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THE COURIER
BEST OF THE BEST 2012
www.wcfcourier.com
THURSDAY, OCTOBER 18, 2012
U.S. Cellular First Place: Cellphone Dealer It’s no secret that people are frustrated with their wireless experience. However, people tolerate less because they don’t believe there is a better option. Contracts are confusing. There is too much “techno-babble.” At U.S. Cellular, we believe people deserve better. A mobile phone is supposed to make life simpler and easier to get things done. Your relationship with your wireless carrier should be the same. It’s just common sense. We practice something other carriers only give lip service to: elevating the customer experience. We treat our customers like neighbors, not numbers. We have always understood that providing exceptional customer service is the most important part of what we do. Chicago-based U.S. Cellular has provided wireless service throughout Iowa for more than 20 years. There are almost 180 locations and nearly 1,500 associates across Iowa. U.S. Cellular has two locations in Waterloo, at 2060 Crossroads Blvd. (inside Crossroads Center) and 1513 Flammang Drive, and three in Cedar Falls, at 6301 University Ave. (one inside and one outside College Square Mall) and 314B Brandilynn Blvd. “We appreciate everyone in the Cedar Valley who voted U.S. Cellular the Best of the Best again this year,” said Don Cochran, director of sales for U.S. Cellular in Iowa. “We believe it’s time for consumers to know they don’t have to settle with their wireless relationship. At U.S. Cellular, people can expect to be treated with respect, fairness and honesty. Our 9,000 associates aim to deliver on this commitment every day at every consumer interaction.” In addition to our associates’ passion, U.S. Cellular provides customers with unique benefits, such as the industry’s only points-based rewards program, no contract after the first contract ends, free incoming calls and texts, free Overage Protection and free Battery Swap for your device. U.S. Cellular features a strong lineup of cutting-edge Android, Windows Phone and BlackBerry devices. The Samsung Galaxy S III is designed to enhance your life and make it easier
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to do the things you need your phone to do, such as messaging, taking pictures, multimedia activities and sharing information. Using revolutionary technology, the Galaxy S III is capable of doing things never seen before with other smartphones. With Share Shot, there is no longer a need to email or download photos. Photos taken can be immediately shared with up to five others by syncing devices. Photos, calendars, documents and video can be shared simply with S Beam by touching Galaxy S III phones together. The large screen with Trace technology makes text messaging a breeze by swiping between letters instead of typing, and the 8-megapixel camera means you can leave your point-and-shoot camera at home. U.S. Cellular devices are all backed by its high-speed nationwide network that has the highest call quality of any national carrier. Currently, 31 percent of
customers have access to 4G LTE speeds and 58 percent will have access by the end of 2012. U.S. Cellular was the first wireless carrier to offer a 4G LTE network in Waterloo and Cedar Falls. “With 4G LTE, our customers have faster connections to the people, information and entertainment that enhance their lives and help them stay organized,” said Chad Hansen, area sales manager for U.S. Cellular. “4G LTE speeds allow customers to begin watching a movie in seconds and enjoy smoother video streaming with little to no buffering, and video chatting with family or business colleagues is seamless.” Not everyone has the time to learn how to use their device to its full potential. To address this, U.S. Cellular offers free Device Workshops each month, where current or potential smartphone users can learn more about the features, tips and tricks of their specific device. The workshop is open to everyone.
★ 2060 Crossroads Blvd., Waterloo ★ (319) 269-3550 ★ 1513 Flammang Drive, Waterloo ★ (319) 226-3500 ★ 6301 University Ave., Cedar Falls ★ (319) 269-3500, (319) 266-2500 ★ 314 B. Brandilynn Blvd., Cedar Falls ★ (319) 266-2140
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“Ensuring every customer knows how to get the most out of their device is just one of the ways we provide the best customer experience,” Cochran said. “At each Device Workshop, our associates offer hands-on assistance to help you get the most out of the features on your smartphone.”