Registration, Hours of Operation, Refunds Register early
Classes can fill quickly and often require a minimum number of participants to run, so please register early. Classes with low enrolment may be cancelled.
Confirmation of registration
When registering online, you can print a copy of your receipt. Otherwise, if registering in person or by phone, an official receipt will be emailed to you for confirmation and tax purposes. Check your receipt for course information. Please ensure that we have your most up-to-date contact information in our system. If you do not have access to email, please request a printed copy of your receipt when you are at Brock.
HST
If applicable, prices listed in this guide include HST .
Accessibility
If you require special services, please communicate this to our staff when registering for your program or membership.
Online
Visit our website to link to our online registration site. If you have registered previously for a program or membership offered by Recreation Services, choose the “Forgot my password” option when logging on and your barcode and PIN will be emailed to you within minutes.
Hours of Operation Fall/Winter (Regular Hours) Sept. 2/14-Apr. 24/15
Monday to Friday......................6:30 am-11 pm Saturday................................................ 8 am-7 pm Sunday.................................................. 8 am-9 pm
By phone (programs only) 905 688 5550 x4060
Holiday hours
Student/member discounts
Special events
Sept. 1, 2014 (Labour Day)...........11 am-3 pm Oct. 12, 2014.....................................11 am-4 pm Please have your VISA/Mastercard Oct. 13, 2014 (Thanksgiving)..............CLOSED number, expiry date and security code Oct. 14-17, 2014.........................6:30 am-10 pm ready when you call to register. During (Fall Reading Week) peak registration times, you may be asked Dec. 17-18, 2014.......................... 6:30 am-9 pm to leave a message with a daytime and Dec. 19, 2014................................. 6:30 am-7 pm evening number. We will make every Dec. 20-21, 2014..............................11 am-4 pm effort to return your call on the same Dec. 22-23, 2014.......................... 6:30 am-9 pm business day. Dec. 24, 2014........................... 6:30 am-12 noon Dec. 25-26, 2014 (Christmas)...............CLOSED In person Dec. 27-31, 2014..............................11 am-4 pm Visit the Welcome Desk located in the Jan. 1, 2015 (New Year’s).......................CLOSED lobby of the Walker Complex. Payments Jan. 2, 2015.................................... 6:30 am-9 pm are accepted by cash, cheque, VISA, Jan. 3, 2015.......................................... 8 am-5 pm Mastercard or Debit. Jan. 4, 2015.......................................... 8 am-9 pm Where indicated, Brock students and members of the Walker Complex will receive a discount on programs. These discounted prices are indicated in the course descriptions.
Events require set-up time in advance.
Oct. 18, 2014....................................Convocation Nov. 2, 2014.....................Open House (Beddis) Dec. 5-16, 2014 (Exams)........... (Beddis/Davis) Dec. 7 & 14 (Exams)........................... 8 am-5 pm
Track closures Refund policy
Unless otherwise specified, refunds for memberships or programs already in progress will be issued within the first two weeks or first two classes. A $15 administrative fee will be deducted. After two weeks or two classes, refunds may be issued due to extreme circumstances (injury, accident, permanent relocation outside the Niagara Region). Written documentation may be required. Refunds for certification programs will only be issued when the Welcome Desk receives notice of cancellation at least five business days prior to the course start date. This is due to financial commitments to the instructor, the certification governing body, and 100% attendance requirement. We reserve the right to cancel any program that does not have sufficient registration. Participants will receive a full refund and notification prior to the beginning of the course. It is your responsibility when registering to ensure that the phone number, email address, and mailing address we have in our system is current. Returns or exchanges on clothing and merchandise can be made within 2 weeks of the purchase date. An original receipt must be presented and the tag must be intact. A refund will not be issued for items that have been worn, washed or stained.
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brocku.ca/recreation-services
Oct. 18, 2014....................................Convocation Dec. 5-16, 2014............................................ Exams (During exams, the track is available before and between exams.)
Pool closures
Oct. 13, 2014.................................. Thanksgiving Oct. 18, 2014....................................Convocation Oct. 25-26, 2014..................Walker Swim Meet
Note:
• Facility wristbands will be issued until 1/2 hour before closing time. • You will be required to clear activity areas 10 minutes prior to closing to allow time to shower and retrieve personal belongings. • Hours subject to change with notice.