In Touch Summer 2022 by Wales & West Housing

I n Touch T he m ag az i n e f or r e s i de n ts of Wal e s & We s t H ou s i n g

F R E E

S U M M E R 20 22

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e to reside t rs yllis avies, of C ae C amlas, N ew tow n, also had cause for cele ra o as s e rece tly cele rated er 10 0 th b i r thday a d received a tele ra fro the Q ueen. yllis oved i to ae a las e it as first uilt i a d is t e o ly re ai i ori i al reside t or e ast of t e o ica s as s e says. i e t e uee , s e e oyed a ee e d of cele ra o s it er family and a party at her church.

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ur to pa es for a rou d up of photos from your la u u ilee par es

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ers of sta direct y t eir e ail. or e a ple,

O the r l an g u ag e s an d f or m ats I f you w ould lik e a copy of t is edi o of ouc i W elsh or another language or format, for ex ample, in large print, please let us k now and w e w ill help you.

C O N TE N TS a i sure e et value for money e t e elp you eed it your fi a ces i d out t e applia ces t at eat the most energy in your home ur e loo uarterly performance report our la u u ilee p otos ro s to o fires w hat you can do to k eep the noise dow n and b e a good neighb our u les ree fu places to ta e t e family that don’ t cost money day i t e life of a . ite S uperintendent

et social it ales & W est H ousing F ac e b ook faceb ook . com/ w w housing i er @ w w ha L i n k e di n link edin. com/ company/ w w ha In s tag r am instagram. com/ w w housing

very e ort as ee ade to ensure the accuracy of the i for a o i t is pu lica o . it t e ever c a i circu sta ces e ould advise reside ts to c ec up to date i for a o o our e site w w ha. co. uk , the W elsh over e t e site, u lic H ealth W ales w eb site and other o cial a d reputa le sources.

M essage from A nne elco e to t e su er edi o of I n Touch. is su er feels di ere t fro previous years. ile ovid , a d t e restric o s it b rought, are ( hopefully) b ehind us, there are other c alle es a ead. e are livi i u certai es. e o oi cost of livi crisis as rou t fi a cial ards ip to a y of our co u i es. o, e ave decided to focus o savi o ey as t e t e e of t is edi o , a d for t e rest of the year. W e look at w hat w e are doing to help you, our residents, and some of the t i s you ca do too it ps to save o your ills a d places you can go for support. ur e a cy upport cers are or i arder t a ever to help you to mak e the most of your income and claim the fi a cial support availa le. e look at some of the areas w here they can help. s a or a isa o e too must w ork hard to mak e sure e et value for o ey e loo i a er your o es a d b uilding new ones. Y ou can see how w e are doing in our

e loo uarterly perfor a ce report, ere e s are sta s cs a d your feed ac o our services i easy to read ite si e reports. W e also highlight the areas w here e are a i i prove e ts follow ing your feedb ack . W e also feature the results of our a ual eside t a sfac o urvey, it our overall sa sfac o score re ai i i at per ce t. u e a y of us ca e together to celeb rate the Q ueen’ s la u u ilee. ere ere street par es a d a er oo teas alore across our co u i es and you can see the photos from this great occasion in our special u ilee allery. E lsew here w e share ideas for fun things that are free to do and w ill k eep the family occupied this summer, and w e get out into the arde to e plore t e e efits of community gardens. ope you fi d t is edi o i for a ve a d useful. f you ave a y ues o s or ideas, please get in touch. A n n e H i n c he y Group Chief Executive w w ha. co. uk

M NO E N W E Y S M A TTE R S

for money a i t e ost of our o ey is ore i porta t t a ever, ot for our residents and us as a landlord. ro t e services e provide to t e o es e uild, e or ard to ac ieve value for o ey. at does t ea e o for t e c eapest op o , ut e focus o value suc as t e uality of aterials e use, for ex ample, in our new k itchens and b athrooms. W e discuss w ith you w hat a ers to you so t at e ca u dersta d at you eed. ere are so e of t e ays e are or i ore e cie tly to provide safe and secure homes for as long as you w ant them.

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e airs W hen you report a repair, our tea s ai to fi t e fault o t eir first visit, erever possi le. W e are currently ab le to repair 7 ou t of 10 repairs duri t e first visit, ic saves our opera ves e y ot avi to retur a seco d e. e result is a e er service for reside ts a d i er sa sfac o levels at 9 .5 ou t of 10 .

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n e w hom e s There are occasions w hen our opera ves ill e carryi out a repair a d o ce a ot er o ur e t repair a d ca a e a note of the parts needed or measurements, so they can retur it t e ri t e uip e t savi e o a ot er call out. ( For more information on our repairs performance see page 16) .

i ce e lau c ed our year lo ter co struc o part ers ip i it a u er of els co struc o part ers, e ave uilt u dreds of new homes. This has allow ed us to w ork ore e cie tly it a ra e of small, medium and large usi esses across ales to deliver

M O N E Y M A TTE R S

uc eeded e o es a d secure j ob s. W hilst last year w as a challenging one for the co struc o i dustry, e co ued to or it our partners w ho b uilt 3 26 n e w hom e s ac r os s Wal e s . This year w e are currently on site b uilding another 7 8 0 n e w hom e s .

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ur ousi sta are a le to ave t e ri t co versa o s it you if you are struggling w ith rent payments. i ce i ves i our e pay e t pla syste i , e ave ee a le to tailor pay e t pla s t at are a orda le for residents. urre tly e ave , residents w ith payment plans. f you are avi trou le maintaining your rent payments, please speak w ith your H ousing cer, o ca elp.

efore ovi i to a ales & W est H ousing home as a new resident, our Tenancy upport cers s ill w ork w ith you to complete a pre te a cy ud et. t is ay you ca receive advice and support w ith b ills and any deb t, and mak e sure that you ca a ord to live i your home. veryo e o lives i o e of our homes has access to fi a cial elp fro our s. They can help you to claim t e elfare e efits you are e tled to a d ca support you it advice o a a i your money and deb ts. or e a ple, re ular b udget check s can help you

ee it k eep on track w ith your income and b ills, and can highlight areas w here you could reduce spending. I t can also spot areas ere t ere ay e addi o al grants or funds you can claim. Y our TS O can also help you to mak e your claims. They can also elp y su es a d w ork ing w ith other agencies o are a le to o er elp suc as tep a e i cases of i level de t. They also w ork w ith the russell rust to ide fy reside ts stru li to a ord food.

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M O N E Y M A TTE R S

e i t a a e r e thr ou g h the c os t of l i v i n g c r i s i s e cost of livi crisis is i everyo e. s t e prices of everyday livi i crease fro t e food w e eat to how w e heat and pow er our homes, our Tenancy upport cers are elpi ore and more residents. H ere are some of the w ays they are helping.

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e sh ater’s e tari is designed to help the low est income households w ith their do es c ater ills. o ualify, someone in your household must receive at least o e ea s tested e efit a d t e co i ed a ual household income must b e b elow w w ha. co. uk

, for si le people, , for t o a d , for or ore people. f you ualify, els W ater w ill cap your w ater b ill so you o t pay over . a year. o a e a applica o visit r r e s rt ith i s he tari and complete t e applica o o li e or ri 0 8 0 0 0 5 2 0 14 5 . u e els over e t announced a £ 4 m i l l i on f u e l v ou c he r s c he m e to help some of t e ost vul era le ouse olds. The ex tra help w ill b e targeted to ards people it pre pay e t meters and households not connected to mains gas. I t w ill

also include a H e at F u n d for eli i le ouse olds livi o t e gas grid. V ouchers w ill range from i su er o t s to i i ter, it ouse olds receivi up to t ree vouc ers over a si month period. The War m H om e s D i s c ou n t can ive you o your electricity b ill for the w inter period b etw een cto er a d arc , if you ualify. f you ualify it is applied to your electricity b ill. Y ou could also et o ey o your as ill if your supplier provides you it ot gas and electricity ( k now n as a dual fuel tari . f you et t e uara tee redit

M O N E Y M A TTE R S element of P ension C redit the discount w ill normally b e applied auto a cally, or you s ould receive a le er fro t e et ee cto er a d ece er to let you o if you eed to ta e a y ac o or co fir a y details w ith them. I f you’ re on a low income and e certai e efits you ave to apply directly to your supplier for a discou t a d it s e erally ive o a first co e, first served asis. or ore i for a o o o to apply visit e he er r e e efits e t e e ts hat is the ar hom e - di s c ou n t- an d- how - c an - Ia or speak w ith your TS O .

P e r s on al e e e e a e t e a e A l l ow an c e

or you can call the e a e a e e i e on 0 8 0 0 7 3 1 0 122 a d re uest t at t ey se d you a form to complete. Y our TS O or i e s dvice ca elp you complete this form.

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A s s i s tan c e F u n d Y our TS O can help you to apply to the e art e t f r e si s’ is re ar A s s i s tan c e F u n d, w hich can help it pay e ts if you ave a delay i e efit pay e ts, are o a low income or in need of fuel vouc ers er e cy ssista ce ay e t u d . ere is also elp availa le for uyi esse al fur iture a d ite oods if you are ovi i to your first o e or replaci ro e esse al ite s, t rou t e dividual ssista ce ay e t scheme. Y ou can apply yourself online at a es is re ar assista e f af h a or b y phoning 0 8 0 0 8 5 9 5 9 24 ut you ca ot et ore t a grants in a year.

f you ave a e tal or p ysical disab ility, you could consider applying for a P ersonal I ndependence P ayment ( P I P ) ( if you are w ork ing age) or e da ce llo a ce if you are re re e t a e . Y ou need to contact the is re ar epart e t of or a d H ou s i n g P ay m e n ts P ensions b y telephone on 0 8 0 0 9 17 2222 to a e a i i al Y ou can apply for these clai a d re uest a applica o discre o ary pay e ts if you for . t is advised t at you see help from your Tenancy S upport cer or i e s dvice to co plete t e for , ic is uite lengthy and detailed. To claim e a e a e you need to access the follow ing w eb site: g ov .u k / g ov e r n m e n t/ ia sa e a e al l ow an c e - c l ai m - f or m and complete the form online b efore pri a d se di it to ree st e a e a e

ave a u a orda le ousi cost, e. . a s or all of ousi e efit, re t arrears, ovi costs, or b edroom tax . I f successful the payments are usually made for a limited e, arou d ee s, ilst you overco e a fi a cial ards ip or ove to alter a ve acco oda o to suit your fa ily si e. o e es it ca also e a si le pay e t to cover your costs of ovi . Y ou can apply for these through your local cou cil ousi e efit department. Y ou w ill need to b e in receipt of either H ousing e efit or iversal redit H ousing C osts to b e considered. o a e a o li e applica o visit your local cou cil s e site a d searc for iscre o ary ousi ay e t applica o . ou ill eed to provide proof of income and ex penditure.

P e n s i on an d P e n s i on C r e di ts I f you w ere b orn b etw een cto er a d pril you are eli i le for t ese pay e ts fro your t b irthday. I deally you should ait for t e i vita o to clai le er ic is se t et ee a d o t s prior to your

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M O N E Y M A TTE R S o peris a le food fro t eir local food b ank . This food can b e collected from a foodb ank centre or is so e es o e delivered to you. e erally, you ca o ly receive parcels every o t s, ut t is is discre o ary ased o i dividual circu sta ces.

t irt day, ut you ca clai it out t e le er o earlier t a o t s prior to your t b irthday. C laims are made online: g ov . e state e si h to- c l ai m or alter a vely y telephone: 0 8 0 0 7 3 1 7 8 9 8 . f you are s ll or i , you may w ant to defer claiming your state pension. Y ou can check if you ualify o t e e sio redit C alculator: e si c r e di t- c al c u l ator .

e st f i i P ay m e n t for those on means tested e efits. ouse olds w ho are eligib le w ill get a pay e t of t is year, made in tw o instalments. This includes all households receivi a u er of e efits a dt e ill a e t e payment in tw o lump sums t e first fro uly, it t e second in the autumn. To b e eligib le you must eit er e clai i t e e efits o ay t , or ave started a successful claim on that date. •

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rt fr the G ov e r n m e n t ay t e K over e t announced a pack age of support to help millions of households across t e K. ey are i creasi the seh rt , w hich is managed b y local aut ori es. They also announced a series of payments to help households, w hich include:

D e al i n g w i th de b ts Y our TS O can help you to manage your de ts. or e a ple, t ey ca elp you to a e a applica o to ave arrears i re t or cou cil tax , or fuel or w ater deb t, paid directly to t e or a isa o s you o e t rou your iversal redit e tle e t as a ird arty educ o . ere are li ita o s, ut your or local i e s dvice ca elp you. f you do ot ave e ou o ey to live o ecause of deduc o s fro your iversal C redit payments, you can ask for a fi a cial ards ip decisio to reduce your deduc o s.

account, w hile customers w ith pre pay e t eters ill ave the money applied to their eter or paid via a vouc er.

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er i s rt he e dou led to a o e o payment as a grant. E nergy suppliers ill deliver t is support to households it a do es c electricity eter over si o t s fro cto er. irect de it a d credit custo ers ill ave the money credited to their

e st f i i P ay m e n t for pensioner ouse olds as a top up to t eir a ual i ter uel ay e t i ove er ece er. or

ore i for a o visit

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m e n t/ st f i i f i i s ay - 20 22

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Y our TS O can help you get a food parcel from Trussell Trust if you are stru li to a ord food. C are professionals such as Tenancy S upport W ork ers, i e s dvice sta , ealt visitors, sta at sc ools a d social or ers ide fy people i crisis and can issue them w ith a food a vouc er. is ea s people ca receive a food a parcel of t ree days utri o ally ala ced, w w ha. co. uk

f you ould li e advice and support to manage your money, please contact your Tenancy upport cer or call .

M O N E Y M A TTE R S

hi h a ia e eats the e n e r g y i n y ou r hom e ?

A s gas, oil and electricity prices co ue to roc et, ei e cie t it our use of e er y as ever b een more important. C hoosing the most energy e cie t ouse old applia ces ca elp you save e er y a d o ey o ills. o ever, so e common household items use more energy than others. ere, e fi d out ic are t e b iggest users of electricity in the home, according to the E nergy avi rust a d o er so e ps o o to use t e as e cie tly as possib le.

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W ashing machines, dishw ashers and tumb le dryers account for of a typical e er y ill.

The pow er needed to heat the w ater that they use pushes up co su p o , a i t e e er y u ry ouse old appliances. c vely c oosi to as clot es at a low er temperature can help reduce your e er y co su p o . si your as i ac i e o a de ree cycle i stead of i er te peratures, ca also save o ey. ry to avoid as i alf loads to save your ater. e sa e advice oes for your dis as er use t e co se if it as o e a d try to ait u l it s full to set it o . void usi a tu le dryer for your clothes: dry clothes on rack s inside w here possib le and safe or outside in w armer w eather, b ut a e sure you leave a i do ope for ve la o .

F r i dg e / f r e e z e r s rid es a d free ers accou t for arou d of t e avera e household’ s energy b ill.

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M O N E Y M A TTE R S

These appliances need to stay o all t e e, so t ey re co ually dra i po er to maintain a constant temperature. They’ re also among the longest las applia ces i our o e.

e typical frid e free er as a lifespa of years i ce t ey ll eo ours a day, a d could last you years, t ere s a u e e efit to i ves i a e er y e cie t o e. e e t e

you’ re b uying a new fridge or free er, co sider t e s allest t at meets your needs, as w ell as the i est rated o e you ca a ord. e ular defros ca also help.

M ak e sure you turn your lights o e you re ot usi t e or e you leave a roo . is ill also save you o your a ual energy b ills.

they only heat the food and not t e air space i side. ry to avoid overfilli t e e le a d save o your electricity b ill.

E l e c tr on i c s ro laptops to s to a e co soles e are ore relia t on electronic gadgets than ever, a d t ey o accou t for arou d of our e er y ills. o e of t e oldest advice re ai s releva t re e er to tur your devices o , ot leavi t e o sta d y, w here possib le. f you are i ves i a e , loo for t e ost e er y e cie t o e you ca a ord, or c oose a s aller scree si e to save o ru i costs.

i h i ta es up arou d of a avera e o e s total e er y b ill. Y ou can reduce the amount of energy you use b y replacing alo e ul s it s. f t e avera e ouse old replaced all ul s it s, it ould cost a out a d save arou d a year on b ills.

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C ook i n g rou d of your energy b ill is spent on pow ering k itchen appliances, including t e o , ove , e le a d icro ave. icro aves are ore e cie t t a ove s at coo i , as

or ore ps a d advice visit e n e r g y s av i n g tr u s t.or g .u k

H O M E S

We were in our Wales & West Housing home within seven weeks of finding out we were going to be made homeless. Moving house can be a stressful process at the best of times but they made it as easy as they could. u ca

uddell, resident, lys afre , N ew tow n

A s tab l e an d s e c u r e hom e e t e o er of t eir privately rented home passed aw ay and the family w anted to sell the property, u ca uddell a d his w ife S ian faced an uncertain future it o roof over t eir heads. ey ere ive a day o ce period to fi d a e o e a d a er co tac o ys C ounty C ouncil w ere placed on the common housing list. eir re uest as passed to W ales & W est H ousing and tw o o t s later t ey oved i to lys afre , a re re e t ousi complex in N ew tow n. “ W ales & W est H ousing w ere ab solutely superb w ith us,” said u ca . e ere i vited to vie the property and signed up on the same day. W e got the k eys tw o or t ree days later a d oved i . t too arou d seve ee s i total fro fi di out e ere oi to

b e made homeless. “ W e w ere treated ex tremely ell, e ere o ered elp it t e ove itself, elp it arra i a yt i fi a cially if e eeded it. t as a very si ple process. ” lys afre as ats, it a day room and laundry room, and is co ve ie tly located ear t e tow n centre. u ca a d ia s o e eca e availa le a er a previous reside t le t e property a d u ca said they w ere impressed w ith the co di o of t e apart e t as soo as t ey vie ed it. t as lovely, clea a d ri t so they really had done a lot of w ork to get it ready for us. s ave a u derlyi ealt co di o as a le to ove i despite ei you er t a . “ W e are younger than the avera e a e of reside ts ere,

w hich w as a b it of a concern efore e oved i . o ever, everyo e as loo ed a er us. e ave a fa tas c li le o e. ovi i to lys afre as ive u ca a fres start, enab ling him to w ork again and avi peace of i d t at is property w ill b e maintained in a ely fas io . t s provided t ree t i s stab ility, security and it’ s b oosted y co fide ce. elieve as i a b it of a mess from a physical a d e tal poi t of vie efore oved i . i ce e ruary ve ot yself a part e o ic as ive e security. or t e first e e re ot privately re so w e feel w e are supremely luck y a d privile ed to e ere. e ave t e security a d sta ility e eed. t s a perfect li le o e for us. e do t a t to ove anyw here else, w hy w ould w e? ” w w ha. co. uk

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N E W

O u r n e w hom e s W e are determined to play our part i elpi to solve t e housing crisis in W ales b y b uilding more new homes for social rent. ast year, despite c alle es it i t e co struc o i dustry, w e completed 3 26 n e w hom e s t e i est u er e ave delivered i a si le year for over years. t e first o t s of t is

year, e ave co pleted 10 6 n e w hom e s too and started w ork on 6 2 ore across sites. y t e e d of arc , e ad develop e t pro ects u der ay, t at ill deliver a total of 7 8 0 n e w hom e s . ese are i ardi , aerp illy, rid e d, ale of la or a , ar art e s ire, P emb rok eshire, C eredigion, o ys, o y, li ts ire a d

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“ My new home will make such a difference” Luke Webber

Subway Road, Barry

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Housing Officer Danielle Gouge, with new resident, Tom Hodges

W rex ham. W e are look ing to start w ork on more sites, too. a sfac o for our e o es is high w ith residents scoring 9 .7 ou t of 10 . The top things they said t ey li ed as t e layout a d si e of t eir e o es a d t e uiet loca o . H ere’ s w hat some of our residents say ab out their new homes:

r a “ A place to call home” is how some of our residents describ ed their new W W H apartments in the popular seaside to of arry. o e of t e first reside ts o oved i to t e apart e t develop e t i pril ere previously livi i te porary acco oda o . uilt i loc s of storeys, t e develop e t at u ay oad provides uc eeded oder , i uality, e er y e cie t a d edroo apart e ts. ocal otel or er u e W eb b er said: “ M y new home ill a e suc a di ere ce. ave t o so s o ere ot a le to visit e e lived i te porary acco oda o , o t ey ca co e a d visit e e ever t ey a t. A nother resident Tom H odges said: “ I ’ m so happy to ave a place ca call o e at last. ”

C l os Y P or thm y n , A b e r g w i l i , C ar m ar the n s hi r e “ I’m going to be very happy here” Elsbeth Jenkins

It’s the perfect house for me and the boys.”

Chelsea Dunne

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u e reside ts oved i to our first develop e t i ar art e s ire of e ouses a d ats. are or er ls et e i s a d er ro up so ere a o t e first to ove i to t eir e ed ouse a er do si i from a larger W W H home near la deilo. “ The garden in my old house as e too uc to loo a er, so y e ouse is ideal for w hat I w ant. I t’ s closer to my daughter too. ” t s a ice li le estate a d t e arde is a a a ea le si e. oi to e very appy ere. er ei our elsea u e and her tw o young children w ere livi at o e it er pare ts efore ovi to los ort y . e said t s a lovely area, close to my son’ s school and my w ork . I t’ s the perfect house for me and the b oys. ”

s oot all fa iley trut ers and his dad S am w ere among t e first reside ts to ove into our new homes at H eol ru ydd i e to . uilt y o es, t e develop e t is a i of t o ed o es, four ed o es a d o e ed apartments. “ I ’ m really look ing forw ard to playing footb all in the garden and w atching footb all on TV together in our new home” said R iley, w ho supports a c ester ited.

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are e erf r i e a t to provide t e est services e ca a d are al ays loo i for ays to i prove. volvi you, our reside ts, in the design and management of services, e o , is t e est ay to e sure services are at people need and w ant and that uality a d perfor a ce eets e pecta o s. art of t at i volve e t is telling you ab out our perfor a ce i t e delivery of services. or a y years, i every issue of ouc e ave i cluded i for a o a out perfor a ce t e ood a d t e ad so t at you ca see o w ell w e are doing, read ab out the ac o s e are ta i to i prove a d ive us feed ac a out at

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else e s ould do to et e er. eside t par cipa o is a ce tral part of sta roles a d t e w ay w e run the b usiness. O ur ethos is to listen and understand at a ers to you a out t e services you a t so t at e ca design the w ay w e w ork and w hat e do to ac ieve t e outco es e ave ee told people a t. O ur aim is to engage w ith residents in a w ay that suits them in order to understand w hat a ers a d to t e tailor o and w hat w e do to meet each perso s priori es. e elieve y liste i a d engaging w ith you w e can deliver t e est service possi le. ot everyo e is t e sa e a d t erefore our services are e i le

as e try to eet i dividual eeds ere ever e ca . e as for feedb ack , for ex ample, w hen e ave co pleted a repair, let a property or responded to an i cide t of a social e aviour in order to learn ab out w hat w ork ed and w hat needs to i prove. e a t you to e ac vely i volved i co uously i provi our services a d i for a o a out perfor a ce contained in the nex t few pages w ill enab le you to see the progress w e are mak ing. e fi ures i t is report are for a uary to arc .

u w an te d Y ou s ai d y o r re airs s t fi r first isit

e airs a m ai n te n an c e 6 0

5 0

5 2%

4 0 3 0 2 0

vera e o. of days tak en to complete repairs 17 %

1 0

10 %

et ee a ar e fi ed 7 ou t of 10 repairs o our first visit. et ee e

ete

9 , 28 9

re airs

T hat’ s an av e r ag e of re airs er ee

days

E lectrical repairs days avera e

21% days

ea repairs days avera e

ore t a i repairs too lo er t a days due to our ea suppliers b eing unab le to get parts. e also ad so e addi o al delays w ith gas repairs due to recruitment to fill vaca cies caused y so e e i eers leavi a d ot ers ei promoted.

a sfa ra

9 .5

out of

et ee J an - M ar

9 9 % e are a le to o er appoi t e ts for o emergency repairs w ithin tw o w eek s of the repair b eing reported. A ll emergency repairs are programmed accordingly.

of ar r an g e d a i t e ts ere e t

w w ha. co. uk

ee i

safe

I n your homes, w e carried out:

9 , 7 29 11, 4 7 8

9 9 %

as services safety check s electrical tests

ia t

I n communal areas of our schemes, w e carried out:

3 11 fire ris assess e ts 18 3 as estos i spec o s 7 8 w ater check s

This year, w e plan to install

4 3 3

k itchens

20 7

b athrooms

3 4 3

w indow s

3 5 6

b oilers

3 7 7

doors

Y ou r f e e db ac k Y ou l i k e d: • rie dly, professio al opera ves • E asy to report • A ppointments k ept w w ha. co. uk

ast year e i vested

£ 7 7 5 , 3 22

o retrofi so e o es it e er y e cie t e tec olo ies such as air source heat pumps, ec a ical eat ve la o syste s, solar pa els a d a eries and/ or new w indow s and doors to decarb onise our homes.

•

hat

a t t see i

r e

epairs co pleted i o e visit epairs co pleted uic er epairs stay fi ed

e a

W e aim to support people to pay their re t a d act uic ly e t ey do t, to understand w hy and help them overco e arriers. ere ere 14 3 people i i level arrears a d, it t e right support, this has reduced to 9 0 cases. e elp people ove i to t eir e o e a le to a ord t eir rent and access funding to help them set up their home w ith esse al ite s. is year e ve elped ore t a 4 5 0 households access grants, funding and support to help them w ith rent payments, manage de ts, a i ise i co e, food parcels, fuel vouc ers, a d fur iture and w hite goods pack ages. W e assisted residents access £ 18 2, 0 0 0 of iscre o ary ousi P ayments to help them pay their rent. or ore i for a o o o e ca elp see pa es a d .

14 3

6 , 4 17

people are paying b y irect e it, ic is the simplest w ay to pay your rent

9 0

of people are presently k eeping to the repayment arrangements e ave a reed it t e (June 2022)

4.0 3.5 3.0

3 .7 0 %

2.5

3 .4 1%

2.0

2.6 5 %

1.5 1.0 0.5 0.0

20 19

20 20

20 21

The most commonly reported issue is:

s ia b e hav i ou r

3 3 9 c as e s

a sfa ra

6 .8

out of

W e are currently dealing w ith

4 5

ongoing noise cases

ur specialist ei our ood ispute cers are usi a restora ve approac i cases to elp t ose i volved u dersta d t e i pact t eir e aviour is avi o ot ers a d ri a out las c a e i e aviours.

e dealt it cases, of ic re uired i ves a o a d ac o s, so e es i volvi part ers such as the police and other community safety partners. e also dealt it reports re uiri ot er assista ce a d advice. w w ha. co. uk

I w an t a hom e e e

r r

N umb er of days

8 0 7 0

7 0

6 0 5 0 4 0

er es

W e let

a sfa ra

9 .3

6 5

out of

3 0 2 0 1 0 0

e ave i proved t e e e relet proper es to a avera e 6 5 day s to relet an empty property compared to days a year a o.

e sa sfac o rate that’ s the score that you ive us for our service e fi di a o e remains high.

3 27

o es duri

e spea it pote al new residents to help them decide w hether the property is right for them. or e a ple, is it t e ri t loca o , close to t e services t ey eed a d a orda le

Y ou l i k e d: • oca o of t e property • P roperty suits your needs hat a t t see i r e • C leanliness of the property • O utstanding repairs

Y ou r f e e db ac k

H ow w e r u n ou r b u s i n e s s et ee a uary a d arc e received

3 0 1

repairs a d ea calls per day and

15 0

calls a out re t, le ousi advice or per day

e avera e ai e for reside ts calling our repairs line w as 21 s e c on ds . e avera e e for our ousi support lines w as 3 9 s e c on ds . w w ha. co. uk

e usiest es to call our repairs and housing support lines are b etw een a a d p .

ai ts total e received

complaints

re e a e

ie t r a isa

H ere is how w e spent e v e ry £ 1 of your re t i

is is o e rei vest i ai tai i our o es. e k itchens, b athrooms, replacement w indow s and front doors, roofs and b oilers mak e up the components w hile cyclical or i cludes decora o of co u al areas a d ex terior w ork s such as fences, gates and railings.

6 p 1 3 p 2.5

3 8 p

1 6 p

ei vest e t i proper es, reac ve ai te a ce and cyclical maintenance per home ( R P I adj usted)

2.0

£ ’ 0 0 0 per unit

2 7 p Maintaining and upgrading our homes

1.5 1.0 0.5

People Interest on loans

0.0

Overheads

2 0 1 8 eac ve

New homes

a er

2 0 1 9 C omponent replacement

2 0 2 0 M aj or repairs

2 0 2 1

2 0 2 2 C yclical

vera e

es ur e cie cy

y focusi o e cie cy e ave ai tai ed our opera costs at a out for a y years eve t ou costs ave ee i er t a i a o .

uri

e spe t

£ 2, 9 11

o opera costs for each of our homes ( not including maj or repairs)

w w ha. co. uk

r r e ts s part of t e e loo perfor a ce report e w anted to let you k now a b it ab out w hat w e are or i o curre tly, a d at is to co e. e ave a series of corporate proj ects w hich guides our w ork as a or a isa o a d elps us to focus o t e ri t t i s. e also ave or ic is oi o across t e or a isa o to i prove t e ay e do t i s and w e w ill use this page to tell you a b it ab out these too. ollo i co sulta o it our eside t ar cipa o teeri roup a d feed ac fro reside ts a ected e ave e u or o a e set of fire safety docu e ts to elp e plai your sc e e s fire strate y. ese are tailored to your sc e e. e ave e u to ive t ese out to t ose i sc e es ere t e ris assess e ts ave c a ed follo i t e re oval of e er e cy alar e uip e t. e ill i clude e eral eeds sc e es over t e co i year.

What do I do if there’s a fire ?

O ne of the proj ects w e are focusing on this year is the A sset M anagement system ( how w e monitor a d loo a er your o e . e syste ill i clude repairs, tes , servici a d all types of a or or s i cludi o lo o s ta e for e cie cy and performance measures. e are ac vely recrui ore electrical e i eers across t e cou try to elp us et our tes do e ore uic ly a d i prove our perfor a ce i t is area. e ave several pro ects co i up over t e e t fe years to co ue to ro a d i prove t is syste to elp you access t e i for a o you a t uic ly a d elp us a a e your te a cy e ec vely.

This guide is des igned to help protec t you, your family and your home from the danger of fire. Keep it safe, it could save you r life.

V1.22

ver t e past fe years, e ave developed our o ousi a a e e t so are syste to manage your tenancy details. W e set out to b uild a system that captures and k eeps the understanding of the resident j ourney. I t needs to deal w ith all aspects of tenancy law and lots of di ere t situa o s. t eeds also to li ell

w w ha. co. uk

w ith the other systems w e are b uilding as this w ill elp us to let proper es ore uic ly ea i o es ill e e pty for s orter periods of e.

rivacy o ce

e ave rece tly updated our rivacy o ce. is lets you o o e loo a er a d a a e t e perso al i for a o e old. ou ca co tact our ata rotec o a a er, ussell avey, y e ail at ata r te ha or b y calling 0 29 20 4 15 3 29 . our i for a o is i porta t to us, a d e ta e our respo si ili es seriously, e suri t at a y perso al i for a o e collect a out you a d use is do e so propor o ately, correctly, a d safely. o see t e e rivacy o ce please see w w ha.c o.u k / e n / l e g al /

Do you want it in di g i tal , ar e ri t e sh r a i ? W e w ant to k now ab out how you w ant to hear fro us, i at for at, at fre ue cy a d language. This is not j ust for I n Touch, b ut you can re uest your copy of ouc di itally. I f you w ant to update your contact preferences, please spea to your ousi cer or e ail c on tac tu s @ w w ha.c o.u k . e are curre tly revie i our est ales reside ts co u ica o prefere ces, carryi out a ac ve profili e ercise to fi d out et er you w ant to b e communicated w ith in W elsh or E nglish, a d et er t is di ers e e are ri to you or speak ing w ith you. e ca also se d you a audio versio of Touch. I f you w ould lik e to get I n Touch digitally or in audio form please email i a s te am @ w w ha.c o.u k

w w ha. co. uk

H ow ar e w e doi n g ? ast year e e told you a out our eside t a sfac o urvey results, w e outlined a few areas w here w e w ould b e mak ing changes follow ing your feedb ack . O ne of these areas w as how e report a social e aviour. Thank s to your feedb ack w hich e ave collected i our eside t a sfac o survey, t rou our re ular surveys, a d t rou re ular co versa o s it you a out at a ers e ave updated our syste of repor . ur policy a d procedure can b e found on our w eb site, as can a summary. W e support residents to feel safe in their homes and co u i es. ere issues do arise, our procedure is to mak e sure that: • R esidents are supported to deal w ith issues that are a ec t e . • R esidents are listened to and the right prob lem to fi is fully u derstood. • R esidents are supported to get the right help at the ri t e. • R esidents feel safe in their o es a d co u i es. • R esidents are k ept informed ha e re s oc i al - b e hav i ou r /

rt a

W e are in the process of upgrading our ‘ C ontact us’ syste s so t at you ill receive an automated reply from all emails and forms.

2 2

w w ha. co. uk

t e ea e, e you email us at c on tac tu s @ w w ha.c o.u k w e w ill send an ack now ledgement to you ( during o ce ours a d assi your uery to t e releva t tea memb er, and w e w ill follow up w ith the team memb er w eek ly u l it as ee resolved.

ost reside ts are sa sfied it t e uality of t eir o e ver out of are sa sfied w ith the safety and security of t eir o e

20 21 R e s i de n t a sfa res ts

are sa sfied it t eir re t as value for o ey

e past fe years ave really highlighted the importance of the home. e pa de ic a ected t e ay e all lived our lives, it ea t at es e ad to adapt the w ay some of our services ere delivered to you. W e carried out our w ork in the safest w ay w e could to protect the safety of our residents, custo ers a d sta . cto er e carried out a eside t a sfac o urvey. e as ed a represe ta ve sa ple fro across ales several ues o s e eed to as for els over e t, a d so e e tra ues o s e a ted to fi d out a out, i cludi di ital ac vity at a e e e ere all home more and had to do more things online. verall sa sfac o it our services re ai s i , u c a ed fro our survey i , it sa sfie , more than half of o ere very sa sfied . •

a sfac o it t e neighb ourhood as a place to live i proved to i it our est ales respo de ts si ifica tly ore sa sfied t a avera e at R esidents w ere slightly more posi ve a out avi a say i o services are a a ed than they w ere ab out the opportu i es availa le to ta e part i decisio a i v . e ould li e to fi d out more ab out this in our e t survey ic ill ta e place i utu .

9 2%

ere sa sfied it t e safety and security of their homes

e h 20 20 C han g e m ar k r e s u l t ov e r e

20 21 r e s u lt

8 6 %

a sfac o overall

8 6 %

Q uality of home

D i g i tal

N /A

9 2%

S afety and security of home

•

N /A

8 3 %

epairs

8 3 %

8 8 %

ai te a ce overall •

7 7 %

iste s to vie s a d acts o t e

N /A

6 8 %

eali

N /A

6 6 %

Tak ing part in decision mak ing

N /A

7 3 %

avi a say i service management

8 2%

Trust W ales & W est H ousing

8 3 %

•

used our di ital services

V alue for money of rent alue for

ta s cally si ifica t i prove e t

ave i ter et access.

our ood as a place to live

7 1%

N /A

of reside ts used di ital services i t eir daily lives

o sta s cally si ifica t change

ere sa sfied it their neighb ourhood as a place to live

used over e t or cou cil o li e services •

did t eir s oppi b ank ing online

o ey of service c ar e

•

it a

social e aviour

O ne of our maj or corporate proj ects for the nex t few years w ill e to i prove our di ital access for you. This may help you access rent account details easily or look at your repairs i for a o . at e ave lear ed i t is survey w ill inform our strategy and plans going forw ard.

ta s cally si ifica t change

8 6 %

8 1%

ave i ter et access

sa sfac o overall

w w ha. co. uk

as, is uard

yro ourt, ale of la or a H ightow n C ommunity C entre W rex ham

u e, a y of you oi ed t e rest of t e cou try to cele rate t e uee s la u u ilee. cross our co u i es our reside ts or a ised co u ity eve ts a d par es ic ere supported it ra ts for co u ity cele ra o s. H ere are some of the photos. e

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illia

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R edw ood C lose

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w w ha. co. uk

2 7

H av i n g a b ar b e c u e thi s s u m m e r ? Don’t serve up a noise problem for your neighbours u er o t s ri ore e spent outdoors as people tend to their gardens, or enj oy a b arb ecue w ith family and friends, b ut they ca also e a e of fric o b etw een neighb ours. S o, w hat can you do to mak e sure you’ re a good neighb our all summer long? O ne of the b iggest causes of neighb our disputes in summer is oise pollu o , et er it s music b eing played too loudly outside or raised voices late i to t e eve i duri t e lo summer days. H ere are some things to b e aw are of w hich w ill ensure everyo e i your co u ity ca ave a e oya le su er

w w ha. co. uk

Keep usic to a reaso a le level all day a d try a d avoid playing any loud music at all i t e eve i a er p . i ilarly, if you ave doors a d w indow s open w hile w atching try a d eep t e volu e dow n so as not to cause too much disturb ance to others f you ave a arde , eep it clea a d dy se t e ouse old i s you ve ee provided it to dispose of any w aste, ensuring you reduce t e ris of a rac any unw anted pests during the w armer w eather f you ave a do , e a responsib le ow ner. •

t e u fortu ate eve t t at you do fi d yourself distur ed y a social e aviour duri t e summer there are some steps you ca ta e to resolve a y issues I f possib le, speak to your neighb our in a calm and polite a er first if you ave a y concerns ab out noise, for ex ample. f t is does t resolve t e issue you can report your concerns to your local authority’ s e viro e tal ealt tea s. ey ave e uip e t to record oise levels.

What to do i f ... O ur repairs teams deal w ith u dreds of calls every day. ere are so e ps to elp you w ith some of the more common issues.

hea w ate r

rh t

ai a t P lu s

V aillant E coTE C P lus models are a it di ere t. ey ave a uilt i filli loop. t ese odels you should look b elow the b oiler, w here t ere are t o rey levers ic ave closed ri e o t e

irst c ec to see if your oiler is show ing an error code. ere are a u er of di ere t codes, depending on the mak e and model of the b oiler, w hich you ca fi d i t e a ual. O ne of the most common on V aillant b oilers is F 22. This indicates your w ater pressure is low . e fi for ost oilers it a e ter al filli loop is strai or ard. i ply ope t e li le tap arou d a uarter tur u l t e display o t e u it its . ar, t e close t e tap a ai . ou ay ave to reset t e oiler.

s s e te ar l e ak

as r i e

ai a t

•

( show n in picture b elow ) . They s ould e si at t e uarter to posi o if it ere a cloc . pe ot of t ese valves a uarter tur , t ey s ould o e at t e posi o . is ill allo t e syste to refill. O nce the pressure returns to . ar, close t e levers a d reset the b oiler.

ur o all your as appliances. I f possib le, sw itch o t e as at t e eter. O pen all your w indow s and doors to ve late t e area. •

•

o ot use a y electrical appliances. This includes your lights and light sw itches. o ot s o e, vape or use a ed a es suc as ca dles, lighters etc.

I f you smell gas or suspect carb on monox ide issues, please call the a o al as e er e cy u er 0 8 0 0 111 9 9 9 . They w ill send an engineer out to mak e the situa o safe. ce you ve called t e emergency line, you should follow these steps:

w w ha. co. uk

a W e k now that gardens are good for t e e viro e t a d ildlife, b ut did you k now they are good for people too? I n recent years, there’ s b een a grow ing numb er of studies to show that b eing outdoors w ith nature and gardening is good for your mental health. S ome of t e ey e efits of co ec it ature i clude a reduc o in stress or anger, an increase in p ysical ac vity, a d a se se of community and support. I t can also b e a w ay of mak ing friends. cross our co u i es i ales, ore reside ts are e so i a d reapi t e e efits of good mental and physical health through their gardens. ro ester ourt, rid e d to C los M eithrin, P restatyn, there are a numb er of gardens w here residents get together to grow . e of t e ost ell esta lis ed is the S t M ellons C ommunity arde i ardi , ere ales W est H ousing residents and their ei ours et to et er every riday a er oo , a d ave do e so for almost a decade. ur reside t arde er , le ys a dervol , is o e of t e ori i al memb ers. S he regularly shares her arde i o led e it e is club memb ers and w elcomes new comers w ith a cuppa and a smile. The gardeners grow fruit trees, ve eta les a d o ers. le ys says e all loo forw ard to w ork ing in the garden every ee . a e a list of t e j ob s that need to b e done and w e share the task s b etw een the memb ers depending on their w w ha. co. uk

the see

a ili es. “ S ome of our memb ers are recoveri fro serious ill esses, and are limited in w hat they can do, others come w ith their support w ork ers or carers. W e all ave a part to play t at s at mak es our club so important. “ W e discuss w hat w e w ould lik e to grow , then plant the seeds. ver t e years, e ve grow n melons, monk ey nuts and u er ut s uas . e li e to ro t e fruit a d ve t at are e pe sive to uy.

e e first started t e garden w e didn’ t k now one a ot er, ut e ave ade friends and look forw ard to e to et er every ee . A nother regular memb er said e first ca e to t e arde as very a ious. as petrified of al i i to t e arde a d ee e people. ut t ey ave e e to fi d y co fide ce. o love ei ere, ave ade so a y friends and feel part of a great grow ing community. ”

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hea th DID YOU KNOW....

The numb er of calories b urnt from 3 0 m i n u te s of g ar de n i n g compares it playi ad i to , volley all or prac si yo a.

“We all have

a part to play - that’s what makes our club so important.

”

E arlier this year a group of residents at radoc lose, reco , or ed it Keep ales idy to create a community food grow ing garden. ver t ree days i arc , they w ork ed hard to create the arde , lear i to lay ild o er turf, pla fruit trees, a d b uilding a w ildlife area for slow orms and hedgehogs. ylvia illia s, o as lived o radoc lose for years, said “ I t took a lot of hard w ork to clear the plot b ut it w as w orth it. W e are b eginners at gardening and are learning as w e go along. “ W ork ing on the allotment b rings the community together. I t is already helping those

ei ours o live alo e a d those w ho are struggling w ith their mental health. e ave t e efi ed fro our pla yet, ut e are all look ing forw ard to w hen w e do. e ave et so e a a i people o ave elped. it t e cost of livi risi it w ill help us to grow our ow n. e are ro i ve eta les a d fruit for the community and, if e ave a y produce le over, w e can donate it to the local foodb ank . “ I t’ s not only a garden, it’ s a ee place, ere people ca co e a d sit a d e oy t e uiet and the w ildlife. ”

WHAT GARDENERS SAY: “We grow a fair bit of fruit and veg. We put what we can’t use in a box on the street for local people to take. Helping others gives us a feel good mood.”

K ur a d, restaty w w ha. co. uk

Puzzles

t is edi o our pu les are ust for fu so please do n ot post your co pleted pu les to us t is e.

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FLOWERS OUTDOORS SWIM HAT HAPPY SUMMER FRIENDS BEACH GARDEN WARM WAVES SURF LOTION CAMP SUNGLASSES ICE CREAM HOLIDAY FUN

C r os s w or d 1

15 16

A c r os s

2 2

D ow n a e of ou tai s efe da t i a cri i al proceedi rea i to a y pieces ascivious loo s e of t e t o ai ra c es of ort odo sla isciple ail to fulfil a pro ise lo er, t e source of sa ro lidi o ice all areas of la d surrou ded y ater i ies or er provi ce of ort er t iopia I nnocent, w ithout fault ( 7 ) as io 7

sta ces epeatedly , , ilc , ero ilot of a pla e tri ed i stru e t a stu i ay C leaning cloths ( 7 ) a ds i o e s o ce ried rapes e ale o ster er e la or

w w ha. co. uk

F u n thi n g s to do w i th y ou r f am i l y thi s s u m m e r pe di ore o ey o esse als ea s t ere s less cas availa le for fu stu . it t e su er olidays star , ere are so e free t i s to do to entertain your family. L e ar n s om e thi n g n e w at a f r e e g al l e r y or m u s e u m

ales as seve a o al museums w hich are all free a d o er a ealt of fu a d i teres t i s to do. ardi t ere is t e a o al useu a d t e t a a s a o al useu of istory, ic is set i acres of park land, and is a popular choice to see cra s e de o strate t eir tradi o al s ills. ere is also t e a o al ool useu at refac eli dre, ear e castle ly i it a o al oal useu , lae afo t e a o al aterfro t useu , a sea t e a o al late useu , la eris a d t e a o al o a e io useu in C aerleon, nr N ew port. They o e old special eve ts t rou the holidays so check m u s e u m . w al e s for ore i for a o . There may b e park ing costs at t e useu s c ec efore you travel.

ee fit f r free

P ark runs are free, w eek ly, co u ity eve ts ta i place in park s and open spaces across ales. aturday or i eve ts are a d u days are u ior w w ha. co. uk

park runs for children aged four to . o fi d out t e earest eve t near you and register to j oin in visit ar r r I t’ s also w orth check ing your local council w eb sites for opportu i es, so e o er free sw imming lessons for children, for e a ple. ust searc for your local council name and summer ac vi es o li e.

i i i the ar

W hy not pack up a couple of sandw iches and ex plore your nearest country park . There are thousands of acres of lush and eau ful par s to e oy. o e favourites are ry ar ou try ar , ear rid e d, ute ar e i d ardi astle, a r C ountry P ark near C efn M aw r in W rex ham, M argam C ountry P ark near P ort Talb ot, P emb rey C ountry P ark , C armarthenshire and P englais N ature P ark , A b erystw yth.

isit a ast e

is epte er, ore t a of W ales’ historic sites, landmark s a d idde e s ill o er visitors free e try, eve ts or uided tours as part of t e pe oors

ales i i a ve. u ded a d or a ised y ad , t e fes val encourages people to ex plore so e of t e cou try s lesser o a d s aller scale sites. o fi d out ore visit c adw .g ov .w al e s / v i s i t/ w hats - on / e rs O ne that is free all year w ith a ai illtop vie s is rysl y C astle in C armarthen. isit a es a ra ast e dr y s l w y n - c as tl e - c adw - 18 4 3 26 2

hi s

f you live ear ardi a ay, or are visi t e area t is su er, say hello to the resident dolphins, porpoises and seals. I f you’ re pa e t a d luc y you ca see t e fro t e cli op areas around M w nt or the harb our at e uay.

G e oc ac hi n g

A ll you need is a smartphone w ith to oi i a lo al a e of ide a d see . ere are ore t a idde treasures cac es to fi d i t e reco eaco s a o al ar . b r e c on b e ac on s .or g / thi n g s - toa i es e a hi a or i e n te e r i n g

A day in the life of. . .

a S ite S uperintendent

w hich means w e cannot cut hedges during the main b reeding seaso for es irds, ic usually runs from M arch to u ust eac year. d eve outside of t ese es, e ave to b e careful and check for nests. M ost of our tree lopping and pruning w ork is carried out in w inter, unless there is an imminent danger to residents.

What do y ou l e as t l i k e ab ou t y ou r j ob ? radley o pso is o e of our S ite S uperintendents, w ho w ork ard every day to a e sure our housing sites are w ell maintained. lo it a collea ue, rad w ork s on schemes in some areas of ardi i cludi ra eto , a to , air ater, ly, la da , aerau, a escourt, o tca a a d ulver ouse ross. ou ay ave spo ed i a d is va i your area, cu grass and hedges, pick ing up li er or tes fire alar s i our re re e t a d at sc e es.

at ra es fro cu rass a d ed es, pru i trees a d cu ac ot ers to cleari over ro and neglected gardens. I mak e sure all the communal pat s a d o er eds are free fro oss a d eeds a d li er. also mak e sure the b in stores are k ept clear and free of rub b ish or li er. I t’ s also my j ob to mak e sure t e fire alar s at so e of t e lar er re re e t sc e es are tested and in good w ork ing order to k eep residents safe.

H ow l on g hav e y ou w or k e d f or WWH ?

hat es a t w e e k i n v ol v e ?

o i up to years i cto er. i e ies actually, it feels ore li e years. e started, I w as w ork ing b y myself across several sc e es. o or as part of a tea , coveri ore schemes, including H ope C ourt, oyle ourt, est ays, o a ourt, estlee, ir avid s a d ord o typridd ouse.

What doe s y ou r j ob i n v ol v e ?

I ’ m responsib le for all aspects of grounds maintenance, to mak e sure our sc e es are loo i dy.

i a

ur tea or s o a rota to visit sc e es o ce every days. This is link ed to the b in days in di ere t areas, so ca o a d c ec everyt i is clea a d dy a er t e i e ave ee . e also ave a rota for tes t e fire alar s. The w ork load also changes w ith t e seaso s. or e a ple, duri summer my w ork is mostly grass cu as it ro s so uic ly. autu , it s a co i a o of ed e cu a d rass cu . ere are la s e ave to follo

uite o e fi d ave to clea out plas c a s full of food aste out of t e food collec o i s i t e i stores. ocal cou cils w ill only collect food w aste if it is put in the green b iodegradab le aste a s. f it s i a plas c a , the council w ill not collect them so e ave to ta e t e out a d put them in the general w aste. I also spe d a lot of e cleari aste fro t e oors arou d t e co u al i s a ai t e cou cil w ill not collect any rub b ish unless it’ s put in the b ins. I f residents put t eir aste i t e i s provided, it w ould mean that the team and I ould spe d less e o site a d t e service c ar es ould e less for residents.

What do y ou m os t e n j oy ?

I enj oy w ork ing as part of an e ec ve tea a d leavi a scheme look ing a lot nicer t a it as e arrived. t ives e sa sfac o o i ave elped reside ts o are vul era le a d u a le to carry out tas s for t e selves W hen w e’ re w ork ing on site and a resident comes up and praises our ood or , it ives e a real u w w ha. co. uk

e ave rece tly co pleted our first e o es i t e cou ty to of C armarthen in W est W ales. e e ouses a d ats at los ort y , er ili, ar art e s ire, are close to local sc ools a d ar art e useu . eside ts started ovi i i u e. ee pa e for ore i for a o .