Table of Contents
About Carilion Clinic...................................................... 2
Responsibilities .......................................................... 8
About Carilion Franklin Memorial Hospital .... 4
Patient Rights .................................................................... 8
Social Work and Case Management.................... 5
Patient Responsibilities ............................................... 9
Spiritual Care....................................................................... 5
Advance Directives ........................................................ 9
Telephones ......................................................................... 5
It’s Ok to Ask/Hand Washing ................................... 10
Cable TV Channels ......................................................... 5
Help With Your Bill and Filing Insurance
Newspapers......................................................................... 5
Claims .............................................................................. 11
Mail and Flowers ............................................................. 5
HIPPA ...................................................................................... 11
Snacks and Food ............................................................. 5
Voicing Your Concerns ................................................ 11
Smoking Policy ................................................................. 5
Notice About Prescription Monitoring............... 12
Safety Guidelines ............................................................. 6
Speak UP ............................................................................... 12
Personal Belongings and Valuables .................... 6
MyChart ................................................................................. 14
Security .................................................................................. 6
Help Avoid Mistakes in Your Surgery ................. 15
When You Arrive ............................................................. 6
Your Admission for Services...................................... 16
What to Bring, What to Leave at Home............. 7
Commonly Asked Questions ................................... 16
Patient Services.................................................................. 7
Insurance Billing Questions ...................................... 17
Your Room .......................................................................... 7
Payment Policy ................................................................. 17
Discharge ............................................................................. 7
Billing ...................................................................................... 18
Auxiliary ................................................................................. 8
We Welcome Your Comments .............................. 18
Health Information ......................................................... 8
Resources to Keep You Healthy ............................ 19
Patient Care Partnerships ........................................... 8
Notes ....................................................................................... 20
Understanding Expectations, Rights, and
3