Battle of the Mobile Operating Systems – Observations and Trends in Social Media February 2010
Social Media Insight “People are talking about your brand and your products – do you know what they’re saying?”
> The analysis conducted by Integrasco in this report is based on data collected from Twitter, Facebook, YouTube, forums, discussion boards and major blogging sites.
> For a complete list of sources tracked, please contact Integrasco.
Outline 1. Executive summary 2. Expectations and key buzz drivers 3. Android 4. Windows Mobile 5. Apple iPhone OS
6. Symbian OS 7. Blackberry OS
8. Other operating systems 9. Integrasco
“The iPhone OS is the simplest and easiest to use OS on the planet.” “I still have my 3GS and have bought every one on launch day. I haven't seen much forward progress with the iPhone in the last couple of years though, other than adding features that should have been there to begin with.”
“These Android based products are giving the iPhone serious competition.”
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“A number of us have been saying/predicting the death of Symbian for a while now … Windows is struggling and is not getting any attention from users while Symbian has a large user base, mainly because of Nokia, but is a loser when it comes to competing with Apple's OS, Android and even Palm's.” “Good luck to Microsoft, they are very far behind iPhone OS, webOS and Android and will have to not only match it, but surpass it. They have neglected to innovate in their mobile OS for too long.”
1. Executive summary
Executive summary (1 of 5) 2%
7% 3%
14% 1%
40% 33%
Buzz breakdown – Q4 2009
This chart displays share of buzz over time for the seven most discussed mobile operating systems. Please note that the iPhone OS buzz is strictly related to users mentioning the OS. The overall iPhone buzz is much bigger and therefore gives a biased picture of the real buzz for this OS.
Executive summary (1 of 5) > A market traditionally led by Symbian devices is giving way to devices focusing on innovative ways for users to interact and communicate. > 2009 has been the year of the application centric device, with Apple iPhone OS and Google Android paving the way. A couple of years ago, the biggest buzz driver was the “megapixel race”; today, that trend has turned into an “application race”. The Apple App Store reached more than 3 billion downloads in January 2010 and contains more than 140,000 applications. The Android Market has more than 20,000 apps and has seen massive growth in 2009. > The Android platform has been the biggest climber in 2009, both in terms of popularity and share of buzz amongst the consumers in Social Media. The HTC Hero and the Motorola Droid set the stage for consumer expectations in 2009 and with the launch of the Google Nexus One, 2010 will be a very promising year for Android-based devices. > The change in what drives consumer discussions online has been largely driven by user interaction, user experience and the availability of applications and games. Support for third party applications and games is increasingly the most notable differentiating factor in OS-related conversations online.
Executive summary (2 of 5)
Most discussed handsets – Q4 2009 1. Apple iPhone 3G/3GS 2. Motorola Droid
3. Nokia N97 4. Nokia N86 5. HTC Hero 6. Nokia N900 7. HTC HD2 8. Nokia 5800 XpressMusic 9. Sony Ericsson Satio 10. Blackberry Bold2
This chart displays the global sentiment for each of the major mobile operating systems in Q4 2009. All opinions and mentions are measured to give a complete overview of online conversations.
“They brought the touchscreen market into mass consumers hands? They set the standard, improved that standard twice and created an App store which also sets standards.“
Executive summary (2 of 5) > Apple set the standard for all other handsets with the release of the first iPhone in 2007. The simplicity and ease of use provided by the iPhone is what people praise it for and the buzz has been enormous throughout 2009, ranking the iPhone as number one on the buzz rankings every single month, with no other handset even coming close in terms of buzz volumes. The “Apple experience” has set the standard for comparison in mobile handset discussions. > The sentiment is definitely mixed, with the so-called “fan boys” being very forgiving whenever anyone highlights one of the shortcomings of the iPhone. Albeit with a massive crowd of fans, the general opinion is that the Apple OS has not evolved significantly over the years. Features that most users say should have been there from the start have been added, but the pressure is now building for Apple to again demonstrate its innovative reputation with the next generation iPhone – expected to see the light of day in 2010. > Innovation also drives higher expectations from the consumer, which is apparent from the changes we have observed in consumer mindset, reflected in online mobile discussions. User interaction and ease of use is becoming more important. Support for multi-tasking, multi-touch and a great browsing experience is subject to a lot of attention.
Executive summary (3 of 5)
Buzz Volume Very Negative
Slightly Negative
Slightly Positive
Very Positive
This chart displays the impact for each of the major mobile operating systems. All opinions and mentions are measured to give a complete overview of online conversations. The size of the bubbles is determined by the ratio between buzz volume and sentiment rating. A strong sentiment rating (positive or negative) and high buzz volume will result in a large bubble.
Executive summary (3 of 5) > Symbian has been the operating system that has lost most ground amongst consumers in 2009, with its share of buzz dropping almost 50%. A number of devices with bug-prone or unstable firmware have caused a lot of negative sentiment for the Symbian OS in 2009 where the Nokia N97 and the Sony Ericsson Satio are amongst the most notable ones.
> Windows Mobile still has a large number of fans and a proven track record of delivering the OS of many high quality smart phones – for instance the Touch Pro/Touch Pro2. The OS gets praised for great Office integration and customizability, but falls short when it comes to innovation and speed. The Windows Mobile Marketplace launched in October 2009 with less than 1,000 applications, it received a lukewarm response. > 2009 has also seen a couple of new players in the mobile OS market, with Maemo by Nokia and webOS by Palm both gaining traction amongst the online crowd. The Palm Pre and the Nokia N900 have booth received a lot of attention but, as consumers state, for these new entrants to succeed they need to build a solid application foundation and stimulate growth in third party development. > The Blackberry has been the ubiquitous business user handset in both the UK and the US business communities for many years, but may now be threatened by other business smartphones – in particular by the iPhone, which in the past has not been considered a business smartphone but rather an ’entertainment’ device.
Executive summary (4 of 5) Manufacturer Share of Buzz 2009
iPhone 3.0 OS preview
iPhone 3GS & iPhone 3.0 software released
26%
Apple iPad leaked
Nokia N900 released
9% 27% 12% 3%
Nokia N97 released Motorola Droid unveiled
10% 6%
7%
Manufacturer Share of Buzz – Q4 2009
Executive summary (4 of 5) > Handsets are obviously the biggest driver of buzz for the operating systems and Nokia and Apple are currently the most discussed mobile brands in Social Media, with respectively 27% and 26% of the buzz amongst the eight most discussed mobile brands in Q4 2009. > Both HTC and Motorola have traditionally been very focused on Windows Mobile devices. Adopting the Android platform has led to a significant increase in buzz for both manufacturers in 2009. > Common factors for the most popular handsets being discussed online is that they all demonstrate excellence in user/browsing experience, third party application support and revolutionary ways for users to interact with them – either through multi-touch capacitive screens or voice activation. Multi-tasking is another big buzz driver for these handsets. > Rising trends towards the end of 2009 comprise of: voice activation, multi-touch, navigation and location-based services to name just a few. Multitasking and seamless workflow is becoming increasingly important to consumers, and they expect devices to offer simple and unified ways of communicating.
Executive summary (5 of 5) Most discussed handsets 2009
Most discussed handsets – Q1 to Q2 2009 1.
Apple iPhone 3G/3GS
2.
Nokia N97
3.
Nokia 5800 XpressMusic
4.
Nokia N86
5.
Nokia N95
6.
Samsung Omnia / Omnia HD
7.
SE Xperia X1
8.
Nokia E71
9.
Blackberry Curve
10. HTC Touch Pro / Pro2
Executive summary (5 of 5) > The list of most discussed handsets in 2009 was largely dominated by Symbian-based Nokia handsets during the first two quarters of the year, but as more Android based devices came to the market, the list changed dramatically. The first two quarters of 2009 had six Symbian-based handsets on the list of the ten most discussed handsets in Social Media compared to four in Q4.
> The HTC Magic raised awareness for the Android platform, but it wasn’t until the HTC Hero came out that the buzz really started growing for the Android OS. The Motorola Droid made a major impact in buzz awareness towards the end of 2009, firmly placing Android on everyone’s radar. > The Google Nexus One was highly anticipated towards the end of the year. After its launch in January, its buzz turned negative due to the 3G issues with T-Mobile US, and the various software bugs somewhat overshadowed the positive innovative attributes of the handset. Despite this, the Androidbased devices are facing a bright future in 2010, with high expectations around the Xperia X10 by Sony Ericsson, Motorola Motoroi, Motorola Backflip, Motorola Shadow, HTC Supersonic and possibly most notably the HTC Bravo. > The business smartphone space is an emerging and significant trend to monitor over the coming 12 months, as they are adopted by a larger segment of the total population. This space has been disrupted by the iPhone and Android-based handsets, as business users migrate to platforms offering form factor and applications that best meet both business and social requirements.
9. Integrasco
What is 'social media'? Social media is a new group of online media that shares most of the following characteristics: PARTICIPATION Social media encourages contributions and feedback from everyone who is interested. It blurs the line between media and audience
OPENNESS Most social media services are open to feedback and participation. They encourage voting, comments and the sharing of information. There are rarely any barriers to accessing and making use of content – password-protected content is frowned upon
CONVERSATION Whereas traditional media is about 'broadcast' (ie transmitted) content, social media is better seen as a two-way conversation
COMMUNITY Social media allows communities to form quickly and communicate effectively. Communities share common interests, such as a love of photography, a political issue or a favourite TV show
CONNECTEDNESS
Most kinds of social media thrive on their connectedness, making use of links to other sites, resources and people Page 12
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Why you should be tracking social media?
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Two thirds of the world's internet users visit internet forums/social networking sites every day, generating millions of conversations – it's called 'Social Media' or 'Consumer Generated Media' Marketing, advertising and promotional activities are no longer a monologue from the company to the consumer – they're a two-way conversation between the consumer and the company Social media is one of the leading influencers in the consumer’s purchasing decision – consumers trust consumer opinions and experiences over advertising Social media increasingly impacts brands and their reputation – lead influencers in the CGM space can quickly become 'brand evangelists' or 'brand terrorists’
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Are you part of the conversation?
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Over one in three (34%) of UK adults have researched a brand that they have seen advertised online – TGI Net, Q1 '09 (Oct '07 - Sep '08), Q2 2009 67% of the global online population visited a 'member community' site in Dec '08 – Nielsen, Mar '09 Social media use has taken off in the UK. It is estimated that 39% of UK Internet users – more than 15.4 million people – will use social networks at least once a month in 2009 – eMarketer, Apr '09 By 2013, the UK social networking population will reach 21.9 million, and represent 50% of UK Internet users – eMarketer, May '09 Social networks have a penetration of nearly 75% among European Internet users – Comscore, Feb '09 76% of UK adult Internet users find out about local services online – Ofcom, Aug '08 Integrasco©2009. All rights reserved. Commercial in confidence.
Why join in the conversation?
By monitoring what is being said about your brand and its products/services, it's possible to spot trends and find out what consumers really think about you –
Gain access to direct, unfiltered consumer interaction, readily available in real time –
Analyse what is driving the consumer conversation
Improve satisfaction, loyalty rates and revenues by listening to your customers … and letting them know that you're listening –
Listen to the consumer conversation
Act and engage in the consumer conversation
Use the insights gained to improve products, services, pricing etc to better meet customer requirements –
Achieve customer loyalty by taking action on consumer conversations and insights
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Why Integrasco? Integrasco is well positioned to take a leading role in the emerging Consumer Generated Media data collection and analytics business Data quality
Social media data is like fresh produce. Leading brands require that their analytics partner can document the data's source(s), currentness and completeness. Integrasco does its own crawling and has end-to-end data quality control.
Tools
Integrasco has developed social media analytics tools with a sharp focus on increased automation since 2004. Source independent data structure and advanced AI-based software robots guarantee quality ‌ even for extreme posting volumes.
Analytics
Integrasco has developed a methodology for the processing of unstructured data that allows us to deliver unsurpassed quality analysis and advice to leading global brands.
Selected clients
What we do for our clients Integrasco provides media intelligence solutions and communications insights that help clients measure and manage: ďƒź
How you're perceived by consumers
ďƒź
What you need to do to manage and build your reputation
Using innovative technology and a rigorous analytical methodology, our services and solutions uncover and integrate data-driven insights harvested from: Forums and discussion boards Blogs
Social networks Video sharing communities
Selected Integrasco products Consumer Insight Reports Monthly/Weekly Brand Tracking Product Launch Tracking Campaign Tracking Competitor Insight Analysis
Micro-blogs
Product Recall Monitoring
Photo-sharing communities
Lead Influencer Detection
Social bookmarking sites
New Product Identification / Leakage Detection Social Media Strategy Consulting
Brand tracking Buzz Awareness
Measuring the exposure that the brand or product is receiving in online social media, through breadth and reach across platforms and audiences, looking at the share of mentions or buzz. Awareness also encapsulates brand positioning and impact.
Sentiment Rating
The sentiment rating covers brand popularity, customer satisfaction and perceived credibility through both automated sentiment analysis and manual qualitative analysis.
User Engagement
User engagement is evaluated by looking at conversation involvement in the different discussions, as well as influencer authority and drivers of the industry.
Delivering One Brand
What do our clients say about us?
” ”
“Integrasco provides Vodafone with a complete overview of online and social media. Their product as well as analyst expertise help us get detailed insight into what is being said about our brand, products and services. This allows us to interact with our customers and key influencers real-time via the Internet." Jakub Hrabovsky, Head of Communications
“Thanks to the active work with Integrasco information, Sony Ericsson could launch internal investigations and apply counter-measures. Call centres were equipped with information and shops arranged to swap [K800] units to prevent brand damage."
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Anders Lindquist, Director Head Of Launch Project Office Launch Support and Management
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Social computing is not a fad.
Real-time delivery of information that matters Filter through the noise Analyse media trends and issues
Make informed decisions
Nor is it something that will pass you or your company by. Gradually, social computing will impact almost every role, at every kind of company, in all parts of the world. Forrester Research
Contact This report has been prepared by Integrasco for information purposes only. The report is based on information obtained from public sources which Integrasco has not independently verified, and Integrasco makes no guarantee, representation or warranty as to its accuracy or completeness. Any opinions expressed herein by third parties do not necessarily reflect the opinions of Integrasco. Any opinions expressed herein by Integrasco reflect Integrasco’s judgement at the time the report was prepared and are subject to change without notice.
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