K. Military OneSource Military OneSource is a free service provided by the Department of Defense to servicemembers and their Families to help with a broad range of concerns, including money management, spouse employment and education, parenting and child care, relocation, deployment, reunion, particular concerns of Families with special-needs members, relationships, stress and grief. Services are available 24 hours a day by telephone and online. Many Military OneSource staff members have military experience (veterans, spouses and Guard and Reserve members), and all receive ongoing training on military matters and military lifestyle. The program can be especially helpful to servicemembers and their Families who do not live close to a military installation. Three kinds of short-term, non-medical counseling services are available at no cost to you: Face-to-Face Counseling Military OneSource arranges for you to meet face-to face with a professional counselor in your community. Available to Families in the continental U.S., Alaska, Hawaii, Puerto Rico and the Virgin Islands.
Telephone Consultations For those unable to attend face-to-face counseling (because of their location or other circumstances), Military OneSource arranges telephone consultations.
Online Consultations For those who prefer communicating online, this option uses instant-messaging, with the consultant and participant communicating online in real time.
To reach Military OneSource visit www.militaryonesource.mil or call (800) 342-9647. L. Emergency Assistance Contacts 1. Army Emergency Relief (AER) Program AER is the Army’s own financial assistance organization and is dedicated to “Helping the Army Take Care of Its Own.” AER provides commanders a valuable asset in accomplishing their basic command responsibility for the morale and welfare of Soldiers. AER funds are made available to commanders having AER sections to provide financial assistance to Soldiers — active and retired — and their dependents when there is a valid need. Contact AER at (703) 428-0000 or (866) 878-6378 for emergency assistance. Additional information about AER may be found at www.aerhq.org. 2. American Red Cross USAREC formally joined hands with the Red Cross to provide the highest quality of service and care for Soldiers and family members. The Red Cross assists Soldiers and Families with AER funds, recovery from disasters, notification of deployed servicemembers and many other services. For more information, visit www.redcross.org.
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United States Army Recruiting Command (USAREC)