What Is Your Reason For Not Adding Live Chat To Your Website? Yes, I have not yet added live support to my website – a phrase that we hear from many online entrepreneurs. It seems like there is no point to dig out the matter further, but the thing that urges us to ask further questions is what provoked them to arrive at live support providing website, if they do not want to have live chat for their online business.
Remember, your website is the face of your business. It does not just attract potential customers but also enhances customer experience. In order to grow your business, you need to show that you truly care for and value your customers. What do you think can be done to improve user experience on your website? Live chat is a tool designed to make your website look livelier and easier to navigate to pave path to a successful transaction. Apart from these mere functions, live chat software can help you having deep insight to market planning: real-time traffic monitoring along with analytics give you complete information about existing and potential customers, so that you can better serve them and establish a strong and long-term business relationship with them. Knowing these benefits, several entrepreneurs still do not add live chat to their e-commerce websites, due to their own reasons. Let’s reveal a few of these reasons in the following post.
“Customers Prefer Calling me, so They won’t use Live Chat” Several entrepreneurs say that their customers are in a habit of calling them so they would not offer live chat support on their website. Certainly, phone call is a convenient mode of communication and several people prefer calling a company, when they face an issue or have a question. It is also noticed that customers might shoot an email, when they face an issue, which is not time sensitive. Business experts suggest that if you add live chat to your website, you will be surprised to see how many people stop calling you and turn towards live chat support for immediate help. It will happen just because, you may have provided them with limited communication channels and moreover, they may dislike hassles associated with the phone call like the unnecessary wait, the transfers, the cost, or the need to allocate specific time to make call and a quiet space to have conversation in peaceful ambiance. They would definitely not prefer to call you, if you offer multiple yet convenient contact channels to them.
By limiting your contact channels, you are not just limiting your customers to contact you but are also limiting new business opportunities. Therefore, add as many communication channels as possible to provide convenience to your prospective customers.
“I have Small Business, so I can’t Afford it” The reason seems to be obvious, as small-scale business owners have limited budget to run and further grow their business. A major mistake made by many such entrepreneurs is that they spend the entire budget on business marketing and attracting customers but they do not make efforts to engage them, once they visit the website. Eventually, all the marketing efforts go in vain. As per business experts, instead of spending money just on business marketing, one should focus on engaging current users, who are already visiting the website. It will not just improve your conversion rate but will also increase your business revenue. Here live chat support plays an important role. It makes you available to your current and potential customers round the clock, and helps you answering their questions and solving their queries on immediate basis. After offering live chat support to your customers, you can closely monitor your customers’ behavior and bring change to your business accordingly. These two are the most common excuses for not adding live chat to a business website. What are yours or the ones, due to which you were reluctant? We would appreciate your contributions. - See more at: http://www.webgreeter.com/blog/live-chat-blog/there-are-following-reasons-fornot-adding-live-chat-to-your-website/