ANNUAL REPORT 2018/2019
“Inspiring Active Lifestyles”
Welcome On behalf of Unity Leisure (trading as Northampton Leisure Trust), and branded as Trilogy Leisure, we are pleased to report our performance for the period 1st April 2018 to 31st March 2019. There have been a number of high achievements during the year, however this has been our most difficult year of trading in our eight year journey. It is always a difficult working environment when we don’t achieve our high expectations, however we do remain focused at all times to deliver high quality services and activities, backed up by great customer service to pursue and achieve our targets. We exist in an extremely dynamic business environment and as such, it is critical that our Business Strategy is regularly evaluated to ensure that is reflecting our business position and vision. In 2018 we developed and launched a new Business Strategy – 2018 -2023 to reflect our objectives over the next five years. This year we have experienced even more competition with the opening of a national budget gym new to Northampton, and the announcement of another national budget gym opening another facility in the town in quarter two of 2019. The competition is growing. The Trust plays a significant strategic role across the communities of Northampton and across all age groups, offering a comprehensive range of high quality activities and facilities at affordable prices. The physical and mental wellbeing of our users is critical to the Trust, as well as attracting those who are ‘inactive’ in our communities. We continue to monitor our Social Impact activities and their value, and can say with confidence, that the financial value during 2018/19 is greater than the £3.6million value of 2017/18. This is due to the fact that we are delivering a greater number of health initiatives in partnership with the Northampton GP Alliance, more over 50s activities, more Health Walks, and have grown both our Adult and Junior memberships to positively impact on participation in physical activity, and having a positive benefit on mental health as well. Our Junior Active membership is unique within our industry and offers fantastic value for money. It gives access to an extremely wide spectrum of activities, and has grown significantly year on year. In 2012/13 we had engaged 2,663 members. In 2018/19, the figure has escalated to 5,626 members and continues to grow. During 2018, The Trust were the winners of the ‘Active Kids’ Award from UK Active, for our Junior Active package – a great accolade on a National scale. In July 2018 the refurbishment of our newest acquisition took place at our gym in Peterborough. The club re-opened at the end of August, with capital investment of £300k, mainly focusing on the extension and total refurbishment of all changing rooms, the acquisition of new Spin Bikes, as well as all new strength and cardio-vascular equipment including a High Intensity Training area on the ground floor. The club has been met with a burst of budget gyms in Peterborough and is being driven forward to achieve and exceed its forecasted membership numbers.
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Working in partnership with the Northampton General Practice Alliance and Northamptonshire Healthcare NHS Foundation Trust we have been awarded a 5 year contract from Northamptonshire Public Health to deliver the NHS Health Check contract in Northampton. We deliver the Health Checks within our facilities, and can signpost patients to activities that we deliver to support their needs – a high value and professional initiative. Quest played a significant role within the profile of the Trust. The Health & Wellbeing Development team achieved the second highest score in the UK following its assessment, maintained its ‘Excellent’ status and was recognised at the Quest Awards. Duston Sports Centre was also assessed and maintained its ‘Very Good’ status. Once again, we would like to take this opportunity to acknowledge and thank our strategic partners including Northampton Borough Council, Duston Parish Council, Northampton General Hospital, Northamptonshire Sport, the University of Northampton, the Northampton GP Alliance, and our Company Members. In addition, the Executive Management Team acknowledge and express its sincere thanks to our Board of Trustees for their professional and strategic support throughout the year, and their time given on a voluntary basis. We feel privileged to have such a wealth of talent and experience at hand. We also thank all our dedicated and professional staff in the plight to satisfy our customer’s needs, deliver high standards of Customer Service whilst remaining focused and motivated in our drive to maintain a successful business, now and in the future. In conclusion, 2018/19 was another challenging year, however there were a number of highlights that demonstrated the Trust’s passion and drive is maintained even through a turbulent operating environment. These highlights included the winning the UK Active nation ‘Kids’ initiative Award, and the second highest score in the country for our Health & Wellbeing team participating in Quest.
Christopher Holmes Chairman of the Board
Ian Redfern Managing Director
NORTHAMPTON PARTNERSHIP HOMES Award UK ACTIVE NORTHAMPTON BOROUGH Winners ‘ACTIVE KIDS’ COUNCIL INSPIRATIONAL MALE COMMUNITY HERO AWARD AWARDS AWARD (STREET SPORTS ACTIVATOR) (STREET SPORTS VOLUNTEER) QU E ST
ACCRE DITAT ION
• Heath & Wellbeing Development recognised at the Annual Awards as the 2nd highest scoring team nationally • Health & Wellbeing team retained (yet again!!) their Excellent status • Duston Sports Centre retained Very Good status
IMPROVE ME N T S T H E FACILIT IE S
TO
TOTAL OF £439,000
INVESTED DURING 2018/19 ON VARIOUS PROJECTS
PARTNERSHIP WORKING
F U N DING Awarded £190k over 3 years from Reaching Communities for our Street Sports Project, to help sustain the project which offers free activities out in the communities of Northampton.
Working in partnership with Northampton General Practice Alliance and Northamptonshire Healthcare NHS Foundation Trust, awarded a 5 year contract from Northamptonshire Public Health to deliver the NHS Health Check contract in Northampton. 3
THE ORGANISATION Unity Leisure, trading as Northampton Leisure Trust, is branded as Trilogy Leisure. The company has been in operation for eight years, as a ‘Not for Profit’ organisation, is limited by guarantee and has Charitable Status, (Charities registration – 1145613). Trilogy Leisure has been successfully operating a range of facilities as well as a Health & Wellbeing Development Team throughout this period. The facilities currently operated by Trilogy Leisure are:
Berzerk Soft Play Centre • Cripps Recreation Centre Danes Camp Leisure Centre • Duston Sports Centre Forum Cinema • Lings Forum Leisure Centre Mounts Baths • Trilogy Peterborough We have 12 Company Members and 13 Trustees, all of whom are volunteers that support the strategic direction and governance of the Company, which is led by Ian Redfern – Managing Director.
MISSION
“Inspiring Active Lifestyles” PURPOSE 4
“To be a successful and innovative Trust, delivering high quality facilities and services to promote participation”
FOCUS ON TRILOGY Northampton Leisure Trust (NLT) promotes its health & fitness under the ‘Trilogy’ brand and now operates eight facilities; Berzerk Soft Play Centre, Cripps Recreation Centre, Danes Camp Leisure Centre, Duston Sports Centre, Lings Forum Leisure Centre, The Forum Cinema, Mounts Baths and Trilogy Peterborough. Trilogy continues to grow from strength to strength and has had a fantastic year with increased participation in both the Adult and Junior Membership programmes Trilogy has enhanced its programme with increased swim lessons, added fitness classes and the expansion of Myzone across all its clubs, and Trilogy will continue to enhance the membership offers by introducing new equipment in the gyms, upgrading the class programme to bring in the latest class trends, provide new play initiatives and equipment, enhancing the facilities; to ensure we keep our membership packages fresh, enticing and great value for money. Trilogy Peterborough has had an especially exciting year with a full refurbishment and overhaul, introducing the new Hammer Strength range, a dedicated Functional area and completely new changing rooms – there will be more to come at Peterborough with the launch of an extensive studio programme supported by Les Mills Fitness.
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TRILOGY PERFORMANCE
JUNIOR
WE WELCOMED OUR CUSTOMERS WHO VISITED OVER
MEMBERSHIPS 1,200,000 TIMES
Over 5,600 Active Memberships
6% GROWTH ON PREVIOUS YEAR
3% up on previous year
NEW MEMBERSHIPS
ADULT MEMBERSHIPS Over 10,800 Active Memberships
3% GROWTH ON PREVIOUS YEAR
P A C K A G E S
• 11+ Fitness Membership • Family Membership
SWIMMING TEACHERS
SWIM SCHOOL OVER 4,300
8% GROWTH STUDENTS EACH WEEK
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ASSOCIATION APPROVED
SWIMMING TEACHERS WE ARE A STA (SAFETY TRAINING AWARD) ACCREDITED TRAINING CENTRE DELIVERING COURSES ALL YEAR ROUND 16 NEW SWIM TEACHERS FULLY TRAINED
TRILOGY
TURTLES A NEW SWIMMING COURSE FOR BABIES AND
PRE-SCHOOL CHILDREN
TRILOGY PERFORMANCE
WE INVESTED £300K IN A TOTAL REFURBISHMENT OF TRILOGY PETERBOROUGH RE-LAUNCHED IN AUGUST 2018 YET AGAIN, DUE TO POPULAR DEMAND, WE HAVE INCREASED THE ACTIVITIES WITHIN OUR 50PLUS PROGRAMME, INCLUDING NEW, plus ADDITIONAL ACTIVITIES AND ADDITIONAL DAYS ADDED EACH WEEK. INCREASING PARTICIPATION AND PROVIDING MORE SOCIAL INCLUSION OPPORTUNITY
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DUE TO CUSTOMER DEMAND….. INCREASED AQUA CLASSES AT LINGS FORUM, AND INTRODUCED CORE–DEFORCE AND PIYO AT MOUNTS BATHS
EXPANDED MYZONE TO ALL SITES & HELD REGULAR CHALLENGES TO MOTIVATE USERS AND INSPIRE THEIR COMPETITIVE INSTINCTS
PARTNERSHIP
IN PARTNERSHIP WITH THE UNIVERSITY OF NORTHAMPTON, INVESTED £56K IN THE REFURBISHMENT OF THE CHANGING ROOMS AT CRIPPS
SPIN TUNNELS
LAUNCHED AT DANES CAMP, ALONG WITH MYZONE VIRTUAL SPIN
SWE@T STRENGTH, WEIGHTS, ENDURANCE AT TRILOGY – OUR OWN TRILOGY BRANDED CLASS INTRODUCED AT LINGS FORUM. BIG SUCCESS THAT LED TO MINI SWE@T FOR JUNIOR MEMBERS AT LINGS FORUM 7
FOCUS ON HEALTH & WELLBEING DEVELOPMENT The team consists of 7 full time members of staff and a large number of part time coaches / instructors, as well as a great number of valued volunteers. The team was realigned with the National and Local agenda during 2018/19, including a name change to Health & Wellbeing Development. The Health & Wellbeing Development team are multi-functional and deliver activities to support the Trusts facility based provision as well as out working with the different communities across Northampton. The outreach work sees the team delivering activities to a wide spectrum of ages in the deprived wards of Northampton. The team retained their ‘Excellent’ status following a Quest Assessment, and were recognised by Quest on a national level after scoring the second highest assessment score in 2018.
£118k OF EXTERNAL
In 2018/19 the team expanded its work within the Healthcare sector. Working in partnership with the Northampton GP Alliance and Northamptonshire Healthcare NHS Foundation
Trust, the team were successful in applying for the public health funded 5 year contract to deliver NHS Health Checks in Northampton. The team have also seen a significant increase during 2018/19 in the number of patients referred by Healthcare Professionals to our Activity on Referral scheme. The team developed a child weight management programme called Healthy Heroes and a school lunchtime supervisor training programme called Inspired Lunchtimes. The team is afforded the highest respect from its colleagues within the County, regionally and nationally, and maintains its vision for continuous improvement.
ATTRACTED OVER
FUNDING
IN 2018/19
INSPIRED
LUNCHTIMES 15 CHILD WEIGHT OVER 40 TRAINED MANAGEMENT PROGRAMME
DELIVERED IN SCHOOLS LUNCHTIME SUPERVISORS
DELIVER STRUCTURED to deliver Sport & Physical OVER 50% INCREASED THEIR PARTICIPATION PHYSICAL ACTIVITIES FOR Activity initiatives LEVELS IN PHYSICAL ACTIVITY AS (47.5% increase on 2017/18)
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A RESULT
OVER 2,500 STUDENTS
HEALTH & WELLBEING DEVELOPMENT DELIVERED OVER
NATIONAL
40 EVENTS AWARD INCLUDING NATIONAL PLAY DAY NORTHAMPTON SPORTS AWARDS NORTHAMPTON STREET SPORTS FESTIVALS x 15 UNDER 5S OPEN DAY x 3 LINGS JUNIOR ACTIVE FUN DAY x 3
SECOND HIGHEST SCORE NATIONALLY AT THE QUEST ANNUAL AWARDS
NORTHAMPTON
HEALTH WALKS OVER 4,800 AT T E N D A N C E S (7% INCREASE ON 2017/18)
5 NEW HEALTH WALK LEADERS 3 NEW HEALTH WALKS ADDED TO THE PROGRAMME
WINNER NORTHAMPTON BOROUGH COUNCIL INSPIRATIONAL MALE (NLT STREET SPORTS ACTIVATOR)
OVER
11,000 AT T EN DAN C E S
TRILOGY FOOTBALL ACADEMY CELEBRATION DUSTON FUN DAY
WINNER NORTHAMPTON PARTNERSHIP HOMES COMMUNITY HERO (NLT STREET SPORTS VOLUNTEER)
PRINCESS PARTY x 2 EASTER, HALLOWEEN AND CHRISTMAS THEMED EVENTS AT BERZERK
FINALIST STREET GAMES NATIONAL AWARD - SUSTAINABILITY
TO THE NORTHAMPTON STREET SPORTS PROJECT (OVER 470 YOUNG PEOPLE)
INSPIRED
COACHING DELIVERED PROGRAMMES AND SERVICES IN LOCAL SCHOOLS AND IN LOCAL COMMUNITIES ON BEHALF OF PARTNERS 9
FOCUS ON MARKETING CAMPAIGN HIGHLIGHTS
FOCUS ON MARKETING
‘MORE THAN JUST GYM’ ‘NEW UNI, NEW LIFE, NEW GYM’ ‘JUNIOR ACTIVE - ‘PUT A SPRING IN THEIR STEP’ ‘TIME TOGETHER’- TRILOGY FAMILY MEMBERSHIP ‘YOUNG AT HEART’ - 55+ MEMBERSHIP MEDIA CAMPAIGNS UTILISING BILLBOARD, NEWSPAPERS, MAGAZINES, FLYERS, BUS, RADIO, FACEBOOK. TWITTER, EMAIL, MAIL SHOTS, WEBSITE 10
FOCUS ON THE FORUM CINEMA
VISITS
INCREASED BY 8% TO AN ALL TIME HIGH OF
53,114
SCREENINGS DELIVERED ADDITIONAL EARLY EVENING KIDS SCREENINGS EVERY SATURDAY
C O M P R E H E N S I V E
P R O G R A M M E
A COMPREHENSIVE RANGE OF MAINSTREAM FILMS AND JUNIOR SCREENINGS INCLUDING: PETER RABBIT, THE GUERNSEY LITERARY AND POTATO PEEL SOCIETY, AVENGERS INFINITY WAR, MAMMA MIA: HERE WE GO AGAIN!, SHERLOCK GNOMES, INCREDIBLES 2, SWIMMING WITH MEN, A STAR IS BORN, BOHEMIAN RHAPSODY, MARY POPPINS RETURNS, THE FAVOURITE, THE LEGO MOVIE 2, GREEN BOOK
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FOCUS ON VISITOR EXPERIENCE As a provider of a comprehensive range of activities it is essential that we listen, reflect and action what our customers are saying to ensure that we are meeting their expectations. We continuously monitor our performance in all areas and create action plans to maintain or improve our performance in order to retain our valued customers and attract new customers. Throughout the financial year of 2018/19, we received a total of 599 documented sources of customer feedback. A 32% increase due to the fact we have made it much easier for our customers to feedback, through various methods including more staff interaction and social media.
2017/18
2018/1
COMPLIMENTS
55
132
COMPLAINTS
317
467
TOTAL
543
599
“It is difficult to express adequately how incredibly grateful I am to the amazing staff at Danes Camp who literally saved my life on Tuesday 6th November. Their skilled and timely intervention ensured that not only would I survive, but that I survived intact without either cognitive or physical disability”
As identified in the table below, although there was an increase in the total amount of feedback received, our total amount of compliments increased by 71%. The total amount of complaints also increased, which is to be expected given the overall increase in feedback. We welcome all feedback in order to continuously improve the customer journey, which is demonstrated through our customer’s testimonials.
“Jamie, thank you for your time – I found the session extremely helpful and your knowledge was valuable. Could have done with an extra half hour – so many questions!! (I was telling my brother about the breathing!!). Thanks also for the gym programme – I feel that I have a structure now and actually am looking forward to using the gym”. Lings Forum Leisure Centre
“I am 72 years old and started this class 3 weeks ago. It is the best thing I have done in years!! I have really bad mobility problems and this class helps me so much” Mounts Baths Leisure Centre
Danes Camp Leisure Centre
“The staff/PT’s are phenomenal, always happy, always motivating us” Cripps Recreation Centre
“Very impressed with the condition and cleanliness of the changing facilities at the Mounts and even better it’s a Changing Places. Staff are very helpful and polite”. Mounts Baths Leisure Centre
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VISITOR EXPERIENCE NET PROMOTER SCORE (NPS) RESULTS NPS, the leading international customer satisfaction tool that gives organisations a single objective: creating more ‘Promoters’ and fewer ‘Detractors’. NPS asks one question: how likely is it that you would recommend the company to a family member or friend?
IMPROVEMENTS FOR 2019/20
NET PROMOTOR SCORE (NPS) RESULTS
• Launch online bookings for Junior Activities • Launch non-member online bookings for Forum Cinema 32
33 Industry Average
34 NLT 17/18
35
36
37
NLT 18/19
“Compliments to Judy on reception, she is a credit to your company”. Lings Forum Leisure Centre
“Great family atmosphere, role modelled by staff who constantly encourage, guide and support” Danes Camp Leisure Centre
• Launch a customer webchat service
“As a new member I have been welcomed and made to feel comfortable and part of the class. All the staff have been helpful and not made me feel old & unfit! Zoe especially checked that I knew what to do and pointed me in the right direction without making me stand out. She is very accommodating and friendly in the over 50’s classes”. Danes Camp Leisure Centre
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VISITOR EXPERIENCE Our Customers Said: The Waiting Lists for Swimming Lessons are too long
Our Customers Said: We need more peak gym class access for 1113 year olds like other leisure providers do
We Did: Review our existing programme and added additional classes and stages to the timetable to increase capacity We Did: Review access times and significantly extend them to include usage times from early morning to early evening We Did:
Our Customers Said: More spin classes required at Danes Camp
Relocate Spin Bikes and developed the ‘Spin Tunnel’ and introduced MyZone Virtual Spin. Bikes are available to use anytime, not just during a Spin class
Our Customers Said:
We Did:
The Changing Rooms at Cripps need improving and more cleaning
In Partnership with the University of Northampton, invested £56K in refurbishing the changing rooms. We also increased the cleaning hours and employed dedicated male & female cleaners to ensure accessibility to both changing areas throughout the day
Our Customers Said:
We Did:
We want more 50Plus ballet classes at Duston, we love them
We added an additional class to the 50Plus programme, and have purchased additional Ballet Barres for the classes
Our Customers Said:
We Did:
It’s a struggle to secure a place on the 50Plus Aqua Aerobics class at Lings as it is so popular
Review our pool timetable and have added more 50Plus Aqua Aerobics classes to meet demand
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FOCUS ON OUR TEAM Here at Trilogy Leisure our team are a key and fundamental part of why we are a success. Without them we would not be able to deliver exceptional service to our customers, nor would we be able to meet our customer’s expectations. In this Annual Report we focus on our Volunteers and Apprentices.
VOLUNTEERS We value the considerable work done by our Volunteers who support the overall team in a variety of areas; • Our Board of Trustees are all volunteers and support the senior management team professionally and strategically • Volunteer coaches support our activities and programmes such as Gymnastics, Roller Skating, Swimming Lessons, 50 Plus Programme, Health Walks, Street Sports Project and Events. We record the number of hours volunteered on NLT activities and programmes. The recorded hours are fed into the NLT Volunteering Recognition Scheme where volunteers are rewarded for their contribution. Furthermore we regularly nominate volunteers for local and national awards. The number of volunteer hours was 3,992 during 2018/19, and an increase of 30% on the previous year. The 2018 NLT Social Impact Report stated that whilst the true value of this support is difficult to calculate, the report used the minimum wage as a base calculator to measure the volunteer impact leveraged
by NLT into its projects. Using this methodology the total value delivered by NLTs volunteers in 2018/19 was £33,500, an increase of over £10,500 compared to 2017/18.
APPRENTICES We endeavour to develop our team and promote from within our organisation. Our Apprentice schemes are the building blocks towards that progression and a career within Leisure. We offer two Apprentice Schemes – Leisure Operations Apprentice and Customer Service Apprentice. Both schemes are a success and the majority of employees who join as an Apprentice complete their year, gain their NVQ along with professional qualifications such as National Pool Lifeguard Qualification and Swim Instructor, and remain with Trilogy as permanent members of the team. Some team members who started as an Apprentice have progressed and been promoted to Leisure Centre Supervisor, being the Manager on Duty and responsible for the facility, team members and our customers. We focus on one of those Apprentices – see over the page for our Apprentice’s Story.
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AN APPRENTICE STORY Hayden Tebbutt Leisure Centre Supervisor ‘In 2017 I started my Journey at Trilogy after I completed my Plumbing course at Moulton College, I started by doing a few General Assistant shifts at Lings Forum which then led to me the One Year Customer Service Apprentice Scheme and to progress through the Trust by being trained as a customer service advisor, completing my lifeguard qualification, gaining permanent employment and working at multiple centres. Now after 2 years with the Trust I have progressed with the help of my peers and superiors to become a Leisure Centre Supervisor. I had no idea that the commitment, enthusiasm and passion I showed within these roles would lead me to where I am today and am thankful to everybody that has impacted my journey so far. I am looking forward to the next few years in my current position and am excited to see what the future holds for me within Trilogy.’
Hayden began his journey with us about 2 years ago. He began his leisure career as a Customer Service Apprentice in the cinema at Lings Forum. Having been relatively new to Leisure, it quickly became apparent that Hayden was something special. During his training Hayden successfully obtained his lifeguarding qualification. Not only was Hayden quick to learn the processes and procedures in the projection room, he is also becoming an expert in all other aspects of the business. Hayden is hungry for knowledge and has never stopped learning, this has clear and positive impacts on his colleagues. Hayden is now one of our Leisure Centre Supervisors. To go from an apprentice position to a manager on duty is a phenomenal accomplishment. We are all very proud of how far Hayden has come in such a short space of time. He has a great sense of humour and is an absolute pleasure to have working as part our team’ – Keri Worrall, Assistant Manager – Lings Forum
Thomas Saunders
Connor Lake Leisure Operations Apprentice:
Leisure Operations Apprentice:
“I started with Trilogy and the apprenticeship scheme in October 2017 and although it was hard for me at the start as I was struggling to complete my NPLQ course I had the support of management and colleagues to push me through. I completed my apprenticeship in October 2018 and got offered a 40 hour position at Danes which I happily accepted, I was then offered a six month training plan to learn how to become a leisure centre supervisor and I completed that within three months. I have had opportunities where I have stepped in as senior to cover whilst recruitment has happened and I have been unsuccessful in the past but I have continued to work for the company and aim for that leisure centre supervisor position. I am now lucky enough to be a full time leisure centre supervisor”
“My apprenticeship with NLT has provided me with valuable experience and shaped me of the real world, as this was my first job”
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CAPITAL INVESTMENT 2018/19 As a not for profit organisation, 100% of our annual surpluses are re-invested back into the company. We must invest to ensure our facilities are the best that they can be, and to be able to deliver quality services and activities that are value for money. Since becoming at Trust in 2011, Trilogy Leisure has invested over £3m into our facilities. During 2018/19 we invested over £400k into a variety of projects ranging from a total refurbishment of one facility, to general improvements across the board. Highlights include:
INVESTED
OUR FACILITIES SINCE 2011
WE INVESTED
RELAX
In a total refurbishment of Trilogy Peterborough re-launched in august 2018
Careful and sympathetic improvements to the Sauna at Mounts Baths, our 1930s listed facility, maintaining the original Art Deco theme, ensuring our customers can relax in a soothing and calming atmosphere
£300k
PARTNERSHIP
in partnership with the
OVER £3 MILLION INTO
University of Northampton
REFRESH
in the refurbishment of the changing rooms at Cripps
Updated and Refreshed the wet side changing rooms at Lings Forum, making the areas much more user friendly and better for our customers
invested £56k
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FOCUS ON FINANCE INCOME
CAPITAL INVESTMENT AND SPEND IN OUR FACILITIES
INCOME SOURCES
CAPITAL SPEND
£7m
£1.4m
£6m
£1.2m
£5m
£1m
£4m
£800K
£3m
£600K
£2m
£400K
£1m
£200k
£0
2011/12 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19
£0
2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19 Plant & Equipment
ICT Membership Fees
Centre Fees
Sales
Other Income
Management Fee
Building Enhancements
992,481 300,536
Building Enhancements Plant & Equipment
92,219
Acquisitions ICT
1,259,158
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Sports & Fitness Equipment
370,164
INVESTMENT INTO FACILITIES - TOTAL SPEND 2012 – 2019 Sports & Fitness Equipment
Acquisitions
FOCUS ON ENERGY & THE ENVIRONMENT 2018/19 USAGE % CRIPPS 12% DUSTON 31%
BERZERK 5%
2018/19 OVERALL COST
MOUNTS BATHS 28%
GAS
ELECTRICITY
WATER
15%
54%
DANES CAMP 36%
31%
LINGS FORUM 16%
Demand for our services and activities is ever increasing within all our facilities and we must provide a comfortable environment for our customers, which does make reducing our energy usage a challenge at certain times of the year. We continue to invest in energy saving technology and during 2019/20 and beyond, will be investing in replacing plant & equipment within our sites, making them more energy efficient and reducing our consumption.
Protecting our Environment by Reducing our Usage 19
OUR VALUES Our Values ensure that we ‘Inspire Active Lifestyles’ and that the Trilogy Leisure Customer Experience is at the centre of everything we do.
VISION To Inspire Active Lifestyles To be Innovative To be Aspirational To be Highly Regarded, both as a Company and as an Employer To have a High Profile, Recognised Brand To provide State of the Art Equipment
TRILOGY LEISURE CUSTOMER EXPERIENCE ENVIRONMENT To provide High Quality Facilities that are Clean and Safe To deliver Fully Inclusive Facilities and Services To provide Value for Money To Invest and Improve our facilities To Engage in the Utilisation of new technologies
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“ Inspiring Active Lifestyles”
WORKFORCE To have Pride in our Work and what we Deliver To Communicate with our Customers To be Professional at all times To be Qualified and maintain qualifications To provide Expertise at all times To have Integrity at all times
OBJECTIVES To generate income and surpluses to allow us to invest, improve and increase our leisure offer
To improve the Social Impact and value of our services
To create and deliver initiatives for the improvement of Health & Wellbeing across the geographical areas we serve
To continuously improve the customer experience and journey by delivering high quality services and facilities
To enhance our skilled and motivated workforce
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FOCUS ON THE FUTURE Northampton Leisure Trust – Trilogy Leisure, has since its launch in April 2011, posted consistent, high performance outturns year on year. Unfortunately, in 2018/19 we did not achieve our ambitious expectations. This influences our business strategy for the forthcoming year, and reinforces our determination and focus to ensure that we exceed our financial targets and deliver high standards of customer service and activities consistently throughout the year. There are a range of capital initiatives we would like to engage in, however we, as a company, need to enhance our surplus position to deliver these capital projects / initiatives. The enhancement of our surpluses is a strategic objective that has been communicated to our workforce and is repeated at regular intervals to reinforce the message. Our staff understand the need to retain our current customer base, and attract and retain new customers. It is anticipated that through the extensive negotiation of a new Management Contract with Northampton Borough Council, and prior to the Local Government re-organisation into Unitary status, we will be able to access borrowing from them. We have comprehensive plans to replace plant and equipment which is highly inefficient and beyond its useful life. By implementing this capital investment it will directly impact in a positive manner, reduce our energy 22
consumption and utility costs, and become a ‘cash’ positive initiative. A major piece of work that is taking place in 2019/20 is a ‘desk exercise’ in the first phase, resulting in an overhaul of our Strategic Direction (Roadmap), moving on to review the desired Culture of the organisation, culminating in the desired Behaviours that we wish to be demonstrated by every single person in the organisation. The last element will require a great deal of engagement with our staff to deliver comprehensive training and then later, reinforcement of these desired behaviours on a consistent and measured basis. It was referenced in last year’s Annual Report that the Trust had a vision to replace Lings Forum & the Forum Cinema and create a ‘Wellbeing Centre’ incorporating Leisure and Health Services under one roof. I am pleased to
announce that this vision has gathered pace and traction, and is becoming a reality in partnership with Northampton Borough Council, Northamptonshire County Council, Health Partners and ourselves. Sport England have been consulted with and are keen to support this initiative. Initial funding has already been received from Central Government’s ‘One Public Estate’ (OPE). The partners within the initiative have identified a preferred site. A Project Management Board has also been set up and are meeting on a monthly basis. The project is currently going through feasibility and consultation exercises. The growth of budget gyms in Northampton has increased yet again creating more competition for the Trust in a saturated market place. We are extremely conscious of their existence and are delivering new marketing and retention strategies to combat the impact that they are
FOCUS ON THE FUTURE causing. We are confident that we have maintained our offer of enhanced ‘Value for Money’ packages over our competitor’s offers. Due to the financial implications we have made the decision to delay the creation of a ‘High Tech’ studio at Duston Sports Centre until the end of Q3 in 2019/20. However, we have decided to create another activity area that involves technical equipment at Berzerk Soft Play Centre. It is intended that work will commence in Q3 of 2019/20 in readiness for higher demand on our activities in the New Year. We continue to network and search for new business opportunities to enhance our business offer in accordance with our Charitable Objectives. It is our intention to work closely with our Strategic Partners and endeavour to recognise their objectives in our activity range. We strive to engage with all ages within our local communities to improve their quality of life through physical activity, and as a direct result, improve mental health issues and enhance life skills.
Once again we are looking forward to working with our partners, as well as our Board of Trustees who give us excellent strategic guidance and support. They maintain their passion and professionalism to drive the business forward to enhance the Trust’s performance throughout the year, and beyond. Ian Redfern Managing Director
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FACILITY LOCATIONS Trilogy Peterborough
A 50 Leicester
A 508 Market Harborough
Mallard Road Peterborough PE3 8YV Tel: 01733 261641
A 43 Kettering Moulton Park
BERZERK
ad
ad Ro
Weston Favell Centre
Abington
DUSTON M1/6 Birmingham
Upton
Sixfields
CRIPPS
TOWN CENTRE
Briar Hill
B e d fo
b o ro
ug
Abington Park B il li
J. 16 A 45 Daventry Coventry
g We ll in
MOUNTS BATHS
Cotswold Ave
d h Roa
rd R o
Ne
ad
ng
ne
R
A 4500 Wellingborough
Billing Weston Favell Billing Aquadrome
oad
l Va
le
y
Delapre Delapre Golf Complex
Brackmills
Great Houghton
Hunsbury
J. 15A
Berzerk Soft Play Centre 4 Clayfield Close Moulton Park Northampton NN3 6QF Tel: 01604 838333
A 43 Towcester Oxford
A 428 Bedford
Hardingstone
DANES CAMP
Wootton
N
B 526 Newport Pagnell J. 15 A 508 Milton Keynes
M1 London
Cripps Recreation Centre
Danes Camp
Duston Sports Centre
Northampton General Hospital Cliftonville Toad Northampton NN1 5DB Tel: 01604 838333
Clannell Road East Hunsbury Northampton NN4 0RX Tel: 01604 838333
Cotswold Avenue Duston Northampton NN5 6EX Tel: 01604 838333
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A 45 Wellingborough Cambridge
W ay
Ro
Kings Heath
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LINGS FORUM & FORUM CINEMA
Kingsthorpe
Lings Forum Leisure Centre & Forum Cinema Billing Brook Road Weston Favell Northampton NN3 8JR Tel: 01604 838333
Mounts Baths
Head Office
Upper Mounts Northampton NN1 3DN Tel: 01604 838333
Unity House, 78 Robert Street, Northampton NN1 3BJ Tel: 01604 837 500
COMPANY DETAILS REGISTERED OFFICE Unity Leisure (trading as Northampton Leisure Trust) Unity House 78 Robert Street Northampton NN1 3BJ Company registration number: 07555631
COMPANY MEMBERS Age UK Northamptonshire Northampton Borough Council Northants County Cricket Club Voluntary Impact Northamptonshire BOARD OF TRUSTEES Chris Holmes - (Chair – Nov 2018) Peter Windatt Ashley Riley Cllr Paul Joyce (April 2018) Peter Jones (Nov 2018) Trustees Retired in 2018/19 Simon Denny – Chair (Nov 2018)
CHARITIES REGISTRATION NUMBER 1145613 CONTACT DETAILS Head Office: Tel 01604 837500 All Facilities: Tel 01604 838333
Duston Parish Council Northampton General Hospital Northamptonshire Sport Chris Holmes
Healthwatch Northamptonshire Northants Chamber of Commerce University of Northampton Martin Sawyer
Richard Aveling Andrew Ellis Douglas Iles Ian Leather
Prof William Pope Martin Sawyer Cllr Anna King Anne Bland
Cllr Jane Birch (April 2018)
EXECUTIVE MANAGEMENT TEAM Ian Redfern Rob Austin Managing Director Finance Director
John Fletcher Director of Business & Performance
Lawrence Kay Director of Health & Wellbeing Development Operations
25
STATEMENT OF FINANCIAL ACTIVITIES Note Income from: Charitable Activities Net Interest on pension obligation Other trading actvities
2
Unrestricted Funds 2019 £
Restricted Funds 2019 £
Total Funds 2018 £
6,637,905
35,079
106,048
141,127
6,598,898 10,000 28,527
Total Income
6,672,984
106,048
6,779,032
6,637,425
Expenditure on: Charitable activities
6,968,659
106,048
7,047,707
6,709,287
3
6,637,905
Total Funds 2019 £
Total Expenditure
4
6,968,359
106,048
7,047,707
6,709,287
Net income before other recognised gains and losses Actuarial gains (losses) on defined benefit pension schemes
18
(295,675) 482,000
-
(295,675) 482,000
(71,862) (831,000)
Net movement in funds
186,325
-
186,325
(902,862)
Reconciliation of funds Total Funds Brought Forward
844,534
-
844,534
1,747,396
1,030,859
-
1,030,859
844,534
Total Funds Carried Forward
26
BALANCE SHEET Notes £ Fixed assets Intangible assets Tangible assets
Current assets Stocks Debtors Cash at bank and in hand
Creditors amounts falling due within one year
8 9
10 11
12
2019 £
£
19,002 1,763,303
23,419 1,745,600
1,782,305
1,769,019
40,792 312,058 275,662
56,151 298,103 514,271
637,512
868,525
(682,966)
(654,094)
Net current assets Total assets less current liabilities
2018 £
(45,454)
214,431
1,736,851
1,983,450
Creditors amounts falling due after more than one year
13
(410,992)
(559,916)
Net assets excluding pension scheme assets (liabilities) Defined benefit pension scheme liability
18
1,325,859 (295,000)
1,423,534 (579,000)
1,030,859
844,534
Net assets including pension scheme assets (liabilities) Charity Funds Unrestricted funds: Unrestricted funds excluding pension liability Pension reserve Total unrestricted funds Total Funds
1,325,859 (295,000)
1,423,534 (579,000) 1,030,859
844,234
1,030,859
844,534
27
“INSPIRING ACTIVE LIFESTYLES” BERZERK SOFT PLAY CENTRE
TRILOGY PETERBOROUGH
DANES CAMP LEISURE CENTRE
LINGS FORUM LEISURE CENTRE
CRIPPS RECREATION CENTRE DUSTON SPORTS CENTRE
LINGS FORUM CINEMA MOUNTS BATHS
HEALTH & WELLBEING DEVELOPMENT
WORKING IN PARTNERSHIP Northampton General Hospital NHS Trust