Úlfljótsvatn Outdoor and Scout Center
Program and service guide 2016
How do I book for my group? Booking your group's trip to Úlfljótsvatn is simple. The center staff can assist you in customizing your tour, or you can use one of our ready-made packages. For booking, please contact ulfljotsvatn@skatar.is
Booking procedure
To make sure you can reserve the time that best suits you, it's advised to make booking as soon as possible. The booking procedure is as follows: 1. Make a provisional booking for accommodation or camping Reserve accommodation or camping at the time you wish to visit. 2. Confirm booking with deposit From the time the provisional booking is made, you have four weeks to confirm the booking by paying a deposit. (For same year summer bookings, made after May 1st, confirmation is required within 10 days.) The deposit amounts to 1 night of camping/indoor accommodation for each person in the group, and is non-refundable. If the deposit is not made within given time, we consider the provisional booking to have been cancelled. 3. Book program, meals, transfers and tours Once the deposit has been made, you can add meals, tours, coach transfers and program activities to your booking. Our staff will gladly answer all questions about all our services before you book, but only after the deposit has been made will they add them to your invoice. Keep in mind that full board is always included in indoor accommodation. 4. Pay final balance The final balance is due no later than 8 weeks before arrival (10 days after deposit is paid, for same year summer bookings made after May 1st). This includes all fees for camping/indoor accommodation, meals, tours, program, coach transfers and other services. Should payment not be made within given time, a 5% late-fee is added to all items on the invoice.
Cancellation/changing
Climbing (guided on-site activity) See pg. 8
Sometimes you need to cancel your bookings, for one reason or another. It's OK, we understand. Our policy is that the deposit is non-refundable. The remaining balance is refundable up to 8 weeks before arrival, and 50% is refundable 4-8 weeks before arrival. After the point of 4 weeks before arrival, we do not issue refunds. This applies to cancellation in full, cancellation of individual booked items (tours, catering, activities etc.) and a decrease in number of guests. Should our staff cancel any on-site activity your group has booked, i.e. due to bad weather, you will be issued a refund on-site. Do not hesitate to contact us with requests to change dates or move items in your itenirary around. As long as it doesn't affect 3rd party fees or purchased supplies, we'd be happy to assist without extra cost.
Allergies/dietary needs/other needs
If any participant in your group has food allergies or speial dietary needs, please let us know at the time you order catering for the group. If an allergy is potentionally life thretening, please clarify and discuss what measures your group has taken (i.e. medicine, training etc.). Finally, if any member of your group has other needs that you feel you might want to discuss with usm such as with mobility, do not hesitate to contact us at ulfljotsvatn@skatar.is.
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