2014 Summer Training Catalog
Soft skills are the cement of any successful organization
CONTENTS Team Development
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Customer Service
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Legal Compliance
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Leadership and Supervision
7
Professional Development
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You Are Not Alone Great Employers Seek Us Out When you’re facing a workplace challenge, you don’t have to fly solo. Regardless of your company size or industry, Cascade is here, backed by years of experience, unmatched expertise, and extensive resources, to face any challenge with you. We’ve been here, collaborating with Oregon’s greatest employers, for 67 years.
Bring these programs on-site.
“The training and human resource assistance we receive from Cascade Employers Association helped us become one of the 100 Best Companies to Work For in Oregon!”
Most classes deliverable in both English and Spanish.
Kelly Yunker, President Power Equipment Systems
HR Leadership Elective
Free to Members
May
July
How-To Series: Get Unstuck - HR Compliance Lab HR Leadership: A Certificate Program for Human Resource Professionals Leadership at the Next Level: 5-Part Series Leadership Engagement Essentials Leadperson Effectiveness Respect in the Workplace
8 4 7 3 7 3
Basics of Family Leave Basics of Supervision How-To Series: Understand the Unemployment Process Leadperson Effectiveness Reasonable Suspicion Training
6 7 8 7 6
August June Basics of Supervision Coaching Employees and Supervisors How-To Series: Build Your Management Team Improving Performance Conversations Leveraging Total Compensation to Attract, Retain and Engage Train the Trainer Wage and Hour Basics
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Register Today!
7 3 8 9 9 9 6
Advanced Family Leave Basic Medic First Aid® and AED Harassment Awareness Training How-To Series: Prepare for Your Unemployment Hearing Reaching for Stellar Customer Service Strengths-Based Leadership
cascadeemployers.com | 503.585.4320
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Team Development Respect in the Workplace Disrespectful behavior is more common in the workplace than harassment and can be just as destructive. This session shifts away from the law and focuses on three behaviors all organizations should expect from every employee: Respect, Regard, and Courtesy. Topics include identifying behaviors that demonstrate respect and those that destroy it; minimizing workplace bullying; understanding and appreciating differences; daily actions anyone can take to build a respectful workplace; and, basic principles of communication. May 22 (Salem), 8:30-10:00
$95 / $140
Coaching Employees and Supervisors Bringing out the best in others isn’t always easy. Learn proven techniques for guiding and motivating employees and supervisors toward taking increased responsibility and sensible risks while reaching higher levels of performance. Key learning points include active listening to encourage better teamwork, dealing with negativity, and coaching to spur taking on responsibility. June 24 (Salem), 8:30-12:00
No Supervisor Should Be Without a Supervision Handbook Create a stronger relationship between Human Resources and your organization's supervisors with Cascade's Employee Supervision Handbook template. Get better results in risk management Increase consistency among supervisors Improve productivity and overall operations This handbook will be your supervisors' number one reference tool for the most common issues they're likely to face while supervising and leading your employees and organization to success. "The model was easy to develop, easy to customize to our company's processes and simple to roll out. It also helped us identify areas where we didn't have good procedures. It really has become a great tool for all of our supervisors and managers." - Mariah Sorenson, S.R. Smith LLC
$115 / $170
Contact Cascade to learn more about this essential tool. 503.585.4320
Leadership Engagement Essentials Become the engaged leader your organization needs. Engaged leaders are the key drivers of initiatives that ensure the “people programs” in a company support and contribute to the mission and strategic objectives of the organization. In this two-day program you will learn the essential strategies and areas of knowledge that promote consistent leadership practices and superior organization performance. Learn to:
Build employee engagement Foster a strengths-based culture Manage change and transitions Master difficult and crucial conversations Strategically manage risk Create a performance culture Stay up-to-date on the latest leadership trends
The outcomes? Better productivity, increased morale, greater profitability, and overall improved organization performance.
May 29 & 30 (Eugene), 9:00-5:00
HR Leadership Elective
$FREE* / $400
Free to Members
A “N o Mem -Charge ” b Bene ership fit!
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HR Leadership A Certificate Program for Human Resource Professionals If you manage people – even if your title isn’t “HR Manager” – this certificate program guarantees you will gain insightful strategies and practical tools to make you better at your job and happier at work. From the small business administrator to the seasoned manager of a large corporation, this professional development course is appropriate for all levels of expertise and experience. Be better at your job and happier at work. Get answers to the most commonly asked “people management” questions Increase your productivity and effectiveness in your job Become a more valuable resource for your team Solve your toughest and most frustrating workplace problems Facilitate networking with other professionals in your field Attend and you are guaranteed to leave with insightful strategies and practical tools to make you better at your job and happier at your work. Even if your title doesn’t include “HR,” you will learn to lead more competently and confidently. Program Design: The program includes a total of five full days of training – the two-day Leadership Essentials program (description on page 3) and six half-day electives of your choice (classes marked ). Certification also includes one session of up to one hour of professional development coaching. Full details online. Elective offerings vary by demand, and include topics such as: AAP and EEO Reporting Accountability and Delegation Advanced Family Leave Basics of Family Leave Coaching Employees and Supervisors Creating a Performance Culture: Goals, Coaching and Reviews Creating Stellar Recognition Programs Discipline and Documentation Employment Law: Minimize Risk and Gain Confidence Employee Handbooks and Supervision Handbooks Linking Incentives to the Bottom Line Seven Easy Steps for Achieving Competitive Employee Pay Practices Seven Keys to Meaningful Performance Appraisals Seven Steps to Better Job Descriptions Training and Employee Development Unemployment: The Inside Scoop Wage and Hour Basics Workplace Investigations: Building Trust and Credibility Begins May 29 & 30 (Eugene), 9:00-5:00
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When complete, this program design provides for 32.5 hours of HRCI recertification credits.
$700 / $1050
cascadeemployers.com | 503.585.4320
Customer Service
P R I NTI N G A N D C O M M U N I C ATI O N P R O F E S S I O N A LS
Reaching for Stellar Customer Service Skill-building for front-line employees, supervisors and managers. Time for a customer service tune-up? This AchieveGlobal workshop provides skills for developing the service mindset and behaviors that cement loyalty with your internal and external customers. Learn the core skills and attitudes every individual should have, regardless of your industry or position within the organization.
Offset Printing Digital Printing Web & e-Commerce Services Mailing & Inserting Specialty Projects Fulfillment & Storage g
Modules include: Serving a World of Customers; Connecting with Customers; Guiding Customer Conversations; and, Healing Customer Relationships. Participants receive a Customer Service Star Certificate. This class is easily customized for specific industries, and can be brought to your worksite. Aug 13 (Portland), 8:30-4:30
$205 / $305
PRINTING AND COMMUNICATION PROFESSIONALS
503-304-3525 W W W. S E L E C T I M P R E S S I O N S . C O M
PHR/SPHR Web-Based Certification Study Course Enhance your career and expand your knowledge of HR. Nothing will have you better prepared to pass your PHR (Professional in Human Resources) or SPHR (Senior Professional in Human Resources) than this highly successful live web-based study course through our partner employer association, CAI, and study course leader, David Siler.
{
A PHR/SPHR certification
Typical Pass Rates
Students of David Siler National Average
Distinguishes you from your peers Builds your self-confidence Gives you the knowledge to lead your organization
PHR 91% 58%
SPHR 86% 48%
“The class was excellent! The extensive study materials along with David Siler’s knowledge and experience in the HR profession helped me focus my efforts in preparing for the broad range of topics on the SPHR exam.” John Maultsby, SPHR - HR Manager - Trinity Manufacturing, Inc.
}
Schedule Details Fridays, 10:00-1:00, starting September 19 or Tuesday afternoons, 3:00-6:00, starting September 16. Price: $1199. Visit cascadeemployers.com for details.
HR Leadership Elective
Free to Members
5
Legal Compliance Wage and Hour Basics
Advanced Family Leave
Keep your workplace compliant by learning about the most current wage and hour laws. Without a proper understanding of those laws and their exceptions, compliance can be a challenge. Key learning points include: federal and state regulations; travel time; exempt vs. non-exempt; overtime vs. “comp” time; rest and meal periods; deductions; final paychecks; recordkeeping; and, penalties. June 10 (Salem), 1:00-4:30
$115 / $170
Basics of Family Leave
Aug 19 (Salem), 8:30-12:00
Understanding the rules and dynamics between different leave laws and your organization’s policies and practices is the key to managing risk associated with leaves of absence. This session is designed to provide a basic understanding of the many leave laws that affect your workplace, including statutory requirements for OFLA, FMLA, ADA, Workers’ Compensation and other applicable leaves, seven steps to administer leave, and how to deal with common leave issues. July 15 (Salem), 1:00-4:30
$115 / $170
Reasonable Suspicion Training All supervisors and managers need to know how to recognize the signs and symptoms of and effectively respond to drug and alcohol use. Key learning points include: elements of reasonable suspicion; observing signs and symptoms of drug and alcohol use and abuse; how to document, approach employees and arrange for reasonable suspicion tests; and, avoiding the most common mistakes. July 22 (Springfield), 1:00-3:00
Managing employee leaves is one of the more challenging compliance topics. Because this topic is so tedious, effective management requires more than just the basics. This hands on session is designed to break down the most common problems you are likely to face administering leave. Key learning points include: review of small statutory details that have a big impact; strategies to minimize and deal with common problems; and, avoiding the most common mistakes. * Recommend taking Basics of Family Leave first. $115 / $170
Harassment Awareness Training Increasing awareness of workplace harassment is one of the most important steps employers can take to reduce associated risk and ensure employees have a respectful work environment. Key learning points include: elements of workplace harassment; importance of day-to-day conduct and perceptions; and, reporting claims of harassment. Additional learning points for supervisors include: gathering information and conducting investigations; responsibilities as supervisors; and, liabilities associated with complaints. Basic: Aug 27 (Salem), 9:00-11:00 Supervisors: 9:00-12:00
$95 / $140 $115 / $170
$95 / $140
Basic Medic First Aid® and AED Participants who complete this workshop will receive a successful certification card in CPR (Cardio-Pulmonary Resuscitation) and first aid. The program meets OSHA requirements for the states of Oregon and Washington. This workshop will include training in basic skills and basic AED (automated external defibrillator) operation. Aug 6 (Salem), 8:30-12:30
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$50 (One Rate)
Register Today!
Satisfy Your PHR/SPHR Recertification Credits! Qualified programs are indicated online. The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met HR Certification Institute’s criteria to be pre-approved for recertification credit.
cascadeemployers.com | 503.585.4320
Leadership and Supervision Leadership at the Next Level: 5-Part Certificate Series You know a lot about your organization, about getting results, and about supervising. What do you need to grasp to be successful at or near the top? This participative series is a personal exploration backed by theory, research and guest speakers who have achieved greatness. You will be challenged to define where you are and where you are committed to going as a leader. This series is designed for executives, high level managers and supervisors. The first four sessions may also be taken individually. The Essentials of Leadership – Knowing Yourself, Your Stakeholders and Your Strategy To be a strong leader, you need to know your values and priorities, the needs of your employees, partners and customers, your strategy and brand. Interact with other executives and face challenges rarely presented in training. Learn how to assess your leadership. A Culture of Trust, Excellence and Continuous Improvement How do you develop trust while building commitment to excellence and continuous improvement? How do you respond when trust is broken? Learn important principles, share strategies and analyze cases where difficult ethical judgments were required. Coaching and Developing Your People Famous GE CEO Jack Welch wrote that 50% of your time at the top should be devoted to developing the next levels of leadership. How do you decide when to turn over major responsibilities and guide the headstrong away from unwise risks?
Leadperson Effectiveness Being a lead demands you strike a difficult balance between being a worker and being a supervisor. Explore how to avoid the minefields on the path to: making the switch from co-worker to leadperson; clarifying your leadership role; understanding other people and motivation; dealing with negativity in yourself and others; building teams and collaborating with other teams; goal-setting and recognition; and, coaching and training for better performance. May 7 (Springfield), 8:30-4:30 July 8 (Portland), 8:30-4:30
$205 / $305
Basics of Supervision Every lead, supervisor, and manager should have The Basics. Build insight and strength in leadership skills: the supervisor’s role - its importance and obligations; motivation and improving performance; communication and conflict resolution; goal setting; and, giving positive and critical feedback. Also develop a professional approach to employment relations: basics of employment relations law; developing performance standards; and, discipline and documentation. Each participant receives a personalized certificate. June 17 & 18 (Portland), 8:30-4:30 July 22 & 23 (Salem), 8:30-4:30
$345 / $515
Engaging Your Team, Customers and Community Isolated individuals have limited impact. As a team, address how to build strong internal and external customer relationships. Also consider how to target the most valuable ways to be a community partner. Your Declaration, Destination and Articulation of Value Commitments In this session only available to participants of the full series, present your top values and their role in decision-making in the past, present and future. Using a creative format, share your leadership styles and specific focus moving forward. May 6, 13 & 20 and June 3 & 10 (Salem), 9:00-12:00
$525 / $785
Individual Elective Pricing:
$115 / $170 ea
HR Leadership Elective
Free to Members
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On-Site Harassment Awareness Training YOUR FACILITY - OUR EXPERTISE This training for supervisors and employees is an employer’s best investment and line of defense against discrimination and harassment claims. And, it goes beyond the law helping to ensure employees have a respectful work environment. How it’s offered:
On your schedule, at your place of business Tailored to your organization’s policies, practices and specific areas of concern Two-hour session for all employees and supervisors Additional one-hour session specifically for supervisors Available in both English and Spanish
Cascade trainers consistently receive feedback from employees, thanking them for making an uncomfortable topic both engaging and realistic. Each person leaves this training knowing how to contribute to a diversityrich and respectful work environment. For details, call 800.835.5518 or e-mail training@cascadeemployers.com.
How-To Series Figuring out how to get unstuck in sticky HR situations, building your management team, or understanding unemployment law can be frustrating and if not dealt with properly can lead to unfavorable consequences. This monthly series provides practical information and tools on some of the most common human resource and employment related issues.Designed for anyone in a leadership role, participants in these sessions will leave with specific tools and knowledge to take back and use in their jobs right away. To make sure you get timely and relevant information, our topics vary each month.
Get Unstuck: HR Compliance Lab Tuesday, May 20, 2014, 1:00-2:30 in Salem
Understand the Unemployment Process Wednesday, July 16, 2014, 1:00-2:30 in Salem
Build Your Management Team Tuesday, June 24, 2014, 1:00-2:30 in Salem
Prepare for Your Unemployment Hearing Wednesday, August 20, 2014, 1:00-2:30 in Portland
Presented by Cascade Employers Association Professional Staff. Cost: $95 for Members or $140 for Nonmembers for a single session
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Register Today!
cascadeemployers.com | 503.585.4320
Professional Development Improving Performance Conversations Surveys of supervisors consistently suggest that Performance Reviews are their second least favorite thing to do, disliked almost as much as firing people. When approached with preparation and skill, however, performance conversations can be rewarding and productive, and actually become something all start to look forward to. (Really!) Come see how to reset the Performance Conversation and add to the engagement and commitment of all your employees. June 4 (Salem), 1:00-4:30
$115 / $170
Train the Trainer: Learning and Practice Session Most workplaces have employees who are given the responsibility of passing specific information to the rest of the workgroup. It might be safety, some procedure or technique, or even important “tribal knowledge” critical to the success of your business. These trainings often lack consistency, structure or measureable learning outcomes. Some of us become reluctant trainers. Fear not! Join us for a dynamic hands-on learning experience that will sharpen your skills and spice up your training. Jun 11 (Portland), 8:30-4:30
One-on-One Coaching Sometimes an individual’s performance or behavioral issues are best addressed privately, rather than in a group setting. Cascade’s skilled coaches work with individuals on a variety of topics, whether they are remedial or developmental in nature. Most frequently requested coaching interventions:
Executive and management development Communication skills Conflict mediation Performance improvement
If you’re faced with a situation where one-on-one is a better way to intervene, engage Cascade.
$205 / $305
Leveraging Total Compensation to Attract, Retain and Engage Evaluating and designing your total compensation package is an art form. What is competitive and cutting edge in one organization or industry may not be viewed the same in others. What is the same, no matter what organization or industry, is that your total compensation package is vitally important to attracting, retaining and engaging your workforce. In this session, assess how to best leverage your total compensation package to improve employee satisfaction and contribution. June 18 (Salem), 8:30-10:30
$95 / $140
Strengths-Based Leadership Workplace research demonstrates the positive impact of incorporating techniques for identifying and leveraging employee strengths. In our strength zone we learn more quickly, perform more efficiently and effectively and are more motivated, focused and confident. This workshop will provide leaders at all levels of your organization an opportunity to assess their own strengths and develop skills to promote strengths in others. Aug 20 (Portland), 8:30-12:00
“I highly recommend Cascade Employers Association for any HR and workforce training. They truly are the experts that help companies limit their risk, exposure and liability. Not only do they provide good comprehensive training, but they can customize it to fit your current needs and demands.” Sarah Harvey, HR Manager Don Pancho Authentic Mexican Foods, Inc.
$115 / $170
HR Leadership Elective
Free to Members
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Invest a Little, Gain a Lot Introducing three new services to help you manage risk and reduce expense HR Compliance Audit This Compliance Audit is a proactive approach to ensure the legal compliance and effectiveness of your entire HR program before a crisis happens. Our team will: Come onsite and critically evaluate your compliance-related practices, policies and procedures (EEO, ADA, Family Leave, Wage and Hour, Recordkeeping, Employee Relations, Pay, Performance Management, Separations, just to name a few things) Draft a report based on our findings Develop a prioritized plan, including recommendations to address problems
Unemployment Claims Management Let us take the mystery out of the unemployment claim process and handle your claims for you. We communicate with the Employment Department on your behalf, review and challenge decisions, and if necessary represent you in hearings and appeals of unfavorable decisions Get a one-hour review of your policies and procedures that can affect your unemployment rate Receive Cascade’s Unemployment Insider Guide, providing you with a quick reference for how to handle certain matters to receive the best result for your unemployment claims Keep track of your unemployment process with a quarterly report of all claims and outcomes The BEST part….We’ve got the inside track with Ryan Orr, who worked for the Employment Department as an administrative law judge and presided over thousands of unemployment hearings.
Dispute Resolution Helpline Provide your employees with an impartial third party to help facilitate a dispute resolution process once internal resources and procedures have been exhausted. We hope your employees never need to give us a call, but if they do, we can give them peace of mind and help you manage risk. Employees access this Helpline when: An employee is not satisfied after exhausting internal complaint or dispute reporting procedures Very serious situations arise, generally involving potentially unlawful or egregiously unfair activity that the employee does not feel comfortable reporting internally We take care of the hard work, including: Drafting a customized reporting policy Providing specific instructions for employees on how to access the Helpline Explaining to employees what to expect if they call Implementing the program Contact Cascade for more information about these services today.
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cascadeemployers.com | 503.585.4320
Excellence in Training
Serving the Salem area for over 30 years‌ Specializing in small business strategies that will help your business grow, while minimizing taxes. Call us for a free consultation! HR Leadership Elective
Free to Members
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You’re passionate about your business. We’re passionate about protecting it. That’s why we partner with Cascade Employers Association to offer a comprehensive workers compensation insurance program that saves you money while improving safety on the job. Program highlights include: Q 6 percent members-only premium discount to all participating group members Q
5 percent premium credit to workers’ compensation policyholders who maintain a qualifying alcohol and drug free workplace program during the policy period
New savings opportunity for qualifying members effective April 1, 2014! Cascade Employers Association members who participate in association educational programs may be eligible for additional credit on property and casualty premiums. To learn more contact your independent agent or to Âżnd an agent visit libertymutualgroup.com/business Program available to qualifying Cascade Members. Credit for educational programs is subject to individual account underwriting review and approval.
‹ /iberty Mutual ,nsurance. ,nsurance underwritten by /iberty Mutual ,nsurance Co. %oston M$ or its af¿liates or subsidiaries.
cascadeemployers.com