responsibility for a specified area and meets with area stakeholders on a predetermined cycle. 80% of employees will report satisfaction with the efficiency of the IT department (12-13 AY and annually).
To provide a reliable and redundant server infrastructure that will meet or exceed all performance needs
The IT Department will provide a reliable and redundant server infrastructure that meets or exceeds all performance needs.
A minimum of two professional development sessions will be offered on the features of the help desk software (13-14 AY and annually). The Technology Committee will conduct an annual review of the reliability and performance of the server infrastructure and submit the results of the review and any recommendations to the
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71% of employees reported satisfaction with the efficiency of the IT department.
To improve employee satisfaction rates, the department is adding additional IT staff in 1314 in addition to development and implementation of new service model.
2013-2014
2013-2014
While the review has been moved to 13-14, the department has not implemented redundancy as targeted. Current performance meets accepted industry standards.
To meet the redundancy standard, the department has identified another hard disk array (EMC) for acquisition and implementation in 1314.