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2011 DIRECTIONS
A day
LIFE in the
OF EAST CENTRAL INDIANA BUSINESSES A SPECIAL ADVERTISING SECTION BROUGHT TO YOU BY STAR PRESS MEDIA GROUP
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2E • Sunday, March 27, 2011 www.thestarpress.com
LIFE
A DAY
in the
OF EAST CENTRAL INDIANA BUSINESSES
What’s inside Over the past six years, the economic landscape and daily lives of East Central Indiana residents have seen significant change. Last week, The Star Press Information Center staff took another look at ‘24-Hours in Muncie’ to catch up on what’s new and different. Today, in a special advertising section, area businesses tell their stories. Ivy Tech Community College: 2
MITS: 40
Fred Toenges Shoes: 3
Pepsi: 40
American Chevrolet: 4
Raymond James & Associates: 40
Minnetrista: 6
Gaddis Chrysler Dodge: 41
Westminster Village: 8
Muncie Health & Rehabilitation Center: 42
Muncie Liquors: 10
Teppanyaki Grill: 44
Tom Wood Honda: 12
T&H Sweeper Company: 46
Mid America Clinical Labs: 14
Holder Bedding: 48
Dillman’s Furniture & Mattress: 15
Hi-Way 3 Hardware: 49
The Community Foundation: 16
Family Hearing Care: 50
Wilson’s Hearing Aid Center: 18
Delaware County Fair: 52
Lowery’s Handmade Candies: 19
KitchenAid Experience® Center: 53
Internists Associated: 20 Sam Pierce Chevrolet: 22 Tire Barn Warehouse: 24 Pengad Printing: 25 Goodwin Brothers: 26 Muncie Power Products: 28 Health Care Heroes: 30 Ralph ‘Jigger’ Smith: 31 Bill McCoy Ford Lincoln: 32 Golden Living Center: 34 Greg Pyle: 36 Delaware County Sheriff’s Department: 36 Elite: 36 First Merchants Bank: 36 Meeks Mortuary: 37 Indiana University Health Ball Memorial Hospital: 38-39 Vogue Cleaners: 40
Walk Indiana: 54 The Waters of Yorktown: 55 Muncie Mall: 56 Morrison Woods: 57 All Steel Carports: 58 Albany Dental Care: 59 Star Press Media Group: 60 Meridian Services: 61 Mutual Bank: 62 Verallia: 64 Bethel Pointe Health & Rehab: 66 Albany Health & Rehab: 66 Parker Health & Rehab: 66 Clean Cut Lawn & Landscape: 66 Open Door Health Services: 67 Silvertowne: 68 Hoosier Park: 70 Pizza King: 72
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A SPECIAL ADVERTISING SECTION
2011 DIRECTIONS
A DAY IN THE LIFE OF
TOENGES SHOES WAL MART PLAZA | (765) 289-7105 | www.toengesshoes.com
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red Toenges Shoes and Pedorthics has been in the business of comforting feet with better fitting shoes for over 120 years! Established in Fort Wayne, Indiana in 1891, Fred Toenges Shoes opened the store here in Muncie in April of 1998, filling the void left behind by Clyde Edwards Shoes. The store carries a long list of popular and quality name brand shoes including New Balance, SAS, Birkenstock, Dansko, Merrell, Ecco, PW Minor, Haflinger, Rockport and Florsheim. Their ability to fit any foot size and shape has always been at the forefront of Fred Toenges Shoes success. They carry women’s sizes from 5 to 13 in slim to extra wide widths. Men’s sizes range from size 7 to 16, in widths from narrow to extra wide! One of the major benefits that Fred Toenges Shoes and Pedorthics offers over all other retail shoe stores in Muncie is right there in the name... Pedorthics. Unfortunately, most consumers are unfamiliar with the term Pedorthics. Pedorthics is the science concerned with the design, manufacturing, fit and modification of related foot appliances or orthoses as prescribed by a physician, for relief of painful and disabling conditions of the foot and limb. Pedorthics is practiced by a trained person called a Pedorthist. A Certified Pedorthist is a specialist in using footwear which includes shoes, shoe modifications, and foot orthoses to solve problems in or related to the foot and lower limb. A Certified Pedorthist can also provide minor
pain and discomfort relief to anyone who is experiencing problems with common foot maladies like corns, calluses, bunions, hammer-toes and other foot, leg, knee and back pain issues. Fred Toenges Shoes has some of the most experienced
Certified Pedorthists in the area, on staff, full time at the store. Lydia Riggins has been a Board Certified Pedorthist for over 15 years, starting in the shoe business with the former Clyde Edward Shoes, and has been with Fred Toenges Shoes since the store opened in 1998. All in all, Lydia has been in the retail shoe business, fitting shoes and taking care of feet for over 40 years. The newest addition to the Fred Toenges staff is Tim Cassity, a Board Certified Pedorthist with over 4 years of experience. Their expertise can help customers with a variety of foot problems from common to extremely serious. Experiencing amazing growth over the last 13 years has helped Fred Toenges Shoes and Pedorthics develop a strong trust from the public and Muncie medical practitioners alike. The staff and management of Fred Toenges Shoes and Pedorthics in Muncie share a common philosophy, that walking should never be a painful experience... no matter what your age or medical condition. This is a challenge they meet every day, and is summed up in their ultimate comfort statement... “Fred Toenges Shoes and Pedorthics...we fit better.” The store is located in Wal Mart Plaza, next to hh Gregg. Hours are 9:30 a.m. to 6 p.m. Monday - Friday, 9:30 a.m. to 5 p.m. on Saturday. The store is closed on Sunday. For more information, visit www.toengesshoes.com
“The staff and management of Fred Toenges Shoes and Pedorthics in Muncie share a common philosophy, that walking should never be a painful experience... no matter what your age or medical condition.”
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4E • Sunday, March 27, 2011 www.thestarpress.com
A SPECIAL ADVERTISING SECTION
2011 DIRECTIONS
A DAY IN THE LIFE OF
AMERICAN CHEVROLET 4101 W. Clara Lane, Muncie | (765) 289-1801 | www.driveamerican.com
By Ken Wickliffe
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onfidence and trust don’t develop overnight, and that’s why Steve DeAnda, owner of American Chevrolet Cadillac, knows customers like seeing the same faces each time they call or visit. While high turnover is common at some other dealerships, many members of American’s staff have been at the dealership for ten years or more. That, in turn, leads to satisfied, long-term customers who make the Muncie dealership their first -- and only -- place to shop for a new car. “Above all, I want to thank our customers for the confidence they continue to place in us,” DeAnda said. “Our entire staff is committed to our fellow residents of Muncie and Delaware County, and our local market share continues to increase due to the loyalty of our existing customers and their willingness to recommend us to their friends and family members.”
A few members of American’s staff: Ted Reyman, operations manager and acting service manager at American, grew up in the Detroit, Michigan area. “I always loved cars, and my family owned Chevys for as long as I can remember,” he said. Ted and his family came to Muncie a little over six years ago. When he’s not working, Ted enjoys spending time with his family and friends. “I am happy to have found a job doing something I truly enjoy in a positive atmosphere,” he said. “I am proud to work for American Chevrolet Cadillac.” Rod Huffman, operations sales manager at American, grew up at a car dealership: His father owned Huffman Chevrolet in Selma, and the family lived in the apartment above the showroom. Rod enjoys the personal interaction more than any other part of his job. “I like meeting people, learning about what they want and enjoy,” he said. When they’re not working, Rod and his wife enjoy spending time with their grandchildren, aged 4, 7 and 16, and occasionally attending NASCAR races, such as the one in Bristol, Tenn. Did Chevy make a 1968 Corvette in Safari Yellow? One guy at American is sure to know: Blake Absher, assistant sales manager and car enthusiast. “My dad was a car nut, too,” he said. “From when I was three years old we’d spend Sunday afternoons visiting car lots and looking at cars.”
Cars aren’t Absher’s only interest. He also enjoys shooting clay pigeons and reading World War II naval and aircraft history. Above all else, Absher loves spending time with his family — especially Delila, his granddaughter. Robbie Dalton holds an honor earned by only a few GM technicians: Attainment of World Class Technician status. The advanced certification requires extensive testing beyond that required to be ASE Master Certified. Most dealerships do not have any GM World Class Technicians. Robbie’s interest in machines began when he was young and liked working on dirt bikes and mopeds, eventually attending auto mechanics programs at the Muncie Area Career Center and Lincoln Technical Institute. He and his son, Alex, ride dirt bikes together. Mike Bunch, parts manager, has been at American for 15 years. His interest in cars began when he got a job at the former Guarantee Auto store in Muncie over 30 years ago. The variety that comes with his job, as well as the people he works with, are two favorite aspects of working at American, Mike says. When he’s not at work, Mike enjoys spending time with his wife, Susan, and he takes an interest in video and computer games. Heather Jackson, controller, is responsible for keeping the dealership’s books in order and preparing its financial statements. She likes her job because it’s different every day. When not working, Heather enjoys photography, quilting, and spending time with her family. A music lover, Heather’s tastes are varied, ranging from Nickelback to Poison to Tim McGraw.
“I am happy to have found a job doing something I truly enjoy in a positive atmosphere. I am proud to work for American Chevrolet Cadillac.” — Ted Reyman, operations manager and acting service manager
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6E • Sunday, March 27, 2011 www.thestarpress.com
A SPECIAL ADVERTISING SECTION
2011 DIRECTIONS
A DAY IN THE LIFE OF
MINNETRISTA 1200 N. Minnetrista Parkway, Muncie | (765) 282-4848 | www.minnetrista.net
By Lorri Markum
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un is just around the corner!” Visitors, staff, and guests are greeted by this statement on a sign as they approach the front entrance of Minnetrista each day. Last year, more than 90,000 people had fun at East Central Indiana’s premier community gathering place for nature, history, gardens, and art. Minnetrista’s staff and volunteers are like worker bees in a hive. The buzz on a typical day at Minnetrista averages fifty-five employees and five volunteers preparing and readying the forty-acre campus for guests. The in-house catering staff prepares at least one lunch a day for guests such as Rotary or Altrusa, or dinner for internal gatherings such as exhibit opening receptions, volunteer events, or wedding receptions. The Minnetrista event coordinators meet with several guests daily who inquire and book space rental for weddings, receptions, and corporate events. Exciting exhibits in three spacious galleries are open daily to engage visitors. Whether historic events, imaginative, interactive experiences, or spectacular creations of art, visitors are able to interact with each exhibit. On any given day at Minnetrista, staff will be mingling with visitors and guests throughout the campus. There’s always something new at Minnetrista. Whether feeding tarantulas in an exhibit about creepy crawlies or setting up for an outdoor concert, Minnetrista staff must stay on top of new things on a daily basis. Everywhere you look, there is activity! Many visitors to Minnetrista spend time walking, riding, or jogging the White River Greenway that passes through Minnetrista along the picturesque White River. Families enjoy picnics on the East Lawn, surrounded by sculptures, gardens, and peaceful natural areas. Seasonally, Minnetrista hosts thousands of elementary students from all over East Central Indiana. The busses arrive, and the students gather and spread out for field days from Oakhurst, one of the historic Ball family homes at Minnetrista, to the Apple Orchard. Enhancing student’s educational experience, Minnetrista pairs educational programs and dramatic performances from Minnetrista Theatre Preserves to emphasize topics in areas such as science or nature. You might also see a group of ladies in Red Hats, or out-of-town visitors walking about campus. They are enjoying one of the many daily tours for walk-in visitors at Minnetrista. Visitor Services conduct fascinating and interesting tours all–year-long about topics such as the history and cultures surrounding Minnetrista. Minnetrista offers two unique shopping experiences for visitors: The Center Shop at Minnetrista and the Orchard Shop at Minnetrista. Guests come from miles around in the fall to take home the best apple cider in the area. The retail staff at Minnetrista opens the doors to the Orchard Shop daily, offering specialty food items, customized gift
baskets to suit any occasion. The Center Shop has the latest in Vera Bradley accessories, custom jewelry, and, exhibit-related souvenirs, educational books, and games. Farmers Market at Minnetrista is a community favorite and crowds gather early to get the best of goods such as farm fresh eggs, meat, cheese, and salsa. Walk into Minnetrista and you feel the energy surrounding you. Friendly staff and volunteers welcome guests and provide helpful information about what’s going on in and around Minnetrista. Families are taking in exhibits. Kids are playing in Casey’s Clubhouse, a permanent space for kids to play and explore. Each day at Minnetrista provides a unique opportunity for community involvement and interaction. So, come have your own Minnetrista experience! There’s always something new at Minnetrista!
Everywhere you look, there is activity! Many visitors to Minnetrista spend time walking, riding, or jogging the White River Greenway that passes through Minnetrista along the picturesque White River. Families enjoy picnics on the East Lawn, surrounded by sculptures, gardens, and peaceful natural areas.
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10E • Sunday, March 27, 2011 www.thestarpress.com
A SPECIAL ADVERTISING SECTION
2011 DIRECTIONS
A DAY IN THE LIFE OF
MUNCIE LIQUORS 801 N. Wheeling Ave., Muncie | (765) 282-5550 | www.muncieliquors.com
By Christy Brooks
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ith a loan, from a Tennessee relative, in the form of a shoebox full of cash, Fred and Linda Koger opened Muncie Liquors in 1981 on the corner of Washington and Cherry streets. By 1983, the Kogers moved the store to its current location on Wheeling and Riverside avenues. Subsequently, between 1983 and 1992 the Kogers added four more stores to the Muncie Liquors dynasty. Sadly, in 1994, Fred met with an untimely death. However, in 2002, Mrs. Koger again expanded the business she had shared with her husband - purchasing a sixth location on West Centennial Avenue. For over three decades, Muncie Liquors has continued to grow and prosper. Its mission to offer the largest selections, best prices and best service that Muncie has to offer. In keeping with this philosophy, the store carries a variety of beverages from domestic beer to high-end single malt scotch whiskey; wine to champagne; and a selection of over 600 micro-brews and imported beers, some of which are available for the “mix and match” option, allowing the customer to create a sampler six-pack — a great gift option or a way to take home a variety of preferred ales and lagers. Looking for an obscure or hard-to-find spirit, wine or beer? The folks at Muncie Liquors may just have it in stock. If not, suggest it – and they may put it on the shelf. Chris Johnson, the general manager who has worked at Muncie Liquors since 1988, stated, “We’re always open to suggestions and we will place special orders (based on availability in Indiana).” Along with alcoholic beverages, the store offers cups, tobacco products, shot glasses, drink shakers and non-alcoholic drinks like soda and Red Bull. The folks behind the counter at Muncie Liquors are personable, courteous and knowledgeable. “Repeat customers are the main-stay of the business,” reports Johnson. Customers come back not just because Muncie Liquors has the right merchandise at the right price but because of great customer service. On any given day, you’ll catch the employees working to provide a
pleasant shopping experience — creating a clean environment, keeping the shelves stocked and providing quality service to the customers. Describing Muncie Liquors in terms of the entertainment world — it’s a “triple-threat”– offering topnotch customer service, an extensive variety of wine, spirits and beer at fair prices. One store customer explained, “it’s the main reason I will drive past several other liquor stores to get to Muncie Liquors.” Let Muncie Liquors be your “go-to” store, whether looking for the perfect wine for a special lunch, a special after-dinner drink, a gift of aged whiskey or beverages for your next social event. And as always, the people at Muncie Liquors encourage everyone to drink responsibly.
On any given day, you’ll catch the employees working to provide a pleasant shopping experience — creating a clean environment, keeping the shelves stocked and providing quality service to the customers.
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A SPECIAL ADVERTISING SECTION
2011 DIRECTIONS
A DAY IN THE LIFE OF
TOM WOOD HONDA 3551 N. St. Road 9, Anderson | (765) 642-9991 | www.tomwoodhonda.com
By Ken Wickliffe
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merican Honda Motor Company is honored around the world for building vehicles that are reliable, safe, efficient and environmentally-friendly. In the same way, the people at Tom Wood Honda of Anderson receive many awards every year for exceeding customers’ expectations. Elite Customer Service Experience -- Brian Shores In 2010, the Tom Wood Honda service department, managed by Brian Shores, received Honda’s “Elite Customer Service Experience” award, according to Bill Richardson, managing partner of the dealership. Based on satisfaction surveys completed by customers, as well as other factors, the “Elite” status designates a service department that consistently performs high-quality work and business practices. “Along with the huge recognition service banner to hang with pride, American Honda will be providing a luncheon for the entire service team,“ Richardson said. “Congratulations to Brian Shores and his entire service team!” Award Winning Sales — Mark Metzger In 2010, Mark Metzger was honored with American Honda’s “Silver Level Council of Sales Leaders” achievement -- the fourth year in a row he has received this honor. Perfect Office Management — Melinda Richardson Last year marked the 17th consecutive year that Melinda Richardson, office manager at Tom Wood Honda, earned American Honda’s “2010 Key to Excellence” honor, which requires that all financial data be 100 percent correct each month for the entire year. The award puts Richardson in the top three percent of office managers at Honda dealerships across the country.
Shores
Richardson
Metzger
our customers. Providing them with the quality and value they want and need is the focus of my entire team here at Tom Wood Honda.” Because the dealership’s emphasis is on customer satisfaction, there is an individual rather than a “high volume” approach, Richardson explained. Accordingly, the sales staff at Tom Wood Honda is not compensated on commission.
Finance Department Tom Wood Honda is a 2010 recipient of American Honda Finance Corporation’s “Council of Excellence” award, which recognizes the dealership for excellent performance related to financing transactions, warranties and other factors. Steve Grimes’ dedication to providing each customer with an excelFolsom lent, personalized financing experience was one of the main reasons the dealership was honored with this award. Including last year’s award, Tom Wood Honda has earned this recognition three times since its inception six years ago. Last year only two of Indiana 17 Honda dealers received the honor.
Quality Pre-Owned Cars and Trucks In line with consumers’ increasing demand for value, the sales department at Tom Wood Honda has been focusing on providing a wide selection of Grimes Customer Expectations Exceeded - Tara Folsom pre-owned vehicles to supplement the dealership’s Tom Wood Honda was Excell validated for the 12th year in a row, inventory of new Hondas, according to Jason Shively, “exceeding customer expectations levels for life” every year since the pre-owned sales manager. award was initiated, Richardson said. The Excell coordinator is held re“We attend several manufacturer and bank auctions in an effort to sponsible for all “customer touch” processes. “Kudos to Tara Folsom for supply these vehicles,“ he said. “Our success in pre-owned sales comes all her hard work,” Richardson said. from our efforts in not only finding the best cars and trucks, but doing “All this adds up to good old-fashioned customer service, which is all the necessary reconditioning to them that most auto dealers opt out what we are here for,“ Richardson added. “With all my employees work- of completing.” ing together as a team, we are able to enjoy the accolades of our success. A “Certified CarFax Dealer,” Tom Wood Honda performs a fastidi“In this economy, people are trying to conserve their cash resources ous 150 point inspection and reconditioning process to most used units and make their best buying or service decisions, so product reliability and — and then backs that up with a 12-month or 12,000-mile Tom Wood a dealer’s reputation for taking care of people is, understandably, crucial to certified warranty, Shively said.
“We attend several manufacturer and bank auctions in an effort to supply these vehicles. Our success in preowned sales comes from our efforts in not only finding the best cars and trucks, but doing all the necessary reconditioning to them that most auto dealers opt out of completing.” — Jason Shively, pre-owned sales manager
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A SPECIAL ADVERTISING SECTION
2011 DIRECTIONS
A DAY IN THE LIFE OF
MID AMERICA CLINICAL LABS 100 N.Tillotson Ave.,Muncie | (317) 803-1010 | www.maclonline.com
By Stacey Shannon
Throughout the day, the phlebotomist stays busy collecting specimens from patients, completince Mid America Clinical Laboratories ing paperwork, preparing specimens for testing, opened a location at 100 N. Tillotson Ave. fielding calls from doctors and helping patients three years ago, the Indianapolis-based comwith insurance. Daulton said Mid America Clinical pany has become part of the Muncie comLaboratories works with all insurance providers munity and has given patients other options for and also has a program to give a discount to uninhaving physician-ordered blood work. sured patients. Erica Daulton, Director of Sales for Mid America The Muncie location closes for lunch from 12:30 Clinical Laboratories, said the Muncie location to 1:30 p.m. and then stays open until 5 pm. has a phlebotomist on staff who keeps things runDaulton said laboratory specimens are processed ning smoothly and efficiently. The doors open at quickly since Mid America Clinical Laboratories 8 am. Daulton said mornings are the busiest since is based in and serves only Central Indiana. “We patients needing certain blood work, like cholesalways make sure that patients’ results are reported terol screening, need to be fasting beforehand. to their physician in a timely manner,” Daulton “We pride ourselves in offering fast and friendly said. “We encourage anyone who has not used our service,” Daulton said. “MACL is generally able to services to visit our Patient Care Center to learn address patients’ needs in 15 minutes or less.” more about us.” Patient care is important to Mid America As a Hoosier company, Mid America Clinical Clinical Laboratories. Daulton said all the phleboto- Laboratories likes to be involved with the commumists are skilled in drawing blood from patients nities they serve, and MACL has been a corporate of all ages while also easing patients’ anxiety. “We sponsor for several Muncie community events. work very hard with our phlebotomists to make “We are pleased to have become more integrated sure that their skill level is exceptional,” Daulton into the community,” Daulton said. “MACL will said. “Skill level makes a difference in how easy it is continue to expand in the Muncie area as our busito collect the specimen.” ness grows.”
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“We are pleased to have become more integrated into the community. MACL will continue to expand in the Muncie area as our business grows.” — Erica Daulton, Director of Sales
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A SPECIAL ADVERTISING SECTION
2011 DIRECTIONS
A DAY IN THE LIFE OF
DILLMAN’S FURNITURE & MATTRESS 4701 N. Wheeling Ave., Muncie | (765) 254-1893 | www.dillmanfurnitureonline.com
By Dawn Brand Fluhler
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fter 10 years in Muncie, Dillman’s Furniture and Mattress is still a family business committed to the very best customer service. Owners John and Colette Dillman started their Muncie business in a store front located across from the Muncie Mall, but seven years ago moved to their current location when another furniture store vacated the ideal showroom. John got his start in the late 70s working in his brother’s furniture store. His wife, Colette, handles bookkeeping for their store with the help of 14-year-old daughter, Sarah, who is also interested in sales. Their 9-year-old son, Ryan, helps on the receiving dock. Dillman said the focus of his store is on providing the best quality product to the everyday working class and middle-of-the road budget clientele. “We’ll give you the best quality and the best service for the best value,” Dillman said. “We try to treat every customer as a personalized experience, to see that they’re taken care of the best we can take care of them.” That’s why when customers enter the Dill-
man’s showroom, a sales associate will immediately greet them and begin to assess their needs. Sales associates are thoroughly trained in product knowledge. They use a gridded worksheet to sketch the customer’s room and provide a visual guide for placement of different furniture pieces. If necessary, they’ll even visit the customer’s home to obtain measurements. “Every customer is different and has different needs,” Dillman said. “We help them determine how to fill their need and provide immediate, complete service.” Some customers need same day delivery, which is available with in-stock merchandise. Once customers select their style, color, fabrics and specific pieces, special orders take 4-6 weeks to arrive. Before delivery, Dillman’s staff unpacks and checks over every piece to ensure it is exactly what the customer ordered and that it meets Dillman’s quality expectations. Every piece of furniture Dillman’s sells is covered by a full-service 1-year, 100 percent warranty. “We are a family business and we’re here to stay,” Dillman said. “We take pride in our products and services, and in seeing return customers — and in seeing their children become customers.”
“We take pride in our products and services, and in seeing return customers — and in seeing their children become customers.” — John Dillman, owner
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16E • Sunday, March 27, 2011 www.thestarpress.com
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2011 DIRECTIONS
A DAY IN THE LIFE OF
COMMUNITY FOUNDATION 201 E. Jackson St., # 100, Muncie | (765) 747-7181 | www.cfmdin.org
By Darrel Radford
much from them, now I feel it’s my turn to give back.” Roni Johnson, the first and only full-time executive director the erek King was just a toddler when the very first scholarship Foundation has ever had, says this is where “neighbors create legafund was established by what was then a grand experiment cies.” She says the Foundation works hard to help donors make their wishes become a reality forever. in philanthropy — The Community Foundation of Muncie A place when community needs arise, opportunities knock. A place and Delaware County, Inc. where donors can make big differences on public issues. My, how they both have grown. Through scholarships, philanthropy and endowments, the FoundaToday, this Foundation – one of the first of its kind in Indiana when tion has become one of East Central Indiana’s most successful probstarted in 1985 — has awarded $30 million in grants to the Delaware lem-solvers. County community in 25 years. Meanwhile, King has a communicaRecently, the Foundation awarded 17 grants totaling more than tions degree from prestigious DePauw University, a school he would $294,000. Recipients ranged from children of domestic violence vichave never been able to attend had it not been for the Foundation. “It would have been too big of a burden on my family,” King said. “I tims to Habitat for Humanity home projects and animal shelter needs. Places like the Cardinal Greenway, Huffer Memorial Children’s Cenwill always be grateful.” ter, Masterworks Chorale and the Yorktown-Mt. Pleasant Township As a result, the Foundation has “King-sized” ambassadors like Community Library also benefitted from Foundation grants. Derek spreading the news as it continues doing great things for the So much has happened since Derek King was a toddler. Today, people of Delaware County. Now with a master’s degree in business King has a toddler of his own — and the Community Foundation of administration and an exciting career working for Verizon Wireless, Muncie and Delaware County is still growing strong, working hard King has dedicated himself to telling and selling others on the Founto improve the place his daughter will hopefully call home for many dation’s many attributes. years to come. He even moved back to Muncie from Indianapolis. And just as it was for her father, the Community Foundation of “I have received so much, it’s time for me to give back,” King said. “I wanted to be loyal to city of Muncie and try to make my difference Muncie and Delaware County will be there, ready to help. “Going forward, we anticipate the Foundation will expand its leadhere.” ership role on behalf of the community whenever needs arise and King says the Foundation offers hope to both people and community service organizations struggling to make it through a challenging opportunities knock,” Johnson said. “As our founders envisioned, the Foundation occupies a unique and permanent place in this commueconomy. In other words, it’s the people, not just the dollar signs, nity. It is the place where neighbors create legacies and donors know which make the Foundation stand so tall for Delaware County. the gifts they make today will have a positive impact on tomorrow.” “It became so much more than a scholarship,” King said of his For more information on The Community Foundation of Muncie experience. “The relationships I developed and the friends I made and Delaware County, go to www.cfmdin.org or call 765-747-7181. meant almost as much to me as the tuition support. I have received so
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“As our founders envisioned, the Foundation occupies a unique and permanent place in this community. It is the place where neighbors create legacies and donors know the gifts they make today will have a positive impact on tomorrow.” — Roni Johnson, executive director
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A SPECIAL ADVERTISING SECTION
2011 DIRECTIONS
A DAY IN THE LIFE OF
WILSON’S HEARING AID CENTER 3716 N. Wheeling Ave., Muncie, | (765) 747-4131 | www.wilsonshearing.com
By Christy Brooks
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or almost 25 years Chuck Wilson, and his staff of licensed hearing aid specialists, at Wilson’s Hearing Aid Center, have kept abreast of the research and development in hearing devices and know about the newest trends and the newest available devices. Gone are the days of “whistles” and feedback — and with the new technology comes options that fit every lifestyle. The staff at Wilson’s counsel patients about the brands and models tailored to best increase their personal communication ability and quality of life resulting in the ability to communicate and live with the confidence that they are hearing what they might otherwise be missing. “We have the most knowledgeable professionals in the industry... and they care about our patients —that’s important to me,” stresses Wilson. Personalized service and knowledge is a concept around which Wilson has built his business. Anyone who is concerned about suffering hearing loss can receive a free hearing evaluation using stateof-the-art technology. There is never an obligation to purchase a device, but in-house financing is available with no interest and most insurance is accepted,
including Medicaid. All hearing aids have a free trial period and a two-year warranty for repairs, loss and damage. The personalized service does not end with the purchase, it really just begins. To help minimize time and money expense, Wilson’s provides an in-house lab for repairs, cleaning and maintenance. Often the devices need adjustments to be most effective, so the staff check-in with customers and provide continued preventive maintenance, at no cost to the customer. Wilson’s will also come to you — providing home appointments for those who are not capable of coming to the office. “We’re here to help,” says Wilson, and he backs that statement. Wilson works closely with the Starkey Laboratories, the only American manufacturer of hearing aids, locally and globally to provide hearing aids to those unable to afford the expense. Just recently, Muncie Community School staff members brought in a young elementary student to be fitted for state-of-the-art hearing aids, donated by Wilson’s Hearing Aid Center. The effect? The young man, for the first time in quite a long while, heard his own voice. Take the time to find out what you’ve been missing.
“We have the most knowledgeable professionals in the industry... and they care about our patients — that’s important to me.” — Chuck Wilson, owner
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A DAY IN THE LIFE OF
LOWERY’S HANDMADE CANDIES 6225 W. Kilgore Ave., Munice | 765-288-7300 | www.loweryscandies.com
By Dawn Brand Fluhler
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fter 70 years in the candy making business in Muncie, Ind., Lowery’s Handmade Candies have become not only a local treat, but have traveled around the globe to places like Japan and the Iraqi palace. The business and recipes that originated in 1941 on Main Street was purchased in 1964 by Donald Brown from his cousin, Dee Lowery. At that time the candy shop was located on Kilgore Avenue, where it now occupies two connected houses filled with working original equipment. “I start at 5:30 in the morning,” said Charles Joseph, Lowery’s president and Brown’s grandson. “That’s when I stir the creams I made the night before.” The eight flavors of creams that fill Lowery’s popular bite-sized candies — they sell about 2 tons of individual coated pieces each year — are made in 40 pound batches, a couple of flavors at a time. Each cream filling flavor is made at least once a week; vanilla, maple and peanut butter are whipped up more often. The creams are then fed into a machine called a depositor that cuts them into individual pieces, then each piece is hand dipped at chocolate melter stations, equipment Brown custom adapted years
ago. “The machinery we use here belongs in a museum,” Joseph said, with a little chuckle. “The mixers are from the 1920s and we still use the original metal Easter molds. But they still work better than the new plastic kind.” Joseph has been in the family business for 13 years, starting while he was in high school at Yorktown. Since then, the business has continued to grow. He said they make just about anything custom and are always trying new recipes. His mom’s favorite new creation is the chocolate latte cup containing Starbuck’s coffee. She also created the peanut butter fudge recipe. Many customers enter Lowery’s looking for toffee, peanut butter creams and chocolates shaped like the state of Indiana. “They can pick and choose what they want – one piece or 5 pounds – in whatever flavor they want,” Joseph said. Miniature fudge eggs dipped in chocolate are new in the shop for Easter. And customers are always challenged to bring in new, unique items for dipping. Chocolate dipped Twinkies were popular for Valentine’s Day. Call first. Items brought in the morning are typically ready for pick up by evening. Next year, Lowery’s is expecting to have truffles.
“The machinery we use here belongs in a museum. The mixers are from the 1920s and we still use the original metal Easter molds. But they still work better than the new plastic kind.” — Charles Joseph, president
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A DAY IN THE LIFE OF
INTERNISTS ASSOCIATED 1910 W. Royale Drive, Muncie | (765) 289-1011 | www.internistsassoc.org
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nternists Associated and the office of Dr. Kurt Alexander believes the Patient Protection and Affordable Care Act (PPACA) will have a positive impact on their patients. The physicians at this practice have always been pro-active in recommending physical exams and other preventive services for patients of all ages. Medicare covers a one-time “Welcome to Medicare” physical exam if received within the first 12 months a patient is enrolled in Medicare Part B. Thanks to the new healthcare law, Medicare now covers a yearly “wellness” exam at 100% with no deductible. These exams include a comprehensive review of family and patient history, a comprehensive physical examination, screening for early symptoms of Alzheimer’s dementia, screening for depression (about six million elderly people in America suffer from depression), and reviewing an individual’s functional ability and level of safety. “We started performing Mini-Mental State Examinations on all of our patients on Medicare in 2011,” says Cindy Allen, RN and Practice Coordinator. “This is a nationally recognized tool used to screen for dementia. There is increasing evidence that treatment interventions for Alzheimer’s are beneficial earlier rather than later .” Patients with Medicare are being provided with information on Indiana’s Advance Directive for Health Care, which protects patient’s rights to refuse medical treatment they do not want or to request treatment they do want, in the event they lose the ability to make decisions themselves. Under the Affordable Care Act, patients of all ages will start to benefit from insurance coverage of many important prevention services including mammograms, colonoscopies, and immunizations. Annual wellness visits also include measurement of Body Mass Index, and screening blood tests for diabetes and high cholesterol, as well as education, counseling, and referrals based on the information obtained during this visit. Internists Associated welcomes new patients age 18 and older. For more information, or to schedule an appointment, call (765) 289-1011 or visit www.internistsassoc.org.
“We started performing Mini-Mental State Examinations on all of our patients on Medicare in 2011. This is a nationally recognized tool used to screen for dementia. There is increasing evidence that treatment interventions for Alzheimer’s are beneficial earlier rather than later .” — Cindy Allen, RN and practice coordinator
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A DAY IN THE LIFE OF
SAM PIERCE CHEVROLET 12401 W. County Road 550 S., Daleville | (765) 378-1100 | www.sampiercechevy.com
By Ken Wickliffe
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ometimes it’s the giant American flag out front that causes people to stop for the first time, but even more often it’s a recommendation from a family member or friend, or simply the desire to see the area’s best selection of new Chevrolets and pre-owned vehicles. Regardless of what brings people to Sam Pierce Chevrolet, they generally come back -- a fact proven by nearly three decades of growth that has turned a small, country dealership into one of the top-five Chevy dealerships in the Indianapolis market area. Outselling the big-city dealers year after year from a spot between two cornfields is made possible by holding to the core values of honesty, kindness and respect, according to Sam Pierce, a Vietnam combat veteran and the owner and founder of the dealership. “We value our customers and we believe in our products,” he said. “While most franchised car dealers are businesspeople first, I’ve worked on cars and been around them all my life, so I consider myself a car person first.” A lifelong Chevy enthusiast, Sam took a job at the Chevrolet Muncie Transmission Plant after high school, and while working there he built up a part-time business selling and repairing cars from his shop at home. Eventually he opened a used car lot on the south side of Muncie before founding his Chevy dealership, which was originally the Red Allen Chevrolet agency in Middletown. Sam Pierce Chevrolet moved to its current location, with a new stateof-the-art service center and body shop, on State Road 67 just east of Daleville, in 2003. “Over the years, dealers have come and gone, but we’ve been consistent, selling cars and trucks and serving people in Central Indiana for the past 27 years,” Sam said. “People know we are going to be here and take care of their needs, so they come back.”
Service, Body Shop, Classic Cars From complex diagnostics to oil changes, original equipment tires, brakes and multi-point vehicle inspections, the GM trained and certified technicians at Sam Pierce Chevrolet have the expertise, equipment, and Genuine GM Parts to do every job right. Much of the dealership’s emphasis on service comes from Sam himself, who admits he’d rather be working under the hood -- or behind the wheel of a tow truck -- than sitting at a desk. The dealership’s body shop repairs any make or model of imported or domestic cars, trucks or vans, and works with all insurance companies, with in-house rental cars available to all customers. The parts department stocks a large selection of genuine parts and accessories, going out of its way to help do-it-yourselfers and those restoring cars. “We are your one-stop automobile repair center,” Sam said. Classic Cars -- “Corvettes to Cadillacs” Counting among its customers such celebrities as Reggie Jackson, the president of Rolls-Royce of America, and the star of “Two and a Half Men,” Charlie Sheen, Sam Pierce Chevrolet reaches out to car lovers across the country.
With a large and always-changing selection of historic vehicles of all makes and models, from Corvettes to Cadillacs, the Classic Car department pays tribute to the automobile’s rich tradition in American culture. Location and Hours Located on State Road 67 about a mile east of I-69, Sam Pierce Chevrolet is just a few minutes from Muncie, and only about 35 minutes from the north side of Indianapolis. Sales department hours for new, used and classic cars are 8 a.m. - 7 p.m. daily, and Saturday 8 - 5. Service department hours are 7 - 6 daily, and Saturday 8 - 4. The parts department is open 7:30 - 5:30 daily, and Saturday 8 - 4. All departments can be reached at (765) 378-1100, or (800) 886-CHEV. The Sam Pierce Chevrolet website, www.sampiercechevy.com <http:// www.sampiercechevy.com/> , offers a complete listing of new, used and classic cars in the dealership’s inventory.
“We value our customers and we believe in our products. While most franchised car dealers are businesspeople first, I’ve worked on cars and been around them all my life, so I consider myself a car person first.” — Sam Pierce, owner and founder
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