2017
AMA
At a
Glance
Proud Affiliate of the
Letters From Leadership Just over fifty years ago, the Arizona Multihousing Association launched as a small association of apartment owners who worked together to eliminate the statewide rental tax. Thanks to the dynamic leadership of our board and focus of the AMA team, we have grown to become the fifth largest trade association in Arizona, and one of the nation’s largest NAA affiliates. Today, our association includes more than 236,000 units in membership and we plan to meet our goal to hit 250,000 units! Our membership continues to grow as well and we are on track to pass 2,000 member companies. It’s an exciting time for the AMA! Each year, the Education Committee and the professional AMA staff work to identify leading issues within our industry and create impactful courses for your team members. These continuing education courses support the development of talent within your companies and improve skills and retention. Special events, fundraisers and networking programs bring together our members to learn more about each other’s services and leading issues in the multifamily industry. Some of these events celebrate the great work of your team members, while others offer opportunities for personal networking and relationship building. Associate and regular members participating in these training and leadership development programs return to their work stronger employees. In the coming months, we will be celebrating together at the Tributes Dinner where we honor the remarkable achievements of individuals and teams for their efforts within your company and for our communities. We’ve nearly outgrown our space at the Phoenix Convention Center, so I hope you will reserve your tickets early and join the 1,700 attendees for our gala. We hope that you find this resource guide to be a valuable tool that will help in the operation of your companies, properties and businesses. I look forward to seeing you throughout the year at our programs, educational courses and Tributes! We are looking ahead to the next 50 years! Amy Smith Montoya AMA Board Chair, Bella Investments The Arizona Multihousing Association is proud to present the annual AMA At A Glance for 2017. This publication has grown out of what used to be a simple catalog of courses, to what you have in your hands today: a celebration and explanation of the many events, services, benefits and functions of the AMA. For example, the new AMA app, developed by our AMA staff and Communications Committee, launched in 2016 is an exciting new addition for you and your team members. The app allows you to search, reserve seats and make payments for programs, classes and special events. You can also search our directory right from your smart phone! You can download it today and it’s free. On The Cover: 2016 Winner Developer’s Award for Best Community Design built 2015-2016 Property developed and originally managed by Alliance Residential Company
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One of the most important program areas that the AMA provides to its members is Continuing Education, to help develop talent for the future. The AMA’s Education offerings are an excellent opportunity to support our industry and learn from our peers. We are fortunate to have many AMA members support these training programs with their expertise, along with national resources and programming. And don’t forget our exceptional Community Outreach programs! We offer the nationally recognized Raising A Reader program at no cost to members, as well as education and materials on how to convert to Smoke Free Housing. Check them out today! Tom Simplot President and CEO
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Board of Directors & Staff* Chair
Executive Committee Immediate Past Chair Treasurer
Amy Smith Montoya
Greg Morehead
Chris Evans
Vice Chair
Secretary
AMC Exec.
Dale Phillips
Nicole Wray
Mike Rochon
Bella Investment Group
Fairfield Residential
Mark-Taylor Residential
HSL Asset Management
Greystar Real Estate Partners
Board of Directors
Jen Ambrosius
Distinctive Carpets, Inc.
Tim Furnas
Kim Pacheco Kevin Ransil
Elizabeth Beaulieu
Shelly Griggs Baron Properties Adam Greco
Krisanne Beckstead
Ryan Hartman
Chapin Bell
Robert Hicks
Weidner
Julie Brelsford
Scott Hines
Tiempo
Lesley Brice
Denise Holliday
Greystar Real Estate Partners
Reid Butler
Charles Huellmantel
MEB Management Services
Nichole Carboun
David Kotin
Greystar Real Estate Partners.
John Carlson
Lesa LaRocca
Dunlap & Magee
Bry Carter
Pam McCarthy
Rainforest Plumbing & Air
Scott Clark
Omar Mireles
PEM Real Estate Group
Keri Conyers
April Morris
Shelton-Cook Real Estate Services, Inc.
Scott Cook
Melanie Morrison
Dunlap & Magee
Kimberly Fitch
Gloria Munoz
P.B. Bell Companies
RentPath
Valley Wide Security
Tyler Anderson CBRE
Burns Pest Elimination
Quarterpenny Management
Alliance Residential Company
P.B. Bell Companies
PEM Real Estate Group
ConAm Management
Hull, Holliday & Holliday
MC Residential
Mesa Housing Associates
Butler Housing Company
Greystar Real Estate Partners
Mark-Taylor Residential Apartments.com - Powered by CoStar Law Offices of Scott M. Clark, P.C.
Shelton-Cook Real Estate Services, Inc. Nicolosi & Fitch, Inc.
Tom Simplot President/CEO
602-296-6200; tsimplot@azmultihousing.org
Todd Bradford Manager of Member Benefits
602-377-2553; tbradford@azmultihousing.org
Stephanie Garcia Events and Education Assistant 602-296-6202; sgarcia@azmultihousing.org
Fairfield Residential HSL Asset Management Cox Communications
Alliance Residential Company
Erica Reinke
Camden Property Trust
German Reyes John Rials
Mark Schilling
Andrina Shields
Christina Shipley
Kay-Kay Realty
Weidner
JLB Partners/JLB Residential
Rich Renta
IROC Chair
Picerne Real Estate Group
Scotia Group Management
MEB Management Services
Dallin Tippetts Bob Venberg Luis Verger
Wendy Weiske Debbie Willis
Maricopa County Housing
Staff Directory
Erika Kowalski Director of Operations
Michelle Rill Director of Membership, Events and Education
Lauren Romero Tucson Area Association Executive
602-296-6205; mrill@azmultihousing.org
602-296-6214; shosfeld@azmultihousing.org
Kyle Simplot Accounting & Operations Administrator
602-296-6204; bpiercy@azmultihousing.org
602-296-6207; kyles@azmultihousing.org
Deanna Jordan Manager of Membership and Business Development
Michael Rohn Members Services Administrator
Valarie Waldvogel Events and Education Coordinator
602-296-6210; ekowalski@azmultihousing.org
Sharon Hosfeld Manager of Community Outreach & Brittany Piercy Smoke Free Comm. Coordinator Comm. Outreach Coordinator
602-296-6209; mrohn@azmultihousing.org
602-296-6212; djordan@azmultihousing.org
* Board and Staff as of January 1, 2017
520-323-0643; lromero@azmultihousing.org
602-296-6203; vwaldvogel@azmultihousing.org
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Benefits of Membership Regular Membership
“Regular” membership is tailored to the needs of property management companies, property owners, and properties. This includes IRO (independent rental owners with 1-100 units)
Associate Membership
“Associate” membership is tailored for vendors and service providers looking to market goods and services to Regular members – property owners, management companies and properties.
All Members
• Networking within the industry, with opportunities to join committees • Special rates for Property & Casualty Insurance • Access to annual events such as the golf tournaments, Maintenance Mania, trade shows, and dinner meetings • Opportunities to get involved with our community outreach programs such as Project SAFE, Autism, Big Hearts, and Raising a Reader • Discounts and bonus dividends on Workers Compensation
Regular Member Benefits
• Legislative advocacy and representation in local and federal government • Over 200 hours of education for certifications and continuing education credits • Connect to our job center where you can post employment opportunities and find candidates on our website • Membership in the NAA (National Apartment Association) • Opportunities to advertise on our website • Access to the national BlueMoon “Click & Lease” forms
Associate Member Benefits
• Marketing and sponsorship opportunities, including ad placement on the AMA website & Apartment News • Mentorship with a long-standing member who can guide you through the industry • Events which you can sponsor and gain recognition within your market • Listed in the vendor directory on our website • Opportunities for Networking and visibility • Educational classes suited to Vendors
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Helping You Get Back To Business and Life
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Patron Program The Patron Program recognizes the extraordinary financial contributions, sponsorships, and event participation of AMA Associate Members in a calendar year. There are four levels within the AMA Patron Program: Member, Silver, Gold, and Platinum. This program recognizes the financial support of members who regularly go “above and beyond” by affording them the recognition and appreciation they deserve.
• • • • • • •
• • •
• • • • •
Member - $425 to $7,499
Online member directory listing Insurance programs Event discounts Advertising opportunities Advertising discounts Access to Membership marketing list Access to Member only events
• • • • •
Networking opportunities Trade Show exhibitor discount Sponsorship opportunities Complimentary NAA Membership Job board posting/resume access
Silver - $7,500 - $9,999*
AMA Website logo recognition (12 mo.s) “Special” ribbons for nametags at all events Tribute and Trade Show sign recognition
• • •
Tribute slide recognition Booth Lottery (3rd choice) Plus all Member Benefits
Gold - $10,000 - $12,499*
AMA Website logo recognition (12 mos.) “Special” ribbons for nametags at all events 2nd choice advertising in AMA At A Glance Tribute and Trade Show sign recognition Tribute slide recognition
• • •
First Right-of-Refusal on sponsorships Booth Lottery (2nd choice)Lottery absentee representation Plus all Member Benefits
Platinum -- $12,500+* $12,500+* Platinum • • • • • •
AMA Website logo recognition (12 months) “Special” ribbons for nametags at all events 1st choice advertising in AMA At A Glance Tribute and Trade Show sign recognition Tribute slide recognition Logo recognition in AMA E-Blasts (12 months)
• • • •
First Right-of-Refusal on sponsorships Booth Lottery (1st choice) Lottery absentee representation Plus all Member Benefits
*Financial contributions that qualify for the Patron Program do NOT include: Membership dues, Apt. News advertising, BGF/AMAPAC Contributions or AMCF Donations.
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AMC Associate Members Council
Phoenix Chair: Adam Greco, Burns Pest Elimination Tucson Chair: Mike Rochon, Distinctive Carpets, Inc.
We invite our Associate Members to attend our quarterly AMC meetings to meet your fellow Associate members, learn how to do business with various member property management companies and find out what’s happening at the AMA! The meetings will be hosted at various member properties throughout 2017, so please check our website at www.azmultihousing.org for the latest info or look to our e-mails for information. In 2016 the Phoenix AMC meetings included lunch raffles, give-aways, DJs, property tours, hors d’oeuvres and so much more! Don’t miss this great opportunity in 2017 to network with fellow associates, and learn how the host property and management company conduct business! Special thanks to our 2016 hosts: Pinnacle’s Residences at Fountainhead, MC Residential’s The Place at Santana Village, Shelton-Cook’s Verde DiMora and Alliance Residential’s Broadstone Stetson! These FREE quarterly meetings are not to be missed!
2017 Phoenix Meeting Dates 3:00 p.m. - 5:00 p.m. February 16 April 20 July 20 October 10 Be sure to RSVP with Michael Rohn at mrohn@azmultihousing.org Tucson Meeting Dates Feb. 9 May 18 August 10 October 12 Be sure to RSVP with Lauren Romero at lromero@azmultihousing.org
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Government Affairs As the apartment industry continues to grow, it is increasingly important that owners and managers take every measure to protect their business interests. Property managers cannot afford to make critical business decisions without accurate information on current developments at the local and state government level. And without an advocacy team actively working to protect you, costly regulation and unwarranted fees can have a major impact on the health of our industry. Over the years, the AMA has protected the interests of the apartment industry through key state and local legislative victories. •
SOLID WASTE SERVICES. Successfully enacted legislation to allow multi-family operators to select a private enterprise solid waste or recycling service provider in all Arizona cities and towns.
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MANDATORY RECYCLING. Successfully enacted legislation to prohibit cities and towns from adopting mandatory recycling programs.
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INCLUSIONARY ZONING. Successfully enacted legislation to prohibit municipalities from adopting inclusionary zoning ordinances and/ or in-lieu fees.
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PROPERTY TAX REFORM. Successfully enacted property tax reform in Arizona that changed the state assessment ratio for Class 4 (rental) property from 15% to 10%, which has saved the Arizona apartment industry $3.5 billion to date.
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RENT TAX. Successfully enacted legislation to require voter approval for any rental tax rate increase saving the industry and Arizona renters nearly $52 million annually.
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DEVELOPMENT IMPACT FEES. Successfully partnered with key development stakeholders to enact a comprehensive reform of the development impact fee statutes saving members millions in annual development impact fee increases..
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INTERIOR INSPECTIONS. Successfully enacted legislation to prohibit cities from conducting annual interior rental unit inspections and assessing annual inspection fees, saving the industry over $17 million annually.
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REGULATORY PROTECTIONS. Successfully enacted legislation to prohibit cities from enacting “rent control,” blocked attempts to license leasing agents, limited early lease terminations, and created a business-friendly landlord and tenant act.
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PRIVATE PROPERTY RIGHTS. Defeated a legislative proposal that would have allowed residents or guests to bring firearms into leasing offices, pool areas, gymnasiums or other apartment common areas.
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IMMIGRATION. Defeated legislation to require managers to verify legal immigration status of all prospective tenants.
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PROPERTY MAINTENANCE. Defeated legislation that would have required property owners to hire licensed contractors to perform all routine maintenance in apartments including air filter replacements and fixing leaking sinks..
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AMAPAC & BGF AMA Political Action Committee and Better Government Fund As part of the comprehensive Government Affairs program, the AMA Political Action Committee (AMAPAC) and Better Government Fund (BGF) were established to ensure that the AMA has an influential and active voice in Arizona politics. AMAPAC enables individuals to contribute directly to our efforts to ensure the apartment industry’s participation in the decision-making process of government and supports candidates who are allies of the apartment industry through an endorsement process, while the BGF is a funding mechanism created to independently impact elections and legal issues using corporate contributions. Both are essential to our success.
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Community Coalitions The mission of the Community Coalition Program is to lay a foundation of community awareness & involvement by providing educational meetings and networking to address the needs of the families and individuals who live and work within rental housing. The AMA Community Coalition program is a combined effort between the volunteer representatives from area properties, known as Coalition Coordinators, the AMA and citywide Crime Free Multihousing programs. Meetings are scheduled over the lunch hour, and speakers are invited to share topics, issues and resources that are relevant to community safety.
Phoenix Metro Central Phoenix Bi-Monthly - 2nd Tuesday Mesa Bi-Monthly -2nd Wednesday West Valley 2nd Thursday Maryvale 3rd Tuesday North Phoenix Bi-Monthly -3rd Wednesday Canyon Corridor Bi-Monthly -3rd Thursday Glendale 2nd Tuesday Tempe 3rd Thursday
Tucson Metro E. Tucson - 11:30 a.m.-1 p.m. 2/16, 3/16, 4/13, 6/8, 8/17, 9/14, 10/19, 11/16, 12/14 N.W. Tucson - 12 p.m. - 1:30 p.m. 2/10, 4/14, 6/9, 9/8, 11/10 W. Tucson TBD S. Tucson - 12:00 p.m. - 1:30 p.m. 4/13, 7/27, 10/19 Cen. Tucson - 12:30 p.m. - 2 p.m. 2/23, 3/23, 4/27, 5/25, 6/22, 7/27, 8/24, 9/28, 10/26 Need Additional Information? PHOENIX METRO Brittany Piercy
Community Outreach Coordinator (602) 296-6204 bpiercy@azmultihousing.org
TUCSON METRO Lauren Romero
Tucson Area Association Executive (520) 323-0643 lromero@azmultihousing.org
www.azmultihousing.org
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Community Outreach Project S.A.F.E. The Project S.A.F.E. (Safety Awareness Family Education) season spans from March 1st through July 31st. Focused on educating residents and the philosophy of the family unit, properties hold an event to bring their residents together to educate them on important safety issues facing them, their families and their community. Wide variety topics range from ID theft, anti/cyber bullying to parking lot safety and these are just to name a few! Project S.A.F.E. is a proven, valuable program for property managers, staff and residents alike. Residents and managers, who participated in Project S.A.F.E. have attributed many success stories directly to their participation in this program – from saving a drowning child to preventing a fire in a senior community. After the events have been held, there is a “Best Of” competition held to recognize participant’s hard work and dedication. For more information on how to register and participate in Project S.A.F.E., please contact the Manager of Community Outreach, Sharon Hosfeld at shosfeld@ azmultihousing.org
For more information, please email (in Phoenix) Brittany Piercy at bpiercy@azmultihousing.org, or (in Tucson) Lauren Romero at lromero@azmultihousing.org or visit us on the web at www.azmultihousing.org
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Community Outreach Big Hearts Since 2005, dedicated members of the AMA have raised nearly $900,000 to benefit at risk families and children of Arizona. Raising money for the Arizona Multihousing Charitable Foundation (AMCF) benefits agencies such as UMOM New Day Center and Florence Crittenton in Phoenix, Our Family Services in Tucson, Autism, and the Julie Hurst Scholarship Fund. Members of the Big Hearts Committee host annual fundraising events that include a Bowl-A-Thon, Car Raffle, El Tour de Tucson, Tucson 5K and Silent Auction.
Raising A Reader Since becoming a licensed affiliate with Raising A Reader (RAR) there has been growing interest in the program. In 2016, the AMA completed three (free) training sessions and in total, thirty-six (36) representatives from management companies have completed these trainings. The classes are designed for representatives from Management companies who will then train each community manager to implement and run their own RAR program on site. Raising A Reader is a 10-week early literacy and family engagement program that helps parents and children develop, practice, and sustain interactive read-aloud routines. At little cost to participating properties, Raising A Reader is delivered directly to children and families in your apartment community. This program enhances the relationship between residents and staff, and serves as a great resident retention and marketing tool. In addition, the AMA now has a FREE RAR LIBRARY in both Tucson and Phoenix where management companies can check out the materials. For more information on and how to bring Raising A Reader to your residents or to check out the AMA RAR library materials, please contact the Community Outreach Coordinator Brittany Piercy, at bpiercy@azmultihousing.org or visit us at www.azmultihousing.org . For more information, please email (in Phoenix) Brittany Piercy at bpiercy@azmultihousing.org, or (in Tucson) Lauren Romero at lromero@azmultihousing.org or visit us on the web at www.azmultihousing.org
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Arizona Smoke Free Living It has been two years since the AMA partnered with Maricopa County to launch its statewide smoke-free program for the apartment industry. Using tobacco-cessation funding, the AMA is contracted to provide education and assistance to apartment owners, developers and managers regarding the dangers and health risks of smoking and to capitalize on the cost savings of going smoke-free. Interested in learning more? Contact Sharon Hosfeld at the AMA by email shosfeld@ azmultihousing.org or by phone (602) 296-6214.
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Phoenix Education All Phoenix Education Classes held at the AMA Gallery Space 818 N. 1st Street, Phoenix, AZ 85004
Fair Housing
PHOENIX CLASSES - February 28th, April 5th, August 9th, & ; 9:00 a.m. – 12:00 p.m. Continuing RE Education Credits: Fair Housing COST: $20.00 – Members / $40.00 – Non-Members FLAGSTAFF CLASS -October 24th, & ; 9:00 a.m. – 12:00 p.m. COST: $30.00 – Members / $60.00 – Non-Members For rental property owners and managers, understanding and complying with fair housing laws and the American with Disabilities Act (ADA) is more important than ever. This interactive course will provide an overview of fair housing and ADA law and investigative procedures. This course is taught by an AMA attorney.
CPR & First-Aid Certification February 8th & March 8th; 8:30 a.m. – 2:00 p.m. COST: $69.00 – Members / $99.00 – Non-Members
With pool season right around the corner, it is important for your on-site staff to know how to recognize and handle an emergency situation until paramedics arrive. Those who successfully complete this course will earn a two year CPR & First –Aid completion card and Arizona state certification. A breakfast and light lunch will be provided. This class will be instructed by Horizon Safety Training. ***THIS CLASS HAS AN ATTENDANCE MAXIMUM OF 20***
AZ Landlord Tenant
March 17th, & September 19th; 9:00 a.m. – 12:00 p.m. Continuing RE Education Credits: Legal Issues COST: $20.00 – Members / $40.00 – Non-Members Knowing how to use and comply with state law that governs all rental housing operations can save time, make you money, and minimize legal difficulties. This is a must for any property owner, community manager and leasing consultant. You'll review the revised law, which outlines the rights and responsibilities for both landlords and renters. Time will be allocated for audience questions and answers. This class will be instructed by an AMA attorney.
Rules & Regulations with Commissioner Lowe June 8th; 9:00 a.m. – 12:00 p.m. Continuing RE Education Credits: Commissioner’s Standards COST: $29.00 – Members / $49.00 – Non-Members
This course will provide attendees with information and insight dealing with ARS Title 32 focusing on trust accounts and audits with a direct message from Commissioner Lowe to close with updates from the AZ Department of Real Estate. Don’t get caught with off guard, meet Commissioner Lowe and have the opportunity to ask her questions you may have to ensure your community is in compliance with the ADRE standards. *Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event.
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Phoenix Education Lunch and Learn
COST: $25.00 – Members / $45.00 – Non-Members 11:30 a.m. - 1:00 p.m. An innovative series of today’s hot topics served over the lunch hour. Lunch is provided. Rental Market Trends - April 12th Active Shooter Class - April 25th Path to Rent - May 26th Conversion Tracking - July 18th Marketing and SEO - September 6th Vendor Fair Housing - October 17th
Certified Apartment Manager (CAM) Condensed Class- 1 week only. Attendance for all classes is mandatory. March 20th-24th, 2017 9:00 a.m. - 5:00 p.m. $895 for members, $1,125 for non-members
The on-site manager is a vital link between apartment residents and the community owners and investors. This designation program, recognized by the National Apartment Association (NAA), includes: Management of Residential Issues, Legal Responsibilities, Human Resource Management, Fair Housing, Property Maintenance for Managers, Risk Management, Financial Management, and the Community Analysis project. The final exam is taken at a testing center, and all graduates are listed in the NAA’s Units magazine.
National Apartment Leasing Professional (NALP) Condensed Class- 1 week only. Attendance for all classes is mandatory. September 25th-29th, 2017 9:00 a.m. - 5:00 p.m. $375 for members, $475 for non-members
Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers. Topics include: Keys to Success in Leasing, Telephone Presentations, Leasing and the Internet, The Leasing Interview, Leasing Demonstration & Resolving Objections, Rental Policies and Procedures, Legal Aspects, and The Market Survey Presentation.
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*Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event.
Lyceum Much like the NAA’s Lyceum program, our goal is to train Future Leaders of the AMA. Take a look at our program below. Please contact Michelle Rill at mrill@ azmultihousing.org for information on how to participate.
Day One - Navigating the AMA Experience – February 17, 2017 • Team-building exercise/get to know one another • Personality Assessment • AMA Bylaws overview • AMA Committee Structure • Conversations with AMA staff – break into small groups and tour each staff office • Panel discussion with former board chairs Day Two - Government Affairs – May 5, 2017 • Begin at AMA with overview of AMA/Capitol Consulting role in government relations • Tour of State Capitol Attend Session from Visitors’ Gallery Meet with invited elected officials • Return to AMA Overview of local government structure Case Studies using current or historic local issues Day Three – Media Training & Community Service – September 22, 2017 • Media Training (Morning) Cary Pfeffer – Create TV studio environment or use local TV studio • Class Service Project (Afternoon) More details provided on DAY ONE of Lyceum Day Four – Board of Directors Meeting/Graduation “AMA in Action” – December 7, 2017 • All candidates will attend the AMA’s December Board of Directors • Budget review / committee experience • Graduates will be announced at the conclusion of BOD meeting
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Tucson Education All Tucson Education Classes held at the La Quinta Inn & Suites at 102 N. Alvernon Way, Tucson AZ
Fair Housing
Jan. 20, & July 21; 9:00 a.m. – 12:00 p.m. $20.00 – Members / $40.00 – Non-Members
For owners and managers, understanding and complying with fair housing law and the American with Disabilities Act (ADA) is critical. This course provides an overview of fair housing and ADA law and investigative procedures. This course is taught by an AMA Member Attorney.
Maintenance Safety Sessions
March 16, 2017- General Safety & OSHA Citations (Sean M. Pridy of ATI Restoration) May 19, 2017- Pool Safety (Thomas Deherrera with Leslie’s Pool Supplies) August 24, 2017- HVAC Safety (Rite Way Heating & Cooling) $20.00 – Members / $40.00 – Non-Members
These classes are designed with the Maintenance Professional in mind. Instructors will review safety concerns when dealing with a specific area of maintenance responsibilities as well as review troubleshooting and tips within the specific field. All courses are instructed by AMA Members.
CPR & First-Aid Certification
March 29, 2017 $69 – Members / $99 – Non-Members
With pool season right around the corner, it is important for your on-site staff to know how to recognize and handle an emergency situation until paramedics arrive. Those who successfully complete this course will earn a two year CPR & First-Aid completion card and Arizona state certification. A breakfast and light lunch will be provided. This class will be instructed by SW First Aid & CPR.
AZ Landlord Tenant Act
April 13, 2017; 9:00 a.m. – 12:00 p.m. $20.00 – Members / $40.00 – Non-Members
Knowing how to use and comply with state law governing rental housing operations can save time, make money, and minimize legal difficulties. This is a must for any property owner, community manager, and leasing consultant. You’ll review the revised law outlining the rights and responsibilities for landlords and renters, followed by Q&A. Class will be instructed by Attorney Judy Drickey-Prohow from The Law Offices of Scott M. Clark P.C.
Leasing Consultant Personal Safety
June 15, 2017; 9:00 a.m. – 12:00 p.m. $20.00 – Members / $40.00 – Non-Members
Yes, it can happen to you. You can be robbed, sexually assaulted or put into a potentially dangerous situation while trying to show a stranger an empty apartment alone - and the less cautious you are, the more vulnerable you become. Register now to learn to be more aware of your environment; safely interact with a prospect and safely show your property. This class will be instructed by Becky Noel with Valley Wide Security.
Introduction to Property Management – Jumpstart to Leasing
August 10, 2017; 9:00 a.m. – 12:00 p.m. $20.00 – Members / $40.00 – Non-Members
This class entails a detailed explanation into the following: How Renters Search for Apartments, The Customer’s Expectations, Phone and Email and Follow-Up Techniques, How to Lead a Tour, How to Present Yourself in the Workplace and most importantly…How to give Excellent Customer service. This class is very detailed and applicable to the success of all office staff! The class instructor is Bry Carter, with Apartments.com.
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*Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event.
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602-955-5811
CSiPropertyManagement.com Temporary • Temporary to Hire • Direct Hire Staffing • Payrolling
MAKE SURE YOUR ASPHALT LASTS! Our crew is ready to execute any pavement maintenance solution for your property’s parking lot from crack sealing to sealcoating to a total replacement. » Crack Sealing » Milling/Pulverizing » Sealcoating » Paving & Overlays » Asphalt Repairs » Earthwork & Grading » Concrete Flatwork
Welcome to
Desert Oasis
702.563.6872 Apartment Complex
CONTACT OUR EXPERTS TODAY FOR AN ESTIMATE
www.SunlandAsphalt.com
602.323.2800
Endorsed by
Insurance Partners Property & Casualty Program Partnered with Crest Insurance Group End orse the d by AMA
The AMA has partnered with Crest Insurance Group to help our members with their Property and Casualty Insurance needs. This program helps our members receive preferred rates, exclusive coverage enhancements and ensures top notch customer service through an AMA dedicated claims handling team. Crest has offices and agents both in Phoenix and Tucson, to help our members with their insurance needs. Crest writes policies for all property sizes.
For a quote or more information, please contact: Phoenix Metro Area: Tom Connell, Senior Vice President Crest Insurance Group 480-689-5324 tconnell@crestins.com
Tucson Metro Area: Jim Gillespie Vice President Crest Insurance Group 520-784-7643 jgillespie@crestins.com
crestins.com Claims Management Program Partnered with Skipton and Associates End orse the d by AMA
The AMA is partnered with Skipton and Associates to help our members with their Property and Casualty Insurance claims management. Skipton & Associates is committed to making sure our members receive fair and equitable settlements from their insurance claims.
For more information Please call: Justin Skipton at 602-957-8800 or justin@skiptoninc.com
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Insurance Partners Association Safety Program Partnered with CopperPoint Mutual End orse the d by AMA
The AMA has partnered with CopperPoint Mutual Insurance Company (formerly SCF of Arizona) to provide our members with a chance to earn additional “Bonus” dividends at no risk to their company.
This last year’s bonus dividend was 91%, meaning that for every dollar earned in regular dividends, participants made an additional 91 cents just for participating. The program also provides safety information and resources at no cost to our membership. As an additional bonus, participation in the program provides valuable resources to the AMA to promote workplace safety, further our educational programs, and provide valuable resources to the AMA. For more information Please call: Todd Bradford at 602-377-2553
Health Insurance Partnered with Blue Cross Blue Shield of AZ End orse the d by AMA
The AMA is partnered with Blue Cross Blue Shield of Arizona to help our members and our residents with their healthcare needs. As an authorized Broker, the AMA can help with both individual properties, as well as group plans.
For more information or to get a quote today, Please visit www.azmultihousing.org or contact: Todd Bradford at 602-377-2553 tbradford@azmultihousing.org
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H3
Hull, Holliday & Holliday, PLC
YOUR LANDLORD/TENANT LEGAL TEAM PROVIDING ARIZONA’S LANDLORDS THE MOST EFFICIENT AND COST-EFFECTIVE LEGAL SOLUTIONS FOR OVER 30 YEARS. www.doctorevictor.com Phone: 602-230-0088 hull@doctorevictor.com Fax: 602-230-7421
Our Attorneys have over 80 years of combined experience in representing Landlords. Residential and Commercial Complimentary telephone, fax and email legal advice. Free legal notices and addendums. Free Fair Housing and Landlord Tenant Law classes. Representation in Civil Actions, Fair Housing and ADA complaints. Courtesy phone calls, emails and faxes to remind you of your scheduled court dates. Free secure web browser based portal for reviewing and managing your eviction cases. Very competitive rates with NO charge for Satisfactions or Motions to Set Aside Judgments.
Take In a Breath of Fresh Air and Go Smoke-Free! The benefits of your community going Smoke-Free are endless:
Save money—Cost of unit turnovers significantly decrease
Save money—Vacancy loss is less since you can get the non-smoked in apartments back in inventory quicker
Save money—Reduce your insurance pre-
Contact the AMA’s Smoke-Free Coordinator, Sharon Hosfeld at shosfeld@azmultihousing.org or (602) 296-6214 for more information.
miums for being smoke-free
Save money—Resident retention - 70% of people would rather live in a Smoke-Free community. Some will even pay more to live in a smoke-free community.
FLOORING ARIZONA SINCE 1959
NOW FROM OUR BRAND NEW HEADQUARTERS J.R. McDade Company, Inc. 4317 E. Broadway Rd. Phoenix, AZ 85040 602-258-7219 jrmcdade.com
Arizona’s premier provider of flooring solutions and granite fabrication for new apartment and home construction as well as operational turns and renovations.
Phoenix Reverse Tradeshow
Regular Members Exhibit for FREE!!
*Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event.
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Tucson AMA/
Golf Tournament
April 21, 2017
8:30 a.m. Shotgun Start Randolf Dell Urich Golf Course
Tucson Golf Tournament 600 S. Alvernon Way, Tucson, AZ
$170 per golfer $680/foursome
*Discounts on foursomes for major sponsors
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*Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event.
&
Strength Stability CopperPoint provides workers compensation coverage that protects your employees and your business.
Two reasons to get to the Point.
Endorsed by
Protecting Arizona businesses and their employees for over 90 years. 602.631.2300 | copperpoint.com | Now represented by select agents.
Phoenix Education Conference and Trade Show
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*Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event.
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Tribute
Awards
25th Annual AMA/COX Tribute Awards May 11th, 5:00 p.m. -9:00 p.m. Phoenix Convention Center South Building, South Ballroom
33 S. 3rd St., Phoenix, AZ 85004 Table of 10: $1,450 Individual Seat: $200 Payment full due prior the event. changes, *Payment in in full is is due prior toto the event. NoNo changes, refunds, refunds, or cancellations or cancellations will be permitted will be permitted within 10 within days10ofdays an event. of an event.
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Tucson Reverse Trade Show
2017 Tucson Reverse Trade Show July 13, 2017 1:00 p.m. - 7:00 p.m. Hilton Tucson East
7600 E. Broadway Boulevard Tucson, AZ 85710 $195 per Associate Team per Associate Team of two - Before June 30 $225 per Associate Team per Associate Team of two - After June 30
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*Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event.
Tucson Education Conference & Trade Show
Education Conference & Trade Show September 15, 2017 8:00 a.m. - 4:00 p.m. Westin La Paloma 3800 E. Sunrise Drive Tucson, AZ 85718
Attendees Registration Full Day $99 Exhibits Only $29
Late Registration $129 $59
Non-Member $179 $79
Associate Members MUST purchase a booth to attend: $575, $625 or $675
*Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event.
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Tucson Golf Tournament Phoenix Golf Tournament 2016
2017 Par-Tee Golf Tournament
Starfire Golf Course October 20, 2017 8:00 a.m. Shotgun Start $250 per Golfer $1,000 per Foursome Awards Party Only: $45
*Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event.
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Tucson Maintenance Mania November 9, 2017 7:30 a.m. - 4:00 p.m. Tucson Convention Center 206 S. Church Avenue Tucson, AZ 85701
Full Day $65 Competition Only: $45 Spectators: $25 Associate Members MUST purchase a table to attend: $425 Maniac Sponsor: $750 + $50 Prize Participants must be from a member property
*Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event.
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www.azmultihousing.org
Phoenix Maintenance Mania November 16, 2017 7:30 a.m. - 4:00 p.m. Phoenix Convention Center 33 S. 3rd Street Phoenix, AZ 85004
Full Day $65 Competition Only: $45 Spectators: $25 Associate Members MUST purchase a table to attend: $600 Participants must be from a member property
*Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event.
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Honoring the past & looking forward to our future!
We’re There When You Need Us 24/7 and 365! (602) 944.2645
“Some things may change, some never will” Integrity, Quality & Customer Service
THE MOST WIDELY USED APARTMENT LEASE
Effective January 1, 2017:
NAA Click & Lease will be transitioning to our new unit-based pricing structure. NAA’s new units-based pricing structure will automatically be applied when a property renews its annual Blue Moon site license.
Benefits of the new units-based pricing model: • Never worry about running out of clicks again • Print an unlimited number of forms • No additional costs when making corrections • Predictable pricing for budgeting purposes • Includes unlimited access to NAA’s e-signature and document storage If you have any questions, please contact NAA at forms@naahq.org or Blue Moon Software at (800) 772-1004.
For more information, visit
www.naahq.org/lease
Per-Unit Pricing Apartment Package
Required for any community with 50 or more units. Recurring annual fee: • NAA Affiliate membership dues (based on property location) • $300 Blue Moon license fee • $2.99 per-unit fee
Small Owner Package
Designed for communities with fewer than 50 units each. Recurring annual fee: • NAA affiliate membership dues (based on property location) • $100 per license fee (includes first 20 units) • $5 fee per additional unit
Bundled Small Property Package
Designed for multiple small properties owned or managed by the same company and located within the same affiliate territory with less than 50 units per property. Recurring annual fee: • NAA Affiliate Membership Dues (based on property location) • $300 Blue Moon license fee • $2.99 per-unit fee
www.azmultihousing.org
Impress Current and Future Tenants with…
The Sweet Success of Smell
Call Today: 480.502.4478 or email: azairscent@cox.net
• Specialized in custom and exquisite signature fragrances.
Mood-Air
• Industry leader in scent marketing and ambient scent technology.
Our Diffusers
• Unlimited scent choices, including essential oils.
Fantom
• State of the art diffusers are provided and discreetly installed to deliver richer aroma with the highest oil quality. • Affordable and exceptional service to fit all budgets. • Environmentally friendly raw materials. • Call for FREE TRIAL in your lobby, models or gym!
Mini-Fantom
Mini-Fantom
Dinner Meetings PHOENIX
Phoenix Country Club 2901 N. 7th St., Phoenix, AZ 85014 5:00 p.m. - 8:00 p.m.
January 18, 2017
$69 for members, After January 13: $89 for members
April 6, 2017
$69 for members, After March 30: $89 for members
June 7, 2017
$69 for members, After June 2: $89 for members
September 20, 2017
$69 for members, After September 15: $89 for members
TUCSON
5:00 p.m. - 8:00 p.m.
January 26, 2017
Viscount Suites - 4855 E. Broadway Blvd., Tucson, AZ 85711 $59 for members; After January 20: $79 for members
March 30, 2017
Radisson Suite, 6555 E. Speedway Blvd., Tucson, AZ 85710 $59 for members; After March 24: $79 for members
October 19, 2017
Location TBD $59 for members; After October 13: $79 for members
Flagstaff
5:00 p.m. - 8:00 p.m. - Location TBD
April 26, 2017, 2017 October 25, 2017 *Payment in full is due prior to the event. No changes, refunds, or cancellations will be permitted within 10 days of an event.
www.azmultihousing.org
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L AUNDRY
RO OM
SOLU T IONS
r u o Y Save
s r e t r a Qu for the
n u F
f f u t S
Your residents can use credit/debit or smart cards in our state-of-the-art digital laundry centers, and save their coins for the fun things in life. Flexible payment options are just a part of our laundry solutions that help you improve resident satisfaction. Our solutions don’t just drive resident retention and support smoother operations; they provide competitive revenue sharing and peace-of-mind. Visit
CSCSW.com
or call Matt Barneburg
602-279-3399 x60506 mbarneburg@cscsw.com
Your vision can be a reality & we can help!
Whether your project is a simple upgrade or a full renovation, our professional Project Managers are ready to support you with a wide variety of products and services. We will walk your property and provide you with a detailed quote including a fully-priced overview page, individual per-unit quotes and custom order forms. Your quote will include product images to simplify the selection and ordering process. With your item selections and monthly projections we will forecast your product needs for a smoothrunning project. We can deliver your items in bulk or use our Project PAKÂŽ service. MSH Project Support can provide the delivery process that fits your needs. Proud Member of the Proud member of
Connect with us
Maintenance Supply Headquarters
Call 888-632-6747
@MSupplyHQ
Spanish 888-281-0255
Fax 877-636-6747
supplyHQ.com
Leaky Roof? Roof Damage? Stay Dry With Us!
Red Mountain Roofing Specializing in
· Shingle Roofs · Foam Roofs · Tile Roofs · Metal Roofing
· Roof Maintenance Programs · Construction Defects · Tile Tune Ups
Red Mountain can provide up to a 20-year labor and materials guarantee. Over 40 years of combined experience! LICENSED · BONDED · INSURED
Call today for a free estimate
480-268-7379 602-889-0113 623-889-0138
BEST PRICE
GUARANTEED
BEST PRICE GUARANTEE:Red Mountain Ro t any estimatefor the sale and installation of the same or better performing ro ro contractor in Maricopa and Pina l County. Some restrictions apply, see dealer for details.
ROC# 262642 *See contractorfor complete details.
5% discount on up to
select roofs Coupon must be presented to consultant upon arrival.
FREE Tile Roof
Underlayment Inspection $129 value with coupion. Coupon must be presented to consultant upon arrival.
$60 OFF Emergency Service Coupon must be presented to consultant upon arrival.
Get your ROOF checked TODAY!
Call for a FREE Roof Inspection All Offers: Some restrictions apply, see contractor for details. Coupons not valid with any other offers or discounts.
SOME OF OUR CREDENTIALS: Master Commercial
Thank You Patrons! Platinum
Gold
Silver
For information on how to become a Patron Member of the AMA, please contact Deanna Jordan at 602-296-6212 or by email at djordan@azmultihousing.org
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818 N 1st Street Phoenix, AZ 85004
2017 Year At A Glance January
17 Fair Housing Class -- PHX 18 Dinner Meeting -- PHX 26 Dinner Meeting -- TUC
February 8 9 15 16
CPR & First Aid Certification- PHX AMC Meeting - TUC New Member Breakfast -- PHX AMC Meeting -- PHX Bowling -- TUC 17 Lyceum -- Session 1 17 Tucson Bar Crawl 28 Fair Housing -- PHX
May
5 Lyceum-Day 2 10-11 Trade Show & Education Conference -- PHX 11 Board of Directors Meeting 11 Tributes Awards Dinner 16 Path to Rent -- PHX 18 AMC Meeting -- TUC 19 Safety Session -- TUC
September
6 Marketing / SEO -- PHX 15 Trade Show -- TUC 19 Landlord Tenant- PHX 20 Dinner Meeting -- PHX 22 AMA Lyceum- Session 3 25-29 NALP -- PHX
October
6 Perspectives & Projections 10 AMC -- PHX 7 Dinner Meeting -- PHX 12 AMC -- TUC 8 Rules & Regulations with 17 Vendor Fair Housing -- PHX Commissioner Lowe -– PHX 18 New Member Breakfast -- PHX 15 Leasing Cons. Personal Sfty -- TUC 19 Dinner Meeting -- TUC March Bowling -- TUC 24 Flagstaff Fair Housng 3 Board of Directors Meeting 19-23 NAA Education Conf. -- ATL 25 Dinner Meeting -- FLAG 5-8 Capital Conference -- DC 26 Tucson -- Chili Cook-Off 8 CPR & First Aid Certification - PHX July 27 Golf Tournament -- PHX 11 Big Hearts 5K -- TUC 13 Reverse Trade Show -– TUC 31 New Chair Orientation - Phx 14 AZ Landlord Tenant Updates -PHX 18 Conversion Tracking -- PHX 16 Reverse Trade Show -- PHX 20 AMC/ Golf Lottery- PHX November 16 Safety Session -- TUC 21 Fair Housing -- TUC 1 New Chair Orientation -- Tucson 20-24 CAM -- PHX 9 Maintenance Mania -- TUC 29 CPR -- TUC August 16 Maintenance Mania -- PHX 30 Dinner Meeting -- TUC 9 Fair Housing -- PHX 10 AMC -- TUC December April Jumpstart to Leasing -- TUC 7 Board Meeting 5 Fair Housing -- PHX 16 New Member Breakfast -- PHX Holiday Party 6 Dinner Meeting -– PHX 17-18 BOD Retreat 8 Lyceum -– Day 2 24 Safety Session -- TUC 12 Rental Market Trends -- PHX 25 Bowl-a-thon -- PHX 13 AZ Landlord Tenant Act -- TUC 19 New Member Breakfast -- PHX 20 AMC -- PHX 21 Golf Tournament -– TUC 25 Active Shooter -- PHX 26 Dinner Meeting -- FLAG
June
www.azmultihousing.org Phone: (602)-296-6200 Fax: (602)296-6178