Welcome to the Spring 2012 Issue of Pulse I
n this issue, we are focusing on two things that I am particularly passionate about - social media and employment and training opportunities.
Why not take a look at our performance www.traffordhousingtrust.co.uk/kpi-animation and use house number eight to email us what you think of our performance.
Anyone who knows me well, will know that I strongly believe that social media presents a fantastic opportunity for tenants and their landlords to interact far more effectively than ever before. It is therefore with great excitement that we have launched THT Twitter and Facebook;
The other focus for this issue is employment and training and we have produced a dedicated supplement detailing opportunities in Trafford. Find out about The Apprentice, opportunities to attend free training courses on vehicle maintenance, engineering and construction, Next Steps and the Trafford Centre for Independent Living.
www.facebook.com/traffordhousingtrust @talktrafford Go online and interact with us now! If you do this before the end of April, you will be entered in a prize draw to win a £50 Trafford Centre Voucher. On Facebook and Twitter, you can talk directly to us and let others see your comments. They can then agree or disagree and open up a healthy debate. Why not log on and tell us what you think of this issue of Pulse? We would love to hear from you. We have also just launched a new section on our website dedicated to our performance in seven key areas. These are rent collection, repairs, how quickly we prepare our properties for re-let once a tenant has left, customer satisfaction, resolution of anti-social behaviour cases, complaints and the performance of our Customer Hub.
I am particularly looking forward to The Apprentice – not only because we will be offering five jobs to young people from Trafford, but because I get to play Lord Alan Sugar. I won’t be saying the immortal words ‘you are fired’ though. We will be selecting 12 candidates for the programme. Do you know anyone between the ages of 16 and 19 who might want to apply? Times are tough out there at the moment but our supplement offers some help and opportunity – please pass it on to anyone who might find it useful!
Matthew Gardiner Chief Executive, Trafford Housing Trust
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