Value Proposition for Yachting

YourGlobalYachtingPartner

Our heritage

FROM A GARDEN SHED….

Global Services was founded by marine engineer, Richard Gardiner, who started his career in the Merchant Navy before progressing to the rank of Chief Engineer on private yachts. Richard started Global Services Ltd in 1995 out of a small garden shed in Exeter, UK.

His vision was to source, purchase and provide crew members across all departments with the items they need, when they need them. Many nautical miles later, we are global by name and by nature.

...TO WORLD CLASS SUPPLIERS TO THE MARITIME INDUSTRY

We are privileged to work with many of the world’s most inspiring and prestigious yachts, shipyards and marine management companies.

Now, we are a growing team of 40, with state-of-the-art logistic hubs in the UK and EU, with additional local sourcing in Palma and Barcelona.

In 2018, we were delighted that Sir Charles Dunstone and his team at Freston Ventures Ltd. decided to make a significant investment in us, the people who work for Global Services.

Sir Charles, best known as founder of Carphone Warehouse and Executive Chairman of Talk Talk Group, has a deep affiliation to the marine industry and has been an avid yachtsman since his youth, participating in sailing regattas around the globe.

Ambassador for the Blue Marine Foundation, Sir Charles is owner of the 64.4 metre classic 1930’s yacht Shemara which was fully refitted by a yard that he set up specifically for the task with his friend and business partner Peter Morton, Global Services’ Executive Chairman, at the helm.

Freston’s commitment is geared towards the sustainable development of Global Services’ offering, our culture and to support our mission to become the leading superyacht and maritime supply company in the world.

Sir Charles Dunstone

“If you look after the customers and look after the people who look after the customers, you should be successful”

What we do

OUR CORE BUSINESS ACTIVITY IS MANAGING YOUR PROCUREMENT

With 25+ years’ experience of managing the purchasing needs of yachting customers in all the key locations around the world, Global Services’ dedicated supply division has an intimate knowledge of the tight deadlines, unique requirements and juggling involved in every quote and order.

Many customers come to us because of our reputation for solving challenges around rising material prices and supply chain issues. We also have across-department expertise in UK/EU and post Brexit trade.

Our outstanding relationships with our global supply chain, including direct accounts with manufacturers, gives us supreme buying power as well as quick and efficient lead times.

Regular shipments to these yachting hotspots

WHAT WE OFFER

Engineering

Spares, tools, electricals, consumables for all engineering and mechanical needs – no matter how specialised.

Galley

Fixtures and fittings for chef and galley crew including refrigeration units, hobs, ovens, utensils, electricals, and barware.

Deck

Painting and carpentry, power, and hand tools, washdown and cleaning, safety and firefighting equipment, fenders and mooring, water sports, diving, tenders and toys, navigation flags.

Interior

All internal goods ranging from soft furnishings through to stationery items.

United States

and South America

Asia

Malta

Netherlands

Kingdom

Turkey

How we do it

All our customers value quality and efficiency. They don’t have time for things without substance or things that do not help them triumph.

WHO WE DO IT FOR

> Captains

> Heads of Department

> Senior Crew across all departments

> Owners’ Reps > Management Companies > B2B Directors

> Purchasing Managers

NEWBUILD TO OPERATIONAL

> End of build clean up

> Introduction to dedicated Relationship Manager

> Free storage when leaving the yard

> Operational reporting set up

> Ready to support wherever you are

QUOTING

> Fast quote turnaround

> 25+ years supplier relations

> Quote all departments

> Pass on supplier discounts

> Up front expenses on quote (fulfillment)

ORDERING

> Quick, easy & made simple

> Buy in the EU, UK & worldwide

> Clear lead times

> Dedicated team to process orders & chase suppliers

LOGISTICS ACCOUNTS RE-FIT

> Goods shipped globally

> Hazardous shipping

> Consolidate shipments from EU & UK

> Real time tracking of goods

> Clear invoicing

> Pre-payment options

> Great VAT knowledge

> Credit limit

> 30-day payment terms

> Sample booklet & historical orders available

> Face 2 Face meeting (Project Manager)

> Free Storage - EU & UK warehouse

> Clear breakdown of costs & delivery of goods

> Use of our EU crew lounge and facilities

What we can do for you

DEDICATED ACCOUNT MANAGER – Our account managers include chief engineers and ex-crew members who have a bank of knowledge from working with over 200 of the world’s most renowned superyachts.

AUTOMATED REPORTS / ORDER HISTORY – Regular, accurate reporting of goods in our warehouse available to ship, goods due in and their ETAs.

CREDIT ACCOUNTS – Order on your account and pay within 30 days. We understand the urgency to get your goods on board - setting up a credit account allows us to be more efficient in placing your orders when you need them.

WORLDWIDE SHIPPING & LOGISTICS – Wherever you are in the world, we always find a way to get your goods to you.

PURCHASING APP – Our purchasing app allows you to place quick, easy orders for consumables and “off the shelf” items, as well as repeat orders for consumables.

FULFILMENT COST – Our upfront expenses allow you to stick to your approved budget and exclude any risk of unexpected charges. The fulfilment covers ALL expenses including inbound & outbound shipping, packing & handling and wire transfer fees.

EU CLEARANCE – Any goods coming from the UK can be cleared into Europe via our EU Hub.

ETA MANAGER – Our team of expeditors are chasing our suppliers daily for order updates and lead times to keep our customer deliveries flowing.

LOCAL SOURCING IN SPAIN – With an office based inside STP Palma and Barcelona, we are able to offer a same/next day service to customers in need of urgent goods.

BUYING POWER – We can pass on the best possible discounts to our customers. We pride ourselves on keeping strong relationships with our suppliers to keep the delivery smooth from start to finish.

QUICK RESPONSES – We aim to respond to all emails within 4 hours of receiving.

BARCODING & DATA MANAGEMENT – Unique barcodes for every item along with planned maintenance system integration.

Value creation

DIRECT TO MANUFACTURERS

have supplied thousands of yachts from new build to operational and refit stage, ranging from 30m-180m, accumulating significant buying power with

within the UK, EU and globally.

carry out regular reviews and spot checks with suppliers to ensure we are receiving the best possible pricing and our rigorous service level agreements are being met.

to purchase directly from manufacturers, ensuring we trade with

up to 50% off list price.

INTERIOR/GALLEY:

Logistics

PACKING, SHIPPING AND STORAGE IN THE UK AND EU

CONSOLIDATED SHIPPING

Many of our yachting clients ask us to store goods (e.g. spares) in our UK or EU Hub until they are required. This allows them to take advantage of consolidated shipping.

Where six or more pallets are required, bulk shipments on a dedicated vehicle prove to be more cost-effective.

SHIPPING AND LOGISTICS

Our Relationship Managers work with our shipping and logistics team to source the most cost and time-effective transport solution. This takes into consideration whether the shipment is:

• An urgent or standard delivery

Our

at

EU Hub in the Netherlands allows Global Services to offer distinct benefits to our yachting clients through their entire life cycle (build, operational and refit):

timeframe

• To be shipped within the EU or internationally

• Pallets or parcels

• A bulk shipment

We make thousands of shipments a year and consistently re-evaluate our relationships with transport suppliers, guaranteeing our customers competitive prices on shipping.

Our Relationship Managers will also advise on the import and export tax opportunities of using our EU Hub.

from

and on

of

paperwork.

Customers are regularly updated with tracking details and ETAs as part of our standard commitment to world class service.

HAZARDOUS GOODS

We arrange specialist international transportation of chemicals, compressed gasses and other hazardous goods needing to be shipped.

All

UK and EU are checked, labelled (see left) and packed into strong cardboard shipping boxes to send to our customers.

If it’s more cost-effective for hazardous goods to be sourced in the same country as the yacht we will source local suppliers who can deliver them straight to the yacht, which saves time and money.

Many

doubles up as on-board storage, such as high-strength, secure Zarges metal packing cases or George Utz plastic boxes.

BESPOKE PACKING FOR VALUABLES

We have great experience of handling and shipping extremely valuable goods, from priceless antiques to works of art.

With the help of some clever laser technology and high-density packing foam, we offer a bespoke packing service for the shipping and storage of precious items.

Originally designed for tool planning, our high-density, bespoke foam cut-outs preserve valuable artifacts both in transit and on-board. The foam inserts sit neatly in plastic or stainless packing boxes.

Our values

SUSTAINABILITY DRIVES US

give more than

A B

KEEP THINGS SIMPLE

what

Our mission

TO BE THE WORLD’S LEADING SUPERYACHT

SUSTAINABILITYDRIVINGAND MAKING LIFE SIMPLE

THE OCEAN

LIKE

WE INNOVATE

Driven by sustainability

At Global Services we are working towards making small changes, that over time, will help to create a cleaner, more sustainable way of servicing our customers through actions and product choices to minimise our impact on the planet. Here are some ways we are trying to make a difference.

Our mission is to maximise the economic and social benefits Global Services brings and minimise our impact on the global environment.

Global Services are accredited with the Good Business Charter, which recognises our responsible business practices. It measures behaviour over 10 components: real living wage, fairer hours and contracts, employee well-being, employee representation, diversity and inclusion, environmental responsibility, paying fair tax, commitment to customers, ethical sourcing, and prompt payment.

COMMUNITY

> We are supporters of maritime organisations with a sustainable focus.

> We are aiming to be able to supply you with a more sustainable option to the products you order.

> We are leading a program of beach cleans, encouraging our customers to also get involved.

> We are partnering with marine conservation charities to help with advancing conservation and protecting the majestic beauty and diversity of oceans.

Our ambient Zip tap supplies hot, cold and sparkling water to our colleagues, saving on the energy associated with boiling a kettle.

We can supply Zip taps to you

PACKAGING

ENERGY SOLAR

We aim to find a more sustainable way of packaging your orders.

EV-POWER

By 2027 we aim to have a fleet of electric vehicles.

Our solar panels supply energy back into the National Grid.

“

BEEN WORKING WITH GLOBAL SERVICES FOR THE PAST 20 YEARS DUE TO THEIR CONTINUED HIGH STANDARD OF SERVICE . GLOBAL HAS ALWAYS BEEN

FIRST PORT-OF-CALL FOR SOURCING URGENT AND HARD TO FIND GOODS AT VERY SHORT NOTICE . I HIGHLY RECOMMEND GLOBAL AS AN EFFICIENT, PROFESSIONAL AND TRUSTWORTHY SUPPLIER

YACHTING TEAM

Harriet Fancy

Assistant Head of Yachting

Your key contacts

Melissa Taylor

Manager

Molly Udale

Manager

Mark Linne

Manager

Olivia Woodward

Manager

Dale Sleeman

of Sales