Profiles of excellence 2015

2015 Edition

I n t ro du ct i o n

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xcellence is that state of being that everyone seeks but not many achieve.

That’s because excellence is not easy. In a complicated and distracted world in which time has become short and the ability to focus on specific goals and make viable, long-term goals a rare luxury, excellence is perhaps the last thing on the minds of individuals and institutions.

education, retail, medicine and fashion.

But what singles them out as a group is dedication, hard work, and the ability to push aside issues and keep their eyes on the prize.

They’re not satisfied with merely getting the job done. They dream big, plan precisely and track their progress toward their goals.

Most importantly, they’re not afraid to fail.

It’s that ability to make a mistake, reset and try again that sets them apart from the pack.

I found their stories inspiring and I know you Except, of course, for the people and will, too, as we pursue our own vision organizations featured in Vancouver’s Profiles of excellence. of Excellence. They’ve been chosen for this publication precisely because they’ve figured out how to travel the hard and winding path that leads to excellence.

The people profiled here come from backgrounds as varied as business, science,

Dee Dhaliwal Publisher, The Vancouver Courier

Publisher: Dee Dhaliwal | Director of Sales: Tara Lalanne Manager, Special Projects: Keshav Sharma | Editor: Helen Peterson Articles by Ronda Payne | Photography by Claudette Carracedo Design: Adrian Cunningham | Production: Jennifer Poohachoff Videography Team: Chris Sroka, Christopher Jassmann

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Copeman Healthcare Centre .................................................................5 BROOKS CORNING ................................................................................................7 TPD (formerly The Personnel Department) ..........................................9 ROBIN’S PHARMACY ...........................................................................................11 TRIUMF ....................................................................................................................13 NATIONAL BANK FINANCIAL .........................................................................15 Sinclair Centre ...............................................................................................17 Shannon Oaks ...................................................................................................19 TOT 2 TEEN DENTAL ...........................................................................................21 POLINSYS .................................................................................................................23 Michael J. Dowling .......................................................................................25 Mills Office Productivity ......................................................................27 FLOAT HOUSE ........................................................................................................29 GNK Insurance Services .............................................................................31 Ascenda School of Management .......................................................23

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Copeman Healthcare Centre

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magine your very own dedicated healthcare team working with you to find ways to optimize your health.

Now imagine that same team taking it one step further and collaborating together, looking for ways to maximize disease prevention, facilitate early detection and execute timely interventions. It is exactly this type of collaboration that has become the hallmark of Copeman Healthcare.

“There is nothing quite like the peace of mind that comes from having several different care professionals working together on your chart,” says Chris Nedelmann, CEO of Copeman Healthcare, “In addition to collaboration, our model also strongly emphasizes unhurried, on-time visits and outstanding customer service.”

In the Copeman model, the care of a physician is integrated with teams of registered dietitians, kinesiologists, family health nurses, diagnostic staff and other professionals as required.

“It is this combination of providing adequate time, delivering care through a multiprofessional team and looking at physical, psychological and cognitive indicators that produces the best health outcomes,” says Nedelmann.

Clients typically choose between the ongoing care program called LifePlus or an annual Comprehensive Health Assessment (CHA). In either case, clients receive an annual head-to-toe assessment that examines a multitude of health risk factors.

A personalized prevention plan is then developed for the client with suggestions for mitigating their own specific risks.

Families are invited to enrol their children in Copeman Kids, a unique program that offers same-day visits, age-appropriate health screening and developmental assessments to evaluate speech and language development.

Copeman Healthcare also provides services for organizations and corporations. Health plans are designed to drive optimum workplace wellness and ensure executives and highly valued employees are operating at peak performance. As part of its corporate services, Copeman Healthcare can perform health audits and provide aggregate, anonymous data on the state of the organization’s health.

Central to all services is the concept of wellness coaching – providing ongoing support and guidance for optimizing nutrition, exercise, sleep and mental health. Whatever your needs, let Copeman Healthcare design a program that is right for you.

“In addition to collaboration, our model also strongly emphasizes unhurried, on-time visits and outstanding customer service.” ‒ Chris Nedelmann CEO, Copeman Healthcare

Regular baseline assessments track subtle changes in health and assist with early detection. By catching things early teams can respond immediately when treatment is most effective. Services are tailored to the unique needs of clients allowing for a truly integrated approach to health management and disease prevention.

Suite 400-1128 hornby street VANCOUVER, BC TEL 604.707.2273 WEB copemanhealthcare.com

PHOTO: Brooks Corning Vice-President Robert (Bob) Ross | Right: A workspace solution by Brooks Corning

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BROOKS CORNING

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This is no average design software. t’s a brand new space and a more efficient way of doing The complexity is vast and the team at Brooks Corning includes architects and things. It’s going so well at designers who understand the needs of the the new home of Brooks community and can deliver.

Corning, Vice President Bob Ross wonders how they got by before making “We work very closely with the architect and designer community,” Bob said. “It’s the move to the new digs at 380 West 2nd. because of them that we wanted this larger “We now have our operations staff, showroom area, so they can see things live in addition to 3D drawings and floor plans.” administration, sales and a working show room in the same facility,” Bob noted. “This There is not only a standard showroom allows us to show the level of customization but also a working showroom that extends and flexibility available with the products into the company’s own office area where we carry and manage the fulfillment at the various heights of cubicle walls, different same time.” finishes and a variety of desktops are in use.

While you may know Brooks Corning as “Office furniture has become so a supplier of commercial office furniture sophisticated,” noted Bob. “It is to all levels of government and public customizable, flexible and an option exists and private agencies, what you may not for every need. We can’t show it all here, know is just how far-reaching the term “furniture” goes these days. Even the central but we can begin to show a range of ideas.

We practice what we preach, so we utilize board room at Brooks Corning from the the resources we have access to – the same flooring to chairs, table to monitor mounts things we offer to our customers.” and glass walls to computer connections, is completely made up of products the Customers and designers can visit Brooks company is able to source and supply.

Corning’s new space to see how different elements fit, how finishes look in person, “We can truly supply everything for the what the texture is like and all the details break room to the board room and not available in a catalogue. Plus there is everything in between,” Bob said. the ability to see how technology ties into an office space to further create functional While Hayworth is Brooks Corning’s main environments. vendor, there is also access to another 100 or more vendors to ensure the exact right “We have gained so much operational products are found. efficiency,” Bob said of the new space.

“Everything is enhanced because everyone “We can obtain the expensive and exclusive to the affordable and easy,” noted Bob. “Plus is together. Communication is greatly improved. Being in this space came from because we have the software to help, we’ll looking for everything our company take the designer’s work and create the needed for future success.” complete list of materials needed to make the space what a client wants.”

“We practice what we preach, so we utilize the resources we have access to – the same things we offer to our customers.” ‒ Brooks Corning Vice-President Robert (Bob) Ross

380 West 2nd Avenue VANCOUVER, BC TEL 604.688.6655 WEB BROOKSCORNING.COM

PHOTO: Brooks Corning Vice-President Robert (Bob) Ross | Right: A workspace solution by Brooks Corning

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TPD

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A lot can change over 34 years. Just ask the people at TPD, formerly known as The Personnel Department.

Their recent name change is a reflection of the many changes in the world of human resources since the company began in 1980.

But as the saying goes, the more things change, the more they stay the same as explained by TPD’s founder and CEO, Leslie Meingast.

“The reason why people work hasn’t changed,” said Leslie. “We all need to support ourselves with meaningful work, but how that looks is changing.”

This is evident in workplace dynamics and employment arrangements. The Canadian workforce is shifting from the traditional full-time employee/employer standard to one that provides increased flexibility for both company and employee.

“In Canada we are currently looking at about a 14% contingent workforce,” said Leslie.

For those seeking temporary, contract, or project-based employment, TPD provides an excellent alternative to unstable work or freelancing with 100% TPD paid benefits for Fieldstaff. TPD’s plan goes beyond what is required by employment law, including medical, dental, and bereavement pay. For employers, it ensures unparalleled quality in staff as high-performing Fieldstaff are retained over the long-run.

Another shift has been using a third party, like TPD, for permanent recruitment.

Whether an executive search or replacement of key employees, TPD is dedicated to finding the right fit. In fact, TPD is so committed to the ‘right fit’ that they offer a guarantee - unmatched in the industry - on all placements.

Part of identifying the ‘right fit’ is having an understanding of company culture.

“There’s more to corporate culture than fun and games,” Leslie noted. “While incorporating fun into the workplace is important, ultimately, it’s the company culture and work’s purpose that makes employees excited.”

Certainly, TPD will source qualified candidates, but far more important is understanding what the company is about and characteristics a successful employee has.

Hairstyles have changed over the last 34 years and so have HR Departments. What was once stamping and filling out forms has grown into a complex role with a greater impact on organizational success. With this enhanced contribution and workload, some HR teams may lack the capacity or expertise to execute some functions.

“If an organization requires support with a need like an organizational change management plan or developing a BYOD policy, we can take on the entire project or provide consultation on a portion,” explained Leslie. “Alternatively, if the HR team is busy with other projects but can’t get to all of their workload, we can serve as an off-site HR department to help alleviate HR demands.”

“Ultimately, it’s the job and people that make employees excited to go to work. Finding the right person is what we do best.” ‒ Leslie Meingast TPD founder and CEO

Similarly, companies experiencing growth may have HR needs, but don’t have the resources to add a full-time position. In these circumstances, TPD can provide scalable HR Services.

Only looking for a little HR guidance? TPD offers an HR Hotline to give companies a Certified HR Professional to turn to when they have questions about policies, regulations, or other HR issues.

What’s changed since 1980? Hairstyles, cars, and the price of gas, but having a resource for Workforce and HR Solutions never goes out of style.

PHOTO: Brooks Corning Vice-President Robert (Bob) Ross | Right: A workspace solution by Brooks Corning

1205 – 595 Howe Street VANCOUVER, BC TEL 604.685.3530 WEB tpd.com

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Robin’s Pharmacy

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on’t expect elevator music or white lab coats at Robin’s Pharmacy. Found on the north end of Commercial Drive at Venables, owner and pharmacy manager Robin Manweiler takes a different approach – treating people like people, getting to know them and working together for better health.

“We are now providing flu vaccinations for people who want them,” Robin said. “It’s just another way we can help our customers stay healthy and they don’t have to travel for it. They get the advice, medicine and support they need right here in their local community.”

Robin believes in making his customers’ days better when they visit.

Robin opened his pharmacy almost six years ago and has worked as a pharmacist for 18 years.

“We strive to be a positive part of the community – we use humour to connect with people,” he commented. “We take a personal approach to healthcare. It can be stressful and challenging to live in Vancouver with the high cost of living, the rainy weather, and the state of the economy.

We take it upon ourselves to make people smile or laugh to lighten the load.”

“In order to improve the health of patients, trust is the key,” Robin said. “And when people feel you care, trust is the natural byproduct.”

It may be a different style of health care, but on Commercial Drive, it’s definitely appreciated. Robin knows there is more to health than just prescriptions.

“That’s how you go above and beyond,” noted Robin. “You have to want to make a difference for people. We work with patients who have simple healthcare needs as well as those who have highly complex health issues. We cater to both groups equally.”

“There are significant benefits that come from interacting and connecting with people,” Robin said. “You have to be passionate about it and believe in helping others, and you need to be willing to put in the extra effort to make it happen.”

“It’s not about being an authoritative figure,” Robin said. “It’s about being an equal with the people we serve. We dress casually in order to better relate to our customers.”

Robin also helps others through his long-standing relationship with the Kettle As a full service pharmacy, Robin’s provides a complete range of prescription needs, over Society. the counter medications and day-to-day “The Kettle is an amazing organization that items like toilet paper, toothpaste and skin works selflessly to support people with moisturizers. And the unique design of the mental health issues in Vancouver and pharmacy provides a mom-and-pop shop I help in a small way by servicing their comfort, making people feel immediately clients’ prescription needs,” Robin said. at ease.

“The Kettle is truly a rock for mental health patients in our city, and I am humbled to be “I think people appreciate that we carry a associated with them.” little bit of everything,” he said. “And if people feel at home when they come in, then taking care of their health becomes much easier.”

PHOTO: Brooks Corning Vice-President Robert (Bob) Ross | Right: A workspace solution by Brooks Corning

“…if people feel at home when they come in, then taking care of their health becomes much easier.” ‒ Robin’s Pharmacy owner Robin Manweiler

908 COMMERCIAL DRIVE VANCOUVER, BC TEL 604.876.3784 WEB MEDICINECENTRE.COM

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TRIUMF

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“We can also use isotopes to identify disease, ounded 46 years ago by three BC universities, trace progress of a treatment, and destroy tumours,” Jonathan noted.

TRIUMF is Canada’s national laboratory for Isotopes are being developed to treat particle and nuclear disease as an alternative to surgery. The tiny, physics. Now owned by 18 Canadian universities radioactive particles can be injected into the body, travel to the tumour site and fade from Victoria to Halifax, TRIUMF is away once they’ve completed their task. finding practical uses for advanced science Next-generation isotopes are being created and wants to share the excitement. at TRIUMF and many are distributed around the world.

From its unassuming building in the woods near UBC, TRIUMF contributed “Our work ranges from the theoretical – to building the Large Hadron Collider at understanding the origins of the universe CERN that discovered the Higgs boson.

– to the practical – creating everyday According to Dr. Jonathan Bagger, Director applications for the benefit of Canadians,” of TRIUMF, this contribution gave Canada noted Jonathan. a share of the project’s Nobel Prize.

Another component of the work at “We are part of an international network of laboratories. People come here from all over TRIUMF is materials science. the world,” Jonathan said. “TRIUMF is the jump-off place for Canada’s participation at CERN.” Only 30 per cent of the users at TRIUMF are from Canada. The rest are scientific visitors from over different 25 countries.

Accelerators use electricity and magnets to propel beams of particles either into other particles, as is done at CERN, or onto targets to produce isotopes, as is done at TRIUMF. “Our new accelerator facility, ARIEL, is about two-thirds complete,” said Jonathan.

“When it becomes fully operational, it will triple our scientific capacity and drive innovation for Canadian science, medicine and business.”

There are many rare isotopes, which are exotic elements that live for short periods of time and while they help scientists develop theories of physics, they also have practical uses in medicine and materials characterization.

“Today, many products are made from materials that didn’t exist 30 years ago,” Jonathan commented.

When certain isotopes are directed at a material, their decay is observed and properties of these materials are revealed.

This is beneficial in fields ranging from aerospace to automotive engineering.

Despite the brainiac knowledge in every corner of TRIUMF, these physicists, engineers and scientists are fun, interesting and friendly. They want people to come and tour to see what they do.

“It’s a centre of excellence and hub of innovation,” Jonathan said. “We’re training the next generation of leaders. Students from across the country come to TRIUMF. We offer public lectures and events and welcome connections so the community can see what we’re doing.”

PHOTO: Brooks Corning Vice-President Robert (Bob) Ross | Right: A workspace solution by Brooks Corning

“Our work ranges from the theoretical – understanding the origins of the universe – to the practical – creating everyday applications for the benefit of Canadians,” ‒ TRIUMF, Director Dr. Jonathan Bagger

404 wesbrook mall VANCOUVER, BC TEL 604.222.1057 WEB triumf.ca

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NATIONAL BANK FINANCIAL

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he business of investment banking is not just about making the numbers work for clients, it’s also about developing relationships, said Gary Wu.

Wu, the Richmond branch manager at National Bank Financial, said that is paramount, especially since the majority of his clients are newcomers to Canada, an experience he shares with them.

“I am a landed immigrant myself,” said Wu, who packed up his young family — a wife and two children — and brought them to Canada in 1986 after he had established a successful banking career in Taiwan.

“My family was very surprised, to say the least, when I told them about the move,” said Wu, adding he yearned for a change in focus.

“I was the regional treasurer for Standard Bank in Taipei,” he said, explaining it involved foreign exchange trading and Treasury management.

Wu found it was a very high-pressure and responsible position dealing with large sums of money, but it lacked a personal element.

So, he decided to find a new challenge within the field of finance on another continent.

And Wu found it here, in a country he had never even visited or had any business or family connections. Here, he provides worry free investment solutions, when managing portfolios, for investors who find Canada all new to them, both in terms of culture and business dealings.

“I know all the challenges they are facing in a new country,” said Wu, who earned a Masters Degree in Business Economics at the University of California. “And the most important challenge is how they go about supporting themselves financially in their

new surroundings. And many are not familiar with the North American financial markets.”

Much of that unfamiliarity deals with the highly regulated nature of markets here compared to those in Asia where there are frequent promises of high returns and guaranteed principal retention. Often, those too good to be true investments are not fulfilled.

“I tell my clients here that in a free, competitive market, manage their wealth in accordance to their investment objectives and leverage the resources from National Bank Financial. Working together, we strive to deliver above-average returns. ” he said.

At NBF, Wu helps develop financial plans to provide a sustainable cash flow for clients.

He also advises them on the best approach within the Canadian tax environment, which is much more onerous than in Asia.

For example, most tax structures there do not have a capital gains tax.

“We help find them a tax efficient investment solution in Canada,” Wu said.

But away from the balance sheets, Wu, who speaks English, Mandarin and Taiwanese, serves as a welcome and trusted face in a new country.

“This business is all about trust.” ‒ Gary Wu Branch Manager National Bank Financial

“This business is all about trust,” he said.

“And many of my clients become good friends. I get to know their families, their kids. So, when they come to make a decision on a major life event, many of them will come and ask for my opinion.

And that’s a great compliment to our operation here.”

An example of that trust is the status NBF’s portfolio manager possess for discretionary managed accounts.

“Not many advisors have that qualification,” Wu said, “to independently manage an account according to a certain criteria.

“It reinforces the fact that this is very much a people business.”

135 - 8010 SABA ROAD RICHMOND, BC TEL 604.658.8056 WEB NBFWM.CA

National Bank Financial is a member of CIPF and an indirect wholly-owned subsidiary of National Bank of Canada.

The National Bank of Canada is a public company listed on the Toronto Stock Exchange (NA: TSX).

PHOTO: Brooks Corning Vice-President Robert (Bob) Ross | Right: A workspace solution by Brooks Corning

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Sinclair Centre

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hen unique shopping is combined with historical beauty, it becomes a “must visit” destination.

Downtown Vancouver’s own Sinclair Centre, one of the city’s most photographed landmarks, is the place for a one-of-akind shopping and heritage appreciation experience.

The federal government owns the iconic building filled with service offerings and high-end retail.

“We have a diversity and a history at Sinclair Centre that is unmatched anywhere in Canada,” said Jen Vann, property services coordinator with the specialty mall. “Plus our retailers offer very prestigious lines of products.”

A trip to Sinclair Centre may begin with the need to visit Service Canada or the Passport Canada Office. Service Canada is an important resource for Canadians in its delivery of information and assistance with Canada Pension Plan, Social Insurance cards, Employment Insurance and a number of other needs.

“With Service Canada in the building, a number of residents make Sinclair Centre a destination,” Jen noted. “But, when they see our retailers, they soon come back for another reason – the outstanding shopping. You really don’t get these retailers anywhere else.”

With Leone, L2 and Charals as a significant part of the retailer offering, Sinclair Centre provides some of the best window displays in the city. Brands like Montblanc, Cartier and Waterman are among many sold through Charals, a fine accessories retailer.

Leone offers international designer fashions such as those from Versace, Prada, Lanvin and Burberry, while the L2 contemporary boutique delivers names like Diesel, Miss Sixty, Juicy Couture and Energie.

The Perfume Shoppe boasts amazing service amidst a variety of both rare and contemporary perfumes and scents.

Turn to Sinclair Travel to plan your next getaway, with more than 15 years of service in the travel industry the experience and competitive prices are hard to beat.

Diamond Deals is Sinclair Centre’s own custom jewelry creator and diamond broker. Then, rounding out the list of retailers are Vancouver Passport Photo, Laserium Med Spa, Sinclair Wellness Centre and UPS. “We are excited to have shops and products unseen anywhere else,” said Jen. “And the shopping experience itself is unique given the look and feel of the building.”

Covering 66,000 square feet and joined by a glass atrium roof, Sinclair Centre is actually four historic buildings restored and brought together in 1986. The Federal Building was completed in 1937 and makes up the eastern-most corner. The Post Office Building is the oldest of the four, completed in 1910, and is best known for the clock tower with the largest clock movement in Western Canada. On the western-most corner is the Winch Building completed in 1911 which was sold to the federal government in 1925. Rounding out the foursome is the Customs Examining Warehouse which was completed in 1913, and like the Post Office Building, was designed by Public Works Chief Architect, David Ewart.

“When they see our retailers, they soon come back for another reason – the outstanding shopping. You really don’t get these retailers anywhere else.” ‒ Sinclair Centre Property Services Coordinator Jen Vann

“Sinclair Centre is where history merges with outstanding fashion, retail and service,” Jen said.

This shopping and service destination is ideal for Vancouverites and visitors as well. Positioned near Waterfront Station, shoppers can conveniently take a variety of transportation methods to find themselves at Sinclair Centre.

PHOTO: Brooks Corning Vice-President Robert (Bob) Ross | Right: A workspace solution by Brooks Corning

757 West Hastings St VANCOUVER, BC TEL 604.488.0672 WEB sinclaircentre.com

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Shannon Oaks

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esidents of the beautiful Shannon Oaks retirement community are the biggest cheerleaders of the residence. They are the first to tell you this is their home - one without the complexities of maintenance, cooking or other chores.

Olive Fera and Perry Couttie are close friends and active residents at Shannon Oaks and can’t imagine living anywhere else.

“I’ve never felt so comfortable,” Olive said.

“I’m not worried or scared of anything. I wake up in the morning and the day is mine to do what I want, when I want, if I want.”

B.C.-based Baptist Housing owns and operates 16 seniors’ residences throughout the province. It began 50 years ago on the same property where Shannon Oaks now sits and continues the organization’s dedication to active healthy seniors.

Shannon Oaks is an all-inclusive independent living residence and like all Baptist Housing locations, is non-profit.

“The inclusive aspect attracted me,” Perry said. “Because a lot of places offer things, then charge for them. I came in the door here and it was just like the sign over the fireplace says ‘welcome home’.”

“It does make a difference when it’s faithbased,” Olive noted. “Residents come first.

Not all of us [residents] are Christian, but it’s still an incredibly caring atmosphere where all are treated with compassion.”

The all-inclusive aspect of Shannon Oaks means day-to-day tasks like meals, housekeeping, linens, activities and even 24-hour emergency response is included in the monthly rental fee. The suites, lounges, activity areas and gardens are spacious and inviting, welcoming whatever hobby a resident might like to engage in.

“A lot of residents don’t have family locally,” said Olive, “But we become family. We became friends [Olive points at Perry] when there was an empty space at the dinner table. We were having so much fun, we just hit it off right away.”

“I went to Olive’s table and from then on it was absolute nonsense,” Perry said with the giggle of a teenager.

The team at Shannon Oaks is dedicated to keeping seniors active, engaged and participating in their community as much as they are willing or able. They meet weekly to ensure residents keep coming first.

Olive took on her roll of librarian after her husband passed away. She asked Sharon Ginter, the Activity Coordinator, for something to do and in no time found herself helping others find reading materials as well as keeping them organized.

“My daughter phoned me twice this morning,” Perry said. “I wasn’t in my suite, I was too busy! Shannon Oaks is a lifestyle that has been created for us to do what we like with support.”

For many seniors, isolation is a far more painful condition than many diseases. Life at Shannon Oaks eliminates the concern of isolation while still providing opportunities for solitude.

“I wake up in the morning and the day is mine to do what I want, when I want, if I want.” ‒ Olive Fera Resident Shannon Oaks

“When I first came here, I didn’t know what a retirement residence was,” Olive said.

“But I’ve met so many people and I can get involved or I can read or knit in my suite.

It’s my choice.”

The seniors at Shannon Oaks know it’s time to live life how they choose.

PHOTO: Brooks Corning Vice-President Robert (Bob) Ross | Right: A workspace solution by Brooks Corning

1038 HOMER STREET VANCOUVER, BC TEL 604.688.6655 WEB BROOKSCORNING.COM

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Tot 2 Teen Dental

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ids are not adults.

Obviously. It bears reminding however when considering dental needs.

Children have both unique physical and emotional considerations. A child’s mouth is smaller and constantly undergoing change, yet socially they are more present and as a result, deal with clinical experiences differently.

Some children may be fine with dental visits while others find any treatment stressful and anxiety provoking.

Pediatric dentist, Dr. Anita Gartner of Tot 2 Teen Dental not only gives children expert oral care, but also advocates for them allowing for a customized, emotionally sensitive dental experience.

“I really love what I do,” Dr Gartner said.

“There is nothing as great as having a parent say they trust you to work with their child.”

A dentist for more than twenty years, Dr. Gartner focused on pediatrics for the last seventeen years.

“I’m good with kids,” she noted. “I’m able to connect with them. Kids tell it like it is and that’s fabulously refreshing.”

Every child is unique in their needs. Tot 2 Teen Dental office is designed to deliver different types of sedative, restorative and preventative approaches.

“Our procedures don’t differ a lot from the average family dentist,” Dr Gartner said.

“But where we excel is treating each patient with an individual care plan based on their needs and temperament.”

“Building relationships with our patients, the patients’ parents and among our team is very important,” noted Dr. Gartner.

“Hopefully we become a part of each other’s family.”

The multiplicity of approaches at Tot 2 Teen Dental creates a more tolerable dental environment so children develop healthy, life-long coping skills for stressful situations.

“I’m often a child’s first dental experience,” Dr. Gartner noted. “I have to tailor what we do for each child, build the trust and find a connection. There is nothing more lovely than having a hug from a child after a difficult procedure.”

It’s vital to Dr. Gartner to meet the needs of the entire family. Parental concerns are given sincere consideration. While she is an advocate for the patient on an individual basis, Dr. Gartner respects differing parental styles. She works to maintain the balance between administering dental care and building excellent, mutually respectful relationships.

“Life isn’t black and white,” she noted. We take the time to ask questions about your life and that way we can find different solutions for different issues.”

While some patients see Dr. Gartner and her team for ongoing dental care, others are referred for specific concerns. As a former instructor with the Pediatric Graduate Program at UBC and a staff member with BC Children’s Hospital Dental Department, she is a trusted member of the dental community at large.

“My ultimate goal is to make the intolerable dental visit more tolerable for children and build lasting and fulfilling relationships that promote good oral health and well-being.” ‒ Dr. Anita Gartner owner of Tot 2 Teen Dental

Moreover, she fosters a family-style team approach in her office management style.

Stressing the importance of forming relationships, Dr. Gartner cares for children “It’s about relationships,” she summarized.

“When our team is happy, our patients are from as early as a few months old to high happy.” school students. Special needs patients, however are known to stay with Dr. Gartner and her team into their twenties and beyond.

PHOTO: Brooks Corning Vice-President Robert (Bob) Ross | Right: A workspace solution by Brooks Corning

2651 east hastings street VANCOUVER, BC TEL 604.569.3669 WEB tot2teendental.com

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POLINSYS

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Carving out their own spot in the vibrant, multicultural Canadian tapestry can be an exciting yet daunting task for immigrants at the best of times.

However, that path to Canada can be fraught with fewer pitfalls when immigrants seek out the sound advice and trustworthy assistance provided by Polinsys Immigration Consultants.

Polinsys consultant Rhonda Williams regularly lends her 20-plus years of experience in immigration to assist international students, skilled workers, investors and entrepreneurs and those seeking permanent residence in starting their new lives in Canada.

Williams, a member of both the Canadian Association of Professional Immigration Consultants (CAPIC) and Immigration Consultants of Canada Regulatory Council (ICCRC) and an instructor in immigration laws, policies and procedures at UBC, brings a unique set of skills to the job.

For the better part of a decade, Williams worked as a visa officer and a Canadian diplomat in Asia, which gives her an unparalleled insight into the immigration process and the inner workings of Citizenship and Immigration Canada.

What sets Williams apart from other consultants are her impeccable credentials, reliable track record and an unwavering commitment to provide each of her clients with ethical and dependable advice at every turn.

“I’m a firm believer in the Canadian tapestry and am absolutely delighted to live in a place that embraces multiculturalism,” says Williams. “I’m so pleased when I can help people come to Canada and see them settle and enjoy their lives here.

“Most people you meet in Canada are children of immigrants or immigrants themselves and I think we really have that embedded in our national consciousness,” she says. “We’ve embraced multiculturalism as a policy in Canada, and I think that makes it easy for us to be amenable to diversity. People around the world see that in Canada there are no barriers to what you can do if you have the ability and the drive to achieve.”

Whatever path to Canada immigrants might ultimately choose, Williams encourages any and all applicants to seek out the services of either a lawyer or authorized member of the ICCRC to ensure they are receiving reputable, sound representation. She also advises applicants to ask whether their chosen consultant has had any complaints lodged against them with the ICCRC.

“I have a lot of insight into what the visa All too often Williams has either seen or officers are looking for — what the heard of stories where immigrants have procedures are, what the processes are — either been misled or experienced costly so I know how they’ll be looking at each setbacks in the application process due to application and am therefore better able to unethical consultants whose practices are help (immigrants) position their application long on promises but short on success. in a more substantive way,” says Williams. “I help them present the same information, but “This is a life-changing event and applicants need to seek out the very best and most in a more effective way, and by specifically ethical assistance. They’re investing their referencing the legislation that the visa money, yes, but they’re also investing officers rely on to make their decisions.” their dreams, and that’s priceless. If those Williams is one of four Canadian-based dreams get taken away by someone who consultants for Polinsys, which has misrepresents them, that breaks my heart.” established offices in India, Malaysia, The Philippines and the UK.

PHOTO: Brooks Corning Vice-President Robert (Bob) Ross | Right: A workspace solution by Brooks Corning

“People around the world see that in Canada there are no barriers to what you can do if you have the ability and the drive to achieve.” ‒ Polinsys Consultant Rhonda Williams

Suite 229, 7164 - 120th Street Surrey, BC TEL 1.888.553.4833 WEB polinsys.com

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Michael J. Dowling

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iring a Realtor is a bit like dating. It’s about fit. When buying or selling an investment as important as your home, you need to connect with someone focused on your individual needs.

I can’t know what my clients are really trying to do. Understanding underlying motivations is like playing Sherlock Holmes. I love that part of my profession.”

Michael has a positive attitude, endless energy, passion for doing deals and helping people and the integrity to take responsibility. Because of this, he obtains 90% of his business from referrals and existing clients.

As an award-winning Luxury Real Estate Consultant, Michael J. Dowling of RE/MAX Crest Realty uses a sophisticated hands-on approach unique to his industry. He works “I worked in the stock market before real estate,” Michael said. “I am very protective with you - throughout the entire journey of my clients’ investments and by careful to identify and fulfill your needs. listening they feel heard and understood.”

“I decided early in my Real Estate career that “I love getting up in the morning and getting I wouldn’t create a huge team of Realtors,” into a deal,” he noted. “There is a huge Michael said. “When my clients hire me, amount of satisfaction in working hard and they get me. That’s how Real Estate is most directing the process. Love for directing effective for the client.” comes from my love of film and marketing a home best is like making a great movie.”

The supportive RE/MAX Crest Realty office ensures behind-the-scenes work is This interest in directing comes out in a expertly taken care of to allow Michael the few ways. Michael directs the staging and maximum amount of time serving clients. photography of clients’ homes to ensure He is also a Certified Senior Client/Estate they appeal to the right audience. Plus, and Luxury Market Specialist, to provide he directs his propriety “Shock and Awe” the specific expertise required by those campaign: a multi-faceted marketing markets. campaign that gives feedback almost This kind of dedication shows. A Realtor for immediately.

11 years, Michael has consistently ranked “98% of my listed properties sell in the first near the top of the Real Estate Board of seven to 10 days very near, or over, the Greater Vancouver Realtors, has been the asking price,” Michael said. “And that’s top seller in his office for the last three where my negotiating skills come into play.” years, was “Rookie of The Year” in his first year and is the winner of the “Chairman’s As Michael explained it, by having less Club Award” (the second highest award listings, he’s able to create better quality with RE/MAX internationally) this year. relationships with clients, leading to better prices and terms for his clients. That equals The achievements are about more than happy customers who ensure Michael sales and marketing. receives referrals to more good people.

“I care deeply. All Realtors say that, but I genuinely care for my clients and take pride in understanding the nuances of their situations and accomplish that by listening intensely,” he noted. “I have to, otherwise

PHOTO: Realtor Michael J. Dowling | Right: A workspace solution by Brooks Corning

“When my clients hire me, they get me.

That’s how Real Estate is most effective for the client.” ‒ Michael J. Dowling RE/MAX Crest Realty

2-1012 Beach Avenue VANCOUVER, BC TEL 604.684.6155 WEB michaeldowling.ca

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Mills Office Productivity

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ew companies have achieved the recognition that Mills Office Productivity has for making the world a better place.

High standards in social responsibility, environmentalism and local involvement have seen the company win two recent awards: the 2014 Vancouver Awards of Excellence for Business Innovation – the Green Award and 2014 Better Business Bureau (BBB) Torch Award in Community Excellence, the large business category, for Mills’ social responsibility practices.

Brad Mills, CEO of Mills Office Productivity, is strongly motivated by making the world a better place.

“I firmly believe that businesses can be successful and also make a strong positive impact on the communities where they do business,” he said.

A BC based, family owned and operated supplier of stationery, technology products, furniture, facilities, printing services and education products, Mills’ experience in the office supply industry dates back to 1949. Sustainability is key for Mills and to that end, the company is the first Certified B Corporation office supply company in Canada which ensures transparent evaluation on workers, environment, community and governance. An ideal fit for the program, Mills has a wide range of sustainability activities in place as a Climate Smart certified business.

“By using a sustainable fleet, trialing an auto propane truck and being part of the blue box program, we are helping to care for our customers and the environment,” Brad noted.

The company’s social responsibility practices are based on the principle that businesses have an important role to play in addressing the social interests and sustainable development goals of their community. Mills, located in

the Downtown Eastside, embraces its community leadership and gives back by actively engaging with social enterprises, unique hiring practices, and through sponsorships and donations to initiatives, foundations, and charities that aim to instill real and permanent improvements to the lives of disadvantaged community residents.

In 2002, Mills began hiring residents of Vancouver’s Downtown Eastside and provided training, employment and benefits to at-risk youth and hard-to-employ community residents through a partnership with Fast Track for Employment.

“Some of our staff started with the program 10 years ago and are still with us today,” Brad noted. “It’s a great compliment to have long-term employees.”

In a joint effort with other business associates, Brad led an effort in 2007 to create H.A.V.E. (Hope, Actions, Values, Ethics) Café, a social enterprise operating as a culinary training society and a restaurant in the Downtown Eastside. H.A.V.E. provides occupational and life skills training to residents of the community that have been excluded from work due to poverty, homelessness, addiction, or mental and physical disabilities. In addition to occupational training, students in the eight week program receive meals, Food Safe Certification and employment counselling as support to successfully transition into the local workforce. To date over 700 students have graduated from the program, with nearly a third successfully finding employment.

“I firmly believe that businesses can be successful and also make a strong positive impact on the communities where they do business,” ‒ Brad Mills CEO, Mills Office

Brad serves as chair on the board of directors for the café, a role he has played since its inception.

While Mills’ social contributions are altruistically motivated, the company is able to tell a compelling story of their local and social roots which resonates with customers, building brand value and customer loyalty.

PHOTO: Brooks Corning Vice-President Robert (Bob) Ross | Right: A workspace solution by Brooks Corning

1111 Clark Drive VANCOUVER, BC TEL 604.254.7211 WEB acsenda.com

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Float House

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ust float. That’s the message from Andy and Mike Zaremba, brothers who saw the benefits of float tanks also known as sensory deprivation tanks.

That’s why they created Float House and are witnessing the positive benefits clients are having.

The popularity of floating has caused the expansion of Float House to nine tanks in Gastown (the largest float operation in the world) as well as a Kitsilano location and a Victoria franchise.

It’s an interesting concept: crawl into a tank filled with 10” of water and 900 pounds of Epsom salts heated to about 93.5° F (the same temperature as your skin), close the lid and float on the salt water in complete darkness and soundlessness for 90 minutes.

“In our society we are regularly overstimulated,” Mike said. “There are stressors constantly bombarding us. In the tank, you eliminate all physical sensory input and can reset.”

The brothers explained that the tank is ideal for those under stress or mental strain, those in need of physical recovery after extensive exercise or injury, people dealing with chronic pain from arthritis or surgery and those who are looking for a deep meditative or creative boost.

“You aren’t distracted in the tank, your body has no pressure points,” Andy noted. “So you’re in complete awareness of your mind and thoughts. It can lead to more time in the Theta brainwave state.”

Theta state occurs just before falling asleep and is also achieved and prolonged in states of deep meditation by experienced meditators. Being in the tank allows you to enter into theta and maintain that state longer even for non-meditators.

“90 minutes is to achieve a circadian rhythm cycle,” Mike said. “Sometimes it can take up to 45 minutes to get into Theta. Then, because you’ve experienced a natural cycle, you wake up feeling well rested, energized and not groggy. Very peaceful and light.”

At 90 minutes, underwater speakers play a soothing soundtrack that increases in volume to help you wake up more naturally.

“We provide everything people need to do their float,” commented Andy. “From private rooms with body wash and towels to vanity areas with products and blow-dryers.

We also have a lounge to relax in after your float.”

The concept of sensory deprivation has been part of human kind for millennia be it in caves or temples. The brothers describe their business as a more contemporary and refined version of that experience.

“It’s an oasis in a very busy, energetic city,” said Mike. “I believe it brings balance without pharmaceuticals. It’s a way to hit that reset button for your entire Being.”

Coming out of a float leaves people in a calmer, relaxed, yet more aware state.

“Your senses are heightened,” Mike noted.

“You become more aware of the world around you, yet better able to manage what comes at you.”

“I believe it brings balance without pharmaceuticals.

It’s a way to hit that reset button for your entire Being.” ‒ Mike Zaremba Float House

“I feel like we opened a flood gate,” Andy added. “We spent a lot of time educating people on Facebook and everyone was really intrigued. Now we’re amazed by the number of people who are aware of floating.”

662 Herald Street Vancouver, BC TEL 604.253.5628 1926 W 4th Avenue Vancouver, BC TEL 778.433.3166 WEB floathouse.ca

PHOTO: Brooks Corning Vice-President Robert (Bob) Ross | Right: A workspace solution by Brooks Corning

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GNK Insurance Services

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hile insurance is about risk and assets, nothing says it has to be cold and impersonal.

In fact, it can be anything but, like with life-long Vancouver resident Sal Audia, President of GNK Insurance in Kitsilano.

GNK Insurance has been at the corner of Broadway and Blenheim for more than 50 years.

“It was a small office with a secretary and three partners: Mr. Gerwing, the founder, partner Don North, then Don Kerr joined,” Sal noted. “It was known as Gerwing, North, & Kerr. Mr. Gerwing hired me 25 years ago.”

Sal learned insurance through a job with family, but wanted to make his own way so approached Gerwing and was hired. When the partners stepped down, Sal bought the business and rebranded it GNK Insurance.

“The GNK logo stood for the original partners’ names, but because I have great respect for them, in our rebranding, the initials now also stand for our mission: Doing business in Good faith, Neighbourhood service and Knowledge,” said Sal. GNK has grown to 30 people and three offices offering Autoplan, home, travel, business and commercial insurance but they also provide special event coverage.

“We focus on commercial business,” Sal noted. “We are very experienced in landlord risks like apartments and commercial buildings.”

Commercial also includes offices, restaurants, contractors, manufacturers and specialty commercial businesses.

“We match the customer with the best coverages and competitive pricing,” said Sal. “We are a broker in the truest sense as we represent a number of insurers.”

Another major area of specializing for GNK is claim services. Other brokers will say the same, but few have the commitment Sal does, which he passed on to his team.

“I wore a pager back when insurance brokers didn’t offer after-hours service,” Sal noted.

“I grew my business on that type service.

Some of my best customers today are from a call in the middle of the night back then.”

Sal is also a claim crusader. When he feels a claim isn’t being treated fairly by an insurer, he goes to bat to attempt to get it right. This over-the-top customer care stems from the way Sal feels people should treat one another and differentiates GNK. Sal and the team ensure customers know they are cared about – and it creates repeat business.

The team at GNK embraces Sal’s philosophies. A number have been with Sal for 10 and 20 years.

“We also do a lot of things to keep it fun.

It’s a serious business, so fun is essential,” said Sal. Another thing the team does together is supporting the community. From Sal’s dedicated involvement in the Italian community to neighbourhood programs, school fairs, golf tournaments and community events.

One of Sal’s fondest memories was GNK’s 50th anniversary at the annual Christmas party. Founder, Mr. Gerwing and his wife were guests when Sal and his team announced the donation of a new car to the Deaf Blind Services Association in honour of the Gerwing’s daughter who is deaf and blind.

“Our customers keep coming back because, as author Jessie Ferrell wrote, it’s about ‘how you leave them feeling!’. It’s what I’ve embraced both personally and in professional success,” Sal said.

PHOTO: Brooks Corning Vice-President Robert (Bob) Ross | Right: A workspace solution by Brooks Corning

“Our customers keep coming back because as author Jessie Ferrell wrote, it’s about ‘how you leave them feeling!’.

It’s what I’ve embraced both personally and in professional success,” ‒ GNK Insurance President, Sal Audia

3295 West Broadway VANCOUVER, BC TEL 604.731.4684 WEB gnkinsurance.ca

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Ascenda School of Management

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Five concentrations are available within the practical, solid BBA at Acsenda: International Business management Management, Marketing Management, education need not Human Resource Management, Accounting come from a school and General Management. A Bachelor of with a sprawling Hospitality Management program is due to campus. Acsenda School of Management open in the spring of 2016. is providing the best in management skills “Each concentration is tied to a particular and knowledge right in the downtown core. career path,” Lindsay explained. “For example, our Accounting courses meet the A subsidiary of the CIBT Group, a publicly requirements of CGA designation courses. traded global education management International Business Management company based in Vancouver, Acsenda students can receive transfer credit has been offering a four year (Bachelor towards the Certified International Trade of Business Administration) BBA degree Professional Designation (CITP).” since 2004. Dr. Lindsay Redpath, President and Vice Chancellor, notes the location of Students also have choice in how long they Acsenda is an advantage. take to complete their program with the campus’s four academic terms each year.

“We are in the business and cultural hub The flexibility allows students to finish of one of the most multicultural cities in a degree quicker than they could in a Canada, an ideal location for the diverse conventional university. range of students in our programs,” she noted.

“Those who may not want to complete a full degree or are looking to add a specialization As an independent School of Management to their credentials may take one of our with degree granting status, Acsenda is diploma programs, or a certificate in unique in B.C.’s post-secondary system. management,” Lindsay noted.

Students receive an education that focuses on learning to do business internationally as Even though the School receives no public well as learning to work in different social funding, tuition fees are on par with public and cultural environments. universities. To be successful, Acsenda has to be entrepreneurial, business minded and “The diversity of students here is amazing,” student-centred.

Lindsay said. “We have a balanced population of students from 24 different As Lindsay explained, “Students are not countries and that allows faculty members anonymous in this environment. We value to promote international thinking and the choice they made to come to Acsenda cross-cultural perspectives.” and support them with their learning needs and goals.”

With 170 students (and growing), smaller class sizes allow faculty to work with the Acsenda would like to attract more students strengths and needs of individual students. from BC and Canada.

A faculty member, dedicated to promoting student and alumni engagement, also assists As Lindsay said, “Acsenda is ideal for students in preparing for job searches after those who wish to study business and graduation. management with students from all over the world, who may want to work while Technology is an integral part of Acsenda. they earn their degree, or those looking for Not only is blended and online learning extra support as they transition into postcoming into the fold, but plans to expand secondary studies.” library and learning resources are also underway.

PHOTO: Brooks Corning Vice-President Robert (Bob) Ross | Right: A workspace solution by Brooks Corning

“Students are not anonymous in this environment. We value the choice that they made to come to Acsenda and support them with their learning needs and goals.” ‒ Dr. Lindsay Redpath President & Vice Chancellor ACSENDA

1090 West Pender Street VANCOUVER, BC TEL 604.430.5111 WEB acsenda.com

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Clau de t t e C a r r ace do

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laudette Carracedo Photography documents stories.

Whether she is commissioned to work with a company, magazine or family, she is inspired and motivated by the story and believes art can be found in the ordinary moments that make up our lives: a glance, a laugh, a simple exchange.

Claudette is a Commercial, Editorial and Lifestyle photographer living in Vancouver, Canada.

TEL 604.782.0409 WEB claudettecarracedophoto.com

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Vancouver’s Profiles of Excellence –2015 Edition is produced by, and is exclusive property of the Vancouver Courier/Glacier Media Inc. For enquiries regarding the next edition, contact Tara Lalanne at 604-738-1411 or email sales@vancourier.com

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