Largest project in the company's history from Sweden
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Internationalisation continues “We are excited about our first step toward the new market area and we will continue the internationalisation of our business. We are currently seeking more projects on the infrastructure sector in Sweden, and also within the country's petrochemical and energy industries,” Rojo says. Before the surface treatment work is started, scaffoldings and protective tarpaulin is installed around the bridge to protect the surroundings. The project includes sand blasting, puttying and spray painting. In addition, the contract includes traffic arrangements. The bridges are hundreds of metres in length and the painted area totals over 20 000 square metres. ”The sand blasting waste is gathered and protected with tarpaulin so that waste or paint spray is not released into the surroundings. It is important that the environment is taken into account during the project, as there are cars, pedestrians and buildings in the immediate vicinity of the bridge," Rojo continues. Cooperation with Trafikverket also signifies that FSP is able to provide services for internationalising Finnish companies both in the Swedish market and other market areas. ■
SP Finnish Steel Painting has received an order for the largest individual project in the company's history from Sweden. FSP will be responsible for the surface treatment work of six bridges in the Gävleborg, Jämtland and Dalarna counties during 2012–2014. The project covers the repainting work of four arch bridges and two girder beam bridges. Trafikverket (the Swedish Transport Administration) chose FSP as the contractor for the project after a public price competition. The project signifies a major first step in entering a new market area. The goal is to further strengthen the company's market position in Sweden in the next few years. The project employs 20 surface treatment workers and scaffolding workers. ”The received order shows that FSP has strong expertise within the industry, a good reputation regarding environmental protection and a high capacity to carry out maintenance work to large bridges all around Europe. The quality, environmental and OHSAS standards of FSP ensure the high quality of surface treatment work,” explains Ismo Rojo, Vice President, International Operations of FSP.
Four out of five extremely or very willing to recommend
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ccording to FSP’s nation-wide customer survey, FSP’s overall grade improved from last year, still remaining at a reasonably good level. Out of the survey participants, 74 percent estimated that FSP has succeeded in its operations well or very well. FSP's overall grade was 3.9 on a scale of 1–5, which corresponds to a good grade. The survey, carried out in May-June 2012, was taken by 102 FSP’s customers and partners, who were asked to give their opinion on FSP’s expertise, communication channels, areas of emphasis and the company’s operation in general. FSP is seen as a reliable and safe partner, a strong quality expert and a customer-oriented service industry professional.
In the future, all FSP’s surface treatment services will grow even more significant than currently. At the moment, the three most utilised services are corrosion prevention painting, blast cleaning as well as washing and cleaning work. In addition to corrosion prevention painting and blast cleaning, the areas of emphasis for surface treatment activities will be inspection services and powder coating as well as packaging and Engineering expert services. The study also surveyed the customers’ willingness to recommend FSP, which remained at the same level as in previous years. One significant finding was that four out of five is very willing or extremely willing to recommend FSP to other service purchasers. Nine out of ten are at least somewhat willing to recommend FSP. ■
Five most important areas of expertise Strong knowledge in quality 3,7 Reliable and safe partner 3,7 Expertise in the best practices in the field 3,5 Know-how in post-sale customer service 3,5 Customer-oriented service culture 3,5 1
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Source: FSP customer survey June 2012
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