L I F E
T H R O U G H
A D V E N T U R E
TERMS AND CONDITIONS Please read our terms and conditions and remember they have been developed to insure both parties are clear as to how bookings proceed. The contract is formed when Fore / Adventure (formerly studland sea school) acknowledges acceptance of customers booking and payment. Taking part in outdoor adventurous activities has some risk of injury. Staff employed by us are trained and have relevant qualifications to run activities. At all times staff will work in such a way as to reduce and limit the risk of injury. Customers must accept that due to the nature of the activities injuries and accidents may happen. Accidents can happen without any contributory negligence from the centre or its staff. The centre can accept no responsibility for loss or damage to personal property or for personal injury not arising as a result of its own act or default. Customers under the the age of 18 must have have parental or guardian written consent for their child to participate. The parent guardian has to be aware and accept associated risks of outdoor adventurous activities. The customer is responsible for looking after all equipment issued for the hire/activity. We may charge for lost or damaged with the exception of fair wear and tear. If hiring customers must agree and follow the ​conditions of hire. Bookings are on the basis that the customer will observe all safety procedures/policies put in place by us. Our literature or website constitute an offer we may correct any errors or omissions in it's published prices prior to confirming contracts in accordance with this condition,
Our information is produced in good faith that it is accurate when going to press. Any up to date price list replaces all previous price lists. PAYMENT The payment for a course/tour/hire is payable at the time of booking or a minimum payment of 50% can be arranged if booking a bespoke booking for a large group, the remaining balance is due 30 days prior to the activity. If the balance is not paid we reserve the right to treat the booking as cancelled by the customer. We accept cash at our beach hut for hire, credit cards via PayPal for all other transactions (Visa, Master-card, Switch, Delta & Solo.) We also take payment via money transfer. VOUCHERS Vouchers are valid for one year from date of purchase and are non refundable. They can be passed on to another recipient and used against any of our activities. The cancellation terms below apply to bookings made with vouchers or any other payment method. CANCELLATION BY US Whilst every effort is made to ensure courses/activities and hire go ahead in certain circumstances such as dangerous/unsuitable conditions or staff sickness cancellation may happen, activities will still run as scheduled if it is not sunny or if it is wet. We will inform the customer at the latest by 7.30 am on the day of the trip, if you don't hear from us then your trip is going ahead. Please ensure you have supplied a contact number we can reach you on. In the event of us cancelling the following options will be offered -Full refund if paid using a card or BACS. -Another booking on a different date. -vouchers will be reissued. Cancelation by us does not affect the right to a refund of travel cost's incurred. CANCELLATION BY THE CUSTOMER For all of our sessions (apart from events - see below) customers must cancel in writing via e mail to hello@foreadventure.co.uk all cancellations must be acknowledged by us & bookings remain live until the customer receives a response. All cancelations will incur a handling and administration fee of £10. Customers who give at least two weeks cancelation notice before the session (this cancelation notice does not apply to events - please see below) will receive a 100% refund of the total fee (minus a £10 handling fee) or are given the option to reschedule free of charge.** Customers who cancel inside the two week notice period prior to their activity receive a 50% refund and lose the option to reschedule.**
Customers who cancel in the week prior to the activity or on the day forfeit 100% of their total fee and their option to reschedule.** If you don't provide the adequate notice to receive a refund, we do permit you to transfer your booking to friends and family members or we can try to resell your spaces for you, this will incur a handling and administration fee of £10. These terms apply wether you paid for your booking using a gift voucher or through our payment portal. ** Our events (forage and feast, kayak, fish, forage and feast, retreats and foraging courses) all involve catering and / or other services and we hold them on specific dates. Consequently, the consumer right of cancellation above requesting 14 days notice does not apply to these Products. You are therefore not entitled to cancel any of these events or to obtain a refund in respect of them if you no longer can or want to attend them. However we do permit you to transfer your booking to friends and family members or we can offer to try to resell them, this will incur an administration and handling fee of £10, if they resell we will issue you with a giftvoucher (minus the admin charge) that is valid for another year from this date. * Please note we only refund or reschedule due to Covid 19 if government guidance prevents us from running a course or event and we have to cancel. We encourage you to check your insurance policies to find out if you are covered if you are unable to attend due to Covid 19 symptoms or self isolation as our cancelation terms still apply if you cannot join us for illness or any other reason. If we have to close for any period of time due to Covid - 19 vouchers will be extended for that period affected. LATE CUSTOMERS We cannot hold the sessions for late comers as it is unfair on the other customers in your group, please arrive 10 minutes prior, if you miss your slot we do not offer the option to reschedule and you lose your fee. MEDICAL INFORMATION Customers taking part in courses, activities or hire must accept that exercise may be strenuous. Prior training may not be required however a good base level of fitness is required. The customer must be happy that the activity is within their capability. We reserve the right to refuse a booking on medical grounds if it is deemed to affect health and safety and the running of activity. This said we will actively work with our clients to remove barriers to participation where possible. All clients have to fill out medical questionnaires prior to activity. BEHAVIOUR If a clients behaviour is affecting the smooth running of a scheme of work the client will be excluded and no refund given. If a client damages equipment etc. they will be charged accordingly.
If a client is under the influence of drink or drugs Studland Sea School reserves the right to exclude them from any further activity. No refund will be given. Customers are expected to comply with all instructions and policies issued byus to ensure clients safety. Clients are also to act in their own instructors and fellow clients best safety interests. Property owned by customers is the responsibility of the customer unless any loss or damage is due to negligence by the company or it's representatives. COMPLAINTS We will try and resolve any problems for the customer as soon as possible. If you have any complaints please raise it with the member of staff who is working with you or the director (Daniel Scott). If you feel your complaint is unresolved please write/e mail Jade the marketing and events co-ordinator (Jade@studlandseaschool.co.uk - hello@foreadventure.co.uk) PERSONAL INFORMATION We often takes photos for the website and all forms of advertising and promotional literature. If you do not wish your photo to be used pleased let your course leader know and tick the no photo box on the medical form. Any personal information of the customer held by us in it's original form or electronically helps us to deliver a high quality service. By giving us this information you are agreeing that this data can be kept and accessed by company employee's. Your contact details will be used so we can keep you updated of our services. Copyright and all other intellectual property rights shall remain at all times property of Fore/Adventure. The customer has no rights to these items unless given written permission by us.
Fore / Adventure, The Hutquarters, Middle Beach, Studland, Dorset, BH19 3AP 01929 761515 07933 507165 | hello@foreadventure.co.uk | www.foreadventure.co.uk