Position Description
Information Hub - Assistant Position Status Team Location Reporting To Date Reviewed Approved By
Permanent, Full-time ActivateSocial Ultimo, NSW ActivateSocial Manager 01.12.16 Human Resources Manager
Overview of ActivateUTS: Formerly known as UTS Union, ActivateUTS is a non-profit organisation established over 40 years ago, dedicated to enhancing the student experience during their time studying at UTS. ActivateUTS supports over 130 affiliated clubs and societies, we also bring together an array of campus facilities including great bars, cafes, retail outlets, a fitness centre, physiotherapy and also student events, clubs and societies.
Overview of the position: Reporting to the ActivateSocial Manager, this position will be the first point of contact for all student enquiries. This position will be responsible for providing high level customer service, ensuring appropriate and consistent information is available for a range students. Working closely with internal stakeholders and the Social team, this position is a key member of the Social team, responsible for ensuring reception is operating as a welcoming information hub for all student enquiries. The position has financial responsibility for ticket sales and other monetary transactions and also provides general administrative support to the Social team as required.
Duties & Responsibilities: •
Understand processes that assist students with club related enquiries at reception
•
Book relevant rooms, bars and UTS grounds as required for events via the Room Booking System and Activate Booking System
•
Provide high level customer service to all students at the front desk by keeping up to date on department events/information and understanding processes such as locker hire, room bookings and equipment hire
•
Accurate management of all cash handling duties such as looking after daily sales, Ticketmaster, recording daily transactions, float management, payments for club equipment, BBQ hire, bar tabs & hire equipment
•
Maintenance of administrative duties such as updating excel budget sheets, archiving, diary & email management, ordering office supplies as well as accurately processing invoices
•
Liaise with internal stakeholders such as ActivateUTS teams, UTS security and other relevant UTS Departments on current events
•
Distribution of posters, pamphlets & marketing material on campus for upcoming events
•
Assist the Social Team and department managers and with other duties within the nature and scope of this position as may be required from time to time
Selection criteria: Essential: •
Previous experience providing high level customer service
•
Friendly and welcoming attitude with good research skills
•
Strong administration and organisational skills
•
Previous experience handling cash and credit card payments
•
Proficient user of Microsoft Office with advanced skills in excel
•
Understanding of student’s social and recreational needs
•
Ability to follow instructions and work as a team member and autonomously as required
•
Ability to build rapport with internal/external stakeholders from a variety of backgrounds
•
Excellent interpersonal and communication skills both verbal and written
Desirable: •
First-Aid certificate
•
RSA certificate
•
Previous experience working in a university or similar role
•
Knowledge of UTS campus, facilities and services
Key working relationships: •
ActivateSocial Manager
•
Social Clubs Manager
•
Events and Engagement Manager
•
Clubs Officers & Clubs Administrator
•
ActivateUTS departments
•
UTS Students
•
UTS Departments as required
•
External contacts and clients as required
Authority: This position is subject to direction by the ActivateSocial Manager but will be required to make decisions in relation to this role.
Direct Reports: Nil
Workplace health and safety You must work within Workplace Health & Safety practices and procedures; work with due care and consideration to safeguard your own health and safety, and the health and safety of others.
Terms & Conditions of Employment: Appointment will be conditional on an initial 6 month probationary period; thereafter termination by either party will require written notice of 1 month.
ActivateSocial Manager Social Clubs Manager
Clubs Officer
Clubs Administrator
Events & Engagement Manager Recreation & Events Coordinator
Clubs Officer
Information Hub - ActivateSocial Assistant
Application Process Short listing for interviews will be based on applicants meeting the essential criteria listed in the position description. Please send your application, including names and telephone numbers of two referees to the Human Resources Manager, PO Box 3210, Broadway NSW 2007 or email activateuts.recruitment@uts.edu.au.