Care Home Magazine April 2024

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Chief Editor

Jade Evans jade.evans@cimltd.co.uk

Editorial Assistant

Ailsa Newgreen ailsa@cimltd.co.uk

Publication Manager

James Davies jamesd@cimltd.co.uk

Tel: 01795 509 112

Account Manager

Jazmine Davis jazmine@cimltd.co.uk

Tel: 01795 509 112

Administration Manager

Natalie Murray admin@cimltd.co.uk

Tel: 01795 509 103

Credit Facilities Manager

Gwen Lee creditcontrol@cimltd.co.uk

Tel: 01795 509 103

Design and Production

James Taylor james@cimltd.co.uk

Grant Waters grant@cimltd.co.uk

Marketing Manager

Lucas Payne lucas@cimltd.co.uk

Sales Director

Tom Woollin tom@cimltd.co.uk

Chief Executive

John Denning

Editor’s Letter April 2024

As we welcome the vibrant blooms of April, we also embrace the spirit of renewal and growth within the care home community.

This month’s issue of Care Home Magazine begins by sharing a Show Preview on the upcoming Care Show London. The event returns this year to our capital city on 24-25 April, and will be the UK’s premier destination for leaders in social care looking to improve the quality of their service, deliver personalised care, achieve outstanding ratings, and transform the care sector.

We then pose a very important question as we ask ‘are uniforms still crucial in a care home setting?’ With the help of experts, we examine the role of uniforms, confronting not only their practical implications but also their symbolic significance. Beyond mere attire, uniforms often carry a weight of identity, establishing a visual marker of authority and expertise. However, amidst calls for greater personalisation and individuality in care practices, we assess whether the uniform’s role may be subject to reevaluation.

Our extensive laundry focus looks at Innovations in Laundry Technology, in which we explore emerging trends, such as ozone laundry systems, RFID tracking for inventory management, and software solutions for optimising laundry workflows and tracking resident preferences.

These articles, as ever, are accompanied by our regular and much-loved pieces, including Activity of the Month and Dishing Up. We hope you enjoy the read.

6 Industry Update

Providing insights into the latest happenings within the care sector, we share segments of industry news.

8 Show Preview

Back again on 24-25 April is The Care Show London! The event will be the UK’s premier destination for leaders in social care looking to improve the quality of their service, and we share preview that reveals exactly what you can expect.

12 Uniforms

This month we pose the question ‘are uniforms still crucial in a care home setting?’ Commentary from industry experts help examine the role of uniforms, confronting not only their practical implications but also their symbolic significance.

24 Laundry

We delve into innovations in laundry technology as we explore emerging trends such as ozone laundry systems, RFID tracking for inventory management, and software solutions, looking at how they optimise laundry workflows.

36 Activity of the Month

This April we feature intergenerational programmes as out Activity of the Month. We look into how collaborating with local schools or groups can offer a range of benefits for care homes.

44 Dishing Up

Our dish this month comes from Creed, one of the UK’s leading independent family-owned foodservice providers and they have developed this recipe for British Pie Week.

Industry update

Hallmark Luxury Care Homes achieves Planning Permission for Woodford Green Care Home

Award-winning care provider, Hallmark Luxury Care Homes has been granted planning permission to build a care home across a two-acre site in Woodford Green, East London.

Hallmark will transform the unused land from the Guide Dogs of the Blind on Manor Road into a 110-bed, residential, dementia and nursing care home.

On the site, there will also be a unique retirement living offering called The Residences which will give residents access to a premium suite with a kitchenette, and

exclusive amenities, fine dining and concierge services.

Managing Director of Hallmark Luxury Care Homes, Aneurin Brown said: “The care home in Woodford Green represents an exciting period of growth for us after recently opening two homes in Somerset and West Sussex, and we are very pleased to help meet the growing demand for specialist care in the area.

“The development will provide local residents with a place where they feel safe and supported to live an active and fulfilled life and we are looking forward to creating

a luxurious and homely, new care community.”

The Woodford Green development will be Hallmark’s 25th care home.

HICA Group acquires Bridlington adult care centre

AYorkshire headquartered social care group has announced further expansion following the acquisition of an adult day care centre.

Early this month, the HICA Group took over the ownership of Swan House Day Centre, on Victoria Road in Bridlington, for an undisclosed sum. The centre helps to improve the independence and social engagement of service users who have a range of learning disabilities.

The acquisition marks a key extension of HICA’s portfolio, demonstrating the Group’s commitment to broadening its spectrum of care and support services within the community. HICA stepped in to ensure the continued operation of the day care centre formerly owned by John and Susan Ropero.

With the Roperos retiring, the Group wanted to ensure the day centre stayed open given the valuable role it plays in the community. The centre is renowned for being a vital social hub for individuals with learning disabilities, fostering a supportive and inclusive carehomemagazine.co.uk

environment where service users can develop lasting friendships, enhance their social skills and feel a sense of belonging within the local area.

Swan House currently employs three people, with the acquisition providing job security and the ability to expand the team when needed.

Terry Peel, HICA’s CEO, said: “We’re thrilled to welcome Swan House Day Centre into the HICA family.

“This partnership not only expands our service offerings but also strengthens our resolve to support individuals in leading fulfilling lives as valued community members.

“It aligns perfectly with our broader mission to support and enrich local social care services who do a sterling job in delivering compassionate, person-centred care.”

HICA Group has a wellestablished presence across Yorkshire and North Lincolnshire with care homes and services in East Riding of Yorkshire, Hull, North Lincolnshire, Lincolnshire,

Lancashire, and Doncaster.

In Bridlington, the purchase of Swan House adds to other support facilities HICA operates in the area which include Red House, a 48 bed residential care home, on St Anne’s Road, that provides specialised dementia care and physical support to older people, and Kirkgate House residential care home that provides care and support to 28 adults with learning disabilities.

For more information about Swan House Day Centre and HICA Group’s range of services, please contact 01482 581 000 or email info@hica-uk.com

Celebrating The Care Sector

The Care Show London is bringing the beloved Care Show spirit to our nation’s capital on 24-25 April, and will be the UK’s premier destination for leaders in social care looking to improve the quality of their service, deliver personalised care, achieve outstanding ratings, and transform the care sector.

This two-day conference and exhibition event provides the perfect opportunity to stay up-to-date with policy, regulation, and best practices, network with fellow care professionals and meet with leading service providers for the sector. With a comprehensive conference programme, designed specifically to address the current priorities and challenges in the care sector, you cannot afford to miss out!

Speaker Highlights for April 2024

Professor Vic Rayner

Chief Executive Officer (CEO), National Care Forum

Professor Oonagh Smyth

Chief Executive Officer, Skills for Care

George Appleton

Head of Policy, Care England

Nadra Ahmed

Chairman, National Care Association

Angela Boxall

CEO, Majesticare

Topics & Trends:

For the spring 2024 event, there is a big focus on celebrating the voice of care and providing positive takeaways to current challenges.

The conference programme has been carefully curated with the assistance and full support of an Advisory Board, representative of all areas of social care.

Free to attend for all care

professionals, the CPD-accredited programme will be delivered across six theatres which include two exclusive learning areas from our partners The Outstanding Society and Care Providers’ Voice.

Care Keynote Theatre

Discover how other businesses are navigating the new assessment framework, gain top tips on how

to secure the best funding from your local authority, and join the discussion around the importance of social care in public policy, and developing and professionalising the workforce pathway. Hear from the CQC and learn from those who know best what the future of care looks like.

Technology Theatre

Focus on the importance of cultural transformation and a peoplecentred training approach, uncover how to access government funding for your new digital endeavours, how to maintain your cybersecurity measures, and how to harness the power of AI. Practice digital inclusion, master social media, and stay up to date with CQC data requirements as we move forward into the exciting new technological world of care.

People, Workforce & Wellbeing Theatre

Learn how to deal with difficult conversations, cultivate a harmonious mentally healthy workplace, and navigate the newly arising challenges around international recruitment. Develop your leadership skills, your training programmes and celebrate the value of the younger generation as part of the workforce, and so much more.

Business Theatre

Here you can expect to refine your business’ learning and development budgets, enhance your sales and marketing practices, and focus on the sustainability of your business

Session Highlights for April 2024

Wednesday 24 April

11:45-12:15

‘An update from the CQC’ – Care Keynote Theatre

12:15-13:00

‘What now? Navigating the challenges around international recruitment’ – People, Workforce & Wellbeing Theatre

15:15-16:00

‘Green horizons: embracing sustainability through an ESG lens’ –Business Theatre

16:00-16:45

‘The new Single-Assessment Framework: making it work for you and your organisation’ – Care Keynote Theatre

Thursday 25 April

10:05-10:35

‘Professionalising the workforce: how far foes a register take us?’ – Care Keynote Theatre

11:45-12:30

‘Meeting the call for new CQC evidence: a tech shopping list’ –Technology Theatre

14:00-14:45

‘Retaining top talent: understanding the employees’ experience’ –Business Theatre

15:00-15:30

‘Communication and supporting people with learning disabilities: are we a voice or a microphone?’ - People, Workforce & Wellbeing Theatre

for a greener future! Join the discussion around refurbishment vs new build and follow the journey of raising finance, to setting up a franchise.

Why you should attend:

We can achieve a lot more when we work together towards a collective goal

• Reinforce your professional network

• Learn how to overcome challenges by listening to colleagues’ experiences

• Share your expertise with others

• Talk to suppliers to understand how technology can help you, and so they can learn what your priorities are as a care business

• Reignite your passion for caregiving by engaging in conversation with like-minded peers

• Celebrate and be celebrated!

Listen With Skill

As leading Contact Centre and Customer Experience Experts in the UK, Connect Studio are dedicated to transforming how businesses engage with their customers. With communication at the heart of a care home, we are pleased to share an exclusive case study from Tessa Matthews, Head of Marketing & Digital at Four Seasons Health Care Group, to find out about her experience with Connect Studio and the benefits it has offered.

What initiated the decision to begin work with Connect Studio?

Previously we had all our calls going direct to the care homes, and this was taking the team away from providing care in the home. We felt we could have a really dedicated team offering a first port of call for enquiries, leaving the care home teams to spend more time with residents and family members in the home. This has proved really, really successful.

We looked at quite a few contact centre services at the time and chose Connect Studio because they offered exceptional customer

service paired with consistent delivery of our brand values, voice and service.

Tell us about the initial sign-up to the partnership, how easy was it to implement the work of the company into the home?

From the start, we encouraged our care homes to view Connect Studio as an extended part of their team, introducing the service during Home Manager inductions and welcoming in-person visits from the care home teams to see the customer care team in action. We also set up the Connect Studio team with full access to our CRM system, meaning that enquiry updates could be provided to the care home instantly.

What are the main benefits you have experienced since working with Connect Studio?

The team work through the day and into the evening and throughout the weekend and we are confident that they are capturing all the information that the home needs and are making a really nice first introduction to each home.

Having Connect Studio so embedded within our business means that we can test and trial changes to our support for enquirers in a very agile way. We know that when someone is looking for care, they may be facing many challenges and time pressures, so it’s important we are accessible to everyone. The person may not want to speak on the telephone, so we

have implemented various contact methods and choices, such as website contact forms and email.

We introduced live chat on the website back in 2016, as well as Feefo, which were ground-breaking approaches in the sector at the time, with the help and support of Connect Studio. Working with Connect Studio has meant we can be present whenever and wherever our enquirers and families want us, knowing that our homes are represented in the best way possible.

What feedback have you received from potential residents and their families based on the partnership with Connect Studio?

One of the best parts of my job is reading the positive feedback we receive from families after they have spoken with the customer care team. Their warm and helpful style ensures that everyone during their search for care feels supported and has a wonderful first impression of the care home. This provides the best introduction to our homes and paves the way for a positive visit and admission into the home.

Has working with Connect Studio made it easier to provide more experiencespersonalised within the home?

I feel it’s important for the enquirer to get a real sense of the home on the phone and to get accurate

information about availability in the home. To support this, the team’s care home knowledge base is quite extensive and has up-todate information on vacancies. This means that the Connect Studio team can tailor the support and information provided to families, and we are able to provide a good balance of tailored, personalised support along with a consistently good approach to call handling and brand messaging.

How have you found the support that Connect Studio offer? Tell us about this.

As a business, the support provided by Connect Studio is exemplary.

I have found Jac Owen and the team to offer great added value to our homes and, most importantly, to families looking for care for a loved one. They always have the best interests of the enquirer and our care home teams in mind with everything they do and, as a result, provide me and the wider team at Four Seasons Health Care Group with peace of mind that enquiries and visits are taken care of in a professional, warm and welcoming way.

www.connectstudio.co.uk

Navigating Necessity

Are uniforms still crucial in a care home setting? With the help of experts, we delve into answering this question.

In the intricate tapestry of care home environments, where compassion intertwines with professionalism, one often overlooked, yet fundamental, element stands tall: uniforms. Traditionally, these garments have symbolised cohesion, identity and adherence to standards within care facilities. However, in the evolving landscape of healthcare practices and societal norms, the significance of uniforms in care homes is under great scrutiny.

This feature embarks on a journey to explore the question: Are uniforms still crucial in a care home setting? Delving into various perspectives – from caregivers and residents, to administrators and industry experts – we aim to unravel the complexities surrounding this age-old tradition. Through insightful discussions, we seek to paint a comprehensive picture of the role uniforms play in the modern care home context.

As we navigate through this exploration, we’ll examine the multifaceted aspects of uniforms beyond their superficial appearance. We’ll delve into the psychological impact they have on

It’s important that team members accompanying our residents are clearly visible as those with responsibility for the person or group.

residents and caregivers, exploring how uniforms can influence perceptions of professionalism, trust and comfort within care environments. Moreover, we’ll assess the practical implications of uniforms, considering factors such

as hygiene, safety and efficiency in daily operations.

At Four Season Health Care Group, uniforms are worn by staff in care homes, which Jacqui Ritchie, Chief Operating Officer, of the group, believes has many benefits.

Jacqui sees it’s important that residents can quickly and easily identify team members. She told us, “From the moment someone moves into one of our care homes, team members spend time really getting to know them and establishing a positive relationship based on trust, kindness and respect.

“Wearing a uniform means team members are more recognisable, giving reassurance that there’s always someone near to provide care and ensure residents feel safe. This can be particularly valuable for new residents and those with poor

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Agile communications

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Improved engagement

eyesight, mild cognitive impairment or who are living with dementia,” added Jacqui.

For family members and visitors to the home, as well as being easily identifiable, Jacqui sees that the uniform indicates authority; it shows that someone with training and expertise, in sometimes-pressurised circumstances, is on duty and ready and able to provide support.

Jacqui explained, “Before someone moves into one of our care homes, they and their family are given a moving in guide, which includes information about the different uniforms worn by team members, depending on the role they carry out.”

Jacqui believes that how the teams within the Four Seasons homes present themselves showcases their professionalism and high standards, but clearly demonstrates their commitment to health and safety and infection control. She explains, “Anyone who has direct close contact with our residents follows employee standards, which include: hair tied back if long enough to touch the collar, no nail polish, no wrist watches, jewellery limited to a simple wedding band and small stud earrings and clean laundered uniform. Team members can have their uniform laundered at the care home if they wish.

“Our uniforms are designed to be comfortable, hygienic and practical, so team members can safely perform their duties, whether sitting with a resident for a chat and companionship, supporting with mealtimes, providing personal care,

leading an activity or undertaking more physically demanding tasks. Being provided with a uniform means our teams don’t need to plan what to wear to work and makes preparing for the day ahead a little easier.”

Jacqui explained how her team members are passionate about their careers in care and wear their uniforms with pride. She said, “They enjoy representing their home and Four Seasons Health Care Group when liaising with fellow healthcare professionals and community contacts, and when meeting new people, both at the care home and when out during residents’ healthcare appointments or leisure trips.”

It’s not uncommon for carers to go out of the care home with residents on day trips and at times like these, uniforms can be crucial. Within the Four Seasons Care Group, residents enjoy frequent trips out as part of the Magic Moments activities programme.

“Whether it’s a trip to the seaside or a museum, going to a football match, joining a regular local community group or visiting a school, it’s important that team members accompanying our residents are clearly visible as those with responsibility for the person or group,” added Jacqui.

Are uniforms still crucial in a care home setting? Jacqui certainly thinks so, as she finished with, “We strongly believe that wearing uniform helps with infection control, makes our team members easily identifiable, provides a sense of unity and promotes professional pride.”

In conclusion, while the debate over the necessity of uniforms in care home settings persists, it’s evident that uniforms play a significant role beyond mere attire. They serve as a symbol of professionalism, promote a sense of unity among staff, enhance residents’ sense of security and familiarity, and contribute to infection control measures. However, the evolving landscape of healthcare, and changing attitudes towards individuality and comfort warrant a re-evaluation of traditional uniform policies. Flexibility, comfort and functionality should be prioritised alongside professionalism. Ultimately, the decision on whether uniforms remain crucial in care home settings should be guided by a balance between tradition, practicality and the evolving needs of both staff and residents.

PERSONALISED CARE WITH THERMAL IMAGING

Thermography is a non-invasive method that captures thermal images of the body. By analysing these images, trained users can detect subtle temperature variations, which may indicate underlying health conditions not yet visible to the naked eye.

Learn more at thermidas.fi

As part of our wider uniform focus, we outline five ways uniform works in line with sustainability.

Durable Materials

Care home uniforms can be made from durable, long-lasting materials such as organic cotton or recycled polyester. There is a plethora of companies to choose from when it comes to choosing a supplier, but, by choosing high-quality fabrics, the need for frequent replacements is reduced, ultimately lowering the environmental impact associated with garment production and disposal.

Ethical Sourcing

Ensuring that uniforms are sourced from suppliers with ethical and sustainable practices contributes to sustainability. With many companies now, unfortunately, guilty of green washing, spending time researching into brands is essential. Consider factors such as fair labour practices, environmentally friendly manufacturing processes and adherence to animal welfare standards if using materials like wool or leather.

Energy Efficiency in Cleaning

With carers’ uniforms needing to be regularly washed to keep hygiene at an all-time high, implementing energy-efficient laundry practices, such as using cold water washing and line drying when possible, can help to reduce energy consumption and greenhouse gas emissions associated with uniform care. Additionally, using eco-friendly detergents and minimising the use of bleach and other harsh chemicals can further lessen the environmental footprint of uniform maintenance.

Multi-functional Designs

Designing uniforms with versatility in mind can enhance sustainability by reducing the need for multiple garments. For example, incorporating removable layers or reversible pieces allows staff members to adapt their attire to different temperatures and activities, potentially decreasing the overall number of uniforms required per employee, helping to keep costs low too.

5 4 3 2 1

Recycling and Reuse Programs

Implementing uniform recycling and reuse programs at your care home encourages responsible disposal practices and extends the lifespan of garments. Options may include collecting worn uniforms for textile recycling or facilitating uniform exchanges among staff members to redistribute items in good condition. By diverting textiles from landfills and promoting circularity, these initiatives contribute to a more sustainable approach to uniform management in care homes, making it a win-win for everyone.

Better by Design: A Fee Income System especially for Residential and Nursing Care Homes

We’ve analysed every aspect of fee income processing to the nth degree and developed a bespoke solution that delivers simplicity and ease of use coupled with speed, flexibility and accuracy – all in one outstanding application package.

SFIncS r/3 is the ultimate fee income management and control system.

• Unlimited sponsor and charge code assignments allow complete flexibility of service user billing profiles.

• Perfect for all types of care homes - Nursing, Residential, Mixed, Specialist.

• Unique continuous billing functionality provides the most efficient charge definition possible. Only charge start points need to be maintained and all sponsor charges for each service user (including historic) are shown on just one screen.

• Completely flexible invoicing. Invoice any sponsor at any time for any charges for any service user for any period of time.

• Super fast receipt entry including ‘Six clicks’ copy functionality.

• Balance forward accounting means you can forget laborious invoice matching.

• Ad hoc charges functionality.

• Cashbox module included.

• Works for multiple or single home operators.

• Integrates with any accounting system.

• Plus all the reports, views and graphs you’ll ever need.

• In use for over 12 years.

• Free training and help with system set up.

• Historic data loading option available (charges may apply).

• 30 day free trial.

For a demo, free trial or for further information please email benjones@intracare.co or visit https://intracare.co/get-started

Making a Difference

The team at Onbrand have over 100 years combined experience working for or supplying the workwear industry with a deep understanding of the specific challenges and needs of those working in the healthcare sector. In this exclusive editorial, we share the details on the effects of uniform within a care home.

Putting on workwear or a uniform at the beginning of each day or shift should make every member of your staff feel empowered and proud – knowing that it not only looks and feels good but is fit for purpose.

Getting this right can make a real difference to someone’s performance and enjoyment of the job.

That’s why we listen, why we work to understand the needs of every client and every user.

We know just how demanding working in the care sector is and have a dedicated range of scrubs, tunics and trousers which are designed to make the working day as comfortable as possible.

So, for example, we know that agility is hugely important to staff in the care sector so we offer tunics and scrub sets in TENCEL™ and with stretch panels and waistbands for comfort and ease of movement.

As well as fabric, function and fit, inclusivity is increasingly important to our customer base so we’re delighted to offer specialised workwear that enables everyone to work safely and comfortably, regardless of their needs.

That includes the use of fabrics and designs which ensures that female members of staff going through the menopause are as comfortable as possible during their working hours.

All are garments are sustainably sourced and our in-house design and embroidery teams create ranges and client-specific solutions to meet the uniform and workwear needs of every user.

At Onbrand, we can deliver a full, front-to-back offering to our care home sector clients with fully embroidered, top-to-toe tailored solutions for every employee – from frontline care staff to catering, cleaning and management teams.

This one-stop-shop service ensures that you can source all your workwear needs seamlessly and easily through a workwear partner committed to quality customer service. Your dedicated Onbrand team will work with you from day one to ensure your brand works fully for you, your staff and the people they care for.

From in-house embroidery or

Heatseal, our account managers will guide you to make the right uniform choices throughout the process.

Once you have an agreed workwear line, a dedicated online customer ordering portal with click and choose runway makes ordering seamless and quick. With a fully manned customer support service, dedicated Account Executive and in the field support you’re in control.

www.onbrandworkwear.co.uk

01283 548234

For more information contact: katy.john@onbrand-workwear. co.uk

Our team at Onbrand have over 100 years combined experience working for or supplying the workwear industry with a deep understanding of the specific challenges and needs of those working in the healthcare sector.

Care Home of the Month The Chase Care Home, Huntingdon

The Chase is a 61-bed luxury care home located in the beautiful market town of Huntingdon, Cambridgeshire. The home first opened its doors in July 2023, as the second home in Connaught Care Group, a new high-end care provider with plans for six more homes in 2024-2025. The home is purpose-built, providing support for dozens of residents. With many of the home’s residents also living with dementia, the team are proud to have a whole floor dedicated to providing specialist care for those who need it most.

More than just the necessities of care though, Nicola Orwin, General Manager at The Chase, very much sees The Chase as a “thriving community and a ‘home away from home’ for visiting family and friends - who are encouraged to take part in our events, activities, and in-house amenities (including a fine-dining bistro and a cinema).”

Connaught, as a care group, have recently received wins at the Caring UK and carehome.co.uk awards - both accolades which have massively boosted the home’s reputation. Nicola said that they are “over the moon” to have received

awards so soon after opening.

Last year, The Chase won in the ‘Catering Team of the Year’ category at the Caring UK awards, and just in February the home was named a Top 20 Care Home by carehome.co.uk. In addition, Connaught Care won the Care Employer of the Year (Caring UK) and Top 20 Care Home Provider (carehome.co.uk) at the same ceremonies - which Nicola explained as, “a real testament to the team’s hard work over the past few years.”

“These accolades have definitely

put us on the map, and we are getting more and more people showing interest in what The Chase has to offer,” Nicola added.

In the luxury care market, Nicola explained, “We are fortunate to see some of the most beautiful interior designs around. Of course, the challenge is always how to achieve that sense of luxury whilst maintaining a homely environment for our residents who have to live here every day!” Nicola admitted that it’s a difficult balance to strike, but generally believes it has been a success.

Finding the right care home can be a difficult process for anyone, and even the smallest things can make someone feel that this place isn’t quite for them. This is only natural for such a huge life commitment. This is why the look and feel of a home can be so important. In line with this, Nicola said, “We are trying to sell the idea that The Chase is like ‘a luxury hotel with the added bonus of care’ - in other words, a place our residents would happily choose to live, rather than be forced to by necessity. Our aesthetic style is crucial to that message.”

Nicola revealed that doing the right thing for the environment is a key priority for The Chase, and indeed the whole of Connaught Care. She said, “We understand that sustainable practices not only benefit the environment, but also contribute to the wellbeing of

our residents, staff and the wider community in Huntingdon.

“Our strategy is led by our COO and Sustainability Committee, which is made up of leaders and team members from across the company.” In coordination with the committee, the team at The Chase has developed several initiatives, including: giving at least 150 hours of staff time per year for them to volunteer on local environmental projects, to plant at least 50 trees per year, and 250 by the end of 2025 and to create vibrant ‘biodiversity gardens’ in every Connaught home by 2026, to name a few.

Nicola also said, “We have also started our Eco Warriors Initiative, which will involve children from the local community taking part in various activities inside and outside of the home seasonally which support sustainability.”

In terms of unique selling points, The Chase, along with all Connaught Homes, provides an all-inclusive service to every resident. Nicola explained that it means the residential fee covers not only care, but also unlimited use of the on-site facilities; including a fine-dining bistro, hairdresser, luxury spa, chiropody centre and even a cinema. “We also have a mini-bus and a fully chauffeured Mercedes, which can take residents to their appointments, or anywhere else they’d like to go.

“Our staff also include an on-site massage therapist, beauty therapist and Personal Trainer, whose diaries are open to any resident. Finally, we have a Private Dining Room, which residents can use for a meal with their extended families any time they like, and at no extra cost. By providing all this for one weekly fee, residents and loved ones can feel more at ease and not be surprised by any extra charges,” added Nicola.

At The Chase, they are committed to helping residents live a life that is extraordinary. “We understand that this will be different for every person, so we take time to get to know our residents and understand what is important to them. Just like the beautiful surroundings, our approach to care is bespoke and tailored to each person who chooses to live with us,” Nicola concluded.

connaughtcare.co.uk

Enhancing Care

In this exclusive interview with Jouni Kyllönen, CEO at Thermidas, we learn about the intricacies of thermal imaging technology and its profound impact on improving the quality of care in care homes.

You

have some exciting new technology, tell us about the plethora of benefits Thermidas can provide to residents, their families, and carers alike?

Thermidas utilises thermography, a non-invasive technique that captures thermal images of the body. By analysing these images, trained users can detect subtle temperature variations, which may indicate underlying health conditions such as infection, DVTs or pressure injuries not yet visible to the naked eye. Early detection allows for timely intervention and better management of health issues.

This results in Improved welfare, health, and quality of life of residents, and provides reassurance for families that their loved ones are receiving the best possible care. Thermal Imaging enhances overall care delivery by ensuring better coordination between residents their carer’s and clinicians.

For Care Home owners it is powerful evidence of leadership and exceptional care provision, and helping residents get the most out of life. It demonstrates compassion and dignity of care, and ultimately improves a Care home’s rating.

How can the thermal imaging technology fit into that of a care home?

As well as early detection of underlying health conditions, Thermal imaging technology can play other valuable roles in Care Homes, enhancing safety, comfort, and efficiency. For example, Thermal imaging cameras can assess residents’ comfort levels by capturing their skin temperature. This information helps caregivers understand if someone is too hot or too cold.

Researchers have used thermal imaging in care homes to compare perceived comfort with actual temperatures. For instance, older adults with dementia may

experience different thermal sensations. By identifying temperature variations, care home staff can adjust heating or cooling systems to maintain optimal comfort for residents. Thermal imaging applications therefore extend beyond just health monitoring, making it a valuable tool for caregivers and administrators.

A unique selling point nowadays for potential residents is the element of personalised care. Can you tell us how Thermidas works in line with this trend?

Among the greatest challenges for Care Home owner’s and their staff, is a requirement to provide demonstrative evidence of Personalised care to the various regulatory authorities such as The Care Quality Commission or The Care Inspectorate.

Thermidas thermal imaging solutions provide that powerful

evidence of preventive care, of personalised rehabilitation programmes, and quantitative monitoring of the rehabilitation progress through images permanently stored in the cloud.

For instance, thermal scans can identify inflammation, circulatory issues, and nerve dysfunction. By catching these early, personalised interventions can be tailored to address specific health concerns.

By assessing blood flow, tissue healing, and inflammation, care home staff and healthcare professionals can tailor exercises and therapies to each resident’s unique needs.

Also, personalised care is not just about treatment; it’s also about emotional well-being. Thermal imaging reduces the need for invasive procedures, making patients more comfortable during assessments. This contributes to an overall positive experience.

In summary, thermal imaging empowers healthcare providers to customise care based on individual needs, leading to better outcomes, improved satisfaction, and higher inspection report ratings.

With care homes currently facing a staff shortage, tell us about how the integration of thermal imaging can encourage early detection of problems and therefore minimise the need for care.

With a shortage of staff, it’s

essential to streamline processes as much as possible. Thermal imaging cameras can automate temperature screening, without the need for physical contact. This non-invasive method allows for efficient screening of residents with reduced time; freeing up staff for other duties; mitigating the impact of staff shortages; and reducing dependency on manual temperature checks.

What kind of support do Thermidas offer to care homes during a partnership?

Thermidas will provide expert, in-depth, in-house thermal imaging training, as well as full user training and commissioning of the IR Tablet. Tablets come with a manufacturer’s warranty, and on-demand technical support.

Each home will get its own user environment including unique cloud and database to ensure GDPR compliant operations and data

processing. Trained personnel will get custom user IDs.

In addition to the hardware and software practicalities, we will support care homes by helping to define imaging protocols and suggest objectives and indicators for achieving those objectives.

We also offer enhanced image analysis support from an expert, and as our technology continues to advance, personalised care will become even more precise and impactful.

Thermidas therefore goes beyond the visible, providing insights that empower better health and care decisions and foster emotional connections.

Finally, pleaseintroduce Thermidas as a brand and the idea behind it.

Thermidas is a Finnish health tech company. We believe that technology and innovation can make a profound impact on the lives of care home residents. We are driven by the commitment to create accessible and proactive solutions that empower individuals with their carers to take control of their health and well-being.

We combine advanced thermal imaging technology with the convenience of cloudbased solutions. We strive to enhance early intervention, prevent complications, monitor rehabilitation progress, and improve the overall quality of life for residents.

For more information, contact Stephen Taylor at stephen.taylor@thermidas.fi or international: info@thermidas.fi thermidas.fi

The Future of Laundry

With the help of industry experts, we look at innovations in laundry technology and how they can affect your care home.

In the realm of care, every aspect of daily living holds significance, and one often overlooked, yet vital, component is laundry care. Within care homes, the laundry process plays a pivotal role in maintaining cleanliness, hygiene and comfort for residents. However, traditional laundry practices in these settings can be labour-intensive, timeconsuming and resource-draining.

Fortunately, the landscape of care home laundry is rapidly evolving, with innovative technologies and strategies emerging to streamline operations, improve efficiency and elevate the overall standard of care.

By offering insights into resource utilisation, the platform enables more efficient resource allocation.

From advanced washing machines to eco-friendly detergents, innovations in care home laundry are transforming the way facilities manage this essential aspect of resident wellbeing.

In this article, we delve into the exciting developments reshaping care home laundry services. We explore the challenges faced by

traditional methods, highlight the benefits of modern solutions, and showcase innovative technologies and practices revolutionising the care home laundry experience.

Care homes typically use industrial-grade washing machines and dryers designed to handle large volumes of laundry efficiently. These machines are equipped

with advanced features, such as programmable wash cycles, precise temperature control and automatic detergent dispensing.

Radio-frequency identification (RFID) technology can now be employed to track individual items of clothing and linen. Each item is tagged with an RFID chip, allowing staff to monitor the location of the items throughout the laundry

process. This helps prevent loss, ensure timely delivery of clean laundry and maintain an accurate inventory.

Clare Humphrey, Country Marketing & Product Manager GB & IRE at Miele, acknowledged that high standards of cleanliness and hygiene are crucial in care homes and nursing facilities, encompassing the upkeep of laundry, workwear

and textiles. Miele MOVE, by Miele Professional, is a digital platform that connects commercial machines, improves processes, optimises hygiene and infection control and helps to cut running costs, by combining intelligent assistance tools with user-friendly interfaces, increasing the efficiency and transparency of machine management within care homes.

In hygiene-sensitive environments like care homes, ensuring safety is paramount. Miele MOVE addresses this by minimising downtimes and risks through automatic fault reports, which can be sent directly to Miele or certified service partners to expedite the repair process. Clare added, “Additionally, Miele MOVE streamlines daily routines for care workers by providing real-time updates on machine status and programme sequences, enhancing productivity, so that care providers can prioritise important tasks without needing to worry about the laundry process.”

With the rising cost of living, care homes should look to invest in energy-efficient laundry equipment to reduce operating costs and

environmental impact. Modern washing machines and dryers often feature energy-saving modes, water-recycling systems and improved insulation to minimise energy consumption.

In order to operate cost-effectively and manage budgets, care homes require a clear understanding of their energy consumption when it comes to laundry. Miele MOVE provides a comprehensive overview of water usage, programme durations, utilisation rates and downtime, crucial factors in reducing operational costs. Clare added, “By offering insights into resource utilisation, the platform enables more efficient resource allocation and facilitates proactive capacity planning and sustainable practices, resulting in optimised operations and budgetary control.”

There is an abundance of potential benefits for staff and residents alike in care homes as a result of implementing the latest advancements in laundry technology to. In care homes, staff routines are meticulously planned

Miele MOVE streamlines daily routines for care workers by providing real-time updates on machine status.

for obvious reasons and, with Miele MOVE, time is saved for care givers as it automatically updates the team on machine status and any incidents that may occur. This gives direct awareness of the availability and run time of machines for staff, and provides technicians with detailed reports, enhancing productivity and accelerating operations with digitalisation.

With optimal practices in place thanks to the digitalisation of the laundry management process, staff can spend less time dealing with laundry management and spend more time giving vital care to their residents, giving them the highest level of service.

The advancements in laundry technologies, including Miele MOVE, within care homes represent a significant stride towards

enhancing the overall quality of life for residents and improving operational efficiencies for staff. From eco-friendly detergents to state-of-the-art washing machines and automated folding systems, these innovations not only ensure cleaner, softer fabrics, but also contribute to a healthier environment and streamline the laundry process. By embracing such innovations, care homes can uphold their commitment to providing exceptional care, while simultaneously reducing costs and environmental impact. As we continue to witness further developments in this field, it’s clear that the future of laundry in care homes is bright, promising more comfort, convenience and sustainability for residents and caregivers alike.

Supplying Excellence

Quality and reliability secure Miele’s future with Anchor Hanover and we have the details.

Anchor Hanover has been providing care and housing for the over 55s in England for over 50 years. The merged group (bringing together Anchor Trust and Hanover Housing Association in 2018) offer an impressive choice of housing, care homes and services at almost 1,700 locations across England. The merged organisation has four key values: Accountability; Respectful; Courageousness; Honest. The business is focused on providing services that embody these key values for both its customers and its 9000+ staff.

Following the merger, Rashid Bahadur, who is a buyer for Anchor Hanover, was handed the responsibility of reassessing the group’s current suppliers. For the laundry section this was made simpler as both Anchor and Hanover had contracts in place with Miele. As a combined organisation Anchor Hanover have had a relationship with Miele for over 18 years and were very happy with the products that were being used. But in order to meet the requirements of the merger, Rashid approached

the staff who were using the equipment to ensure that they were happy continuing with Miele.

“I asked the group what they thought about the possibility of moving suppliers away from Miele to a different laundry company or going to the market to see if there was a better provider we could work with. The response back from our managers was incredibly supportive of the existing contract we had in place with the key comments focusing on the reliability and quality of the existing Miele equipment, the positive relationship with the service engineers, and the ability of the engineers to provide a first-time fix. This is crucial when the machines are operating 24/7” commented Rashid.

Continuing, he added:

“Discovering that our homes were happy with the Miele products and the service that we were receiving was great. One of the key benefits of working with Miele is the way in which the company carries out the pre-installation site inspections. This enables any potential challenges to be identified before the installation

is carried out so that, on the day that the new install takes place, it is simply a case of ‘out with the old machine and in with the new one”.

The Miele equipment also provides Anchor Hanover with other benefits. The auto-dosing system saves the staff in the homes considerable time when using the equipment, as there is no need to fill the system each time with washing powder and liquid. The systems are essentially a press and go operation which means that staff can get on with other jobs whilst the laundry is being done in the background.

“Feedback from our staff has reinforced our belief that Miele offers the best products for the job. They have told us that the products work extremely well and are quick to operate with simple to understand controls. The equipment is really reliable, and we have the added confidence of the warranty in place with a dedicated resource at Miele so that any issues we have are dealt with straight away,” said Rashid. www.Miele.co.uk/p/

Essential 5

Five reasons why it is important to personalise laundry services for resident preferences in your care home.

1

Comfort and familiarity

Personalising laundry services according to resident preferences helps maintain a sense of comfort and familiarity, especially for elderly individuals living in care homes. Familiarity with their preferred fabrics, scents, and washing techniques can contribute to a feeling of being at home, which is crucial for their overall wellbeing, especially for those who are living with dementia or other cognitive impairments.

2

Respect for individuality

Each resident living in a care home is a distinct individual with their own set of preferences and needs that must be cherished and accommodated. Recognising and respecting the uniqueness of each resident by tailoring laundry services to their specific requirements not only demonstrates a deep understanding and appreciation for their individuality but also fosters an environment that values personal choice and agency. By customising laundry services to align with residents’ preferences, care providers can validate their autonomy and intrinsic worth, enhancing their sense of self-worth and dignity within the care home setting. This personalised approach to laundry services serves as a testament to the resident-centred care philosophy, where each individual’s wellbeing and comfort are prioritised, creating a more enriching and fulfilling living experience for all residents.

3

Skin sensitivity and allergies

Residents living in care homes often have diverse skin sensitivities and allergies. It is crucial for care providers to offer personalised laundry services to cater to the unique needs of each resident. This tailored approach allows caregivers to select detergents, fabric softeners, and drying methods that align with the specific skin type and allergies of individual residents. Consequently, by customising the laundry process, care providers can mitigate the potential risks of skin irritation and allergic reactions among residents.

4

Preservation of personal belongings

Many residents residing in care homes across the country develop deep sentimental connections to their clothing and linens, which often hold cherished memories and evoke feelings of comfort and security. Recognising the significance of these personal belongings, care providers have the opportunity to enhance the residents’ overall wellbeing. By taking this approach, care providers can go beyond mere cleanliness and hygiene to demonstrate a genuine commitment to honouring each resident’s individuality and preserving the treasured items that contribute to their sense of identity and self-worth. Through this thoughtful and considerate practice, the quality and longevity of residents’ cherished clothing and linens can be safeguarded, allowing them to continue providing comfort and solace for an extended period.

5

Enhanced satisfaction and quality of life

When residents see that their preferences are being considered and accommodated, it can lead to increased satisfaction and a higher quality of life. Feeling valued and respected in their living environment contributes to overall happiness and wellbeing, fostering a positive atmosphere within the care home community. Not only this, the if the family of residents recognise that they are happy with the care they are receiving, this will generate good feedback and word of mouth recommendations, in turn, boosting occupancy rates.

The Genius Choice

Revolutionising care home laundry with Girbau.

Ensuring clean and comfortable clothes and bedding for care home residents is a fundamental requirement, alongside the imperative of achieving 100% effective laundry disinfection. However, in today’s landscape, managing operating costs and enhancing sustainability are just as important. This necessitates a focus on reducing laundry energy and water consumption.

While all washing machines may appear similar at first glance, the latest advancements in smart technology have transformed the landscape. Girbau has introduced the GS7 Genius washer range, setting a new standard for energy efficiency and innovation. With capacities ranging from 9 to 32kg, these Internet-enabled washers boast a sturdy chassis design, and superior water extraction capabilities.

The next-generation washers are engineered to minimise water, detergent, and energy usage while maximising productivity. With a high spin speed capable

of achieving up to 450G extract force, they ensure remarkable water extraction, faster drying, and reduced energy consumption. For a typical machine completing eight cycles per day, the saving can be as much as £725 a year, based on an electricity price of 25p per kWh.

The tangible benefits are significant. By reducing drying time by at least 10% and cutting drying energy consumption by up to 30%, the Genius GS7018 sets a new benchmark for efficiency. Compared to leading competitors, it consumes substantially less energy per load cycle, translating to substantial annual savings.

Moreover, an optional integral weighing system ensures precise load measurement, automatically adjusting programs to optimise cycle time, minimise water and chemical usage, and enhance productivity. Durability and programmability are further hallmarks of Genius washers, which also offer automatic chemical dosing.

The innovative Care Plus Drum extends linen life and minimises

tangling, while ergonomic design features such as a wide door opening facilitate easier loading and unloading. The user-friendly 10-inch colour touch screen is designed to work with gloved hands.

Girbau’s Sapphire remotecontrol software enables seamless management, production reporting, and real-time data analysis from any device, ensuring operational efficiency and compliance with thermal disinfection protocols essential for care homes.

For energy efficient drying, Girbau’s superbly engineered ED series dryers ensure all items are dried safely, uniformly, efficiently and cost-effectively. Their unique Transflow technology combines radial and axial airflow for maximum efficiency, reduced cycle times and lower energy costs. Cabinet insulation and a double-glazed door also prevent heat escaping.

Tel: 01462 427780

Email: sales.uk@girbau.com

Website: www.girbau.com

TAKE CONTROL of your care home laundry operation

SAPPHIRE

REMOTE PERFORMANCE MONITORING

Make savings, take operational control and improve quality with a Girbau on-premise laundry

• Shorter wash cycles, lower consumption, higher productivity

• 450G extraction, lower moisture retention, faster drying

• Care Plus drum is gentle on fabrics, your linens last longer

• Cloud based Sapphire system enables remote performance monitoring - free for 12 months

• Intuitive 10-inch colour control screen

Start saving today with a towel laundry – Save 25-45% with ROI in 12-18 months

Ask your local consultant how to take control of quality and costs with an on-premise laundry

sales.uk@girbau.com www.girbau.com

Don’t Miss A Trick

Why is

it

so important you answer every call to your care home? AnswerConnect reveals all in this exclusive editorial piece.

What is the biggest challenge facing the care home industry today? A study by Workforce Intelligence found a 9.9% vacancy rate in the adult social care workforce for 2022-23. Of those who left the care home industry in the past three years, a significant number cited exhaustion, disillusionment and illness as reasons for quitting.

That’s not to say the industry isn’t trying hard enough. The care sector is one of the most challenging industries for employees and care homes are doing their best to provide the highest standards of care.

Those pressures pose a risk to care standards. Besides the obvious risk to residents, these pressures can impact other care home functions, including your ability to answer calls. But, giving callers a prompt and empathetic response is an essential part of the care home provider’s service.

Below, we’ll explore why it’s so important to answer every call.

What does a missed call cost?

The average cost of residential care in the UK in 2024 was £1,410 per week. A PSSRU BUPA paper found that the average length of stay was 30 months, meaning each client could represent £42,300 in revenue for the care home. That revenue is essential to maintain the high standards of care your residents expect.

Of course, not every call will be for a new resident. However, a 2022 study by TrustedCare found that 67% of first interactions for care homes are made by telephone. Even if just 10% of those calls

result in new residencies, that’s a significant chunk of revenue.

The benefits of answering every call: Increase loyalty

Your continued success is based on people’s perception of your care home. That includes existing residents and their families. And the telephone plays a vital role in protecting and strengthening your reputation.

Your residents’ families rely on being able to reach staff when needed. By answering calls promptly and professionally, you can maintain satisfaction standards among residents and their families. And those improved satisfaction levels can have a significant impact on your reputation.

Missed calls can lead to negative reviews and bad publicity. Meanwhile, developing a reputation for prompt and professional support can lead to increased referrals, better reviews and overall increased visibility in the care home sector.

Give your team time to care

Providing a consistent call experience can also help your care home run more smoothly.

Missed calls can significantly disrupt your day-to-day operations, from missed appointments to inefficiently coordinated care.

By ensuring there’s always someone available to answer your calls, you can improve the transfer of information within your organisation. This relieves pressure on your team and gives them more time to focus on delivering a professional, human care experience.

Increase resident intake

Picture this: the family of a prospective resident takes the difficult decision to seek care support options for their family member. They want to know their family member will receive attentive, professional care. They search online and, after finding your care home, place a call to discuss their options. But despite waiting on hold, they don’t get a response. Now, picture this: the same family calls your care home and receives an instant response from a trained professional. The family can ask as many questions as necessary to reassure them they’re making the best decision. That consistency is essential to maintaining occupancy levels.

Despite the challenges facing the care industry today, there are also opportunities. Focus on building a robust call-answering process to start making the most of those opportunities today.

Want to learn more about how to strengthen your call-answering process? Visit our website at: www.answerconnect.co.uk

Mutually Beneficial

Introducing intergenerational programmes and collaborating with local schools or groups can offer a range of benefits for care homes. This issue outlines these benefits in our monthly activity instalment.

Introducing intergenerational programmes as a regular home-based activity can provide opportunities for residents to interact with younger generations, which can work to reduce feelings of isolation and loneliness. Regular interactions with children or young adults can foster meaningful connections and combat feelings of social exclusion. Establishing a relationship with a local school is a good place to start, and residents can then work on a range of activities with the pupils.

Interacting with younger individuals often brings joy, laughter and a sense of purpose to older adults; sharing stories, playing games or engaging in activities

Participating in intergenerational programmes can give residents a sense of purpose and fulfilment.

together can uplift spirits and improve emotional wellbeing.

When residents interact with younger individuals, it can stimulate cognitive functions such as memory, attention, and problem-solving skills. These intergenerational programmes often involve physical activities that benefit both older adults and younger participants. Activities can include gardening, walking or

simple exercises, which will promote physical health and mobility among residents.

Collaborations like these can result in mutual benefits, as residents can share their life experiences, wisdom and skills with younger generations, fostering shared learning and understanding. Similarly, younger participants can teach residents about modern technology, trends and cultural

developments, keeping them engaged with the evolving world.

Participating in intergenerational programmes can give residents a sense of purpose and fulfilment. Being able to mentor, or spend time with, younger individuals allows them to feel valued and appreciated for their contributions.

Collaborating with local schools

or groups enhances the care home’s integration into the broader community and can help boost reputations. It fosters positive relationships with neighbours and creates opportunities for mutual support and collaboration beyond the care home’s walls.

Regular interaction with younger individuals has previously been

linked to improved mood and decreased agitation among older adults. Residents may exhibit more positive behaviours and attitudes as a result of these meaningful connections.

Interacting with different age groups promotes understanding, empathy and respect across generations, and can break down stereotypes and prejudices, fostering a more inclusive and compassionate society. It also provides opportunities for family members to participate in activities with their loved ones in the care home setting. This strengthens family bonds and creates shared experiences that enrich relationships.

To conclude, introducing intergenerational programmes, and collaborating with local schools or groups, can greatly enrich the lives of care home residents by promoting social interaction, emotional well-being, cognitive stimulation, physical activity, learning opportunities, sense of purpose, community engagement, positive mood and behaviour, intergenerational understanding, and family involvement.

Smarter Innovation

The digital transformation has begun – but how accessible is it to care homes? The team at August International reveal all.

Digital transformation is a phenomenon sweeping across a number of industries in the UK, including the care sector. With staff turnover as high as 40% and

The Barriers to Digital Transformation

Staff Time

If a 30-bed care home wanted to increase vital sign measurement efficiency to that of, for example, a Band 4 NHS Nurse, then the estimated cost would be over £18,000 per year with 665 hours of working time. A small care home simply does not have enough nursing work hours to achieve this.

Technology Cost

While a large care home group can pool resources and focus on one of their care homes before expanding the transformation to others in that group, a smaller group or standalone care home has no such luxury (and no such funding).

Pre-requisite Infrastructure

All current remote health monitors, for example, require apps and Bluetooth for data communication and storage. This is a way in which a digital transformation can incur hidden costs such as needing the right smartphone to access an app. For a care home with minimal digital presence, where do they begin?

a projected 26% increase in residents requiring care homes by 2035, digital solutions are being embraced in an effort to maximise staff work efficiency, make care work more inviting, and shift the focus away from logistics and back to care.

How accessible is the transformation to smaller care homes right now, and what technology specifically will make the digital transformation possible on such a small scale?

Making The Transformation Accessible

Lowering the Bar to Entry

Most technology being trialled and developed for telehealth and digital healthcare is pushing the boundary,

seeing how far we incorporate digital solutions into all aspects of care. However, there is something to be said for lowering the bar to entry rather than raising the bar of accomplishment. Making one care home “the best” isn’t as beneficial as making all care homes “better”.

What is IoT?

An IoT (“Internet of Things”) device has in-built network connectivity, meaning you don’t need a wi-fi network or a paired Bluetooth device per monitor. Instead, the device works independently via an embedded Narrowband SIM card. Devices are connected worldwide; in just the same way you can send a text.

IoT and the Care Sector

The use of this technology in the care sector is an innovation of local Hertfordshire company August International and their health division: AUDAR Health. The result is the AUDAR E2, a bespoke standalone device with no app requirements, half-hourly measurements and 10 days of working time on a single charge thanks to an experienced in-house R&D team including engineers graduated from Imperial College London and top UK institutions.

Currently in use by a care home group in Kent, the E2 is already showcasing how IoT technology can be seamlessly incorporated into a home and how IoT advancements could solve the barriers to transformation.

How IoT Devices Make Remote Healthcare a Reality

Remove “Care Gaps” and Reduce Mortality Rates

In the UK, the average frequency of vital sign check-ups per resident in residential care homes is as low as once per month. For home care, the average is even lower.

This shockingly low engagement rate with residents has led to tragic oversights and lack of preventative care such as in the recent case of Bronson Battersby, an infant who passed after their father suffered a sudden heart attack and was not checked on until over a week afterwards. A lack of affirmation about the status of the father was one factor in the slow response time, and a remote solution such as AUDAR E2 could provide carers with the data they need to encourage a swifter emergency response in these situations.

Improve MeasurementEfficiency without Staff Cost

Remote health monitoring devices can provide nurses with more data to work with, for a fraction of the cost of hiring additional staff to perform those measurements. For

Accessible To You, Accessible to Your Residents

82% less expenditure, IoT devices provide nurses with greater context of a resident’s health, as they can view up to 48 measurements per day, per vital sign, per patient. All of this data is accessible from day 1, and available historically from that point forward. This can give an overview of health trends in a single glance without adding hours of working time.

Integrate Seamlessly into Any Care Home

Complete brand-ambivalence and seamless integration are two of the largest ways IoT technology makes digital transformation accessible. IoT devices connect independently via internal SIM, with no app or smartphone required. In fact, the devices don’t need a Wi-Fi or Bluetooth connection either. These prerequisites can often hamper a smaller care home, but using IoT bypasses

those requirements and enables direct data from the moment the technology is on a resident’s wrist.

Data is sent through mobile networks such as NB-IoT and LTE-M just like you’d send a text, and that means any care home can integrate an IoT remote health monitor regardless of its current digital state. The AUDAR Health Dashboard exists online, rather than in an app, and so can be accessed from any device with a screen and an internet connection.

This is why IoT technology is the key to the future of digital health. An IoT health watch like the AUDAR E2 can send data independently to either the AUDAR Health servers or directly to a care home’s current management system. The technology is truly adaptive, allowing small care homes to use the AUDAR servers, or large care homes to use their own established systems.

Increase Resident Comfort with Unintrusive Monitoring

The accessibility of devices and initiatives in the digital transformation is double-edged. On the one hand, the device needs to be easy to access from the staff’s perspective. This means seamless integration with any current system, easy-to-read data such as daily reports and graphs, and no prerequisites such as apps or specific network requirements.

On the other hand, the device needs to be easy to use from a resident and patient standpoint. This means comfortable wearable technology, minimal manual activation or navigation of menus, no account details to remember and unintrusive application of the system.

An IoT approach meets both of these requirements. A prime example is the “Care Suite” concept, which utilises the AUDAR E2 watch as well as unintrusive wallmounted sensors and bed sensors to create a measurement system without any practical difference from a normal care home room. For example, measurements taken at night can be performed more regularly, without the need to disturb the resident.

easy magnetic strap which ensures the device can be tight enough for measurements while loose enough for comfort, as well as making the process of putting it on accessible to those with limited fine motor function. The magnetic strap simply holds itself on, with no precise holes for clasps or buckles.

The development of battery-saving algorithms

Wearable Technology with Minimal Resident Input

The E2, specifically, features an

has resulted in a working time of 10 days, which leads to minimal fuss and recharging for residents. Technology such as skin-contact checks, independent PPG sensor activations and removal of Bluetooth or Wi-Fi chip requirements all added to this pioneering battery life.

In addition, the AUDAR Health dashboard allows staff to set measurement frequency, deviation ranges, view SOS and vital sign history as well as change resident metrics such as height and weight. This means quality of care can improve as staff account for resident health remotely, without having to come in-person and remove the watch, reprogram it, and then return it to the resident. This also means the resident doesn’t need reminders to set up a measurement, the admin is all handled remotely which encourages independence and relaxation for the resident.

The World’s First Dual Mode IoT Remote Vital Sign Monitor

It is by using IoT networks and creating a truly bespoke, standalone device that August aims to break the accessibility barriers for smaller care homes. The AUDAR E2 aims to be that hardware, an accessible and scalable remote monitor that even individual consumers can use if they choose.

audarhealth.com

Making Communication Easy

Connectivity is vital for a care home, enabling residents to stay in touch with their loved ones and ensuring staff can fulfil their jobs efficiently. We recently spoke with Jon Anderton, Managing Director of Cambridge Telecom, about the upcoming switch off of the public switched telephone network, which is due to take place next year and why, if your care home hasn’t already taken action, now is the time to start.

Please introduce our readers to Cambridge Telecom and the aim of the company.

Telecommunications have undergone significant changes over the years, driven by advancements in technology, evolving consumer demands, and regulatory changes. Something that we pride ourselves on is that we have evolved our clients’ telecoms with these changes to ensure they stay connected and continue growing effectively.

Cambridge Telecom started

providing mobile phone services to business customers in 2006 with the simple idea that we would put our customers first and always advise on the best solution, even if it wasn’t ours! We’re proud to say some of our very first customers are still with us today. Since then, our range of products has expanded, and we now provide mobile, hosted voice, broadband, leased-line and IoT solutions. We can accommodate all our customers’ communication needs, meaning they only have to deal with one point of contact.

In 2025, public switched telephone network (PSTN)

will switch off, so all customers will be moved to a fully digital network.

How can Cambridge Telecom assist with this?

The Switch Off refers to the replacement of copper telephone lines with faster and more reliable fibre lines. This means that traditional broadband connectivity will no longer be supported, and users will need to switch to fibre connections. Additionally,

telephone lines will transition to IP Voice technology. There are many hosted IP-Voice solutions on the market, and we concentrate on four different solutions each of which is well-priced, offers great functionality and world-class up-time.

The move to a fully digital network can seem daunting for those who are not knowledgeable on the details, but we offer peace of mind as we have a lot of experience of smoothly transitioning a site from traditional comms to a hosted IP-Voice solution. We aim to be an affordable choice for everyone and we have a depth of experience with care homes, their budgets, their priorities and providing the right solution.

Tell us about how telecoms has changed over the years and the importance of care homes relying on a supplier to ensure they don’t fall behind.

Telecoms has evolved from traditional landline systems to digital and wireless technologies. The emergence of mobile phones and the subsequent development of smartphones revolutionised communication, allowing people to communicate on the go and easily. Additionally, the advent of broadband internet has transformed how people access information and communicate,

streaming services and Person Centred Software, supporting Operations, NHS Engagement and Medication Management, are all now possible due to improvements in the speed and robustness of modern connectivity.

The speed of change and the on-going service requirements means that an end user either needs to have an in-house team managing their systems or a trusted supplier who will always pick up the phone and sort out any issues quickly.

As telecom providers for almost 20 years, what sets you

the phone and quickly solve any headaches, and we proactively look for both improvements and cost-savings. We pride ourselves on not overcomplicating it, we serve a purpose and we offer advice to whoever needs it – communicating what is happening.

01223 661636

www.cambridgetelecom.com

The evolution of wireless “phones”

The PSTN system has been around since 1875!

Dishing Up

Creed are one of the UK’s leading independent family-owned foodservice providers and developed this recipe recently for British Pie Week, which features some wonderful seasonal ingredients including British leeks and carrots.

Our specialist team are well versed with the challenges and opportunities the care sector presents, regularly providing supporting resources to the industry – from dining experience guides to cost management support. Sharing nutritious, delicious recipes and menu cycles with care providers is at the heart of our work.

We hope your residents will enjoy this fantastic pie recipe. It features our Kitchen ’72 pre-marinated and diced chicken which is prepared by our own on-site butchery, saving you time in the kitchen. Packed with protein from the chicken, fibre from the vegetables and fats from the pastry topping, this pie is the perfect dish to supply all the major food groups.

We’ve used crème fraîche as it’s a lighter option than double cream, but feel free to experiment. As with many of our recipes, we advocate the use of seasonal British vegetables, as they will be at their best, are cost effective and are the most carbon friendly option, minimising road miles. But equally,

the vegetables we’ve suggested can be substituted for others to avoid food waste. Mushrooms make a great-tasting alternative to carrots, and complement the leeks very well.

Easily scalable, this recipe can be made for as little or as many as you wish – we’ve chosen to cook it in one large gastro tray for ease, but if you have a little more time on your hands, or are looking to create it for special occasions individual pie dishes could be used instead. Topping with pre-made puff pastry rather than shortcrust also speeds things up, and gives a light and satisfying finish.

We always think pies bring a touch of nostalgia and tend to be a favourite in care homes and invite you to follow the steps to re-create this mouth-watering garlic and lemon chicken and leek pie.

For more recipes and support visit www.creedfoodservice.co.uk

Ingredients

1.5kg Garlic and Herb Diced

Chicken - 701130

750ml Chicken Stock - 186351

75g Butter – 350130

9 Medium Leeks, Halved and Chopped - 600986

3 Carrots, Diced - 600221

5 Lemons, Juiced and Zested601690

3 Tbsp Flour - 141010

9 Sprigs Thyme, Leaves Picked600810

8 Tbsp Crème Fraîche - 353360

3 Eggs, Beaten, For Glazing358401

1kg Puff Pastry - 305030

Serves: 12/Prep: 20mins/Cook: 40mins/Difficulty: 2/10

Method

1. In a large pan, add a splash of oil and sear the chicken - you want to achieve a golden brown crust all the way around the chicken. Once achieved remove the chicken from the pan.

2. Using the same pan melt the butter and cook the leeks and carrots until just softened. Add the lemon juice and zest, followed by the flour, then gradually add the stock, stirring until the flour has dissolved. Bring to the boil, then add the thyme and simmer until thickened. Remove from the heat and add the chicken. Stir in the crème fraîche and season well.

3. Pre-heat an oven to 190C. Spoon the chicken and leek mixture into a large deep dish and brush the rim with a little beaten egg. Cover with the puff pastry sheet, pressing down firmly with your fingers or a fork to seal. Trim the excess pastry, leaving a slight overflow to allow for shrinking when cooking.

4. Make small holes in the pastry to allow the steam to escape and brush with the remaining beaten egg. Bake in the oven for 3040 minutes or until puffed and golden.

Creating a fantastic dining experience, delivered by our multi award wining teams

A Unique Service For You…

Our passionate team of talented chefs develop nutritionally balanced menus that are designed to offer traditional, home cooked favourite dishes that evoke memories of yesteryear, create fun and serve with a contemporary twist. Our menus celebrate the best in fresh, seasonal UK sourced produce, that offer a variety of choices for our diners and cater for every dietary need.

Dining with Dignity…

Signature Dining actively promote a ‘Dining with Dignity’ ethos, for those residents living with Dementia and Dysphagia and train all of our chefs in producing meals using the IDDSI framework. We understand the complex requirements that some of our diners may have, and we are dedicated to ensuring that residents aways feel socially supported and included at meal times. We make meal times fun and interactive served with a twist of happiness…

Setting the Signature Standard...

As the only independent Award winning care caterer, Signature Dining have an excellent reputation for delivering exceptional person centred service. With residents and patients at the heart of what we do, we work in partnership with our clients to develop a food offer that is entirely unique to your setting and that offers the very best value.

Talk to us today & discuss how we can take the hassle out of your catering.

To arrange a no obligation tasting for you and your residents or simply want to chat about bespoke discounted financial packages contact us below

Signature Dishes

This case study delves into the intricate dynamics of a catering supplier partnership, with a focused lens on resident wellbeing. A North London based care home reveals all about their seamless collaboration with Signature Dining and the benefits they have experienced so far.

What initiated the decision to begin work with Signature Dining?

Finding the right catering supplier was really important for us and for our residents. Our previous supplier, who we had worked with for years, had been very good and had looked after our 56 residents very well. But, we started to notice that staff in the kitchen were leaving and were being replaced by agency staff who weren’t interested in our residents and who were very expensive, and most importantly, as cost of food increased, there was a reduction in the quality of the meals and in the choice that was offered. After talking to our residents and their families, we decided that we needed to make a change and started looking for a new caterer.

Signature Dining came recommended to us by a local care home, who had been working

with them for over a year. Our neighbouring home was very happy with their service, particularly their menus, food quality and they way in which they worked with the residents.

Tell us about the initial sign up to the partnership, how easy was it to implement the work of the company into the home?

During the first meeting with Paul, I told him all about the issues that we were having with the food. He suggested that his team visited the home to observe our service in order to make recommendations for us. This was really helpful, and highlighted things that we hadn’t really noticed ourselves, such as the amount of food that we were wasting at mealtimes.

I gave Signature Dining our budget, and our expectation for the quality and variety of the menus. Paul and the team agreed our costs, and the process of transition started. The change over was very smooth, Signature started recruiting right away, as we particularly liked how they involved us in choosing

people that suited the home. We were worried that the last of the catering team that we had might leave, but Signature were very good at supporting them too and the new staff have been a really good fit with them.

What are the main benefits you have experienced since working with Signature Dining?

The main thing that we wanted was for the residents to be happy and they truly are. Signature monitor our food waste, and we have seen a big reduction in food that is thrown away. This is partly because the kitchen team prepare the right amount of food, and because the residents really enjoy their food, which is all cooked fresh with no frozen products.

The kitchen is running smoothly, and is really clean and well ordered. Our last EHO inspection went really well, getting us back up to a five star rating, something that is really important for families who are looking for care for their loved ones. We don’t have any agency staff any more, all the kitchen vacancies were filled and we have a great team who are happy and who are now comfortable spending time talking to the residents and to us.

Keeping track of costs, which used to be a real headache, has been made a lot easier for us. I have

raised a couple of questions here and there, but these have been picked up really quickly by the management at Signature.

What

feedback have you received from the residents regarding the bespoke menus?

The best feedback that we’ve had are lots of empty plates! Our team spend a lot of time with the residents at mealtimes, we eat family style, meaning the carers and the residents eat together. We used to really struggle to encourage some residents to eat, but the new menus have made a real difference.

What’s been really lovely is that the food hasn’t just been about three meals a day. The kitchen are coming out and working with our

activities lead to introduce cooking with residents. We’ve had some lovely fairy cakes and biscuits for afternoon tea, and even decorated our homemade gingerbread men at Christmas.

Has working with Signature Dining made it easier to cater to different dietary needs in the home?

Absolutely! Our staff now feel happy and confident to give residents’ information to the kitchen, knowing that Signature’s system for managing dietary needs actually works. We have a resident with a really specific diet which is a big worry for their family. The team at Signature have met with the resident and his relatives and have really assured them that they can manage his diet. They have even written a menu just for him, with his daughter giving her input, even emailing his wife’s recipe for his favourite pudding – apple and blackberry crumble.

The kitchen staff are much more confident too. They have had a lot of training on diets and managing allergies, and have stopped relying on brought in ready meals for residents who had an allergy or needed a special sugar free or fat free meal. Having everyone able to eat the same has made our residents much happier. This has been really important for our residents with Dysphagia.

signature-dining.com

Stay Ahead

Chris Pearson, Managing Director at MED e-care Healthcare Solutions Ltd (UK), reveals how you can stay ahead of regulatory requirements and master medication management in your care home.

Staying ahead of regulatory requirements is crucial for ensuring effective medication management in care homes. The wellbeing of residents depends on the accurate and safe administration of medications. Here are some key strategies to master medication management in care homes whilst ensuring compliance to regulatory standards:

Regular Training and Education:

• Ensure that staff members responsible for medication management receive regular training on the latest guidelines and regulations and document their training.

• Keep the team updated on changes in medication administration protocols, dosage adjustments, and potential side effects and document it.

• Provide ongoing education to reinforce best practices and address any challenges faced by staff and document it.

Implement Robust Medication Administration Record Systems:

• Utilise electronic medication administration records (eMAR) systems to reduce the risk of errors and enhance accuracy in documentation.

• Regularly review and update the technology alongside your software provider to align with evolving regulatory standards.

Establish Clear Protocols and Policies:

• Develop comprehensive policies

and procedures for medication management based on regulatory guidelines.

• Clearly communicate these protocols to all staff members and ensure they are easily accessible.

• Regularly review and update policies to reflect changes in regulations and best practices.

Regular Audits and Quality Assurance:

• Conduct regular audits of medication administration processes to identify areas for improvement and ensure compliance.

• Implement quality assurance measures to monitor staff performance and adherence to protocols.

• Use the results of audits to update training programs and address any identified issues promptly.

Collaborate with Healthcare Professionals:

• Foster open communication with healthcare professionals, including pharmacists and nurse practitioners.

• Seek their input on medication management processes, and incorporate their recommendations into your home’s processes..

• Establish a collaborative relationship to address medication-

related concerns and stay informed about changes in prescriptions.

Engage Residents and Their Families:

• Involve residents and their families in medication management discussions to obtain accurate medical histories and understand individual needs and preferences.

• Provide education to residents and their families about medications, potential side effects, and the importance of adherence.

• Establish a communication channel for reporting concerns or changes in residents’ conditions promptly.

Stay Informed About Regulatory Changes:

• Assign a responsible staff member to stay abreast of changes in regulatory requirements related to medication management.

• Subscribe to regulatory updates, attend relevant training sessions, and actively participate in industry forums.

• Update policies and procedures promptly in response to changes in regulations.

By consistently implementing these strategies, care homes can enhance medication management practices, improve resident safety, and stay ahead of the ever-evolving social care regulatory requirements.

Care Home Equipment Accounting

Intracare

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https://intracare.co Intracare Ltd

Care Supply Store

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Care-Supply-

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Furncare

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sales@furncare.co.uk

www.furncare.co.uk

@furncareltd furncare furncare

REM

01282 619977

sales@rem.co.uk

www.rem.co.uk

@remuklimited remuklimited rem-1

Girbau

JDE Professional UK

0808 100 1030

www.jacobsdouweegberts professional.co.uk

Food Services

allmanhall

01225 745520

hello@allmanhall.co.uk

www.allmanhall.co.uk

allmanhall

Signature Dining

T: 07714 710707

E: paul.r@signature-dining.com

T: 07738 981860

E :sarah.h@signature-dining.com

www.signature-dining.com

01462 427780

sales.uk@girbau.com

www.girbau.com

Girbau

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Miele

0333 230 1347

professional.sales@miele.co.uk

www.miele.co.uk/pro/care miele-professional

August International

01920 487700

audarhealth@augustint.com

www.audarhealth.com/home/ carehome

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