The Bugle Boy www.southcom.mil/usag-miami/mwr.html
September/October 2010
THE CUSTOMER COVENANT 1
SPOTLIGHT: FOCUS ON THE CUSTOMER COVENANT
2
CALENDAR OF EVENTS
3
WHAT’S UP IN SOUTH FLORIDA
4
FAMILY SUPPORT CENTER NEWS EFMP, Employment Readiness
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VOLUNTEERS
8
WHAT’S UP IN FMWR
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GOING GREEN
12 RELOCATION READINESS 15 SPOUSES’ CORNER / WHO’S WHO 16 FMWR FUN BUS TRIPS United States Army Garrison-Miami Directorate of Family and Morale, Welfare and Recreation 3511 NW 91st Avenue Doral, Florida 33172 305 437-2642 Sign up for FMWR E-mail and Send Your Customer Comments to: Mwrcustomerservice@ hq.southcom.mil Friend us on Facebook Fmwr Usag-Miami
The Family and Morale, Welfare and Recreation Command (FMWRC) recently developed a comprehensive, holistic Customer Service Program for Army Family and Morale, Welfare and Recreation (MWR) to create and sustain a customer service culture. We are committed to providing quality through service excellence to our Soldiers and Families commensurate with the quality of their service to our Nation. We understand that we create value for our customers through predictable, consistent, efficient and customer-focused service. On July 14th and 15th, the US Army Garrison-Miami (USAG-M) Family and MWR Directorate hosted its first series of Operation Excellence Customer Service training courses, aimed at improving customer service throughout the directorate. Eight principles of CUSTOMER service were covered during the training, using real life scenarios and experience. Operation Excellence emphasizes fulfilling the promises Family and MWR made through the Customer Covenant to Soldiers and their Family Members. This training was also made available to Garrison staff in order to foster improved customer service between the different components of USAG-M. USAG-M Family and MWR promises our customers they will: Always be respected and treated as individuals who are valued; Receive a prompt and friendly greeting in a professional and courteous manner; Experience aesthetically-pleasing facilities; Receive timely, accurate and helpful information; Be offered high quality products and services; Have an opportunity to provide feedback.
CALENDAR OF EVENTS
SEPTEMBER
www.southcom.mil/usag%2Dmiami/sites/calendar/calendar.htm
OCTOBER
1 - Budgeting and Saving, Wednesday, 11am-12pm, MB, Suite 180
7 - Civilian Resume for Spouses, Thursday, 9am-12pm, MB, Suite 180, Conference Room
3 - Training Holiday, Friday 6 - Labor Day, Monday 8 - Resume Workshop, Wednesday, 1-3:30pm, MB, Suite 180 21 - Newcomer Orientation, 9:30am2pm, MB, Suite180 22 - Deadline to pay for trip to Disney’s Magic Kingdom, Wednesday, close of business (COB.) Adult $85, Child $69, 23 - Interview Techniques, Thursday, 1-3:30pm, MB, Suite 180 24 - Miami Tour, Friday, 9:30am-3pm, Meet at MB, Suite 180 25 - Trip to Magic Kingdom, Saturday
NOVEMBER 16 - Newcomer Orientation, Tuesday, 9:30am-3pm, MB, Suite180 17 - Deadline to pay for Hollywood Studios trip, Wednesday, COB. Adult: $85, Child: $75
13 - Interview Techniques for Spouses, Wednesday, 9am-12pm, MB, Suite 180, Conference Room 13 Deadline to pay for Halloween Horror Nights, Wednesday, COB. Prices to be announced.
19 Miami Tour, Friday, 9:30am2pm, Meet at MB, Suite 180 20 - Trip to Disney’s Hollywood Studios, Saturday
16 - Halloween Horror Nights Trip, Saturday, departure from HQ: 1300, departure from park: 0215 (17 Oct) 19 - Newcomer Orientation, Tuesday, 9:30am-2pm, MB, Suite180 22 - Miami Tour, Friday, 9:30am-3pm, Meet at MB, Suite 180
Classes and Events For more information or to register, call the Family Support Center, 305 437-2665 Trips - Reserve and pay for trips at the Information Tickets and Registration (ITR) Office - Headquarters, #1303A, 305 437-1595 The *Molina Building, (MB) formerly known as the Codina Building, is located at 8300 NW 33rd Street, Doral, Florida
To report suspected child abuse, neglect, or spouse abuse, contact Family Advocacy
305 437-3086 After duty hours 305 437-4900
WHAT’S UP IN SOUTH FLORIDA? BROWARD - www.sunny.org/ calendar/
17 ANNUAL HOLLYWOOD BEACH LATIN FESTIVAL, September 19, Hollywood Beach Broadwalk, 128pm, 954-961-6386, Free. Showcasing Latin culture with both traditional and folkloric music by internationally renowned performers and local musicians on two stages, dancing, food vendors, arts and crafts and children’s activities. http://www. hollywoodlatinfestival.com/. th
MIAMI-DADE - www. miamiandbeaches.com/visitors/ calendar.aspx
JAZZ AT MOCA, September24. The popular Jazz at MOCA series presents free outdoor concerts on the last Friday of every month. Music starts at 8 p.m. The museum is open from 7 to 10 p.m., by donation. Museum of Contemporary Art, 770 NE 125th St., Miami, FL 33161, 305 893-6211, http://www.mocanomi.org. NEW WORLD SYMPHONY: PRE-SEASON C O N C E RT , September 25. Preseason concert featuring New World S y m p h o ny.
Alasdair Neale, conductor. Free, ticket required. 7:30 p.m. Lincoln Theatre, 541 Lincoln Rd., Miami Beach, 33139, 305 673-3331, http:// www.nws.edu.
BLUEGRASS FESTIVAL AT GREYNOLDS PARK. October 3. 1st Sunday of the month festival featuring a variety of talented Bluegrass artists. Bring a lawn chair. Food and cold drinks available. 12:30 p.m. - 5 p.m. Greynolds Park, Miami Gardens Drive and NE 22nd Avenue, North Miami Beach, FL 33160, http://www. miamidade.gov/parks/. NEW WORLD SYMPHONY: INSIDE THE MUSIC, October 5. Join the Fellows on stage for an intimate glimpse into their craft with these mini behindthe-scenes presentations on topics ranging from music appreciation to the historic contexts of composers and more. Free, no ticket required. 7 p.m. Lincoln Theatre, 541 Lincoln Road, Miami Beach, 33139, 305 6733331, http://www.nws.edu. NEW WORLD SYMPHONY: MUSICAL XCHANGE, October 8. New World Symphony concert. Program TBA. Free, ticket required. 7:30 p.m. Lincoln Theatre, 541 Lincoln Road, Miami Beach, 33139, 305 673-3331 http://www.nws.edu.
MIAMI-DADE COUNTY PARKS DEPARTMENT CALENDAR OF EVENTS http://www.miamidade.gov/ parks/calendar.asp MONROE (Florida Keys) - www. fla-keys.com/calendarofevents/ H I S TO RY OF DIVING MUSEUM FREE S E M I N A R S E R I E S , September 15, This month’s free seminar is to be given by Eric Smith, “Adventures in Underwater Exploration.” Starts at 7 p.m. at Diving Museum, mile marker 83 in Islamorada. 305-664-9737, E-mail: info@divingmuseum.org, http:// www.divingmuseum.org/. FLORIDA KEYS BIRDING & WILDLIFE F E S T I VA L , September 22 26. The peak of the fall birding season, this event includes an opening reception, dinner, presentations, Keys-wide field trips focusing on education and conservation as they relate to Keys birds and wildlife and an environmental fair. 305 872-0774, http://www.keysbirdingfest.org/.
PALM BEACH - www. palmbeachfl.com/events/ DORAL - www.cityofdoral.com/ cityofdoral/
FAMILY SUPPORT CENTER NEWS New to USSOUTHCOM? Take the Free Miami Tour Join us for a whirlwind tour of Bayside, Coconut Grove, Coral Gables, Key Biscayne, South Beach and more Service Members, Family Members, Civilians, Call the Family Support Center to reserve your space 305 437-2665
Exceptional Family Member Program The Exceptional Family Member Program (EFMP) is a mandatory enrollment program that works with other military and civilian agencies to provide comprehensive and coordinated community support, housing, educational, medical and personnel services to Families with special needs. Service Members on active duty enroll in the program when they have a Family member with a physical, emotional, developmental, or intellectual disorder requiring specialized services so their needs can be considered in the military personnel assignment process.
For more information about EFMP, contact your installation EFMP manager, Joe Walker, at the Family Support Center at (305) 4372734.
Exceptional Family Member Program (EFMP) provides respite care provider training
Family members must be screened and enrolled, if eligible, when the Service Member is on assignment instructions to an OCONUS area for which command sponsorship/ Family member travel is authorized, and the Soldier elects to serve the accompanied tour. This screening consists of medical records review for all Family members, and developmental screening for all children 72 months of age and younger.
For Active Army and Active Guard and Reserve Families who are responsible for regular care of persons with disabilities, the Exceptional Family Members Program Respite Care Program provides a temporary rest period. Care may be provided in the Family’s home or other settings such as special needs camps and enrichment programs.
Service Members are responsible for keeping their EFMP enrollment current as exceptional Family member (EFM) conditions change or at least every three years, whichever comes first.
The Army EFMP put respite care in place to give eligible Families, especially now with multiple deployments, the opportunity to receive respite care when it’s needed. Families apply for the Respite Care Program
at the U.S. Army Garrison-Miami Family Support Center. Eligibility for Respite Care Program is based on EFMP enrollment and the medical or educational condition of the Family member requiring care. Qualifying Families are eligible to receive up to 40 hours of funded EFMP respite care monthly for each certified Family member and can receive up to $45 per hour for care. The Army Exceptional Family Member Program (EFMP) Respite Care now offers Provider Training online. This series will provide a solid foundation as your provider prepares to deliver temporary caregiver relief services. This training and information provides thorough coordinated resources which will assist you in receiving the very best in respite services for your families with exceptional needs. All new non-family member providers are required to complete training before they can provide care. There are two ways to access the site: Direct access: http://www.armyefmprespitecaretraining. org Through Army OneSource: http://www.my ArmyOneSource.com
EMPLOYMENT READINESS: Writing winning cover letters
Employment Readiness Program at 304 437- accomplishments that will be most 2639, or e-mail: joe.pagan@hq.southcom.mil. meaningful to the intended audience of each specific letter.
A great cover letter can make a difference in whether you get noticed or passed over for a job. It is a great tool that: • Positions you above the competition. • Sells your qualifications and your successes. • Demonstrates your knowledge, experience, and expertise. • Creates excitement, enthusiasm, and action (an interview). How can one letter do all of this? Is it the words you write? Is it the style or the tone of your letter? Is it the visual presentation? Is it the color of paper and the type style you use? Is it the specific achievements you highlight? Is it the years of experience you have? Is it your educational credentials? The answer is all of the above.
Ten cover-letter strategies
Your cover letter can have a tremendous impact on the quality and success of your search campaign. It is designed as a personal introduction to who you are, custom-made for that specific opportunity, and allows you the opportunity to communicate a great deal of information about yourself both personal and professional. In theory, you are taking excerpts from your resume — as they relate to a specific position — and rewording them to communicate the same concepts, qualifications, experiences and accomplishments, just in different words. It is not a good idea to type word-for-word the exact language you’ve already used in your resume. Cover letters can be fun to write, although you may not think so. But with the right perspective and a positive attitude, you will find that writing cover letters affords you great flexibility. There are virtually no rules for writing cover letters. This allows you to positively present just those skills, qualifications, achievements and credentials you want to bring to a specific reader’s attention. Another advantage is that you can be creative in both content and presentation. For additional information pertaining to employment concerns contact the
5. Include information that you know about the company or the position for which you are applying. If you know any particulars about the company to which you are writing (for example, core issues, challenges, market opportunities, services or management changes), be sure to address those items in your cover letter. Relate specifically how your experience can meet the company’s needs and provide solutions to its challenges. 6. Explain why you want to work for this company in particular. Do you want to work for the company because of its reputation, financial standing, products, services, location or market potential? Everyone likes a good “pat on the back” for a job well done. Company management is no different. Tell them what they’re doing right that caught your attention.
7. Be sure your cover letters are neat, clean and well presented. Remember, cover letters 1. Make it easy for someone to understand are business documents, not advertising “who” you are. Are you a sales representative, materials. They should be attractive and nurse, college professor, chemical engineer, relatively conservative, not “over-designed.” restaurant manager, customer service agent or architect? Be sure to clearly communicate 8. Double-check, triple-check, and then have that information at the beginning of your someone else check your letter to be sure cover letter. Don’t make someone read three that it is error-free. Remember, people don’t paragraphs to find this critical information. No meet you; they meet a piece of paper. And one is going to take the time and energy to that piece of paper — your cover letter — reflects the quality and caliber of the work figure it out. you will do on their behalf. Even the smallest 2. Use a unique and professional format when of errors is unacceptable. writing and typing your cover letters. Make your letters visually attractive and distinctive. 9. Keep your cover letters short. Cover Tap into your inner self to see how creative letters are not essays. We recommend a and professional you can be in writing the one-page letter in nearly all circumstances. text and designing the presentation. 10. Always remind yourself why you are 3. Emphasize your most relevant qualifications. writing each cover letter, and be sure to ask Use your cover letters to highlight your for the interview. Remember, securing an skills, experiences, qualifications, honors and interview is your primary objective for each credentials that are directly relevant to the letter you write. company’s needs and type of position and/or For additional information on employment career path you are pursuing. concerns contact the Employment 4. Shine a spotlight on your most relevant Readiness Program at 305 437-2639, or achievements. Be certain to highlight e-mail: joe.pagan@hq.southcom.mil. your career successes, results and
Register as a volunteer WHY REGISTER? Once you register online you never have register again NO MATTER where you are stationed next. This registration travels with you wherever you go!
STEP 2: Finding Opportunities. Under the Public heading, select” Opportunity Locator.” Select by Military Community (USAGSOUTHCOM), keyword or organization. STEP 3: What’s Next? Once you’ve found
WHY VOLUNTEER? Support your community; resume building; meet new people; learn something new; recognition; experience for employment.
Select how you would like to add the hours: by day or by period. Add for open dates will bring up the calendar for the month. For this selection, you need to add hours by 15th of the month for the previous month hours.
STOP BY! Volunteer Corps, Suite 180, 8300 NW 33rd Street, Miami, FL 33122, 305 437-2665/2667. STEP 1: Register. Log on to www. myarmyonesource.com. Click on “Not a Member? Join Now”at the top of the page. Select” Join Army One Source Now! (List your military community affiliation, found under IMCOM SE as USAGSOUTHCOM.) Complete registration and click “Continue.” You will return to the Home page.
myarmyonesource.com and Login. Select “MY AOS Page” at the top, right side of the screen. After the page loads you will see the volunteer information in a box on the left side the screen. Select “Service History.” If you have more than one volunteer position, select the position for which you would like to add hours.
“Add by period” will let you add for the month, quarter or year Add yours and select “Save.” the volunteer opportunity you’re interested in, APPLY and e-mail will be sent to the Organizational Point of Contact (OPOC), who will then contact you.
NOTE: You can also access the Volunteer Management Information System (VMIS) by logging in and then selecting “Become a Volunteer” then AVC Volunteer.
HOW TO ADD VOLUNTEER HOURS: (for registered volunteers) Go to www.
POC: Mary Ortiz, Mary.ortiz@hq.southcom. mil.
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WHAT’S UP IN FMWR ? MEET Erik Vidal, recreation assistant at the FMWR Fitness Center. Erik is a Certified Level 1 CrossFit Coach, a Certified Fitness Trainer, an active CrossFitter, a Miami Dade College student majoring in Exercise Science and currently an Officer Candidate in the Florida National Guard. Previously, he served as an Active Duty Soldier in the U.S. Army with the 3rd Brigade, 3rd I.D., Ft. Benning, Ga. He deployed to Iraq during March 2007 - May 2008 in support of Operation Iraqi Freedom 5. While serving overseas, Erik discovered a passion for fitness and health. He first heard about CrossFit when he came home to Miami and discovered CrossFit at IAMCROSSFIT in Doral in August 2009. He was curious about this underground method of working out and performing unorthodox workouts while competing against other athletes. The formula is simple: constantly varied, functional movements, executed at high intensity = CrossFit. His first CrossFit workout was a benchmark, a workout by the name of “Fran.” His performance spoke for itself and Erik has been an avid CrossFitter ever since. CrossFit is his strength Erik at CrossFit and conditioning program. Erik has competed at the March 2010 Florida CrossFit Sectionals placing top 70 in the state out of 150+ competitors. The weekend of 24 July, he competed in the “Swamp Monster,” an event hosted by CrossFit 305 in Miami, and placed in the top 10 out of 70 competitors. Erik truly believes that exercise and diet are the means by which to achieve optimum health. To Erik, the most important thing is being fit, above all, overall health is wealth. “1 CrossFit because the results are real, my performance is real and the outcome is real.”
CROSSFIT August 30 - October 14, Monday - Thursday, 600, 0630, 1130, 1200, 1230, 1500,1530. 2 week break, then classes resume November 1 - December 23, Monday - Thursday, 0600, 0630,
1200, 1230, 1500, 1530
Erik and Frank Same
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TRX suspension training starting August 30 TRX is a revolutionary method of leveraged bodyweight exercise with the use of special straps. You can safely perform hundreds of exercises that build power, strength, flexibility, balance, mobility and prevent injuries, all at the intensity you choose. The straps weigh less than 2two pounds. This workout will deliver greater performance and functionality than large exercise machines. For more information or to sign up, call Frank Same at 305-437-1152
Many thanks to our Annual Sponsors for their continued support of Family and Morale, Welfare and Recreation.
The Department of Defense does not endorse the sponsors..
Better Opportunities for Single Soldiers (BOSS) OPEN TO ALL SINGLE SERVICE MEMBERS! The BOSS program provides opportunities for single all Single Service Members, geographical bachelors and single parents. The mission of BOSS is based on three pillars: Community involvement, quality of life and recreational activities. BOSS plans a variety of activities throughout the year to support these pillars such as the angel tree program, mentorship for elementary students, focus group in the Military Family Action Plan, trips to local events and attractions, comedy clubs and fashion shows. BOSS conducts revenue generating programs to raise funds to offset the participation fees for all recreation activities. For more information, go to http://www.southcom.mil/ usag-miami/sites/mwr/mwr-boss.htm, or contact Mr. Steve Ondriezek, BOSS FMWR advisor, 305 437-2726.
20 quick tips for successful networking 1. Always be specific about what you need. 2. Know your strengths. 3. Network even when you think you don’t need to. 4.Don’t wait for people to come to you. Be proactive. 5. Be more persistent than you think you need to be. 6. Don’t internalize rejection. 7. Don’t speak negatively about anyone. 8. Be friendly and down-to-earth. 9. Be helpful to others even if there’s no obvious direct benefit to you. 10. Stay in touch with people regularly. 11. Never leave home without business cards (or resumes). 12. Occasionally call people just to say hello. 13. Get known as an information clearinghouse, and thus a valuable resource for others. 14. Sit next to strangers at events, not alone or just with people you know. 15. Focus on names when you meet people. 16. Learn and follow basic rules of business and social etiquette. 17. Don’t be afraid to ask others for help. 18. Keep your goals in sight. 19. Take a break occasionally—don’t get overexposed. 20. Keep a positive attitude. For additional information regarding employment concerns, contact the Employment Readiness Program at 305 437-2639, or e-mail: joe.pagan@hq.southcom.mil. EEMAF 08-0325 Bugle boy 11/17/08 12:46 AM Page 1
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GOING GREEN Food Disclosure After four years of delays – driven by intense industry opposition – Country of Origin Labeling (COOL) is finally being implemented in the United States. The law adds labels to meats, fruits, vegetables, and some nuts, giving shoppers a view of the long supply chains that now stock our shelves. Unfortunately the COOL law does not cover processed foods. Cooked meats such as bacon, cured ham, and almost any products with more than one ingredient are exempt from disclosing their country of origin. So a bag of frozen carrots has to disclose its origin, but a bag of mixed carrots and peas does not. Apparently it just too complicated to write “Peas from Chile. Carrots from Mexico.” on the package!
“organic” foods are now coming from China as well. My daughter’s lunch of fish sticks, crackers, a fruit snack, apple juice, and a vitamin could all be from China. Is it safe? Chinese food-safety scandals also are skyrocketing. Just in the last two years, China has been hit with several major controversies. Melamine was found in baby formula and other products containing milk powder. Adulterated pet food ingredients killed dogs and cats across the United States. Farm-raised seafood was contaminated with unapproved drug residues. Diethylene glycol, which is related to a chemical found in anti-freeze, was found in toothpaste.
Restaurants and food service facilities also are exempt from informing customers where the food they’re eating originates. So you will only see country of origin information in large grocery stores.
It is not surprising to learn that processed foods often travel further than fresh foods. 80% of our wheat gluten – which is an important ingredient in many processed foods – is now imported. Developing countries such as Mexico and China are increasingly important in our food supply. Food imports from China into the U.S. have quadrupled over the last decade. China is now our number one country for importing prepared/preserved fruits, number two for prepared/preserved vegetables, and number four for fresh or frozen vegetables. China also is the number one producer of farmed fish and shellfish in the world, and the number one supplier of apple juice. China supplies 80 percent of the world’s ascorbic acid — vitamin C — one-third of the world’s vitamin A, much of the supply of vitamin B-12, and many health-food supplements, such as lysine. Perhaps most surprising, a growing percentage of imported
One such tool is called Hazard Analysis and Critical Control Points (HACCP – pronounced “Hassup”). This is essentially a food safety program. The USDA requires food companies producing meat, poultry, seafood, and juice to implement self-monitoring programs that first identify all of the “critical control points” in their production process where pathogens and contaminants are likely to enter the food supply chain; detail how they will reduce these risks; and then verify through testing, their success in eliminating these contaminants. The HACCP plan must be complemented by a Standard Sanitation Operations Plan detailing the plant’s housekeeping measures. The FDA has never required this of the manufacturers that produce the other 80 percent of the food we eat (like the ones producing the spinach, tomatoes, and peanuts that have caused recent outbreaks.)
Where is your food from? As COOL labels show up in our grocery stores, we are learning that approximately 80% of our seafood, 90% of lamb and mutton, 30% of fresh fruits and nuts, and 13% of vegetables are imported from elsewhere in the world. The top 10 countries exporting food and beverages to the U.S. include: Canada, Mexico, China, Brazil, Australia, Indonesia, Chile, New Zealand, Colombia and the European Union.
80 percent of the food in the US is regulated by the Food and Drug Administration. Ironically, it is the US Dept. of Agriculture – which regulates meat, poultry, and eggs – that has more advanced regulatory tools.
Problems with food safety are not restricted to imports. There also have been several product scandals and recalls associated with U.S. food production in the last year. A recent scandal involving salmonella contamination of processed peanuts led to 700 illnesses and 9 deaths, and resulted in more than 2,800 products being voluntarily recalled. Prior to that, the U.S. experienced a major E. coli outbreak in bagged spinach, Salmonella in tomatoes, and E. coli in Iceberg lettuce. All of this has led Americans to ask: “Is my food safe?” Unfortunately, that is a very difficult question to answer. There is a growing consensus that the U.S. government’s system for guaranteeing food safety is broken. There is a clear need, and growing political alignment, toward reforming food safety regulation. I’ll get into this in more detail in a future blog post. But in the meantime, what is a shopper to do?
Shoppers should know – or be able to ask these firms – whether they have implemented a HACCP-like program that goes all the way from the farm to the processing plant to the grocery store to your table. These programs should logically also cover all of the steps in food production that occur outside of the US as well. In this model, the role of government shifts from direct examination of every food product, to verification of the food processors’ hazard reduction systems, and then spot verification of contaminant reduction efforts. All this information should then made be public so that individuals and organizations such as GoodGuide can use it to evaluate different food manufacturers. References: * http://www.fas.org/sgp/crs/row/ RL34080.pdf * http://www.ers.usda.gov/AmberWaves/ February08/DataFeature/ * http://www.npr.org/templates/story/ story.php?storyId=10410111 * www.cspinet.org/new/pdf/fswhitepaper. pdf Reprinted with permission from the GoodGuide www.goodguide.com
RELOCATION READINESS Culture shock Moving is a way of life in the military. Overseas locations bring excitement, a chance to learn and diversified perspectives to the service member and the family. Returning from an overseas location can bring about a new set of trials and tribulations that are sometimes unforeseen. Just like when you moved to your new duty location, the military member and the family took the time to research, plan and prepare for the upcoming cultural adaptation; returning to the States requires the same family preparation and to readapt and readjust. Many psychologists define “culture shock” as “the result of being overwhelmed by major life changes to established patterns without usual support systems.” What is meant by “changes to the established patterns and support systems”? It means: new installation, new schools, neighborhood, house playground and maybe the donut shop? As a military family, you could have culture shock every time you move no matter if it was from overseas of within CONUS. There are five stages to the culture shock: a. Excitement or “honeymoon;” b. Withdrawal or emptiness; c. Adjustment or adaptation; d. Readjustment ; e. Enthusiasm or “feeling at home.” Some of the re-entry challenges are: a. Language; b. Rules of politeness; c. Native sense of humor; d. Not knowing your way around; e. Not having a network of family and friends; f. Unfamiliar work culture; g. Different pace of life; h. Lack of previously utilized service and activities. All of these challenges seem odd to many. After all, I am returning to my own country. But after living abroad, you may experience
a disconnect to your own country and culture. This is normal. You may experience impatience, irritability, frustration, anger, sadness, anxiety, home sickness, lack of confidence and exhaustion or fatigue. This is normal.
COPING STRATEGIES: These are some of the coping strategies that you can you to deal with the emotional turmoil that relocating can produce: 1. Use the Military Homefront web site (www.militaryhomefront.com) to learn everything about your new duty station. 2. Use your sponsor to fill in the blanks for specific information that you might need. (Example: a piano teacher for your child.) 3. Ask questions: of your sponsor, your unit, your commander. 4. Have a positive attitude. 5. Use your skills and talents to engage in activities in the new duty station. 6. Keep In touch with your old friends. 7. Balance socializing. 8. Try new experiences. 9. Share your concerns. 10. Set reasonable goals. 11. Build a community of old and new. 12. Attend a re-entry workshop. Come and check out your ACS Relocation Readiness Program Manager for more information and resources: Roxanna Acosta, 305-437-1958, Roxanna.acosta@ hq.southcom.mil.
The lending closet
Are you new to SOUTHCOM? Are your household good somewhere in transit? Are you leaving us and going to another duty station? Permanent Change of Station may brings some expenses that you did not count on and as most military families, you end up with two coffee pots, three sets of pot and pans and so on. Your Family Support Center has a lending closet full of household items to borrow. We have vacuum cleaners, microwave ovens, kitchen utensils, pots and pans, irons and ironing boards, and even playpens, air mattresses and high chairs. They are lent for 30 days extendable to 45 days. Most items are brand new and all you have to do is return them in a clean, serviceable manner. So, don’t go out and spend your hard earned money. Let us help you. If you are a sponsor, please, inform your sponsoree of our services.
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Travel is more than just A to B. Travel should take you where satisfaction
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Travel should take you places®
Certain restrictions apply. Availble for rooms booked after May 1, 2009 though December 23,2009. ©2009 Hilton Hotels Corporation.
SPOUSES CORNER USSOUTHCOM Community Information Meeting (SCCIM)
SPOUSES NEEDED TO COORDINATE the HIALEAH and KENDALL ZIP CODE GROUPS!
SCCIM is held the last Thursday of each month. Zip Code Group Coordinators disseminate information from the SCCIM to the zip code groups. All spouses are encouraged to submit concerns/issues to your area zip code coordinator. The purpose is to share ideas and make living in South Florida an enriching experience. Meetings: 10 am, 8300 NW 33rd Street, (Molina Building,) Family and MWR Conference Room. For more information, call 305 437-2665.
Coordinators disseminate information from the monthly SouthCom Community Information Meeting (SCCIM) to spouses in their zip code area and present ideas, issues or concerns to the SCCIM. Zip code groups can organize and meet in a variety of ways, from monthly information socials to web groups, depending on the desires of the members. Programs such as music play group, 9/11 GI Bill briefing and the recent “Evening with TRICARE” are examples of recent collaborations between Army Community Service and zip code groups. New spouses are identified during Service Member in-processing but if you are interested in becoming involved in a group in your area, starting a group, or interested in coordinating, please call Vickie DuBois at 305 437-2644.
Zip Code Groups DORAL, CORAL GABLES, MIAMI LAKES, NORTH MIAMI, NORTH MIAMI BEACH, Eva Raquel Cool, 786 877-0150, lotusflower_0308@yahoo.com; www. doralzipcode.webs.com, doralzipcode@yahoo.com HIALEAH, coordinator needed, please call 305 437-2665 KENDALL, HAMMOCKS, PINECREST, PALMETTO BAY, surrounding areas. Coordinator needed, please call 305 437-2665 BROWARD COUNTY, Sabrina Bowman, scott_bowman1969@yahoo. com; Nila Mistry, nilamistry1@yahoo.com HOMESTEAD & SOCSOUTH, Kris Rodriguez, sirkesojerdna@ hotmail.com, Fatima Bissonnette, fatimabissonnette@yahoo.com, socsouthfamily@yahoogroups.com
WHO’S WHO Directorate of Family and Morale, Welfare and Recreation (FMWR)
One Stop Phone Number:
Child, Youth & School Services (CYSS Services)
One Stop Phone Number:
305 437-2642
305 437-2642
Director - Sheryl Byrd, sheryl.byrd@hq.southcom.mil Administration - Vilma Lesesne, vilma.lesesne@hq.southcom.mil Financial Management Officer - Marisol Archibold, marisol.archibold@hq.southcom.mil Marketing, Sponsorship and Advertising - Helen Colby, helen.colby@hq.southcom.mil E-mail: mwrcustomerservice@hq.southcom.mil Toll Free Hot Line: 1 877 291-1604 Recreation Services One Stop Phone Number: 305 437-2642 Recreation, Better Opportunity for Single Service Members (BOSS) - Stephen Ondriezek, stephen.ondriezek@hq.southcom.mil Information, Tickets and Registration - Eric Ruiz, eric.ruiz@hq.southcom.mil Macarena Schmidt, macarena.schmidt@hq.southcom.mil Fitness Center Jill Hauser, jill.hauser@hq.southcom.mil Frank Same, francisco.same@hq.southcom.mil Erik Vidal, erik.vidal@hq.southcom.mil Angelique Williams, angelique.williams@hq.southcom.mil
CYSS Director - Ileana Gonzalez-Posada, ileana.gonzalesposad@hq.southcom.mil Administration - Mary Gomez, Mary.gomez@hq.southcom.mil School Liaison Services - Ileana Gonzalez-Posada, Ileana.gonzalezposad@hq.southcom.mil
Family Support Division (FSD)
One Stop Phone Number:
305 437-2642
Army Community Service Director - Victoria DuBois, vickie.dubois@us.army.mil Administration - Lydia Sanchez, lydia.sanchez@hq.southcom.mil Consumer Affairs/Emergency Financial Assistance - vacant Employment Readiness/Transition Assistance - Joe Pagan, joe.pagan@hq.southcom.mil Family Advocacy/Exceptional Family Member - Joe Walker, joe.walker@hq.southcom.mil Information & Referral - vacant Relocation Readiness - roxanna.acosta@hq.southcom.mil Relocation and Employment Readiness SOCSOUTH Gerald Havens, gerald.havens@socso.southcom.mil Volunteer Coordinator - Mary Ortiz, mary.ortiz@hq.southcom.mil
Army Substance Abuse Programs (ASAP) ADCO, Suicide Prevention and Employee Assistance Programs - Guy W. Drab, guy.drab@hq.southcom. mil, 305 437-3078 Drug Testing Coordinator (DTC) - Connie Sova, connie.sova.ctr@hq.southcom.mil, 305 437-2428 Prevention Education/Activities Coordinator (PC) Carmen Rivera, Carmen.rivera.ctr@hq.southcom.mil USAG-M Public Affairs - Arthur McQueen, 305 437-2685 Arthur.mcqueen@hq.southcom.mil
USSOUTHCOM Clinic Office hours: 0730-1630
For appointments call 305 437-3559 Services TRICARE enrolled members TRICARE Service Centers 1 800 444-5445 Miramar or USCG Air Station Opa Locka Domestic Violence/Child Abuse John Knoebel 305 437-3072 john.knoebel@hq.southcom.mil Family Counseling Center 305 437-3086 Housing Referral 305 437-2642 Education Service 305 437-2287 Carlson Wagonlit 1 800 579-6681
LEAVE THE DRIVING TO US - FMWR TRIPS September 25 Trip to DISNEY’S MAGIC KINGDOM Adult $85, Child $69
October 16 HALLOWEEN HORROR NIGHTS Prices TBA Bus Departs Southcom 1pm Bus Departs Attraction 2:15am November 20 DISNEY’S HOLLYWOOD STUDIOS Adult $82, Child $72
All trips depart from the East parking lot at Headquarters at 6 a.m. and depart from each attraction at 7 p.m. (unless noted otherwise.) Deadline to sign up for trips is close of business the Thursday before each trip. All prices include transportation, parking, tolls and entrance to the attraction. Prices and times are subject to change. Tickets are available in the ITR, HQ. # 1303A. Phone: 305 437-1595. The Bugle Boy is a bimonthly publication of the Directorate of Family and Morale, Welfare and Recreation, U.S. Army Garrison-Miami, and is published for members of the United States Southern Command. Contents of The Bugle Boy are not necessarily the official views of, or are endorsed by the U.S. Government, the Department of Defense or the U.S. Southern Command. The distribution, mention or use of any sponsor’s products, services, or funds by the U.S. Southern Command does not express or imply an endorsement of the sponsor. All submissions are subject to editing. The appearance of advertising in this newsletter does not constitute endorsement by the Department of the Army, the U. S. Southern Command or the U.S. Army Garrison-Miami Family and Morale, Welfare and Recreation Fund. Everything advertised in this publication shall be made available for purchase, use or patronage without regard to race, color, religion, sex, national origin, age, marital status, physical handicap, political affiliation or any other non-merit factor of the purchaser, user or patron. If a violation or rejection of this policy of equal opportunity by the advertiser is confirmed, the publisher shall refuse to print advertising from that source until the violation is corrected. To submit story ideas, articles, or purchase advertising, call the editor at 305 437-3149.
U.S. ARMY GARRISON-MIAMI Directorate of Family and Morale, Welfare and Recreation 3511 NW 91st Avenue Doral, Florida 33172