CONSTRUCTION MANUAL OF INSTRUCTION that reside or work in the project area. Generally, the Contractor is required to work closely with the CCT to minimize or mitigate impacts to businesses. In turn, the CCT periodically evaluates this aspect of the Contractor’s performance, with the evaluations tied to incentives as may be provided for in the contract.
Public Relations Department personnel are in daily contact with a large number of citizens. As a public service organization, the Department is judged by its employees as well as by its work. People are logically demanding the right to be involved in work that affects their community. Many major construction projects are a source of pride to a community and as a result, the RE is expected to be involved in Public Relations activities, consistent with Department policies. Every employee should bear in mind they have a responsibility to build good will toward the Department. The most effective public relations tool is to always conduct oneself professionally in matters involving the public. Courtesy is of prime importance and every member of the public and their representatives must be treated with courtesy and respect. The RE and staff must not respond negatively to provocation and remain considerate, calm, and respectful at all times. All contacts with non-construction personnel should be recorded in a log. The log should indicate the name and address of the person, the reason for the contact along with any complaint, information, suggestions, and any action or follow up item resulting from the contact. If a complaint is made regarding Contractor operations involving dust, mud, noise, obstruction or trash accumulation, the RE should instruct the Contractor to remedy the situation immediately. The RE should treat every complaint seriously. The immediate resolution of complaints will do a great deal for maintaining good community relations. In the event of contact with news media, Department representatives and personnel should direct the media to the Region Public Involvement Coordinator. Department personnel should only answer questions or furnish information on matters for which they have personal responsibility and are well informed. Never offer personal comments about Department policies, supervisors, co-workers, contractors, and politely turn aside all questions on those subjects. Questions concerning policy or programs should be referred to the Region Public Involvement Coordinator or Region Director. If additional information or direction is needed, contact the Region Public Involvement Coordinator.
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Construction
Utah Department of Transportation