istanbul
CITY breaks
Tailor-made and two-centre holidays. Discover the possibilities If you want even more from your holiday, why not take in two places at the same time? Our two-centre holidays let you team time in Istanbul with a relaxing getaway in a beach or village hotel in North Cyprus or on the Turkish coast - giving you the chance to sightsee, sunbathe and experience different cultures all in one holiday.
Combine Istanbul with a choice of relaxing resorts. With one foot in the East and the other in the West, Istanbul is a perfect short-break destination combined with a spell in coastal Turkey or North Cyprus. Turkey’s biggest city offers up a captivating blend of sights, sounds and colours. Delve into the labyrinthine Grand Bazaar on the hunt for souvenirs. Admire
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magnificent mosques, churches, museums and palaces. And discover stylish restaurants, starlit bars, cosy coffee houses and electrifying nightclubs - they’re all here in one fascinating melting pot of a metropolis. After experiencing fast-paced Istanbul, you can then head for somewhere completely different. Slow down the pace in North Cyprus - unwinding on the beach, lazing beside a turquoise pool or just soaking up the timeless way of life in this untouched country. Alternatively, why not stay in Turkey? Shift down a gear by escaping to Antalya, Bodrum or Kas or Kalkan. We’ve chosen each of these charming towns for their unique personalities and contrasts to city life. Cue everything from Crusader castles and cobbled shopping streets to peaceful bays, golden beaches and fabulous watersports - all perfect counters to bustling Istanbul.
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Istanbul. Beyond imagination
Istanbul is undoubtedly one of the world’s greatest cities. Divided by the mighty Bosphorus, uniting two continents, it’s sometimes referred to as the cradle of civilisation. Forget about street signs, throw away the maps, take a deep breath and plunge in. There’s nothing like it anywhere in the world. As the former capital of three successive civilisations – Roman, Byzantine and Ottoman there’s over 2,000 years of history to explore and some of it can be difficult to find amidst the chaos of the present. The oldest part of the city known as the Sultanahmet district, is home to many of its most breathtaking sights, from the minaret-cornered Byzantine Haghia Sophia to the opulent Topkapi Palace, once seat of the mighty Ottoman Empire. Here too you can gaze
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at the dazzling 17th century Blue Mosque, adorned with over 20,000 ceramic tiles in 999 shades of blue. Apart from the history, Istanbul’s shopping is an experience not to be missed. First on the list is the staggering, highly atmospheric Grand Bazaar in the Beyazit area, with its twisting, covered streets - although better bargains can be had in the smaller streets around Sultanahmet and Beyazit. Wherever you are, the mostprized must-buys are carpets, kilims and silver jewellery. While you’re in Istanbul, take the opportunity to see outside the city for one day at least, either by exploring the Black Sea or the islands that dot the Bosphorus. Like Istanbul, they will leave their own indelible and unforgettable mark on you.
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Unique and boutique. Our hotels in Istanbul offer more than just luxury You may think that a stay in Istanbul is special enough, but our choice of hotels will make your time in this beguiling city even more memorable. We offer a full spectrum of retreats on a bed-and-breakfast basis, from deluxe 5-star establishments and medium-class, modern hotels to unique Ottoman mansions that give you a taste of old-world Turkey. We’ve chosen our hotels for their sought-after locations, too. Take your pick from hideaways in the old city of Sultanahmet just steps from the Topkapi Palace and Blue Mosque. Or stay in the modern centre, with buzzing shopping boulevards, restaurants and bars at your beck and call. Our range includes the stunning Four Seasons in the heart of the Sultanahmet. Occupying a beautifully restored neoclassical building, this exclusive retreat has luxurious rooms and suites overlooking a courtyard and offers up gourmet dining, pergola-shaded bars and
a world-class spa. Then there’s the Marmara Taksim. This high-rise hotel stands in Taksim Square, the hub of modern Istanbul, and combines state-of-the-art facilities with spectacular city views. Want something more traditional? We offer a number of hotels set in converted 18th and 19th century Ottoman houses and inns. Built from wood and stone, these elegant mansions have been lovingly returned to their former glory with wooden ceilings and whitewashed and exposed stone walls that whisk you straight back to old Istanbul. Take the Avicenna. Recreated from a 19th century wooden mansion, this gorgeous boutique hotel boasts richly decorated Ottoman interiors and touches of sultan-style glamour. To find out more about our selection of hotels in Istanbul – the ones featured here are subject to availability – just call us on 020 7637 7338..
Opposite: Four Seasons Hotel. Above (clockwise from top left): Arena Hotel, Senator Hotel, Marmara Hotel, Avicenna Hotel
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booking conditions Please read these booking conditions carefully as they form the basis of the contract between Lorenz Voyager Travel Limited (trading as Green Island Holidays) as the tour operator and yourself as the client, and set out our obligations to you and yours to us.
Payment A deposit of £75 per person plus full Airline seat cost (APEX AIRLINE TICKECTS ADVANCE PURCHASE THAT ARE NOT REFUNDABLE) must be paid and sent with a completed, signed booking form together with the appropriate insurance premium if required. On receipt of your booking form we will issue a confirmation invoice as soon as your full itinerary is confirmed. The total cost of your holiday is payable to us no later than 8 weeks prior to departure. If the balance remains unpaid after this date, we reserve the right to cancel your booking and retain the deposit paid. Any money paid by a customer to a travel agent in respect of a booking with Lorenz Voyager Travel Limited is held by the agent on behalf of Lorenz Voyager Travel Limited.
Late bookings Bookings received by us 12 weeks or less prior to departure are deemed to be late bookings. When you make a definite booking through your travel agent or by telephone directly to us, you must pay the total cost of the booking at that time. Should you subsequently cancel the reservation made you will be subject to cancellation charges detailed in “Cancellation by the Client”. A late booking may be accepted by us either by telephone or by the issuing of a confirmation invoice.
Alteration by the client Lorenz Voyager Travel Limited & its agents will do their utmost, but cannot guarantee to comply with any request for alteration to a booking. An amendment fee of £30 per person will be applied. Please note that any amendment made after tickets have been issued will be treated as a cancellation and will attract a minimum charge of £180 per person.
Cancellation by the client Cancellation of your holiday must be notified to us in writing. The cancellation charges depend upon when your written notice is received and will be levied as follows. Note: Certain travel arrangements (e.g. ADVANCE PURCHASE TICKECTS cannot be changed whatsoever once reservation has been confirmed even if confirmed the same day a 100% cancellation charge will be incurred.
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Cancellation or alteration by the company The company reserves the right to modify or cancel any holiday, flight schedule, accommodation or other arrangements, in the event that the holiday chosen by the customer cannot be provided for any reason. If the circumstances referred to in the preceding paragraph occur before the customer’s departure, the company undertakes to offer the customer alternative arrangements, or, if this is not acceptable, a full refund of all monies paid. We plan your holiday arrangements many months in advance and although it is unlikely that we have to make any changes to confirmed arrangements, it does occasionally happen. Most changes are of a minor nature and we will advise you (or your travel agent) at the earliest possible date. Should we have to cancel a tour, holiday or other travel arrangements as a result of hostilities, political unrest, or other circumstances amounting to force majeure, we shall inform you or your travel agent without delay and shall offer the choice of an alternative holiday of at least comparable standard, if available, or a prompt and full refund of all money paid. Any such refunds shall be sent to agents within 10 clear days and to direct clients within 14 clear days. Should we be forced to cancel your holiday for any reason other than force majeure or non payment of outstanding balance, the company, in addition to refunding all monies paid, will pay compensation as per the table in the following paragraph.
If we change your holiday. If a major change becomes necessary, we will inform you or your travel agent as soon as is reasonably possible if there is time before your departure. A major change is one that we make to your holiday arrangements before departure that involves changing your airport(s) except Heathrow, Stansted, Luton, Gatwick, resort area or time of departure or return by more than 12 hours, or offering accommodation with a lower rating. You then have a choice of either: A. Accepting the changed arrangements as notified to you. B. Purchasing another available holiday from us. C. Cancelling your holiday. If you choose A or B, we will pay compensation on the scale shown below. If you choose C, we will refund all money paid to us, in no case will we pay compensation if the change is due to an event listed in “Important Notice” below. Period of notice we give to you or your travel agent
Your financial protection
Travel documents.
The Air holiday packages in this brochure are ATOL protected by the civil Aviation Authority .Our Atol number is 4846.when you buy an ATOL protected air holiday package from us (Green Island Holidays) you will receive a confirmation invoice from us confirming your arrangements and your protection under our air travel organisers licence (4846).NOT ALL Travel services offered and sold by us will be protected by the ATOL SCHEME please ask us to confirm what protection may apply to your booking.
It is the responsibility of the client to ensure that passports, visas, vaccination certificates and any other necessary travel documents are valid for the journey(s) to be undertaken.
Our guarantee on price / surcharge.
When you travel with a carrier, the conditions of carriage of that carrier will apply, some of which may limit liability. The conditions of carriage of that carrier are incorporated into this contract. You may ask for copies of the relevant conditions of carriage from our offices.
We guarantee that the price of your holiday will not be subject to surcharge except for government action such as V.A.T., currency and increases in fuel. Even in these cases we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged but where surcharge is payable there will be an administration charge of 50p together with an amount to cover agent’s commission. If this means paying more than 10% of your holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this you should exercise your right to do so within 14 days from the date of the invoice. In return no refund will be granted should sterling gain in value against the appropriate currencies prior to your departure. All prices quoted in this brochure are based on fuel costs and exchange rates on 22nd December, 2010 as quoted in the financial Times: 2,39 YTL. All services in this brochure to North Cyprus and Turkey are paid in sterling.
Complaints
Jurisdiction
We or our local agents have personally inspected all of the properties featured in our brochure and the information given is supplied by them and is believed to be correct at the time of printing. However, since this brochure is prepared many months in advance it is possible that some features may change. Should you have any cause for complaint, please bring it to the attention of the Hotel Manager or our representative who will deal with it on the spot. If the mat-ter cannot be resolved during your stay, then please notify us in writing within 30 days of your return to the UK.
The contract arising from any confirmed holiday booking is to be interpreted under and is subject to the laws of England. We will agree to submit any dispute or claim under it to the English Courts (if you live in England or Wales) or the Scottish Courts (if you live in Scotland).
Arbitration
Travel insurance
Disputes arising out of, or in connection with, this contract which cannot be resolved amicably, may (if the customer so wishes), be referred to arbitration under a special scheme which, though devised by arrangements with the Association of British Travel Agents (ABTA), is administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration of documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount in excess of £1500 per person or £7500 per booking form or to claims which are solely or mainly in respect of physical injury or illness. Should you elect to seek redress under this scheme, written notice requesting arbitration under the scheme must be made within 9 months after the scheduled date of return from the holiday
As per our booking conditions we require all our guest’s travelling have adequate travel insurance see our booking conditions As part of the new legislation Green island holidays have opted not sell travel insurance directly to our customers and we act as an agent on behalf of Blue Travel Insurance who are fully regulated to sell travel insurance and offer comprehensive cover. We strongly advise that when buying travel insurance you read carefully all the questions and if you are unsure of any questions call the company direct they are happy to help you, remember any incorrect information you give or failure to disclose of medical conditions even pre-existing or similar could void your policy.
Important notice Compensation payments do not apply to changes caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disasters, fire, technical problems to transport, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines and similar events beyond our control.
Conditions of carriage.
Validity & Responsibility. This brochure is valid from 10 January, 2010 until further notice. It is based on the sole responsibility of Lorenz Voyager Travel Limited and does not commit the airlines, transportation companies and hotels etc. mentioned therein.
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114 Great Portland Street, London W1W 6PH Tel: 020 7637 7338  Fax: 020 7637 7296 Email: sales@greenislandholidays.com www.greenislandholidays.com