”Select ALL” e-Accessibility Assessment Report for South Eastern Europe
and to report to the Government by October 2011, based on a set of transparent criteria made available to these institutions. A total of 115 public administration websites were assessed by a working group, between July and September 2011. Several sub-criteria were used to measure e-Accessibility including accessible navigation, W3C validation of the front page of the website and ‘clean’ URLs. The report, afterward adopted by the Government on 29 December 2011, concluded that most public administration websites have accessible navigation (85 percent) and a low percentage passes W3C validation (16 percent), and almost half have clean URLs (45 percent). At the beginning of 2012, the Directorate for the Digital Agenda prepared version 4 of Guidelines, considerably updated and redesigned. In this version e-Accessibility guidelines are presented in a separate chapter and proposed as one of key elements of web development. The Government decided to oblige all institutions to harmonize their websites with the proposed guidelines. New criteria were also developed, with e-Accessibility covered by three aspects: W3C validation, accessible navigation and scalability of the website. Evaluation of the degree of compliance of websites is planned for September-October 2012 (all the institutions were informed in March 2012 of the term of evaluation and new version of the guidelines and criteria). In the meantime, in addition to ongoing consulting services provided by the Directorate for Digital Agenda, there is training available to all civil servants, organized through the Government Human Resource Management Service. The training, using best practice examples, focuses on learning how to apply elements of the guidelines, including e-Accessibility, NITIA have been active in others areas of e-Accessibility of Government services. During 2009, NITIA built eight accessible websites for local governments (Majdanpek, Se~anj, Plandi{te, Nova Varo{, ]i}evac, Bajina Ba{ta, Trgovi{te, Priboj), some available in (official) minority languages. There is also a new ‘Life events’ section on the e-Gov Portal http://www.euprava.gov.rs for people with disabilities. Currently, there are seven services in this section of the portal, all on sophistication level 1 (i.e., providing information without the possibility for two-way communication with the government). However, the Directorate for the Digital Agenda is currently putting considerable effort into providing full electronic services for people with disabilities (exchange of documents between the institutions directly, without the participation of service users). Cooperation is established with the Ministry of Labour and Social Policy, Pension and Disability Insurance Fund, Republic Fund of Health Insurance, the National Employment Service, the public enterprise ‘Roads of Serbia’, the local municipality of city of Belgrade (department for the protection of soldiers and invalids), the Government Team for Social Inclusion and various civil society organizations. Some of services currently in development phase are: •
free parking for disabled; 87