Educational role of PFAC members: •
“The Healing Nature of Tenderness and Compassion in Caring for the Ill,” a one-hour program held for UMMMC staff 12/7/10 and 12/10/10. Three panelists participated in the presentations and open dialogue with attendees: a PFAC patient, PFAC family member/caregiver and a health provider/clergy.
• PFAC member participation in Planetree: Patient Centered Care Staff Retreats: Patient/family members have added the patient perspective to these retreats; which has opened dialogue and collaborative exploration of possible patient- and family-centered care initiatives/improvements. Twelve PFAC members have participated in a Planetree retreat. •
Interpreter A3 to be presented at the 2011 International Conference on Medical Interpretation (IMIA) at the Harvard Medical School on October 1, 2011. The presentation entitled "Plan-Do-Study-Act: Methodology to Improve Patient-Family Center Care" , describing the Interpreter A3 Workgroup and the impact the patient voice can have on improving care, will be made by a PFAC staff member and Interpreter Service staff.
Subcommittee work and projects within PFAC: •
PFAC Web: Eight PFAC subcommittee members collaborated with the Marketing and Communications Department to develop and launch both an external and internal PFAC Web site. www.umassmemorial.org/pfac
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PFAC Orientation Subcommittee: Nine PFAC patient /family members established PFAC orientation process and materials.
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PFAC patient /family member access to UMMMC Internet: Core group of five PFAC patient/family members and two UMMMC staff members worked with Information System staff to established PFAC member pathways/links with UMMMC Internet for the purpose of Share Drive communication and review of Hospital Newsletters, etc. Currently this group is in the process of revising the pathway to make more “user friendly.”
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HCAHPS Interpretation project: All PFAC members began a project to provide to UMMMC staff a patient/family interpretation, through the patient lens, of the HCAHPS questions
Evaluation Formally and informally, PFAC members are periodically asked to evaluate the effectiveness of meetings and appropriateness of agenda items.