LEARNING RESOURCES NEWSLETTER
Business, Finance and Computing Welcome
Your newsletter editors You may find it useful to know who is putting this newsletter together so you can send comments, suggestions and ideas our way please. We are:
Welcome to the first Business, Finance and Computing Newsletter brought to you from the Learning Resources Team. Learning Resources compromises of three areas: the Libraries, the RBL Centre s and E-Learning. We have many resources ready to help you with your studies at Dudley College and staff who know how to access them. Take a look through this newsletter to find some of the resources that we recommend. Feel free to come and have a chat with the staff and tell us about your particular requirements.
Dena Lewis Janet Portman Sarah Inett You will be able to find us in the Libraries or RBL Centres. Pop in and see us!
Business 650 - 659
What’s New?
Netloan is our new computer booking system now operating in drop-in centres across college. Struggling to find a computer free during our busier periods? Ensure that you can access everything you need by reserving your computer in advance from home or college.
Where are our resources in the Library?
Economics 330
Issue 1 – October 2010
Finance 657 - 659
Need to work within a group? Book computers together with classmates in advance to guarantee each person a computer. Computers with Dreamweaver, Fireworks, Flash or Sage can be reserved through Netloan. Watch the video guide on our YouTube channel for instructions on how to reserve a computer. Please don’t hesitate to ask a member of staff. Click the video guides link: www.dudley.ac.uk/rbl
Computing 002.32 – 027.8 1
FOCUS on‌Blackboard
Useful Numbers
Richard Gibbons Learning Resources
01384 363258
Dena Lewis Library Co-ordinator
01384 363349
Blackboard is a fantastic online learning tool available to all staff and students at Dudley College. Blackboard is extremely useful as it allows tutors to upload course-specific material for students to view and help them with their studies. Every document or help sheet students need to complete their course can be uploaded online onto Blackboard. The material is then available to view or print out at their wish. Blackboard can be accessed anywhere with an internet connection, so students are able to access it from college or home. You can also access The Virtual Library through Blackboard which gives access to many resources including useful websites, Athens and information on all library services. If you are a member of staff or a student and are not sure how to access Blackboard, enquire today at any of our centres.
Learning Resources for the start of the year.. We stock some fantastic books in the Library geared up to help you with your research. We also have a great selection of online resources to complement your studies. If you need any help speak to a member of staff.
Dawson E-books
The Library Catalogue should be the first place to look if you are searching for books on a specific subject. It is available from www.dudley.ac.uk/library. If you need help using the catalogue we have leaflets available in the libraries. We also have our very own YouTube channel with step by step guides to help you access and use our resources. www.youtube.com/DCLearningResources
Ebrary E-books
Athens offers you online access to thousands of books suitable for your courses via DawsonEra and Ebrary, as well as access to journals and other resources such as British Standards.
Business encounters – Looked in a Magazine Recently? and Financial Accountant.
Library Renewals: Ext 3353
Online journals can be found on Athens via Ingenta Connect and Oxford Journals.
Library Enquiries: Ext 3257
Back copies of magazines can be circulated to staff on request.
RBL Enquiries: Ext 3374 If dialling from outside, please ensure you place 01384 36 in front of the numbers above.
The library stocks a wide range of magazines for business, finance and computing. Students and staff can take out two journals for a week at a time. The library currently stocks the following journals:
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Accountancy, Accounting Technician, Financial Accountant, Harvard Business Review, Computer Active, Pc Pro, Economic Review, The Economist,
LEARNING RESOURCES NEWSLETTER Engineering & Construction
Issue 3 – May 2011
Issue 3
Welcome to the last newsletter of the academic year and as most of you will be doing exams, we have included some revision tips and advice. The Library has recently purchased a set of “Real Life Guides” in a wide range of career subjects. The Libraries and the RBL Centre are ideal for revision and study, so please make use of the facilities and resources available to you at this very important time. We would like to take this opportunity to wish you every success in your future.
Chris Davies Lee Madeley Tracey Mackay You can find us in the libraries or RBL Centres at Mons Hill or The Broadway. Please feel free to pop in and see us or call us on 01384 363353/01384 363374
What’s New? These books are now available in the library
Live @ edu can be accesed from your skydrive account or from www.dudley.ac.uk This is your very own email system provided by the college. This saves you having to use hotmail, google mail or yahoo etc. Your e-mail address is made up of your name and the last 4 digits of your person code. An example is shown below: joebloggs2595@dudley learners.ac.uk To access, follow the link at the top of the page and click live @ edu your password is your date of birthlike dd/mm/yyyy This email can also give you acces to online offers only available to students. Ask the RBL staff for more details
Page | 1
Revision Help Useful online resources
This is a very useful site offering tips on revision techniques and exam preparation. http://www.thesite.org/workandstudy/studying/exams Also visit www.direct.gov.uk and follow the link for Education & Learning.
Titles in the Library - 371.30281
For your assignments on Sustainable Construction and the built environment, here are two very useful links that cover the main aspects of sustainability in construction. http://www.sustainablebuil d.co.uk/ http://www.sustainableco nstruction.co.uk/
Careers For online advice on careers visit: www.direct.gov.uk
Jobs in construction http://www.totaljobs.co m/search/constructionjobs http://www.justengineer s.net/jobs/automotive/bi rmingham
How to pass exams every time by M. Evans How to pass exams by D. O’Brien. How to manage your study time by R. Lewis.
8 Steps to surviving Exams 1. Timing: make sure you know how much time you have in the exam, what kind of questions you will be asked, and how many there will be. That way you can split your time between the questions to make sure they all get answered. 2. End of exam: when you’re doing an exam that involves long answers, it’s a good idea to leave some space at the end of the answer so you can add any additional comments or arguments that might come to mind when you re-read your paper at the end of the exam 3. Move on: don’t spend all your time on questions you know the answer to. Remember that you have to answer all the questions, and you will get a poor mark for answering some questions supremely well and some not at all. 4. Handwriting: make sure your writing is legible. It’s worth taking a little extra time making sure your work is neat enough for the examiner to read it. Try to avoid spelling mistakes too. 5. Be prepared: the more prepared you are, the more likely you are to succeed. 6. Keep calm: most importantly, DON’T PANIC! If you feel yourself getting stressed, take a deep breath. 7. Exam post-mortem: don’t try to dissect the exam once you have finished it. There’s no point in going through what answers you put down compared to your friend. If you’ve put down different answers, it’s not going to help you in your next exam by worrying about it. 8. Move on: once an exam is over forget about it. There is nothing more you can do about it. The best thing you can do is go home and revise for the next one.
Page | 2
Remember to bring your library books textbooks back to the library by 10 th June! Your certificates will be withheld if any items are not returned.
Learning Resources survey results. It is important for us to ask our users what they think of our services. Each year, we ask our users to complete a questionnaire to gather the feedback required. This way we know what we are doing well, but more importantly where we need to improve. We had 189 students complete the survey this year from all three sites. These results have been collated; the headline results are shown below: 0
10
20
Percentage 40 50 60
30
70
80
90
100
The Library has a good selection of books, materials and resources. The Library has made a positive impact on my learning at the college. Overall, how would you rate the service you receive from the Library? The RBL Centre has a good selection of hardware, software and resources. The RBL Centre has made a positive impact on my learning at the college. Overall, how would you rate the service you receive from the RBL? I find Blackboard easy to use. Access to Blackboard has made a positive impact on my learning at the college. Overall, how would you rate Blackboard? I find ProMonitor easy to use. Access to ProMonitor has made a positive impact on my learning at the college. Overall, how would you rate ProMonitor? Strongly Agree Outstanding
Agree Good
Disagree Satisfactory
Strongly Disagree Inadequate
The above results show a generally positive reflection of Learning Resources. The resources found within the area and ease of access to college systems is generally very good. The above does however show areas we need to focus on. One of these areas is ProMonitor. The survey results seem to suggest that not as many students are accessing the system as should be and general satisfaction with ProMonitor was lower than other college systems we surveyed. These results will be investigated further and improvements will be built into our development plan for next year. I am already aware of some future developments with the software which may improve feedback once installed and tested. Thanks to all of those who completed the survey. A prize draw has taken place and one lucky person has won a ÂŁ30 Amazon voucher. The winner was Kiranjit Matharu who is an A level student at Broadway. Congratulations!
Learning Resources Service Level Agreement audit. The departments within Learning Resources are required to complete a Service Level Agreement (SLA). This SLA specifies what you can expect from us and what we expect of you when you use our services or facilities. Each year, we have to audit these SLA’s to ensure that we are offering the best service possible. Below are the results for this years audit. Libraries
RBL Centre
e-Learning
Ensure e-mail reminders are sent 3 days before the books are due for return. All 64 sent out on time.
All students should have access to a machine within 10 minutes.
Monitoring via survey. Results above.
94% of students issued within 30 seconds of arriving at the centre. 6% of students left the centre immediately as it was full (Castle View Library).
Request for support from the eLearning team is responded to within 5 working days. All requests responded to on the same day.
Fix or report all broken equipment within 24hrs of fault being reported.
Monitoring - Performance Management Reviews. Performance Management reviews for e-Learning staff are up to date.
Ensure overdue notices are sent out on time (14 days and 28 days after due date). All 55 sent out on time. Ensure reservations are communicated to users no later than the next working day. All reservations were communicated on the same day as the item became available. Page | 3
2 technical faults fixed within 5mins. 1 technical fault fixed within 3hrs.
LEARNING RESOURCES NEWSLETTER Foundation Studies
Issue 3 – May 2011
In this Issue: BBC 10 Steps to revision success. Exam dates. New books & films.
Good Luck!
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We would like to take this opportunity to wish you the best of luck with your upcoming exams. Make sure that you bring your college ID with you to all exams as you will not be allowed in without it.
31/7/2011
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10 Steps to revision success
1. Revision space: find a good place to work. It should be quiet and uncluttered. 2. Revision timetable: make a revision timetable - it's crucial. It should be realistic, cover all subjects and allow you time off to relax. 3. Make notes: don't just read through your class work, make notes. Try to gradually shorten your notes so they fit on the back of a postcard. 4. Revision guides: ask your teacher which ones are the best and then make sure that you use them! 5. Questions and answers: write out some questions and answers to see how much you're actually remembering. 6. Listen in: record your notes and then play them walking down the street or while you're in bed. 7. Prompts: put key words and phrases on sticky notes around the house, so you'll see them often. 8. Seek help!: don't go it alone. They say a problem shared is a problem halved. So, get friends and family to help you revise. 9. Past papers: make sure you look at some past papers, they're a really good way of knowing what to expect in the exam. 10. Relax: if you panic you're lost! The exams are going to happen so you might as well give yourself the best chance of doing well by starting to revise early and keeping calm. 11.
NEWSLETTER EDITORS: Chris Davies Acquisitions Librarian Tel: 01384 363353 Email:christine.davies@dudley col.ac.uk Jon Sandhu RBL Assistant Tel: 01384 363374 Email:jonathan.sandhu@dudle ycol.ac.uk Suzy Glover Library Assistant Tel: 01384 363353 Email:suzanne.glover@dudleyc ol.ac.uk
USEFUL NUMBERS: RBL Centre: 01384 363374 Broadway Library: 01384 363353 Mons Hill Library: 01384 363169 Castle View Library: 01384 363661 Blackboard: 01384 363583 ProMonitor/Live@EDU: 01384 363160
1 1
Books that might help your revision
ESOL
FOUNDATION STUDIES: The Hub: 01384363279 Ann Killin: Manager of centre Tel: 01384363102 Email:ann.killin@dudleycol.a c.uk Diana Martin: Curriculum manager Tel: 01384363940 Email:diana.martin@dudleyc ol.ac.uk Phil Morris: Curriculum manager Tel: 01384363180 Email:phil.morris@dudleyco l.ac.uk
Reading:
w/c 16 May 2011
Writing:
w/c 06 June 2011
Functional Skills English (online) 06-24 June 2011 Maths (paper)
16 June 2011
ICT (paper)
20 June 2011
If you need help finding a revision book for your subject, please ask one of the library staff who will be happy to help.
Make sure that you take time out! Regular breaks are important if you're going to stay alert while revising. They will also help you absorb the information and avoid overload. Why not take out a book or DVD from the college library? Below are some of the new titles.
Sajada Sajid: Curriculum manager Tel: 01384363376 Email:sajada.sajid@dudleyco l.ac.uk
Test your reading skills 0
Do you want to test your reading skills? Well this book has 60 tests to help you improve. It has a wide variety of tests including gap-fills, multiple choice, matching exercises and cartoons. It has useful tips to guide you through the tests and a full answer key. It is ideal for self study and is available for loan from the college library.
Remember to bring your library books textbooks back to the library by 10th June! Your certificates will be withheld if any items are not returned.
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If there is anything that you would like us to include in our next newsletter or need help finding resources then please feel free to contact one of the team. Thank you for reading this edition of the Foundation Studies Newsletter.
Learning Resources survey results. It is important for us to ask our users what they think of our services. Each year, we ask our users to complete a questionnaire to gather the feedback required. This way we know what we are doing well, but more importantly where we need to improve. We had 189 students complete the survey this year from all three sites. These results have been collated; the headline results are shown below: 0
10
20
Percentage 40 50 60
30
70
80
90
100
The Library has a good selection of books, materials and resources. The Library has made a positive impact on my learning at the college. Overall, how would you rate the service you receive from the Library? The RBL Centre has a good selection of hardware, software and resources. The RBL Centre has made a positive impact on my learning at the college. Overall, how would you rate the service you receive from the RBL? I find Blackboard easy to use. Access to Blackboard has made a positive impact on my learning at the college. Overall, how would you rate Blackboard? I find ProMonitor easy to use. Access to ProMonitor has made a positive impact on my learning at the college. Overall, how would you rate ProMonitor? Strongly Agree Outstanding
Agree Good
Disagree Satisfactory
Strongly Disagree Inadequate
The above results show a generally positive reflection of Learning Resources. The resources found within the area and ease of access to college systems is generally very good. The above does however show areas we need to focus on. One of these areas is ProMonitor. The survey results seem to suggest that not as many students are accessing the system as should be and general satisfaction with ProMonitor was lower than other college systems we surveyed. These results will be investigated further and improvements will be built into our development plan for next year. I am already aware of some future developments with the software which may improve feedback once installed and tested. Thanks to all of those who completed the survey. A prize draw has taken place and one lucky person has won a ÂŁ30 Amazon voucher. The winner was Kiranjit Matharu who is an A level student at Broadway. Congratulations!
Learning Resources Service Level Agreement audit. The departments within Learning Resources are required to complete a Service Level Agreement (SLA). This SLA specifies what you can expect from us and what we expect of you when you use our services or facilities. Each year, we have to audit these SLA’s to ensure that we are offering the best service possible. Below are the results for this years audit. Libraries
RBL Centre
e-Learning
Ensure e-mail reminders are sent 3 days before the books are due for return. All 64 sent out on time.
All students should have access to a machine within 10 minutes.
Monitoring via survey. Results above.
94% of students issued within 30 seconds of arriving at the centre. 6% of students left the centre immediately as it was full (Castle View Library).
Request for support from the eLearning team is responded to within 5 working days. All requests responded to on the same day.
Fix or report all broken equipment within 24hrs of fault being reported.
Monitoring - Performance Management Reviews. Performance Management reviews for e-Learning staff are up to date.
Ensure overdue notices are sent out on time (14 days and 28 days after due date). All 55 sent out on time. Ensure reservations are communicated to users no later than the next working day. All reservations were communicated on the same day as the item became available.
2 technical faults fixed within 5mins. 1 technical fault fixed within 3hrs.
LEARNING RESOURCES NEWSLETTER Service Sector
Issue 3 – May 2011
Welcome!
Your Team
Welcome to the second Service Sector Newsletter. We hope you found the last newsletter useful. This edition focuses on Health and Social Care, Hairdressing and careers advice.
We have many resources ready to help you and your students and have experienced staff who can help you to access them. We are:
Useful Numbers Beth Cutler elizabeth.cutler@dudleycol.ac.uk
01384 363353
Sue Fellows susan.fellows@dudleycol.ac.uk
01384 363353
Keep the schemes of work coming as the more information we have the better! It all helps us to find as many resources as possible.
Beth & Sue. Please send any comments, suggestions and ideas our way for future newsletters.
Remember! Textbooks and library books need to be returned to the library by 10th June. Please make sure you return them to us and not to your tutor as any outstanding items could lead to your certificates being withheld.
RBL Centre: 01384 363374 Broadway Library: 01384 363353 Castle View Library: 01384 363661 Mons Hill Library: 01384 363169 Blackboard: 01384 363583 Promonitor/Live@Edu: 01384 363160
Spotlight on Health and Social Care
Books on nutrition and diet can be found at 613.2 in Castle View Library. These books all have chapters on how what you eat affects your health.
These websites contain useful information on the benefits of exercise. Click the links to find out more.
How fit are you? This site has a fitness calculator – select at the top of the screen. Now click “Fitness”. The fitness calculator is under tools on the right-hand side of the screen. Need resources on coping with asthma? Several useful books can be found at 616.238 in Castle View Library. Here’s a selection:
Careers Guidance The libraries have a large collection of books to help you find out more about your chosen career. They’re kept with the relevant subject area – ask a member of staff if you can’t find what you’re looking for. We also have books with tips on CV writing and interview techniques. Here’s a selection of what’s available:
DDidDid
Hairdressing Training
Did you know?...There are several Hairdressing Training videos available offering practical demonstrations of various techniques, such as graduated cuts, quiffs and scrunch drying. You can access them through Athens so you’ll need an account – just ask a member of library staff to set one up for you and show you where to find the videos.
Learning Resources survey results. It is important for us to ask our users what they think of our services. Each year, we ask our users to complete a questionnaire to gather the feedback required. This way we know what we are doing well, but more importantly where we need to improve. We had 189 students complete the survey this year from all three sites. These results have been collated; the headline results are shown below: 0
10
20
Percentage 40 50 60
30
70
80
90
100
The Library has a good selection of books, materials and resources. The Library has made a positive impact on my learning at the college. Overall, how would you rate the service you receive from the Library? The RBL Centre has a good selection of hardware, software and resources. The RBL Centre has made a positive impact on my learning at the college. Overall, how would you rate the service you receive from the RBL? I find Blackboard easy to use. Access to Blackboard has made a positive impact on my learning at the college. Overall, how would you rate Blackboard? I find ProMonitor easy to use. Access to ProMonitor has made a positive impact on my learning at the college. Overall, how would you rate ProMonitor? Strongly Agree Outstanding
Agree Good
Disagree Satisfactory
Strongly Disagree Inadequate
The above results show a generally positive reflection of Learning Resources. The resources found within the area and ease of access to college systems is generally very good. The above does however show areas we need to focus on. One of these areas is ProMonitor. The survey results seem to suggest that not as many students are accessing the system as should be and general satisfaction with ProMonitor was lower than other college systems we surveyed. These results will be investigated further and improvements will be built into our development plan for next year. I am already aware of some future developments with the software which may improve feedback once installed and tested. Thanks to all of those who completed the survey. A prize draw has taken place and one lucky person has won a ÂŁ30 Amazon voucher. The winner was Kiranjit Matharu who is an A level student at Broadway. Congratulations!
Learning Resources Service Level Agreement audit. The departments within Learning Resources are required to complete a Service Level Agreement (SLA). This SLA specifies what you can expect from us and what we expect of you when you use our services or facilities. Each year, we have to audit these SLA’s to ensure that we are offering the best service possible. Below are the results for this years audit. Libraries
RBL Centre
e-Learning
Ensure e-mail reminders are sent 3 days before the books are due for return. All 64 sent out on time.
All students should have access to a machine within 10 minutes.
Monitoring via survey. Results above.
94% of students issued within 30 seconds of arriving at the centre. 6% of students left the centre immediately as it was full (Castle View Library).
Request for support from the eLearning team is responded to within 5 working days. All requests responded to on the same day.
Fix or report all broken equipment within 24hrs of fault being reported.
Monitoring - Performance Management Reviews. Performance Management reviews for e-Learning staff are up to date.
Ensure overdue notices are sent out on time (14 days and 28 days after due date). All 55 sent out on time. Ensure reservations are communicated to users no later than the next working day. All reservations were communicated on the same day as the item became available.
2 technical faults fixed within 5mins. 1 technical fault fixed within 3hrs.
LEARNING RESOURCES NEWSLETTER 3
6th Form and Arts
Issue 3 – May 2011
Welcome!
Your Team!
Welcome to the third 6th Form and Arts Newsletter. We hope you found the last newsletter useful. This edition focuses on A Level revision and Musical Theatre. If you would like any further help or have any particular requirements please come and have a chat to any member of the team. Please keep sending us schemes of work and course handbooks as the more information we have the better - it all helps us to find the best resources for
We have many resources ready to help you and your students and have experienced staff who can help you to access them. We are: Suresh, Amy & Beth
your students.
Please send any comments, suggestions and ideas our way for future newsletters.
Useful Numbers Beth elizabeth.cutler@dudleycol.ac.uk
01384 363353
Amy amy.burchill@dudleycol.ac.uk
01384 363353
Suresh 01384 363374
Remember to bring your library books textbooks back to the library by 10th June! Your certificates will be withheld if any items are not returned.
RBL Centre: 01384 363374 Broadway Library: 01384 363353 Castle View Library: 01384 363661 Mons Hill Library: 01384 363169 Blackboard: 01384 363583 ProMonitor/Live@EDU: 01384 363160
Revision Techniques for A & AS Levels Need revision ideas? These websites cover most AS and A Level subjects. Click on the links below for revision tips, notes and techniques.
The library has several books with handy hints for exams and revision. Here’s a selection of what’s available: These 2 titles are available as e-books, through Athens. Ask a member of library staff how to access them.
Careers Guidance The library has a large collection of books to help you find out more about your chosen career. They’re kept with the relevant subject area – ask a member of staff if you can’t find what you’re looking for. We also have books with tips on CV writing and interview techniques. Here’s a selection of what’s available:
Spotlight on Musical Theatre
The library at Mons Hill has a good selection of DVDs, CDs, scores and books to support your Musical Theatre studies. If we don’t have what you’re looking for, please ask a member of library staff and we’ll do our best to order it for you. Writing about Songs for a New World? Did you know we have the CD? Borrow it for some inspiration! We have several books and DVDs on Bob Fosse, Bertolt Brecht and Stephen Sondheim and their works:
Need information on theorists? This site has a section on feminist Judith Butler. Click followed by The Theory.org.uk Resource Archives.
Coming soon! We’ve recently ordered these titles for more information on theorists and their ideas:
Performing Arts magazines These magazines are all kept in the Performing Arts section of Mons Hill Library. You can take up to 2 issues out at a time, in addition to your 8 books. They’re full of up-to-date information and articles. Look at the recruitment section of The Stage for details of auditions and jobs across the whole of the UK.
Learning Resources survey results. It is important for us to ask our users what they think of our services. Each year, we ask our users to complete a questionnaire to gather the feedback required. This way we know what we are doing well, but more importantly where we need to improve. We had 189 students complete the survey this year from all three sites. These results have been collated; the headline results are shown below: 0
10
20
Percentage 40 50 60
30
70
80
90
100
The Library has a good selection of books, materials and resources. The Library has made a positive impact on my learning at the college. Overall, how would you rate the service you receive from the Library? The RBL Centre has a good selection of hardware, software and resources. The RBL Centre has made a positive impact on my learning at the college. Overall, how would you rate the service you receive from the RBL? I find Blackboard easy to use. Access to Blackboard has made a positive impact on my learning at the college. Overall, how would you rate Blackboard? I find ProMonitor easy to use. Access to ProMonitor has made a positive impact on my learning at the college. Overall, how would you rate ProMonitor? Strongly Agree Outstanding
Agree Good
Disagree Satisfactory
Strongly Disagree Inadequate
The above results show a generally positive reflection of Learning Resources. The resources found within the area and ease of access to college systems is generally very good. The above does however show areas we need to focus on. One of these areas is ProMonitor. The survey results seem to suggest that not as many students are accessing the system as should be and general satisfaction with ProMonitor was lower than other college systems we surveyed. These results will be investigated further and improvements will be built into our development plan for next year. I am already aware of some future developments with the software which may improve feedback once installed and tested. Thanks to all of those who completed the survey. A prize draw has taken place and one lucky person has won a ÂŁ30 Amazon voucher. The winner was Kiranjit Matharu who is an A level student at Broadway. Congratulations!
Learning Resources Service Level Agreement audit. The departments within Learning Resources are required to complete a Service Level Agreement (SLA). This SLA specifies what you can expect from us and what we expect of you when you use our services or facilities. Each year, we have to audit these SLA’s to ensure that we are offering the best service possible. Below are the results for this years audit. Libraries
RBL Centre
e-Learning
Ensure e-mail reminders are sent 3 days before the books are due for return. All 64 sent out on time.
All students should have access to a machine within 10 minutes.
Monitoring via survey. Results above.
94% of students issued within 30 seconds of arriving at the centre. 6% of students left the centre immediately as it was full (Castle View Library).
Request for support from the eLearning team is responded to within 5 working days. All requests responded to on the same day.
Fix or report all broken equipment within 24hrs of fault being reported.
Monitoring - Performance Management Reviews. Performance Management reviews for e-Learning staff are up to date.
Ensure overdue notices are sent out on time (14 days and 28 days after due date). All 55 sent out on time. Ensure reservations are communicated to users no later than the next working day. All reservations were communicated on the same day as the item became available.
2 technical faults fixed within 5mins. 1 technical fault fixed within 3hrs.