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Hannah Norton receiving the award for the 2014 CTS of the Year.
Corbin Santana receiving the award for the 2014 Scribe of the Year.
SCRIBE & CTS OF THE Y
E A R!
What’s New? Now Hiring for Florida Scribe University! The Staffing Department is looking for a Regional Recruiter for our new Florida Scribe University! If you are interested in this position or would like more information, please email Jason Barber at Jason@iamscribe.com.
Our CTS team took a break from implementing our newest location in Poughkeepsie, NY to check out the slopes!
This year marks our 20th Anniversary! Thanks to all of our scribes and partners who made it possible!
We’re excited to announce the re-launch of the Scribe Industry Blog! Visit blog.iamscribe.com for tips and tricks for scribes, EMR shortcuts, scribe profiles and more! Page 2
Q1 2015
Connect the
Docs Winner
In September we held our final Connect the Docs drawing for 2014. We are happy to announce that Sara Beth Harris (Taylor) from the Memphis, Le Bonheur Children’s Hospital team won the $2500 scholarship! Sara Beth was a scribe for one year, as well as a great Scribe Ambassador! A graduate of Rhodes College, she was recently accepted at Sidney Kimmel Medical College of Thomas Jefferson University and started this fall. Congratulations Sara! “Connect the Docs” is our employee referral program. For every person you refer that is hired and makes it to PS1 status, your name will be put into a drawing for our scholarship! If you refer a full-time candidate your name will be entered twice, once for part-time scribes. If you have a friend or classmate that is interested in scribing please encourage them to apply at www.iamscribe.com (make sure they list your name as the referral source so you can be eligible for the drawing) or you can send an email to recruiting@iamscribe.com with their information and we will be more than happy to contact them!
The staffing department revealed the winner at the final drawing in September.
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Q1 2015
SCRIBE & CTS OF THE YE We are excited to announce to our scribe community the introduction of our annual Scribe & CTS of the Year awards. Through these awards, we will be recognizing a scribe and a CTS who displayed excellence in service and performance over the past year. Meet our first winners, Corbin and Hannah!
Corbin Santana is originally
from Aledo, TX, a town just outside of the Dallas-Fort Worth metroplex. During high school, he shadowed an emergency department physician at a hospital in Fort Worth, which piqued his interest in medicine. Corbin attended Texas A&M University and graduated in 2012 with a B.S. in Biomedical Sciences. After graduation, Corbin applied and began working with PhysAssist as a full-time scribe on the North Fort Worth Scribe team, which includes one of the same
FUN FACT
Besides Corbin’s ability to move like Michael Jackson and N*Sync on the dance floor, he has a unique name: Corbin Partick Santana. In case you missed it (like I did), look at Corbin’s middle name. He notes that it was misspelled on his birth certificate. He is unsure of the culprit behind the mistake, but instead of paying a substantial What’s the best thing about fee to change his birth certificate, he has being a scribe? accepted Partick as his middle name.”
“There are many aspects to being a scribe
hospitals that he shadowed at in high that I enjoy. If I had to choose one, I would say that school. He is a trainer and leader on it’s the feeling I get when I feel like I’ve helped in the team, and his teammates describe the care of a patient in need. Sure, I’m not the one performing CPR or pushing the Epi, but I know him as a highly motivated person who that I’m helping by allowing the doctor to be is always looking to help those around more efficient with their workflow and not him. He brings a team-centric focus to work have to worry about the burden of doing every day, and his fellow scribes and hospital their charts later that day. I know they staff note that his attitude and approach help appreciate what we as scribes do create a positive atmosphere for everyone he works for them and I live for the ‘Thank alongside. Corbin is applying to medical school for the you,’ and ‘I’m so glad I have first time during this upcoming application cycle, and we you,’ that (the providers) all wish him the best. Congratulations again to all of our give.” nominees and to Corbin for winning our first annual Scribe of the Year Award! Page 4
Q1 2015
EAR Hannah Norton is originally from Warran,
AR (a small town about 60 miles north of the Louisiana line). She attended college at the University of Oklahoma (OU) in Norman, OK. During her time at OU, she balanced school, work as a scribe and trainer, and later Chief Scribe on the OKC St. Anthony’s team. Hannah graduated Magna Cum Laude in June 2014 with a B.A. in Anthropology. Hannah excelled in her role as Chief Scribe starting in May 2013 until June 2014 when she began her next adventure with PhysAssist as a Certified Trainer Scribe (CTS). She was quickly promoted to Lead Trainer
“I have very weird, pretty extensive movie knowledge. I can name countless movies just from seeing a few seconds of it...which probably tells you how much time I spend in front of a computer/movie/television screen!”
Favorite Memory
FUN FACT
(LT) on the Spokane Sacred Heart
“One of my favorite CTS memories is from my program in Washington State. Hannah time spent in Spokane, WA. It was toward the quickly adapted to the ever-changing end of the project when I had my first trainer implementations climate and her role meeting with the new batch of Spokane trainees as LT. She exceeded expectations in turned trainers. I listened to them panic a little the role and met every challenge with about taking the reins for the project, but I also a smile and determination. She was felt so much pride in these four scribes who had well-liked by the physicians and facility stepped up and were going to lead the team moving forward (one of those four would staff and created an excellent example for go on to become the chief). At the end her CTS and scribe team. Hannah traveled of every project, there is this moment extensively in 2014 starting in Spokane, WA where you realize that the site is then going onto Bemidji, MN and Kankakee, going to be a success and that IL. She is currently set to embark on her next there are some very intelligent adventure to Spartanburg, SC. Hannah consistently and incredibly dedicated exhibits maturity, competence, and a positive attitude in scribes that you’re leaving each program she leads. She is an incredible asset to the behind. It’s bittersweet, PhysAssist family and truly embodies all that we strive for in but I love those the scribe, trainer, CTS and Lead Trainer roles. Congratulations to moments at all of Hannah for being named the 2014 CTS of The Year award recipient! the sites I visit.”
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Q1 2015
Doing the Most Good Andrew Matson, Staffing This year our corporate team took on a tremendous endeavor – we “adopted” 26 Salvation Army Angel Tree Angels! The 26 angels were divided between each corporate department and we began filling wishes. From toys, games and even simple needs like socks, shoes and blankets – our team worked together to make sure all of our Angels received their Christmas wishes! The Angel Tree also has a special area for the “Forgotten Angels.” This is a section of the Salvation Army that focuses on providing items of need to Angels who were not selected. Jason Barber, our Recruiting Manager, lead the effort to raise donations to purchase winter coats for all of the “Forgotten Angels.” We raised over $2,000 which was used to purchase extra Angel Tree items and an additional 120 coats for the Forgotten Angels! Continuing the spirit of giving, many members of our corporate office volunteered at the Salvation Army during distribution day. Some helped parents to sign-in at the distribution center, others volunteered as “runners,” who were responsible for finding the child’s gifts in the warehouse, and some helped load parents’ cars with their child’s gifts. A big thanks to all who donated and volunteered!
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Q1 2015
Learning and Leading: The PhysAssist Leadership Conference Mariah Boyce, Implementations
The first PhysAssist Scribes Leadership Conference of 2015 was held just a few weeks ago in mid-January. This bi-annual conference invites Chief Scribes and Lead Trainers from various teams across the country to the PhysAssist corporate office in Fort Worth for two full days of lectures, leadership activities, team building, and an opportunity to meet and interact with the corporate employees with whom they work so closely on a daily basis. There were 36 Chief Scribes and 5 Lead Trainers in attendance, making this our largest conference to date!
Above: Dr. Crowley attendees
ence addresses the confer
The conference speakers included VPs, Directors and Managers from corporate and featured a local physician, Dr. Samuel Crowley, from Texas Presbyterian Rockwall. Dr. Crowley discussed the importance of working hard, setting goals, building relationships, not giving up, and most importantly, having fun. Some of the departmental topics included compliance and legal, sales, marketing, staffing, scheduling, training and facility metrics. The attendees were able to gain insight into the inner workings of the corporate office and develop a better understanding of how the hard work they do every day allows us to serve our clients. The Chiefs and Leads had the opportunity to break out and spend time with their CSMs (Client Services Managers) and PMs (Project Managers), Schedulers, Recruiters, and Time Card Analysts. There were various group activities, such as conflict resolution, effective communication and role-playing scenarios based on conflicts and issues Chiefs and Leads commonly face. They also had an opportunity to talk to each other and share their experiences from their respective roles. The next leadership conference will be held in August 2015.
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Q1 2015
S I U O L . T S E C I F F AL O
N O I G RE
Due to the tremendous growth we experienced in 2014, we’ve opened our first regional office in St. Louis! Our new regional office includes three dedicated corporate employees who work to ensure our Missouri programs are always running smoothly. Meet the team on the next page!
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Q1 2015
INTRODUCING OUR ST. LOUIS TEAM! Holly Kennedy- Regional Recruiter Hi! My name is Holly Kennedy, and I’m the local Recruiter for the St. Louis area. I have been with the company since November 2014. As with all of our recruiters, it is my responsibility to screen and hire quality candidates for our teams. Since I’m local, I’m really looking forward to building relationships with our key contacts in the area. I enjoy reading, DIY projects and traveling. My husband and our 8-yearold son really enjoy anything ocean-related and try and get to a coast at least once a year! We also spend a lot of time outdoors when the weather is nice. We like hiking or going to the park with our two dogs. I’m excited about being a part of the PhysAssist team and am looking forward to the upcoming year!
Melanie Planer- Client Services Coordinator Hello! My name is Melanie and I’m the Client Services Manager for Missouri. I’ve been with PhysAssist for four years thus far with most of my tenure being a scribe, trainer (3 years), and Chief (2 years) on our SSM Depaul Health Center team in MO. For the past several months, I have transitioned into the Client Services Coordinator and Manager role where I work closely with the Chief scribes for all of our Missouri teams. My main focus is ensuring that the teams are running well and everyone is happy! Personally, I like to spend my time playing video games, watching TV or movies, going to concerts, or just hanging out with my husband. Last but not least, we have two rescue cats, Bender and Nibbler, who are just the sweetest animals.
Lynley Lovelace- Divisional Training Manager My name is Lynley and I have been with PhysAssist since October of 2010. I started as a scribe and trainer for our Dallas Presbyterian and Plano/Allen team. I then became a CTS, traveling to Milwaukee, St. Louis, Oklahoma City and Eugene. After my CTS deployment, I returned to Texas and began working in the corporate office as a Divisional Training Manager. I’m currently in St. Louis managing training in Kentucky, Missouri, Mississippi and Tennessee. I’m also responsible for the matriculation of trainees to PhysAssist Scribe (PS) status. I work closely with the Client Services Managers and Directors to maintain healthy teams and quality scribe programs in each respective region. The best part of my job is attending the team and trainer meetings. I like seeing all of those that made it through training and who are now trainers and leaders on the team. My 7.5 lb miniature dachshund is the love of my life and is what fills up my photo albums in my cell phone. We like to go on walks so she can chase squirrels (she knows these by the name “Squeeky” due to her first toy with a squeeker that was a squirrel). Page 9
Q1 2015
2015 NEW YEAR
NEW US
At this year’s first Leadership Conference, we asked our Chief Scribes and Lead Trainers what their scribe goals were in 2015. Here’s what they had to say:
Alec Bloom:
Josue Estrella:
“I want to show my team how much
“My New Years resolution is to invest
my co-chief and I appreciate their hard
more of my time and energy into showing my CTS team how much I appreciate all the hard work and sacrifice each of them display during
work. I really enjoyed listening to some great ideas from other Chiefs during the Leadership Conference.”
an implementation that tends to go unnoticed.” Misbah Anjum:
Van Tran: “I want to empower my team to help improve ED workflow and continue to make as big of an impact as we can.”
“One thing I always encourage my team to do is ask questions and learn. A job isn’t worth anything unless you get something out of it, so for us,
education is the most important thing we have to gain during our time as scribes. My goal is to help my team
learn, because in a few years we will all be off to bigger and better things and this is our opportunity to make life-long connections.” Page 10
Alan Alanis: “Communicating more
with
my
team, management group, and physicians. I am going to work on
creating more consistent and meaningful communication to everyone I work with, especially to
my newer scribe team members, so that we can do the best job possible.”
Q1 2015
Allyson Peludat:
Robert Sandoval:
“As a new lead, I want to dedicate
“I’m going to dedicate myself to bridging
myself to being more prepared and
the
proactive when starting a new project
our
physicians
continuing to open the door for more
organized for myself and my CTS team.”
frequent and open communication between
Adam Garcia:
my
Medical
Director,
physicians, and scribe group.”
“I am going to work on finding reasons to have more face-to-face interactions with
Ashley Verdun:
all of my scribes; to encourage and foster
“I’m going to dedicate myself to
the development of my team and the
communicate more frequently with
enjoyment of their position as a scribe.”
my team during an implementation.” Deanna Cureton:
Lindy Tinker: Leadership
between
and scribes. I’m looking forward to
to keep things running smoothly and
“The
gap
“Attending the PhysAssist Leadership
Conference
Conference encouraged me to take all
helped me feel empowered in my
the skills I learned and implement them
position, and I want to help pass
with my team to continue to foster their
that on to my team and trainers so that we can all create a more cohesive unit at our hospital.”
development as leaders both now and in the future.”
Paige Potter: Anna Nay:
“I’m focusing on being more encouraging
“There were a lot of great principles that I learned at
and providing positive reinforcement, even during difficult conversations.”
the Leadership Conference, and I’m excited to teach my team about communication, enhancing our scribe workflow, and being a more productive
Sydney Katz: “I’m really excited to continue developing as a leader and role-model for my team.”
and cohesive team all around.”
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Q1 2015
PhysAssist Updates Before you go, here’s what you need to know!
SHIFTADMIN SMS UPDATES ShiftAdmin now offers users SMS alerts via mobile phone. To activate this service, enter your mobile number in the My Account section AND opt-in by texting SHIFTADMIN to 75431. This new service will allow group admins to send messages to users in the group, so please opt-in as soon as possible. In the near future, ShiftAdmin will transition all text message notifications away from email-toSMS. If you currently have text alerts set up for opened and posted shifts, you will need to opt-in to the new Shift Admin alerts service to ensure that you continue to get these notifications. Message & data rates may apply. Text HELP to 75431 to get help. Text STOP to 75431 to stop.
HEALTH BENEFITS
FREQUENTLY ASKED QUESTIONS What is the Minimum Value Plan (MVP)? The MVP is a health plan that provides the minimum coverage and affordability that laws require. With no deductibles and no co-insurance share, insureds just pay a co-pay for covered services. The plan pays 100% of the cost of the service beyond the co-pay when a PPO network provider is used.
When am I Eligible for Insurance? You are eligible to enroll once you have worked with the Company for at least 60 days. The Company will make a contribution to plans for full-time employees that work 30+ hours a week.
Can I Sign Up for Insurance at any Time? You must sign up within the first 30 days of becoming eligible unless you experience a qualifying event (marriage, birth, etc.). You can cancel at any time.
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Q1 2015
401(k) RETIREMENT PLAN
FREQUENTLY ASKED QUESTIONS When am I Eligible to Enroll in the 401(k) Plan? You are eligible to begin making contributions to your plan after you have worked for the company for at least 30 days.
How Much May I Contribute? You may contribute up to 100% of your compensation before taxes each pay period, up to $18,000 in 2015 (Federal limit). If you decide to make Roth contributions, they will be deducted from your paycheck after taxes. You may make changes to your contributions at any time.
When will I Receive Company Contributions? After one year of service, you are eligible to receive the discretionary match. You must be an employee on the last day of the plan year in order to receive the Company contributions.
What is Vesting? Vesting refers to ownership of your plan account. If you own 100% of your account, you are said to be fully vested. At PhysaAssist, you are always 100% vested in your own contributions.
Do I Choose the Funds I Contribute to? You can choose the investments in your plan account. Your plan includes investment and savings advice so that you can receive personal recommendations about meeting your retirement goals.
Can I Make Withdrawals? Your plan is designed primarily to help you save for retirement. Withdrawals are restricted by the IRS. You may take money out of your plan under certain circumstances. These include retirement, hardships, and loans among others.
For further information, email questions to HR@iamscribe.com
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Q1 2015
2014 PHYS STATS 2014 PHYS
90 New CTSs in 2014:
90
We We had 23 current CTSs in the pool at the start of 2014. Therefore, we
STATS95
Number of facilities with program expansions or new implementations:
teams
116 team building events
49
QUADRUPLED the CTS group in 2014!
1911
number of scribes hired in 2014
2014 Filled Shift Percentage
99.981% of all shifts covered!