Cascade Employers Association Annual Training Catalog by Cascade Employers Association

Cascade Employers Association Unsurpassed Resources for Great Employers

Training Catalog grow We work with employers to train, develop and grow their people

conﬁdence Our team’s strategic, yet practical, approach inspires your team’s conﬁdence and credibility

answers Down to earth knowledge and insight in human resource management and leadership development

complete A complete range of services for employers – from hiring well, to training for excellence to meeting your compliance obligations

September 2016 - August 2017

CONTENTS HR & Team Development

Nonprofit Development

Legal Compliance

You Are Not Alone Great Employers Seek Us Out

Compensation & Benefits

Leadership & Supervision

Equip your people with powerful training to mitigate risk, navigate employment laws, and engage employees. And Cascade’s training doesn’t stop there. We remain available for guidance once you’re back at your workplace implementing what you’ve learned.

Personal/Professional Development

Not a Member Yet?

Trainer Development

If you haven’t already joined Cascade Employers Association, doing so could be your best decision of the year. Drive value to the people side of your business. Join today!

Bring these programs on-site. Most classes deliverable in both English and Spanish.

About This Catalog This is your resource for the best of HR management and leadership soft skills. Inside you’ll find detailed descriptions of upcoming training sessions, including dates, times, locations and pricing. Also be sure to browse classes online and look for special programs not listed in this publication.  Registration – It’s easy. Go to cascadeemployers.com/events. Or, simply give us a call at 503.585.4320 and we’ll complete the registration for you. Once you register, we will follow up with confirmation and additional details.  Pricing – Cascade members receive preferred pricing. Both member and standard prices are listed below each session (for example, $125 / $185).  HR Academy Designations – Many classes say “HR Academy” directly under the title. Although these classes are electives within our popular HR Academy certification program, they are also offered as standalone training.  PHR/SPHR Recertification and SHRM Credits – Many of these classes qualify as credit toward recertification. Qualified programs are indicated online within the program description. (The use of the HRCI seal is not an endorsement by the HR Certification Institute of the quality of the activity. It means that the activity has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.)  Cancellation Policy – Cancellations received up to five business days prior to a training program are fully refundable, less any credit card processing fees. Cancellations received less than five business days prior to a program, or no-shows, are non-refundable.

cascadeemployers.com/events

September 2016

February 2017

Developing Leadership Skills: 9-Part Certificate Series Discipline and Documentation Employee Handbooks and Supervision Handbooks How to Deal with Difficult Customers HR Academy Certificate Series Orientation Leadperson Effectiveness Performance Management: Finding the Best Approach Respect in the Workplace Unemployment: The Inside Scoop

12 9 9 6 5 12 6 7 10

Discipline and Documentation Employee Handbooks and Supervision Handbooks Employment Law and HR Risk Management for Supervisors Employment Law: Minimize Risk and Gain Confidence HR Academy Certificate Series Orientation Leadperson Effectiveness Performance Management: Finding the Best Approach Reasonable Suspicion Training Taking Your 401(k) Plan From Average to Great!

9 9 12 9 5 12 6 10 11

March 2017

October 2016 Advanced Employment Law - Case Law Update Appraising Achievement and Performance Lab Basics of Family Leave Basics of Supervision Developing a Total Compensation Strategy Lab Employee Engagement: Beyond Satisfaction Employment Law: Minimize Risk and Gain Confidence Leadership Engagement Essentials Making Job Descriptions Compliant, Accurate & Meaningful Reasonable Suspicion Training Strengths-Based Leadership Workplace Investigations: Building Trust and Credibility

8 4 8 12 11 6 9 16 10 10 13 10

November 2016 5-Star Customer Service Accountability and Delegation Advanced Family Leave Americans with Disabilities Act Be a Better Board Member Coaching Employees and Supervisors Difficult and Crucial Conversations Employment Law and HR Risk Management for Supervisors HR Peer Roundtable Performance Management: Finding the Best Approach Recruiting and Attracting Talent Wage and Hour Basics

4 4 8 8 7 4 14 12 6 6 6 10

December 2016 2017 Compliance Update Creating Stellar Recognition Programs Expressing Yourself: Presenting Your Thoughts and Ideas Harassment Awareness Training HR Compliance Lab Leadperson Effectiveness

8 4 14 9 10 12

January 2017 Attracting, Retaining and Engaging Your Workforce Lab Basics of Supervision Difficult and Crucial Conversations Email Communication: Best Practices Mastering the Art of Interviewing Nonprofit Mission, Vision and Values Lab Resiliency for Navigating Workplace Stressors & Change Teamwork and Interpersonal Communication Train the Trainer

4 12 14 14 6 7 14 7 14

5-Star Customer Service Accountability and Delegation Appraising Achievement and Performance Lab Basics of Family Leave Coaching Employees and Supervisors Difficult and Crucial Conversations Leadership Engagement Essentials Making Job Descriptions Compliant, Accurate & Meaningful Unemployment: The Inside Scoop Workplace Investigations: Building Trust and Credibility

4 4 4 8 4 14 16 10 10 10

April 2017 Advanced Employment Law - Case Law Update Advanced Family Leave Americans with Disabilities Act Employee Engagement: Beyond Satisfaction Recruiting and Attracting Talent Respect in the Workplace Strengths-Based Leadership Wage and Hour Basics

8 8 8 6 6 7 13 10

May 2017 Basics of Supervision Be a Better Board Member Creating Stellar Recognition Programs Developing a Total Compensation Strategy Lab Mastering the Art of Interviewing Maximizing Your 401(k) Plan Design

12 7 4 11 6 11

June 2017 Attracting, Retaining and Engaging Your Workforce Lab Employment Law and HR Risk Management for Supervisors HR Compliance Lab HR Peer Roundtable Leadership Engagement Essentials Leadperson Effectiveness

4 12 10 6 16 12

July 2017 Basics of Supervision Difficult and Crucial Conversations Harassment Awareness Training Reasonable Suspicion Training Resiliency in the Nonprofit World

12 14 9 10 7

August 2017 5-Star Customer Service Expressing Yourself: Presenting Your Thoughts and Ideas Performance Management: Finding the Best Approach Resiliency for Navigating Workplace Stressors & Change Teamwork and Interpersonal Communication Train the Trainer

Portland 503.224.5219

Salem 503.585.4320

4 14 6 14 7 14

HR & Team Development 5-Star Customer Service Skill-building for employees, supervisors and managers. Time for a customer service tune-up? This workshop provides skills for developing the service mindset and behaviors that cement loyalty with your internal and external customers. Learn the core skills and attitudes every individual should have, regardless of your industry or position within the organization. Modules include: Dealing with Difficult Customers; Connecting with Customers; Repairing Customer Relationships; and, Creating Great Customer Service Externally and Internally. Participants receive a Customer Service Star Certificate. This class is easily customized for specific industries, and can be brought to your worksite. Nov 16 (Salem), 8:30-4:30 Mar 22 (Eugene), 8:30-4:30 Aug 17 (Salem), 8:30-4:30

$215 / $325

Accountability and Delegation HR Academy #201 The skills of building a culture of trust are vital to promote clear accountability, powerful engagement and natural delegation. Learn the core components of an effective accountability strategy so that all participants understand the path to clear agreements, and explore trust-building approaches to employee engagement. This fun and interactive class challenges all of us to empower our teammates. Nov 8 (Portland), 8:30-12:00 Mar 28 (Salem), 8:30-12:00

$125 / $185

Appraising Achievement and Performance Lab HR Academy #212 Have you found an approach to performance appraisal that fits well with your work culture? In this lab, we’ll look at several approaches, the advantages/disadvantages of each, and ways to engage your supervisors and managers in this much-maligned process. Leverage strengths-based leadership to improve employee engagement and review best practices and keys to establishing a foundation for improved performance discussions. Oct 19 (Portland), 8:30-10:30 Mar 8 (Salem), 8:30-10:30

Attracting, Retaining and Engaging Your Workforce Lab HR Academy #214 Can you predict the engagement level of an applicant before you even make an offer? The accuracy of your prediction has a lot to do with your organization’s leadership. This interactive session puts the theories of strengths-based leadership and employee engagement into action with the goal of equipping you and your team to better attract, retain and engage your workforce while demonstrating a positive impact on the bottom line. Jan 12 (Salem), 8:30-10:30 Jun 6 (Salem), 8:30-10:30

Coaching Employees and Supervisors HR Academy #109 Bringing out the best in others isn’t always easy. Learn proven techniques for guiding and motivating employees and supervisors toward taking increased responsibility and sensible risks while reaching higher levels of performance. Key learning points include active listening to encourage better teamwork, dealing with negativity, and coaching to spur taking initiative. Nov 29 (Portland), 8:30-12:00 Mar 30 (Salem), 8:30-12:00

$125 / $185

Creating Stellar Recognition Programs HR Academy #205 Giving positive recognition is both a skill and an art, but most of all it is a commitment. Explore the do’s and don’ts of praise and showing appreciation by sharing best experiences with spontaneous and organized recognition, learning what the research says about how often recognition is needed and what impact it has, and reviewing the top ten creative ways Oregon organizations recognize good work. Dec 7 (Portland), 8:30-12:00 May 16 (Salem), 8:30-12:00

$95 / $155

cascadeemployers.com/events

$125 / $185

HR Academy A Certificate Program for Human Resource Professionals Develop your skills, knowledge and abilities in the fundamental tenets of HR and the more advanced niche areas of this important management function. Graduates of the Academy gain more confidence in their abilities, perform their jobs at a higher level and are simply happier at work.

Academy Orientation Begin the program with a half-day orientation session, leaving with an assessment of your organization’s HR programs, a professional development plan, and recommendations on your electives.

Then, Choose Your Track 100 Level – HR Fundamentals: Perfect for those newer to HR, or those seeking to expand their general HR knowledge. Includes six half-day elective courses. 200 Level – HR Professional: Designed for the more experienced HR professional, this track assumes you have a solid understanding of the fundamentals and are seeking more specialized knowledge. Includes five half-day elective courses and putting your knowledge to the test in two hands-on, highly interactive labs.

100 Level: HR Fundamentals

200 Level: HR Professional

Elective Courses Six half-day electives required for certification

Elective Courses Five half-day electives and two, two-hour labs required for certification

101: Employment Law: Minimize Risk and Gain Confidence 102: Basics of Family Leave 103: Wage and Hour Basics 104: Discipline and Documentation 105: Making Job Descriptions Compliant, Accurate and Meaningful 106: Performance Management: Finding the Best Approach for Your Workforce 107: Mastering the Art of Interviewing 108: Recruiting and Attracting Talent 109: Coaching Employees and Supervisors 110: Employee Handbooks and Supervision Handbooks 111: HR Peer Roundtable

201: Accountability and Delegation 202: Advanced Family Leave 203: Advanced Employment Law: Case Law Update 204: Americans with Disabilities Act: Doing the Right Thing the Right Way 205: Creating Stellar Recognition Programs 206: HR Peer Roundtable 207: Workplace Investigations: Building Trust and Credibility 208: Difficult and Crucial Conversations: Keys to Improving Workplace Communication 209: Strengths-Based Leadership 210: Employee Engagement: Beyond Satisfaction

Tuition:

Labs: 211: HR Compliance 212: Appraising Achievement and Performance 213: Developing a Total Compensation Strategy 214: Attracting, Retaining and Engaging Your Workforce

Member Price – $650 for completion of either track in the HR Academy Standard Price – $975 for completion of either track in the HR Academy

Get started toward your certification by registering for the HR Academy Certificate Program in Portland on September 20 or in Salem on February 7.

Portland 503.224.5219

Salem 503.585.4320

HR & Team Development (cont.) Employee Engagement: Beyond Satisfaction HR Academy #210 It’s no secret that there is a direct link between the performance of an organization, customer satisfaction and loyalty, and the engagement of employees. While the main drivers of employee engagement don’t change much over time, how they rank in order of importance does. We will cover current trends and drivers of engagement, deciding if and how to engage the disengaged, how to keep the engaged, steps to build engagement at any role or level and the one factor that matters more than anything else. Oct 25 (Portland), 1:00-4:30 Apr 18 (Salem), 1:00-4:30

91 percent of unhappy customers will not willingly do business with you again. Yet, at the same time, studies reveal that some of the most loyal customers are those whose concerns have been addressed quickly and in a positive way. In this workshop, learn how to meet high expectations, navigate breakdowns in service, diffuse the customer’s negative feelings and regain his or her trust and satisfaction. In addition, participants will develop skills managing their own reactions to difficult situations. $125 / $185

HR Peer Roundtable HR Academy #111 or #206 Having opportunities to talk with and learn from your peers about the most critical and challenging issues facing HR is quite important to your personal and professional development. In this session, discuss specific challenges, trends, compliance concerns, etc. with peers and leave with customized training materials, tools and resources. Nov 10 (Portland), 8:30-12:00 June 8 (Salem), 8:30-12:00

This interactive session will challenge the traditional approach to interviewing and focus on strengths, value alignment and engagement to help you learn how to make better hires simply with the questions you ask in an interview. Gain a whole new perspective on interviewing and understand how to develop questions that give you much deeper insight about what motivates and inspires each candidate as well as making sure they can actually do what they say they can do. Jan 5 (Salem), 8:30-12:00 May 23 (Salem), 8:30-12:00

$125 / $185

Have Us Bring the Training to You!

Performance Management: Finding the Best Approach for Your Workforce HR Academy #106 Most workplaces struggle to find the most effective approach to define, measure and reward great performance. Take the lead on improving your Performance Systems. Discuss your workplace culture and natural resistance to full engagement in the performance management process, learn how to position yourself to lead and support your employee’s work development journey, and greatly improve the quality of performance conversations. Sept 27 (Portland), 8:30-12:00 Nov 22 (Eugene), 8:30-12:00 Feb 14 (Salem), 8:30-12:00 Aug 15 (Salem), 8:30-12:00

$125 / $185

Recruiting and Attracting Talent HR Academy #108 With increasing competition for attracting and retaining top talent, making great hiring decisions is no easy task. Candidates are looking in different places and in different ways. Candidate needs and expectations are different than they were in years past. This session will give you practical guidance, insight and tools to help you better attract the talent your organization needs. Nov 3 (Portland), 8:30-12:00 Apr 11 (Salem), 8:30-12:00

The majority of Cascade's public programs are available for training at your facility, customized in both content and process.

$125 / $185

How to Deal with Difficult Customers

Sept 22 (Salem), 8:30-12:00

Mastering the Art of Interviewing HR Academy #107

cascadeemployers.com/events

$125 / $185

Respect in the Workplace

Teamwork and Interpersonal Communication

Disrespectful behavior is more common in the workplace than harassment and can be just as destructive. This session shifts away from the law and focuses on behaviors all organizations should expect from every employee: Respect, Regard, and Courtesy. Topics include identifying behaviors that demonstrate respect and those that destroy it; minimizing workplace bullying; understanding and appreciating differences; daily actions anyone can take to build a respectful workplace; and, basic principles of communication. Sept 1 (Salem), 8:30-10:00 Apr 20 (Portland), 8:30-10:00

This interactive one-day workshop explores the essential ingredients for team formation and continued success. Using assessments and exercises, participants will better understand what they can do to improve their teamâ&#x20AC;&#x2122;s dynamic and learn the essential interpersonal skills to accelerate the process. Topics include: trust, conflict, buy-in, accountability, and results. Jan 25 (Salem), 8:30-12:00 Aug 8 (Salem), 8:30-12:00 $125 / $185

$95 / $155

Growing Your Nonprofit Be a Better Board Member: Identifying and Avoiding Common Board Mistakes Getting lost in the weeds, unhealthy board/ Executive Director dynamics, unmotivated board members, us-versus-them thinking between staff and boards, insufficient onboarding and succession planning: these are some of the most common organizational development challenges facing nonprofits. Understanding the role of the board can make the difference between entropy and excellence. Discover best practices, evaluate your own performance, and identify how you can improve your board leadership capabilities. Nov 30 (Salem), 8:30-12:00 May 18 (Salem), 8:30-12:00

Resiliency in the Nonprofit World Any modern workplace must traverse an everchanging environment with increasing speed, but nonprofits, particularly those in direct service, have to navigate the stress of change with less resources (and more restrictions) than their for-profit counterparts. How resilient your staff is can have a direct effect on workplace morale, engagement and employee retention, and therefore directly affect your bottom line. Learn basic, intermediate and advanced resiliency skills and come up with your own resiliency action plan to better navigate the unique challenges you face at work. July 19 (Salem), 8:30-12:00

$125 / $185

Nonprofit Mission, Vision & Values Lab When was the last time you took a look at your organizationâ&#x20AC;&#x2122;s mission, vision and values? Are they still at the center of the work your organization is doing? Does your staff know them by heart? Assess the strengths of your current mission, vision and values statements, identify areas for improvement, and find ways to better incorporate them into your organization's culture. Jan 10 (Salem), 8:30-12:00

$125 / $185

Portland 503.224.5219

Salem 503.585.4320

Legal Compliance 2017 Compliance Update

Attend this must-have Annual Update session to help you navigate the maze of changes ahead.

In 2016, the onslaught of new employment laws, rules, regulations and court decisions at both the state and federal level has been overwhelming. We know maintaining compliance is not an easy task, especially when it seems like there is something new every day. We’re here to help break it all down into something easy to understand and practically apply in your workplace.

Dec 1 (Portland), 8:30-10:30 Dec 8 (Springfield), 9:00-11:00 $95 / $155

We will cover the latest in: FLSA/exempt and non-exempt/overtime rules; Oregon’s new minimum wage rules; statewide sick leave; paystub notifications; joint employer liability; OSHA injury tracking rule; new posting requirements; new equal pay reporting; EEO-1 reporting; OFLA and FMLA changes; ban the box ordinances; important employment law court decisions; and much more! We’ll make sure you have the knowledge and tools you need to help you meet your employment compliance obligations.

Advanced Employment Law – Case Law Update HR Academy #203 It can be hard to keep up with the rapid changes in employment laws. This class focuses on the most current employment case law that could impact your workplace and how you proceed in difficult employee situations, including guidance and tools to help manage risk. The cases we will explore involve a variety of topics including harassment, discrimination, retaliation, family leave, ADA, and wage and hour. Oct 20 (Portland), 8:30-12:00 Apr 25 (Salem), 8:30-12:00

$125 / $185

The Americans with Disabilities Act and state disability laws prohibit employers from discriminating against individuals with disabilities and require employers to offer reasonable accommodations. Recent amendments to the ADA have changed how employers need to approach situations in which an employee links a physical or mental impairment to their performance. We will interpret key provisions, review recent case law, work through case studies and provide you with tools and guidance to manage ADA situations. Nov 1 (Portland), 1:00-4:30 Apr 4 (Salem), 1:00-4:30

Advanced Family Leave HR Academy #202 Managing employee leaves is one of the more challenging compliance topics. Because it's so tedious, effective management requires more than just the basics. This hands-on session is designed to break down the most common problems you are likely to face administering leave, including a review of small statutory details that have a big impact, strategies to minimize and deal with common problems, and the most common mistakes. Nov 1 (Portland), 8:30-12:00 Apr 4 (Salem), 8:30-12:00

Americans with Disabilities Act: Doing the Right Thing the Right Way HR Academy #204

$125 / $185

2 out of 3

working Americans missed work to deal with legal issues last year. Companies who offer voluntary legal and identity theft beneﬁts from LegalShield have an opportunity to reduce employee stress and time away from work. Not only are workers with voluntary legal beneﬁts less likely to miss work to deal with legal issues, they also have a better peace of mind and are less distracted while at work.

Offer LegalShield today and help your employees worry less and live more.

$125 / $185 To contact an Independent Associate:

Sue B Martines 541-990-9689 suebmartines@gmail.com suebmartines.legalshieldassociate.com This is a general overview of our legal plan and/or identity theft plan coverage for illustration purposes only. See a plan contract for your state of residence for complete terms, coverage, amounts, conditions and exclusions.

cascadeemployers.com/events

Basics of Family Leave HR Academy #102

Harassment Awareness Training

Understanding the rules and dynamics between different leave laws and your organization’s policies and practices is the key to managing risk associated with leaves of absence. This session is designed to provide a basic understanding of the many leave laws that affect your workplace, including statutory requirements for OFLA, FMLA, ADA, Workers’ Compensation, and other applicable leaves, seven steps to administer leave, and how to deal with common leave issues. Oct 18 (Portland), 8:30-12:00 Mar 7 (Salem), 8:30-12:00

$125 / $185

Increasing awareness of workplace harassment is one of the most important steps employers can take to reduce associated risk and ensure employees have a respectful work environment. Key learning points include: elements of workplace harassment; importance of day-to-day conduct and perceptions; and, reporting claims of harassment. Additional learning points for supervisors include: gathering information and conducting investigations; responsibilities as supervisors; and, liabilities associated with complaints. Basic: Dec 6 (Portland), 9:00-11:00 July 18 (Salem), 9:00-11:00

Supervisors: Dec 6 (Portland), 9:00-12:00 July 18 (Salem), 9:00-12:00 $125 / $185

Discipline and Documentation HR Academy #104 Documentation can either save or bury you. It’s not enough to just write something down. What’s written down must be timely, accurate, factual, clear, and concise. Just as important are the processes leading up to it. Build confidence and manage risk when it comes to effective discipline and documentation. Key learning points include: steps in positive and effective discipline; what, when, why and how to document effectively; and, do's and don'ts of discipline and documentation. Sept 27 (Portland), 1:00-4:30 Feb 14 (Salem), 1:00-4:30

Professional Background Screening Services

$125 / $185

Employee Handbooks & Supervision Handbooks HR Academy #110 Promote consistency in human resource administration and help reduce and respond to employee-initiated legal actions. This workshop will provide you the basics for developing, administering, and communicating organization policy. Key learning points include: crafting a company-specific document reflecting company standards; ensuring employee and management “buyin”; common legal pitfalls; and, employee supervision handbooks for consistent policy administration. Sept 28 (Portland), 8:30-12:00 Feb 28 (Salem), 8:30-12:00

$95 / $155

Advanced Reporting is proud to serve Cascade members as your risk management partner. We offer comprehensive and compliant screening solutions for your business. • Employment

• Business

• Volunteer

• Student

• Tenant

$125 / $185

Employment Law: Minimize Risk and Gain Confidence HR Academy #101 Prevent problems before they arise, minimize financial loss and gain the confidence you need to know you are doing the right things for the right reasons. Key learning points include: understanding of current state and federal employment laws, rules, regulations and recent cases; how to apply employment laws, rules, regulations to any situation; and, avoiding common mistakes. Oct 12 (Portland), 8:30-12:00 Feb 21 (Salem), 8:30-12:00

$125 / $185

Portland 503.224.5219

Salem 503.585.4320

Legal Compliance (cont.) HR Compliance Lab HR Academy #211

Wage and Hour Basics HR Academy #103

In this hands-on and highly interactive session, participants will be presented with a case study and asked to resolve a complex and challenging compliance related problem(s). Participants will be provided a variety of resources, tools and information to create a realistic experience. Our team will provide guidance and support as you put your HR compliance knowledge to the test. Dec 13 (Portland), 8:30-10:30 June 1 (Salem), 8:30-10:30

$95 / $155

Making Job Descriptions Compliant, Accurate and Meaningful HR Academy #105 Job Descriptions are one of the foundations of success for any position within an organization - from the hiring process to performance management to minimizing legal risk. Key learning points include elements of an effective job description, how to draft clear, concise and accurate job descriptions, and practical and legal reasons for job descriptions. Oct 13 (Portland), 8:30-12:00 Mar 14 (Salem), 8:30-12:00

$125 / $185

Keep your workplace compliant by learning about the most current wage and hour laws. Without a proper understanding of those laws and their exceptions, compliance can be a challenge. Key learning points include: federal and state regulations; travel time; exempt vs. non-exempt; overtime vs. “comp” time; rest and meal periods; deductions; final paychecks; recordkeeping; and, penalties. Nov 15 (Portland), 8:30-12:00 Apr 12 (Salem), 8:30-12:00

$125 / $185

Workplace Investigations: Building Trust and Credibility HR Academy #207 Learn how to uncover and legally address the issues underlying employee concerns while building trust and credibility in the process. Key learning points include: elements of an objective, confidential, and complete investigation; weighing the evidence and making a reasonable decision; and, administering appropriate discipline and following up. Oct 11 (Portland), 8:30-12:00 Mar 16 (Salem), 8:30-12:00

$125 / $185

Reasonable Suspicion Training All supervisors and managers need to know how to recognize the signs and symptoms of and effectively respond to drug and alcohol use. Key learning points include: elements of reasonable suspicion; observing signs and symptoms of drug and alcohol use and abuse; how to document, approach employees and arrange for reasonable suspicion tests; avoiding the most common mistakes; and, how the legalization of marijuana at the state level affects your workplace. Oct 5 (Salem), 9:00-11:00 Feb 9 (Portland), 9:00-11:00 July 20 (Eugene), 9:00-11:00

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$95 / $155

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Unemployment: The Inside Scoop The unemployment benefits process is complex, and there aren’t a lot of good resources out there to help you understand it. Attend this presentation aimed at simplifying the law and giving you special insider tips to help you understand how unemployment benefits work. Our presenter, Ryan Orr, was an administrative law judge handling unemployment hearings for several years and is looking forward to demystifying the process for you. Sept 15 (Salem), 8:30-10:30 Mar 15 (Happy Valley), 8:30-10:30

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$95 / $155

cascadeemployers.com/events

Compensation & Benefits Developing a Total Compensation Strategy Lab HR Academy #213 In a post-recession labor market focused not only on base pay, but on total compensation, employers are challenged with how to use their total compensation package to attract and retain top talent. In this handson session, learn the basics of total compensation development, design and strategy and work through various scenarios designed to help you better assess and develop a total compensation strategy for your organization. Oct 26 (Portland), 8:30-10:30 May 2 (Salem), 8:30-10:30

Taking Your 401(k) Plan From Average to Great! Are you frustrated by the rising costs of your retirement plan or, worse, are you unsure what you are even paying your 401(k) provider? Are there hidden costs? Are you saddled with investment decisions that leave you feeling vulnerable? Are your employees unprepared for retirement or lack the knowledge needed to make good savings and investment decisions? This workshop will tackle four key areas in moving your 401(k) plan from Average to Great. Feb 8 (Salem), 9:00-11:00

$95 / $155

Maximizing Your 401(k) Plan Design How long has it been since you have reviewed the design of your 401(k) or 403(b) plan? Do you know what your options are or what choices you can make to setup your plan to meet your goals? This workshop will help give you the tools you need to make the right choices when designing or reviewing the design of your organization’s plan. Come join us as we talk about trends and best practices. May 17 (Salem), 9:00-11:00

  

Fresh, local pay data For employers by employers Over 500 jobs surveyed salarytrends.com

$95 / $155

Introducing

Cascade Performance Appraisal Software Powered by Intalnet Cloud Capture all the potential of Cloud Computing Setting goals and evaluating employee performance are critical to employee engagement and organization success…but can involve very cumbersome, paper intensive processes. 

A powerful yet flexible solution to measure employee contributions – accurately, timely and objectively



Gain real-time, actionable insight into employee performance and alignment with organization goals



Reduce time and cost associated with paper-based review processes



Transform the typical review process from an exercise at year-end to a continuous dialog between managers and employees.

To learn more: Contact us at: 503-585-4320 or email: info@cascadeemployers.com Portland 503.224.5219

Salem 503.585.4320

Leadership & Supervision Developing Leadership Skills: 9-Part Certificate Series The values, language and skills in Dynamic Leadership provide an enterprise-wide approach for aligning the power of people and knowledge with your organization’s strategic goals. With the rarest of exceptions, leaders are truly made, not born. The following sessions, which may also be taken as individual workshops, deliver high-performance strategies for personal leadership that keep employees on track and moving in the right direction. Developing Leadership Skills Session Options:

Basics of Supervision Every lead, supervisor, and manager should have The Basics. Build insight and strength in leadership skills: the supervisor’s role - its importance and obligations; motivation and improving performance; communication and conflict resolution; goal setting; and, giving positive and critical feedback. Also develop a professional approach to employment relations: basics of employment relations law; developing performance standards; and, discipline and documentation. Each participant receives a personalized certificate.

 Foundations of Leadership: Define what is common to leadership roles regardless of the individual's specific assignment or position in the organization.

Oct 27 & 28 (Eugene), 8:30-4:30 Jan 17 & 18 (Salem), 8:30-4:30 May 10 & 11 (Portland), 8:30-4:30 July 11 & 12 (Salem), 8:30-4:30

 The Basic Principles of a Collaborative Workplace: Put the organization’s shared values into practice to develop a strong network of relationships at every level.

Employment Law and HR Risk Management for Supervisors

 Coaching - Bring Out the Best in Others: Recognize daily opportunities to coach co-workers and acquire the coaching skills to bring out the best in everyone.  Business Communication: Learn techniques for planning, organizing, and delivering results-oriented messages in situations ranging from informal discussions to formal presentations.  Giving Recognition: Learn to acknowledge efforts and results in meaningful and appropriate ways. Recognition is a powerful tool to build better working relationships and to encourage others.  Managing Your Priorities / Business Planning: Deal with complex interpersonal interactions, build strong work relationships, and increase overall productivity, even when changing priorities are a daily reality.  Personal Strategies for Navigating Change: Explore skills to help deal effectively with change, both individually and interpersonally.  Moving From Conflict to Collaboration: Acquire the skills to turn conflicts into opportunities to achieve positive, productive results.  Addressing Poor Performance: Model and practice ways to get an individual’s performance back on track and build motivation for continual improvement. Sept 14, 21 & 28; Oct 5, 12, 19 & 26; Nov 2 & 9 (Portland), 7:30-9:30 Series Pricing $665 / $1015 Individual Session Pricing:

Educating supervisors about the most common employment and HR related issues they may face dayto-day is one of the best ways any employer can manage employment risk. Armed with this knowledge your supervisors can help prevent problems before they arise, minimize financial loss, improve employee relations, and save your HR team some time. This session will give your supervisors just enough information so they know how to identify the most common issues, how to respond when a problem comes up and what needs to go to HR and when. Nov 17 (Portland), 8:30-12:00 Feb 2 (Eugene), 8:30-12:00 June 27 (Salem), 8:30-12:00

$125 / $185

Leadperson Effectiveness Being a lead demands you strike a difficult balance between being a worker and being a supervisor. Explore how to avoid the minefields on the path to: making the switch from co-worker to leadperson; clarifying your leadership role; understanding other people and motivation; dealing with negativity in yourself and others; building teams and collaborating with other teams; goal-setting and recognition; and, coaching and training for better performance. Sept 7 (Salem), 8:30-4:30 Dec 21 (Portland), 8:30-4:30 Feb 22 (Springfield), 8:30-4:30 June 14 (Salem), 8:30-4:30

$95 / $145

$365 / $545

cascadeemployers.com/events

$215 / $325

Leadership Engagement Essentials Become the engaged leader your organization needs. Members receive one annual registration at no charge! See Back Cover for Details

Strengths-Based Leadership HR Academy #209

LIVE HEALTHY WITH THE

Workplace research demonstrates the positive impact of incorporating techniques for identifying and leveraging employee strengths. In our strength zone we learn more quickly, perform more efficiently and effectively and are more motivated, focused and confident. This workshop will provide leaders at all levels of your organization an opportunity to assess their own strengths and develop skills to promote strengths in others. Oct 25 (Portland), 8:30-12:00 Apr 18 (Salem), 8:30-12:00 $125 / $185

Access care from your home, office, or on the road via phone or videoconference Get prescriptions for medications when appropriate Guaranteed Employer Savings on annual health spend! For more information, contact: Jack Lawlor - 1-484-875-3085

As a SwiftMD member, you can access medical care anytime, anywhere. SwiftMDâ&#x20AC;&#x2122;s exclusive U.S.-trained and board-certified emergency and family practice physicians can quickly and accurately diagnose and treat a host of medical issues over a phone or videoconference. NO out-of-pocket costs, NO co-pays and NO consult fees for members and their dependents. Portland 503.224.5219

Salem 503.585.4320

Personal/Professional Development Difficult and Crucial Conversations: Keys to Improving Workplace Communication HR Academy #208 “We need to communicate better” is a common complaint in many workplaces. Sometimes it is difficult to put into words where the gap is between the way we want things to be and the way things really are. There are many critical behaviors that lead to improved communication. We will explore scripting difficult and big-time conversations, your conflict style and skill building to develop alternative approaches, teaching skills for improved workplace conversation, and moving from conflict to collaboration. Nov 8 (Portland), 1:00-4:30 Jan 11 (Salem), 8:30-12:00 Mar 28 (Salem), 1:00-4:30 July 25 (Springfield), 8:30-12:00

$125 / $185

Email Communication: Best Practices Many of us manage up to 100 emails each day. Like so many things in our lives, technology may have surpassed our skill set. Come join us for a practical, hands-on workshop exploring the good, bad and ugly of email. Expect to gain practical tips on how to improve your communication practices and communicate more effectively and efficiently. Jan 31 (Salem), 8:30-12:00

$125 / $185

Expressing Yourself: Presenting Your Thoughts and Ideas In this interactive class, explore the three key considerations we all must make when expressing ourselves. These skills are critical whether you are addressing your team members at a meeting or simply discussing some ideas with a coworker. Participants will practice skills and take away a proven outline for planning, organizing and delivering results-oriented messages. We will review specific techniques for overcoming anxiety associated with public speaking and dealing effectively with peers and authority figures. Dec 14 (Salem), 8:30-12:00 Aug 9 (Springfield), 8:30-12:00

Resiliency for Navigating Workplace Stressors & Change Some people are defeated by problems, obstacles and setbacks, while others gain strength from them. Some manage stress and some let stress manage them. Investing in resiliency skills learning can offset the detrimental effects of job-related stress, such as loss of productivity, burnout and turnover. In this workshop, you'll have an opportunity to assess your own resilience quotient and create a personal improvement plan. Discuss practical ways to create improved resilience behavior at work and coach others to do so as well. Jan 19 (Salem), 8:30-12:00 Aug 10 (Salem), 8:30-12:00

Trainer Development Train the Trainer Most workplaces have employees who are given the responsibility of passing specific information to the rest of the workgroup. It might be safety, some procedure or technique, or even important “tribal knowledge” critical to the success of your business. These trainings often lack consistency, structure or measureable learning outcomes. Some of us become reluctant trainers. Fear not! Join us for a dynamic hands-on learning experience that will sharpen your skills and spice up your training. Jan 24 (Eugene), 8:30-4:30 Aug 16 (Salem), 8:30-4:30

$215 / $325

$125 / $185

cascadeemployers.com/events

$125 / $185

Portland 503.224.5219

Salem 503.585.4320

4068 Hudson Avenue N.E. Salem, Oregon 97301 Return Service Requested

Leadership Engagement Essentials Become the engaged leader your organization needs. Engaged leaders are the key drivers of initiatives that ensure the “people programs” in a company support and contribute to the mission and strategic objectives of the organization. In this twoday program you will learn the essential strategies and areas of knowledge that promote consistent leadership practices and superior organization performance. Learn to:       

Build employee engagement Foster a strengths-based culture Manage change and transitions Master difficult and crucial conversations Strategically manage risk Create a performance culture Stay up-to-date on the latest leadership trends

The outcomes? Better productivity, increased morale, greater profitability, and overall improved organization performance.

Oct 6 & 7 (Portland), 8:30-4:30 Mar 2 & 3 (Salem), 8:30-4:30 Jun 22 & 23 (Eugene), 9:00-5:00

$195* / $395

* Me m ann bers rec e u at n al regis ive one t o ch arge ration !

cascadeemployers.com