issues on issuu.com Dr. Courtney Botica, Dr. Mario Ramos and Dr. Jorge Vargas.

Legal & Compliance 50 COVID-19: Boosters and Staying Up To Date with Your Vaccines 51 Influenza: Staying Up To Date With Your Influenza Vaccine Risk Management and Patient Safety Resources

Community & Culture

Making DEI a Priority at DCA 53 54 56 62

Who We Are Celebrating Our Uniqueness The Power of Recognition Shop & Give Back | DCA Smile Shop Have you put Ally Day into action? Learn more about DCA’s Inclusive Floating Holiday: Ally Day! (Page 55)

MESSAGE FROM THE CEO

Age of the

Unprecedented

DCA INSIDER / JULY 2022

“

Despite the times we are in and the challenges we face, I have tremendous confidence in this company and its very talented team members to successfully face any of the unanticipated, unprecedented events in front of us.

I MUST ADMIT that I have made several changes to the theme of this message over the last few weeks. Initially, I wanted to discuss the changing role of technology and the, hopeful end of the COVID epidemic. Then my theme was a focus on the significant issues that we as an organization were dealing with because of inflation, labor scarcity, wage increases, and other very tough issues. The last version of this was a focus on the coming economic crisis—the looming recession. In this, my final version and message to you, I have given each of these things a great deal of thought and it is now a message on the themes intrinsic in all the potential issues we faced and are facing. What I draw from the times we live in is that we live in the age of the unprecedented. I have often thought about the expression I once read called the “extremely likelihood of unlikely events”. I can recite this as a topic of what to call the last two years. We dealt with COVID, this was the unprecedented pandemic of our lives and the century. The company did an outstanding job of recovery and managing through this unprecedented event. Our success as a company in dealing with COVID was remarkable and unprecedented. We encountered late last year the new COVID variant Omicron, and we experienced an unprecedented level of employee infections, albeit a short but very dramatic event. As we recovered from Omicron, we began to see the very serious impact of a labor shortage. This was a very complex issue fueled by efforts to support the economy and the financial well-being of families and individuals. But like many things in life, our efforts to support everyone had an enormous unintended consequence of limiting folks’ willingness to reenter the job market, this too was another unprecedented effect. Compounding this labor shortage was an unprecedented level of demand for goods, that was

pent up demand through the COVID shut down. People relished the ability to shop, travel, and take off the mask. As we opened the early months of 2022, the world entered a new and unprecedented era; a new Cold War with Russia a result of their aggression and invasion of Ukraine. This was an almost unimaginable event. As I lived through the Cold War in the 60s and 70s, an energy crisis of the 70s, and dissolution of the Soviet Union, it seemed strangely familiar and frightening that our new enemy was our old enemy. This war and its impact have created several unprecedented results—fuel costs at record levels, rumors and predictions of a looming level of economic uncertainty, and the treat of a recession. I suspect whatever generates out of the multiple levels of these unprecedented events will be just that - unprecedented. Despite the times we are in and the challenges we face, I have tremendous confidence in this company and its very talented team members to successfully face any of the unanticipated, unprecedented events in front of us. We have as an organization been through some extraordinary times over the past two years, and we will plan and react using the mission, vision, and values, the Vital Few and the talents of the company to navigate the uncharted in front of us.

Jerry Rhodes Chief Executive Officer Ally Since 2017

DCA INSIDER / JULY 2022

of listening, working together, and regularly assessing how you are doing as a team member. And it is why we are committed to regularly asking for your feedback. This survey was our first true pulse survey and gave us direct, anonymous feedback on what you feel is going great, and some areas where we might be able to improve.

An Exceptional Team, Making a True and Lasting Difference

While the results remain strong in 2022, we didn’t see a significant improvement in overall engagement. We did meet our goals for both response rate, which is itself a leading measure of engagement, and overall engagement. We continue to be encouraged by your willingness to share honest and open feedback with us. As you’ll see in the info-graphic on the right, 70% shared your voices, including 78 offices and 7 Support Center departments who achieved a 100% participation rate. As a team, we achieved an engagement score of 4.13 on a scale of 1 to 5, with 5 being the highest rating. This is a very strong score and is in line with our results from 2021 (4.14). From a geographic perspective, the results are consistent. The highest engagement scores came from our allies in Florida, while the other divisions were slightly lower, but not far behind.

AT DENTAL CARE ALLIANCE, we are an exceptional team, making a true and lasting difference in the lives of others. We take tremendous pride in the diverse and talented people who make up the practices that we support and that distinguishes DCA as the trusted, industry-leading DSO that we are and have been for the last 31 years. While we recognize that all individuals and practices are different – at DCA we embrace diversity and know what’s makes us stronger. We champion uniqueness, as demonstrated by the more than 120 brands that comprise our alliance. It is an honor and a pleasure to partner with the best providers and dental professionals across the communities that we serve. Earlier this year, we asked you to share your voice in our 2022 Engagement Pulse Survey. At DCA, we strive to be the partner of choice for you. We understand the importance

The survey showed that you truly take pride in what you do and where you work – top rated questions were ‘likelihood to recommend to family and friends who need care’, and ‘pride to tell others I work for this company’. This is a wonderful testament to people and culture at DCA and in our supported practices. Engagement begins with every one of us, and it is clear to see that it means a lot to you. Top opportunities from the 2021 survey (‘opportunities for career development’ and ‘having the tools and training to excel’) both achieved slight improvements in satisfaction in this pulse survey. Clearly this improvement is vital to our allies and will we continue to work to help you grow and advance our offerings in these areas. More specifically, we have invested significantly in support and resources for our talent development and acquisition teams. The teams have welcomed several new members to the support teams, who you will meet later in the Insider. We have also launched our first two neighborhoods on smile!, DCA’s virtual community, for dental assistants and PSRs & treatment coordinators. The community continues to grow, and each neighborhood will be focused to provide you the tools, resources, and training that are most important to every individual in the DCA family. We also continue to develop more robust development and networking opportunities to help you grow as an

Jeff Koziel President Ally Since 2020

individual and to learn from your colleagues. Our office managers meet monthly, by division, to discuss the latest news and other pertinent information for the success of

our practices. Our Affiliations Integration team in partnership with the DCA Career Academy has also recently launched the OM Leadership Summit to welcome and prepare our newest office managers to the team. In July, the Support Center held our first Listening Session to hear direct feedback from the operators across our organization. A listening session is similar to a focus group and is a type of facilitated discussion with a group of people, aimed at collecting information about their experience. Participants in a listening session are asked to talk about what they know,

2022 RESULTS:

think, and sometimes answer specific questions about a topic. Our allied practices and the team members within them are our customers. Timely communication, follow-up, and closing the loop on requests for assistance are central to keeping our promise of providing the industry’s best dental office support. We are committed as a team to improving our support and will use this important touchpoint with our Support Center departments to deliver on our promise to do so.

The future is bright here at DCA, and we look forward to the next chapter. We have been fortunate to welcome several new allies to the DCA family

78 offices and 7 support departments achieved 100% participation! Opportunities

already in the first half of 2022 in Florida, Maryland, New Jersey, New York, Pennsylvania, and Texas.

4.0

Old Bridge Dental, NJ The Office of Dr. Mark Greenstein, MD

4.0

Helfner Family Dental, NY Burleson Family Dentistry, TX Nevid Dental, NY Bryn Mawr Dental Associates, PA Towncare Dental of Lauderhill, FL Welcome, allies. We are an outstanding, agile team and I know that we will meet this, as we do with every new opportunity, together and with

Please save the date and look forward to our next annual engagement survey, which will be held September 26 – October 7, 2022.

a shared goal to improve the practices that

The survey will be delivered anonymously through smile! and will again ask

we support.

for your feedback in each of these areas to see how we have improved and

Here’s to the next chapter at DCA.

where we still have room to grow.

DCA INSIDER / JULY 2022

Industry Update While the COVID-19 pandemic has largely faded from everyday front-page news, the dental industry continues to grapple with the ongoing pandemic and its related impacts.

30% Increase

in doctor new hires YOY across allied practices

DCA ALLIED PRACTICES are not

The industry also cites not enough

immune to these external factors,

patients making appointments as a

recognize that some practices are still

however we have proven an ability to

reason schedules aren’t full. However,

in need of more providers or staff. So if

adapt and continue to be successful

at DCA our allied practices continue

the anyone in the practice is aware of

throughout.

to see elevated levels of calls and the

others that can fill open roles, we will

number of new appointments made

gladly pay a referral bonus – more on

practices are the same facing the rest

throughout 2022 is up 5%. Our practices

that later in the Insider (see page 35).

of the industry. For instance, according

have proved resilient and a place

to the ADA, the largest factor causing

patients want to visit for dental care.

challenges, but the combination of

patient schedules to not be 100% full

Lastly, the industry notes staffing

strength from our allied practices

Some of the issues facing our allied

more doctors than last year. We

We will continue to deal with

right now is patient cancellations, with

difficulties as a top reason schedules

and the Support Center behind them,

82% of surveyed dental practices citing

are not full. DCA is committed to

I’m confident we can overcome any

that as a top reason. Other reasons

helping our allied practices fill open

challenge that comes our way to

include lower patient demand, staffing

positions and has invested heavily

continue to lead the industry. Thanks

shortages, and safety protocols.

in the recruiting team to help fill

for everything you do to make our

vacancies. In fact, across all allied

allied practices a preferred destination

practices, we have hired over 30%

for dental care!

At DCA, we have faced some of these same challenges but have proven resilient time and again. Patient cancellations are elevated. However, our schedules remained 91% full in June (in-line with prior years). We have been able to do this through active management of schedules and re-filling cancelled slots with new appointments.

Factors Preventing Dental Schedules from reaching 100% (Source: ADA Health Policy Institute)

James Nick Chief Revenue Officer Ally Since 2018

The latest DCA News

Visit the DCA website for everything you need to know on happenings within Dental Care Alliance and the industry.

DCA INSIDER / JULY 2022

DCA Partners with Overjet to Support Allied Practices ARTIFICIAL INTELLIGENCE. Machine

and patients. In our initial pilot with

Learning. We’ve all heard the terms,

10 offices, we found that immediate

though invokes different images and

benefits in 2 main areas: (1) the real-

thoughts for each person. Some may

time analysis of radiographs in-office

think back to sci-fi movies from the

helped with immediate detection of

past, while others think of self-driving

disease and in communication with

cars. To help level set on artificial

patients; and (2) the review of the

intelligence (AI), the diagram below

full patient roster X-rays helped to

helps to explain different aspects of

call out areas of concern for every

Artificial Intelligence. Essentially, AI is

patient on the schedule to help with

a computer program that can “learn”

planning for each day.

from exposure to large amounts of

The initial pilot was so successful and

data. Typically AI is focused on a specific

received so much positive feedback

task (like image recognition) and in this

from our offices that we have been

case, can detect very fine differences

focused on further expansion of the

between images with great precision.

Overjet system to additional offices, and

When it comes to dentistry, AI can

another 30 offices were trained in June.

also take various forms, but the one

We believe the opportunity to support

DCA has been helping to lead the way

our allied providers in discussions

on is AI for radiographs. DCA recently

with their patients is immense. As we

partnered with Overjet, a leading Dental

work to further roll-out to our allied

AI company, to deploy AI in some of our

practices in the near future, we hope

allied practices. The Overjet software,

you will find this beneficial and help to

in conjunction with providers in the

continue to position DCA as the Partner

dental practice, really can improve

of Choice for the industry’s best dental

the experience for both providers

professionals!

Artificial Intelligence, Machine Learning, Deep Learning

From Top: Figure 1 Overjet-annotated radiograph Figure 2. Daily patient schedule with Overjet-annotated areas to review.

Artificial Intelligence

Machine Learning

Deep Learning

A program that can sense, reason, act and adapt

Algorithms whose performance improves as they are exposed to more data

Subset of machine learning in which multi-layered neural network learns from vast amounts of data

The initial Overjet pilot was so successful and received so much positive feedback from our offices that we have been focused on further expansion of the Overjet system to additional offices, and another 30 offices were trained in June.

Image Credit: Overjet E-book 7 Ways AI Can Help DSO’s Growth

DCA INSIDER / JULY 2022

DENTAL CARE ALLIANCE has made significant investments in cutting edge technologies that will improve clinical outcomes and the patient experience, including artificial intelligence, intra oral scanners, CBCT units, and Guided Biofilm Therapy incorporating use of airflow and piezo technologies through use of machine from EMS. We have piloted artificial intelligence using Overjet in ten locations with great success. Overjet received FDA approval over a year ago for its AI Technology and in late May for its cavity detection and bone loss. The technology annotates radiographs to measure bone loss, areas of possible decay, and discrepancies in density of bone. This technology shows promise in case presentation and patient education CLINICAL UPDATE

Investment in Innovation and Next-Level Support

in addition to help mentor new doctors. Drs. Khin Phillips and Chad Pancholi have also incorporated the technology to help with chart audits. Based on the outcome of the initial pilot we are rolling it out to 34 more locations. In combination with our commitment to purchase 300 PrimeScan Scanners over the next three years, we are launching our first collaboration with Vitality Dental Lab in the northeast. Vitality Dental Lab has agreed to serve as a manufacturer of fixed restorations exclusively for Dental Care Alliance.

The clinical focus for 2022 has been on technology and providing improved support for our providers and offices.

We will be able decrease cost, increase quality by providing our own materials, and reduce turnaround times. Based on the success of this pilot over the third and fourth quarter, we will look to launch this company wide. We continue to promote our “hands on” implant courses with both Dentsply Sirona and BioHorizons. We had our first Dentsply Sirona course in Q1; and you can look forward to an advanced implant course from BioHorizons in August, as well as an intro course in September. It is an exciting time to be a provider at Dental Care Alliance, and it continues to be my privilege to support all our providers. I sincerely

Dr. Don Gallo Chief Clinical Officer Ally Since 2011

look forward to the continued growth of our great organization and the next chapter of success.

Due to Primescan’s ability to scan at an incredible data density, it delivers complete 3D structures of everything in its field of view – right from the very first scan.

Guided by patient-centric AI, Overjet’s FDA-cleared (Dental Assist) platform detects Profile photo of Mina Ghorbanifarajz and potential pathologies in radiographs, which is performed automatically, instantly, and accurately to guide providers to arrive at precise and accurate diagnostic decisions.

The AIRFLOW® unit from EMS is a game-changer, allowing you to perform Guided Biofilm Therapy under optimum conditions.

DCA INSIDER / JULY 2022

The Industry’s Best Clinical Leadership Team DCA is proud to be led by experienced providers who are driven by a shared commitment to ensure dentistry is practiced with honesty, integrity, and compassion while ensuring superior standards of care.

Dr. Sarah Balaster Adult Specialty Ally Since 2017

Dr. Edan Blumenthal Pennsylvania Ally Since 1988

Dr. Mitchel Blumenthal Pennsylvania Ally Since 1986

Dr. Alex Cardounel Southeast Florida Ally Since 2013

Dr. Jason Cooper Indiana Ally Since 2012

Dr. Dennis Corona West Florida Ally Since 2005

Dr. Matthew Freedman Main Street, Florida Ally Since 2008

Dr. Robert Friedman New York Ally Since 2004

Dr. Steven Goldstein New Jersey Ally Since 2005

Dr. Matt Haluch Connecticut & Massachusetts Ally Since 2014

Dr. Todd Jorgenson Arizona Ally Since 2003

Dr. Michael Kesner Texas Ally Since 2004

Dr. Bryan Laskin Minnesota Ally Since 2018

Dr. Barry Lyon Main Street, Maryland Ally Since 2007

Dr. Michele Mattioli Virginia Ally Since 1992

Trey Mueller Central Florida Ally Since 2016

Dr. Stephen Price Virginia Ally Since 1973

Dr. Scott Schoen Arkansas Ally Since 1993

Dr. Erin Shanahan Illinois Ally Since 1992

Dr. Jorge Vargas Main Street, Florida Ally Since 2006

Dr. Gene Witkin Georgia Ally Since 2000

Dr. Lorne Yasbin Maryland Ally Since 2002

Honoring the Remarkable Life and Career of Dr. Marvin Becker

We Are Proud of Our Valued Partners Arkansas

Georgia

Pennsylvania

Michael Ashcraft, D.D.S., M.S. Scott A. Schoen, D.D.S.,

Arun Nayyar, D.M.D. Brett D. Gluck, D.M.D. Eugene Witkin, D.D.S. Jorge Paladines, D.M.D. Joshua B. Levenson, D.M.D. Martha Virginia Kirkland, D.M.D. Patrick B. Toms, D.M.D. Pedro J. Perez, Jr., D.M.D. Winston Lee, D.D.S.

Andrew S. In, D.D.S. Edan Blumenthal, D.M.D. Jordan Blumenthal, D.M.D. Jung Won Seo, D.M.D. Mitchel Blumenthal, D.M.D. Paul K. Bookman, D.M.D

Arizona Brandon G. Goates, D.M.D. Nolan E. Cordon, D.M.D., M.S. Todd Jorgenson, D.M.D.

Colorado Ben Bailey, D.M.D. Eric Ringer, D.D.S. Kevin Andrus, D.D.S., M.S. Matthew K. Steuer, D.M.D. Nathan Ringer, D.M.D. Scott Horsley, D.D.S., M.S. It is with heavy hearts that Dental Care Alliance shares news of the recent passing of Dr. Marvin Becker. After building a successful pediatric dental practice, Dr. Becker joined DCA in 2000, as a Dental Director. He was an integral part of the success of the Maryland and Northern Virginia regions for over 20 years. With 35 years of experience as a pediatric dentist and 20 years of experience teaching at Georgetown University School of Dentistry and the Children’s Hospital Residency Program, Dr. Becker demonstrated a true passion for dentistry, and wanted to share that knowledge and passion with future dental assistants. He launched the very first Dental Assistant Training Schools (DATS) location in 2002. Subsequently, DATS has grown to eight schools across Maryland and Virginia; and now also provides dental assisting training and faculty for Harford Community College, and College of Southern Maryland. “Dr. Becker was a competent, capable, and compassionate leader who everyone enjoyed working with,” shared Mitch Olan, Executive Advisor and DCA Board Member. “He gave 120% of himself and was the consummate team player. Above all Marv was a committed family man with an adoring wife, children, and grandchildren. He will be greatly missed.” He was the beloved husband of Rachel Becker, devoted father of Ira (Emily) Becker and Scott (Sharon) Becker, loving grandfather of Jonathan, Madelyn, Sander and Sorrel, and dear brother of Rozzie (the late Mark) Brilliant. Memorial contributions may be made to Congregation Har Shalom or to Montgomery Hospice-Casey House. Please join Dental Care Alliance in honoring the career of Dr. Becker and his many contributions to all those who were fortunate to meet, work with, and learn from him. He leaves legacy that will live on and give back for decades to come.

Illinois Courtney Botica, D.M.D.

Indiana Shawn R. Long, D.D.S.

Connecticut

Maryland

Mark Samuels, D.M.D. Ronnie A. Guidice, D.D.S.

Gregory Romano, D.M.D. Jennifer Virmani, D.D.S. Mark Greenstein, D.M.D. Mohit Virmani, D.D.S.

Florida Alexandre L. Ribeiro, D.D.S. Ana Maria Gallego, D.D.S. Briggitte a. Martin, D.D.S. Carolina Akerman, D.M.D. Christopher Petrotto, D.D.S. Cynthia Brush, D.M.D. Daniel James Gesek, Jr., D.M.D. David M. Feinerman, D.M.D., M.D. David Lee, D.D.S. Dennis A. Corona, D.D.S. Eliza Suarez, D.D.S. P.A. Erika P. Tugendhat, D.D.S. Gordon B. Chiu, D.D.S. Helena J. Krajewski, D.D.S. Jason Bivens, D.D.S. Jeff Weiss, D.M.D. John Bibb, D.D.S. John I. Carter, D.M.D. Jorge Vargas, D.M.D. Justin C. Craighead, D.M.D., M.S. Maria Valdes-Domingoes, D.M.D. Matthew Freedman, D.M.D. Melissa Colon, D.M.D. Michael Derakhshan, D.M.D. Michael Domingoes, D.M.D. Michelle Smitley, D.M.D. Nestor Guzman, D.M.D. Paul Feldon, D.M.D. Robert S. Schaedel, D.M.D., M.D. Rodolfo Tejada, D.D.S. Sara Potter, D.M.D. Scott W. Imray, D.M.D. Stephen J. Walding III, D.M.D. Thomas Hussey, D.D.S. Thomas Purcell, D.M.D. Thuy Nguyen, D.M.D. Vivian E. Diaz, D.M.D. William A. Mueller III, D.M.D. Zulima Munoz, D.D.S.

Massachusetts Matthew Haluch, D.D.S. Santhosh Veeranna, D.M.D. Supreeth Veeranna, D.M.D.

Michigan Kevin Grimm, D.D.S. Omar Wajeeh, D.D.S. Randall Shaw, D.D.S.

Minnesota Bryan N. Laskin, D.D.S. Cynthia Peron, D.D.S. Ketan Patel, D.D.S.

New Jersey Anthony Caramico, D.M.D. Arthur Thurm, D.M.D. Carmine C. Russo, D.M.D., M.S. Craig Abramowitz , D.D.S. David Paltac, D.D.S. Lan Vu, D.D.S. Mario E. Ramos, D.M.D. Manaf Saker, D.M.D. Robert Griggs, D.M.D. Steven Goldstein, D.D.S. Suresh Ramaswamy, D.D.S.

New York Alan Farber, D.D.S. David S. Ritholtz, D.D.S. Edward I. Jutkowitz, D.M.D. Neil Kesselman, D.D.S. Richard Marcus, D.D.S. Richard Rausch, D.D.S. Robert Friedman, D.D.S. Steven I. Cooper, D.M.D. Steven D. Ritholtz, D.D.S.

.Texas Amy Jackson, D.D.S. Bradley Brunchmiller, D.D.S. Brian J. Peters, D.D.S. Michael Colangelo, D.D.S. Cristi Fletcher, D.D.S. Jennifer Tomblyn, D.D.S. Michael L. Kesner, D.D.S. Sheila Birth, D.D.S.

Virginia April Kern, D.M.D. Brad M. Freedman, D.M.D. Bruce Taheri, D.D.S. D. Gordon Rye, D.D.S. David Konikoff, D.D.S. Duke H. Kim, D.D.S. Edward Delgado, D.D.S. Henry Herrmann, D.M.D. John Han, D.D.S. John Schehl, D.D.S. Joseph Desio, D.D.S. Marni V. Husson, D.D.S. Mary C. Dvorak, D.D.S. Michael Kuzmik, D.D.S. Michael Polifko, D.D.S. Neal A. Klar, D.D.S. Patrick B. Holmes, D.D.S. Riaz Rayek, D.D.S. Saeid Zeiaei-Nafchi, D.D.S. Scott B. Dudley, D.M.D. Silvija Valleru, D.D.S. Stephen A. Price, D.D.S.

West Virginia J. Scott Eckels, D.D.S.

Wisconsin Bernard Bolka, IV Brandon Kusik, D.D.S. Casey Floros, D.D.S. Chelsea Vraney, D.D.S. Louie A. Lange, III Michael Messer, D.D.S. Nicholas Mattila, D.D.S. Nick Sabel, D.D.S. Sami Martini, D.D.S. William C. Mauthe, III, D.D.S.

DCA INSIDER / JULY 2022

professional potential at DCA! ChiChi Ogene, RDH, Ally since 2004 with patient at the Imagix Dental office in Alpharetta, Georiga.

We are extremely pleased to see increased adoption of our Revised Periodontal Protocol that focuses on the new guidelines provided by the AAP/ADA. Our focus for the future is to adapt to this knowledge of Oral/Systemic Health Link, which is continuing to evolve in overall dental practices. We want to approach each patient in a holistic way so that overall wellness is our primary goal. DCA empowers our hygienists to advocate for these proven strategies through educational training for our hygienists, supporting their continued development as effective communicators. At DCA we continue to “sharpen our saw” through our World Class Dental Hygiene

Elevating Hygiene Excellence with Technology and Focused Support

Care Workshop. We are proud to continue to teach this comprehensive approach to patient care through development of the hygienists that we are so fortunate to support. DCA will be conducting these programs both live and remotely with our current and future affiliations. This program

ON BEHALF of the Hygiene team and coaches, I am excited for the next chapter

are the only leading support organization

of success at DCA as we continue to grow

to offer such a deep and long-enduring

hygiene, and the entire organization. We

onboarding and leadership development

remain commited to innovate and align our

program for hygienists at all levels. The

Hygiene department at DCA to better grow

Hygiene Specialty of DCA continues to

and treat the patients that we serve each day.

achieve impressive and sustainable results

The Hygiene team is the cornerstone of

and to thrive to grow year in and year out.

every general dental visit and practice, and

A new Hygiene Neighborhood is nearing

we are all enormously proud of the sustained

completion on smile!, DCA’s virtual

growth throughout the years. It is now time

community, so that all hygienists can connect,

to broaden our horizons and continue to bring

find resources that are important to us, and

in all the resources that allow use to reach our

come together to learn and grow stronger.

full potential as providers!

We are continuously adding novel resources

One of our goals is to stay abreast of the

courses on the DCA Career Academy, our

hygiene. We are proud of the early efforts to

learning management system. In closing, I would like to take this

Guided Biofilm Therapy (GBT) technology

opportunity to congratulate and thank

across DCA! There are extremely positive

our wonderful team of Dental Hygiene

reviews from both patients and hygienists

Heroes across all DCA! Your dedication and

when using this innovative, ergonomic

commitment excellence to patient care is

technology in hygiene visits.

truly exceptional. I appreciate all that you

Our wonderful expert coaches continue

Vice President, Hygiene Ally Since 1997

to that page along with new training

latest in clinical and technology innovations in implement and excited to continue to deploy

Glory Grossbard

sets DCA apart in the DSO space, as we

do and am here, along with the entire DCA

to build trusting and strong relationships

leadership team, to support any needs you

with our new and current hygienists at DCA.

may have to excel. My sincerest gratitude

Their main goal is to retain our unique talent

to you, our coaches, and the entire

through much clinical and any support

team that helps support the delivery of

needed for all of them to reach their full

exceptional patient care.

DCA’s World-Class Dental Hygiene Care Workshop

WORKSHOP OVERVIEW This interactive workshop includes topics that will enable the Dental Hygienist to add exceptional value to the practice as well as effectively communicate with

DCA Hygiene Coaches

LaDrika Bennett, CRDH North Florida Ally Since 2021

Celine Blasavage, RDH Connecticut Ally Since 2003

Nicole Bowen, RDH Georgia Ally Since 2022

Valerie Davis, RDH West Florida Ally Since 2022

Cheryl Engleman, RDH Maryland Ally Since 2002

Barbara Greene-Brooks, RDH Maryland Ally Since 1992

Stacy Haluch, RDH Connecticut & Massachusetts Ally Since 2006

Karen Kraftmann, RDH Pennsylvania Ally Since 2022

Silvia Jimenez, RDH Georgia Ally Since 2020

Nashwa Khaled, RDH Made Ya Smile Ally Since 2018

Andrea Koch, RDH Connecticut Ally Since 2018

Barbara Lutz, RDH New Jersey and Pennsylvania Ally Since 2005

Tara Pannell, RDH Virginia Ally Since 2004

Michelle Pass, RDH Central Midwest Ally Since 2021

Katie Schiller, RDH New York Ally Since 2017

Wendy Steward, RDH Virginia Ally Since 1993

Tracee Suggs. RDH Virginia Ally Since 2007

Summer Wenzel, RDH New Jersey Ally Since 2018

Katie Wilson. RDH Virginia Ally Since 2021

Marie Wingfield, RDH Maryland Ally Since 2012

patients, doctors, and other members of the team. Attendees participate in discussions, role plays, and activities later used to develop a comprehensive action plan resulting in an answer to the ultimate question…

What steps can you take to become more proactive in your practice?

TOPICS INCLUDE: Adding exceptional value to your practice Effective communication Fundamentals of patient care Business impact & practice leadership Additional resources Comprehensive call to action For more information on this program, contact train@dentalcarealliance.com

DCA INSIDER / JULY 2022

UNLEASHING POTENTIAL

Dental Assistants Go Further at Dental Care Alliance

Dental Assistants Training Scholarship At DCA, we make our affiliated practices and team members better by allowing them to focus on and develop their strengths. We help to

AS DCA CONTINUES TO GROW and welcome more allies, the continual growth and support of our Dental Assistants is very important to us. Dental Assistants are valuable members of our dental care teams and provide the support, increased quality of care and efficiency our patients are looking for. Exciting efforts are underway to improve the support and growth opportunities of our Dental Assistants across the organization. Efforts will

Dental Assistant Neighborhood on Smile! Do you wish you felt more connected with the organization? Do you seek community and collaboration with other like-minded people? The Dental Assistant Neighborhood is your one stop shop for connection, collaboration and resources. Stay connected by visiting the DCA Smile! Site regularly. Dental Assistant Neighborhood Includes:

unlock growth in people and practices that would not be possible alone.The DA Training Scholarship Program will cover the costs of tuition for dental assistants who desire to expand their skills. This includes continuing to earn your DA certification, or becoming an expanded function DA.If it is moving to chairside, our PSRs, treatment coordinators, and other office team members can grow into the dental assistant role by utilizing this program.

better support our newly hired Dental

Current Events

No matter where you want to go, DCA

Assistants as well as provide guidance

Employee Resources

is here and committed to SUPPORTING

and resources for our existing Dental

Continual connection & engagement

YOU and your development! Please

Assistants to expand their knowledge

DA growth opportunity bulletin

review the DA Training Scholarship

and improve their skills.

Needs survey and polls

Program Agreement and connect with your office manager for more details.

Dental assistants can connect, collaborate and learn more via the Dental Assistant Neighborhood on smile!

Empowering Today’s Dental Assistant Workshop This workshop is a DCA hosted workshop that focuses on the foundational and interpersonal skills that a great Dental Assistant embodies. We do not focus on a new material or our technical skills specifically. We focus on how a solid foundation of communication, anticipation of the providers, and preparedness directly influence and support the chairside skills of a Dental Assistant. Currently offering this workshop virtually and has been a joy to still connect until we can gather again in person. Who is this workshop for? This workshop is for all experience levels. DA Support afrey@dentalcarealliance.com Scan code to visit the dedicated DA Neighborhood on smile!

It brings validation and recalibration to the most experienced Dental Assistants and excellent guidance to the least experienced. Dentists are also welcomed to join the workshop in support of their

Abby Frey DA Training Specialist Ally Since 2009

Dental Assistants. Stay tuned for your local invitation to this event.

DCA INSIDER / JULY 2022

Left: Darnelle Gomez with, Lakenda Kersh, PSR, ally since 2021, Jasmine Whitney, PSR, ally since 2022 Diane Winters, PSR, ally since 2019, Nicolle Heimann, OM, Ally since 2021 and Kim Weddington.

Patient Service Representative and Treatment Counselor Onboarding Program At a new job, there is always a lot to learn, both about the work and about the culture and organization. The DCA Career Academy provides engaging and easily digestible GROWING STRONGER TOGETHER

learning content. New team members

Supporting Our Teams that Support the Success of Each Office OUR DENTAL CARE TEAM relies heavily on our Patient Service Representatives and Treatment Counselors. Through their ongoing support for their team, administration, and patients, these multitasking allies

will join Darnelle Gomez, PSR and TC Training and Development Specialist on a LIVE Welcome Call to ensure new team members feel welcomed, valued, and informed about the many resources that are available to support their success.

Training Onboarding Guides have been developed for new patient service representatives, dental assistants, treatment coordinators and office managers. These guides are intended to make the onboarding strategy more effective by introducing new hires to critical information.

deliver exceptional service, maintain patient relationships, and resolve issues with effective solutions. As an organization, we place a high value on our Patient Service Representatives and Treatment Counselors continued development and support.

Darnelle was very helpful and knowledgeable. She was able to answer all of the questions confidently, she also recommended different types of training needs for us. -DCA Ally

Great job! The instructor was extremely nice and allowed all of us to feel comfortable to asking questions and learn more. -DCA Ally

Improving Communication – PSR and TC Neighborhood We are excited to announce the newly developed PSR and TC Neighborhood on smile! This is an employee support system that provides education, mentorship opportunities and information. This dedicated space provides access to training guides, videos, and regularly

Darnelle Gomez Training & Development Specialist Ally Since 2008

updated blogs and announcements.

Very welcoming instructor. Also shows great passion for teaching others who are new! -DCA Ally

Patient Service Representatives and Treatment Counselors can virtually connect with one another and share ideas and best practices.

The 1st Ladies of Dentistry A Study Club Committed to Supporting, Empowering, and Growing Like-Minded Female Doctors THE 1ST LADIES OF

The 1st Ladies of Dentistry has

DENTISTRY Study Club is a

evolved as a continuing education

professional organization

platform. The members are

We encourage your feedback and

hosted by Dr. Julia L. Jackson, an

committed to protecting the

comments, participation in polls, and/

Oral and Maxillofacial Surgeon,

health and well-being of people

or emailing any suggestions on what

and Northern Virginia Oral and

of all ages. The organization

you would like to see on this site. By

Maxillofacial Surgery Associates

was established to ensure that

providing your insight and understanding

(NVOMSA), representing licensed

patients receive the highest

your needs, it will help guide us to create

dentists from Northern Virginia,

quality of care from dental

resources and opportunities you would

Maryland, and Washington, D.C.

professionals well versed in the

like to see in this neighborhood, along with

Several members travel from

most up to date therapies.

career development for you, the ally!

as far as Richmond, in Central

Above: Keira Owens (PSR, ally since 2022), Katie Henderson (OM, ally since 2002), Darnelle Gomez (Training and Development Specialist), China Hodges (PSR, ally since 2015) and Tyerra Adeoye (PSR, ally since 2017) at Dental One Associates of Fayetteville.

The PSR/TC neighborhood is a dedicated space that provides access to training guides, videos, and regularly updated blogs and announcements.

PSR/TC Support dgomez@dentalcarealliance.com Scan code to visit the dedicated PSR/TC Neighborhood on smile!

The 1st Ladies of Dentistry

Virginia. The members are a

Study Club is committed to

diverse group of dentists who

the lifelong personal and

are women of color and who are

professional development

vital to the economic future as

of each of its members. The

they grow to comprise a greater

membership is energized and

share of the workforce.

engaged as an organization

The 1st Ladies of Dentistry

to advance its goals of

Study Club was first established

effective advocacy and the

in 2014, initially to show

highest levels of professional

appreciation to high value

treatment and care for the

practices, to provide an

patients that they serve.

opportunity for fellowship

Please join Dental Care

amongst these providers, and

Alliance in recognizing this

to learn from each other in an

inspiring group of providers and

open, encouraging, study club

their commitment to growing

environment. As most things do,

stronger together.

Pictured on the left is Dr. Julia Jackson, Ally since 2014, pictured with several of the members of the 1st Ladies of Dentistry Study Club.

ANALYTICS WORKING FOR YOU

Extending the Reach of Analytics with Personalized Doctor Reports One of the objectives of the Analytics team is to increase the transparency of information, such that all stakeholders are reviewing similar information when making decisions.

The main delivery mechanism for this information is the Analytic Dashboards, facilitated through Tableau’s dashboard software. However, due to licensing limitations, only Dental Directors, Divisional Vice Presidents, Regional Managers, and Office Managers have access to the dashboards.

Objectives of Personalized Doctor Reports We have recently introduced a process to deliver personalized analytics directly to doctors via email, under the direction of the Dental Directors. Reports are distributed to doctors weekly on Sundays in their DCA email inbox.

Increase transparency and communication with doctors

Help initiate conversations between doctors, operations, and clinical leadership

Matt Thiel Vice President, Analytics & Revenue Programs Ally Since 2019

Provide weekly feedback on key metrics along with points of reference from the overall region

DCA INSIDER / JULY 2022

Personalized Provider Analytics Report 1.

Outcomes The result of effective management of the operational and clinical metrics

Operational Schedule management is the #1 driver of success based on our analytics.

Clinical Tools to evaluate the underlying clinical drivers of doctor production metrics.

Office Level Understanding doctor’s contribution to overall office success.

How can you engage with personalized doctor analytics? Doctors •

•

Access your DCA email at least weekly to view the reports and other DCA communications. Setup email on your phone to view the reports at your convenience. If you need assistance accessing your DCA email inbox, please enter a ticket at http://support. dentalcarealliance.com or email support@dentalcarealliance.com.

•

Assist doctors with accessing the reports via email and understanding the metrics contained in the reports. Use the Consolidated KPI Dashboard to help manage KPIs and fill schedules, as well as support conversations with doctors. Visit dcacareeracademy.com to watch the training video for the Consolidated KPI Dashboard.

In conclusion, we want to introduce the doctors we support to DCA’s analytic infrastructure via the Personalized Provider Analytics reports. We believe the usage of analytics can make everyone’s job easier, provide more time to focus on the patient experience, and at the same time continually improve DCA’s operational performance. We have

Talk with your office manager about the operational metrics.

more information available to more

• •

must leverage that information to

Is your schedule full? Are a high number of patients cancelling? What percentage of patients are confirming their appointment? What can be done to improve these metrics?

•

• •

Office Managers

Talk with your dental director about the clinical metrics. •

•

What development and/ or continuing education opportunities are available? Where do they see opportunities for greater impact?

people than ever before. Now, we drive communication and execution throughout the company.

Dental Directors & Regional Managers •

Review analytic dashboards to understand trends at the region, office, and provider level

•

Proactively reach out to doctors to review and discuss the reports

•

Support doctors with clinical and/or operational resources

Analytics Support

Email:dcaanalytics@dentalcarealliance.com

Scan code to visit the Analytic Dashboards page on DICE

Jamie Esparza Brand Director Ally since 2021

Marketing Department Changes to Better Serve Our Customers… You! WE STRIVE TO CONTINUOUSLY ENHANCE AND EXPAND our in-house expertise and service levels to be more responsive and tailored in our marketing strategies. We’ve made some recent changes to align with organizational needs and business growth, and we have plans to hire additional Marketing Strategists to support our allied doctors and practices with the capacity to see more patients. I am excited to announce four recent, welldeserved promotions within the Marketing Department: Jamie Esparza was recently promoted to Brand Director; Katie Carlisle was recently promoted to Marketing Integrations Manager, Molly Benz was promoted to DCA Brand Director and Sarah Rios was promoted to Marketing Strategist. All have shown tremendous growth and dedication to improving our marketing support at all levels. I am excited about the development of the marketing team, and I look forward to continuing to build the team with additional experienced marketing strategists in the near future. With the recent department changes, we understand there may be some questions about who to contact for support. DCAMarketing@ DentalCareAlliance.com reaches the entire marketing team so we can respond to needs or questions quickly!

Shawn Wherry Vice President, Marketing Ally Since 2006

Jamie Esparza joined the marketing team at the beginning of the year after having worked successfully with the Colorado Springs Oral Surgery group and in medical marketing previously. She originally joined the team as the Specialty Brand Manager, but has recently been promoted to Brand Director, overseeing all Marketing Strategists and office planning. She understands fully the uniqueness and diverse practice needs across DCA. With her leadership, we will continue to focus on ways we can improve our practice support to deliver increased patient flow for high-need offices, and across the network of allied practices.

Katie Carisle Marketing Integrations Manager Ally since 2022 Katie Carlisle joined DCA with extensive marketing agency experience, and her background and strong work ethic has had an immediate, positive impact on our the team. In her new role as Marketing Integrations Manager she will be the dedicated marketing support for all new affiliations – guiding them through the transition process and collaborating closely with our newest partners and allies to identify marketing growth opportunities to achieve our shared business objectives.

Molly Benz DCA Brand Director Ally since 2020 Molly Benz has been with DCA for about 2 years and comes to us with decades of impressive marketing experience. She is passionate about brand building and is now working exclusively to build DCA brand awareness in support of new affiliations and talent acquisition. She is focused on positioning DCA as the leading DSO and sharing our success stories and unique culture with the industry and our target audiences.

Sarah Rios Marketing Strategist Ally since 2022 Sarah Rios has been an impactful addition to the team this year, having worked in marketing previously for a pediatric and orthodontic group in Southeast Florida. Her recent promotion to Marketing Strategist is well deserved and will allow her to further support practices by taking a more active role in marketing planning, strategy recommendations and campaign execution. Sarah, and the other soon-to-be hired Marketing Strategists, will oversee marketing campaigns for assigned offices aligned with DCA’s Brand Category strategy. Sarah will continue to work closely with our “Reliable” offices which includes large brand such as Towncare Dental, advanced Dental Care of Florida, Gentle Dental and others.

Please join me in congratulating Jamie, Sarah, Katie and Molly! All exemplify our DCA values and work daily to deliver on our DCA Mission and Vision. I am proud to have each of them on our team.

Empowering Practices to Enhance Community Engagement AS OF THIS YEAR, DCA has switched platforms from Moment Feed to SOCi for Social Media management for practices. With this new partnership, we aim to continue to support social media efforts with new and relevant content while

“

All the decisions that we make are based off of data that is presented to us and we’re using that data to build the best possible strategy for the individual practices and doctors. Anthony Gallant

Social Media Content and Advertising Now Managed In-House

improving the office’s ability to have a unique local voice, and owning the ability to enhance community engagement. Offices have the power to take control of local content strategy with the ability to post directly from a mobile phone, as well as review all upcoming social posts across all networks. Offices will continue to get quarterly posts from our team to review and approve, as well as recommendations to help improve local community posts that will increase engagement from the

Anthony Gallant Digital Marketing Director Ally since 2017

With oversight from Anthony Gallant, Digital Marketing Director, we have migrated all social media content and advertising, plus local business citation management from an outside agency to our newly expanded Digital Marketing team. This transition allows us to improve and expand the

patient base and their community.

relevancy and volume of content we post on behalf of our allied practices,

SOCi UNIVERSITY

media campaigns. Social media remains an important component

Offices will have access to SOCi University -

of our marketing mix, and with the DCA team’s direct oversight,

a self-paced learning center where teams

we expect to see significant improvements in lead generation,

will learn how to manage your primary

engagement, and website referral traffic.

social media accounts as well as the office’s

plus gives us better control over ad targeting and responses for paid social

Kristen Davis, a digital content superstar, and Avery Jones, social media

reputation and reviews on Yelp, Facebook

ad campaign specialist, together make up the new DCA Social Media team

and Google - all from one platform!

within the digital marketing department. Both are welcome additions to the team, and they have jumped in immediately to identify opportunities for content quality and ad performance improvements. Stay tuned for more details in future issues and communications about the social media enhancements they will be rolling out. Kristin Davis Social Media Specialist Ally since 2022

Avery Jones Social Media Specialist Ally since 2022

Marketing Support

The DCA Marketing team remains committed to continuously improving our practice support and strategies. Should you have a specific marketing need, question or idea please do not hesitate to contact us at DCAMarketing@dentalcarealliance.com.

Scan code to visit the Marketing page on DICE

DCA INSIDER / JULY 2022

Dr. Sixto Garduno, Ally since 2021 at Randol Mill Family Dentistry in Arlington, Texas.

Practice First Coaches Support Office Growth Through investments in our people, infrastructure, and support, DCA and our allied offices will continue to lead the industry with Practice First support for the best dental professionals in the business.

DENTAL CARE ALLIANCE continues to be committed

Practice First Coaches

David Betz Ally Since 2021

Stephanie Brezee Ally Since 2016

Quaseemah Cain Ally Since 2021

Ashley Leyva Ally Since 2020

Antoinette Locke Ally Since 2018

Ashley Pupo Ally Since 2020

Katie Raines Ally Since 2020

Yana Richardson Ally Since 2010

to developing our leaders. In 2022, we have promoted several regional and office managers and will continue to invest in our people to ensure that you are aware of opportunities and excited to grow your career here at DCA. To support better career and individual development, we have created a new role in our Practice First Coaches. They are embedded into each market to provide training, ensure coverage and support in the office when needed, and drive improvements to create a more inviting and comfortable team member and patient experience. The Practice First Coach will also be responsible for identifying employee training needs, developing and implementing training strategies, monitoring the effectiveness of training programs, and assisting operational leadership with training requirements. They will also partner with operational leadership and the Training Department to ensure that required trainings are coordinated and delivered to guarantee quality performance expectations are met. All of the Practice First Coaches are high potential, rising leaders in the business with a demonstrated passion for learning and continuous improvement. Additionally, they are all internal promotions from various positions within the Dental Care Alliance family.

Melissa Vandermyn Ally Since 2010

Wisconsin Market BJ Bolka, IV

Vice President Ally Since 2012

Modern Dental is Going Further with an Ally Modern now has access to powerful, industry leading analytics that give us a clear understanding of how to grow our offices. Investing in New Affiliates - Shelly Heffner (Mauthe & Associates), Lisa Hetfeld (Willow bay Dental), Lisa Meier (Lakeview Dental), Allison Gleason (Paradise Dental Professionals), Angelique Swann, Katie Dean (Westside Dental), Shannon Bohn (Castle Rock Dental), Jamie Dunkley, Shannon Chin, Erin Duffy, Dicsiana Reyes, Marie-Line Rigaud, Natashia Pagan-Vargas and Amanda Franson at the OM Leadership Summit in June.

Wisconsin Regional Managers

Jamie Dunkley Wisconsin Ally Since 2020

MODERN DENTAL CARE strives

processes to provide the best oral

on providing it’s doctors true clinical

care for our patients and maximize

independence and supporting

our economic growth going forward.

each office based on their unique

Modern now has access to powerful,

needs. Since starting our journey in

industry leading analytics that give us

September 2012 Modern has grown

a clear understanding of how to grow

to 13 practices throughout Wisconsin.

our offices. We have incorporated DCA’s

With continued aspirations for

incentive programs to reward our teams

growth, Modern was in search of

for their success and hard work. In

an experienced partner that shared

addition, DCA has invested in technology

the same core values and has a

and training to help keep our offices at

world-class support team. We

the forefront of dental innovation.

found that ally in DCA. Since affiliating with DCA in

In the short time since Modern has affiliated, we have laid the groundwork

November 2021 DCA has already

for success, and we look forward to

helped us implement systems and

what the future brings.

DCA INSIDER / JULY 2022

Southeast Division Nicole Lipp

Division Vice President Ally Since 2010

Decades of Experience Driving a New and Determined Culture The commitment and teamwork that has been demonstrated in the Southeast is second to none.

IT HAS BEEN both a humbling

Regional Manager for Georgia 2.

and honoring experience to lead

Since joining DCA a year ago to

the Southeast division for the last

manage the office in Buford, Georgia,

couple of years. While we have faced

he has shown tremendous leadership

challenges in this unprecedented

qualities by not only leading his own

time, the commitment and teamwork

team to financial success, but by also

that has been demonstrated in

stepping in as interim OM for Hickory

the Southeast is second to none.

Flat. Both clinical and operations

Leadership starts from the top and I

teams hold Viral in high regard, and

am incredibly proud to be part of this

we look forward to his continued

team and of our regional and office

success with Georgia 2 offices. Viral

managers, providers, and teams.

joins fellow Regional Manager, Sue

In Virginia, Summer Cook, Sarah Fowler, Esther Leiva, and Jessica Rose have led the Mid-Atlantic regions

Lortie, who has been a revered member of the DCA family since 1983. We also welcome Quaseemah “Q”

with grace and tenacity. Like many

Cain into her new role as a Practice

others, our regions are experiencing

First Coach. She excelled as Office

a shortage in provider hours, but we

Manager of Alpharetta and has shown

have been fortunate to have Drs.

her ability to drive results. We look

Stephen Price and Michele Mattioli

forward to utilizing these qualities to

as our dental directors, leading the

train, develop, and implement new

way with adding days and hours, and

processes in our Georgia offices.

imploring others to do the same. It will take each of us adding

The combination of fresh perspective and decades of experience is driving

incremental time and contributing

a new and determined culture across

in the ways that we can to help our

the Georgia offices. The managers

offices and teams to achieve our goals.

and team members in Georgia are

My thanks for all that you are doing

improving in performance in the

each and every day.

majority of offices and truly making

In Georgia, we were thrilled to promote and welcome Viral Patel as

a difference in the success of our division.

Southeast Regional Managers

Sarah Fowler Mid-Atlantic 5 Ally Since 2009

Jessica Rose Mid-Atlantic 6 Ally Since 2010

Summer Cook Mid-Atlantic 7 Ally Since 2014

Sue Lortie Georgia 1 Ally Since 1983

Viral Patel Georgia 2 Ally Since 2021

Esther Leiva Mid-Atlantic 3/4

Ally Since 2007

West Division Craig Murray

Division Vice President Ally Since 2016

Growing Stronger in the West

AS WE SEEMINGLY FACE monthly

know they can be. Michelle Templeton

challenges ranging from COVID-19 to

has taken each office under her

weather shutdowns the West Division

leadership and will continue to work

has endured and continues to make

closely with the managers and teams

progress on the rebuilding of the

to differentiate and continue to build

division. I will continue to be available

excellence in the region.

to support and drive success in all of

In the Central Midwest region, we are

our practices – yesterday, today, and

having a great year. Still, Grace Gregson

tomorrow.

and her impressive teams are always

We recently welcomed our new

looking for creative ways to make

regional manager for the South Central

it better and to hire the hard to fill

1 region, Kristi Rathburn, and her

positions in certain markets.

impressive background will continue

Kelly Grays and the Mountain Region

to build on the success that we have

teams have come into their own and are

been working towards – improving the

getting used to the color of green.

patient experience and meeting stated objectives for these offices. In January 2022, Michigan doubled

I have had the privilege to lead this incredible, diverse, and entrepreneurial team, each with a heart of gold and a

in size and number of allied offices.

desire to beat all expectations. I am

We continue to look to build the new

confident they are and will continue to

locations into the dental offices we

be the strongest team within DCA.

I have had the privilege to lead this incredible, diverse, and entrepreneurial team, each with a heart of gold and a desire to beat all expectations. Central Regional Managers

Kelly Grays Mountain Ally Since 2006

Grace Gregson Central Midwest Ally Since 2018

Michelle Templeton Michigan Ally Since 2021

Kristi Rathbun South Central 1 Ally Since 2022

DCA INSIDER / JULY 2022

Northeast Division Joe Eckerle

Division Vice President Ally Since 2018

Opportunities Abound in the Northeast Division

CHANGE IS ALWAYS challenging and

invested a lot of time in preparing

can be overwhelming for some. But

our team to “Unleash Potential”

with change comes great opportunity

and we have continued to excel in

for efficiencies, improvements and

this area for years. With the recent

growth. The Northeast Division is

growth and welcoming several new

experiencing a substantial amount of

affiliates already this year, there will

change with more to come throughout

be more opportunities to advance

the second half of the year.

for the next wave of top talent in the

Other changes in the Northeast have been the number of new opportunities

Northeast. As we look ahead to the second

and promotions. This year we have

half of the year, change and growth

promoted two regional managers and

will be a top priority. The Northeast

two office managers into new roles.

has the opportunity to grow our

We have also transferred several

affiliate partners and with that will

team members to new locations

come a bigger family with even

and promoted over 20 staff to new

more success. It will not be an easy

office roles throughout the first

task. But this team is ready for the

half of the year. The Northeast has

challenge!

The Northeast has invested a lot of time in preparing our team to “Unleash Their Potential” and we have continued to excel in this area for years.

Northeast Regional Managers

Kara Keller Connecticut Ally Since 2017

Sarah Bourdeau New York Ally Since 2010

Dan Sparks Pennsylvania Ally Since 2001

Mike Strout Massachusetts Ally Since 2020

Jeff Wingfield Maryland Ally Since 2011

Yarellys Torres New Jersey Ally Since 2019

Ashley Ribot (Interim) New Jersey Ally Since 2019

Florida Division Shawna Eury

Division Vice President Ally Since 2009

Building on a Legacy of Unity and Strength 2022 is a year based on team.

ONE OF THE DEFINITIONS of unity

spearheading training and additional

is “a whole or totality as combining all

support in the workforce in a time

its parts into one”. When I think of our

when it is needed most to continue

new Florida Division, our nine regions

to care for our patients. Providing

combined are the gears that make this

support to the team and providing

machine operate.

growth opportunities is at the

2022 is a year based on team. Each region unique in its own respects,

forefront of the Florida Division. As we move into a new chapter for

yet each is a driving force. The

DCA, I believe our new structure will

offices in Florida take pride in

be a great opportunity to strengthen

always collaborating and continuing

the division and look forward to

to grow. So far, this year has been

embracing new team members, as

an opportunity for us to welcome

well. Our growing footprint allows us

new team members and introduce

to share more best practices while

them to the machine that is the

viewing the division with a new lens.

Florida Division. We have also taken

Being in the field and embracing our

this year as an opportunity to

team truly has been the “secret to

embrace our workforce and show

the sauce”. This is sprinkled with a

them appreciation for them daily.

strong sense of unity and strength

Each and every doctor, hygienist,

which I believe are second to none.

dental assistant, patient service

Florida has always been resilient

representative, and office manager is

while having the ability to lean

critical to the strength of the division.

on each other. This has been very

We have been able to reimplement our

evident in the success we have been

doctor dinners and events which has

able to accomplish in the early part

been excitedly accepted!

of this year. I look forward to moving

To support our team members

into the second half of the year with

in the field, the implementation of

more strength from our new team

our Practice First Coaches has been

members and allies across Georgia

essential. Our Practice First Coaches

and contributing to a more cohesive,

have truly embraced this role and are

more unified, and stronger DCA.

Florida Regional Managers

Tony Belton West Florida 1 Ally Since 2018

Elizabeth Jimenez Southeast Florida 2 Ally Since 1999

Trixie Mahar West Florida 3 Ally Since 1983

Amy Moody North Florida Ally Since 2009

Monica Richey West Florida 2 Ally Since 2013

Maria Daizi Southeast Florida 1 Ally Since 1997

Melissa Sanchez North Central Florida 1 Ally Since 2015

DCA INSIDER / JULY 2022

Ortho + Pedo Division Eduardo Laventman Division Vice President Ally Since 2007

Embracing Change

AS I LOOK BACK and think about October of 2019, I can clearly remember the excitement of not only becoming

ensure we are able to support all our current and future practices. Very soon, we will move the Main

a VP for the first time in my career,

Street Children’s Dentistry locations in

but also the fact that the Pediatric and

Maryland from the Northeast Division to

Orthodontic practices would have

become part of the Ortho/Pedo Division.

a designated home, with the intent of

I look forward to work closely with each

providing the best support possible for

OM, PSR, DA, and provider to assist and

a very specific area of dentistry.

support them in their pursuit of growth.

It has been two and a half years since

We have an amazing group of leaders,

that day and the thrill is still present.

and know that they will keep conquering

The division has been growing, not

the Ortho/Pedo world together!

only financially, but we keep adding

Finally, a token of appreciation to

offices and affiliations to this great

everyone who works in my division.

family. It is an exciting time for

I know there are challenges, but

everyone, and we are looking forward

together we will accomplish our goals

to continued success!

and continue to shine as we have since

With all things new comes the uncertainty of change. Change is

October 2019. Cheers to a great first half of 2022, I am

something that we should embrace,

looking forward to what the remainder

as it is part of the ongoing growth

of this and what next year will bring.

for the company and a necessity to

Change is something that we should embrace, as it is part of the ongoing growth for the company and a necessity to ensure we are able to support all our current and future practices. Ortho + Pedo Regional Managers

Sandra Diez Ortho/Pedo 1 Ally Since 2000

Jennifer Goodwin Ortho/Pedo 4 Ally Since 2000

Jennifer Larsh Ortho/Pedo 2 Ally Since 2009

Susan Lawrence Ortho/Pedo 3 Ally Since 2012

Welcome Newest Allies!

“ Florida

After speaking with several DSOs, I found that DCA was the perfect fit for our practice. I am confident that our partnership with DCA will allow our office to retain its familyoriented feel, while providing us with resources and support to help us thrive. This partnership has given me the freedom to focus on what I love most: providing excellent care for my patients.

Dr. Mark Greenstein Dr. Mark Greenstein & Associates

“ Maryland

New Jersey

Mark Nevid, DDS

New York

Choosing to affiliate with DCA was a decision not taken lightly. Protecting the lifetime of business growth, culture, and our dedicated team members was a priority in the decision-making process. Right from the beginning DCA’s team of professionals stepped in to make the transition as smooth as possible, answering any of the questions the team had and facilitating their integration into the new partnership. At the end of the day, it is business as usual and DCA mostly provides a backboard for future growth by partnering with the team to explore untapped potential. I look forward to our continued drive towards greater personal and practice successes.

Dr. Robert Griggs Old Bridge Dental Group

Pennsylvania

Texas

“

As a lifelong resident of the community where our practice is located, we had exceptionally high standards for inviting in a new partner, and strongly believe that DCA will exceed those standards in every measure.

Dr. Bonnie Helfner Helfner Family Dental *As of July 19, 2022

DCA INSIDER / JULY 2022

BUSINESS DEVELOPMENT

The DCA Family Table continues to welcome new relatives and place settings.

appy Summer 2022 Allies! All of us on the Business

the assist there for an introduction she made more than

Development Team hope this edition of the Insider finds you

2 years ago. Hey, somethings need to marinate! Now, no

and you families healthy and happy. Summer is our favorite

summer is complete without a Coney Island Nathans’s Hot

time of year to cook and eat outside in the Pegg household

Dog, so we hustled our way to New York team up with Dr.

(and usually the only time do so in Pennsylvania!). The smell

Bonnie Helfner and her team of all-stars on Long Island.

of a backyard barbeque is among my favorites and brings

Thank you Dr. Rick Marcus! We were in a “New York State of

with it so many terrific memories we have created with our

Mind” so we headed off The Island and stopped in Pawlings

family and friends.

to complete our partnership with Dr. Mark Nevid and his

Speaking of which, we have been doing some cooking

wonderful team at Nevid Dental. Hope everyone saved

of our own in the affiliation kitchen! As we shared with

room for dessert because we finished June with funnel cake

you in the beginning of the year, 2021 was a busy year for

outside of Philadelphia! We are proud to welcome Dr. Paul

affiliations. We proudly welcomed 18 new allies to the

Bookman and Bryn Mawr Dental to the family.

family. That strong momentum has carried into 2022 with

So there it is, the DCA Family Table continues to welcome

6 new affiliations completed thus far in the first half of the

new relatives and place settings. Excited to see who else

year, currently another 8 expected to partner with us in

joins us through the balance of 2022 and as always we

July and August and a healthy diet of high quality affiliation

welcome you to invite your colleagues and friends to the

opportunities with whom to potentially partner from

table.I do know this, we are sure to create terrific memories.

October to December.

Have a healthy and happy remainder of your summer.

All of us on the Business Development Team are proud to welcome our most recent Allies. It’s quite a summer table! We started off in the crab cake state by welcoming Dr. Mark Greenstein and his team in Clinton, Maryland. Followed by the tomato and corn state of New Jersey and the addition of Dr. Robert Griggs and the crew at Old Bridge Dental. A big thanks to Dr. Tony Caramico for referring Dr. Griggs to us! From New Jersey, we headed southwest to the Longhorn state for some USDA Prime steak and welcomed Burleson Pediatric Dentistry. A perfect complement to our current ally Birth & Fletcher Orthodontics. Dr. Sheila Birth gets

Dave Pegg Chief Development Officer Ally Since 2017

Business Development Team

Mike Calder Vice President of Development Ally Since 2018

Andrew Clarke Vice President of Development Ally Since 2022

Mandy Gast Vice President of Development Ally Since 2021

Ryan Seeyle Vice President of Development Ally Since 2022

Ryan Zeman Vice President of Development Ally Since 2018

Austin Hunter Associate Ally Since 2020

Matt Martinez Associate Ally Since 2021

Affiliation Referral Bonus

DO YOU KNOW a dentist who would benefit from affiliating with Dental Care Alliance? Maybe the dentist is looking for support to further grow his or her practice? If so, we’d love to speak with them! As a thank you for making the connection, we’ll reward you with a monetary referral bonus once the transaction closes. This bonus opportunity is available to ALL team members – you do not need to be a doctor to make the referral. We know that many of our team members have relationships with other dentists in their markets, and we would love to speak with other dentists to learn more about their needs and explain DCA’s flexible affiliation benefits.

The referral bonus is up to 1% of the sale price. On a $1,000,000 transaction, that is a $10,000 bonus! Please contact the Business Development team with any referrals. partnerships@dentalcarealliance.com

“

It’s very hard to grow when you are entangled in the operations of a practice. DCA has been a tremendous help. I’m much happier than I was before we affiliated because I have the time to focus on my patients. Carmine Russo, DMD, MS Ally Since 2019

“

I found DCA’s philosophy to be most fitting to me. They understand dentistry...great HR, great marketing, great support and you feel like you have access to everyone from A-Z...lt is large enough to support, but not so large that you cannot have personal access to information and support...I am enjoying practicing more! Manaf Saker, DMD Ally since 2021

AFFILIATION INTEGRATION

Continued Growth and Investing in the Success of Our New Allies DENTAL CARE ALLIANCE is committed tothe success of our new affiliations. We added three new Directors to the team this spring. All three Directors have many years of dental operations experience and integration experience. Joe McLaughlin moved from his consulting role, assisting with integrations, to a full-

OMs with an opportunity to

and tracking throughout

time Director position. Joe

learn more about DCA and

the integration process and

brings an invaluable dental

the departments behind

sets the stage for continued

operations background

the scenes supporting our

growth and expansion to

with over 30 years of

new partnerships. The

support new affiliations.

experience. Beth Wynaght

event garnered praise from

was promoted to Director

the OM’s and the leadership

worked closely with our

after spending the past

team at DCA. Our next

Business Development

several years as a Regional

Summit is scheduled for the

Team closing eight

Manager in Maryland.

last week of July.

affiliations so far this year

Beth displays an infectious

One of my top priorities

The affiliations team has

and expect the second

cheerful outlook and

for 2022 was to move

half of 2022 to end with

calming presence. Colleen

Dental Care Alliance’s

similar fury that ended 2021.

McFarlin is our newest

new affiliation integration

We expanded our reach

Director with a promotion

efforts to a project

in seven states including

from her role as Regional

management, planning,

Massachusetts, New

Manager of New York.

tracking and workflow

York, New Jersey, Texas,

Colleen’s flexibility and

system that, with its

Maryland, Florida, and

“no challenge too great”

implementation, would

Pennsylvania.

attitude are welcome

simplify and organize every

additions to our team.

aspect of the integration

that the remainder of 2022

process. We introduced

looks extremely bright as

Matt Brush

spearheaded the relaunch

Monday.com to the

our Business Development

of our New Affiliation

integration process in April,

Team continues with

Vice President, Affiliation Integrations Ally Since 2010

Office Manager Summit to

immediately impacting our

their amazing success of

Sarasota in June. The three-

newest affiliations. Monday.

delivering top notch dental

day event provided the

com improved our visibility

partners to DCA.

Natashia Pagan-Varga s

We are excited to share

DCA INSIDER / JULY 2022

2022-2023 Projects:

REAL ESTATE & DE NOVO UPDATE

Facilities, Real Estate, and Construction News

DCA continues our strategy to grow and partner with existing providers through de novo practices.

DE NOVOS Cosmetic Dentistry Sun City, FL (Opened April 2022) KDA Battlefield Pedo Chesapeake, VA (Opened April 2022)

DCA’S REAL ESTATE AND FACILITIES team supports our allied practices, across 21 states, for lease administration,

Estate and Finance. Your dedicated Facilities team has

office renovation project management,

received 1,625 work orders via the

and facilities management functions.

e-maint platform. In the first half of

Lease Administration partners with

orders were received. Through our

to manage the critical dates of the

system and technology improvements,

leases, negotiate the terms of the lease

we have reduced response time/

renewals & extensions, and manage the

acknowledgement of requests to an

relationships with the landlord/owners.

average of 15 minutes or less.

Alliance Dental Care East Longmeadow, MA

RELOCATIONS Dental Associates of Florida Lakeland, FL Dental One Associates of Eagles Landing Stockbridge, GA

We all recognize the importance of

for both the reactive and proactive

taking care of the practices that we

facilities maintenance for the practices.

support. The Construction team has

Facilities has qualified multiple service

completed 41 refresh/renovations,

contractors, who they partner with to

through an investment of nearly

make facility repairs, as needed.

$164k to date in 2022. Major projects

So far in 2022, we have completed

DSC Oral Surgery & Implants Lakeland, FL

2022, 975 Priority 1 emergency work-

Legal and our real estate contractor

Facilities Management is responsible

Main Street Children’s Dentistry & Orthodontics of Windermere Orlando, FL

database to a new platform for Real

Towncare Dental of Pembroke Pines Pembroke Pines, FL G&G Dental Associates Tamarac, FL The Dental Center of South Bend South Bend, IN

continue throughout the year, as

68 lease transactions, including new

DCA demonstrates our commitment

leases and renewal/re-negotiations of

to improvement, with 15 major

existing properties, achieving a savings

construction projects estimated

of $17,058 per month. In addition,

at $9.9M and 63 additional refresh/

we have received $500K in Tenant

renovations at $221k.

Dental Solutions Bala Cynwy Bala Cynwyd, PA CSOS Pueblo Pueblo, CO Main Street Children’s Dentistry & Orthodontics of Elkton Elkton, MD

Improvement Allowance. The team has also negotiated lease buyouts of two closed locations in Boca Raton and Ft. Lauderdale, Florida;

Real Estate & Facilities Team

revised Construction Processes/

EXPANSIONS

Approvals SOP; and converted the lease

Dental Solutions Market Street Philadelphia, PA

Nick Schorr Senior Project Manager, Construction Ally Since 2020

Tioga Dental Gainesville, FL

Lauren Johnson Project Coordinator Ally Since 2019

Garden State Dental Roselle Park Roselle Park, NJ Baystate Dental Wilbraham Wilbraham, MA

Facilities Support

Kenneth Ziff Vice President, Real Estate Operations Ally Since 2021

Email: facilities@dentalcarealliance.com Nicole Sutton Leasing & Property Administrator Ally Since 2021

Marion Wiliams Facilities Manager Ally Since 2021

Scan code to visit the Facilities & Real Estate page on DICE

DCA INSIDER / JULY 2022

Building a Stronger, More Secure Dental Care Alliance Information Technology WHAT A DIFFERENCE a few months make in the world of IT! Since the last DCA Insider, our IT teams have been hard at work with IT Affiliation integration as well as Practice

platform and have also built a great working relationship with PlanetDDS which owns the product. We are very much looking forward to 2Q/3Q of 2023 to have all legacy platforms converted. In addition to the PMS conversions, we are also currently

Management System (PMS) conversions. Specifically on the

consolidating 20 disparate telephone systems into one

conversions to Denticon, the team is down to its final QSI

called Weave. Weave is an integrated Patient Engagement

office (Baptist) which will be converted at the end of June.

platform that not only functions as our telephone carrier,

This is a very noteworthy conclusion to the QSI to Denticon

but also incorporates a myriad of functionalities focused

program, as the version of QSI we

office efficiencies and patient satisfaction. Weave is one

were running is at end of life and will no longer be supported.

of the top brands in the market today and has direct

Following the QSI program, the PMS conversion team has

integrations with most dental PMS platforms. We are all

a very full, year-long, roadmap to convert the other General

very excited to wrap up the conversion to Weave toward

Practice (GP) PMS platforms to Denticon. Starting in June

the end of August this year!

we will be focusing on converting Made Ya Smile (MYS) from OpenDental to Denticon and will continue with these conversions until all GP or GP/Ortho offices are on Denticon. Very exciting times, as we have built a great number of internal Subject Matter Experts (SMEs) on the Denticon

Information Security The only space that has been moving faster than IT, is IT Security! Our internal team has done an incredible job of executing on the roadmap laid out mid-2021 and have significantly increased our IT Security posture through several projects. At the end of last year, we focused on the foundational elements by pushing our a new 14-character complex password policy; implementing a formal patching process; upgrading all our servers to the latest Operating System (OS) and patch-set; and lastly, we launched a Data

Chris Scott Chief Information and Security Officer Ally Since 2021

Loss Prevention (DLP) software that helps us track all the data movement on our network. In 2022, the pace has not slowed a bit. The team came out of the gate quickly in February by implementing the best-in-class Endpoint Detection & Response (EDR) software CrowdStrike.

The only space that has been moving faster than IT, is IT Security!

Our IAM solution will be implemented

CrowdStrike is not only our endpoint

of “minimum necessary” access. Also

protection, but also our new and

in May, the DCA IT team implemented

improved Anti-Virus and Anti-Malware

additional controls on our Mimecast

solution. To top it off, CrowdStrikes

email security platform. To further

Falcon Complete platform is monitored

protect ourselves from outside threats,

24/7 and alerts the DCA IT team of any

the team implemented DMARC (DKIM

suspicious activity. In March we kicked

and SPF), which is a fancy acronym for

off our Privileged Access Management

authenticating external email senders.

(PAM) project with Thycotic Secret

In addition to our existing phishing

Server, also one of the best in the

program and monthly tests to teach

industry, to help us manage all the

everyone what a suspicious email looks

super-user, admin, and service accounts

like, we now also have a way to stop the

in the DCA enterprise. Thycotic requires

suspect emails before they get into

all elevated credentials to be locked in a

our environment!

virtual vault and can only be “checked-

over the coming months but will allow the automated provisioning and termination of accounts. So instead of error-prone manual processes, they will be replaced with an automated solution which complies with the HIPAA mandate

Great support from our trainers Ocli Cundins, Donel Petrin, Bridget O’Neil, Heather Brealey, Kelly Knake and Tracy Larsen.

For the remainder of 2022, we have

out” by authorized users, keeping all our

several more programs lined up to

privileged accounts secure!

make certain that DCA is secure from

April and May saw even more activity

Chris Scott pictured with Nicole Chaulsett, Manager of IT Operations, Ally since 1998 at the DCA offices in Sarasota, FL.

threats and that all our associates can

as we kicked off our Identity and Access

rest assured we have them protected.

Management (IAM) program. IAM is a

IT Security is a continuous improvement

simple concept of protecting access to

process that never goes away, but rest

our data and assets but is a very complex

assured your DCA IT team is working

program to execute as nearly all

daily to continue our improvements and

departments within DCA are impacted.

increase our overall IT Security posture.

IT Support support@dentalcarealliance.com Scan code to visit the dedicated IT support page at support.dentalcarealliance.com

DCA INSIDER / JULY 2022

Print on Demand Marketing Materials Guided Biofilm Therapy® (GBT) Patient Education Materials Available in the Staples Advantage Store in Coupa.

In addition to the brand category templates and other print items available on Staples, patient facing materials for Guided Biofilm Therapy® (GBT) have been added for all offices. Materials include a patient brochure, flyers and posters.

Personalize with your office logo or choose your lifestyle image!

How to order: 1. Login to your Coupa account. 2. Click on “Staples Business Advantage Store” 3. Select your office name from the shopping lists. 4. GBT Patient Materials will be available in your office’s shopping list.

Tip of the Week Be sure to check out the Coupa Tip of the Week and follow Coupa Administrator Kate Wood on smile! for the latest Coupa updates and news.

If you have questions about your Coupa account, please contact coupasupport@dentalcarealliance.com

Coming soon! New DCA Brand Print Portal for Support Center Teams. To help support internal DCA teams such as Business Development and Talent Aquistion, we will be launching a new online print portal for all things DCA brand! Easy to navigate and order Quick turn around times, ships locally out of Sarasota, FL. Mobile responsive

Coupa Support coupasupport@dentalcarealliance.com Coupa training portal: https://bit.ly/coupatraining Scan code to visit the coupa page on DICE

talents, skills, and technology our clinicians and patients count on, and we’re making the processes to order, receive and pay for products and services more efficiently and easier for all DCA team members involved. At DCA we use Coupa as a Procure to Pay (P2P) platform that supports our offices in requesting, ordering, and approving supplies, POs, orders, invoices, and expense reporting and approvals. It brings the organization and better visibility to the way that we reconcile, approve, and monitor expenses.

PROCUREMENT

Keeping the Links in the Supply Chain Together The DCA Procurement Team supports our affiliated practices by effectively managing and improving the end-to-end process for all supplier partnerships.

Coupa Improvements Coming Soon! Several improvements are underway and have already been completed to help improve the Coupa user experience. It all starts with education and we are rebuilding the Coupa training in the DCA Academy where the trainings will now be able to be scheduled and tracked for all individuals. These trainings have always been available through Coupa Help in the platform; however, we

AS DCA CONTINUES to grow and

are doing a refresh and now they will

expand services to more and more

be part of onboarding training. The

communities, Procurement has

team has also recently improved the

expanded services to support the

efficiency of placing implant orders

growth, needs and challenges practices

and enhanced the 3M catalog.

face day-to-day. Over the past year, we

Additional upcoming Coupa

have negotiated many contracts with

enhancements with the system

our suppliers to bring savings directly

include continuing to review our

to the bottom line of every office.

items lists for offices; a Coupa Audit

Rachel Black and Rosie Vereen are

with an outside expert analyst to

solely dedicated to support the supply

review our environment and see

chain needs of our new affiliations and

if we are using all best practices

we have begun to build an equipment

to best support our offices; and

management program overseen by

developing a New Hire Training guide

Claudia Buchanan to support offices

to supplement the comprehensive

in the maintenance, repair, and

training guide for all users.

replacement of dental equipment.

Linking You and Coupa with the Products You Need. Our database of over 100,000 items

Kevin Burke Director, Procurement Ally Since 2021

reflects our Practice First philosophy at DCA; and James Jean-Louis is supporting this effort. We’re constantly refining it to keep pace with the

Procurement Support procurement@dentalcarealliance.com Scan code to visit the procurement page on DICE

DCA INSIDER / JULY 2022

Patient Julie, pictured with Made Ya Smile Dental team member in Houston, Texas.

The ways that providers accept and process patient payments has a huge impact on the overall patient healthcare experience. the office. The reason this is so important as it reduces

REVENUE CYCLE

the accounts receivable (AR) immediately and reduces

Improving the Patient Experience and Putting the Practice First with Automation and Optimization of Payment

the expense of sending out statements and collecting from patients down the road. Uncollected patient payments will turn in to bad debt which impacts profitability. At DCA, we try to make it as

AT DCA, WE CONTINUALLY

associated with claims

easy as possible for the office

healthcare experience. Did you know? DCA’s

to collect from patients

explore, improve, and

processing, payment,

implement successful

and revenue generation.

payments are split

with knowledge provided

processes and policies to

The process consists of

approximately 50% / 50%

in our Over the Counter

better meet the needs of

identifying, managing, and

between insurance and

(OTC) dashboard. Providing

the patients, providers, and

collecting patient service

patients.

technology and training

offices that we support.

revenue from patients

Collecting patient payments

to the office to give them

and insurance companies.

at the time of service,

every possible opportunity

management (RCM) are

The ways that providers

also known as over the

to collect from the patient

the processes DCA uses to

accept and process patient

counter collections (OTC),

while they are in the office is

manage the administrative

payments has a huge impact

are an integral part of the

a WIN-WIN. As a company, on

and clinical functions

on the overall patient

revenue cycle success at

average, we collect greater

Revenue cycle

THE ADMINISTRATIVE WORKFLOW:

David Neal Vice President, Revenue Cycle Ally Since 2018

Patient encounter is scheduled

Patient encounter occurs

Provider submits claim

Health plan adjudicates claim

Provider is paid by health plan

Eligibility and benefit verification

Provider referral

Claim submission attachments coordination of benefits

Claim status inquiry

Claim payment remittance advice

PRIOR AUTHORIZATION

ACKNOWLEDGMENTS

This diagram illustrates the administrative workflow in its simpletst form. In practice, some transaction may occur multiple times or in multiple steps and be triggered by other events. *Due to a low volume of data collected, the 2020 CAQH Index was unable to calculate benchmarks.

than 92% of each visit’s co-insurance/deductible. Should a patient not be able to make a payment on the day of the visit, we offer various options to the patient to make it as easy as possible to pay: text-to-pay, online patient payment portal, interactive voice response (IVR), and many more. Encouragingly, patients are adopting to these flexible self-service payment options at an impressive pace. Insurance claims payment optimization is a crucial step in streamlining the revenue cycle. Electronic solutions enable our providers to get paid quicker and provide transparency into the payment process. Manual check posting and the recent up-tick on insurance company virtual credit cards (VCC) are more costly, laborious, and leave room for human error. This manual process/workflow is primary reason DCA is expanding the technology for

DCA INFORMATION CENTER

insurance payments via EFT (electronic funds transfer) and ERA (electronic remittance advice). Released recently, the 2020 CAQH (Council for Affordable Quality Healthcare) Index1 showed that the healthcare and dental industry has avoided $122 billion in costs by streamlining administrative processes, such

Stay Connected With D.I.C.E. (Dental Care Alliance’s Information Center for All Employees)

as obtaining prior authorizations, submitting

provides the most up-to-date information on our organization, affiliated

claims and supplemental information, and

practices, and our support departments. The latest operational dashboards,

receiving payments electronically.

department-specific information on who to contact when you need

Despite the savings from increased

assistance, and important SOPs and information for safely serving smiles. All

automation of these functions, payers and

current employees with an email address on file in Kronos have access to

providers could still save an estimated $16.3

D.I.C.E. using any internet browser.

billion by fully automating nine common

Find department-specific pages on D.I.C.E., and much more.

transactions, an increase of $3 billion in potential savings, annually. On top of potential savings, the cost of processing paper checks is increasing. CAQH reports that the healthcare industry spent 28 percent more processing claim payments in 2020, the most recent year for which the organization had complete data.

Enter your DCA or personal email address on file in Kronos to get started!

DCA will continue to explore and implement technologies that better support our teams and improve the efficiency in the office. We invite any ideas or suggestions you may have. 1

2020 CAQH Index®

Scan code to view 2020 CAQH Index®

D.I.C.E. Support dice@dentalcarealliance.com Scan code to visit dice.dentalcarealliance.com

DCA INSIDER / JULY 2022

experiences, we are able to pique the interest of future talent and engage them in conversation that leads to them applying to our openings! The TA Team is actively leveraging LinkedIn, Facebook and several other industry-specific social media avenues to attract talent. When you see our activity online, please like, share and comment to expand our sourcing efforts into your own personal networks! In addition to enhancing our sourcing tactics, the TA Team is sharpening our interview tactics! The team has

The Future of Talent Acquisition at DCA The world of dentistry has largely recovered from the pandemic, however there are still lingering effects impacting the industry.

incorporated behavioral interviewing into our candidate screening process. As we know, the best predictor of someone’s future performance is often their past behavior. Our TA team has incorporated a behavioral-based interview into our screening and candidate vetting process. This will help ensure that any candidate submitted to a hiring manager has been screened, for not only their technical fit, but for their work ethic and motivation, values, soft skills, and the ability to successfully

PATIENTS ARE RETURNING to

team. This includes two Provider

our practices and re-employment of

Sources and five highly experienced

dental professionals is increasing, yet

recruiters. Our growing team will allow

the ongoing labor shortage and “war

us to expand our outreach to more

for talent” is a major challenge we’re

quickly source both active and passive

striving to overcome.

candidates, connect one-on-one with

Our DCA Talent Acquisition Team is

a greater number of candidates, and

committed to attracting and recruiting

better vet qualified candidates for our

the best talent in the industry! To

hiring managers!

ensure we can successfully face the

Candidate sourcing has become

market challenges; we have made

increasingly competitive, as there are

several major investments in our team

many openings to fill, yet a smaller pool

and our processes. We’re thrilled to

of candidates. Our TA team is getting

have added several new team members

creative as we must take a more active

over the last two months to the TA

approach to finding talent. While we will always continue to utilize major job boards like Indeed, Glassdoor, and DentalPost to name a few, we our expanding our outreach into social media. Potential candidates want a glimpse into DCA company culture, our values and even see WHO they may potentially work with. Engaging candidates on social media allows us

Erika Williams

to do just that. By posting pictures

Chief Talent Officer Ally Since 2022

hosting chatrooms, and sharing our own

from DCA Team events, sharing blogs,

work within our Teams. As we move forward with our innovation, the experience of our hiring managers, candidates, and recruiters will remain our primary focus. We are excited to explore additional enhancements and automations to our hiring practices, to include candidate interview self-scheduling functionality, text and pre-recorded video interviews technologies, and the use of AI in our screening processes. Finally, please remember our robust employee referral program. We all enjoy working with people we know and like. Studies show that employees remain with their employers longer when they feel connected to their leaders and a to their teammates. Please encourage your friends and family to join you here at DCA! You can be rewarded for adding to our Team. Our TA Team is energized and dedicated to attracting and recruiting top talent for DCA. We thank you all for your continued partnership as we ALL work to hire the absolute best for Dental Care Alliance!

Welcome Newest TA Members!

Tom Bennet Provider Sourcer Ally Since 2022

Bring Us the Best

Kara Fendryk Provider Sourcer Ally Since 2022

Our Referral Bonus Program awards you when someone who you refer is hired by DCA or any of our allied practices. At Dental Care Alliance, we know the importance of attracting top talent Ashley Pitre Professional Recruiter Ally Since 2022

Lance Henry Professional Recruiter Ally Since 2022

to join the industry’s best – and the recruiting landscape in dentistry is more competitive than ever! As such, DCA has increased the referral bonus amounts for GP dentists and hygienists, and added a new level to the bonus program to encourage referrals for specialists. We invite you to consider your network and refer qualified candidates that would be a good fit to join the DCA family today!

The details. If you refer someone to DCA or one of our allied practices who is eventually hired, you will receive a bonus after their 6-month anniversary is reached, in accordance with the following guidelines.

Isaac Esaw Professional Recruiter Ally Since 2022

Dr. Shaliza Dawood Doctor Recruiter Ally Since 2022

Ben Sapkota iCIMS Admin Ally Since 2022

Brittney Gibson Doctor Recruiter Ally Since 2022

•

Applicant will apply through the Dental Care Alliance careers website (dcacareers. com) and MUST enter your full name in the “Referred By” field.

•

After the referred new hire reaches his/her 6-month anniversary, you will receive the referral bonus.

•

Bonuses are paid during the regular monthly bonus payroll run.

•

The value of the bonus varies on the position filled, as outlined below.

•

Part-time positions receive half of the full-time bonus amount (see image at right).

Specialist

Dentist (GP)

Hygienist

2,500

Full-Time Bonus

Dental Assistant

Manager or Accountant (Office or Department)

All Other Positions

5,000

2,500

Recruitment Support TA@dentalcarealliance.com Scan code to visit the recruiting page on DICE

750

Full-Time Bonus

750

Full-Time Bonus

500

Full-Time Bonus

DCA INSIDER / JULY 2022

SPECIALTY RECRUITMENT & EVENTS

The Art of Recruitment The dental industry is experiencing the latest challenges and trends in recruitment, including the competitive nature within the recruitment process. DCA IS A WELL-ESTABLISHED, fast-

various schools is crucial. This begins

growing, and innovative organization

with trust and the first conversation.

which offers a diverse yet complete

The foundation starts with the

program for any candidate. We

lectures and then continues through

continue to improve and perfect

communication. We have found that

our recruitment platform to ensure

by establishing this connection with

we are one of the top choices when

the providers in the programs, we are

considering their career decisions.

at the forefront of their minds when

The recruitment process for doctors and hygienists is beginning earlier in their

making future career decisions. Bringing value to their program

dental careers. DCA’s Talent Acquisition

curriculum by providing them resources

(TA) Team has developed a dental

and presentation topics of value is

school, hygiene school, and residency

another building block. Dental students

program strategy, offering educational

and residents are highly focused on

content to the students. The TA team

clinical work and requirements; and as

in partnership with clinical leadership

such, business acumen may be lacking

continues to improve and expand these

or in need of improvement. Educating

programs. The goal of these programs

students on the Basics of Successful

is to develop long-term relationships

Practice, Understanding and Reading a

with school administration, and program

P&L, and Communication and the Patient

directors to become a part of their

Experience are examples of preferred

curriculum. Through these lecturers to

topics and bring value, helping to create

the students and residents, we can share

a well-rounded future provider. We

DCA’s Mission, Vision, and Values, along

find that leading with education and

with employment opportunities, while

incorporating these concepts into

providing educational content. The TA

the curriculum not only creates more

Team serves as brand ambassadors

interest in DCA itself, but also sets the

in these programs with the primary

bar as to how we run our business

intent to establish a partnership and

and practices and the expectation for

foster such to provide an avenue for

continued learning and improvement.

future recruitment. Building relationships with the dental students and residents at the

Finally, we must continue to maintain the engagement with the students and residents both during their academic pursuit and after completion of their

Karen Riley

program. At DCA we pride ourselves in

Director, Talent Acquisition Programs Ally Since 2021

thereby building a better foundation for

Deb Packard Strategic Specialty Talent & Programs Partner Ally Since 2021

nurturing and maintaining relationships and pipeline of future dentists.

Top: Deb Packard, Angelique Swann and Karen Riley at the AAE Show in Phoenix, Arizona. Dr. Sarah Balaster presenting to a group in Milwaukee, Wisconsin. Dr. Don Gallo presenting at Commonwealth Dental School in Virginia. The team at the ODU Hygiene School Career Fair. Karen Riley pictured with Dr. Alex Cardounel at the NOVA Southeastern University Career Fair.

THREE KEY AREAS OF FOCUS FOR RECRUITMENT: 1. Building relationships

2. Educating students

3. Identifying the “why”, establishing trust, & communicating

BENEFITS CORNER

As you take care of patients, let DCA’s benefit programs take care of you! Over the last couple of years, we have seen a lot of changes in how we take care of ourselves and take care of our patients. As medical facilities start opening more and individuals become more comfortable with receiving medical care, we wanted to take this opportunity to remind you of some of the benefit programs that are available to you and your family.

Employee Assistance Program Life is not always easy. Sometimes a personal or professional issue can get in the way of maintaining a healthy, productive life. Your Employee Assistance Program (EAP) can be the answer for you and your family. For all team members, we offer an EAP for you and your families at no cost. You and your family can utilize the EAP for a variety of reasons, including but not limited to mental health services, legal assistance, financial advice, etc. This is a completely confidential program that DCA is happy to be able to offer you and your families through our partner, Mutual of Omaha. DCA group policy #G000-AYDX (800) 316-2796

Surgery Plus

Hinge Health

The SurgeryPlus™ program is a comprehensive benefit at NO ADDITIONAL COST that provides

For team members who are covered under one of DCA’s offered Blue Cross Blue Shield (BCBS) medical

access to a premier network of high-performing surgeons for non-emergent/planned surgical procedures.

plans, Hinge Health is available at no cost to you and all eligible dependents to assist with any chronic neck, back, knee pain that you might be experiencing. They offer 15-minute exercises with wearable sensors and a live coach/ physical therapist to ensure that form is correct to help build strength and mobility in the needed areas. In the convenient app, your Hinge Health care plan can be done from anywhere and at a time that works best for your schedule. That means never rushing to an appointment or worrying about copays!

If you are covered under Dental Care Alliance’s medical plan, you have been automatically enrolled in this extra benefit at no additional cost. If you are planning a procedure, call the SurgeryPlus™ program as you could save thousands of dollars.With SurgeryPlus, patients are connected to a dedicated Care Advocate that connects them to a board-certified surgeon for any needed surgery. The same dedicated Care Advocate manages the entire pathway of care for you. In addition to this service, depending on the BCBS plan the patient participates in, the deductible or co-pay will be waived; and if any travel is necessary, a stipend for the travel is provided. There is significant costs savings and better access to top quality care when using this program.

(855) 902-2777 hello@hingehealth.com

(833) 907-1989 DCA Benefits Support (941) 359-8492 DCAbenefits@dentalcarealliance.com Scan code to visit the Benefits page on DICE

Steve Duval Vice President, Human Resources Ally Since 2014

DCA INSIDER / JULY 2022

Have You Unleashed Your Potential Lately? The DCA Career Academy’s purpose is to provide all office team members, under the DCA umbrella, with the necessary learning and development opportunities to help them succeed in their job.

document, track, report, and deliver a variety of training courses. The LMS acts as a platform for online courses, and supports a range of other uses such as the registration and management of classroom programs. The system is available 24/7 and can be accessed using any desktop computer, mobile phone, or tablet. Currently the system is used to provide new hires with basic job knowledge and to support the offices in developing their staff. Dental Care Alliance strives to make our affiliated practices and team members better by allowing them to focus on and develop their strengths. We help to

THE ACADEMY creates, promotes, and fosters individual and organizational effectiveness by developing and offering a variety of innovative and diverse in-class, webinars, and e-learning programs in support of DCA’s commitment to team member development, partnership, and enrichment. The Academy accomplishes this through a series of in-class and e-learning training modules and the use of a Learning Management System (LMS). The LMS is an application that enables us to administer,

unlock growth in people and practices that wouldn’t be possible alone. Our dedicated Training Department strives to provide the tools necessary to unleash the full potential of our team members. Our partnership with Viva Learning will enable our teams to excel in their roles; and, in doing so, to provide the excellent patient experience that we strive to deliver to our patients. Viva Learning is a dental industry continuing education (CE) platform, that delivers live, interactive and self-study accredited content, provided conveniently online. A variety of courses are prepared and presented by today’s most respected clinicians, speakers and dental educators. These courses prepare our dental health care professionals for industry change and innovation with a self-learning approach to continuous improvement. Viva Learning is committed to providing online access to high quality, clinically relevant presentations, both interactive and on-demand, with the goal to help improve the way we practice dentistry.

Marie-Line Rigaud Director of Talent Development Ally Since 2009

Structuring Training to Meet the Dynamic Needs of Dental Care Alliance

Access to CE, learning and development offerings for all DCA Employees

THE TRAINING DEPARTMENT IS EVOLVING TO TALENT DEVELOPMENT. This change simply does not reflect a change in name but rather a strategic change to better support DCA as it continues to evolve. Over the course of the past years, we

Viva Learning is a dental

have established an online training capability via the DCA Career Academy. However,

industry continuing education

as the world and organization evolves so must the learning function. The Talent

(CE) platform, that delivers

Development team will build on the current infrastructure and implement targeted

live, interactive and self-study

learning strategies aligned with DCAs’ business goals and its plans for the future.

accredited content, provided conveniently online. A variety

Talent Development Team Strategies for Future Success

of courses are prepared and presented by today’s most respected clinicians, speakers and dental educators.

More robust and effective onboarding program

Amplify the impact of learning

Employee onboarding has a considerable impact on employee engagement, retention and productivity. The objective is to coordinate a process whereby all of the onboarding components- pre-onboarding, general onboarding and role specific onboarding are cohesive and result in the best possible experience for our new team members.

by creating a sustainable learning culture and by designing transformational programs. Implementing a variety of innovative learning methodologies leveraging 10-15 minute micro-courses, gamification, podcasts, on demand performance support and flexing these different modalities to meet our team members with the speed and type of learning they need.

How to Access Viva Learning: Each employee at Dental Care Alliance has their account into the VivaLearning portal. New Employees are uploaded at the end of every other week. Step 1: Visit dcalearning.com Step 2: Select Login on the top right of page Step 3: Login using the below information. Website: dcalearning.com

Professional development

A strength based leadership

As part of the career development and growth initiatives, the TD team will provide access to activities and resources to help our team members prepare for the next step in their careers and build the knowledge and skills they need to take on future opportunities.

Development approach consisting of actionable coaching and feedback.

These new team members are supporting all efforts to execute talent development strategies and help allies unleash potential!

Amanda Franson CE Event Coordinator Ally Since 2022

John Solis LMS Administrator Ally Since 2022

Shannon Chin Instructional Designer & Training Facilitator Ally Since 2022

Valerie Otero DA Training & Engagement Specialist Ally since 2020

Username: dca.[yourkronosusername] Temporary Password: onlinece

To VIEW THE FULL CE COURSE CATALOG and for more information on continuing education and other resources offered by Dental Care Alliance scan code below to visit dcacareeracademy.com

DCA INSIDER / JULY 2022

Booster Doses Although COVID-19 vaccines are still very effective in preventing severe disease, recent data suggest their effectiveness at preventing infection or severe illness fades over time, especially in people ages 65 years and older. Like many vaccines, COVID-19 vaccines need more than one dose to protect against the virus. These extra doses are known as booster doses because they boost your immune system after your initial protection naturally wears off over time. Several studies have shown that getting a booster dose improves your protection against COVID-19 and is very effective at preventing severe disease. Everyone 5 years and older should get one booster after completing their COMPLIANCE & LEGAL UPDATE

COVID-19 vaccine primary series. Some people can get two boosters:

COVID-19: Boosters and Staying Up To Date with Your COVID-19 Vaccines

•

Adults ages 50 years and older

•

People ages 12 years and older who are moderately or severely immunocompromised

•

People who got 2 doses (1 primary does and 1 booster) of Johnson & Johnson COVID-19 vaccine

Being up to date on your COVID-19 vaccines ensures you have the best protection possible against severe illness, hospitalization, and death. You are considered fully vaccinated two weeks after you get all recommended doses in your primary series of COVID-19 vaccines. To be up to date with your COVID-19 vaccines, you will need to be fully vaccinated and get all boosters doses recommended for you when eligible. The Centers for Disease Control and Prevention (“CDC”) recommends that everyone ages 5 years and older get their primary series of COVID-19 vaccine. The primary series includes two doses of Moderna or Pfizer or one dose of Johnson & Johnson. The CDC further recommends that everyone ages 5 years and older also receive a booster dose to stay up to date with their COVID-19 vaccines and boost protection against COVID-19. Some people can receive two boosters.

When Are You Considered Up-to-Date? You are up to date with your COVID-19 vaccines when you have received all doses in the primary series and one booster when eligible. The recommendations will be different depending on which vaccine you received, your age, your health status, and when you first got vaccinated.

Pfizer & Moderna COVID-19 Vaccines

1st dose + 2nd dose = Fully vaccinated + Booster = Up to date on dose(s) COVID-19 vaccines Johnson & Johnson COVID-19 Vaccine

1st dose = Fully vaccinated + Booster = Up to date on dose(s) COVID-19 vaccines

David Quigley, Esq. General Counsel Ally Since 2012

Risk Management and Patient Safety Resources Professional liability coverage through CNA comes with risk management resources and services to its insureds. CNA insureds are encouraged to take full advantage of these resources, which include a Risk Resource Department, Risk Management Articles and Case Studies, Professional Liability Claims Reports, Dental Risk Management Manual, Risk Management Templates, and online courses that may qualify

Influenza: Staying Up To Date With Your Influenza Vaccine

participants for CDE. Dental Risk Management Support: Ronald R Zentz, RPh, DDS, FAGD, CPHRM, CNA’s Dental Risk Control Consulting Director, is available to provide advice for issues CNA insureds encounter in practice, ranging from managing patient relationships to other practice concerns. Dr. Zentz is available

As we continue to fight the pandemic, please remember

by email at ronald.zentz@cna.com. If Dr. Zentz is unavailable,

that while COVID-19 remains a dangerous and serious threat, it

a dentist consultant or healthcare risk consultant will respond.

is not the only one out there. Influenza (the flu) is a contagious respiratory illness and can cause mild to severe illness. There

CNA Risk Management Resources Dental risk management resources may downloaded by

are a number of steps you can take that drastically decrease the likelihood that you will get sick from the flu, such as

navigating to the URLs included below for consent and other

getting vaccinated, avoiding close contact with people who

form templates, past articles and case studies, CNA’s current

are sick, washing your hands often, and avoiding touching

dental claim report, and the CNA dental risk management

your eyes, nose, and mouth.

manual. Risk Management Form Templates: •

https://cna.sharefile.com/d-sb34d589afe7485c8

The first and most important step in preventing the flu

•

Risk Management Articles and Case Studies:

is to get a flu vaccine each year. The flu vaccine has been

•

https://cna.sharefile.com/d-s85538f392714e7b9

Why should you get vaccinated?

shown to reduce flu related illnesses and the risk of serious flu

CNA Professional Liability Claim Report: 2nd Edition (2021)

complications that can result in hospitalization or even death.

and Related Content:

The CDC also recommends everyday preventive actions (like

•

https://cna.sharefile.com/d-s1b6d88fc13c84e84a1752eae 2a40ce0c

staying away from people who are sick, covering coughs and sneezes and frequent hand-washing) to help slow the spread

•

CNA Dental Risk Management Manual:

of germs that cause respiratory (nose, throat, and lungs)

•

https://cna.sharefile.com/d-s1308d79aa884768a

illnesses, like the flu.

Note that these URLs may change periodically due to system security requirements.

Influenza (the flu) can be a serious disease that can lead to hospitalization and sometimes even death. Anyone can get very sick from flu, including people who are otherwise healthy. You can get flu from patients and coworkers who are sick with flu. If you get the flu, you can spread it to others even if you do not feel sick. By getting vaccinated, you help protect yourself, your family, and your patients. Why is it important to get a flu vaccine every year? Flu viruses are constantly changing, so flu vaccines may be updated from one season to the next to protect against the viruses that research suggests will be common during the upcoming flu season. Additionally, your protection from a flu vaccine declines over time. As such, yearly vaccination is needed for the best protection.

Compliance & Legal Support Scan code to visit the Compliance and Legal page on page on DICE

Flu Season Is Coming! DCA’s Flu Vaccine Awareness Campaign will begin soon! Please take early action, get your vaccine by October 31!

DCA INSIDER / JULY 2022

Making DEI a Priority at DCA

PROUDLY, WE ARE a unique and talented team, making a true and lasting difference in the lives of others. Our patients, who are equally as diverse as are our team members, look to us for confidence, compassion, and care. We champion every kind of diversity – diversity of backgrounds, of thought, and of race, age, and gender. We strive to be more representative of the communities that we serve and better prepared to evolve and grow stronger as new opportunities emerge. Equally, we endeavor to make

At Dental Care Alliance, we believe in the importance of creating an organization that welcomes everyone who walks through our doors. Just a little more than two years ago, we endeavored to create not only focus, but a dedicated affinity group to celebrate the unique individuals who make up our allied offices and Support Center.

Kelly Stillman Vice President, Communications & Culture Ally Since 2018

all DCA team members (current and future) feel welcomed and open to sharing their thoughts, beliefs, and experiences for the betterment of our company, supported practices and our communities. We believe we cannot live our values without a specific focus on improving our performance related to DEI. Our U-SMILE values are the foundation for our behaviors as team members; and are a beacon for promoting diversity, equity within the organization. In our upcoming DEI Annual Report, we plan to share more information about who we are as Dental Care Alliance, and several highlights from the key initiatives we deployed since the start of our DEI journey. We truly hope it makes a difference.

Who we are DCA is an incredibly diverse and unique organization with more than 380 offices across 21 states*. We are proud of the individuals who make up our unique puzzle, complete with differing but beautiful genders, ethnicities, countries of origin, sexual orientation, race, and color.

21 States

380+

Allied Practices

5,000

Team Members

4,242 Female

775+ Dentists

85.2%

735 Male

14.8%

0.3%

17 American Indian / Alaska Native

0.4%

20 Native Hawaii / Other Pacific Islander

6.1%

303 Asian

1.2%

59 None

13.8%

687 Black / African American

2.7%

135 Two or more races

25.5%

1,269 Hispanic / Latino

50%

2,487 White

These differences are what make us the best dental professionals in the industry. What differentiate us as an organization that puts our patients first. What makes us beautiful. What makes us US. *as of July 15, 2022

Celebrating Our Uniqueness Pride Month JUNE MARKS THE CELEBRATION of Pride Month and the accomplishments, contributions, freedoms, and legal protections of our Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ+) community. Pride Month is celebrated each year in the month of June to commemorate the 1969 Stonewall Uprising in Manhattan. The Stonewall Uprising was a tipping point for the Gay Liberation Movement in the United States. We invite you to join the DCA family in celebrating Pride Month, raising awareness, inclusivity, and support of our LGBTQ+ allies!

Hispanic Heritage Month Sky Camacho Dental Assistant, Dentists’ Office of the Hudson Valley Ally Since 2019

HOLA DCA FAMILY! My name is Sky Camacho and I’m a dental assistant for DCA’s Dentists’ Office of the Hudson

Celebrating Pride Month: A Message of Gratitude

Valley office in Lake Katrine, New York. I am a proud Puerto

Rick Drummond | Office Manager | Baystate Dental of Westfield Ally Since 2009

Rican-American and have been an ally at Dental Care Alliance

ON THE LAST DAY of Pride Month, I send this letter to say, ‘thank you’ to my DCA family. Thank you to my company, both teammates and those I do not know personally, for

since 2019. I am excited to share a little with you about my diverse heritage. My father was born in Puerto Rico and came to the United States where he met my mother, who is German and Dutch. Being part of a diverse, large Puerto Rican family has instilled

understanding and accepting this month of celebrating not

in me a strong love for the culture in which I was raised – rich

only the 1969 Stonewall Uprising, but for the accomplishments,

with traditions, music, and art. Being raised Puerto Rican has

contributions, freedoms, and legal protections of our Lesbian,

inspired me to be an artist, along with the love for making

Gay, Bisexual, Transgender, and Queer (LGBTQ+) community.

Spanish food for my family and my coworkers… who look

To say everyone agrees and celebrates this month would be incorrect. However, working for a company that celebrates

forward to the leftovers! I have been blessed with two beautiful children. My daughter

Pride Month while continuing to raise awareness, inclusivity,

Laylah and son Julius have not only inherited my Puerto

and support of its LGBTQ family, and allies makes a huge

Rican, German, and Dutch heritage, but also African American

difference in our (LGBTQ+) lives.

heritage from their father.At night after I put the kids to

Companies have employed me in the past that have not

bed, I let my inspirations flow through painting. I recently

acknowledged this month, let alone celebrated it. In addition,

created artwork for my office with the bright colors so often

I was raised in an environment that was not as accepting

associated with many of the countries from where my family

nor open to opinions; and for some that cannot only be a

came. The spirit of the holiday season is important in our

struggle but also detrimental to their feelings, careers, and

family. I love to celebrate by making empanadas with my

lives. I have found a place that celebrates and encourages

children so they can learn and enjoy the traditions that I grew

diversity and for that am grateful.

up with. Check out the recipe below and make it part of your

Yes, the smile! logo will go back to its original color but that is the only thing I see changing come July Thank you, DCA.

Hispanic Heritage Month or holidays!Wishing you all the best and thank you for celebrating our diverse culture at DCA!”

An Inclusive, Floating Holiday: Ally Day

Ally Day in Action: Chinese (Lunar) New Year Sherry Hang, Office Manager DANV Skyline Ally Since 2009

EVERY YEAR I look forward to celebrating Chinese New Year with my family to honor our heritage. One of

AT DCA, WE BELIEVE we are strongest when our team

our traditions is to gift red envelopes -

members are comfortable embracing their full selves at work.

the married family members pass their

We recognize the importance of embracing our differences

“luck” through money to the children and

and celebrating the holidays, traditions, and observances that

unmarried family. Another tradition is the

may fall outside our standard holiday calendar.

food we share - every dish served has a meaning.

We established the DEI Council late last year with the purpose

You will see seafood featured, like shrimp, in a lot of

of promoting and encouraging diversity, equity, and inclusion

Chinese dishes because shrimp is called “ha” and we

within all levels of the company and across our allied practices.

hope there is an abundance of shrimp or “ha ha”, which

As part of our comprehensive benefits package, DCA offers

represents the joyous family laughing. It is so important

six (6) holidays – New Year’s Day, Memorial Day, Independence

to spend time with family and pass these traditions on to

Day, Labor Day, Thanksgiving Day, and Christmas. There

the next generation, and I am so appreciative that DCA

are hundreds more holidays and traditions that the world

created Ally Day to acknowledge our diverse holidays.

Sherry’s family - her cousin Hailey in traditional dress.

and many of our allies observe throughout the year. DCA embraces the differences that make us unique. DCA announced a new, floating holiday in 2021: Ally Day. It is our hope that Ally Day will empower our team members and provide time away to celebrate the holidays and traditions

DCA Joins Women in DSO

that are most important to you. Ally Day demonstrates our efforts to improve diversity, equity, and inclusion as an organization, and sets us apart as a

DENTAL CARE ALLIANCE is pleased to announce that we

leader in the dental industry. Through Ally Day, we honor YOU

have proudly joined as a founding DSO group in overwhelming

and take another step towards being more inclusive.

support of Women in DSO (WinDSO), the official nonprofit

Should you choose to volunteer or give back in some way that is meaningful to you during Ally Day, please consider sharing your story to help us share and continue to educate

organization supporting the empowerment and growth of women leaders in dental support organizations. As a founding DSO Group member, Dental Care Alliance will

our team. To share your Ally Day story, please email our

take part and participate within the Women in DSO platform

Communications team.

for ongoing networking, professional mentorship, specialized

The specifics of Ally Day follow the standard policy, eligibility,

education, and will contribute to the rich resource network

and guidelines for all other standard holiday or PTO for full- and/

developed exclusively to recognize women leaders of the

or part-time DCA employees. If you have any questions, please

present and develop the future women leaders in dental

reach out to our HR team or your manager for more details.

service organizations.

We believe the establishment of Ally Day will unite and

We look forward to making these and other resources and

inspire everyone at DCA to continue to grow in our journey to

growth opportunities available to the women of Dental Care

become more diverse, inclusive, and equitable. We are truly

Alliance as WinDSO grows.Additionally, one of our goals in

stronger together.

2022 is to launch a Women’s Leadership Circle here at Dental Care Alliance, as part of our efforts to expand diversity, equity, and inclusion. Please look for more information coming soon! Join Dental Care Alliance in celebrating Women’s History Month and this important advancement in our industry!

Women in DSO offers to its members: • • • • •

emPower: Meaningful networking with industry experts Grow: Real 1:1 mentoring with DSO leaders Learn: Exchange Circles featuring insights and ideas Celebrate: Platform to highlight talents and wins Advance: Inaugural conference in March (500+ attendees)

DCA INSIDER / JULY 2022

EMPLOYEE APPRECIATION

The Power of Recognition

The world of employee engagement and how to manage the employee experience is ever evolving. Organizations big and small are facing a whole new set of challenges as they strive to support a diverse workforce, and make sure employees feel appreciated while serving on the front lines or often in a new remote space.

meaningful moments of recognition. This can help remote, or patientfacing team members feel appreciated when they may be feeling isolated and will allow us to acknowledge team members who are making sacrifices on the front lines. Through smile! we amplify the recognition moments with a real-time social feed of recognition – because visibility matters. Not convinced by the science? Let me ask you a question: How do you feel after someone has recognized you? Do you feel more satisfied, motivated, and engaged? Does it encourage you

FOR DECADES, social scientists have worked to determine what makes the difference between an employee who is motivated to go above and beyond and one who takes the path of least resistance. These studies narrowed

Kelly Stillman Vice President, Communications & Culture Ally Since 2018

in on three simple things employees

leads to the latter, with employees putting in that extra effort. No matter your age, your occupation or where you live, that feeling you get when you are appreciated is something everyone understands.

their purpose and building

Recognition is the acknowledgement and appreciation of an employee’s behavior, effort or action which supports and contributes to the company, and is given for going above and beyond normal expectations.

relationships. Workplaces that create environments that give employees higher productivity and performance. Recognition is a perfect fit for all three keys to motivation. We know that what gets recognized gets repeated. That is why we

Insights & Engagement Specialist Ally Since 2021

go beyond in your work? Recognition

crave: feeling respected, understanding

what they crave unlock the secret to

Jessica Beverick

to maintain the same level of effort or

introduced smile! To not only recognize, but also showcase our people living our values or advancing the business, and to highlight individual and team achievements with

smile! is DCA’s virtual community, focused on cultivating and nurturing relationships with you.

NEW smile! Neighborhoods

Through smile! we amplify the recognition moments with a real-time social feed of recognition – because visibility matters.

Two new neighborhoods were introduced this spring coinciding with recognition events. THE DENTAL ASSISTANT NEIGHBORHOOD launched with the

small ways to show

initiatives and moments that amplify

big appreciation

DCA values, showcasing these amazing Allies.

In the busy hustle and bustle of

We thank everyone who took a

Dental Assistant recognition week. THE PSR/TC NEIGHBORHOOD launched with the Office Staff Appreciation Week. DCA cares about the personal

daily operations it can be difficult to

moment to celebrate an ally and

carve out a moment to authentically

explain how they really made a

growth and development of our

acknowledge a team members

difference in patients’ lives, team

allies. These new websites were

special contribution or occasion. The

members lives, and the DCA life.

developed to provide easy access

number of E-cards that were sent

Celebrating milestones and voicing

to team member specific support

through March and April increased

these moments to honor the people

services with targeted information to

exponentially throughout the multiple

that continue to embody DCA values

individual job roles.

appreciation weeks. Many notes of

provides an opportunity and a

Within these platforms we strive

gratitude, praise, and thankfulness

chance to reflect and say, “I see you,

to provide meaningful information,

were published in acknowledging team

and I appreciate you”. We hope to

to encourage and nurture the

members impacts, positive attitudes,

continue this era of appreciation,

growth of our Allies here at DCA.

and their hard work they put in daily

empowerment and continue to lift up

As the neighborhoods evolve, it is

at DCA. In the hustle and bustle of

and boost those that have impacted us

important to us to understand your

daily operations, these small words

by sending these notes not just during

preferences. We want to highlight

of heartfelt appreciation contribute

special weeks, but any day of the

what is important to you and

as a small memento to highlight the

week, throughout the entire year!

provide stronger channels that allow employees to access information, share their feedback, connect

# of E-Card Recognitions Sent By Month - YTD: Jan 22 236

Feb 22 118

Mar 22 472

Apr 22 486

passions, and roles. We endeavor to align opportunities that will help unify and help everyone continue to grow as we are advancing forward at DCA.

Announcements Education Opportunities Links to important sites Employee Appreciation Week: 107 E-Cards Sent

Dental Assistant Recognition Week: 187 E-Cards Sent

Office Staff Appreciaton Week: 330 E-Cards Sent

Information Polls Resources Guides

DCA INSIDER / JULY 2022

The Munch section of the wellbeing center provides a large variety of recipes in healthy eating. Choose from a large assortment of recipes such as family Favorites, Quick and easy, Spicy meal recipes, etc. Also read up on the latest featured articles

EMPLOYEE HEALTH & WELLNESS

such as how to deal with a picky eater or a guide to proteins.

Wellbeing Center Take advantage of all the wellbeing center in the smile platform has to offer! It is important to DCA that you, our ally,

Through the smile platform you can

have an overall sense of wellbeing not

access free Move classes anytime!

just at work, but with the ability to access

Provided free of charge for DCA

wellbeing outside the office too. Visit the

employees with content from ClassPass.

There has never been

Wellbeing Center in Smile to nurture mind

Take advantage of a wide selection of the

a better time to explore

and body with expert content from the

best exercise videos online fitness classes

the different articles

Wellbeing Center.

such a yoga, strength and toning, cardio

and money tools

etc...to help you meet your fitness goals.

provided in the Money

The Wellbeing Center is filled with hundreds of free videos, articles, tips, and other resources from wellness experts to support employees in their quest to

The Wellbeing Center provides many resources in the Mind section. Here you will find a collection of

section of the Wellbeing center. Learn what to look for when you are

lead healthier lives in Physical, Mental

mindfulness audios such as mediations,

considering purchases

and Financial aspects. Choose from many

audios, and even nature soundscapes

such as Homes, Cars,

different free resources and utilize the

as well as tips to reduce stress, increase

Weddings, Travel and

types of content and tools that best fit

productivity and even help you relax or

more. Read up on

your goals, interests, and lifestyle.

sleep better.

saving for your future or utilize the tools such as budget planner and calculators to work

Because Your Wellbeing Matters

out student loans, car

Get connected on the Wellbeing Center today to gain access to education, support, and tools to help you live a healthier and happier life.

etc. provided by the

purchases, credit cards, practical money skills website tools.

Finding Unique Ways to Say ‘Thank You’ Employee Appreciation & Spirit Week Feb 28- March 4, 2022 Good Times. Good Teams. Work Hard. Play Hard! Thank you to all our amazing allies who participated in theweeklong spirit week displaying their DCA Pride! Our team members are our greatest asset.

Get Engaged Through DCA’s Virtual Community

The participation incelebrating Spirit Week was amazing and fantastically inspiring to see these hardworking teams sharing their creative attire and decorations. These comraderies and teamwork amongst the offices further demonstrates why our employees make DCA a wonderful place to work. You, our allies, your energy, bring life to DCA and are the reason for our

smile! serves to bring our team members closer together, providing important company information and engaging and easy ways to help team members feel appreciated when they do good work and contribute to our mission.

success.The cheerful environment and creativity bring smiles to so many faces, we look forward to all the costumes and creations again next time!

Dental Assistant Recognition Week March 6-12, 2022 The 2022 Dental assistants’ recognition week demonstrated what many already understand, DCA Dental assistants are exceptional. A number of inspiring stories were shared highlighting DCA Assistants who are “living the values” every day. DCA Dental Assistants sustained hard work, skills, and dedication to their patients continues to be outstanding. Dental Assistants are a key part of the dental practice year-round, and here at DCA we are immensely proud to highlight these special ally contributions to commemorate their contributions. Thank you to all who participated in this special week to amplify the impacts these allies make. It is their knowledge, skills, commitment, and collaboration that we all continue to be inspired by, and all the magnificent work they do! Search the keyword DARW2022 on smile! for all stories.

National Dentists Day March 6, 2022 National Dentist Day arrived on a Sunday this year. Here at Dental Care Alliance, we are proud to celebrate and support the industry’s best team of providers each day! Annually National Dentist’s Day is our opportunity to show appreciation for the difference that doctors make in the lives and health of others. It is also a way to raise awareness and educate people about the overall importance of oral health. We honor all doctors

Click to view DCA Chief Clinical Officer, Dr. Don Gallo’s message for National Dentist’s Day.

across the DCA family for your innumerable contributions to the health and happiness of the families and communities that you serve. Thank you for your continued leadership and being our front-line heroes, our partners, and our allies.

Office Staff Appreciation Week April 25-29, 2022 There are multiple nationally established dentistry recognition

recognition to these dedicated allies. Therefore, Dental Care Alliance

incredibly proud of all the office

4,800+ Team Members. 380+ Practices. 21 States. 1 smile!

support staff allies across the

events for many clinical roles in a

established Office Staff Appreciation

country. We know their focused

dental practice. Here at DCA we noted

Week to honor and pay tribute to the

efforts and essential problem-

that there was not a designated

industry’s best dental office staff! In

solving skills are crucial to DCA

observance for the administrative

this inaugural event, we called for

success! Thank you to all who

dental office support staff who work

and received multiple nominations

shared stories of these amazing

so diligently help to keep dental

to honor these allies from across

allies whose demands can change

offices running smoothly!

the DCA family. We want to thank

from moment to moment. DCA is

everyone who took the time out to

incredibly proud of all the office

and efforts these individuals put in

highlight these multitasking gurus,

staff multitasking gurus who can

to “making it happen” and wanted

showing gratitude and support of

pivot with ever changing demands

to bring special appreciation and

individuals in these roles. DCA is

and continue to “make it happen”!

DCA sees the demanding work

To get started, look for your activation email, log in and build your profile, add a photo, recognize a colleague, and make someone else smile! by sending an eCard. smile! is fully supported 24/7/365 to help you with any questions you may have. From the Home page, click the Help Desk tile or click here to find a variety of additional FAQs, plus you can speak to someone directly via either LiveChat or email.

Click the video thumbnail to learn more about smile!

DCA INSIDER / JULY 2022

A Support Center Working for You

We’ve perfected the art of practice support. A sum that’s greater than its parts. Our world-class support team is there for our practices, supporting and empowering them to stay focused and committed to delivering exceptional care.

Accounting & Finance

Ally Integrations Ensures a successful integration

Analytics & Revenue Programs

Communications & Culture

Oversees all Accounting functions and establishes related controls and best

and serves as the central point

Leverages data to answer difficult

support center departments

practices. This includes monitoring

of communication for DCA’s

questions about what happened, why

to craft and deliver key internal

banking activities, paying bills,

newest partners.

it happened, and what DCA should

communications. Manages online

processing expense reports, preparation

Matt Brush Ally Since 2010 Vice President, Affiliation Integrations mbrush@dentalcarealliance.com 352.219.9923

do about it. We look for pockets of

reputation and responses to patient

opportunity hidden within the data,

feedback received through Google and

leveraging scale & insights across the

social media sites. Drives team member

entire business to provide tailored

engagement through recognition,

guidance at the Division, Region, and

reward, and pulse survey strategies.

and review of financial data and reports distributed to the offices, analytical procedures, budgets, and projections.

Talia Pandolfi Ally Since 2017 Controller tpandolfi@dentalcarealliance.com 941.955.3150 (007222)

Office level.

Matt Thiel Ally Since 2019 Vice President, Analytics & Revenue Programs mthiel@dentalcarealliance.com 941.955.3150 (002309)

Partners with senior leaders and

Kelly Stillman Ally Since 2018 Vice President, Communications & Culture kstillman@dentalcarealliance.com 941.955.3150 (001097)

Dental Hygiene

Facilities & Real Estate

Human Resources

IT Systems

Creates exceptional clinical value to the

Collaborates with leadership to ensure

Assists DCA-affiliated offices with

Develops world-class, cutting-edge

practice and effectively communicates

a safe, clean, and comfortable facility in

employee relations, payroll, and benefits.

information technology systems and

treatment plans with patients.

which to serve patients. We partner with the finest service providers to maintain

healthy smiles for life.

the DCA assets while being good

Glory Grossbard Ally Since 1997 Vice President, Hygiene & Practice Development ggrossbard@dentalcarealliance.com 786.298.7853

stewards of the budget.

Steve Duval Ally Since 2014 Vice President, Human Resources sduval@dentalcarealliance.com 941.955.3150 (005001)

positions our IT infrastructure, clinical

Constructive coaching helps create

Kenneth Ziff Ally Since 2021 Vice President, Facilities & Real Estate kziff@dentalcarealliance.com 941.718.9379

systems and digital consumer strategies.

Joel Olivio Ally Since 2010 Director of IS/IT jolivio@dentalcarealliance.com 941.955.3150 (00507)

Comprehensive resources and compassionate support IT Operations

Insurance Plan Management

Legal & Compliance

Facilitate data availability for all interested

Credentials providers, negotiates and

Covers the entirety of our organization’s

departments; Provides enterprise wide

renegotiates contracted fees for all

legal and compliance needs with a

reporting/data feeds internally and

Health Plans to ensure the best possible

multidisciplined, cohesive approach.

externally; Validates of revenue data for

reimbursement for services rendered.

affiliate systems; Supports Revenue Cycle with AR management by means of process automation/oversight and data analysis; Supports the IT Conversion Team with data needs for system conversions.

Nicole Chaulsett Ally Since 1998 IT Operations Manager nchaulsett@dentalcarealliance.com 941.955.3150 (007553)

Mike Cole Ally Since 1999 Vice President, Insurance Plan Management mcole@dentalcarealliance.com 941.955.3150 (007246)

David Quigley, Esq. Ally Since 2012 General Counsel dquigley@dentalcarealliance.com 941.955.3150 (007552)

Marketing

Procurement

Revenue Cycle

Collaborates closely with our partners

Our procurement team aggressively

Leads as a partner for AR, denial

to execute sophisticated, forward-

negotiates pricing and maintains

management, EFT/ERA cash posting

thinking strategic marketing plans

relationships with the best

and other revenue cycle initiatives.

developed for affiliated practices

manufacturers in the dental industry,

and brands to meet defined growth

to ensure all DCA-affiliated practices

objectives, increase new patient flow,

have access to the highest quality

and improve patient retention.

supplies at significant discounts.

Shawn Wherry Ally Since 2006 Vice President, Marketing swherry@dentalcarealliance.com 941.955.3150 (007228)

Kevin Burke Ally Since 2021 Director, Procurement kburke@dentalcarealliance.com 941.955.3150 (001112)

David Neal Ally Since 2018 Vice President, Revenue Cycle dneal@dentalcarealliance.com 941.955.3150 (007560)

Talent Acquisition & Retention

Tax & Process Automation

Training & Development

Establishes and implements tax policy

Provides flexible and innovative

Identifies, screens, and hires the

and oversees tax compliance and

learning and growth opportunities to

industry’s best candidates to fill open

planning for the organization.

support our commitment to employee

Daniel J. Burke, CPA Ally Since 2018 Vice President of Tax & Process Automation dburke@dentalcarealliance.com 941.955.3150 (007291)

development, partnership and

positions within the organization. Ensures engagement and provides recognition and other important support programs to promote an optimal workplace for DCA teams

Erika Williams Ally Since 2022 ewilliams@dentalcarealliance.com

It’s not just a part of our name. It’s who we are. We are allies. And when you are aligned with someone who shares your vision and desire to improve lives, great things happen. We’re a collective support system for doctors, specialists, hygienists,receptionists, and office staff committed to improving the health of our patients and the communities we serve. A sum that’s greater than its parts. An ever-growing network and support system.

Scan code to watch The Art of Practice Support. This video highlights the people behind the Support Center, allowing those outside of DCA to feel the strength of our business support expertise, our passionate commitment to the advancement of dentistry and capture a glimpse of our “Practice First” culture.

enrichment.

Marie-Line Rigaud Ally Since 2009 Director of Training & Organizational Development mrigaud@dentalcarealliance.com 305.274.2499 (008016)

DCA INSIDER / JULY 2022

Shop + Give Back

DCA Swag for Everyone! As part of our 30th Anniversary celebration, we are thrilled to announce the launch of the DCA SMILE Shop! After the success of our Pop-Up Shop earlier this year, today we officially launch our permanent store with an awesome selection of DCA gear. Every purchase made will directly benefit the U-SMILE Foundation and its mission to serve first by providing world-class dental healthcare services and education for communities and individuals in need. The DCA SMILE Shop offers shoppers a selection of high performance apparel items and accessories from name brands like The North Face®, Nike®, Travis Mathew®, and OGIO®. Each item has multiple color and style options that can be customized with the DCA logo. We will continue to add items to the site and provide you with the latest trends in DCAbranded gear! You can also look forward to the addition of practice brands in 2022!

For every purchase made through the SMILE Shop, we will give back 1% to the U-SMILE Foundation! We invite you to log in to the DCA SMILE Shop to explore exclusive DCA-branded apparel, accessories, and more! Visit dcasmileshop.com to start shopping!

Your favorite brands customized for DCA!

Creating Your Account To get started, you will need to create an account by visiting www.dcasmileshop. com and entering your email address in New Customers section of the login page. Then click ‘Sign Up’ to complete your account setup.

Shopping and checkout is similar to the experience with other online retailers. You will have the opportunity to provide specific shipping and billing information, and can complete your purchase with any major credit card. We are also working on adding the capability to pay using other secure electronic methods such as PayPal®, ApplePay®, and Venmo®. As we learn more about that process, we will announce additional information. After you complete an order, you will receive an email confirmation with an order and tracking number to the email you provided at check out. Our supplier partner is committed to a smooth and efficient fulfillment process. While some items are in stock, some of the DCA SMILE Shop apparel is made-to-order. Any apparel piece that is a made-toorder item takes approximately 10-15 business days for production. Shipping times may vary. Need help? Should have questions about the website, your order, or shipping times, please contact our DCA SMILE Shop Customer Care team by email at programs@shumsky.com or by phone at 800.414.8946.

Thank you for your support and happy shopping!

DCA Support Directory We are here for you. Please use this information to connect with any member of the DCA Support Team with questions or needs. Full Name Aaron D’Amico Abby Frey

Ext

Title

Full Name

Ext

Title

002300

Insurance Coordinator

Brian Peddie

–

DA Training Specialist (507) 208-8770

Bridget O’Neill

–

Bryan Weston

002421

Helpdesk Representative 1

C.J. Nocella

002409

IT Integration Manager (386) 986-0451

Caitlin Roboski

007282

Fee Schedule Analyst - Insurance

Carla Nesta

007257

Lead HR Coordinator

Carol Juliano

007231

Accounts Payable Coordinator

Caroline Ramsdell

001103

Staff Accountant

Caryn Ackerman

007247

Office Manager & Administrative Assistant (Russell Allen)

Abrilla Sanchez

–

Alberto Suarez

009128

Staff Accountant Contact Center Coordinator

Alesha Mistelske

–

Senior Staff Accountant

Alex Bardenhagen

009123

Sr. Contact Center Coordinator

Alex Gibson

–

Sr. Contact Center Coordinator

Alex Pallares

007275

Senior Data Analyst

Alexandria Wise

–

Benefits Administrator and Employee Relations Specialist

Alice Ricciardi

–

Insurance Coordinator

Alyssa Duran

–

Insurance Coordinator

Amalia Trujillo

–

HR Coordinator

Amanda Newberry

–

Fee Schedule Analyst

Amber Altiero

–

Insurance Coordinator

Ana Atiles

008008

Sr. Payroll Specialist

Ana Cabiedes

008019

Claims Rep

007226

Technology & Accounting Policy Director IT Operations Specialist Affiliations (413) 237-1036

David Pegg

David Quigley Deanna Franciotti

Debbi Rassel

Debbie Wagner

Debbie Wise

007542 – 007552 – 007272

–

007237

Title Board Member (941) 809-5940 Chief Development Officer (610) 304-5029 General Counsel & Compliance Officer Patient Service Rep 2 DentRite Customer Service Supervisor

AP Coordinator Executive Assistant (J. Rhodes, D. Hockel, J. Koziel, & M. Olan)

–

Insurance Coordinator

Chase Statzer

–

Systems Administrator

Debra Packard

–

Specialty Recruiter (417) 850-3322

Debra Ziglar

–

Accounts Payable Coordinator

Denise Arechavaleta

008030

Director of Service Excellence (305) 710-7245

Denise Bezona

–

HR Assistant

Denise Gharky

–

Staff Accountant 2

Chelsea Mason

005007

HR Coordinator NE

Chelsea Thompson

007309

CBO Refund Specialist

Chris Scott

002417

Chief Information Officer

Christa Bass

005005

Senior Recruiter

Christopher Carillo

–

AP Coordinator

Christopher Raymond

–

Helpdesk Representative I

–

Insurance Mail Coordinator

Andrew Clarke

–

VP, Business Development (978) 505-9092

Angelique Swann

–

Implant Project Manager

Christopher Ta

002412

Helpdesk Representative I

Insurance Coordinator - CBO

Cindy Tomblin

005009

HR Coordinator

–

David Nichols

Ext

Cassondra Parsons

Andrew Bartolone

Annette Cason

Full Name

Donel Petrin

007547

Sr. IT Operations Specialist (941) 504-4124

Don Gallo, DMD

008034

Chief Clinical Officer (786) 972-0458

Anthony Caiazzo

001086

Staff Accountant

Claudia Buchanan

001045

Buyer

Dustin Edwards

–

Anthony Gallant

001099

Digital Marketing Director

Claudine Walters

007238

Integration Accounting Manager

Eddie Parmenter

009201

IT Operations Specialist

April Cutler

007245

Staff Accountant

Colleen Edel

003085

Doctor Administrator

Edna Kittendorf

002325

Accounts Payable Coordinator

April Grinchenko

002307

Insurance Coordinator (Verifications)

Corinne Bennett

–

Patient Service Rep 2

Elizabeth (Beth) Bruns

007256

Accounts Payable Coordinator

CSM Team

Corrine Stoltzfus

007386

Assistant Controller

–

Senior Professional Recruiter

002405

IT Integration Specialist (941) 374-5122

–

Executive Vice Chairman (201) 303-5648

April Snowden

009013

Ashley Mofford

–

Insurance Coordinator

Ashley Pitre

–

Senior Professional Recruiter

Cory Ramos Craig Abramowitz,DDS

Ashley Ratliff

–

Revenue Cycle Manager

Austin Hunter

007054

Business Development Coordinator

Craig Murray

Insurance Data Specialist

Cristian Rodriguez

–

Help Desk Representative II

Crystal Barron

–

Revenue Cycle Supervisor

007279

Delegated Credentialing Coordinator

Autumn Rogers

007173

Avery Jones

–

Digital Marketing Specialist

Azure Larsen

–

Insurance Coordinator

Barry Ames

007544

Ben Sapkota

–

Crystal Chouinard

007555

Dentist Recruiter iCIMS Administrator

Recruiter

Dan Cayetano

–

Administrative Director - Northeast (Evolve Ext. 60001)

Danny Burke

007291

–

Sr. Staff Accountant

Blair Hohmeister Bobbi Coil

002304

Lead Insurance Coordinator

Darnelle Gomez David Neal

– 007560

009112

Insurance Coordinator - CBO

Erwin Goodwin

007290

Staff Accountant

Faye Lucchesi

002316

AP Coordinator

Florencia Real

–

Staff Accountant

Gabriela SmithFranco

007280

DentRite Customer Service

007274

Director of Planning & Analysis

Greg Lindman

007294

IT Operations Specialist

IT Admin Developer

Heather Brealey

002326

IT Operations Specialist

VP of Tax

Isaac Esaw

–

Senior Professional Recruiter

Training Specialist

Jack Kourie

–

Staff Accountant 2

VP of Revenue Cycle

Jake Gaecke

002303

Chief Operating Officer (317) 292-4044

005004

Erin Keating

Grace Dragotta

007558

Betsy Layhew

Director of Marketing Operations

Director of Practice Development (786) 298-7853

Dale Hockel

CSM Team

001089

–

Systems Administrator

009016

Erica Woolard

Glory Grossbard

002402

Beth Vaniderstine

Network Telecom Analyst

Insurance Coordinator - CBO

D.J. Schlehlein

Insurance Coordinator

002419

–

009144

Eric Jackson

Genesis Medrano

Cyerra Mann

Berenice Quintero Hernandez

Betty Guarino

DVP, Central (857) 272-5156

Elizabeth Rodrigue

Insurance Mail Coordinator

Senior Professional Recruiter

Senior Data Scientist

64 Full Name

Ext

Title

Full Name

Ext

Title

James Jean-Louis

001050

Buyer

Laura Cortes

009017

James Murray

001107

Digital Marketing Specialist

Laura Warren

–

Helpdesk Representative I

001095

Chief Revenue Officer (920) 265-4362

Laquention Smith

–

Help Desk Representative I

James Nick Jamie Esparza

–

Marketing Manager

Jamie Pruitt

007295

IT Operations Specialist

Jeff Dreels

007271

Employment Manager/Dentist Recruiter (941) 809-5245

Jeff Koziel

–

President

Linda Coller

007244 –

Assistant Accounting Manager

Mitch Olan

007541

Executive Chairman (941) 809-5944

Project Manager (R/E Operations)

Molly Benz

–

DCA Brand Director 941-376-4501

Help Desk Representative

Monica Chouinard

Sr. Accounts Payable Coordinator

Nader Mityas

Scheduling Coordinator

Lisa Keith

009020

Contact Center Coordinator

Lisa Liquori

002332

Insurance Coordinator

Lisa Pallotto

007261

Payroll Manager - Affiliations (Evolve Ext. 60009) (201) 739-2260

Claims Specialist

Lisa Soto

006110

Accounts Payable Coordinator

007248

Corporate Tax Manager

Jenifer Woods Lammi

002334

Collections

Jennifer Gomez

008014

Credentialing Coordinator

009321

Leslie Williams

–

Senior Professional Recruiter

Insurance Coordinator

Jennifer Otto

–

Jennifer Seeds

010120

Consumer Experience Specialist

Livie Paret

Jenny Gil

008026

Specialist

Madison Edel

–

Leave & Benefits Coordinator

Helpdesk Representative I

Madison Martin

–

Staff Accountant 2

007557

Chief Executive Officer (484) 678-7466

Madison Ramirez

–

Jessica Gay

–

Insurance Coordinator

Jessica Lylis

–

Staff Accountant 2

Mandy Gast

–

Jerobi Rizk Jerry Rhodes

–

Maggie Crymer

002445

Visual Production Director

Josh Maggard

001115

Digital Marketing Specialist

Juanita Honor

002323

Accounts Payable Coordinator

Juergen Mohr

007236

Sr. Staff Accountant

Julian Wilder

002406

Network/Telecom Analyst (941) 376-3746

Matthew Thiel

002309

Julie Johnson

007550

Legal and Compliance Coordinator

VP of Analytics & Review Programs (920) 209-2329

Megan Martin

007233

Assistant Accounting Manager

Meghan Anderson

007240

Manager of Benefits and Compensation

Kelly Stillman

001097

VP, Communications & Culture (317) 741-8842

Kelsey Ellsworth

–

Assistant Course Developer

Kendra Bennett

001047

Human Resources Specialist

Kenneth Ziff

064049

Vice President, Facilities and Real Estate

Kevin Burke

001112

Procurement Director

Kim Bastien

001077

Insurance Coordinator

Kristin Davis

–

Digital Marketing Specialist

Lance Henry

–

Senior Professional Recruiter

Insurance Coordinator

Marie-Line Rigaud

008016

Mariella Gomez

009015

Marketing (Main Street FL)

Marion Williams

–

Facilities Manager (941) 404-9277

Matt Martinez

–

M&A Associate (305) 613-9943 Assistant Account Manager

CSM Team

Melissa Rothenbach

007298

Financial Analyst

Michael Bergelin

001068

Brand Manager

Michael Calder

Michael Duff

– 002308

Michael Schaaf

IT Operations Specialist Lease Administrator (618) 741-7752

Staff Accountant 2

–

Accounts Payable Coordinator

007289

–

Joseph Balmforth

007288

Nicole Soler

Staff Accountant

Assistant Course Developer

Kelly McCormick

IT Operations Manager (941) 650-4734

007227

CSM Team

Training & Organizational Development Director (786) 877-6080

IT Operations Specialist

007553

Patricia Martin Tolentino

–

Nicole Chaulsett

Pamela Boyle

John Solis

Kelly Knake

Payroll Specialist

Staff Accountant 2

IT Technical Services Director (941) 348-9161

Claims Rep

–

002418

008028

Nicole Bethel

Paige Mckenzie

Joel Olivio

Karina Argotte

Senior Construction Project Manager

Payroll Analyst

IT Financial Analyst

Coupa Administrator

003102

–

007241

007297

Nick Schorr

Oscar Irazoque

Jody Annis

Kate Wood

IT Integration Specialist

VP, Business Development (904) 742-4684

–

002411

Regional Marketing Specialist

Marie Barillas

Melanie Ahrens

Nick Potts

–

Associate General Counsel

Director of Talent Programs (410) 960-0540

Accounting Clerk (Treasury)

Olivia Quinlan

007196

–

Insurance Coordinator

007220

Sr. Contact Center Coordinator

Jessica Savidge

Karen Riley

–

Nelly Garcia

008006

009019

Marketing Operations Specialist

Sr. Systems Administrator

Ocli Cundins

Maria Gacek

001063

–

HR Assistant

Sr. Benefits Administrator

Karen Harper

Administrative Assistant (Credentialing/DentRite)

–

001020

–

Neko Cruz

007281

Nicole Sutton

Jessica Ramos

Matthew DeLoach

Title

007292

–

Payroll Specialist

Jennifer Obriot

Leslie McCullough

007556

Ext

Mike McGarigle

Lisa Altiero

008029

Jeleany Mesa

Lauren Johnson

CSM Team

Full Name

VP of Business Development (South Central) (720) 581-5668

Business Support

Patrick Perry

002410

Helpdesk Representative I

Paula Poggi

–

Affiliate Project Manager

Paula Walters

007285

Accounts Payable Coordinator

Peter Menke

007252

Staff Accountant II

Peter Savage

–

IT Operations Specialist

Rachel Black

001054

Purchasing Coordinator

Rachel Fielding

–

Accounts Payable Coordinator

Raygena Bailey

007287

Accounting Clerk (Treasury)

Rebekah LaBarrie

–

Sr. Credentialing Specialist

Regina Best

–

Senior Staff Accountant

Richard Papaluca

–

CBO Insurance Coordinator

Robert Hall

–

Help Desk Representative

Rose Benjamin

–

Claims Specialist

Roseanna Veeren

–

Buyer

Roseanne Armstrong

–

Revenue Cycle Supervisor

Rosie Chersia

007299

Accounts Payable Coordinator

Russell Allen

007549

Chief Financial Officer

Help Desk Representative I

Ruthie Farquharson

007249

Treasury Management Supervisor

Insurance Coordinator

Michael Tremba

002413

IT Help Desk

Ryan Dinka

–

Accounting Clerk (Treasury)

Michaela Muniz

002362

Director of Insurance Plan Management

Ryan Zeman

–

VP of Business Development (815) 793-3421

Michelle Axberg

001072

Insurance Mail Coordinator

Sandy Goding

007281

Accounts Payable Coordinator

–

007246

VP of Insurance Plan Management/DentRite (727) 424-2990

Sarah Rios

Mike Cole

Savannah Newbanks

002422

Mike Chois

–

Senior Staff Accountant

Scott Gehrke

–

Marketing Coordinator IT Integration Coordinator SQL Developer/Admin

Full Name Serifat Bello Shaliza Dawood

Ext

Supported Practices

Title

007260

Accounts Payable Coordinator

–

Senior Professional Recruiter

Arizona

Cordon Orthodontics, Cave Creek

008010

Payroll Manager (305) 502-5405

Shawn Wherry

007228

VP of Marketing (941) 914-4768

Sim Son

002414

IT Help Desk

Sonya Francisco

002330

Insurance Coordinator

East Valley Implant and Periodontal Center Mesa Scottsdale Phoenix

Sophia Eteau

007243

Accounts Payable Coordinator

Precision Dental, Gilbert

Stefanie Grossman

001056

Creative Director

Arkansas

Stephanie Gomez

008032

Credentialing Supervisor

Stephanie Toney

–

Shauna Pierce

CSM Team

Steve Duval

005001

VP of Human Resources (352) 430-4326

Steven Cole

–

Credentialing Specialist

Suzann Coley

–

Revenue Cycle Supervisor

Talia Pandolfi

007222

Controller (813) 774-2265

Thomas Bennett

–

Recruiter

Tirita Shelton

–

AP Coordinator

Tony Persaud

–

IT Support Desk Manager

Traci Dunn

007242

Insurance Data Specialist

Tracy Pham

001082

Director of Human Resources and Affiliation Engagement

Travis Mcclellan

–

Senior Staff Accountant

Vickie Arthur

007250

William Cole

–

Insurance Coordinator

William Sizemore

001073

Senior Accounts Payable

Yousy Jimenez

008001

Insurance Coordinator

Zayda Trujillo

008021

Claims Rep

Sarasota Support Center 6240 Lake Osprey Drive Sarasota, FL 34240 Main: (941) 955-3150 Fax: (941) 388-6989

Accounting Clerk (Treasury)

Arkansas Maxillofacial Surgery Little Rock Bryant Ashcraft Orthodontics Little Rock Jacksonville

Colorado

Colorado Springs Oral Surgery Colorado Springs North Colorado Springs South Pueblo Red Rocks Endodontics Lakewood Wheat Ridge

Connecticut

Huntington Family Dental Group, Shelton Lighthouse Dental Care, Stratford Long Wharf Dental Group, New Haven Premier Dental of Connecticut Danbury Fairfield Farmington Valley Hartford

Delaware

New Castle Dental Associates

Florida

Advanced Dental Care for Kids Bradenton Advanced Dental Care Bradenton Brandon Citrus Park, Tampa Clearwater, Largo Designer Smiles, Orlando Englewood Lakewood Ranch, Bradenton

Manatee Dental at College Park, Bradenton Manatee Dental of East Bradenton Mandarin, Jacksonville Mount Dora Ocala Oceans Dental Group, Palm Coast Ocoee Orange Avenue Dentistry, Orlando Orange City Orlando Pembroke Pines Quail Meadows, Ocala RDV at Sportsplex, Orlando Riverview Rockledge Dental Sarasota Sarasota East Shady Road, Ocala Sweetwater Smiles, Longwood Tampa Temple Terrace

Orange Park Park Street, Jacksonville

Anastasia Dental Associates, St. Augustine

Miami Center for Cosmetic & Implant Dentistry

Argyle Dental Center, Jacksonville Boynton Oral & Maxillofacial Surgery & Implant Center Dental Associates of Florida Bartow Brooksville Central Brandon Lakeland Lutz Plant City Sun City Tampa Walding & Associates, Lakeland Winter Haven Dental Specialty Center Aventura Baptist, Miami Cape Coral Cutler Bay Forest Hill, West Palm Beach Fort Myers Homestead Jupiter Miami Beach Naples Palmetto Center for Dental Specialties Sunrise Center for Dental Specialties Imray & Gesek Baymeadows, Jacksonville

Main Street Children’s Dentistry & Orthodontics Aventura Baptist Medical Plaza, Miami Cape Coral Clermont Ft. Myers Homestead Jupiter Kendall, Miami London Square, Miami Miami Beach Miami Lakes Naples Orange City Palmetto Bay Palmetto Hospital, Hialeah Plantation South Broward, Cooper City Waterford Lakes, Orlando Wellington, Royal Palm Beach Winter Park

Pediatric Dental Associates, Miami Tioga Dental & Orthodontics Celebration Pointe Gainesville Towncare Dental Altamonte Springs Bonita Springs Cape Coral Clermont Cooper City Cutler Bay Dental Associates of Hollywood Dental Associates of Kendall Dental Center at Aventura Dental Center at Baptist, Miami Forest Hill, West Palm Beach Fort Lauderdale Ft. Myers Hialeh Square Homestead Jupiter Dental Group Lauderhill London Square, Miami Miami Beach Dental Center Naples Naples Center for Cosmetic Dentistry Palm Dental Center, Hialeah Pinecrest, Miami Plantation Dental Services Sunrise Dental Group, Plantation Superior Dental, Plantation West Kendall, Miami Winter Park

Georgia

Buford Family Dentistry Dental One Associates College Park Drs. Grant & Conger, Dalton Eagles Landing, Stockbridge Fayetteville Kennesaw Marietta Toco Hills, Atlanta Imagix Dental Alpharetta Dental Professionals of Vinings, Atlanta Hickory Flat Dental, Woodstock Johns Creek Dental, Suwanee Legacy Pediatric Dental & Orthodontics, Kennesaw Norcross Roswell Suwanee North Point Periodontics & Dental Implants, Alpharetta Northside Oral Surgery, Dunwoody Patrick Toms DMD, Gainesville Quality Orthodontic Care Alpharetta Johns Creek

Annapolis Belair, Abingdon Beltway, Baltimore Columbia Cross Keys, Baltimore Drs. Lasher and Harriman, Waldorf Frederick Oxon Hill Steeplechase, Capitol Heights Valley Dental Associates, Owings Mills Westminster Greater Maryland Oral Surgery Frederick Gaithersburg Silver Spring Main Street Children’s Dentistry & Orthodontics Elkton Forest Hill Glen Burnie Havre de Grace Perring Parkway, Baltimore Naylors Court Dental Partners, Pikesville

Massachusetts

Maple Shade Dental Camp Crossing, East Peoria East Peoria Peoria, Dunlap

Baystate Dental Belchertown Chicopee Greenfield Harrison Holyoke Ludlow Northampton Springfield Sturbridge West Springfield Westfield Wilbraham

The Foehr Group, Bloomington

Children’s Dentistry of Chicopee

Indiana

Michigan

Town Center Dental, Suwanee

Illinois

Forever Family Dental of New Lenox

Brace Yourself Orthodontics Elkhart South Bend The Dental Center Goshen Granger Mishawaka Plymouth South Bend (Adult) South Bend (Pedo) Warsaw Wadas Dental Center Crown Point Munster

Maryland

College Park Dental Dental One Associates

Family Dental Group, Flint Gentle Dental Grand River Avenue, Detroit Gratiot Avenue, Detroit New Baltimore Shelby Township St. Clair Shores Warren Westland

Minnesota

Lake Minnetonka Dental, Wayzata

New Jersey American Dental Center, Union Dental Arts of South Jersey, Voorhees

Dental Solutions Blackwood Deptford Voorhees Diamond Spring Dental Associates, Denville Garden State Dental East Brunswick Newark Roselle Park Toms River Midland Park Family Dentistry Old Bridge Family Dental Pediatric Dentistry & Orthodontics of Midland Park Thurm Dental Group Ridgewood Oral & Maxillofacial Surgery Glen Rock Ramsey

New York

Cooper Perodontics & Implantology, Roslyn Dentists’ Office of the Hudson Valley, Lake Katrine Dolson Avenue Dental, Middletown Family Dental Group Brewster Fishkill Jefferson Valley Farber Center for Periodontics & Dental Implants Hauppauge Medford Helfner Family Dental, Commack Jutkowitz Periodontics & Implantology Manhattan Roslyn Heights Kids Family Dental Long Island Dental Specialty, Huntington Nevid Dental, Pawling PDA Dental, New York City Ramapo Dental Care, Suffern Richard L. Rausch, DDS, New York City Saw Mill Dental, Yonkers

Ohio

Eckels Orthodontics, Marietta

Pennsylvania

Bryn Mawr Dental Associates Dental Solutions 13th Street, Philadelphia Bala Cynwyd Cedarbrook, Wyncote Grant Avenue, Philadelphia Jenkintown Market Street, Philadelphia Media Roxborough, Philadelphia Stoney Creek, Springfield Upper Darby Gentle Dental Allentown Blue Bell Collingdale Haverford Oregon Avenue, Philadelphia Springfield Thorndale West Chester

Texas

Austin Children’s Dentistry & Orthodontics Austin Avery Ranch, Austin Hutto Leander Round Rock Bright Smiles Family Dentistry Marble Falls Pflugerville Burleson Pediatric Dentistry Grapevine Dental Made Ya Smile Cypress Eldridge Lakes Friendswood Katy Kingwood Pearland Rayford Crossing Rosenberg Sienna Plantation Spring Cypress Sugar Land West Eight Crossing Woodlands Orthodontics by Birth & Fletcher Arlington Burleson Fort Worth Keller

Randol Mill Family Dentistry, Arlington South Texas Orthodontics La Cantera South Texas Orthodontics (cont’d) Northwest – Tezel San Antonio Schertz Stone Oak

Virginia

Atlas Walk Dental, Gainesville Ballston Dental Arts, Arlington Cosmetic Dental Associates of Burke Dental Associates of Northern Virginia Alexandria City of Falls Church Fair Oaks, Fairfax Pinecrest Potomac Skyline, Falls Church Tyson’s Corner, Vienna Dental Care of Alexandria & McLean Alexandria McLean Dental One Associates Fairfax Fredericksburg Manassas Springfield Woodbridge Woodson Square, Fairfax Dental Specialty Centers of Virginia Chesapeake Virginia Beach Drs. Delgado & Kuzmik Alexandria Vienna, Tyson’s Corner Elite Dental Group Arlington Virginia Dental Center Cosmetic & Family Dentistry Klar Voorhees Orthodontics Courthouse, Virginia Beach Edinburgh, Chesapeake Greenbrier, Chesapeake Hilltop, Virginia Beach Kempsville, Virginia Beach Suffolk Konikoff Dental Associates Battlefield Boulevard Chesapeake Cedar Road, Chesapeake

Edinburgh, Chesapeake General Booth, Virginia Beach Harbour View, Suffolk Konikoff Kids, Virginia Beach Little Neck, Virginia Beach Lynnhaven, Virginia Beach Shore Drive, Virginia Beach Volvo Parkway, Chesapeake

Quick Reference Department Contact Information Accounts Payable

—

accountspayablesupport@dentalcarealliance.com

Northern Virginia Oral Maxillofacial Surgery Associates Annandale Manassas Woodbridge

Analytics

—

analytics@dentalcarealliance.com

Benefits

—

Business Development

—

Pediatric Dental Care, Fairfax

Central Business Office

002301

cbo@dentalcarealliance.com

Rye Smiles for Life, Fairfax

Collections

002334

collections@dentalcarealliance.com

Communications

001097

communications@dentalcarealliance.com

Silver Line Smiles, McLean Smiles at Fairfax Corner, Fairfax Taheri Dental Group Manassas Woodbridge

West Virginia

Coupa Credentialing Contact Center Help

partnerships@dentalcarealliance.com

coupasupport@dentalcarealliance.com

008032

credentialing@dentalcareallance.com

—

contactcenterhelp@dentalcarealliance.com

DentRite

001800

dentrite@dentalcarealliance.com

D.I.C.E.

001097

dice@dentalcarealliance.com

Facility Service

facilities@dentalcarealliance.com

eMaint X4

Wisconsin

Henry Schein Equipment Service

064049

Human Resources

—

Castle Rock Dental, Mauston

(941) 359-8492

—

Eckels Orthodontics Parkersburg Ripley

Apple Town Dental Care, Appleton

dcabenefits@dentalcarealliance.com

— https://x41.emaint.com

(Facilities Work Orders)

ces@henryschein.com (800) 645-6594 supportcenterHR@dentalcarealliance.com (941) 306-1823

Inclusion & Diversity

—

inclusion@dentalcarealliance.com

Dental Design Studio, Oshkosh

Insurance Fee Schedules

—

feeschedules@dentalcarealliance.com

Dental Health Center of Stevens Point

Insurance Plan Entry

002307

InsPlan@dentalcarealliance.com

Kronos

008026

kronoshelp@dentalcarealliance.com

Floros Family Dentistry, Fond du Lac

Marketing

—

dcamarketing@dentalcarealliance.com

MKE Family & Implant Dentistry, Milwaukee

Media Requests

—

media@dentalcarealliance.com

Lakeview Complete Family Dental, Manitowoc

Patient Satisfaction

—

Mauthe & Associates, Fond du Lac

Planful

—

planful@dentalcarealliance.com

002320

orders@dentalcarealliance.com

Procurement

patientsatisfaction@dentalcarealliance.com (941) 216-1983

Omro Dentistry, Omro

Refunds

—

refunds@dentalcarealliance.com

Oshkosh Family Dentistry, Oshkosh

Talent Acquisiton

—

TA@dentalcarealliance.com

Treasury

—

treasury@dentalcarealliance.com

Scheduling Maximization Team

—

CSMTeam@dentalcarealliance.com

smile!

—

smile@dentalcarealliance.com

Paradise Dental Professionals, West Bend The Art of Modern Dentistry, New Berlin Westside Dental, Sun Prairie Willow Bay Dental, Green Bay

Support Services IT, LMS, Schedule Changes

002400

support@dentalcarealliance.com (941) 552-2400

Milestone Service Anniversaries in

Decades of Delivering Exceptional Patient Care

Celebrating 10 Years: Allies Since 2012 Dr. Lina Aguilar Dental Center of Kendall Mailin Aguirre, RDH Towncare Dental of Pembroke Pines Constance Agyeiwaa Dental Assistant, NVOMSA, Annandale Constanza Alba Dental Assistant, Main Street Children’s Dentistry & Orthodontics at London Square Darina Arango Perez Dental Assistant Lead, Main Street Children’s Dentistry & Orthodontics of Aventura Elisa Barranco Dental Assistant, Plantation Dental Services Mistie Beattie, RDH Advanced Dental Care of Sarasota Bernard Bolka Market VP, Wisconsin Kalawatie Boodhoo, RDH Advanced Dental Care of Mount Dora Aymee Cabrera Office Manager, Towncare Dental of London Square Christina Calhoun, RDH The Dental Center, Plymouth

Kelly Dick Office Manager, Oceans Dental Group

Mieraf Legassu Dental Assistant, Dental Care of Alexandria

Christine Dietz Dental Assistant, Konikoff Dental Associates Cedar Road

Dr. Julia Lokitis Dental Associates of Northern Virginia, Alexandria

Keneka Douglas Dental Assistant, Main Street Children’s Dentistry & Orthodontics of Winter Park

Jaclyn Loszewski Dental Assistant Lead, Gentle Dental of Shelby Township

Lise Eichenlaub, RDH Towncare Dental of Naples Dr. Ricardo Espinosa Towncare Dental of West Kendall

Tyrone Malone Dental Assistant, Dental One Associates of Fayetteville

Andrea Foster Patient Service Rep, Gentle Dental of Collingdale

Julie Margetis Office Supervisor, Maple Shade Dental at Camp Crossing

Dr. Mark Galsterer Dental Specialty Center of Cape Coral

Dr. William Mauthe Modern Dental Care

Barbara Goodman Office Manager, Advanced Dental Care of Lakewood Ranch

Miryam Miller Dental Assistant, Main Street Children’s Dentistry & Orthodontics of Cape Coral

Sarah Green Patient Service Rep, Konikoff Dental Associates General Booth Karla Guerrero, RDH Towncare Dental of Pinecrest Cristian Gutierrez Dental Assistant, Northern Virginia Oral Maxillofacial Surgery Associates, Annandale

Dr. Candace Castillo Imagix Dental of Suwanee

Dr. Robert Hendricks Bright Smiles Family Dentistry, Marble Falls

Gabriela Castro Dental Assistant, Northern Virginia Oral Maxillofacial Surgery Associates, Manassas

Tiffany Hernandez Dental Assistant, South Texas Orthodontics, Schertz

Nicole Charnoubi, RDH Dental Associates of Northern Virginia, Tysons Corner Kenah Coil Claims Specialist, Central Billing Office Cindy Colon Office Manager, Towncare Dental of Winter Park Dr. Jason Cooper Wadas Dental Center of Munster & Indiana Dental Director Dr. Mabel Coro Main Street Children’s Dentistry & Orthodontics of Homestead Nicole Cram, RDH Gentle Dental of West Chester Margaret Crymer Scheduling Coordinator, Contact Center Liliana De Almeida Patient Service, American Dental Center, Union Rosalinda Delgado, RDH Advanced Dental Care of Bradenton Serpil DeVarona Dental Assistant, Rye Smiles for Life

Dr. Robert Machlus Dental Solutions of Jenkintown

Dr. Julia Hogendorn Lake Minnetonka, Wayzata Kristine Hoover, RN Arkansas Maxillofacial Surgery Little Rock Dorothy Howard Patient Service Rep, Austin Children’s Dentistry, Austin Erin Hunsberger Dental Assistant, Konikoff Dental Associates Lynnhaven Kelly Johnson, RDH Family Dental Group, Flint Lauren Kidwell Patient Service Rep, Dental Associates of Florida, Lakeland Leslie Kiracofe, RDH Sunrise Dental Group Joeni Kirkland Dental Assistant, Dental Associates of Florida, Brandon Jennifer Klemkowski, RDH Dental One Associates of Annapolis Susan Lawrence Regional Manager, Ortho West Betsy Layhew Senior Professional Recruiter, Support Center

Courtney Moore Dental Assistant, Advanced Dental Care of Lakewood Ranch Dora Morales Dental Assistant, Austin Children’s Dentistry, Leander Dr. Salvatore Napoli Diamond Spring Dental Associates Sarah Omar Office Supervisor, Dental Care of McLean Grisela Ortiz Office Manager, Main Street Children’s Dentistry & Orthodontics of Homestead Arielle Padilla Patient Service Rep, South Texas Orthodontics, La Cantera Dr. Daniel Pahk Dental One Associates of Columbia Dr. Jorge Paladines Family Dentistry of Vinings Lisa Pallotto Payroll Manager, Human Resources Kajalben Patel, RDH Konikoff Dental Associates, Harbour View Janie Perrier Dental Assistant, Baystate Dental, Westfield Dr. Brian Peters Austin Children’s Dentistry, Austin Brandy Peters Dental Assistant, Eckels Orthodontics, Parkersburg Jessica Phillips Dental Assistant, The Dental Center of Mishawaka Rudolf Pohl Dental Assistant, Dental Solutions, Market Street Patricia Porter, RDH Baystate Dental, Ludlow David Quigley, Esq. General Counsel

DCA INSIDER / JULY 2022

Heidi Reuther Lead Dental Assistant, Main Street Children’s Dentistry & Orthodontics at London Square Tianna Robinson, RDH G&G Dental Associates Jessica Rose Lab Technician, Brace Yourself Orthodontics, Elkhart

Debra Bacon, RDH Grapevine Dental Jennifer Beasley, RDH The Office of Dr. Mark Greenstein Luz Benitez Dental Assistant, Pediatric Dentistry & Orthodontics Center Midland Park

Renae Lee Dental Assistant, Gentle Dental of New Baltimore Esther Leiva Regional Manager, Virginia 3 Dr. Joshua Levenson Imagix Dental of Suwanee

Dr. Harry Berkowitz Dental Associates of Hollywood

Ashley Lowry Office Supervisor, Tioga Dental

Dr. Robert Schaedel Boynton Beach Oral Surgery

Tiffany Bessone Dental Assistant Lead, Advanced Dental Care of Pembroke Pines

Serap Malik, RDH Dental Associates of Northern Virginia, Alexandria

Katie Schleyer, RDH Konikoff Dental Associates, General Booth

Danielle Bortz, RDH Advanced Dental Care of Lakewood Ranch

Magen Schneider, RDH Mauthe & Associates

Crystal Boyer, RDH Valley Dental Associates

Jessica Sellers Treatment Coordinator, Brace Yourself Orthodontics, South Bend

Kimberly Brown, RDH Dental Solutions – Roxborough

Melva Sanabria, RDH Towncare Dental of West Kendall

Diana Singh Dental Assistant, Dental Associates of Hollywood Kelly Snyder Patient Service Rep, Dental Solutions, Media Nina Solomon Sr. Credential Specialist, Insurance Plan Management Kimberly St Pierre Dental Assistant, Dental Associates of Florida, Lakeland Ioana Tico, RDH Tioga Dental Carmen Velez Patient Service Rep, Towncare Dental of Winter Park

Heili Caputo, RDH Garden State Dental, Toms River Elizabeth Ciarczynski, RDH Garden State Dental – Newark Dr. Michael Colangelo Grapevine Dental Linda Coller Patient Service Rep, Call Force Dr. Melissa Colon Advanced Dental Care of Orange City Catherine Corien, RDH Premier Dental Associates, Manhattan Christine Craft Patient Service Rep, Maple Shade Dental of East Peoria Christine Davis, RDH Imagix Family Dentistry of Vinings

Carmen Walksler, RDH Dental Associates of Florida, Plant City

Aliece Forbush Patient Service Rep, Ashcraft Orthodontics, Little Rock

Carmen Weber Patient Service Rep, Boynton Beach Oral Surgery

Rosanna Garcia Patient Service Rep, Birth & Fletcher Orthodontics, Ft. Worth

Carmen Winans Dental Assistant, Eckels Orthodontics, Parkersburg

Dr. Brandon Goates Precision Dental Center

Carmen Wingfield, RDH Dental One Associates at Beltway

Joann Graveline Patient Service Rep, NVOMSA, Annandale

Carmen Wivell Dental Assistant, Dental One Associates, Frederick

Patricia Harlin Dental Assistant, Boynton Beach Oral Surgery

Dr. Carmen Zadeh NVOMSA, Annandale

Martha Hazou Dental Assistant, Dental One Associates, Springfield

Celebrating 15 Years: Allies Since 2007

Niesha Henry Dental Assistant, Dental One Associates of Columbia

Jerri Adams, RDH Konikoff Dental Associates, General Booth Tanya Alston Office Manager, Dental Solutions, Roxborough Greta Angle Patient Service Rep, Dental Design Studio

Brande Jones Dental Assistant, Dental One Associates of Annapolis Tish Kennemer Patient Service Rep, Birth & Fletcher Orthodontics, Keller Randi Keuls Office Supervisor, Naylors Court Dental Center Eduardo Laventman Division Vice President, Orthodontics

Phillys Meade Dental Assistant Lead, Premier Dental Associates, Manhattan Linda Moran Patient Service Rep, Main Street Children’s Dentistry & Orthodontics of Wellington Melinda Morris Treatment Coordinator, Advanced Dental Care of Pembroke Pines Debra Motter Patient Service Rep, Imagix Dental of Hickory Flat Sylvia Muruato Office Manager, Austin Children’s Dentistry, Austin LeeAnn Neubauer Dental Assistant Lead, Main Street Orthodontics at Baptist Medical Plaza Dr. Thuy Nguyen Advanced Dental Care of Brandon Tina Oliver Office Manager, Taheri Dental Group, Woodbridge Dr. David Paltac American Dental Center, Union Chandravadan Pancholi Chief Auditor Dhara Patel, RDH Imagix Dental of Johns Creek Samantha Penshorn, RDH Castle Rock Dental Celia Perez Office Manager, Naples Center for Cosmetic Dentistry Ciany Perez Office Manager, Main Street Children’s Dentistry of Palmetto Bay Kathryn Plant Dental Assistant, Eckels Orthodontics, Parkersburg Dr. Thomas Purcell Advanced Dental Care of Lakewood Ranch Julie Radcliffe, RDH Lighthouse Dental Care Mahbobeh Rahimzadeh Dental Assistant, Randol Mill Family Dentistry Elba Ramos Dental Assistant, Dental One Associates, Woodson Square Madeeha Rana, RDH Dental Associates of Northern Virginia, Burke

Maxine Robinson Dental Assistant, American Dental Center, Union

Jeffrey Dreels Talent Acquisition Partner, GP/Pedo/Ortho

Amanda White Office Manager, Dental One Associates of Fayetteville

Mildrey Rodriguez Dental Assistant Lead, Dental Associates of Kendall

Cheryl Engleman, RDH Maryland Hygiene Coach

Christina Wiand, RDH Konikoff Dental Associates, Harbour View

Jose Rodriguez Dental Assistant, Family Dental Group, Fishkill Dr. Timothy Ruffner Maple Shade Dental of Peoria Ana Ruiz-Madrigal, RDH Towncare Dental Associates of Homestead Lacey Skinner, RDH Anastasia Dental Associates Grazyna Smith, RDH Dental Solutions, Stoney Creek Tracee Suggs, RDH Dental Associates of Northern Virginia, Skyline & Hygiene Coach Rachel Swindell, RDH Konikoff Dental Associates, Shore Drive Ashley Taylor Patient Service Rep, Brace Yourself Orthodontics, Elkhart Dr. Maria Throckmorton Konikoff Dental Associates, Shore Drive

Jessica Esposito, RDH Dental Arts of South Jersey Erin Gaige Patient Service Rep, Delgado & Kuzmik of Vienna Tracy Gilbert Dental Assistant, Quality Orthodontic Care Center, Alpharetta Anne Heald, RDH Imagix Family Dentistry of Vinings Erika Hermosillo Office Supervisor, Birth & Fletcher Orthodontics, Arlington Karen Hoskins, RDH Maple Shade Dental of Peoria Goran Iliev, RDH Superior Dental Dr. Mitra Khosravi Dental One Associates of Manassas Jacqueline Lavielle Treatment Coordinator, Dental Center of Kendall

Dr. Patrick Toms Patrick B. Toms, DDS

Amanda Loray Dental Assistant, Advanced Dental Care of Bradenton

Margaret Tsikouras Patient Service Rep, Dental Solutions, Market Street

Dr. Ivetta Maclin Konikoff Dental Associates, General Booth

Ilia Vazquez Treatment Coordinator, Dental Specialty Center of Kendall

Maria Marin Patient Service Rep, Main Street Children’s Dentistry at Palmetto Hospital

Karen Williams Patient Service Rep, Advanced Dental Care of Mount Dora

Celebrating 20 Years: Allies Since 2002 Jenine Ayres Dental Assistant, Dental Solutions, Media Patricia Beasley Dental Assistant, Dental One Associates of Annapolis Suzanna Beem Patient Service Rep, Family Dental Group Jennifer Berry Dental Assistant, Advanced Dental Care of Shady Road Marcie Bowen Dental Assistant, Cordon Orthodontics Center Karena Bradley Patient Service Rep, Dental Solutions, Market Street Regina Clary Office Manager, Gentle Dental of West Chester Christy Dolin, RDH Dental One Associates of Frederick

Antonia Mongelli Office Manager, Towncare Dental Associates of Homestead Deanna Moreno Dental Assistant, Dental One Associates of Columbia Stephanie Nelson Office Manager, The Dental Center of South Bend

Leslie Williams Senior Accounts Payable, Finance Dr. Lorne Yasbin Dental One Associates of Frederick and Maryland Dental Director

Celebrating 25 Years: Allies Since 1997 Dr. Narayan Aphale Dental Solutions – Deptford Ocli Cundins IT Operations Specialist, Information Technology Maria Daizi Regional Manager, Florida Maria DeFiore, RDH Huntington Dental Group Dr. Joseph Desio Drs. Herrmann & Desio, P.C. Paula Digrazia-Martinez Office Manager, Dr. Jutkowitz Periodontics & Implantology, Roslyn Heights Tracy Dinish Dental Assistant, Advanced Dental Care of Ocoee Delaine Donaldson Dental Assistant, Birth & Fletcher Orthodontics, Keller Karelys Falcon, RDH Palm Dental Center Dr. David Feinerman Boynton Beach Oral Surgery Dr. Michele Ferguson Gentle Dental of Allentown Patricia Ferreira, RDH Advanced Dental Care of Orlando

Desiree Nieves Dental Assistant, Family Dental Group, Fishkill

Kelly Godby Office Manager, NVOMSA, Annandale

Rebecca Orr Dental Assistant, Konikoff Dental Associates, Cedar Road

Dr. Robert Griggs Old Bridge Dental

Kimberly Sarchenko Patient Service Rep Sup, Imagix Dental of Alpharetta Mary Seyfried, RDH Towncare Dental of Fort Myers Jennifer Silvestro Patient Service Rep, Lighthouse Dental Care Melissa Turpenoff Patient Service Rep, Delgado & Kuzmik of Vienna Rachael Vaughan Treatment Coordinator, Klar Voorhees, Kempsville

Gloria Grossbard Vice President, Hygiene Deborah La Pollo Patient Service Rep, Dental Arts of South Jersey Denise McCracken Dental Assistant, Boynton Beach Oral Surgery Kelly Mengel, RDH Floros Family Dentistry Ana Pereira, RDH Dental Associates of Kendall Carmen Perez Dental Assistant, American Dental Center, Union

DCA INSIDER / JULY 2022

Dr. Dennis Pryor Dental Associates of Northern Virginia, Skyline Charity Radford Dental Assistant, Konikoff Dental Associates, Harbour View Dr. Damdy Richards Konikoff Dental Associates, General Booth Rosallyn Seupersad Office Manager, Dental Center of Kendall Tami Smith Office Manager, Konikoff Dental Associates, Cedar Road Jeryl Wagner Office Manager, Advanced Dental Care of Englewood Dr. Marc Wertheim Garden State Dental, East Brunswick Wendy Young Patient Service Rep, The Dental Center of South Bend

Celebrating 30 Years: Allies Since 1992 Eileen Geier Office Manager, Lighthouse Dental Care

Celebrating 35 Years: Allies Since 1987 Dr. Sheila Birth Birth & Fletcher Orthodontics, Keller Michele Bondi Office Manager, Dr. Steven Rasner, Vineland Teresa Morgan, RDH Patrick B. Toms, DDS Stacey Schultz Dental Assistant, Birth & Fletcher Orthodontics, Burleson Sandra Thompson Office Manager, Main Street Children’s Dentistry & Orthodontics of Forest Hill

Celebrating 40 Years: Allies Since 1982 Justine Antonatos Billing Supervisor, New York Central Billing Office Dr. Wayne Schecht Dental Associates of Northern Virginia, Fair Oaks

1978 Dr. David Butts Dental Associates of Northern Virginia, Skyline Judy Ann Lees Dental Assistant, Gentle Dental of Allentown Susan Spier, RDH The Dental Center of South Bend

1977 Dr. Edward Fishman Dental Associates of Northern Virginia, Skyline Dr. Robert Lebonitte Dental Associates of Northern Virginia, Tysons Corner Carole Morales Patient Service Rep, Dental One Associates, Woodson Square

1976 Dr. Michael Rotter Dental Associates of Northern Virginia, Fair Oaks

1975

Celebrating 40+ Years of Service

Karen Austgen Office Manager, Dental Center of South Bend

Dr. Mark Greenstein Greenstein Dental

1981

1974

Lori Greenstein Office Manager, Greenstein Dental

Cathy Carlock Office Manager, Drs. Grant & Conger

Dr. Anthony Hall Dental Health Center of Stevens Point

Carol Charen Office Manager, Thurm Dental

Jill Horvath, RDH The Dental Center of South Bend

Dr. Steven Cooper Cooper Perio & Implant

Holly Kimberlin Office Manager, Dental Associates of Northern Virginia, Burke

Dr. Gary Greenspan Dental Associates of Northern Virginia, Fair Oaks

Barbara Greene-Brooks, RDH Dental One Associates of Cross Keys & Maryland Hygiene Coach

Dr. Nicolin Marino Cooper Periodontics & Implantology Dr. Michele Mattioli Konikoff Dental Associates, Lynnhaven Debra McCarthy Office Manager, Wadas Dental Center of Munster Susan Porter Dental Assistant, Main Street Children’s Dentistry & Orthodontics of Glen Burnie Dr. Erin Shanahan Maple Shade Dental of Peoria & Illinois Dental Director Cynthia Stockley Dental Assistant, Family Dental Group, Brewster Keverly Sugden, RDH Advanced Dental Care of Lakewood Ranch

1980 Debra Kent Dental Assistant, Imray & Gesek, Orange Park Dr. Steven Rasner Dr. Steven Rasner, Vineland

1979 Dr. David Konikoff Konikoff Dental Associates Geraldine Kromkowski, RDH The Dental Center of South Bend Carolyn Trott Dental Assistant, Dental One Associates of Annapolis

Linda Mouros Patient Service Rep, The Dental Center of South Bend Rebecca Wetzel, RDH The Dental Center of South Bend

1973 Dr. Stephen Price Dental Associates of Northern Virginia, Burke Dr. Richard Rausch The Office of Richard L. Rausch, DDS, PLLC

DCA INSIDER / JULY 2022

Our stories. Your success. Share your DCA story! Let us know how DCA has helped you in your career journey; which experiences at DCA have exemplified our culture of partnership, alliance, growth, service and support; how are you a DCA ally improving lives and supporting our DCA mission? We want to hear from you!

Share your DCA story today! Email DCAMarketing@dentalcarealliance.com and be the next DCA success story!

Jasmine Abdullh, DMD Ally since 2017 Scan the code below to hear Dr. Abdullh’s story at dentalcarealliance.com

Go further with an ally

dentalcarealliance.com DCA-43-22 Issued July 2022