September to December 2010
Unsurpassed resources for great employers Rely on Cascade’s depth of knowledge to support your managers, supervisors, and employees with the training they need – and the content they’ll use. What’s New: ■ 2011 Compliance and Payroll Updates. Page 5 ■ HR Compliance Series. Page 8 ■ New Portland Office & Training Location. Page 5 ■ On-Demand Webinars Expand. Page 10
PROGRAMS IN THIS ISSUE September Basics of Supervision Learning to Lead: 3-Part Series Member Advisory Forum Profitable Cultures: Creating Organizations that Maximize Results Red Flags for Supervisors Seven Ways to Improve Employee Engagement October Basic Medic First Aid® and AED Crafting a Revenue Rebound Harassment Awareness Training HR Leadership: A Certificate Program for Human Resource Professionals Leadperson Effectiveness Maximizing Your Membership Investment Ten Policies You Must Update
November Basics of Supervision Case Studies in Addressing Employee Conduct The Do’s and Don’ts Coaching Employees and Supervisors Developing Wage and Salary Programs Employment Law Overview Managing and Tracking Family Leave and Absenteeism Reasonable Suspicion Training Sales Process: A Winning Sales Process in a Changing Economy December Compliance and Payroll Updates Employee Handbooks and Supervisory Manuals Improving Trust Leadperson Effectiveness Linking Incentives to the Bottom Line Misconduct Investigations and Discipline Recruitment and Hiring Solving Everyday Pain Through a Supervisor Manual
September to December 2010 BY PROGRAM TOPIC
BY LOCATION
Human Resource and People Issues
Salem
Case Studies in Addressing Employee Conduct The Do’s and Don’ts Coaching Employees and Supervisors Compliance and Payroll Updates Developing Wage and Salary Programs Employee Handbooks and Supervisory Manuals Employment Law Overview Harassment Awareness Training HR Leadership: Certificate Program for Human Resource Professionals Improving Trust Linking Incentives to the Bottom Line Managing and Tracking Family Leave and Absenteeism Misconduct Investigations and Discipline Recruitment and Hiring Red Flags for Supervisors Seven Ways to Improve Employee Engagement Solving Everyday Pain Through a Supervisor Manual Ten Policies You Must Update
Basic Medic First Aid® and AED Basics of Supervision Crafting a Revenue Rebound Improving Trust Leadperson Effectiveness Profitable Cultures: Creating Organizations that Maximize Results Sales Process: A Winning Sales Process in a Changing Economy Seven Ways to Improve Employee Engagement
8 4 5 4 4 6 6 3 7 7 9 8 8 8 9 8 8
11 11 12 12 13
Eugene/Springfield
13
Learning to Lead: 3-Part Series Reasonable Suspicion Training Seven Ways to Improve Employee Engagement
14 14
CASCADE EMPLOYERS ASSOCIATION
12 14 9
Central Point Basics of Supervision
Forums Maximizing Your Membership Investment Member Advisory Forum
13 9
Basics of Supervision 11 Coaching Employees and Supervisors 4 Compliance and Payroll Updates 5 Developing Wage and Salary Programs 4 Employee Handbooks and Supervisory Manuals 4 Employment Law Overview 6 Harassment Awareness Training 6 HR Leadership: Certificate Program for Human Resource Professionals 3 Improving Trust 7 Leadperson Effectiveness 12 Linking Incentives to the Bottom Line 7 Managing and Tracking Family Leave and Absenteeism 9 Misconduct Investigations and Discipline 8 Recruitment and Hiring 8
Safety and Workers’ Compensation Basic Medic First Aid® and AED Reasonable Suspicion Training
13
Portland
Leadership Basics of Supervision Crafting a Revenue Rebound Leadperson Effectiveness Learning to Lead: 3-Part Series Profitable Cultures: Creating Organizations that Maximize Results Sales Process: A Winning Sales Process in a Changing Economy
14 11 11 7 12
13 7
11
Interactive Webinars Case Studies in Addressing Employee Conduct The Do’s and Don’ts Maximizing Your Membership Investment Member Advisory Forum Red Flags for Supervisors Solving Everyday Pain Through a Supervisor Manual Ten Policies You Must Update
2
8 13 7 8 8 8
TRAINING CATALOG
HR Leadership: A Certificate Program for Human Resource Professionals Whether you are a small business administrator with newly assigned “HR” duties or a seasoned manager of a large corporation, this program transforms managers into visionary workplace leaders by underscoring the vital role the Human Resource function plays in the success of any organization. This in-depth program consists of 24 hours of required coursework, October 20-22, and 16 hours of elective coursework over the following few months.
Cascade is an exceptional, member-based resource for employers committed to developing a strong, vital workforce. We work with you to train, develop and grow your people, while providing ongoing support and straightforward answers to employment questions. The positive, practical approach to workforce excellence.
Required coursework covers: ■ HR Leadership: Reaching the Next Level ■ Communicating the Mission ■ Managing Risk ■ Organization Development ■ Linking Individual Jobs with Organization Success ■ Managing Performance and Recognizing Success
■ Employment law compliance ■ Resources and tools to develop your HR function ■ Training - human resources, leadership, employee development ■ SalaryTrends - Fresh, local pay data ■ Group programs - Health insurance/ retirement/workers' compensation
Visit cascadeemployers.com for complete details of this certificate program, including elective coursework descriptions. Presenters: Cascade Employers Association Professional Staff
For the tenth year in a row, Cascade Employers Association is proud to be named one of the 100 Best Companies to Work For by Oregon Business Magazine
Dates, Time, Location and Cost Wednesday-Friday, October 20-22, 2010 8:30am to 4:30pm Cascade Employers Association - Portland Cascade Member Price - $1095.00 * Standard Price - $1595.00 *
Join the Best! cascadeemployers.com
*Early Bird and multiple registrant discounts available.
ATTEND 24 Hours of Required Coursework
Great Employers, Great Results
CHOOSE 16 Hours of Elective Programs
EARN Your HR Leadership Certificate
Take stand-alone electives or the complete series and save!
CASCADE EMPLOYERS ASSOCIATION
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TRAINING CATALOG
Human Resource and People Issues Employee Handbooks and Supervisory Manuals Free to those enrolled in HR Leadership Properly developed and administered, employee handbooks and supervisory manuals are powerful tools that promote consistency in human resource administration and help reduce and respond to employee-initiated legal actions. This workshop will provide you the basics for developing, administering, and communicating organization policy.
Coaching Employees and Supervisors Free to those enrolled in HR Leadership Bringing out the best in others isn’t always an easy task. This workshop provides participants with techniques for guiding and motivating employees and supervisors toward reaching higher levels of performance. ■ ■ ■ ■
Active listening Constructive feedback Dealing with negativity Coaching to spur taking on responsibility
Topics include: ■ Crafting a company-specific document reflecting company standards ■ Ensuring employee and management “buy-in” ■ Common legal pitfalls ■ Supervisory manuals for consistent policy administration
Presenter: Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association Date, Time, Location and Cost Tuesday, November 9, 2010 1:00pm to 4:30pm Cascade Employers Association - Portland Member Price - $110.00/Standard Price - $165.00
Presenter: Patrice Altenhofen, President Cascade Employers Association Date, Time, Location and Cost Wednesday, December 8, 2010 8:30am to 12noon Cascade Employers Association - Portland Member Price - $110.00/Standard Price - $165.00
Developing Wage and Salary Programs Free to those enrolled in HR Leadership This program presents information that every human resource professional should possess for developing and implementing wage and salary programs. Developed effectively, such programs help attract and retain the best employees – employees who will contribute positively to your organization’s success. Topics include: ■ Aligning pay with company goals ■ Choosing a compensation strategy ■ Effective use of market surveys ■ Maintaining competitive pay practices
It’s here! Fresh, local pay data You have got to be a part of this! As a Cascade Member, you receive an annual subscription free upon submission of your pay data.
Presenter: Jerry Bumgarner, CCP, Director of Research and Compensation Services Cascade Employers Association
■ 550 job titles and growing (executive, exempt, and non-exempt job groups) ■ 24/7 access to accurate pay data through ondemand custom reports - you’ll love this tool! ■ Suggest additional jobs you would like surveyed
Date, Time, Location and Cost Tuesday, November 9, 2010 8:30am to 12noon Cascade Employers Association - Portland Member Price - $110.00/Standard Price - $165.00
salarytrends.com CASCADE EMPLOYERS ASSOCIATION
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TRAINING CATALOG
Coming to Por
2011 Compliance and Payroll Updates
tland
Each year we carefully select an agenda to highlight the most significant developments employers need to know about regarding workplace compliance and payroll issues. These two annual sessions are now offered at one convenient time and location. Attend one or both sessions. Compliance Update: Morning Session
Payroll Update: Afternoon Session
It was another big year for employment legislation. Attend this information-packed session to learn about the latest compliance changes and what lies ahead for 2011. We will cover:
Get up-to-date information on payroll tax requirements and learn about changes for 2011. If you oversee payroll, this session is for you. We will cover:
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Oregon Family Leave Act Family Medical Leave Act Credit Checks in Employment Medical Marijuana Mandatory Meeting Ban E-Verify Privacy in the Workplace (cell phones, texting, etc.) Rest and Meal Periods
Presenter: Jenna Reed, Director of Human Resource Development Services Cascade Employers Association
Wages Fringe Benefits Employer Responsibilities Deposit Requirements & Penalties Independent Contractors Quarterly and Year-End Returns Military Service Obligations Web Site Resources Important Addresses and Due Dates
Presenter: Michael Blanchard, CPA Johnson, Glaze & Co., P.C.
Date, Time, Location: Thursday, December 2, 2010 10:00am to 12noon and 1:00pm to 3:00pm Liberty Northwest Auditorium - Portland
Sponsored in part by
Single Session Price: Member Price - $90.00/Standard Price - $135.00 Dual Session Price, Including Lunch: Member Price - $150.00/Standard Price - $225.00
New Portland Location We’ve just opened an office in downtown Portland. This additional location offers a convenient site for Portland-area employers to access training programs and services. You can now find us in Portland at: 317 SW Alder Street, Suite 1120 503.224.5219
CASCADE EMPLOYERS ASSOCIATION
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TRAINING CATALOG
Human Resource and People Issues (cont.) Employment Law Overview Free to those enrolled in HR Leadership This workshop acquaints managers with the most important and current areas of employment law. Emphasis is placed on preventing problems before they arise and minimizing financial loss.
Harassment Awareness Training for Employees and Supervisors Typically conducted on-site, this public offering provides an opportunity for employees and supervisors who may be new to your organization or who may have missed previous training. Now is the time to get into compliance and ensure all of your employees have received the proper training.
We will cover: ■ Hiring Issues ■ Maintaining an “at-will” relationship ■ Harassment ■ Discrimination ■ Retaliation ■ Wage and hour ■ Rest & meal periods ■ Family leave ■ Drug testing ■ Injured workers ■ Documentation ■ Discipline and discharge
Topics include: ■ Introduction to Discrimination Regulations ■ Protected Class and Civil Rights Issues ■ Legal Definition of Sexual Harassment ■ Recent Case Developments ■ Recognizing Sexual Harassment ■ Popular Myths ■ “In This Together” Film ■ Review of Model Harassment Policy ■ Responding to Claims of Harassment Topics for additional hour of supervisor training include: ■ Investigations ■ Liabilities Associated with Complaints ■ Responsibilities as Supervisors
Presenter: Jenna Reed, Director of Human Resource Development Services Cascade Employers Association Date, Time, Location and Cost Tuesday, November 2, 2010 8:30am to 12noon Cascade Employers Association - Portland Member Price - $110.00/Standard Price - $165.00
Presenter: Jenna Reed, Director of Human Resource Development Services Cascade Employers Association Date, Times, Location and Cost Tuesday, October 26, 2010 Cascade Employers Association - Portland
“In this current downturn, being a member of Cascade is the best investment our company has made. Because of Cascade’s extensive knowledge, we have been in compliance with employment laws, have had access to health insurance, and received help with many of the challenges hitting businesses. You have far exceeded our expectations. Thank you, thank you.”
9:00am to 11:00am (Employee Session) Member Price - $90.00/Standard Price - $135.00 9:00am to 12noon (Supervisor Session) Member Price - $110.00/Standard Price - $165.00
Victoria Cline, Accountant/HR LLM Publications, Inc. Portland
CASCADE EMPLOYERS ASSOCIATION
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TRAINING CATALOG
Improving Trust
Linking Incentives to the Bottom Line Free to those enrolled in HR Leadership This workshop focuses on incentive compensation plan design while emphasizing the importance of a “total compensation” strategy that supports organization success. Using actual corporate experiences, the presenter will guide participants through all aspects of incentive plan design, discuss the keys to plan success, and include a case study to illustrate the importance of careful plan design. Attendees will be encouraged to ask questions and discuss related business experiences that will add value to the class.
Developing trust is critical to leadership and to having a healthy organization. Only a third of Americans trust others and their own top managers. Increasing trust reduces rumors, negativity, gossip and destructive behavior while increasing motivation, teamwork and ethical behavior at all levels. Trust is the foundation for employee commitment and performance, and your influence can make a difference in the trust level in your organization. Share your challenges and learn the causes of low trust, the mistakes that well-intentioned leaders make and Covey’s 13 High Trust Behaviors.
Topics include: ■ Developing a total compensation strategy ■ Determining the right mix of compensation ■ Determining incentive opportunities ■ Selecting the right plan design ■ Selecting the right performance measures
Presenter: Glen Fahs, Training and Organization Development Consultant Cascade Employers Association Dates, Times, Locations and Cost
Prerequisite: Developing Wage and Salary Programs (preferred)
Wednesday, December 15, 2010 8:30am to 10:30am Cascade Employers Association - Salem
Presenter: Jerry Bumgarner, CCP, Director of Research and Compensation Services Cascade Employers Association
Wednesday, December 15, 2010 1:30pm to 3:30pm Cascade Employers Association - Portland
Date, Time, Location and Cost Tuesday, December 7, 2010 8:30am to 12noon Cascade Employers Association - Portland Member Price - $110.00/Standard Price - $165.00
Member Price - $90.00/Standard Price - $135.00
Member Advisory Forum Help us help your workforce thrive so your business prospers. We invite you to join us for this one-hour online forum:
Satisfy Your PHR/SPHR Recertification Credits!
■ Discuss and learn from other Members’ current successes and challenges ■ Provide input to Cascade on areas of HR service and training that will enhance your employment objectives
As an approved provider of the Human Resource Certification Institute (HRCI), many of Cascade Employers Association’s programs qualify for recertification credits.
■ Learn about the newest Association resources Date, Time, Location and Cost Wednesday, September 8, 2010; 10:00 to 11:00am Presented Online for Your Convenience Member Price - FREE
CASCADE EMPLOYERS ASSOCIATION
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TRAINING CATALOG
Human Resource and People Issues (cont.) Misconduct Investigations and Discipline Free to those enrolled in HR Leadership Workplace investigations are an important part of any employer’s disciplinary process and are the first line of defense against lawsuits and company liability. This workshop focuses on practical steps and techniques you need to know about investigations and discipline.
Recruitment and Hiring Free to those enrolled in HR Leadership The success of any organization starts with finding and hiring the right people for the right positions. This session will provide participants with key tools and resources for attracting qualified applicants and best practices for a stream-lined employee selection process.
Topics include: ■ Establishing facts ■ Interviewing witnesses ■ When to involve legal counsel ■ Confidentiality ■ Documentation ■ Weighing the evidence ■ Administering discipline
Topics include: ■ Internal and external recruitment ■ Managing and screening applications ■ Interviewing ■ Ensuring individual success ■ Strategy development Presenter: Jenna Reed, Director of Human Resource Development Services Cascade Employers Association
Presenter: Patrice Altenhofen, President Cascade Employers Association
Date, Time, Location and Cost Tuesday, December 7, 2010 1:00pm to 4:30pm Cascade Employers Association - Portland Member Price - $110.00/Standard Price - $165.00
Date, Time, Location and Cost Wednesday, December 8, 2010 1:00pm to 4:30pm Cascade Employers Association - Portland Member Price - $110.00/Standard Price - $165.00
HR Compliance - A Monthly Webinar Program When you want to do the right thing in the right way for your people, rely on our people. The most common type of question Cascade gets asked is compliance-related. Figuring out how to place an employee on family leave, properly document misconduct, or make a reasonable accommodation can be a frustrating process and if not done properly can lead to liability. This one-hour, monthly Webinar program provides in-depth information and tools for common workplace compliance issues. To make sure you get timely and relevant information, our topics vary each month. Upcoming topics include: ■ Red Flags for Supervisors
Cases in Addressing Employee Conduct The Do's and Don'ts
Wednesday, September 29, 2010 - 9:00am to 10:00am
Thursday, November 18, 2010 - 9:00am to 10:00am ■ Ten Policies You Must Update
Solving Everyday Pain Through a Supervisor Manual
Wednesday, October 27, 2010 - 9:00am to 10:00am
Wednesday, December 29, 2010 - 9:00am to 10:00am
And more to come, scheduled the last Wednesday of every month (except November). Recent topics, available now among our on-demand webinars, have covered: The Rise of Retaliation; Workplace Boundaries - Favoritism, Bias and Harassment; No Documentation - Then it Didn't Happen, Now What? and, Are You Asking For a Lawsuit? Presenters: Cascade Employers Association Professional Staff Cost: Cascade Member Price - $90.00 for single Webinars / Standard Price - $135.00 CASCADE EMPLOYERS ASSOCIATION
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TRAINING CATALOG
Seven Ways to Improve Employee Engagement
Managing and Tracking Family Leave and Absenteeism Free to those enrolled in HR Leadership Many organizations struggle with the bottlenecks and frustrations that occur with employee absences. Through use of real case studies and sample tools, this program provides practical information to help manage employee absences.
This two-hour session will address seven employer practices that, when applied correctly, can help to improve employee alignment with their organization’s mission and goals. The facilitator will discuss how effective talent selection, job placement, goal setting, recognition, and supervision can all work together to create an engaging work environment characterized by greater employee productivity and loyalty, and stronger business results.
We will cover: ■ Basic and advanced family medical leave (OFLA and FMLA) issues including eligibility, tracking, administration, return to work and reinstatement, and other types of medical leave including WC and ADA ■ Setting and communicating attendance standards ■ Chronic absenteeism and tardiness ■ Recordkeeping
Participants will be encouraged to share specific examples of related practices they have tried along with the overall impact. Presenter: Jerry Bumgarner, CCP, Director of Research and Compensation Services Cascade Employers Association
Presenter: Jenna Reed, Director of Human Resource Development Services Cascade Employers Association
Date, Times, Locations and Cost Thursday, September 9, 2010 8:30am to 10:30am Cascade Employers Association - Salem
Date, Time, Location and Cost Wednesday, November 3, 2010 8:30am to 12noon Cascade Employers Association - Portland Member Price - $110.00/Standard Price - $165.00
Thursday, September 9, 2010 1:30pm to 3:30pm PacificSource Health Plans - Springfield Member Price - $90.00/Standard Price - $135.00
New ‘How-To’ Series Do you ever say to yourself, “I wish I knew how to...?” If so, this series is for you. Delivered via Webinar, we will cover topics such as: ■ ■ ■ ■ ■
How to Complete a Disciplinary Action Notice How to Complete Family Leave Paperwork How to Conduct an Investigation How to Engage in the Interactive Process And much more
Coming This Fall
Not only will you learn the process of how to do these things, you will also get the tools (forms and policies) you need to do them at your workplace. These sessions are designed to be short and to the point, giving you exactly what you need. Watch your in-box for details, or visit cascadeemployers.com under Workshops and Events.
CASCADE EMPLOYERS ASSOCIATION
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TRAINING CATALOG
On-Demand Webinars These pre-recorded sessions bring you to-the-point information on relevant employment topics covering compliance, human resource management, leadership, supervision and more. ■ ■ ■
Convenient - at your desk Time saver - access any time, anywhere, or even build your own learning series Typically one hour in length - Member Price $129.00/Standard Price $159.00
Newest Releases ■
Top Ten Handbook Mistakes - A handbook is a tool that you lean heavily upon to communicate important policy information to employees. In this session we identify the top ten things we commonly find missing in handbooks, but think every employer should include.
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The Rise of Retaliation - Retaliation and discrimination are the two most common claims the EEOC receives. What does this mean for your workplace? View this webinar to find out, including a review of recent cases and what you can do to avoid these claims.
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Workplace Boundaries: Favoritism, Bias and Harassment - This webinar provides guidance on spotting red flags, setting appropriate boundaries, and maintaining a friendly work environment.
Past Favorites ■
The Top 10 Secrets of Superachieving Supervisors - There are many challenges in leading others. Superachieving supervisors rise to the occasion in innovative ways. In this session, we try to identify how to promote superachievement in yourself and others.
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Fiduciary Responsibility under ERISA - Am I At Risk? - One of the greatest concerns facing an employer sponsoring a company retirement plan is the legal responsibility and personal liability that comes with running one. Learn the answers to many of the basic questions employers have surrounding "fiduciary responsibility."
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Advanced Family Leave Update - This session expands on the topics covered in Family Leave Basics by using case studies to identify and examine the common mistakes employers make in administering and tracking family leave.
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Performance Management - This skills-building session is designed to help managers and supervisors become more comfortable and effective with the entire performance management process.
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Social Networking - Hear participants in this forum share their experiences, learn from each other, and get practical advice on how to manage employees in the virtual world of social networking.
Coming Soon ■
Current Trends and Perspectives - Trends in the workplace can be subtle or painfully evident. This Webinar has an interactive portion where participants tell us about what trends they see and what they are doing to address them.
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Toxic Attitudes - Attitudes can do major damage to relationships, organizational culture and the bottom line. View this Webinar to find out how supervisors affect employee attitudes and how to move people from victim mode to being part of the solution.
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Communication Choices - In this Webinar, we explore how to create rapport, gain attention/focus, and practice proper follow up. Visit cascadeemployers.com for a complete listing and order form.
CASCADE EMPLOYERS ASSOCIATION
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TRAINING CATALOG
Leadership Basics of Supervision (2-Day Workshop)
Crafting a Revenue Rebound
Every lead, supervisor, and manager should have The Basics. This is a key program for supervisors.
Do you find yourself making statements like, “Our sales have topped out” or “We’re in a sales slide”? Wouldn’t it feel great to say, “We’re having a sales rebound”? A Revenue Rebound occurs when key sales decisions are made from a strategic perspective, and it begins at the top. If the business leaders are not focused on answering the right questions in the right way, the chances of successfully crafting a Revenue Rebound are greatly diminished.
Leadership Skills – Build insight and strength in: ■ What it really means to be a supervisor – the expectations, role, and obligations. ■ Motivation and Improving Performance ■ Communication and Conflict Resolution ■ Goal Setting ■ Giving Positive and Critical Feedback
Are you a top executive who wants to turn your revenue decline into revenue rebound? If so, this workshop is for you! You will learn how to:
Employment Relations – Develop an understanding of: ■ Basics of Employment Relations Law ■ Developing Performance Standards ■ Discipline and Documentation
Determine if you have the right “sales leadership” Focus on the “right targets” Pick the “right sales direction” Select the “right strategies” Develop and implement the “right sales systems and processes” ■ Allocate the “right resources” ■ Craft the “right plans” ■ And implement with the “right follow through” ■ ■ ■ ■ ■
Every participant who completes the program receives a personalized certificate. Presenter: Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association Dates, Time, Locations and Cost
Presenter: Scott Philips, Consultant, OneAccord
Wednesday and Thursday, September 15 & 16, 2010 8:30am to 4:30pm Cascade Employers Association - Salem
Date, Time, Location and Cost Thursday, October 28, 2010 2:30pm to 4:30pm Cascade Employers Association - Salem Member Price - $90.00/Standard Price - $135.00
Tuesday and Wednesday, September 28 & 29, 2010 8:30am to 4:30pm Knife River - Central Point Thursday and Friday, November 4 & 5, 2010 8:30am to 4:30pm Cascade Employers Association - Portland Member Price - $325.00/Standard Price - $485.00
CASCADE EMPLOYERS ASSOCIATION
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TRAINING CATALOG
Leadership (cont.) Leadperson Effectiveness
Learning to Lead: 3-Part Series
The job of leadperson is tough. It demands you strike a difficult balance between being a worker and being a supervisor. Getting the job done when you (and everybody else) know that you have little authority requires some complex skills.
The values, language and skills in Learning to Lead provide an enterprise-wide approach for aligning the power of people and knowledge with your organization’s strategic goals. With the rarest of exceptions, leaders are truly made, not born. These courses deliver high-performance strategies for personal leadership that keep employees on track and moving in the right direction.
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Making the switch from co-worker to leadperson Clarifying your role Understanding other people and motivation Dealing with negativity in yourself and others Team-building skills Communication Leadership skills (when you have limited authority) Goal-setting Keeping track and giving recognition Coaching and training for better performance
■ The Basic Principles for a Collaborative Workplace presents a set of guidelines for day-today interactions – The Basic Principles – that put the organization’s shared values into action. Wednesday, September 15, 2010 ■ Giving Recognition helps participants acknowledge the accomplishments of peers, managers and suppliers in meaningful, appropriate ways. Wednesday, September 22, 2010
Presenter: Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association Dates, Time, Locations and Cost
■ Giving Constructive Feedback instructs participants on how to get information to the right people at the right time, bring problems to the forefront and build strong working relationships that foster ongoing learning and mutual respect. Wednesday, September 29, 2010
Wednesday, October 27, 2010 8:30am to 4:30pm Cascade Employers Association - Portland Thursday, December 16, 2010 8:30am to 4:30pm Cascade Employers Association - Salem
Presenter: Kathleen Hoeg, MBA, Consultant
Member Price - $195.00/Standard Price - $295.00
Time, Location and Cost 8:00am to 12noon PacificSource Health Plans - Springfield
On-Site Training ...
Single session price: Member Price - $110.00/Standard Price - $165.00
YOUR FACILITY - OUR EXPERTISE
3-Part series price: Member Price - $295.00/Standard Price - $425.00
Nearly any topic in Cascade’s core curriculum can be presented at your choice of location and adapted to fit your organization’s culture and goals. ■ Easy to set up ■ High impact ■ ■
Cost-effective Many programs are also available for your Spanish-speaking employees
For details, call 800.835.5518 or e-mail training@cascadeemployers.com. CASCADE EMPLOYERS ASSOCIATION
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TRAINING CATALOG
Profitable Cultures: Creating Organizations that Maximize Results
Sales Process: A Winning Sales Process in a Changing Economy
Culture is what drives your business when you’re not there. For companies, culture impacts both top and bottom line profitability. Culture is typically deemed an intangible that can’t be measured or controlled. The truth is that culture is measurable, and that which can be measured can be changed.
Have you ever heard the statements that “sales happen” or “there is a lot of mystery to sales”? These statements are far from the truth in well-run sales organizations. The reality is that “sales is a process not an event”. Companies that have the fewest issues around revenue generation have the most purposeful and methodical approaches to sales.
In this workshop, we will explore the tangible effect that culture has on an organization and the impact different leadership styles have on defining culture. John Kaminski has melded leadership lessons from gurus Collins, Lencioni, Kotter & Heskett with the science of the Organizational Culture Inventory®, developed by Cooke & Lafferty and utilized worldwide.
How would you rate your organization? Is there room for improvement in your sales process? If you are a leader who is always looking to improve, then this workshop is for you. You will learn how to combine both the art and science of sales with the following: ■ ■ ■ ■ ■ ■ ■ ■ ■
■ Learn how to create an organization that people want to be involved with - a constructive culture can increase your bottom line by upwards of 750%. ■ Complete a personal organizational culture assessment - gain insight on where your leadership skills are today and where you want them to be. ■ Gain a solid appreciation for how your leadership style defines your organization and understand the true impact of “it all starts at the top.”
Prospecting/Targeting Contacts Planning Building Trust and Rapport Needs Analysis Follow up Funnel Management Reporting Process Refinement
Presenter: Richard J. Brune, Consultant, OneAccord Date, Time, Location and Cost Thursday, November 18, 2010 2:30pm to 4:30pm Cascade Employers Association - Salem Member Price - $90.00/Standard Price - $135.00
Presenter: John Kaminski, Consultant, OneAccord Date, Time, Location and Cost Thursday, September 23, 2010 2:30pm to 4:30pm Cascade Employers Association - Salem Member Price - $90.00/Standard Price - $135.00
Maximizing Your Membership Investment Whether you’ve been a Member of Cascade Employers Association for years or you’ve recently joined, knowing the benefits of membership is vital for maximizing your membership investment. This free Web-based briefing will review the wealth of HR business solutions available to you and how to access them. We will cover: ■ Resources and tools at no charge ■ Services and resources at reduced rates ■ Recently introduced services and products ■ A tour of Cascade’s information-rich Web site and Members-Only Area CASCADE EMPLOYERS ASSOCIATION
Presenter: Gayle Klampe, Director of Member Relations Cascade Employers Association Date, Time, Location and Cost Tuesday, October 19, 2010, 10:00am to 11:00am Presented Online for Your Convenience 13
TRAINING CATALOG
Safety and Workers’ Compensation Basic Medic First Aid®/AED
Reasonable Suspicion Training
Participants who complete this workshop will receive a successful certification card in CPR (Cardio-Pulmonary Resuscitation) and first aid. The program meets OSHA requirements for the states of Oregon and Washington.
In this two-hour workshop participants will receive training on the signs and symptoms of drug use and the signs and symptoms of alcohol misuse. This training certifies that supervisors have received the qualified training to make conscious decisions and documentation regarding reasonable suspicion for drug and alcohol testing.
This workshop will include training in basic skills: ■ SETUP and Barriers ■ Assess Responsiveness ■ Opening Airway ■ Foreign Body Airway Obstruction ■ One-Rescuer CPR ■ Chain of Survival ■ Formal & Informal Debriefing ■ Control of Bleeding ■ Shock Management ■ Ongoing Assessment
Topics covered include: ■ Introduction to Drugs and Alcohol in the Workplace ■ Pre-Test Process ■ Effects of Drugs and Alcohol (personal, social, workplace) ■ Observing Signs and Symptoms of Drug and Alcohol Use and Abuse ■ How to Deal with Difficult Situations ■ Approaching Workers in Cases of Reasonable Suspicion ■ Post-Test Process
An AED (automated external defibrillator) shortcourse follows the Basic training. It will cover: ■ Basic AED operation ■ Integrating the use of an AED in your emergency plan ■ Troubleshooting and other considerations
Presenter: Jenna Reed, Director of Human Resource Development Services Cascade Employers Association
Presenter: ABC Lifeline, a Medic First Aid training service.
Date, Time, Location and Cost Tuesday, November 30, 2010 9:00am to 11:00am Food For Lane County - Eugene Member Price - $90.00/Standard Price - $135.00
Date, Time, Location and Cost Tuesday, October 5, 2010 8:30am to 1:30pm Cascade Employers Association - Salem Member Price - $90.00/Standard Price - $135.00
Liberty Northwest and Cascade Employers Association partner to offer qualifying Cascade Members a comprehensive Workers’ Compensation Group Program. ■ Pricing incentives to encourage improved safety and reduced losses. ■ Premium credit to policyholders who maintain a qualifying drug free workplace program during policy period. ■ Highly trained risk management team responsible for monitoring the group’s performance and providing assistance to employers experiencing safety problems. To learn more about this comprehensive program, contact Cascade at info@cascadeemployers.com. CASCADE EMPLOYERS ASSOCIATION
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About the Presenters Patrice Altenhofen, President Cascade Employers Association Patrice was appointed President in the fall of 2006 and carries forward Cascade’s reputation for providing collaborative, responsive, and solution-oriented services. Prior to becoming President, Patrice served as General Counsel and Director of Human Resource Development Services. As a creative and approachable human resource professional and attorney, Patrice is credited with developing innovative training programs on a variety of employment-related issues for executives, managers, and supervisors, including the Association’s comprehensive HR Leadership Program. She routinely participates in the development of long-term human resource and compliance strategies with top-level management of organizations from diverse industries.
Michael Blanchard, CPA, Johnson, Glaze & Co. Michael is a CPA and shareholder with Johnson, Glaze and Co. He has worked there since January 2000, providing tax, accounting, and management advisory services to a client base that includes small and medium size businesses and individuals with complex planning needs. He was born, raised, and currently resides in Dallas, where he and his wife raise three children.
Richard J. Brune, OneAccord Richard is a sales and marketing professional with over 30 years of experience in building and managing some of America’s most recognizable consumer brands. He is an effective leader with the ability to build highly productive and motivated sales teams and a bottom-line executive with the ability to reduce operating expenses while continuing to enjoy growth and profitability. His approach is one of service by directing, coaching, mentoring and providing the resources necessary for people in the organization to be successful. Richard has a BS degree in Business Administration from Central Michigan University with a triple major in Marketing, Economics and Psychology.
Jerry E. Bumgarner, CCP, Director of Research and Compensation Services Cascade Employers Association Jerry has devoted more than 40 years to the field of human resources, specializing in the compensation area. He provides specialized compensation support to employers (e.g., market pay ranges, competitive pay assessments, incentive plans, performance management), and helps Cascade members to align pay with business results. In addition, Jerry conducts compensation surveys for numerous industry groups and serves as a participant and chairperson on user steering committees. A regular presenter for workshops on the above topics, Jerry also serves with various local, regional and national professional HR groups.
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Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association Glen is one of Oregon’s most active management trainers and consultants. He is a change agent who uses training and involvement processes as ways to build skills, commitment and team work. He teaches classes on leadership and professional transitions regularly for Portland State University and has served on the local boards of United Way, Habitat for Humanity, The Oregon Ethics Commons (as President), and The American Society for Training and Development (as Oregon Chapter President). He presents workshops on performance management, leadership and communication skills, and is certified in AchieveGlobal’s highly successful Learning to Lead program. Glen is particularly skilled at customizing on-site programs for employers.
Kathy Hoeg, Consultant Kathy Hoeg has over 20 years experience as an organization development specialist in the energy and banking industries. Her background includes leadership of company-wide performance improvement initiatives and design of leadership, teamwork, and technical skills training programs. She has an MBA from Columbia University and has taught college courses in management theory and organizational behavior. She is a certified trainer for AchieveGlobal, Interaction Associates, and Blessing-White and is also a lead facilitator for the City of Eugene’s outdoor challenge course.
John Kaminski, OneAccord John is passionate about guiding companies to the next level while emphasizing the importance of strong leadership and organizational culture. He started his career with Xerox before founding DocuMedX, a medical services business twice recognized as one of the “Best Companies to Work For.” Today, John is a coach and mentor working with business owners and C level executives across the nation as a Principal in OneAccord. In addition, he is a certified facilitator of The Pacific Institute, and a frequent speaker on the topics of sales strategy, leadership, and organizational culture.
Gayle Klampe, Director of Member Relations Cascade Employers Association Over 30 years at Cascade, Gayle has been involved in a variety of Association capacities. With her experience and knowledge of Association services, and her ability to communicate the value of membership, she serves as Director of Member Relations. In this role, Gayle oversees all membership activities. She instinctively assesses the needs of employers, linking them to the resources that help advance workplace success. Gayle also manages coordination and development of Association marketing and communication activities, and has a contagious sense of humor.
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Scott Philips, OneAccord Scott is a seasoned executive with over 30 years of diversified experience in enterprise wide leadership. He is recognized as an action-oriented leader with strengths in strategic management, business assessments, global brand building, business development and enterprise selling. Currently Scott serves as an executive coach for more than a dozen CEOs, business owners, or other executives in the Northwest. He holds a BS degree from Lewis & Clark University in Portland, Oregon and an MS in Management from Marylhurst University in West Linn, Oregon.
Jenna Reed, JD, MBA, Director of Human Resource Development Services Cascade Employers Association Jenna joined Cascade’s Human Resource Development Team in 2004 as Human Resource Compliance Specialist, becoming Director of HR Development Services in fall of 2006. She works in a variety of areas with Cascade, including employment law compliance, employee handbook development, training, affirmative action, human resource program assessments, and on-site support. Jenna integrates compliance, best practices, and practical management solutions to help Member organizations achieve positive results in workforce management. Jenna is a member of the Oregon State Bar, and received her Juris Doctor and Master of Business Administration from Willamette University where she emphasized her studies in labor and employment law, human resources, and organizational development. She is also a Board member for the NW EEO/ Affirmative Action Association and a member of SHRM.
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Training Locations Cascade Employers Association - Salem 4068 Hudson Avenue NE, Salem, OR 97301 From I-5, take the Market Street Exit, #256. Turn EAST onto Market Street. Travel 2-3 blocks and turn RIGHT at the second traffic light. Proceed down Lancaster Drive about a mile and a half, then turn LEFT at Hudson Avenue. We are in the building behind the Stereo King. Cascade Employers Association - Portland 317 SW Alder St. #1120, Portland, OR 97204 We recommend you check MapQuest.com for the best directions from your location. Food For Lane County 770 Bailey Hill Road, Eugene, OR 97402 From I-5, merge onto 1-105 W via Exit #194B toward Eugene. After about three miles, take the OR-99 N exit towards Florence, and take a SLIGHT RIGHT onto W 6th Ave. Then follow the OR-126 signs: turn LEFT onto Garfield Street, and RIGHT onto W 11th Ave. Finally, after 1.2 more miles, turn RIGHT onto Bailey Hill Road. Parking is in front of the building. 3959 Hamrick Road, Central Point, OR 97502 Knife River Corporation From I-5, take Exit #33 toward Central Point. Turn EAST onto E Pine Street, and continue two-thirds of a mile. Finally, turn RIGHT onto Hamrick Road. Liberty Northwest 650 NE Holladay Street, Portland, OR 97232 From I-5 northbound, take Exit #302A toward Rose Quarter/Broadway. Turn RIGHT at NE Weidler Street, then take the 3rd RIGHT onto NE Martin Luther King Jr. Boulevard, then turn LEFT at NE Holladay Street. For parking, turn RIGHT on 7th Street, then go two blocks and turn right into the Liberty Center Parking Garage. Park in the first level or above; cost is $1.50/hr or $8.00/day. Finally, take the elevator to the lower level and enter the Liberty Center Building. Meeting will be held in the Gill Auditorium. PacificSource Health Plans 110 International Way, Springfield, OR 97477 From I-5 southbound, take Exit #195A toward Springfield/Gateway Mall. Merge onto OR-569 E, and continue for a third of a mile. Turn LEFT at Gateway Street, an immediate slight LEFT onto N Game Farm Road, and finally take the first RIGHT onto International Way. Please note: Prior to each program, registrants will receive detailed driving directions to training locations.
5 Easy Ways to Register for Training 1. Phone:
4. Fax: Fax the registration form on the opposite page to Cascade at 503.585.4322.
Our knowledgeable staff is always ready to assist you. You can reach us at 503.585.4320 (Salem), 503.224.5219 (Portland), or toll free at 800.835.5518.
5. Mail:
2. Web site:
Mail registration form with payment to: Cascade Employers Association 4068 Hudson Avenue NE Salem, OR 97301
Register online at cascadeemployers.com under “Workshops and Events.�
3. E-Mail: E-Mail us at info@cascadeemployers.com. CASCADE EMPLOYERS ASSOCIATION
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Registration Form Program Title _________________________________________________________________________ Date(s) ______________________________________________________________________________ Time(s)______________________________________________________________________________ Location _______________________________________________Cost __________________________ Organization Name: ____________________________________________________________________ Mailing Address: ______________________________________________________________________ City: __________________________State: _______________________________Zip: ______________ Telephone: _____________________________________________Fax: __________________________ Contact Person: _________________________________________E-mail: ________________________
Please make the following reservation(s): Name: ________________________________________________Title:__________________________ E-mail: ______________________________________________________________________________ Name: ________________________________________________Title:__________________________ E-mail: ______________________________________________________________________________
Multiple Registrants Register two or more people for the same program and receive a 10% discount on total registration fee.
Payment Options Check (Make payable to Cascade Employers Association) Bill My Company (For nonmember billing, please provide a P.O.#_________________________) Charge My: MasterCard Visa American Express Card # __________________________ Expiration Date: Month____ Year_____ Customer Code # ________ Signature____________________________________________________ Print Name (as shown on card)____________________________________________________ Email Address for Credit Card Receipt: _____________________________________________ Billing address, if different from above: _______________________________________ Cascade Employers Association will make every effort to meet a request for disability accommodation. If you require accommodation, please contact us at Salem 503.585.4320 or Portland 503.224.5219
Cancellation Policy Cancellations received up to five business days prior to a training program are fully refundable. Cancellations received less than five days prior to a program, or no-shows, are non-refundable; however, fees may be applied to a future training session.
How to Register Mail To Cascade Employers Association 4068 Hudson Avenue N.E. Salem, OR 97301 CASCADE EMPLOYERS ASSOCIATION
Phone Salem 503.585.4320 Portland 503.224.5219 Fax To 503.585.4322
E-Mail tmenke@cascadeemployers.com Web site cascadeemployers.com TRAINING CATALOG
Training Tip: Planning Your Learning By Glen Fahs, PhD, Training & Organization Development Consultant Cascade Employers Association When prioritizing your training needs, it’s often helpful to use the journalists’ framework of answering Who, What, When, Where, Why and How. Who: Most organizations give training priority to managers and professionals, often overlooking frontline employees who typically have less training and education and who may benefit both mentally and emotionally. Employers who train all employees well are viewed as leaders who care and employees will in turn return that loyalty. What: Two key skills in organizational success are customer service and teamwork. Is it time to strengthen the bonds you have with internal and external customers? Whether they have leadership roles or not, your employees will have a better approach to work if they learn: ■ How to deal with difficult people ■ How to minimize negativity, rumor and gossip ■ How to set, support and track goals ■ How to disagree constructively and use a win-win approach to conflict resolution When: Going into a new role is a perfect time for training, since the individual is anxious to improve their competence. Some employers see Most important determinants of lasting value from training the value of providing new employees a week or more of orientation before they are expected to know their jobs. Employees need to know the 1. Strong partnership between organization’s mission, vision, values, resources, policies, and procedures management and the trainer on soon after arrival -- preferably getting a start during the hiring process; the front end. however, frequent short sessions work better than long ones. 2. Effective preparation of learners by their supervisors so they Where: In-house training is usually conducted on-site, but investing in enter the sessions committed to a retreat setting, hotel or other off-site meeting space can get people gaining specific skills. “out of the box” and away from distractions. It is illuminating how well employees are able to perform when they can’t run to a supervisor with 3. Follow up by supervisors so the every issue. end of a training session is just the beginning. Why: Training helps prevent lawsuits, major conflicts, and accidents. Yes, safety experts say a positive organizational culture is a powerful force for safety. Training also develops clarity, commitment and better ways of getting the job done. Research shows that “opportunities to learn and grow” and “management support for development” improve retention, innovation, customer loyalty, productivity and profitability. How: Make it interactive and relevant. Rather than re-inventing the wheel, the best common approach is to work with a consultant who specializes in what you need. Public workshops help handle individual needs and give exposure to a wide variety of experiences. In-house training builds relationships, addresses team issues and supports people who are experiencing challenging changes. Make sure the consultant customizes before and during the training so the topics deal with real issues.
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