2022 SSEM Annual Report

Oregon track and field team members celebrate a sweep at historic Hayward Field in Track Town USA—Eugene, Oregon.

RUNNING A RACE AND BREAKING RECORDS

For the first time in the history of the World Athletics Championships Oregon22 (the third-most watched sporting event behind the World Cup of soccer and the Olympics), the 10-day competition landed on US soil at the University of Oregon’s historic Hayward Field.

It was here in July that American sprinter Sydney McLaughlin smashed the women’s 400-meter hurdles world record in a blazing 50.68 seconds. What is more impressive to me about Sydney’s record-breaking run is that this was not the first time she broke the world record in this event. In fact, this would be the fourth time in a row that she bested each of the previous world records the last three of which were already hers.

Sydney’s multiple record-breaking runs resonate with me. The commitment it takes for an athlete to stay focused on their goal, work hard for years, and make improvements to their tactics to better themselves, also reflects what the teams in Student Services and Enrollment Management (SSEM) do consistently.

During my 13-year tenure as the leader of SSEM, we have broken records time after time whether it be diversity, academic preparedness, or the number of students we enroll. No matter what their job may be whether it is visiting high schools or preparing meals for a recruitment event every person in SSEM is working hard and staying focused on accomplishing the goals that are set at the beginning of each year.

This year was no exception. The UO welcomed its largest, most diverse, and most academically prepared class ever in the school’s 146-year history. As you will witness in the following pages, the record-breaking numbers are staggering. Like a world champion athlete, our teams were committed, worked hard, and adjusted their tactics to gain the edge and go beyond the goals we set for ourselves this year. And like Sydney McLaughlin, we have broken our own records again.

When Eugene, Oregon, was awarded to host the 2022 World Athletics Championships, it was a unique decision. Our town is not London, Tokyo, nor Rome cities known for being on the global track stage. However, Eugene showed off its own style of international swagger. Similarly, the UO’s reputation in past years has not been considered the same level with some of the most recognized academic institutions. Yet our rapidly growing number of students reflects the demand and value of a degree from the UO causing some to look over their shoulders and take notice.

Like the athletes who competed at Hayward Field this summer, we are running a race, catching those ahead of us, and leaping ahead with every record-breaking year. As you will read in this report, 2022 was another one for the record books. But have no doubt, we are not resting on our laurels, the race is on for a new year, and we stride forward together toward the next finish line.

GOING THE DISTANCE FOR STUDENT SUCCESS

The Division of Student Services and Enrollment Management works together to create an exceptional college experience for every Duck throughout the student life cycle, from recruitment through graduation and beyond.

Whether it is their admissions counselor, a financial aid advisor, their resident assistant, or a healthcare provider, every member of our team works all year long to support each student on their journey toward the finish line achieving their goals with diploma in hand.

The beginning of

each year is marked by a class photo.

students have diverse identities and experiences. We embrace their varied perspectives and points of view because they contribute to our vibrant campus. No matter our students’ backgrounds, we are dedicated to providing access and support for an inclusive college experience for all Ducks.

RACIAL AND ETHNIC DIVERSITY BY

The number of freshmen who are ethnic and racial minorities increased by 58% (857 to 1,353) since 2010.

A growing number of our students identify with more than one race or ethnicity.

GLOBAL DUCKS

From nearly every Oregon county, from all 50 states, and from 88 countries, students migrate to the University of Oregon, ready for a world-class education.

Exposing students to different perspectives, cultures, and life experiences helps shape their learning environment and prepares them to define their role in the world.

88

The newly renovated Hayward Field opened in 2020, making it a premier track facility and host of the 2022 World Athletics Championships track event.

The Office of Admissions had another record-breaking year in University of Oregon history.

Enrollment in fall of 2022 marked the largest, most diverse, and highest academic class to date. Records were broken early in the 2021-22 cycle, with the number of applications received increasing by 10 percent to 37,095. From these highly qualified applicants, 5,338 students enrolled with a 3.76 average weighted grade point average. We are proud to be a top destination for students from diverse backgrounds and experiences, with 36 percent selfidentifying as domestic minority students, 22 percent first-generation college students, and 21 percent Pell Grant-eligible students. In addition to the record-breaking freshman class, the UO welcomed 1,012 transfer students, of which 59 percent started at a two-year college. Between freshmen and transfer students, 50 states, four territories, and 30 countries are represented in the incoming class.

While we extend the reach of the UO to prospective students around the world, we are also committed to serving students in the great state of Oregon. Nine admissions counselors work with students throughout the state, with three living and working in the Portland area. In addition to working with high schools and community colleges, we partner with many communitybased organizations that serve under-resourced students. Due to this commitment, we can reach students in urban and rural areas, from the coast to the mountains, the valley to the desert.

During the 2021-22 cycle, COVID-19 continued to impact outreach to prospective students. In fall 2021, much of the

recruitment work was virtual, with spring opening more opportunities for larger-scale receptions and campus events. The pandemic also impacted staffing and turnover in Admissions, for in the last 12 months, we have replaced more than 10 positions and added some new ones. We are excited to work the next cycle fully staffed.

The fall 2022 outreach to recruit for fall 2023 enrollment has been a return to “normal” with large events and travel throughout the United States and multiple international locations. It is important to note this new normal includes continued virtual programming, such as our Get Your Ducks in a Row webinar series for prospective students. As we have started recruitment for the fall 2023 enrollment year, we are seeing a continuation of record-breaking numbers.

The Early Action pool of applicants has increased by 17 percent, with more than 20,000 applications submitted by the November 1 deadline. We are grateful for the SelfReported Academic Record, which increased completed applications early in the admission cycle. In addition, building our processes in Slate, our customer relationship management (CRM) system, has allowed for a simplified fee waiver process and timely decisions despite recordbreaking numbers of applicants.

All future Ducks can participate in a signing day to mark their commitment to attend the University of Oregon.

CONTINUING AND PROFESSIONAL EDUCATION

MAKING STRIDES ONLINE

Continuing and Professional Education (CPE) connects the University of Oregon with regional communities to enable learning outside of the traditional university setting. We work in partnership with UO schools and colleges, selected vendors, and national credentialing associations.

Through CPE, individuals can access professional development, lifelong learning, and community engagement opportunities that allow them to grow and thrive even during a pandemic without being an admitted student at the UO.

DIGITAL SKILLS BOOT CAMPS

These six-month, intensive, noncredit learning opportunities include coding, data analytics, cybersecurity, and user interface and user experience, produced in partnership with a selected vendor. The boot camps are structured around applied learning and project work, culminating in a noncredit certificate of completion. Delivery continues to be fully live online to enable participation from across the state of Oregon and the entire Pacific Northwest.

ENROLLMENT HIGHLIGHTS

Running 17 cohorts in the 2021–22 academic year, with 16 scheduled for the 2022–23 academic year.

• Maintaining average enrollment in the 2021–22 academic year of 23 students per cohort, with 33 in the largest cohort.

DIGITAL SKILLS BOOT CAMPS PARTICIPANTS IN 2021–22

continue.uoregon.edu

• Increasing enrollment of participants located outside the Portland metro area 77 percent in 2021–22.

bootcamp.uoregon.edu

OSHER LIFELONG LEARNING INSTITUTE (OLLI)

The Osher Lifelong Learning Institute at the University of Oregon (OLLI-UO) is part of a prestigious national network of 125 Osher Institutes designed to engage adults over 50 in pursuing knowledge and promoting social engagement.

At OLLI-UO, courses, lectures, and study and discussion groups are taught or led by professors, community professionals, and our very own OLLI-UO members.

Experiences gained during the pandemic have enabled Zoom delivery to be paired with the return of in-person participation, providing full access to presenters and participants.

OLLI-UO continues to expand its community engagement and partnerships, spreading the news of successful active aging through thought-provoking academic pursuits and healthy socialization.

CONFERENCE SERVICES FOR PROFESSIONAL ASSOCIATIONS

Supporting a recovering community with virtual, hybrid and in-person events

osher.uoregon.edu

Community engagement and learning have been essential for professionals this year as they adjust to new realities precipitated by the upheaval of 2020 through 2021. Professionals have looked to the training and supportive engagement that conferences provide, and they have required the flexibility to participate in person or virtually. With the return to face-to-face experiences, the need for flexibility has changed the events industry in a seminal way, requiring conference organizers to create events with great technological sophistication. Conference Services has responded by extending core delivery models and new technologies developed for virtual events for information delivery and peer support to new hybrid events, allowing in-person and virtual audiences access to shared content and connections.

HELPING STUDENTS

HELPING STUDENTS

OVER HURDLES

University Health Services (UHS) is a nationally accredited integrated health service that provides comprehensive medical services, mental health services, and public health leadership and is dedicated to helping students succeed.

The work at UHS is based on our mission and vision to help the community SOAR. We intend for members of our community to be strong in mind and body, on a path to success, aspiring to lifelong health, and resilient in the face of challenges. We are experts in college health and work to support students in reaching their optimal physical and mental health so that they can achieve their full academic and personal potential.

EXPANDING SUPPORT FOR STUDENT MENTAL HEALTH

Our Education and Prevention program expanded utilization of Kognito, an evidence-based program to help faculty members, staff, and students learn skills to help students struggling with mental health issues; 676 employees and 297 students completed the online program. Kognito was required of all SSEM employees to enhance our ability to respond to the growing mental health concerns for students.

Health Services Gold Medals

•

AAAHC re-accreditation

• Record-breaking access to UHS through robust insurance contracts.

• Record-breaking sales revenues.

• Reinvestment into aging medical equipment, facility updates and improved mental health salaries.

• National Recognition: The prestigious Bernard A. Kershner Innovations in Quality Improvement Award for the multi-year study, “Towards a Culture of Best Practice Antibiotic Stewardship: Treatment of Acute Bronchitis.”

• Pharmacy passed a surprise inspection from the Oregon Board of Pharmacy with a perfect score.

• Expanded Dental Services to include advanced dentistry.

• Extension of COVID-19 benefits in the student health insurance plan.

Behind the Medals

OPERATIONS TEAM

The operations team improved medical and behavioral insurance access to include in-network status with two additional major insurance plans.

Fiscal year 2022 brought in more than $5.7 million in sales revenue for the first time, with a year-end revenue of $17.2 million. These funds are being reinvested into the organization with equipment advancement, allowing us to offer more on-site vaccines and improve our dental and medical imaging services.

UHS worked with UO HR to find a solution for lagging mental health professional salaries.

MEDICAL TEAM

The Medical Services team includes medical and clinical staff who are focused on and committed to the healthcare of college-aged students.

Our Sports Medicine clinic expanded operations and added ultrasound capabilities, allowing point-of-care

ultrasound imaging to improve diagnostic accuracy and assist in therapeutic interventions.

Medical Services Visits

• Primary Care 11,060

• Acute Care 11,389

• Sports Medicine: 1, 243

• Psychiatry 3,685

COUNSELING SERVICES TEAM

Counseling Services partnered with the College of Education/Prevention Science Program on an NMIHfunded Comprehensive Adaptive Multisite Prevention of University student Suicide (CAMPUS) feasibility study to examine the impact of three different intervention strategies on clients at risk for suicide.

Statistics

• Clinical Consults (first appointments): 2,270

• Therapy Sessions: 5,408

• Case Manager Consultations: 1,025

• Group Therapy: 10 groups, a total of 269 group therapy sessions, 309 unique students participating

• Call to Support/Crisis Line: 737

ANCILLARY SERVICES TEAM

This team provides services to UO students, faculty members, and staff.

Pharmacy Services

• Prescriptions Filled: 29,376 (+ 3,976 from previous busiest year)

• Total Patient Encounters: 21,933 (+ 2,175 from previous busiest year)

Pharmacy facilitated a campus drug take back day, and is participating in providing Naloxone/opioid overdose training through campus groups and dropin training.

Physical Therapy Services

Patient Visits:

• Physical Therapy: 3,562

• Massage Therapy: 1,297

• Acupuncture: 234

• Total: 5,093 (including faculty/staff visits)

Lab and X-Ray Services

Lab Visits:

• Unique Patients Served: 9,288

• In-House Labs Performed: 14,118

• Reference Labs Processed: 7,649

• Total Tests Processed: 21,769 (23% increase from 2020-21)

X-Ray Visits:

• Total X-rays taken: 4,100

Dental Services

Patient Visits:

• New Patients: 372

• Emergency Visits: 137

• Hygiene Visits: 837

• Surgical Extractions: 125

• Posterior Fillings: 421

• Total Patient Visits: 2,840

Dental Services partnered with UO Athletics to develop cutting-edge mouth guards to better protect student athletes.

PUBLIC HEALTH PRACTICES TEAM:

• Continues the peer Navigator program to help students while in UHS.

• Oversees six different peer programs to better support UO students.

• Expanded the number of students of color and other populations of interest, such as maleidentified individuals in UHS peer programs.

• Implemented the UO COVID-19 vaccine requirement for all students in fall of 2021.

• Provided peer support to 3,600 students through the Duck Nest Wellness Center.

FUNDS TO HELP STUDENTS

CLEAR THE BAR

FINANCIAL WELLNESS CENTER

Financial wellness team members engaged 2,500 students through workshops and coaching appointments. Peer financial coaches held 150 one-on-one appointments, offering student-tostudent financial education. In addition, 80 financial education workshops and events were held either virtually or in person, and 250 students registered for the program’s student-developed online Financial Literacy Course. The program has around 600 followers on Instagram, which is significantly more than most of the established financial wellness programs across the country. The UO was selected to host the 2023 Higher Education Financial Wellness Alliance Summit. The UO selected space to house the Financial Wellness Center, and the east university location is proximate to a large portion of the oncampus student population.

HIGHER EDUCATION EMERGENCY RELIEF FUNDS (HEERF) AWARDED

We administered around $37.5 million in Higher Education Emergency Relief Funds to students in need. This program supported UO students and families who were financially impacted by the pandemic. This was in addition to the more than

$265 million in student aid that we administered and disbursed to UO students.

STUDENT INTERACTIONS

We received a record 55,000 FAFSA transactions for fall 2022. We offered financial aid packages to 20,200 students for fall 2022. In spring 2022, we resumed holding PathwayOregon presentations, holding sessions in in Portland, Medford, and Eugene to share the program’s benefits with high school seniors and their families.

REPRESENTING THE UO

Office of Financial Aid and Scholarships (OSFAS) staff continued to serve as leaders in student aid administration, serving on national teams that reviewed financial aid operations at schools around the country. Our staff presented at national conferences across the country, speaking on subjects specific to financial aid administration, financial wellness, and scholarship development and administration. OSFAS staff participated on professional councils and committees for state, regional, and national organizations. financialaid.uoregon.edu

WELCOMING

THE WORLD

UNIVERSITY HOUSING

University Housing aims to provide a robust living experience through accessible and affordable state-of-the-art housing, dining, social, and academic programs for the entire student body to develop community leaders, innovators, and change-makers who will enrich the future.

We made gold medal strides this year, including:

• A record of 5,504 fall term 2022 residents (a 13 percent increase from the previous fall’s record). A championship effort was made to prepare for, welcome, and support the record freshman class and residence hall students.

• Fall 2022 marked the largest and, by all accounts, most successful residence hall move-in (Unpack the Quack) with faculty, staff, student, and community members welcoming our newest Ducks.

• For the largest residence hall move-out in UO history in spring 2022, University Housing and the Office of Sustainability partnered with local organizations to provide several tons of donations for the community.

• More than 1.7 million meals were served by University Housing, featuring delicious new menu items like al taglio pizza, hot chicken sandwiches, fresh-squeezed orange juice, tortillas made from scratch, and much more.

• More than $5.6 million was paid to support student employees and leaders.

• Our staff provided excellent maintenance and custodial services on nearly 2 million square feet of University Housing facilities, with staff completing more than 10,000 work requests.

During the World Athletics Championships Oregon22, University

Housing hosted 3,400 athletes, officials, media, and staff from all over the world in the residence halls and residential dining venues, creating a dynamic Athletes Village. This is the first time the world championships have been held in the United States, and the first time it was hosted on a university campus.

IDENTITY-BASED ACADEMIC RESIDENTIAL COMMUNITIES

Academic Residential Communities (ARCs) that connect students with shared identities and curricular interests are powerful examples of highimpact practices in the residence halls. In fall 2021, we launched the Women in Science and Math ARC in DeNorval Unthank Jr. Hall and continued to explore means for increasing participation in other identitybased ARCs.

RA ENRICHMENT FUND

This past year we launched a new scholarship program for resident assistants (RAs) interested in participating in an enrichment experience (such as a conference, workshop, study abroad, training, etc.). The RA Enrichment Fund was created through the generosity of an RA alum who is passionate about residence life and leadership. Four RAs received awards of up to $5,000 to study abroad over the summer. These RAs will also be sharing their experience with their peers during the winter 2023 training session.

Exciting Partnerships in

the Residence

Halls for Great Programs and Services for All Students ACADEMIC SUCCESS HUB IN THE LIVING LEARNING CENTER

In fall 2020, University Housing partnered with Undergraduate Education and Student Success’s Tutoring and Academic Engagement Center (TAEC) to create an outstanding space in the Living Learning Center residence hall that offers tutoring in math and writing, peer academic coaching, study groups, and TAEC courses. The hub offers weekend and evening times for student convenience.

FINANCIAL WELLNESS CENTER IN GLOBAL SCHOLARS HALL

In fall 2022, University Housing and the Office of Student Financial Aid and Scholarships partnered to open the Financial Wellness Center, funded through a generous gift, in Global Scholars Hall, providing a new space in the heart of the residential center of campus. The Financial Wellness Center helps students gain the confidence and knowledge they need to make smart financial decisions during and after college and helps students get a head start on their future.

RESIDENCE HALL MODEL SHOWROOMS

Beginning fall 2021, University Housing, Student Orientation Programs, and SSEM Strategic Communications and Marketing collaborated to outfit three residence hall model showrooms and a virtual reality experience in the Student Welcome Center. These spaces showcase the residential options for prospective and incoming students throughout the year and during IntroDUCKtion.

This past year the registrar’s office focused again on removing barriers and improving support of our students. Online transcript ordering and other customer service changes have reduced the need for our students and alums to contact our office to reset their Personal Access Code before they can complete orders. As of October 2022, these requests have reduced by 41 percent. In Academic Scheduling, we implemented the EMS Room Seek option in CourseLeaf Section Scheduler, connecting two of our software programs to give departmental schedulers the option to search for available classrooms that will meet the needs of their students. This step streamlines the scheduling process and has reduced the number of room-change requests that come into the Academic Scheduling inbox.

with low-cost and no-cost course materials are now searchable on the online schedule of classes. Working with The Duck Store, we now have a direct link from the class search page to the list of required course materials.

PUTTING UO,

TO

While many testing centers across the nation closed due to changes from the pandemic, the University Testing Center has endured and continues to offer vital assessment services for our students and community. Our staff continues to expand their knowledge by participating in trainings such as the Financial Stewardship Institute and workshops provided by the National College Testing Association.

We are a strong presence in the community and nearly doubled the total exams we administered this year. We are especially proud that we more than doubled the number of GED tests we administered. More than 200 teacher certification exams were given to UO students and almost 500 plumbers, electricians, and pesticide applicators completed vital employment certifications.

We were excited to see students return to campus, and we administered more than 3,000 course exams. We are currently planning to move to a new location for fall 2023, which will allow us to combine multiple offices into a single location and better serve our students and community members.

THE COLLEGE TOUR

Now streaming on Amazon Prime Video, it’s The College Tour featuring 19 University of Oregon students and one famous feathered friend. Watch the episode to get an in-depth look at life as a Duck from the people who know it best: our students.

virtual.uoregon.edu/the-college-tour

New students gather at Hayward Field during Week of Welcome to learn about UO spirit and traditions.

orientation.uoregon.edu visit.uoregon.edu

S TUDENT O RIENTATION P ROGRAM S

BRINGING OUR NEXT CLASS TO THE STARTING LINE

After more than a year without the opportunity to host on-campus visits for prospective students, we resumed in summer 2021 with modified offerings and moved to a full suite of on-campus visit opportunities for prospective and admitted students and their families starting on September 1, 2021. Additionally, through Slate, we have integrated the registration, campaigns, and data on all prospective student visits hosted by schools and colleges that offer tours of their facilities, further enriching the information we have on hand to be most effective in supporting recruitment efforts.

With the prospect of welcoming the largest ever entering class and navigating the challenges of the World Athletics Championships in July, we knew early in the year that we would have our work cut out for us on the orientation and transition front. We maintained a hybrid orientation model for IntroDUCKtion that included an expanded in-person experience (15 sessions on campus) and limited online requirements for all students to complete. Moreover, we invited parents and family members back for our in-person Parent and Family IntroDUCKtion, and resumed our off-site IntroDUCKtion offerings in Honolulu, Hawaii; Chicago, Illinois; and Washington, DC.

OFFICE

OF FINANCIAL AID AND SCHOLARSHIPS

MORE STATS FOR THE SCOREBOARD