Clifton College Holiday Club and Activity Courses - Summer 2023

Summer 2023

Holiday Club and Activity Courses

For children and young people from Reception – Year 8

Monday 10th July – Tuesday 5th September

— Registration Points

Our early service (0800–1000) and our late service (1600–1800) continues to be included in the daily price for all age groups.

Juniors (Reception - Year 3)

Sharp's House, The Avenue BS8 3HE = 8

Kids’ Club (Years 4 - 8)

North Town (Merry House), The Avenue BS8 3HE = 1

Look for the registration flag outside the entrance to each registration point

How to find us

—Welcome to our Summer 2023 Holiday Club and Activity Course programme

This Summer we have an action and adventure packed programme created to promote positive social interaction, build confidence and most important of all, for your children to have fun!

We are delighted to be able to offer a range of fun opportunities in our usual stimulating and creative environment and the programme will be delivered, as always, to the highest professional standards.

Hot lunch is included in the daily cost for Juniors and Kids Club. Our Catering team produces varied nutritious lunch options each day which can meet all dietary requirements.

All bookings should be made using our online booking system but, in the event that you cannot access the internet, please contact us via email and we can send you a booking form to complete and return. Bookings made by paper forms are only completed once you receive a confirmation email from us.

The content of this brochure is correct at the time of publication, aspects of our Holiday Club may need to change due to factors outside of our control. We will inform you as soon as possible if any changes are necessary.

Please book early to avoid disappointment.

Ash Stanton Holiday Club and Activity Courses Manager

We will be closed for the Summer Bank Holiday (28th August).

—Juniors

Monday 10/7-Tuesday 5/9

1000–1600 (Early Play from 0800, Stay & Play until 1800)

Reception – Year 3*

£53 per day

Sharp's House, The Avenue BS8 3HE

Juniors Holiday Club activities are specifically designed for children in Reception to Year 3, giving the space and time for all of the children to enjoy age appropriate activities, art and free play throughout the day. Swimming is an important and enjoyable part of the daily programme for the 6, 7 and 8 year olds, whilst the 4 and 5-year-olds have their own adult-led activity programme to enjoy when the older children are swimming.

Our activities are all led by experienced staff with the emphasis on promoting individual development and, of course, fun. We believe it is important that children are able to pursue interests and develop skills through a range of activities and opportunities.

—Typical Day Timetable

0800–1000 – Arrivals, Early Play including Arts & Crafts, Games etc

1000–1100 – Registration, chat time and playground

1100–1200 – Swimming (6's-8's) / 4's & 5's activity programme

1200–1315 – Lunch

1315–1600 – Outdoor Play/Free Play/Adult-led Activities

1600–1800 – Departures, Stay & Play and Quiet Time

*Children must have already started school to attend Juniors. Those who are currently in Preschool and starting school in September are not able to be booked into Juniors age setting until October Half Term.

**Above is an example of a typical day and should be treated only as a guide.

For children and young people from Reception

— Juniors Activity Courses

Forest School (Years 1-3)

21/7, 28/7, 4/8, 11/8

Years 1-3

£64

Registration: Sharp’s House, The Avenue BS8 3HE

Experience the wonders of nature with a fantastic day out playing, exploring and learning in our expansive woodland and meadow Forest School site. Enjoy a variety of exciting age specific creative activities linked to the great outdoors. Children will help prepare and cook a woodland lunch over the base camp fire. A truly rewarding and memorable day.

Packed lunch included.

This course will register at 9.45am to enable the course to start promptly at 10am.

Please note that children will travel by minibus to our forest school site at Clifton College Sports Ground, Abbots Leigh with qualified staff. Children will require warm outdoor clothes, wet weather gear and a change of footwear.

“A truly rewarding and memorable day.”

For children and young people from Reception

—Kids’ Club

Monday 10/7-Tuesday 5/9

1000–1600 (Early Play from 0800, Stay & Play until 1800)

Years 4-8

£53 per day

North Town (Merry House), The Avenue BS8 3HE = 1

The typical Kids’ Club day includes a wide variety of activities that children in years 4-8 will enjoy. A free-time swimming session is a very popular part of each day’s activities. The other three main daily activity sessions are designed with varying interest and ability groups in mind and

children can choose from a number of themed afternoon activities that take place both indoor and outdoor around Clifton College Sports Centre. Throughout our programme we promote self-expression, confidence building and, of course, fun by offering as much choice as possible.

—Typical Day Timetable

0800-0945 – Arrivals, Free Time, Table Tennis, Games, Arts & Crafts, Movie, PlayStation/Wii/Xbox

0945-1000 – Morning Registration and Notices

1000-1100 – Swimming

1100-1200 – Team Activity (e.g. Dodgeball, Rounders, Capture the Flag)

1200-1300 – Lunch and Tuck

1300-1330 – Free Time as per Early/Late

1330-1345 – Afternoon Registration

1345-1445 – Optional Themed Activities – Sport, Creative, Techno

1445-1500 – Drinks Break

1500-1600 – Optional Themed Activities/Competitions – Sport, Creative, technology

1600-1800 – Departures, Late Stay inc Table Tennis, Games, Arts & Crafts, Movie, PlayStation/Wii/Xbox

—Years 4-8 Activity Courses

We are delighted to offer an extensive programme of exciting, challenging and fun courses providing a chance to try something new or enjoy a regular favourite.

Please note all of these courses have limited numbers so early booking is recommended.

If an activity course is taking place at our Sports Ground, Abbots Leigh / Outdoor Activity Centre then a packed lunch may be provided by our Catering team due to more limited catering resources and facilities.

Appropriate clothing and footwear must be worn (no Crocs or flip flops for health and safety reasons) and children should also bring

waterproofs in case of bad weather. Should you have any questions or require further information then please contact us at the time of booking.

Activity Courses will register in North Town (Merry House), The Avenue (same building as Kids Club) except for the Performance Sports courses which take place at Clifton College Sports Ground, Abbots Leigh or in the Crypt, Guthrie Road. See course description for specific information.

Course leaders will aim to call registers at 09:45 when they will start to gather their groups together. All courses will start at 10:00 and conclude at 16:00 unless otherwise stated.

“Exciting, challenging and fun courses providing a chance to try something new.”

For children and young people from Reception

— Adventure Courses

Our popular action packed adventure courses always offer great opportunities to try a new challenge or expand existing interests and skills. Our Outdoor Activity Centre at Clifton College Sports Ground, Abbots Leigh is also available at times throughout the year for individuals, families and birthday party groups to come along and enjoy an adventurous challenge in the great outdoors.

Children should bring appropriate clothing, footwear and wet weather gear.

Please note that these courses take place off-site with children travelling by Clifton College minibus and there may be occasions when return to the Registration Point is slightly later than planned due to traffic.

Years 4-8 £64

Captain Blackbeard’s fear of mutiny led him to bury his treasure in Clifton College Sports Ground! Accept the challenge to help find Blackbeard’s lost treasure by completing problem solving challenges with your team in order to collect jigsaw pieces to create a map showing where the treasure is buried.

Mountain Biking

(for experienced riders)

25/7 - 27/7

Years 4-8

£192 (3 day course)

A 3 day course to experience the fun and exhilaration of mountain biking around our purpose built Activity Centre skills trail before progressing onto Leigh Woods/ Ashton Court. Under professional instruction, participants will learn how to safely and correctly ride along uneven terrain as well as how to fix basic trail-side maintenance problems. This day is not for beginners but is suited to those who have been riding off road and woodland trails for at least a year and who want to improve their skills and enjoy biking with others.

Bike, helmet and gloves provided.

Bushcraft

31/7

Years 4-8

£64

Come and join us for a true adventure day learning ancient bushcraft skills such as fire lighting, animal tracking, foraging, shelter building and wilderness cooking. The perfect opportunity to go wild in a safe and fun environment and enjoy some great woodland games. You will love the outdoors after this experience.

Outdoor Rock Climbing

1/8 - 3/8

29/8 - 31/8

Years 4-8

£264 (3 day course)

This course will be run by experienced instructors and will give you a comprehensive introduction to Rock Climbing outdoors. Sessions will be based at 3 prime rock climbing locations around Bristol, and will cover the basics of rock climbing safety, skills and techniques, to get you reaching new heights in no time. No experience needed.

Packed lunch included.

All specialist equipment will be provided but participants must wear sturdy footwear (e.g Walking boots/shoes) and will require warm outdoor clothes, wet weather gear and a change of footwear.

Go Wild!

7/8 - 9/8

Years 4-8

£192 (3 day course)

A multi activity all-action programme of outdoor adventure at Clifton College Outdoor Activity Centre, Abbots Leigh.

Includes sessions of Archery, Shelter Building, Fire Lighting, Problem Solving, Campfire Cooking, Combat Archery and more! Lots of different activities over 3 days. Go on, unleash your potential, accept the challenge and Go Wild!

— Adventure Courses continued

Archery

14/8

Years 4-8

£64

Under professional instruction at our outdoor range, this day offers a great opportunity for archers of all abilities including those wishing to try this Olympic sport for the first time. Expert tuition combining a range of games and competitions will improve technique and have you hitting the gold in no time.

Mountain Biking (for beginners)

22/8

Years 4-8

£64

Under professional instruction, this course is for children who want to learn how to mountain bike in the safe and supportive surroundings of our Outdoor Activity Centre. Using our purpose built woodland skills trail together with routes around the sports ground perimeter, the day will focus on learning and practising off-road techniques and developing confidence and balance on two wheels.

Bike, helmet and gloves provided.

Witches and Wizards Adventure Day

23/8

Years 4-8

£64

Our ancient woodland is full of legends. Let us transport you back to a time when witches and wizards roamed the land causing mischief and mayhem. Spend the day amongst the tree spirits learning a trick or two, carving wands and making broomsticks, designing a mysterious scavenger hunt course and creating spells with the odd monstrous potion.

Abracadabra…a magic day of role play in nature!

Two to Target

24/8

Years 4-8

£64

A fantastic opportunity to try two great target sports including our latest activity. Archers of all abilities will receive expert tuition combining fun games and competitions to improve technique and have you hitting the gold in no time. The second part of the day will involve being taught how to throw training Tomahawks safely at wooden targets in this increasingly popular activity.

“Spend the day amongst the tree spirits learning a trick or two.”

For children and young people from Reception

— Creative Courses

Our creative courses have grown enormously in popularity, mainly due to the expert leadership and innovative course content from our tutors. All of these courses are designed for children and young people to develop existing skills and learn some new ones. As always, many courses will produce masterpieces to take home.

Snap It! Digital Photography

25/7

Years 4-8

£64

Explore your creative skills with our professional photographer who will guide everyone through a variety of subjects designed to make the most of your digital camera. The morning will be spent exploring and photographing some of the historic and architecturally interesting features at the heart of the Clifton College site in order to build a portfolio of images that will enable production of a computer generated display of your best shots to take home.

Please note for this course you will need to bring your own digital camera with a blank memory card.

We suggest that comfortable, older clothes are worn for these courses as things can sometimes get quite messy!

Fashion & Creative Textile Workshop

15/8 - 17/8

Years 4-8

£192 (3 day course)

This course gives an exciting and colourful insight into the world of creative textiles. A fantastic opportunity to learn and develop skills that bring designs to life, with the use of a variety of patterns that incorporate cutting and sewing techniques. Create and decorate a variety of projects such as bags, cushions, aprons and items of clothing.

Ceramics Workshop

22/8 - 24/8

Years 4-8

£192 (3 day course)

Calling all those who want to be creative with clay! You will learn a variety of basic ceramic techniques, such as how to block build, add relief detail and your own surface pattern.

There will be a choice of items to create, including ceramic monsters, 3D decorative plates and character mugs. All using your own ideas and designs. You could concentrate on one object of your choice or have a go at all of them.

Redgrave Theatre Performing Arts Workshop

7/8 - 11/8

Years 4-8

£320 (5 day course)

Do you love performing? If so, join us on our professional stage at the Redgrave Theatre for five fun-filled days of acting, singing and musical theatre whilst learning the skills required to “put on a show”.

The course is run by an industry professional and will be taking place at Clifton College’s Redgrave Theatre.

The programme will give children a chance to explore and develop their performance skills by being encouraged to use their

imaginations to create scenes, build characters and put together a show. Come and enjoy the fun!

Our professional Theatre Technician will also be on hand for the full 5 days to show participants around the theatre, including backstage and also show how to create varying stage atmospheres using sound and lighting elements.

Parents/Carers will be invited to watch the performance in the Redgrave Theatre at the end of the week.

For children and young people from Reception –Year 8

— Sports Courses

Our one-off sports courses are always popular and with limited places available, early booking is highly recommended.

Martial Arts Workshop

27/7

Years 4-8

£64

Martial Arts have been practised for thousands of years not just as a means of self- defence, but also as a way of teaching respect, discipline and selfcontrol. All of these things are important for young people to understand and use throughout their lives.

Suitable for children who want to try these fun activities for the first time as well as those with some experience from previous participation. Each one is packed full of learning opportunities.

Tang Soo Do is a traditional Korean form of Karate which focuses on the development of the body and mind. It will focus on basic techniques, forms, self-defence, mindfulness and will finish off with basic noncontact sparring in order to give the participants a rounded view of what martial arts entail. All of these aspects of martial arts will be wrapped up in a fun and engaging approach with an emphasis being placed on enjoyment.

The lead instructor is a fully qualified teacher and martial arts instructor with over 15 years of experience. All safety equipment will be provided. Children will need to be wearing clothes suitable for being physically active and a bottle of water.

Fencing

2/8

Years 4-8

£64

Fencing is a great workout for both body and brain. It’s challenging, exciting and involves good eye-to-hand coordination, fast footwork, lightning reflexes and even quicker decision-making. It’s a sport that offers huge potential for the enthusiast to learn more and progress at club level, but it’s also accessible and great fun for beginners too. Our qualified instructor will teach the basic principles and safety procedures before children progress onto outwitting their opponent in this great Olympic sport.

All kit is provided.

Participants should wear loose fitting long trousers or jeans, trainers and a T-shirt.

“These aspects of martial arts will be wrapped up in a fun and engaging approach.”

— Performance Sports Courses

Clifton College has some of the best sports facilities in the South West of England, so what better place to come and spend time improving your game on top-quality pitches with elite coaches.

Performance Tennis Course

26/7, 9/8, 23/8

Years 4-8

£64

Aimed at the beginner right through to the more competent player. The main focus and emphasis will be on technique involved with the groundstrokes, net play and serve. Depending on the ages and abilities, classes will be split according to the LTA levels and appropriate ball type will be used. A comprehensive range of structured and controlled points will be played with all areas of the game focussed on.

Courses delivered by Kerris Wagstaff, Head Coach, fully qualified LTA and Cardio tennis coach.

Registration: Merry House, The Avenue, BS8 3HE

Please remember to bring a water bottle with your child's name on it.

We are once again delighted to offer a great range of high quality Performance Sports Courses for children and young people of all abilities. Our team of experienced coaches will nurture participants in a positive and creative environment and will work on developing all aspects of the game utilising drills and skills used by elite players.

Performance Cricket Course

9/8 - 11/8

Years 4-8

£192 (3 day course)

Registration Time: 1000

This course has been specifically designed by professional coaches, with the aim of quickly identifying the needs of each individual, and developing a programme to suit each individual. Coaches will work throughout the course to ensure that players leave with a better understanding of their skills and personal attributes, and what to work on when returning to their schools/clubs.

Course delivered by Clifton College Cricket Professionals Tim Hancock, (UKCC LEVEL IV COACH) Jim Williams (UKCC LEVEL III Coach), Chris Bolton (UKCC Level III Coach)

Please note that this course will register each day at The Crypt, located within Clifton College Sports Centre, Guthrie Road, BS8 3EZ

For children and young people from Reception

by Julia Donaldson & Axel Scheffler

GYM

AT CLIFTON COLLEGE

FACILITIES AT THE SPORTS

CENTRE INCLUDE:

GYM FITNESS STUDIO

25M SWIMMING POOL

CLASSES

PERSONAL TRAINING

RA CKETS COURTS

FIND YOURS

INDOOR POOL

FIND US ON:

Sixth Form

Friday 29th September

Whole School

Saturday 30th September

International (Online)

Saturday 2nd October

—Terms & Conditions/Parent Guide

Full details about the different agespecific Holiday Clubs and Activity Courses including dates, times and registration points can be found online and in our brochure including directions, dates and times.

Bookings

All bookings must be made in advance, with at least one working day's notice. Please be aware, we may not be able to accept children who turn up on the day and are not booked in.

All bookings must be made online at www.cliftoncollege.magicbooking.co.uk.

We are unable to accept bookings over the telephone.

Full payment must be made at the time of booking. We will not accept children unless payment has been made in advance. Payment is regarded as acceptance of our booking conditions. We accept payment by credit or debit card and childcare vouchers. If you wish to pay by childcare vouchers then you must follow our published procedures and ensure payments are made at the time of booking and received by us within 7 days as until full payment is received, bookings are considered provisional and are not to be regarded as guaranteed.

Clifton College reserves the right to make changes or rearrangements to the daily programme of activities, for example, swimming session availability or in the event of unsuitable weather or other factors which may arise and which are beyond our control. Alternative activities will always be provided. There may be occasions where we have to cancel an activity course due to booking numbers being below the minimum set for that particular course, in which case we will either offer an alternative activity or a full refund.

COVID-19

Clifton College Holiday Club follows the UK Health Security Agency's advice for those staff and children who are unwell with symptoms of a respiratory infection, including COVID-19, and for those who have taken a COVID-19 test and have received a positive test result.

Booking Cancellations

If we receive a booking cancellation request with 14 days notice or less, then we are unable to offer a refund or future credit.

We are unable to offer a refund if paid via Childcare Vouchers. A future credit (to be taken within 12 months) will only be offered in the event of a cancellation.

Arrival and Departure Arrangements

Drop-off for all age settings is from 8:00 - 10:00am.

Collection for all age settings is from 4:00 - 6:00pm.

Please respect our Holiday Club and Activity Course times and deliver and collect your children in line with the published times. Should you need to make arrangements outside of these times then please talk to our Administrator or a Manager well in advance so we can try and accommodate your request although please bear in mind we are likely to be at venues other than the Registration Points once our daily programme commences.

Morning Registration for all Holiday Clubs is at 10.00am and we return to the Registration Points at 4.00pm.

Our early service, between 8:00 - 10:00am and our late service between 4:006:00pm is included in the daily price for all Holiday Clubs and Activity Courses.

We must stress that the very latest time for pick up is 6.00pm. We cannot guarantee staffing levels beyond this finish time and pick up after this will incur an additional charge of £20 regardless of reason. If collection is after 6.00pm we will politely ensure that our procedures are understood and if this occurs more than once for the same child then Senior Management will be informed.

Children must be signed in/out by the accompanying adult, recording the time of arrival/departure on the Register so that we are aware that the child has arrived/left. We will not allow any child to return home unaccompanied or with an unauthorised adult unless we have authorisation.

We must stress the need for us to have up-to-date contact telephone numbers (home/work/mobiles) that we can call during the day in the event of an emergency, illness or to check information urgently. Please ensure we have as many contact numbers as possible.

Clothing and Belongings

Due to the nature of the activities, we recommend that children not wear their best or most expensive clothes as we cannot take responsibility for damage to clothing.

For specific wear, please see our Kit List on our website.

We cannot guarantee the return of lost property, but we try to return items that are clearly labelled. Lost property will only be carried forward to the next holiday programme when it will be available for collection. Any items not collected will then be disposed of.

Mobile devices including phones, tablets and games consoles are not allowed to be brought in any Holiday Club setting or Activity Course. The only exception is when a child is departing unaccompanied and their parent/carer would like them to have a mobile phone with them, in this event, the mobile phone will need to be handed to staff upon arrival for safe storage and will be handed back to the child on departure. We are always willing to allow a child to contact parents/carers using a College phone if required.

Additional Support

We recognise that the needs of individual children vary and will endeavour to accommodate children with additional needs within the Holiday Club and Activity Course environment where we can offer appropriate care within our staffing ratio. We are realistic about the limitations of our environment for children with additional needs and attendance is considered on an individual basis. If English is not a child's first language then it will be important for us to establish that they at least have an understanding of basic instructions for health and safety purposes. Please contact the Holiday Club & Activity Course team prior to booking to discuss any requirements further and to consider what (if any) arrangements can and need to be put in place. All potential additional support situations MUST be notified at the time of booking by responding with full details in the child's profile on our booking system.

Behaviour

We set ourselves high standards and expect our staff to act professionally at all times and to present themselves as positive role models. In return we have expectations of certain standards of behaviour from children that include:

∙ Showing respect and treating others as they would wish to be treated.

∙ Showing respect for all personal property and the facilities.

∙ Listening to and following instructions from staff members.

Swearing, abusive and hurtful language is not acceptable. Aggressive behaviour or violence will not be tolerated. One individual’s behaviour will not be allowed to endanger others in the group. Please be aware of these standards and support action taken by staff to encourage good behaviour. Parents must inform us via the booking process of any potential behaviour issues and any associated signs, triggers or strategies that would help us to deal with situations in a positive manner. All children are encouraged and regularly reminded to tell a member of staff as soon as anything happens that causes them upset or distress so that we can address any issue immediately.

Clifton College Holiday Club follows a Behaviour Policy including 4 stages:

Stage 1: Reminder - Child/(ren) will be reminded of their behaviour and expectations

Stage 2: Verbal Warning - Child(ren) will be reminded again and Parents/Carers will be given feedback upon collection

Stage 3: Removal from activity/ environment - Child(ren) will be removed from the activity/environment until they have understood that their behaviour is unacceptable and the reasons why.

Stage 4: Challenging behaviour to be dealt with appropriately as above. Incident form will be completed and emailed to parents. Holiday Club Management will arrange a meeting with Parents/Carers to work together and find a suitable solution. Should there be a serious behavioural incident that in our opinion puts a child or other children at risk, or behaviour that we cannot reasonably control then we will telephone parents/carers on the emergency numbers we have been given at the time of booking to request immediate collection.

Immediate challenging behaviour including unwarranted physical contact, bullying, verbal aggression and physical aggression are automatically at Stage 4. If a child feels that they are being subjected to bullying then they are encouraged and regularly reminded to report this to staff members immediately. All reported cases will be dealt with sensitively and fairly and appropriate decisions will be taken in full consultation with all parties. Similarly, we will not tolerate aggressive, threatening or abusive language or behaviour from parents or carers towards staff members.

Medicine

Medicine (both prescription and nonprescription) will only be administered to a child once an Administering Medicine Form has been completed and consent signed by parent/carer. Medication must be in-date, clearly labelled and in its original packaging.

Sickness

No child will be admitted to any Holiday Club or Activity Course if they are showing any signs of illness or infection on arrival. All children who are ill or infectious should not attend for the full duration of their ailment, and for 48 hours after the last symptom occurs particularly any child who has suffered a bout of diarrhoea or sickness.

If you are unsure whether a child may attend, call us on 0117 315 7666 to discuss. Parents/carers are ultimately responsible for determining their child's ability to participate in the activities. While we sympathise with the needs of each parent, we must provide a healthy environment for others. A sick child often needs special, one-to-one attention and it is difficult for staff/tutors to take time away from others to do this.

All bookers must ensure that we have emergency contact telephone numbers that will be answered immediately and also that a suitable adult is available locally to attend the setting as a matter of urgency should we consider the need for a child to be collected for any reason during the day.

Swimming

Swimming is available to children aged 6 and over. Please be aware our 25m indoor swimming pool has a depth ranging from 0.9m to 2.0m. It is not a walk in style leisure pool and entry/exit is via steps at each corner. If you require further information regarding our swimming sessions then please ask at time of booking. We have a very comprehensive swimming policy, further details of which are available on request.

Each child’s swimming ability is assessed by our staff members on an annual basis with tests being reset each September. This enables us to determine which areas of the swimming pool they can use. The information provided by parents is used as a guide only.

The swim tests/assessments include:

Beginner = 1 width of the swimming pool without putting their feet on the floor and showing no signs of distress.

Average = 4 widths of the swimming pool and 1 minute of treading water all without putting their feet on the floor and showing no signs of distress.

Good = 60 metre swim and 2 minutes of treading water all without putting their feet on the floor and showing no signs of distress.

Non-swimmers may enter the swimming pool only if they are wearing one of our swim jackets.

Quality & Safety

All information in our brochure and on our website is correct at the time of publication. Changes may occur and, if so, we will advise parents via email as quickly as possible. Activity programmes are subject to change in the event of adverse weather and occasionally we may have to cancel a course due to low take up of places.

All our Holiday Clubs and Activity Courses operate in safe and secure environments. With 20 years experience, we have an exemplary health and safety history and child safety is our priority. Our staff, tutors and coaches are all suitably qualified for the roles they undertake and we operate a comprehensive staff training programme that includes:

Safeguarding / First Aid / Fire and Evacuation Procedures / Equipment Safety

Staff members are appointed following selection procedures that include a personal interview and take up of references. All staff, tutors and coaches complete satisfactory DBS enhanced disclosures.

All children will be covered under our Public Liability Insurance while they are with us.

In the event of an accident, first aid will be administered to children by a suitably qualified member of staff and the emergency services will be called if necessary.

For children attending from countries outside of the UK, we must establish that they have at least a basic understanding of English if it is not a child's first language and that they can satisfactorily communicate with us. This is vital for health and safety purposes as well as enjoyment. Our staff members are not fluent in other languages and we do not teach English to children. We therefore expect parents to contact the Holiday Club & Activity Course team prior to making any bookings to discuss further and to consider what (if any) arrangements can and need to be put in place. We reserve the right to refuse to accept children who are not able to communicate satisfactorily with staff. We will request parents/carers to collect children if we consider them to be at risk due to a lack of understanding of English and booking payments will be refunded.

We endeavour to ensure no nuts or nut products are used on our site. We may have children attending who have severe nut allergies and could be such that the slightest contact with nuts could be life threatening. We therefore respectfully ask that NO NUTS are knowingly brought onto the premises. This includes peanut butter, Nutella spread, Pesto, some cereal bars, some granola bars, biscuits/cakes that contain nuts and sauces that contain nuts.

Equal Opportunities

Clifton College Holiday Club is an equal opportunities provision and welcomes all children, regardless of their gender, ability, school, race or religion. Each child attending is of equal value and is entitled to equal access to opportunity. Education and understanding of other people's needs and backgrounds will be fostered to promote positive behaviour and attitudes. Discriminating behaviour, attitudes and comments will be challenged. We will regularly review our policy and amend it where necessary. We have legal obligations in relation to Safeguarding. As a caring organisation, any suggestion of abuse or neglect will be investigated and reported to the relevant authorities and agencies.

Concerns and Complaints

Our staff team is trained to process your comments and pass them on to the appropriate individual who will endeavour to respond within 24 hours.

All complaints, however serious, should always be referred to the Holiday Club Manager. If this route of communication is not appropriate then please contact the Commercial Operations Manager on 0117 315 7668.

If necessary, complaints will be further investigated and a verbal or written reply will be returned to the complainant within 7 working days. A record of complaints is maintained. Full details will be recorded on our database including any subsequent details, action taken and whether the complaint is complete. Where appropriate, any investigations will be undertaken in accordance with the principle that the welfare of the child is safeguarded and promoted. If the complainant considers the response to be unsatisfactory then they will be asked to put all details in writing so that further consideration can be given and a written response provided within 28 days detailing investigation findings and action taken. If another external agency investigates, we will consult on how to proceed and the complainant informed of progress.

Sun Cream

We recommend that all children bring a sun hat/cap for protection against the sun. Sun cream, in a named plastic bag, can also be brought and given to the registration staff on arrival. Children in Kids’ Club will be reminded to apply their own sun cream at regular intervals. For younger children, we will help to apply their cream as required, unless we are told otherwise at the time of booking.

Photography

Please be aware that we occasionally authorise photographs/videos of children for our promotional material including our website, official displays and publication in future brochures. We recognise that there may be circumstances where a parent or carer will not wish their child to be photographed or filmed in which case there is an opt-out box consent option on the online booking system.