Advocacy: Part of the Diplomat Difference OUR GOAL IS TO KEEP YOU HEALTHY AND Diplomat assigns every patient with PIDD a consumer advocate with first-hand experience—not only from their training but also from SUCCESSFUL WITH having PIDD or being a PIDD caregiver. Our advocates connect consumers to all Diplomat’s resources and YOUR INFUSIONS. expertise. Here are tips on taking advantage of all your advocate can offer: When a doctor refers a primary immunodeficiency disease (PIDD) patient to Diplomat Specialty Infusion Group, they are choosing more than just a company to send medications.
ASK QUESTIONS: Your advocate is happy to share educational resources. Because they have experience with PIDD, they know many of the worries, concerns, and fears that come with a diagnosis. PROBLEMS: Tell your advocate if you experience infusion reactions or problems administering medication. Your advocate can offer troubleshooting tips. They can also ask our clinical staff to help. (In case of a serious medical emergency, always call 911.) INSURANCE: Your advocate can connect you to Diplomat’s reimbursement team. Issues can take time to resolve, so tell your advocate as soon as possible if you expect changes in your insurance. ASK FOR HELP: Therapy can be expensive. Financial assistance programs are available to help qualified patients whose insurance has lapsed or been terminated. SUPPORT GROUPS: Your advocate can tell you about Immune Deficiency Foundation (IDF) events and other support or educational meetings in your area. TRAVEL: Tell your advocate if you are traveling. We are happy to look into shipping your medication to another location or help you schedule infusions so you don’t miss therapy. HOSPITALIZATION: Tell your advocate if you are hospitalized. Sometimes, insurance will not cover medication provided for home use if it’s used in the hospital. SUPPLIES: When you talk to your advocate, they can remind you to take an inventory of the medication and supplies in your home. If your therapy involves home nursing, your nurse can work with you. This avoids situations where you set up for your infusion and realize you don’t have everything you need. (Keep one or two extra sets of supplies on hand.) MEDICATION CHANGES: Tell your advocate of any medication changes or additions.
Call us any time, day or night. If your advocate is not available, a Diplomat pharmacist and nurse are on call 24/7.
CONTACT US Phone: 866.442.4679 Fax: 877.588.8470
diplomat.is/specialtyinfusion