KNOWLEDGE MANAGEMENT TOOL About
The goal of managing knowledge is to improve organizational performance by getting the right information to the right people at the right time. Knowledge management is a cyclic process where value is derived from knowledge by making it accessible to everyone within an organization. Knowledge management is a process that requests creation of specific culture where the result is dependent on ability to devote time resource, personality specifics and process maintenance. This tool is associated with the initial phases of knowledge management as knowledge discovery and capture. The result of application of the tool provides ground information for phases of knowledge sharing and application.
Aim
To identify recent situation resources and gaps (particular employees) and ability level of potential knowledge management.
User Content
SSO SME 1. Individual information about employees 2. Defined skills (e.g. particular skills, by technical level etc.) 3. Assessment of each skill (e.g. learns, works with, but in slow pace, works independently, can teach others)
Resources
Knowledge management skills matrix (see Annex 14)
COMPETENCE (QUALIFICATION MATRIX) About
Competence (qualification) matrix that provides an overview of desired, existing and missing competences in relation to every employee. A competence matrix is an effective visual tool that helps identify the strengths and weaknesses of own employees, and plan how to take advantage of some employees’ strengths to improve the competencies of others.
Aim
To document the competences that the employees should possess is to develop.
User
SSO SME
Content
The main information units in competence (qualification matrix) are: - identification of all activity fields in business area of company - services, roles of employees - competence groups (e.g. trade oriented, personal, technical) - evaluation whether specific competence exists or should be developed - the rate of existing competence (%)
Resources
Competence (qualification) matrix template example (see Annex 12)
1. Situation, challenges, arguments
2. Description of tools
3. Recommendations for stakeholders
4. Suggestions for involved parties
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