Grapevine Chamber of Commerce Newsletter
April, 2020
Business Matters Mission: The mission of the Grapevine Chamber of Commerce is to promote business that adds value to our community.
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Vision: The vision of the Grapevine Chamber is a progressive business organization that brings relevant and essential opportunities for our investors and community to grow and prosper.
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Values: Excellence Innovation Integrity & Community
Grapevine & Your Chamber Are Still Open for Business Have to say, writing this newsletter from the ‘c o m f o r t ’ ( r e a d , isolation) of my home office is not exactly what I had in mind for the month of April as your Chamber Chair. Thank God for my personal assistant, Mr. Big:
That said, wanted to let you know that – COVID-19 be hanged – YOUR Grapevine Chamber is still hard at work advocating on our businesses’ and citizens’ behalf. Even though some of the Chamber staff are working remotely, RaDonna and Michael are in the office – at least 6’ apart – and via ZOOM conference meetings, the business of the Chamber is still being conducted. I want to share with you some of their daily assignments: Member Calls - together with
our Ambassadors, staff has divided up the membership list to enquire how we may be of assistance during this challenging time and just to listen to those who need to connect. Meetings/Seminars – We are working with some of our committees who want to set up ZOOM meetings. The AMP’T Board had their meeting yesterday. The Women’s Division Board has one scheduled for next Tuesday, the Ambassadors will be Zooming on Wednesday and more are being scheduled. Besides keeping our committees connected, we are also working with SBA, SBDC and SCORE to create ZOOM seminars to assist businesses during this time.
pertinent info that has come through that will provide information and assistance for businesses and citizens. Conference Calls – RaDonna is in touch regularly with the City of Grapevine Emergency Management Team, as well as state officials to get the latest information on how to assist in recovery, state and national Chambers and other groups to stay on top of latest intel and community assistance opportunities.
Invoicing – Per the Executive Board, membership invoices are still going out, however, we have approved the ability for the time being to extend your dues dates for up to 90 days. It will be important for our business community to still be involved and engaged as we come out of Information Sharing to this together! Connect Members – If you haven’t checked our website Community Calls - Your lately, we have created a Chamber staff is also COVID-19 page (https:// fielding calls from not only www.grapevinechamber. businesses, but concerned org/covid-19/). It includes citizens as well. They are City and restaurant info as assisting first responders well as businesses that are and others when it comes open and providing services. to fulfilling needed items or Links are also listed to information. I want to finish
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Grapevine Chamber of Commerce
Executive Board
Chair LeAnn Brown Silver Oak Commercial Realty Chair - Elect Phil Cunningham WhataShine Immediate Past Chair Steve Brown Esparza’s Restaurante Mexicano Treasurer Trudy Cresswell Grapevine Mills, A Simon Company VC-Business Partnership Kevin McNamara Wise Guys Pizzeria RaDonna Hessel Grapevine Chamber CEO
Board of Directors Jonathan Chance Foust & Son Funeral Home Thomas Eagan Gaylord Texan Resort & Convention Center Ana Erwin Community Impact Newspaper Dana Gibson Holiday Inn Express Klint Guerry Sewell BMW of Grapevine Kosse Maykus Maykus Homes Patrick McCoy Village Professional Painters Emily McLendon Vari Kelly Schwartz Legoland / Sea Life Mike Ward Classic Chevrolet Bruce Whitlock Whitlock Building Services
Grapevine & Your Chamber Are Still Open for Business Continued from page 1
by saying how proud I am of our wonderful community. There are so many wonderful civic groups – Grapevine Rotary Club, AMBUCS, GRACE, Metroport Meals on Wheels, VIPs to name a few – and individuals that go out of their way to think outside the box to help our first responders, local businesses and citizens in this time of great need. We are so fortunate to live and work in a community that cares and supports each other so much. Please do not hesitate to let me, RaDonna or other board members know if you know of an area where we might be of service. We are all in this challenge together and will get on the other side of this with love, humor and positivity! God Bless Grapevine!
Buzz wants you to stay connected & call your Chamber Members! Visit grapevinechamber.org to download your copy today!
It is an honor to be your 2020 Chair. I will leave you with Rotary’s motto – Service Above Self
LeAnn Brown
Ex-Officio Amanda Calongne State Representative Giovanni Capriglione Chief of Staff Paul W. McCallum Grapevine Convention & Visitors Bureau Executive Director Sharon McCloskey DFW International Airport, VP Customer Experience Bruno Rumbelow City of Grapevine City Manager Dr. Robin Ryan Grapevine – Colleyville ISD Chris York Baylor Regional Medical Center Grapevine 2 l A P R I L 2 020 www.grapevinechamber.org
Visit covid19relief.sba.gov for all the details.
You don’t realize what you will miss until its gone. While it is great today to drive down the roadway with little traffic, the fact that there is no traffic is a reminder of the crisis facing our businesses. The last time the roadways were so empty, was also the time that there were no planes in the sky. 9-11 was a time in our history that scared even the most hardened soul, and this pandemic is no different. Whether you believe in the severity of the situation or not, the cause and affects are being felt by every citizen, business, city, state and federal government around the world. The “norm” for us has changed dramatically. But with other disasters, we have become adaptable to change, innovation, creativity, and support for our fellow man. This is the time where we find the true spirit of Americans, and especially Texans, as we see people helping people and displays of humanity in our communities that gives us hope for the short and long term.
footprint and translating our physical businesses to online, as we find new ways to relate to our members, customers and community. When this is over, our new norm will have expanded from what we knew, to what we now know. Your Chamber is no exception. We have tried to expand our ability to share accurate and helpful information. We have worked hard to disseminate fact from fiction, and to find ways to help our business community. We are learning daily on what is needed, and how we can help share resources to make the largest impact on those around us. We have learned skills we never thought we’d need, technology we never thought we’d use, and patience (well, I am still working on that one!).
You really don’t know what you will miss until its gone…, but thankfully I know that there will be an end to this virus, that we will see a future with our businesses once again growing and Local business and industries are relying on the thriving, and we will be able to share a hug guidance from the Centers for Disease Control with each and everyone one of you. Please and Prevention (CDC), the Small Business feel free to reach out to the chamber staff if Administration (SBA), our local governments, you have any questions, or if we can help you city officials as well as listening to industry navigate your business through this daunting experts and we hope everyone is making time. I, along with your Board of Directors decisions on scientific evidence. Business will are willing to assist in whatever way we can continue, through the lens of keeping our to bring back the traffic congestion, busy employees, families and communities safe. skies and continue to serve as your voice of This experience is not a lesson of business business. disruption, but of leadership and humanity. We are all quickly implementing a digital Be safe, and yours in handwashing, RaDonna Grapevine Chamber CEO www.grapevinechamber.org A P R I L 20 2 0 l 3
Grapevine Chamber of Commerce DIAMOND SPONSORS
Bank of the West City of Grapevine Classic Chevrolet / The Thompson Group Kubota
To help people facing the challenges of COVID-19 issues, the Internal Revenue Service announced a sweeping series of steps to assist taxpayers by providing relief on a variety of issues ranging from easing payment guidelines to postponing compliance actions. These new changes include issues ranging from postponing certain payments related to Installment Agreements and Offers in Compromise to collection and limiting certain enforcement actions. The IRS will be temporarily modifying the following activities as soon as possible; the projected start date will be April 1 and the effort will initially run through July 15. During this period, to the maximum extent possible, the IRS will avoid in-person contacts. However, the IRS will continue to take steps where necessary to protect all applicable statutes of limitations. “The IRS will continue to review and, where appropriate, modify or expand the People First Initiative as we continue reviewing our programs and receive feedback from others,” Rettig said. “We are committed to helping people get through this period, and our employees will remain focused on these and other helpful efforts in the days and weeks ahead. I ask for your personal support, your understanding – and your patience – as we navigate our way forward together. Stay safe and take care of your families, friends and others.”- IRS Media Relations Office Washington D.C.
4 l A P R I L 2 020 www.grapevinechamber.org
PLATINUM SPONSORS
Baylor Scott & White Medical Center - Grapevine Frost Gaylord Texan Resort & Convention Center
GOLD SPONSORS
Boeing Coca-Cola Southwest Beverages CornerStone Staffing Hilton DFW Lakes Executive Conference Center LegacyTexas Lucas Family Funeral Homes LSG Sky Chefs Oncor Electric Delivery Sewell Cadillac & Sewell BMW of Grapevine
SILVER SPONSORS
BB&T First Financial Bank, NA Independent Financial Republic Services The Courtyard/TownePlace Suites by Marriott Texas Health Harris Methodist Hospital Southlake
BRONZE SPONSORS
121 Community Church Atmos Energy Blagg Tire & Service Crush It! Virtual Sports Lounge First Bank of Texas Foust & Sons Funeral Home Grapevine Mills Grubbs Infiniti Marinas of Lake Grapevine Office Interiors Group Paycom Stacy Furniture & Design Trinity Metro Wells Fargo Bank - Grapevine Main Wright Development Co., Inc.
Staying Connected With Customers Through the Coronavirus Outbreak Your customers may be on self-quarantine, but that doesn’t mean you can’t stay connected and continue providing excellent service. Here are a few smart strategies for brick-and-mortar businesses looking to keep their audience engaged and in the loop, even if they’re self-quarantined or avoiding public places. - Let customers know what you’re doing to prevent the spread of COVID-19: Send an email to your customers and post signage in your store to assure them that you’re doing everything you can to protect their health when they visit your store. Share any increased cleaning, disinfecting and hygiene protocols you’re following, and let them know that you are enforcing selfquarantine among any employees who might be experiencing symptoms. If you are altering your hours or closing your store for a deep-clean, you should let your customers know that, too. - Increase your social media presence: Your customers are already on social media, but they are likely checking in much more frequently to get the latest updates on the virus. Whether you’re posting about the virus specifically or trying to offer light, positive content to help take people’s minds off the panic, it can be helpful to increase your posting frequency to ensure you are showing up in their news feeds. If you operate a service-based business like a restaurant or a salon, you may want to consider offering online sales of gift certificates. - Offer online deals: If your business already has an e-commerce component, remind customers that they can still shop for their favorite items on your website. It might even help to offer a coupon
or discount to encourage online shopping while your customers are staying home anyway. If you operate a service-based business like a restaurant or a salon, you may want to consider offering online sales of gift certificates. Encourage your customers to buy a certificate now, so they can treat themselves and redeem it when the virus outbreak has slowed and their self-quarantine period is over. This can help maintain sales for you, while giving your customers something fun and exciting to look forward to. - Stock up on sanitizing products and make sure people know where to wash their hands: For those customers who do come into your store, it’s important to enforce good hygiene practices and encourage everyone who passes through your doors (customers and employees alike) to follow the Centers for Disease Control and Prevention’s recommendations for preventing the spread of COVID-19. If your store has a restroom for customer use, put up extra signs pointing them in the right direction to wash their hands, and post the CDC’s guidance in the restroom. If not, you may wish to offer hand sanitizer near the front of the store for customer and employee use. - Focus on serving your customers through digital channels: You may already offer phone and email support to your customers, but now is the time to increase your customer service capabilities and ensure your patrons can reach you — no matter where they are. Social media is a good place to start, as you can offer the option to chat via Facebook Messenger, WhatsApp and other instant messaging platforms. You can also offer video conferencing options through Skype or FaceTime, so your customers can get that “face-to-face” feel without actually being there in-person. Your U.S. Chamber of Commerce, Small Business Guide www.uschamber.com/co/small-business-coronavirus
www.grapevinechamber.org A P R I L 20 2 0 l 5
M A R C H Heroic Roofing Brittany Magee (817) 889-0661 100 Hill Top Ct. Willow Park, TX 76087
New York Life Pedro Gonzalez (817) 938-3431 2600 Network Blvd, Ste 130 Frisco, TX 75034
2 0 2 0 Southlake Montessori at Grapevine Jennifer McLaughlin (817) 557-7520 1105 W. Wall St. Grapevine, TX 76051
Virtual Packing Jordan Patterson (817) 673-9240 840 Mustang Dr. Grapevine, TX 76051
Hiring Companies Business Name Blagg Tire & Service Camp Bow Wow Grapevine Airport CFO Shield
Phone 817-481-4578 214-908-5072 469-290-7500
Email pleonard@carconceptsinc.com grapevine@campbowwow.com fred@cfoshield.com
Costco
817-749-2800
https://www.costco.com/job-opportunities.html
Emergency Ice Inc. Family Tire and Auto Fox Rental Grand Brook Memory Care Grapevine Drug RX Grapevine Realty Move Solutions Mr. Cooper NerdsToGo Performance Drywall Services,LLC PlanetMagpie Scott’s Landing Marina Temporaries of Texas The Comfort Inn Capitol St United Real Estate DFW Properties Whitlock Building Services. LLC 6 l A P R I L 2 020 www.grapevinechamber.org
214-631-3535 817-488-5520 817-481-7581 682-308-6716 817-481-5780 817-995-0737 469-446-1536 972-316-5988 682-244-2664 817-481-7901 office 817-247-0191 817-481-4549 817-481-1108 817-329-9300 817-360-8499 817-233-9531
donnelltoler@emergencyice.com cody@familytireandautoinc.com nick.foreman@foxrents.com bholland@sbmemorycare.com grapevinedrugrx@gmail.com cb@grapevinerealty.com mschrader@tospartners.com larry.aguinaga@mrcooper.com vdale@nerdstogo.com roy@performancedrywallservices.com chris.williams@planetmagpie.com bfox@shmarinas.com mwomack@tempsoftexas.com gm.txf41@choicehotels.com brendacoledfw@gmail.com cherry@whitlockservices.com
Dear Friends,
I hope you and your family are well. As you would expect, the City has been aggressively addressing the COVID-19 outbreak that the World Health Organization declared a pandemic on March 11, 2020. This pandemic has suddenly limited our daily lives in a way we likely never imagined. Though it has forced modifications to our lives and livelihood, we are a great community and together, we can do our part to slow the spread and flatten the curve dramatically. I am incredibly proud of the people of this community who have responded so orderly, so professionally, so completely in the face of this crisis. You have listened to the advice given to you and incorporated it into your daily, family, and business lives. You have shown concern for your neighbors, the elderly, and all of those that are most vulnerable. The fact is washing hands, disinfecting, and social distancing are the new normal. We will get through this together. Please stay tuned to our City website, GrapevineTexas.gov, our social media platforms, and our Grapevine Cares hotline at 817.410.4455 for up-to-date information as more unfolds. We stand ready to help our business community and families get back on their feet. Stay encouraged, Grapevine.
Mayor William D. Tate City of Grapevine, Texas www.grapevinechamber.org A P R I L 2 0 2 0 l 7
Ribbon Cutting
Sauce’d, Conner Gildenblatt 110 N. Main St. Grapevine, TX 76051 (817) 527-6009 sauced.pizza
Ambassador of the Month Patrick McCoy
has owned Village Professional Painters, Inc. since 2000. The company specializes in both residential and commercial (interior and exterior) painting. All estimates and color consolations are complimentary. Their comprehensive services include dry wall work, tape, bed and texturing walls as well as staining decks, arbors, and fences. To help their clients further, they also offer minor carpentry work on siding, fascia, and trim boards. They are excited to announce their recent expansion into commercial power washing and parking lot striping area beginning in 2020.
“It is a real honor to be recognized as Ambassador of the Month for March” said Patrick. “The Grapevine Chamber of Commerce has played a significant role in the growth and success of Village Professional Painters. As an ambassador, it gives me the opportunity to give back and assist other small businesses achieve success and continue to grow in both the Grapevine and surrounding communities. It’s been a privileged to serve on the 2020 Board of Directors for the Grapevine Chamber as well. I look forward to utilizing both my rolls and joining all our members in making 2020 a memorable year!” Patrick got married (last May) to Diane Haselroth. They reside in Hackberry Creek (Las Colinas) and enjoy spending time with their two young grandsons. He also enjoys his new home location as it allows him the ability to be more involved in the Grapevine Chamber activities. Patrick recently shared, “In these tough times dealing with COVID-19, let us remember to support our local businesses by doing business directly with them whenever possible.” Thank you, Patrick Owner, Village Professional Painters pmccoy@villagepropainters.com
8 l A P R I L 2 020 www.grapevinechamber.org
April Happenings
“The Times They Are a Chang-in” is an old song by Bob Dylan.
I was 2 weeks ahead on writing my newsletter and had to delete it to start anew. First off – The Great Taste of Grapevine has been POSTPONED until Thursday July 23rd at the Hilton DFW Lakes Executive Conference Center. We would love to see the community come together in July to help support our Non-Profit Fundraiser for GCISD students and the elderly in Grapevine at Christmas. This is our 25th Anniversary and we are hoping to increase the attendance (once we get clearance by the CDC) at The Great Taste of Grapevine. Thank you to our sponsors of The Great Taste! We appreciate your support! Classic Chevrolet - The Thompson Group is our presenting sponsor again! Our other sponsors are: Wright Construction Company, Frost Bank, PHD Ranches, Stephens Painting Inc., Jason Ridley Nationwide Agency, Bank of the West, Box Insurance, Republic Waste, Grapevine Convention & Visitors Bureau, Graceful Buys/Style in Grace, Traci Hutton, Attorney, Capital Asset Resources, Janice and John Kane, Helen Jean Lucas Reed, Interiors by Marci, Paula Wilbanks, Duff and Patrick O’Dell, Blagg Tire & Service, First Financial Bank & LeAnn Brown and Russ Webb, Silver Oak Commercial Realty, Impact Signs and Graphics, Community Impact Newspaper and Mavich Branding. Participating restaurants: Doughlicious, Esparza’s Restaurante Mexicano, Flips Patio Grill, Fuzzy’s Taco Shop, Hilton DFW Lakes Conference Center, Il Paradiso, Judy Pie, Kilwins/PBJ Sweets, Loveria Caffe, Mi Dia from Scratch, Olive Garden, Rainforest Café, The Courtyard/Townplace Suites by Marriott, Thirsty Lion Gastropub & Grill, Winewood Grill & Wise Guys Pizzeria plus more additions coming later. Every month we have the Women’s Division Luncheon on the 2nd Tuesday of the month at the Cynthia and Gary Blankenship Center from 11:45 AM – 1:00 PM. EXCEPT – in April we will be canceling the luncheon due to the regulations with COVID19. We will keep you updated on the Chamber website with any more changes. Be safe, Be healthy, Be cautious,
Nancy Cable
2020 Chair for the Grapevine Women’s Division nancycable2@gmail.com
www.grapevinechamber.org A P R I L 20 2 0 l 9
THANK YOU
To Our Valued Renewing Members 121 Community Church Joe Sanchez (817) 488-1213 A.I. Sprinklers Israel Solis (817) 888-2876 Access Destination Services Patty Phelps (214) 350-6282 Advanced Bodywork & Massage Tamlynn Cameron (817) 808-1494 Alliance for Children Shellie McMillon (817) 335-7172 ASDierolf Concrete Tony Dierolf (214) 797-5825 Atmos Energy Kelly Biegler (817) 375-7911 Baylor Institute for Rehab-Outpatient Services Brandie Owen (817) 251-6351 Berkeys Air Conditioning, Plumbing & Electrical Jamie Wooldridge (817) 481-5869 Big Tex Insurance Phil Wilson (817) 662-7266 BoomerJack’s Bar & Grill Bruce Hvidsten (817) 554-0554 Center for Women in Business Shannon Mantaro (940) 898-2895
Christian Brothers Automotive Keith Daniels (817) 410-7200 Compass Christian Church Maureen Hilt 817-906-1478x230 Cornerstone Wealth Strategies Judy Sherman (817) 865-5030
Esparza’s Restaurante Mexicano Steve Brown (817) 481-4668 Euless B & B Wrecker Service Andy Chesney (817) 283-2121 Family Tire & Service Cody Jones (972) 816-2414
Grapevine Golf Cars Terry Hundley (817) 251-8032 Grapevine’s Runway Theatre Linda Fullhart (817) 488-4842 Green Roofing & Construction Maggie May Robertson (214) 883-8888
Marc Samuels Zameer Lokhandwalla (972) 691-1786 Market Street Omid Bolourforosh (817) 577-5020 McDonald’s / CSF Foods, LLC Michaeline PerezGuzman (817) 290-2144
Corporate Floors Thomas Holland (817) 329-7100 Coventry & Gattis Air Conditioning & Plumbing, Inc. Nicholas Wellborn (817) 481-4286 Cross Timbers Winery Penny Bigbie (817) 488-6789
Financial & Estate Planning Services Tena J. Burrell, IAR (817) 424-5721 Gene Allen’s Gifts/ Hallmark Connie Gauntt (817) 421-9993 Giddens Gallery of Fine Art Cherie Giddens (817) 488-8600
Harland Clarke Bobby Smith (817) 329-7113 Hawk Movers Casey Kercheval (817) 283-7694 Home Care Assistance of Fort Worth Dave Parks (817) 349-7599
Medicaid Solutions for Texans Maggie Carpenter (817) 919-6730 On-Site PC Services Kelly Davis (817) 306-6106 ext 304 Panda Embroidery Paul Slechta (817) 488-4151
Daniel Electric Company Daniel Taliaferro (817) 481-8606 Dave & Buster’s T.J. Ferguson (817) 786-1600
Glade Corners Retirement Community LaBrett Homuth (817) 329-3527 Glen Investigations, PLLC Gail Glen (817) 873-0018 Good Things For All Seasons Sally C. Bultmann (817) 251-3673
HPN-Global Terri Hammond (214) 476-8669 Hyatt Place Dallas/ Grapevine Michael Mestas (972) 691-1199 I Can Still Shine Program Brenda Jackson (817) 616-3500
Paycom AJ Griffin 1-800-580-4505
KD Factors & Financial Services Kirby Kercheval (817) 328-1924 Lauren & Tim Stone State Farm Insurance Agency Lauren D. Stone (817) 421-6760 LegacyTexas Matt McPhail (817) 287-5600
Rebuild Texas Roof Pros Josh Rosheisen (817) 898-1363 Rockin’ S Bar & Grill Tina Spiek (972) 612-2317 Ryerson Roofing James Ryerson (214) 842-9800
Design & Construction Solutions, LLC Matthew Blaxton 817-797-1463
Dino’s Steak and Claw House GRACE Misy Ida Shonda Schaefer (817) 488-3100 (817) 488-7009 x138 Embassy Suites by Grapevine AMBUCS Hilton - DFW John Springer Airport North (877) 268-7953 Jacki Dudding (972) 724-5107 Grapevine Dodge Chrysler Jeep Yvonne Gomez (817) 410-7526
10 l A P R I L 2020 www.grapevinechamber.
Perimeter International Peter Wanken (469) 586-4374 RE:defined Coffee House Kenyon Coleman (817) 488-2828
Signarama Grapevine Laurie Nevonen (817) 421-0805
Silverado Memory Care Cindy Ohlmann (817) 756-8600 Starbucks Kim Phillips (682) 238-9540 Structures & Interiors, Inc. Stephen Lease (817) 329-4241 TeamLogic IT Hunt Waddell (469) 751-8904 x 101 Texas Nissan of Grapevine Johnny Cantrell (817) 601-3601 The Asset Preservation Group Mike Franklin (817) 251-1008 The Imagemaker Rob Robinson (817) 456-6788 Tim Hogan’s Carpets George Brenner (817) 481-8950 Titan Services Doug Krawczynski (817) 552-8000 TLC Electrical Thomas Church (817) 424-2684 Waterworth Wealth Advisors, LLC Tim Waterworth (817) 410-9000 Wells Fargo Bank Grapevine Main Evelyn De Jesus (817) 251-1129 Wright Construction Co, Inc Balla Wright (817) 481-2594
www.grapevinechamber.org A P R I L 2 0 2 0 l 11
Grapevine Chamber of Commerce 200 Vine Street Grapevine, TX 76051
Mission Statement: “to promote business that adds value to our community”
Order Takeout from Local Restaurant
Write a 5 star review for a local business
Help a stranger with something
Like Four (4) new local businesses on Facebook
Shop over the phone with a local retailer
Share a loCal business Social Media Post
Participate in a virtual fitness class
Purchase a gift card from a loCal Business or restaurant
Buy a meal for another business or your employees
Consult with a travel agent for future travel
Write 3 positive Facebook Reviews for local businesses
Tell an Employee at the Grocery Store that they are appreciated
Order online from a local retailer
Ask your neighbor if you can help them with anything
UPDATE YOUR PROFILE IN the GRAPEVINE CHAMBER’s E-BUSINESS DIRECTORY
Like your Grapevine Chamber of Commerce on Facebook and Instagram
Go through the drive thru at a local fast food restaurant
Comment on local business social media posts
Buy a gift card to a local spa/beauty service
Take a walk Outside… Breathe!
Make a donation to a local non-profit who is helping others
Send a hand written thank you card to Three (3) people who have helped you
Pull some weeds from you/your neighbor’s yard
Write a yelp review for local business
12 I APRIL 2020 www.grapevinechamber.org