My business mentor with Carlene Dredge
The Customer experience is created every time someone comes in contact with your business – not just in dealing face to face with you or your staff, but by phone, email, website and even your facebook page if you have one! What are all the touch points that your customers can use to experience your business?
Customer experience can easily be created just through little touches, for example, the chocolate fish you get with your hot chocolate at the local cafe, the double bagging of groceries at the supermarket, a thank you card asking how your new house is, from your real-estate agent. What are three things you could do to enhance your customer experience?
So many businesses spend time and money attracting new customers, but did you know that people who have already brought from you are at least 6 times more likely to buy again. One of the easiest ways to assist this process is staying in contact at least every 90 days. What are some ways you could connect with your customers every 90 days?
What are some of the questions you could ask to find out what your customers truly value?
Our world is constantly evolving, so what may have worked last month may not be relevant today. So it’s a matter of consistently re-evaluating what we do and ensuring it’s the best possible experience to get our customers returning each and every time! Carlene Dredge from defined empowers small businesses to reach the next level in their business, through increasing profits, creating high performing teams and creating simple systems to best utilise their time. www.defined.co.nz
www.venusnetwork.co.nz /p 13
DOWNLOAD AS A PDF