NACAS 2008 Annual Conference Registration Brochure by Tim Stewart

CHICAGO November 2-5, 2008

40 Annual Conference th

NACAS

C o n f e r e n c e S p o n so r s

2008

Opening Awards Author’s Book Signing Reception

Opening General Session Cyber Cafe

2008

Super Session

Gala Event Dessert Reception

2008

Program Guide & Conference Journal

Education Foundation Support

AAL On Campus Laundry Committee Shirts Advanced Laundry Devices Delegate Bag Insert ASI Campus Laundry Solutions First Timer’s Luncheon

Hydration Stations & Water Bottles

Alliance Laundry Systems Spouse/Guest Welcome Blackboard Inc. Campus Tours Capstone Development Group Takeaway Conference Journal Texas Hold ‘Em Tournament Table The CBORD Group Portfolios Nu Vision Networks Corp. Campus Tour The Scion Group Popcorn in the Registration Area

2008

American Campus Communities Texas Hold ‘Em Tournament Silent Auction National Student Services, Inc. Conference Imprinted Scarves Validis Resources Delegate Bags Fun Run/Walk

NACAS 40th Annual Conference

Program Committee Chair Kathleen Herr U. of Michigan - Dearborn Susan Herndon Caples U. of Alabama Patricia A. Eldred U. of Vermont

Greetings NACAS Colleagues,

Connect, Celebrate, CHICAGO! This is your personal invitation to join us as we connect with other professionals that work in college auxiliary enterprises. Celebrate 40 years of NACAS history and do it in one of the most vibrant cities in the Midwest – Chicago, Illinois! The Program and Host Committee have been hard at work to bring you the most dynamic, informative, active conference you’ll have the opportunity to attend this year. Feel the energy of the city in each of the educational sessions that will be presented. Hear the vibrancy of the streets in each of our general sessions. Experience the eclectic campus life of several local urban colleges. This brochure is packed with information on everything you need to know about the conference such as pre-conference activities, general sessions, educational sessions, special events, campus tours, and opportunities to interact with our business partners. You can also learn how to use your free time (shopping anyone?) to experience all that downtown Chicago has to offer. In addition to this brochure, check out our blog for inside Chicago information that is being supplied by our Host Committee. We’ll be featuring recommendations for restaurants, must see area attractions, how to use the “L-train”, Broadway plays that will be in town, sporting events and much, much more. Check it out at http:// nacas08chicago.blogspot.com We can’t wait to greet and meet you at the 2008 NACAS conference! Don’t delay, register today and make sure to book your hotel room at the Hyatt Regency Chicago.

Jackie Middleton College of Wooster Eric N. Monday LSU Brenda Soto Colorado College

Host Committee Chair Brenda Soto Colorado College

Essam Abozid Illinois Inst of Technology Joe Bertolli DePaul University Jim Carlson Illinois State U. Scott A. Engel College of DuPage Linda T. Frazer Temple University Kenneth Goldin Bradley University Jean Kwaterski U. of Wisconsin - Oshkosh William H. Redwine Morehead State U. Scott Seagren U. of Iowa Richard R Thomas Northwestern U. - Evanston Cynthia C. Wirtz U. of Wisconsin - Milwaukee

Welcome to the city of “da bears”, Oprah and the magnificent mile! Kathleen Herr, Conference Chair University of Michigan - Dearborn

nacas.org

Schedule of Events

Note: All events will be held at the Hyatt Regency Chicago unless otherwise noted.

Friday, October 31, 2008

Tuesday, November 4, 2008

8 a.m. - 5 p.m.

7 - 8 a.m.

Fun Run/Walk

8 a.m. - 12 Noon

Registration Open

8 - 10 a.m.

Exhibit Hall Open

8 - 9 a.m.

Breakfast in Exhibit Hall

NACAS Board of Directors Meeting

Saturday, November 1, 2008 8 - 9 a.m.

Canadian Members Breakfast & Registration

9 a.m. - 4 p.m.

Canadian Members Meeting

10 a.m. - 4 p.m.

Exhibitor Tear-Down

11 a.m. - 6 p.m.

Registration Open

10:15 - 11:15 a.m.

12:30 - 1:30 p.m.

Canadian Members Luncheon

Super Sessions Sponsored by ARAMARK

3:30 - 7 p.m.

Texas Hold ‘Em Tournament, pre-registration required

11:30 a.m. - Noon

Annual Member Business Meeting

12:15 - 1:30 p.m.

Presidents Luncheon

1:45 - 3 p.m.

Educational Session Block #5

2 - 5 p.m.

Optional Campus Tours, pre-registration required

Sunday, November 2, 2008 8 a.m. - 7 p.m.

Registration Open

9 - 10 a.m.

Spouse/Guest Welcome

3:15 - 4:30 p.m.

Educational Session Block #6

9 a.m. - 12 Noon

Showcase of Innovation Pre-conference Workshop, pre-registration required

6:15 p.m.

Attendees Depart Hotel for Gala Event

6:30 - 9:30 p.m.

Gala Event at The Field Museum

9 a.m. - 12 Noon

Leadership Team Meeting

Wednesday, November 5, 2008

12:15 - 1:15 p.m.

First Timer’s Welcome & Luncheon, open to all First Time Attendees & Mentors

7 - 8:15 a.m.

Board of Directors Meeting & Breakfast

8:30 - 10 a.m.

Closing Breakfast General Session

Opening General Session, featuring Stedman Graham Sponsored by Sodexo Education

10:15 - 11:15 a.m.

2008 & 2009 Program and Host Committees Reflection Meeting

Noon

Hyatt Regency Chicago check-out time

1:30 - 3 p.m.

3:15 -4:30 p.m.

Educational Session Block #1

5:30 - 7 p.m.

Opening Awards & Author’s Reception, Sponsored by Barnes & Noble

7 p.m.

Open Evening

7 - 9 p.m.

Optional Dessert Reception & Entertainment at the hotel Sponsored by Chartwells Educational Dining Services

Monday, November 3, 2008

7:15 a.m. - 5 p.m.

Registration Open

7:30 - 8:30 a.m.

Regional Breakfasts

9 a.m. - Noon

Optional Campus Tours, pre-registration required

9 - 10:15 a.m.

Educational Session Block #2

10:30 - 11:45 a.m.

Educational Session Block #3

12 Noon - 4 p.m.

Exhibit Hall Open

12 Noon - 1:30 p.m.

Lunch in Exhibit Hall

4:15 - 5:15 p.m.

Exhibitor Relations Meeting

4 - 5:15 p.m.

Educational Session Block #4

5 p.m.

Open Evening

Open Evenings to Experience Chicago The Chicago Program & Host Committees want you to take full advantage of what the city of Chicago has to offer in the way of restaurants, shops, museums, and historical sites. Two open evenings have been built into the conference schedule – Sunday, November 2 and Monday, November 3. On these nights you could network with NACAS business partners or venture into the city for fabulous Chicago cuisine. For those who wish to continue networking with conference attendees, we will be providing suggestions for group dinner locations, and casual evening networking opportunities in the hotel. Visit the Hospitality Table in Chicago during the conference for more information.

NACAS 40th Annual Conference

Confirmed Exhibitors

( as of May 30, 2008)

AAL On Campus Laundry

Hastings & Chivetta Architects, Inc.

ACCED-I

Heartland Payment Systems

Adden Furniture, Inc

Hershey Creamery Company

Adirondack Solutions

HID Global

Allen & O’Hara, Inc.

Higher One

Alliance Laundry Systems/Speed Queen

Hobart Food Equipment

Alloy Media + Marketing Ambling University Development Group American Campus Communities ARAMARK Higher Education Arby’s Restaurant Group ASI Campus Laundry Solutions Aurora Information Systems Baja Fresh Barnes & Noble Blackboard Inc. Blockhouse Company, Inc Brailsford & Dunlavey Burger King Corporation Burt Hill Butler Woodcrafters, Inc. Caldwell & Gregory, Inc. Capstone Development Corp CardSmith

Hubert Company Ingersoll Rand Security Technologies INTEGRA, Inc.

The Exhibit Hall Experience As an institutional member you want to discover the latest trends in higher education and find the most appropriate resources to bring those ideas to your campus. We can think of no better way to showcase those resources than by offering a compact time frame for you to interact with 120+ businesses in the conference exhibit hall. With 50,000 square feet of space filled by 195 booths, business partners representing a plethora of services can make available the leads necessary to improve your campus. Make sure your conference schedule includes the full 6 exclusive hours of time available to network with as many of the businesses represented as possible. You won’t regret the connections you make in that time frame!

Jamba Juice JSA Technologies, Inc. Jump Asian Express KLN Steel Products Company KSQ Architects, PC Mac-Gray Company Manchu Wok Marathon Travel Marsh CampusConnexions Maytag MBS Textbook Exchange, Inc. McAlister’s Corporation MHTN Architects MSS Media Inc. NACS Noelker and Hull Assoc., Inc.

Chartwells Educational Dining Services

Nu Vision Networks Corp.

S&D Coffee, Inc.

The Scion Group LLC

Chick-fil-A, Inc.

Off Campus Advantage

SafeDecisions, L.P.

The UPS Store

CollegeNet, Inc.

Off Campus Integration

SAFLOK

Tim Hortons

Collegiate Development Services

Off Campus Solutions

Salto Systems, Inc.

Timothy Haahs & Associates, Inc.

CSI Insurance Agency, Inc

Onity, Inc.

Sasaki Associates, Inc.

Total Computing Solutions, LLC

CulinArt, Inc.

Panda Restaurant Group, Inc

Sauder Education

Treanor Architects, P.A.

Design Collective, Inc

Pepsi-Cola Co.

Sbarro

Digital Identification Solutions

Perkins & Will

Seating Concepts, Inc.

Unique Venues & uniquevenues. com

Einstein Noah Restaurant Group

PERSONA

Sequoia Retail Systems, Inc.

Envision Strategies

Places4Students.com

Sico America Inc.

Epicure Digital Systems

Porter Consulting Worldwide, Inc.

SmartCentric Technologies US

Validis Resources, A Division Of Nebraska Book Company

Extreme Brandz

Premier, Inc.

Sodexo Education

Vision Database Systems, Inc.

Fifth Third Bank

PS Event Furniture

Southwest Contract

Web Service Co., Inc.

Focus Brands, Inc.

Quiznos Sub

STA Travel

Wells Fargo Bank, N.A.

Foliot Furniture Inc.

Residential Management Systems, Inc.

Starbucks Coffee Company

Wilkie Enterprises, Inc.

StarRez

Ricca Newmark Design

WTW Architects

Student Advantage, LLC

Robeks Juice

Yum! Brands Express

The Baker Group

Rowe International

Zipcar Inc.

The CBORD Group, Inc.

Follett Higher Education Group Freshens Quality Brands Gould Evans Hanbury Evans Wright Vlattas

nacas.org

University Loft Company Valet Today Campus

Opening General Session Sunday, November 2, 2008 1:30 – 3 p.m.

Wednesday, November 5, 2008 8:30 – 10 a.m.

Featuring: Stedman Graham

Featuring: Jason Ryan Dorsey

Sponsored by Alliance Laundry Systems

Please bring warm outerwear (coat, gloves, etc) for use in travel to off-site venues like the campus tours and gala event.

Please join members of the Host Committee on Sunday, November 2 to learn more about Chicago, meet other guests & spouses, and to plan what you’d like to see while in the Windy City. A member of the Hyatt’s concierge staff will be available to answer your questions. Various brochures & maps will be available in addition to light refreshments. We can also answer any questions you have about the social events during the conference. This is a great way to become familiar with the city of Chicago, how to get around, and to meet some fun people. Hope you can join us!

Meeting space is in close proximity to sleeping rooms, however, we encourage comfortable walking shoes throughout the entire event. Please bring a light sweater or jacket for use in meeting rooms as personal comfort levels vary greatly.

Fun Run/Walk

General Notes on Conference Attire Attendees enjoy a business casual dress code (collared shirts, slacks) throughout the entire conference. All events, with the exception of the Texas Hold ‘Em Tournament, the campus tours, and the Gala, will be held at the Hyatt Regency Chicago.

Turn back the clock

Tuesday, November 4, 2008 7- 8 a.m.

Daylight Saving Time ends on Sunday, November 2, 2008 at 2 a.m. This means we will turn back the clock 1 hour and enjoy an extra hour of rest before jumping full speed into conference activities!

Volunteers Wanted

The success of our Annual Conference is due in large part to the diligence of members who volunteer their time to assist with behind-the-scenes activity throughout the four-day event. Key Volunteers are needed to manage the educational sessions, collect event tickets, hang signage, distribute information at general sessions, welcome attendees at all major events, and assist with a variety of other services. As a volunteer you will have the opportunity to contribute to the success of the conference as well as meet and network with fellow professionals from around the globe. If you are interested in serving as a Key Volunteer during the conference, please contact Ms. Pam Grove at 434.245.8425, ext 227, or pam@nacas.org.

Don’t forget to vote!

Join us for a Fun Run/Walk along the Chicago River and on out to the beautiful Lake Michigan shoreline where you can enjoy a view of the Chicago skyline. Please be aware the beginning and the end of the journey includes some stair climbing.

Hospitality Desk

Located in the Delegate Registration Area, the Hospitality Desk will be open and available for use by registered attendees and guests throughout the conference. Stop by the desk to obtain suggestions on local attractions and dining establishments or check out a fun and comprehensive listing of Chicago attractions available to attendees.

Hospitality Desk Hours (closed during General Sessions)

On Tuesday, November 4, 2008 citizens from around the United States will be heading to the polls to cast their vote in a Presidential Election. Those attending the NACAS 40th Annual Conference should make plans to submit an absentee ballot well in advance of our time in Chicago. Please visit your state’s government website or your local voter registrar’s office to find out how you can absentee ballot. Make your voice heard!

nacas.org

Saturday

11 am - 6 pm

Sunday

8 am - 5 pm

Monday

9 am - 5 pm

Tuesday

8 am - Noon

Campus Tours

Attendees will have the opportunity to participate in 2 campus tours during the 2008 conference. Two tours are offered in each time slot. Please indicate which tour you would like to participate in when you are registering for the conference. Preregistraiton is required and space is limited. Wait lists will be created for any tour that sells out.

Tour Dates & Times Monday, November 3 9 am – Noon

Tour 1 - OR - Tour 2 Tuesday, November 4 2 -5 pm

Tour 3 - OR - Tour 4 Transportation Notes Transportation costs for all of the tours are included in the registration fee. Please note that the tours require walking outside the conference hotel to public transportation venues or to a chartered bus. Participants will see as many venues on each campus as is allowed in that time period; this will require a significant amount of walking throughout the tour. If you require special assistance in moving between venues, please contact Ms. Abby Sipe (434-245-8425, x238 / abby@nacas.org) in advance so we can make special arrangements.

Tour Descriptions Tour 1 - University of Illinois at Chicago Student Recreation Facility and UIC Forum Sponsored by: Nu Vision Networks This tour will showcase two relatively new facilities at UIC – the Student Recreation Facility which opened in March, 2006 and the UIC Forum, a conference and event facility which opened in February, 2008. The Student Recreation Facility includes traditional recreation center amenities such as a jogging track, fitness center, basketball courts, and racquetball/squash courts. Additionally, the building includes an aquatics center featuring both lap and leisure style pool facilities, a 42 foot climbing wall, and a juice bar. The UIC Forum is a new conference/event center which includes a 23,000 square foot Main Hall with 7,000 square feet of breakout space all attached to a new residential complex. The facility serves campus events and, on a rental basis, non-university clients. Bus transportation from the conference hotel to the UIC Campus will be provided for this tour. Participants will walk between the two facilities, approximately two blocks.

Tour 2 - DePaul University – Lincoln Park Campus Student Center and Ray Meyer Fitness and Recreation Center Sponsored by: Blackboard Inc. DePaul University’s Lincoln Park Student Center opened in January, 2002. The 145,000 square foot facility helped transform the University’s Lincoln Park Campus from its historic role as a commuter campus into a more traditional university campus. The Lincoln Park Student Center offers four distinct dining platforms in its role as the main dining room for the residential population. The brick and steel structure houses a clear span ballroom and nine multipurpose meeting spaces, a variety of Student Affairs offices, a coffee bar, the campus banking and ID card services, computer lounge and workstations, a chapel joined with an interfaith sacred space, the Lincoln Park campus’ admissions office, and a variety of campus services. The Ray Meyer Fitness and Recreation Center, opened in 2000, features 120,000 square feet of space with the latest fitness equipment, programs, and services to meet the recreational needs of the DePaul campus. Transportation for this tour will be provided via the Chicago Transit Authority Elevated Train line. Participants will walk approximately 4 blocks from the hotel to the “L” station and back after the tour.

Tour 3 - Illinois Institute of Technology McCormick Tribune Campus Center and State Street Village Residential Complex The Illinois Institute of Technology’s main campus is located just three miles south of the Chicago Loop. The campus is home to 19 buildings designed by world-renowned Ludwig Mies van der Rhoe (1886-1969). While touring the campus, among many of the highlights, you will have a chance to see two of the university’s newest buildings added in 2003. The McCormick Tribune Campus Center, or the MTCC, opened September 30, 2003 as the first building designed by notable architect Rem Koolhaas within the United States. The MTCC includes dining facilities, an auditorium, ballroom and meeting rooms, student organization offices, the campus bookstore, a coffee bar, a post office and a convenience store. The building also embraces the old; uniquely connecting itself to the Mies-designed Commons Building, which is used as a central dining hall. Also completed in 2003, the State Street Village (SSV) was designed by Helmut Jahn of Murphy-Jahn Associates and is IIT’s newest residential facility. SSV consists of three, five-story buildings facing State Street. The buildings contain 367 beds in two suite style buildings (two students per bedroom) and one apartment-style building (one student per bedroom). Both apartments and suites contain bathrooms which are shared with no more than three others. State Street Village accommodates 367 students. Transportation for this tour will be provided via the Chicago Transit Authority Elevated Train line. Participants will walk approximately 4 blocks from the hotel to the “L” station and back after the tour.

NACAS 40th Annual Conference

First Timers & Mentor Program

Tour 4 - DePaul University Loop Campus and University Center of Chicago Sponsored by: Blackboard Inc. The first part of this tour will feature a visit to DePaul University’s Loop Campus Student Center situated on the eleventh floor of what was once the Goldblatt’s Department Store on Chicago’s State Street. Now known as the DePaul Center, the University purchased the former Goldblatt building in 1993 and transformed it into a multipurpose facility to serve DePaul’s Loop Campus. This urban Student Center features a dining center and multipurpose dining room for this commuter campus, a gallery lounge, meeting rooms, Student Affairs support offices including an Adult Student Center, a commuter lounge and an outdoor terrace. This portion of the tour will also include a visit to the Barnes & Noble academic superstore that opened in 2004. The store is on two floors of the DePaul Center and features the best qualities of a Barnes & Noble superstore and a traditional college bookstore. The unique layout on the street level of the DePaul Center in Chicago’s south loop includes a coffee shop and reading area overlooking the intersection of State Street and Jackson Boulevard. Part two of this tour will take participants two blocks south to University Center - an 18-story residence hall providing housing for students from Columbia College Chicago, DePaul University and Roosevelt University. University Center is owned by a separate not-for-profit corporate entity made up of the three schools and is managed by U.S. Equities Student Housing. This state-of-the-art student residence opened in the fall of 2004. The University Center provides students with an exciting residential environment in a stimulating urban setting and is the nation’s largest multi-institutional student residence. The tour will begin with an overview of how the project concept was developed, followed by a walking tour of the facilities to view the layout of the suite-style and apartment-style housing options, innovative common areas, year-round conference center and the 350-seat resident Center Dining facility. Bus transportation from the hotel to tour sites will be provided for this tour. Participants will walk between the two facilities, approximately two blocks.

The First Timer & Mentor program was created to help transition auxiliary service professionals into their first NACAS Annual Conference. While most members have attended a Regional Conference or been in Auxiliary Services for a number of years, there are a significant number of members - almost 100 each year - who attend the NACAS Annual Conference as a first time attendee. To eliminate the overwhelming atmosphere, we will be pairing first time attendees with seasoned members and providing helpful first timer tips.

Your First NACAS Annual Conference As a first time conference attendee, a new network of contacts and acquaintances await you in Chicago! We hope that the educational and networking opportunities provided throughout the four-day experience will sweep you into the excitement of the conference and the city. Here’s how to make the most of your time in Chicago.

First Timer Tips • Join us for the First Timer’s Welcome Luncheon on Sunday, November 2, 2008. A mentor and other volunteers can help you become acclimated to the hustle and bustle of the conference. • Read the information in your Registration Packet that you receive once at the conference. • Visit the Hospitality Desk in the NACAS Registration Area to learn more about the local area and the unique things planned for our time in Chicago. • Become a Key Volunteer! A behind the scenes look into the conference will help you understand what great educational and networking opportunities are available to everyone. • Attend the scheduled events. • Visit your Region’s information table and regional breakfast to catch up on local news and meet others from within your region. • Introduce yourself to Business Partners in the Exhibit Hall or the person next to you in the sessions - the person you meet may have the information you need!

Mentor Program Even with the special attention and dedication of the NACAS Leadership Team, it takes the one-on-one contact between a mentor and first timer to truly welcome and acclimate a first time attendee to the NACAS Annual Conference. We know that anyone who has attended at least one NACAS Annual Conference will share their time and provide assistance to one of this year’s first timers!

To be a Mentor • Please check the mentor box on the registration form or contact Ms. Abby Sipe with your interest (434.245.8425, ext. 238 / abby@nacas. org) • Make contact with your first timer prior to the conference. Contact information will be emailed to you approximately two weeks in advance of the conference. • Arrive in Chicago at the Hyatt Regency Chicago in time to attend the Sunday, November 2nd First Timer’s Welcome & Luncheon at 12:15 pm. • Consider continued communication with your assigned first timer throughout and following the conference.

nacas.org

NACAS 40th Annual Conference

Registrants must provide payment in full or present an institutional purchase order to attend the Annual Conference.

Hyatt Regency Chicago • Chicago, Illinois • November 2-5, 2008 Please complete one form for each registrant, except guests. (Please type or print) Or register online at www.nacas.org NAME

TEAR HERE

Notes: Texas Hold ’Em registration requires a separate form on page 16.

R E G I S T R AT I O N A P P L I C AT I O N

NICKNAME FOR NAME TAG

TITLE INSTITUTION/COMPANY ADDRESS CITY

ST/PROV

PHONE

ZIP

COUNTRY

FAX

E-MAIL Register guest or child here and add fee below. Guest/Child name (as it will appear on name tag) In compliance with the Americans with Disabilities Act, please indicate any assistance you require to attend the Conference:

Please indicate any special dietary needs In case of an emergency, contact

Relationship

Daytime phone

Evening phone No Would you like to be a Key Volunteer?

Registration Fees – postmarked/faxed:

Yes

by Sept 26

Sept 27 or after

NACAS Member Full Registration

$640

$740

Non-Member Full Registration

$890

$990

Single Day – Member

Day

$220

$320

Single Day – Non-Member / Day

$320

$420

Spouse / Guest

$225

$275

Child

$125

$175

Retiree Registration

$270

$320

Gala additional tickets

$110

$75

$100

DePaul U. – Lincoln Park, Monday, Nov 3

$10

$15

DePaul U. / U. Ctr of Chicago, Tuesday, Nov 4

$10

$15

Pre-Conference Workshop: Showcase of Innovation, Sunday, November 2 U. of Illinois at Chicago -ORIllinois Inst. of Tech. -OR-

Registration Application Date Credit Card #1 Visa

MasterCard

Credit Card #2 AMEX

Visa

MasterCard

AMEX

Amount Enclosed TEAR HERE

Is this is your first NACAS National Conference? Yes Would you like to mentor a First-Timer? Yes No

TOTAL DUE $

Check or Purchase Order Check Enclosed To Follow Amount $

Amount $

Amount $ Purchase Order #

Card #

Expires

NACAS Conference Registrar PO Box 5546 Charlottesville, VA 22905-5546

Name on Card

Signature

Fax: 434.245.8453 email: info@nacas.org Phone: 434.245.8425 NACAS Federal ID #: 16 0999 454

TEAR HERE

Return form to:

Registration Information Registration Categories • “Full” refers to all institutions and Business Partners who are members of NACAS. Please note: non-exhibiting Business Partners are not permited in the exhibit hall. • “Guest” refers to spouse or companion, NOT additional staff or employees; additional staff require Full or Day registration. • “Retiree” refers to someone who has left the field and is no longer employed in an auxiliary department or related business. • “Child” refers to anyone ages 2-18 who is accompanying a registered attendee.

General Registration Notes • Registrants must provide payment in full or present an institutional purchase order to attend the conference. • One registration per form. PLEASE NOTE – Attendees should register guest(s) on this form using the space provided. Form may be duplicated for additional registrations. If you are unsure of your membership status, please call the NACAS Office at 434.245.8425 to confirm. Please register as early as possible to assure a name tag and listing on the attendee list. • Please complete all sections of this form. Keep a copy for your records. • Mail, email or fax this form with your check, purchase order or credit card information to: NACAS Conference Registrar, PO Box 5546, Charlottesville, VA 22905-5546, email: info@ nacas.org, Fax: 434.245.8453. • If you do not receive a confirmation within three weeks of sending your registration form to us, please check with your accounts payable office to confirm processing prior to contacting NACAS. • All fees are in US funds. • Registration on-site in Chicago, IL will be at the late rate. • If you have any questions, please contact the NACAS office at 434.245.8425, fax: 434.245.8453, email: info@nacas.org, or visit our website at www.nacas.org. • Registrations will be accepted after September 26, 2008; however, be sure to submit your registration application by September 26, 2008 to qualify for the lower fee. • Registations will be accepted at the NACAS office until Monday, October 27, 2008. Any changes to existing registrations or new registrations should be completed onsite after this date. • All presenters must register for the conference at the Full or Day registration rate. • Exhibitors must register on the exhibitor registration form and contract.

Online Registration Online registration is available from the Annual Conference section of the NACAS web site at www.nacas.org. Please use the provided instructions on this site to complete your registration. Please contact the Registration Team at the NACAS Office with additional questions (434.245.8425). Credit card required to register online.

Hotel Reservations Hotel accommodations are not included in the conference registration fee. Please reserve your room directly with the Hyatt Regency by accessing the special NACAS online link or by calling the reservation department. This information can be found in the Annual Confernce section of nacas.org.

Cancellations If you must cancel your registration, refunds will be made if written notification is sent to the NACAS Office on or before October 24, 2008. A $75 processing fee will be charged. No refunds will be given for cancellations on or after October 24, 2008. Refunds will be processed after the conference.

What is included in your registration? Full

Retiree

Guest

Opening Awards & Author’s Reception

Regional Association Breakfasts

Guest “Welcome to Chicago”

Child

Lunch on Monday

Breakfast on Tuesday

President’s Luncheon

Gala Event

Breakfast on Wednesday

Two General Sessions

Two Super Sessions

Educational Sessions

Fun Run/Walk

Six hours with Business Partners in the Exhibit Hall (Institutional members & exhibiting Business Partners only)

Open evening on Sunday & Monday

*on a space available basis What is NOT included in a Full Registration (may require a separate fee) • Campus Tours • Texas Hold ’Em Tournament • Pre-Conference Workshops

What is Included in a Day Registration? All activities and scheduled meals for that day, other than events requiring a separate registration fee.

Texas Hold ‘Em Tournament

Saturday, November 1, 2008, 3:30 – 7 p.m. Departure from hotel at 3:30 p.m.

Silent Auction

Monday & Tuesday, November 3 & 4 The 8th NACAS Education Foundation Silent Auction will be fun and rewarding, and all proceeds go to a good cause – The NACAS Education Foundation. If you donate, you win! If you make a successful bid, you may win BIG TIME!

How Does It Work? Many products and services are being donated by member institutions, Business Partners, corporate friends, and individuals – all in an effort to support the scholarships, new educational initiatives, and field research funded by the NACAS Education Foundation.

Sponsored by: American Campus Communities Put on your poker face and join us for the NACAS Education Foundation Texas Hold ‘Em Tournament Saturday, November 1st in Chicago. The event will take place in a professional Vegaslike environment with a heavy hors d‘oeuvres and an open bar throughout the tournament. Players of all skill levels are invited to participate! Transportation is provided from the Hyatt Regency Chicago to and from the tournament. Business Partners who wish to sponsor a table or invite clients to participate in the event should contact Ms. Teri Bump, NACAS Education Foundation Board of Directors member, (979.690.6940 / bump@studenthousing.com). Limited sponsorships available; reserve yours today!

Spectator Don’t want to play, but want to network with colleagues before the conference? Register as a spectator to enjoy the food, open bar and cheer on those who are playing!

How Do I Bid?

Tournament fees

The Silent Auction will be in the Exhibit Hall. When an item catches your fancy, just write in your bid. If no one bids higher than you, on Tuesday morning the item will be yours! It’s that simple!

Player - $125/person Spectator - $100/person Table Sponsors - $1,000/table – includes 1 player registration.

Donated Items Could Include: • Gift Cards • Cameras • Furniture • iPods • Conference Registration Fees (Regional and National) • Sports Equipment • Logo Apparel – shirts, hats, sweaters

How Do I Donate? To make a donation to the auction, download the PDF form at www.nacas.org/edfoundation, complete and fax it to NACAS attn: Ms. Pat Thacker at 434.245.8453 prior to October 10, 2008. Call 434.245.8425 to have a form faxed to you. All donations must be received at the National Office no later than October 17, 2008. If you prefer to bring your donation to Chicago instead of mailing it, please note that on the form so we may include your item in our auction catalog. All Proceeds from the Texas Hold ‘Em Tournament and the Silent Auction will benefit the NACAS Education Foundation. We appreciate your support!

Schedule of Events 3:30 p.m. – Departure from Hyatt Regency Chicago 4 p.m. - General instruction session about how to play Texas Hold ‘Em 4:15 p.m. - Tournament begins 7 p.m. – Return to Hyatt Regency Chicago

Registration Participants of the tournament must be registered as a conference attendee (member, non-member, guest, exhibitor, Business Partner, retiree). You can register for the tournament when you register for the conference using the on-line registration feature or paper registration form. If you sign up for the tournament after you have registered for the conference, you must register using the paper registration form. All players must complete a registration form. If you must cancel, refunds will be made only if notification is sent in writing to the NACAS office on or before October 24, 2008. Refunds are processed after the conference. No refunds will be given for cancellations after October 24, 2008. This is a non-gambling event with no cash to be awarded. Prize values may be based on MSRP and may include pre-paid cards good for goods and services only. Participation is limited to the first 100 players and the first 50 spectators.

TEAR HERE

Texas Hold ‘Em Tournament Registration Saturday, November 1, 2008 • 3:30 - 7 p.m. NAME (LAST, FIRST)

NICKNAME

TITLE INSTITUTION/COMPANY ADDRESS CITY

ST/PROV

PHONE

ZIP

COUNTRY

FAX

E-MAIL

TEAR HERE

PREFERRED TABLE PLAYERS - (List up to three preferred table players.) Please ensure the players you list are registering & attending the conference before submitting the form.

Spectator Registration Those wishing to attend the Texas Hold ‘Em tournament but do not wish to play, may pay a fee to cover the cost of hors d’oeuvres, drinks, and transportation. Register spectator here and add fee below. Spectator Name: (as it appears on name badge) By Sept. 26

Registration

$125

Spectator Registration

$100

Total $

Return form to: NACAS Conference Registrar PO Box 5546 Charlottesville, VA 22905-5546

TEAR HERE

Fax: 434.245.8453 email: info@nacas.org Phone: 434-245-8425 Or register online at www.nacas.org

Credit Card

Visa

MasterCard

AMEX

Amount $

Card#

Expires

Name on Card Signature Check

Enclosed

To Follow

Amount $

NACAS Federal ID #: 16 0999 454 Registration Application Date

TOTAL DUE $

Educational Sessions

Corporate Connection Sessions

Throughout the education sessions, your peers in the field of higher education and the business community will provide information to you on the latest trends and current issues and supply you with sample documents and other resources needed to be a successful auxiliary and business services professional. Presenters were asked to submit program proposals based on the core competencies demonstrated by effective auxiliary services professionals.

As a special feature to the conference we have selected Corporate Connection Sessions (CCS). These sessions, presented exclusively by Business Partners, will highlight current products or services available in the higher education market. Please note that Business Partners have paid a fee to participate in these sessions. All CCS presentations have been selected based on topic, program content, and relevancy to auxiliary/business services. It is understood that CCS presentations do not imply NACAS endorsement of the products or services.

Earn CPE Credits During the Annual Conference NACAS is a registered sponsor of Continuing Professional Education (CPE) credits for Certified Public Accountants with the National Association of State Boards of Accountancy (NASBA). A complete list of events offering CPE credit will be posted on the Annual Conference website in the summer of 2008.

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Community College Services -- What’s the Difference? Presenters: David Courter, Acting VP, Finance & Admn, Northern Virginia Community College Why are community colleges different from other institutions? How do these differences impact solutions for campus services? Join a discussion with other community college professionals to discover best practices and share experiences.

SUNDAY, NOVEMBER 2 3:15 – 4:30 pm

Housing

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Communication/Leadership

Target Audience: All Levels

A Model for Successfully Financing and Managing a Multi - Institutional Student Housing Complex

Effective Decision Making: Removing Conflict While Building Consensus In Making Decisions

Presenters: Tammy Gramza, Assoc VP , DePaul University; William Vail, U.S. Equities Student Housing; Alicia Berg, VP of Campus Environment, Columbia College Chicago; Kim Gibson-Harman, Assoc VP of Business Operations, Roosevelt University; Robert Jarvis, VP of Facility Operations, DePaul University; Kevin Doherty, Assoc VP of Business Affairs and Comptroller, Columbia College Chicago; Dr. Janice Johnson (Moderator), Executive Dir, University Center

Presenters: Randy Rice, Director of Residential Facilities, Clemson University; Kevin Rice, Director of Training & Organizational Development, North Carolina State University

In 2002, Columbia College Chicago, DePaul University and Roosevelt University joined together to create a non-profit, tax-exempt corporation, The Educational Advancement Fund (EAF), Inc. for the purpose of building the nation’s largest multi-institutional residence hall. A case study approach will be used to illustrate how the EAF was created to own, finance and build the UC. The presentation will describe a hybrid model of privatization used in constructing and managing UC. A panel, consisting of members from the three institutions and representatives from USESH, will present the benefits and lessons learned and field questions from the audience. As a result of participating in this session, attendees will:

“As we look ahead into the next century, leaders will be those who empower others.” Bill Gates. Leaders must accept that they don’t know everything and can’t make strategic decisions alone. This program will review effective techniques to make decisions by engaging all involved. Attendees will hear best practices and try techniques discussed while working together to solve an institutional issue. An agreed upon course of action will result where participants feel heard and valued.

As a result of participating in this session, attendees will: • Use best practices in making sound team decisions. • Engage all project team members while building buy-in and ownership of decisions made. • Understand how techniques such as the Fishbone Process and the Nominal Group Technique can benefit their organization.

• Understand methods of collaboration necessary for owning, financing and structuring a deal to create a state-of-the-art, multiinstitutional residential complex.

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• Recognize challenges and opportunities in financing and managing such a project and be able to evaluate the model for application on their campuses.

Go Green from the Inside-Out!!

• Explore a concept considered to be one of “thinking outside the box” and discuss how the model can be applied in augmenting institutional offerings by developing off-balance sheet facilities.

Caucus

Target Audience: All Levels

EDUCATIONAL SESSION BLOCK #1 101

Community Colleges

NACAS 40th Annual Conference

Food Services

Target Audience: Mid to Senior-Level Professionals

Presenters: Shawn LaPean, Director, Cal Dining, University of California, Berkeley; Steve Kibler, VP Business Development, Freshens The University of Cal Berkeley and Freshens, a National Brand Leader on Campus, will share how they have confronted Sustainability issues to meet increasing demands from students and foodservice operators for socially responsible practices, corporate business practices, green packaging solutions, Eco-friendly best practices, and food sourcing.

Managing the College Sustainability Report Card will be examined. Inspiring examples of Corporations doing “what’s right” for their communities will be shared.

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Card Services

As a result of participating in this session, attendees will learn:

PCI Compliance: Is Your Campus At Risk?

CCS

Target Audience: All Levels

• Innovative approaches to meeting and exceeding demands for Campus and Corporate Social Responsibility.

Presenters: Kris Herron, Chief Security Officer, Heartland Payment Systems

• Both hard and soft costs incurred when moving an organization to Sustainable Practices.

Does your campus accept credit cards for payments of any kind? If so, your campus could be at risk with PCI DSS compliance. To reduce dangerous security breaches that have grabbed the headlines, the Payment Card Industry introduced a myriad of security requirements that most campuses are not aware of. Attendees will learn - from Heartland, a leader in payments processing - how PCI impacts them and what they can do to meet these strict guidelines.

• How to measure and integrate the “Triple Bottom Line” within their Business Practices. 105

Event Management

Target Audience: New to Mid-level Professionals

As a result of participating in this session, attendees will: • Understand how PCI impacts academic institutions.

Integrated Scheduling - A Campus Wide Approach to a Campus Wide Need Presenters: Connie Kerlin, Asst Dir Events & Conferences, James Madison University; Sue Burket, Program Specialist, Event Mngmt Team, James Madison Univ. This session will cover how Integrated Scheduling works at James Madison University. Attendees will learn how one university developed an Event Management Team to oversee the multitude of scheduling issues on a medium sized campus. Participants will learn about an Event Scheduling Timeline which streamlines the reservation process for all campus events and how those events are structured in Resource25 scheduling software.

• Learn the importance of having one campus wide scheduling software system. • Learn how an Event Management Team is crucial to developing campus wide scheduling processes. • Find out why an Event Scheduling Timeline is of critical importance to streamline processing all campus events. • Understand how an event planning website can be used as a training model for students organizations and administrative/ academic departments. Sustainability/Housing

• Learn from real-world examples of what to do, and not do, regarding PCI compliance. 108

Leadership

Target Audience: Mid to Senior Level Professionals Revitalizing a Mid-Size University: Celebrating Traditions & Future Connections through Vision & Branding Presenters: Dr. Aaron Podolefsky, Pres, Univ of Central Missouri; Dr. Betty Robertson, VP, Admin & Finance, Univ of Central Missouri; Alan Resnick, AIA, LEED AP, Principal, Gould Evans; Dennis Strait, AIA, ASLA, LEED AP, Principal, Gould Evans; Stephen Casentini, AIA, LEED AP, VP/Sr Project Manager, Gould Evans

As a result of participating in this session, attendees will:

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• Gain a high-level overview of the PCI Data Security Standard requirements.

The University of Central Missouri, facing dwindling funding and stagnant demographics, has chosen to succeed by re-defining its mission and re-branding its institution. UCM has changed its name, formulated a comprehensive master plan, is improving its campus life facilities and has created a new brand for the university. Partipants will learn how UCM created new partnerships between academic and student affairs professionals to improve recruitment, retention and successful learning outcomes for its students. As a result of participating in this session, attendees will:

Target Audience: All Levels

• Learn how to formulate a branding strategy.

LEED Residence Hall on a Budget

• Learn how to create beneficial partnerships between academic and student affairs professionals as well as with city officials and the broader community.

Presenters: Wm. North Sturtevant, CSI/Principal, JSA Inc/Architects Planners Interiors; Robert Lawrence, Dir of Facilities Mngmt, U. of Maine at Farmington; Peter Benard, President, Ledgewood Construction Completed in 2006, the Francis Black Residence Hall at the University of Maine/Farmington met the rigorous standards of LEED at a cost of $125/square foot - 24% lower than the regional average. The hall was designed to achieve an overall energy cost of more than 40% with: high performance envelope, flourescent lighting, heat recovery, daylighting, low VOC materials, operable windows, water conservation, native plants, and bike storage.

• Learn how to create and implement a comprehensive Campus Master Plan to support recruitment, retention and successful learning outcomes. • Learn how to communicate the university’s aspirations to students and how to solicit student participation in the formulation of master planning initiatives.

As a result of participating in this session, attendees will: • Learn specific strategies for achieving LEED certification for residence halls on a tight budget. • Understand the “soft” costs required for LEED certification. • Receive documented information on operational savings in a LEED certified residence hall.

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Emergency Management

Target Audience: Mid to Senior Level Professionals

EDUCATIONAL SESSION BLOCK #2

The Best-Laid Plans for the Worst-Case Scenario

MONDAY, NOVEMBER 3 9 -10:15 am

Presenters: Loren Rullman, Ph.D., Assoc VP for Student Affairs, University of Michigan; Kevin Keegan, VP Brailsford & Dunlavey; Deborah Schmidt-Rogers, Dir of Residential Education, DePaul University

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As a result of participating in this session, attendees will understand the following: • The legal, emotional, and practical realities inherent in the allhazards planning process. • How planning realities may conflict with prevailing student development thinking.

• An appreciation of the costs, benefits, and risks of developing and implementing an all-hazards plan. ED

Target Audience: Mid Level Professionals

Presenters: Jim Wulforst, Director of Dining Services, Duke University; Rob White, President, Envision Strategies For years Duke Dining has operated as an integral part of the university community, while maintaining true financial independence under a pure auxiliary model. However, recent university strategic planning initiatives are taking the campus in dramatic new directions that may challenge Duke Dining’s ability to continue operating as a true Auxiliary Service. This session will explore the ways in which this particular campus dining program has chosen to meet the evolving priorities of its institution that can sometimes be at odds with the business practices that have made it successful.

• Learn about the aspects of the Duke Dining program that contribute to its unique structure. • Understand ways in which emerging cultural and physical changes will impact the dining program. • Learn about the strategies Duke Dining has adopted to better align the program moving forward with these key priorities.

Wise Energy Management

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Presenters: Robert Bisor III, Assoc VP, Division of Finance, Texas A&M Univ.

Target Audience: All Levels

This educational session will inform the audience of how Texas A&M University’s energy management program came up with creative ways of purchasing the energy that the university needs to keep the lights on throughout its 5,200-plus acre campus. A&M’s energy managment program will bring an estimated annual savings of $2.5 million to the university. This session will be given through a formal presentation followed by Q&A. As a result of participating in this session, attendees will: • Learn how to reduce and manage financial risk. • Capture benefits from a drop in the energy market. • Profit from the flexibility to make opportunistic purchases from the wholesale and financial markets on any given day. • Be able to apply what is learned in their individual institutions. 111

Leadership

Caucus

Target Audience: All Levels Advanced Professional Development Opportunities NACAS has two ongoing Institutes dedicated to the in-depth education of: • Managers new to generalist auxiliary service positions • Those in management positions in operational areas who want to gain a broader perspective on Auxiliary Services in higher education. Come learn more about those programs and hear from program alumni about their experiences! We will also discuss our newest offering for Senior Auxiliary Executives, to be launched in 2009. 18

Aligning Business Interests with Institutional Priorities - a Case Study of Duke Dining

As a result of participating in this session, attendees will:

• The latest planning trends including staff training and response protocol.

Procurement

NACAS 40th Annual Conference

Target Audience: Mid to Senior-Level Professionals

Unions, recreation facilities, residence halls, and dining areas are prime gathering places for the campus. Because auxiliary mission statements embrace open access and community-building, how do auxiliary leaders balance openness with safety precautions needed to mitigate humanmade or natural crises? Knowing that students, parents, media and university administrators will scrutinize your response, are your plans appropriate considering current realities? The presenters will describe all-hazards planning approaches and best practices.

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Food Services

Card Services

Auxiliary Revenue Generation: Customized Off-campus Programs that Integrate with Existing Card System Presenters: Gary Meszaros, Director of Auxiliary Services, Western Kentucky University With increasing pressure placed on Auxiliary Services to find new ways to generate revenue and provide new services to our customers, attendees will learn how WKU was able to fully integrate an offcampus payment program into their card system by simply creating an addendum to their service provider’s contract. Adding new features to the existing card system enabled Auxiliary Services to maintain current operations while expanding in innovative ways to meet the demands of students and generate additional income. As a result of participating in this session, attendees will: • Understand the benefits of utilizing their existing partners to expand their array of services rather than creating new third-party contracts. • Learn about closed-loop off-campus payment programs that do not expose students to the risks associated with credit or debit cards and allow schools to maintain ownership of their program. • Recognize the many opportunities for Auxiliary Services to generate revenue for their university while simultaneously providing the campus community with new value-added services.

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Customer Service

Target Audience: Mid-Level Professionals Customer Driven Success

for auxiliary professionals to provide options for students and parents to lower their costs. This caucus will ask auxiliary professionals in attendance to share their best ideas about helping their institutions respond to the lower cost challenge. As a result of participating in this session, attendees will:

Presenters: Mark Reeves, Director of Auxilary Services, University of West Georgia; John Lyons, Director for Food Services, ARAMARK

• Identify alternative ways to provide lower cost options for services.

Providing exceptional products & services must be founded on understanding and meeting the EXPLICIT NEEDS of your customers. It is essential that the provider know how and when to ask situation, problem, implication, and solution focused questions. The University of West Georgia’s Auxiliary Services Department has a practical model in place for achieving these goals that has proven to be very successful across diverse areas of auxiliaries. Our efforts have consistently generated substantial enhancements to both customer satisfaction and revenue generation. As a result of participating in this session, the attendees will learn:

• Understand the imperative to reduce the spiraling cost of attending colleges and universities. • Learn ways to apply tested solutions to their home institutions. 206

Housing

Target Audience: Mid to Senior Level Professionals Mission Possible: How to Build Successful Student Housing on a Tight Schedule

• The importance of distinguishing between Customer Implied & Explicit NEEDS; this can be accomplish by using a strategic blend of research and questioning methods.

Presenters: Bruce Skinner, Dir. Office of Residence Life & Housing, Southeast Missouri State Univ.; Steve Malin, AIA, LEED AP, Principal, Treanor Architects, P.A.

• A well-defined approach to defining “the right metrics” for measuring how well your organization is performing from a CUSTOMER’s perspective.

While Southeast Missouri State University was celebrating growing enrollments, the influx of students and increased demand for more upper-class housing sent them to the drawing boards to design student housing to be built on campus immediately. This presentation is geared toward preparing attendees with an efficient and effective process to handle quick design decision making with respect to building student housing. Key components include assembling the team, making decisions and handling campus project acceptance.

• Defining a clear relationship and correlation between “understanding customer’s explicit needs”, “taking the appropriate action(s) to meet those needs”, and as a result consistently and dramatically growing your revenue streams. 204

Leadership

As a result of participating in this session, attendees will:

Target Audience: All Levels

• Gain insight from our presenters’ lessons learned, including critical project “deal breakers.”

Discover & Celebrate Your Strengths!

• Discover pros and cons of a tight schedule.

Presenters: Frank Mumford, Director of Finance & Administration, California State University - Fullerton Aux Svs Corp; Teri Bump, VP, Student Svs & Univ Relations, American Campus Communities

• Walk away with an outlined approach to housing projects that need to be delivered quickly.

What makes you uniquely valuable? What do you do well? What are your STRENGTHS? Do you know? Can you articulate them… better yet can you deliver? This fast paced session will introduce Buckingham Clifton’s book Now Discover your Strengths. This book supported with years of Gallup research will allow you to identify your unique talents and strengths. Use these concepts for professional development, to support employee development efforts and team building throughout your organization. Come discover & celebrate your strengths. As a result of participating in this session, attendees will: • Identify opportunities for professional and personal growth and development. • Recognize the importance and value of understanding strengths. • Recognize the value of aligning strengths with choices. • Learn and practice ways to minimize weaknesses and do what they do best-the most. 205

Leadership

Caucus

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Procurement

Target Audience: Mid to Senior Level Professionals Navigating the Copier Management Space: Do’s and Don’ts of Centralized Copier Management Presenters: Ray Chambers, CEO, Chambers Management Group; Peter North, Dir of Aux Svs, Gettysburg College You may have heard about the potential for saving significant amounts of money by adopting a centralized copier management solution, but you may not be sure how to start. Do you work with an individual vendor? Issue an RFP? Let the departments make their own best deal? This interactive session will walk you through the process of identifying copier needs, writing an RFP, and evaluating responses. We will cover things you absolutely should do, and things you should avoid to be successful. As a result of participating in this session, attendees will learn: • How to determine true cost per copy. • What to include in an RFP.

Target Audience: Senior Level Professionals

• Vendors secrets.

Driving Down the Cost of Higher Education

• How to write and evaluate a copier management RFP.

Presenters: Bob Brown, VP for Business and Administration, Texas A&M University-Commerce College Auxiliary professionals have led the way in providing leading edge service and improved revenues at their colleges and universities. With the intense scrutiny on the cost of higher education, it is time

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Technology

Target Audience: All Levels

• Understand the costs and savings associated with the LEED initiatives implemented for this project.

Technology Trends Spotting in Student Populations

• Understand how a LEED facility can have a significant positive impact on the campus.

Presenters: Steve Fischer, Assoc Dir, IT, The Ohio State University Technology can be a competitive advantage for student recruitment and overall student experience. However, it’s expensive and often misunderstood. Commonly, the technology gap between students and university administration is vast, and understanding how students view and use technology is vital. We’ll present on how to spot current and future trends, and technology investment strategies. We’ll also provide a forum to discuss the use of technology with peers at other universities.

• Understand what students are expecting at their university in terms of technology. • Understand the difference between how digital natives (all students) and digital immigrants (most staff and faculty) view technology.

Bookstore

MONDAY, NOVEMBER 3 10:30 - 11:45 am

Leadership

Target Audience: All Levels Understanding Students’ Relationship with Course Materials Presenters: Julie Traylor, Chief of Planning & Research, NACS; Jackie Middleton, Dir of Administrative & Auxiliary Services, The College of Wooster

Target Audience: Mid to Senior Level Professionals A Question of Trust: Competing Interests and Conflicted Institutions

Poorly handled conflicts of interest at the institutional level will inevitably lead to a public questioning of trust. When this happens the real damage begins. We suggest providing an answer BEFORE the question is asked by developing a consistent, transparent framework that seeks to instill a proactive sense of urgency. In this session we will walk you through real-life scenarios and review different approaches, processes, and considerations when taking action on this issue. As a result of participating in this session, attendees will:

This session will reveal the results of a student survey sponsored by the NACS Foundation which focused on student attitudes and buying habits of textbooks and course materials. NACS research staff will highlight key findings from the study, including data on student usage of electronic/digital textbooks and electronic learning aides. In addition, an auxiliary director will discuss how the results are important to her campus and how other campuses may benefit from the research. As a result of participating in this session, attendees will:

• Be presented a fully updated, comprehensive briefing on institutional conflict of interest. • Attendees will also receive a resource guide outlining not only the presentation but also listing extensive references & resources for follow-up. • Have an Auxiliary Services professional’s viewpoint regarding institutional conflict of interest and the role auxiliaries can fill.

• Learn how prevalent electronic/digital textbooks are on campus and how students are accessing them.

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• Hear what electronic learning aids students are using.

Target Audience: Mid to Senior-Level Professionals

• Understand how demographic segments may differ (e.g., male vs. female, by disciplines).

An Unexpected Spin on “al fresco” Dining

• Gain insight into what is important to students when buying their materials and what contributes to their satisfaction. 210

Sustainability

Target Audience: All Levels UVM Davis Center First LEED Gold Student Union! Presenters: Patricia Eldred, Dir AFS Aux Svs, University of Vermont; Hank Colker, AIA, NCARB, LEED AP, Sr. Principal, WTW Architects The University of Vermont has opened the first Leadership in Energy and Environmental Design (LEED) gold rated student union in the country! Following an overview of LEED principles, we will focus on the process utilized by the project team to achieve consensus on the environmental program for the Davis Center and its subsequent implementation. Specific LEED initiatives that were incorporated into the project will be reviewed, including first costs and operational savings. As a result of participating in this session, attendees will:

NACAS 40th Annual Conference

Presenters: Eric Monday, Interim VC for Student Life and Academic Svs. & Assoc VC for Fin and Admin., LSU; Derrick Angelloz, Coordinator, Contracted Auxiliary Services, LSU

• Be able to apply knowledge to predict where and how to make technology investments. 209

EDUCATIONAL SESSION BLOCK #3 301

As a result of participating in this session, attendees will:

• Understand the process utilized to achieve a LEED rating.

Food Services

Presenters: Dana Weiss, Assist. Provost for Campus Services, Long Island University/C.W. Post Campus; Rick Cenicola, Assist. District Manager ARAMARK What do you do when you find out in August that your dining hall renovation won’t be complete for the opening? Compound the issue with a new dining service provider, a new mandatory “all you can eat” meal plan and no other existing kitchen or dining room capable of accommodating 1,800 resident diners. Don’t wait for a crash-course... come learn from our experience! As a result of participating in this session, attendees will: • Learn how to develop a contingency plan that incorporates logistical, programmatic and public relations solutions. • (Participants should have a basic knowledge and understanding of contract meal plan administration.)

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Women’s Issues

Caucus

306

Technology

Target Audience: All Levels

Target Audience: Mid to Senior Level Professionals

Auxiliary Services from a Woman’s Perspective

Excel vs Accounting Software: Why it Makes Sense to Use Accounting Software

Presenters: Jean Kwaterski, Asst to VC for Stdnt Affrs, U. of WisconsinOshkosh; Patty Eldred, Director of AFS Auxiliary Svcs, The U. of Vermont; Maria A.Y. Garcia, Dir of Operations, Cal Stat U.-Monterey Bay; Diane Reynolds, Dir of Business Svs, Virginia Commonwealth U.; Vickie Somers, Dir of Aux Svs, Elon U. Join our all-female panel of NACAS 2008-09 National and Regional Presidents to learn about specific issues facing women in Auxiliary Services. Share your experiences with colleagues and discuss ways that the profession can support and encourage its female leaders. 304

Procurement

Target Audience: All Levels

Presenters: Dean Kashiwagi, Ph.D., P.E. , Director ASU Performance Based Studies Research Group, Arizona State University; Ray Jensen, Assoc VP University Business Services; John Riley, Exec Dir Purchasing & Business Services This session will introduce a best value model and how it was implemented in food services, outsourcing IT/network systems, and the delivery of sports marketing services for the athletic department. The usage of dominant information minimizes university bureaucracy. Learn how the system impacts the vendor’s actions and has them thinking in the best interest of the University. The objective is to procure services which are proactive, visionary, and bring the university tremendous value. As a result of participating in this session, attendees will:

• Understand the challenges of using spreadsheets versus an accounting software to produce accrual financial reports for business decisions based on the information from a University-wide cash-based accounting system. • Learn how to assess what programs or software best meets the tracking and reporting needs of the operations. • Discover what Returns on Investment (ROI) can be realized when advancing to an accounting software especially during the time of budget cuts. 307

Customer Service

Target Audience: All Levels

• Understand that larger RFPs and detailed food services programs do not ensure better services. • Learn the differences between traditional service agreements versus best value agreements and how to overcome the current problems. • How measurements, the minimization of risk that the vendor does not control results in accountability and performance. • Learn how to purchase on actual level of vendor service instead of minimum requirements. Sustainability

Universities are growing at a phenomenal rate; however the funding to operate them is not. Reliance upon revenues from auxiliary operations to supplement university funds and sometimes subsidize university programs is increasing. Although we operate in an academic environment, it is incumbent on us to model ourselves after profit making entities in order to meet the universities’ growing financial demands. But how can we do that, when we expend so much time and effort to track reports and report our finances using multiple spreadsheets or various databases? As a result of participating in this session, attendees will:

Best Value Delivery of University Services

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Presenters: Hillary Sweeney, Accounting Coordinator, Univ of Central Florida; Sarah Redmond, Sr Consultant, Integrated Business Systems; Jeff Hanneken, Sales Consultant, Integrated Business Group

Target Audience: All Levels Enacting Sustainable Initiatives on Campus

“Keeping CC Students on Campus”; Enrollment and Retention through Lounging, Food & Jazz Presenters: Marty Wayland, Dir Bookstores & Food Services, Long Beach Comm. College LBCC passed its 2nd bond by over 75% for new buildings and improvements. Both the pouring rights and the snack contracts were up to bid. The LBCC Auxiliary partnered with their District and their business partners to remodel the student center and food service areas to create a space students didn’t want to leave. As a result of participating in this session, attendees will: • Learn how the Auxiliary worked with their District and their business partners to create an enrollment and retention environment for CC students.

Presenters: Dan Adams, Director, Arizona Student Unions, The University of Arizona; David Damon, Associate Principal, Architect, Perkins & Will; B. Jeffrey Stebar, Principal, Architect, Perkins & Will Environmental responsibility is embedded in our way of life and work come find out how! Join us for an in depth look at sustainability through the lens of four issues: (1) industry response: what national organizations and initiatives are doing; (2) case studies: proven examples to reduce the bottom line; (3) how improving daily procedures can reduce your carbon footprint, and (4) current sustainability programs on campuses. As a result of participating in this session, attendees will gain a clear understanding of: • How organizations and rating programs can support your sustainability goals. • Current design projects that have tangible sustainable benefits. • How improving daily procedures can reduce your carbon footprint.

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Card Services

Target Audience: All Levels

As a result of participating in this session, attendees will:

New Alliances: Campus One-Card Connections

• Discover how textbooks are priced and how they are sold to faculty.

Presenters: Jeanine Brooks, Dir Action Card, The Univ. of Alabama The University of Alabama’s one-card office has sought out campus alliances and used those partnerships to combine the strengths of multiple campus systems with the ease of one-card access for our campus community through customized programming and technology. Discussions will focus on several key partnerships with administrative and student organizations and include a demonstration of cell phone reader techonology and our latest online web service for student football tickets. As a result of participating in this session, attendees will: • Identity a path for building campus alliances to utilize their enterprise level one-card system.

• See how students at some colleges have collaborated with bookstores and faculty to reduce their own costs while making sure every student can buy the needed books. • Learn how to aggressively market cost savings programs already in place on their campus.

EDUCATIONAL SESSION BLOCK #4 MONDAY, NOVEMBER 3 4 - 5:15 pm

• Understand the potential to customize one-card system programming to create a unique solution around their campus resources.

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• See a demonstration on new one-card trends with cellular readers and online services.

Can’t See the Forest Through the Trees? External Evaluation is the Answer

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Communication

Leadership

Professional Business Etiquette Manners are Important to Management Presenters: Gina Johnson, Assoc VP for Aux Svs, The University of Alabama

Presenters: Beth Wagner, Asst VP, Student Life, Michigan Technological University; Travis Pierce, Director, Housing & Residential Life Are you headed in the right direction? An external evaluation can help you find the way. Through a review of your organization, these experts can identify strengths and make suggestions for improvement. We will walk you through the steps of planning and implementing an evaluation that will get you on the right path to gathering knowledge and insight for the improvement of your organization... and help you see the forest AND the trees.

What do your manners say about you and about the university or company that you represent? Through an interactive session, participants will brush up on table manners, learn how to introduce people and network at receptions. Electronic manners, office protocol and business entertaining will be discussed. Good manners cannot substitute for intelligence and persistence, but this training will give an extra edge to help you grow in your career.

As a result of participating in this session, attendees will:

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• Be trained in dining etiquette, reception etiquette, office etiquette, and technology etiquette. • Be more confident in social and business situations and will be able to pursue opportunities for promotion. Bookstores

Target Audience: All Levels Take Control of Textbook Costs on Your Campus, Why Auxiliaries Must Lead Presenters: Tom Bauer, Dir of Aux Svs, San Mateo Community College District Textbook prices are out of control. Student access to textbooks is in danger. Governments are writing laws to answer the public outcry. But real solutions lie within us - the college administration. Auxiliaries must lead all segments of the campus to Take Control of Textbook Costs. On your campus you can control textbook prices by developing alliances

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• Understand why an evaluation by external experts is important to your organization. • Learn what steps are necessary to plan a successful external evaluation. • Be able to apply and utilize information and materials provided to your campus. Diversity

Caucus

Target Audience: All Levels

• Understand the importance of proper etiquette in any business or social situation.

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Target Audience: Mid to Senior-Level Professionals

Target Audience: New to Mid-Level Professionals

with faculty, bookstores, and students to establish procedures and activities that minimize what students must pay for their books.

Diversity in Theory, Diversity in Action How can we work to promote diversity in Auxiliary Services? Come share your experiences, ideas, and best practices with colleagues. Return home with new energy and new perspectives to support diversity on your campus and in the profession as a whole. 403

Sustainability/Transportation

Target Audience: All Levels Duke Bikes - A Community Bike Sharing Program Presenters: Matthew Drummond, Director, DukeCard Office, Duke University; Christopher Roby, Director, Student Life, Duke University This session will feature Duke Bikes, a community bike sharing program, which is a partnership between Duke students and university departments to provide undergraduate, graduate and professional students with no-cost options for exercise, adventure and campus commuting. This collaborative effort also provides a tangible example

of several of Duke’s efforts to promote sustainability, alternative transportation and health. This effort has also led to other collaborative efforts between Auxiliary Services and Student Affairs. As a result of participating in this session, attendees will:

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• Understand how the different Auxiliary Services and Student Affairs departments worked together to provide this new service. • Discuss the process of evaluating other bike sharing programs, what options were considered and how they ultimately used current resources to manage the program. • Learn how Duke uses their campus card system for the check out process and tracking the inventory. 404

Golden Award Presentation

The Golden Award recognizes exemplary and outstanding service to cultural awareness in the profession of college auxiliary management and the promotion of inclusion in an ongoing fashion, through leadership in the areas of cultural diversity and equality. 405

Technology/Transportation

• Encounter a secondary result of being exposed to some best business practices on how to conduct an open RFP process.

Target Audience: All Levels

Event Management

Target Audience: New to Mid-Level Professionals One-Stop Shop Conference Operations: Diverse, Yet Profitable Presenters: Deborah Blom, Executive Dir, ACCED-I, Colorado State Univ.; Gerald Becker, CCEP, Dir of Conference Svs., Univ. of WisconsinMilwaukee; Tom Flynn, Assoc Dir, Univ. of Maryland; Ann Knoebel, Dir, Conference & Special Programs, Trinity Univ.; Brenda Soto, Conference Manager, Colorado College; Christian Stumpf, Asst VP, Univ. of Pittsburgh at Johnstown This session will briefly review the one-stop shop conference operations of the panel members, how they benchmark their operations, and measure their effectiveness and ROI. Attendees will have the opportunity to ask questions specific to their operation. The Q&A session will be moderated to allow for maximum audience participation. As a result of participating in this session, attendees will: • Gain a better understanding of the diversity of one-stop shop conference operations.

If You Build It…Will They Come? Marketing E-Services

• Understand the scope of various conference operations.

Presenters: Rod Weis, Ex Dir Transportation Svs, Texas A&M Univ.

• Learn how effectiveness is measured.

IT and Marketing join forces to provide the latest E-Services in the parking industry, while changing the customer mindset in order to make these programs successful. This interactive, multimedia session looks at the latest online services and the marketing delivery used to move customers to these services. Texas A&M is home to one of the largest parking and transportation operations in the nation; attendees will come away with successful, innovative IT and Marketing strategies to apply to their own operations.

• Learn how to maintain profitability.

As a result of participating in this session, attendees will: • Identify latest E-Services in the industry, the problems they address, and the staffing needs of a forward moving operation. • Understand the need/impact of customer communications regarding E-Services. • Discover innovative approaches to solving problems with technology. 406

Bookstore

Target Audience: All Levels Is the Grass Greener on the Other Side: Institutional Store vs. Outsourcing? Presenters: Eric Oleson, Dir of Aux Svs, South Puget Sound Community College There has been a recent phenomenon where major institutions have requested proposals to have their institutional bookstores outsourced to contract organizations and in the ensuing study determined that it would better serve their campus community to keep their stores in a selfoperated status. Our quest will be to investigate and discuss common themes that led these institutions to keep their stores in an institutional status.

408

Facilities

Target Audience: Mid to Senior Level Professionals Public/Private Partnership to the Rescue - Saving a 1914 Ford Model-T Plant Presenters: Scott Peak, Dir of University Housing, University of Wisconsin-Milwaukee This PowerPoint program will show how a creative public/private partnership at UWM provided the synergy to redevelop a 1914 Ford Model-T automobile plant into a $68 million award-winning project. What once was a 500,000 square foot rundown warehouse is now an example of an urban mixed-use facility, providing the campus/ community new venues for visual/theater arts. The project included 173 new apartments for graduate students at UWM and 26,000 square feet of retail space. As a result of participating in this session, attendees will: • Have a better understanding of the benefits and challenges of public/private partnerships when constructing new residence halls. • Learn how to use a campus Real Estate Foundation to coordinate new residence hall construction. • Learn how to use the benefits of mixed use facilities to enhance the new residence hall construction.

As a result of participating in this session, attendees will: • Hear a relatively quiet perspective on the values of having a selfoperated store and understand that the “hill” the institutional store is on can be pretty “green.”

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Emergency Management

Target Audience: Mid to Senior Level Professionals

• Learn how student development theory applied to this program can greatly increase student learning and success.

Reflections on a Year of Crisis Response and Recovery Presenters: Julie Walters-Steele, Dir of University Unions, Virginia Tech; Scott Reed, Sr Assoc Dir of Union Operations, Virginia Tech In the year following the tragic shootings at Virginia Tech in April 2007, the University Unions department played a key role in response and recovery efforts. Join us as we discuss the variety of roles undertaken; the lessons learned; and advice we would offer to anyone facing a tragedy on campus. As a result of participating in this session, attendees will:

EDUCATIONAL SESSION BLOCK #5 TUESDAY, NOVEMBER 4 1:45 - 3 pm 501

Sustainability/Housing

• Gain a greater understanding of the scope of crises response and recovery.

Target Audience: All Levels

• Be better prepared for staff support throughout crises response and recovery.

A “Greenprint” for Incorporating Sustainability into Student Housing Management

• Gain a greater understanding for necessity of emergency preparedness training and exercises.

Presenters: Marc Booker, Dir of Housing & Residential Life, University of Alabama at Birmingham; Alton Irwin, EVP for Marketing, LEED Accredited Professional, The Capstone Companies; Michelle Smith, VP Operations, The Capstone Companies

410

Housing/Sustainability

Target Audience: All Levels Sustainability, Socialization, Personal CommitmentArguments for “Right Sizing” Residence Halls Presenters: Bruce Dicker, FAIA, LEED AP/Principal, JSA Inc, Architects Planners Interiors; Holly King, AIA, LEED AP, Sr Assoc, JSA Inc, Architects Planners Interiors; William C. Haverly, AIA/Dir of Capital Planning, Univ Systems of New Hampshire Admissions offices are reporting that prospective students are asking tough questions about their school’s commitment to sustainability. At the same time, deans of students are expressing growing concern over trends in anti-social behavior, isolation, and aversion to teamwork. Can an appeal to sustainability be leveraged to “right-size” residence halls? Is the Not-So-Big-Dormitory a possibility for the future? Could these same changes help to promote healthier socialization? As a result of participating in this session, attendees will:

• Discuss prospects and strategies for “right-sizing”.

Marketing/Student Union

Target Audience: All Levels The Student Union as a Micro-environment to Practice Integrated Marketing Communications Presenters: Charles Farrell, Dir of The University Centers, The Univ of Wisconsin-Eau Claire; Candice Wilson, Asst Dir of The Univ Centers for Business & Admin, The Univ of Wisconsin-Eau Claire Using the student union as a “living laboratory” where staff can develop internships and control the educational experiences and outcomes within the safety of the student union will be discussed. This program will consist of a presentation of the Marketing Internship Program at The University Centers at the University of Wisconsin-Eau Claire, a sharing of a “projects portfolio” with plenty of time for questions and information/ experience sharing by participants. As a result of participating in this session, attendees will: • Understand how a marketing internship program could be structured.

NACAS 40th Annual Conference

As a result of participating in this session, attendees will learn: • Practical ideas for day to day student housing operations. • Practical Resources to go “Green”. • The “Domino Effect” of going “Green.” 502

Leadership

Target Audience: All Levels

Presenters: Robert Rouzer, Director, UIC Student Centers, University of Illinois, Chicago

• Share ideas for using sustainability in recruiting. 411

There is a lot of talk these days about going “green” on college and university campuses, but most of it is focused on design and construction. If your institution is considering a new on-campus housing facility, what can you do to continue to promote sustainability after your students move in? This program will provide you with creative and practical ideas for incorporating sustainability into all aspects of the management of an on-campus student housing community.

Achieving Performance Excellence using the Baldridge Award Criteria (Part 1 of 2)

• Explore recent trends in residence hall design.

• Explore the opportunities for marketing internships within the college union.

Since 1988, the Baldridge Award criteria have been used at the national and state level to recognize organizations that have reached or are striving to reach high levels of performance. The awards were initially directed to business entities but have since been expanded to educational, health care, not-for profit, and governmental organizations. This session will introduce participants to the Baldridge process and show how they can apply this criteria based analysis to drive organizational excellence. As a result of participating in this session, attendees will: • Gain a basic understanding of a criteria based performance analysis system. • Have an understanding of the role of process design and evaluation in organizational performance. • Begin and be able to take home the analysis of their own operations.

503

Facilities/Student Unions

Target Audience: Senior Level Professionals How to Keep Your Construction Project on Track in Challenging Economic Times

As a result of participating in this session, attendees will: • Learn ways that college stores are branching out from simple book and course material selling to support other aspects of campus life.

Presenters: Carolyn Farley, Ex Dir for Campus Life, U. of NC Wilmington; E. Mitchell Kilcrease, Dir, OSU Student Union, Oklahoma State Univ.; Bart A. Hall, Sr. Project Mngr, Brailsford & Dunlavey This session will explore construction/renovation cost trends in recent years that have led to project costs surging beyond the capacity of student fees and other traditional funding sources for supporting auxiliary capital projects. With this in mind, two College Union directors will outline their funding models which while including student fee increases, also rely heavily on support from retail partners, creative financing and fundraising to support both operating and/or construction costs.

• Better understand factors affecting construction costs. • Learn about alternatives to the student fee for funding renovation/ construction projects. • Be better prepared to tell his/her story to a potential donor. Communication

Target Audience: All Levels How to Work with Anyone Anytime Presenters: Melissa Moore, Dir of Comm Aux Svs, GA Tech; Sally Hammock, Assoc Dir Programs Student Center, GA Tech

As a result of participating in this session, attendees will:

507

Customer Service

Target Audience: New to Mid-Level Professionals

Presenters: Elaine McVay, Dir, Housing & Services, Marketing & Communications, Purdue Univ.; Barb Frazee, Dir., University Residences, Purdue University Creating partnerships with University Residences families, a bookstore, a loft vendor and others has transformed move-in weekend to a magical beginning experience for Purdue University freshman. Feedback is positive, retention rates are high, and additional revenue streams have been developed. Participants will gain first-hand knowledge from seasoned housing administrators on how to develop these partnerships and implement programs that create goodwill and positively impact customer satisfaction.

• Learn how to identify potential partnerships and program development opportunitities. • Get “how-to” ideas to create a positive move-in experience. 508

Housing

Caucus

Target Audience: All Levels Sharing Lessons Learned in Housing Presenters: Floyd Hoelting, Dir, Div of Housing & Food Svs, The Univ of Texas at Austin; Tonya Neumeier, Reg VP for Prof Svs, Campus Advantage

• Learn effective communication tools to save time and money and reduce stress. • Become aware of individual personality traits that will allow them to capitalize their own skills. • Add a resource to use in most everything, e.g., work, home, play. 505 Innovative Achievement Award Presentation The Innovative Achievement Award recognizes imaginative and unique quality of product, service or program, enhancement of customer service, the generation of additional revenue or reduction of costs, adaptability for other institutions, and overall presentation quality. Bookstores

• In addition to case studies, industry data from NACS will be shared.

As a result of participating in this session, attendees will:

Would you rather stick pins in your fingers than work with some of your colleagues, employees, administrators, friends, or family members? It may be a clash of personalities or work styles. To effectively communicate and maximize project results, you need to know how to work with individuals and at the same time learn how to advance your skills. From specific university experiences to textbook resource information, at this educational session learn how to work with anyone anytime.

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• Gain a better understanding of tools available to college stores to bring value to their campuses OUTSIDE the traditional book-selling arena and maximize their contributrion to campus.

Move-in: Magic or Mayhem?

As a result of participating in this session, attendees will:

504

Auxiliary Services is increasing. This session will show proven, effective, creative ways in which Auxiliary Services professionals can get more from their college store through helping it branch out beyond the bookselling arena and into other facets of campus life.

Getting a group of people together who deal with the unique business cycle of collegiate housing always provides for lively discussion and idea exchange, as we found out at last year’s NACAS conference. Join colleagues and industry insiders for this facilitated conversation on hot topics and audience directed questions. Leave the session with new insights, alternatives to current business practices and answers to those “how do you....” questions we all have, but never know who to ask.

Target Audience: All Levels Maximizing the Value of Your College Store Presenters: Charles Schmidt, Dir of Public Relations, NACS; Robert Ritenbaugh, Asst VP for Aux Svs, Auburn Univ.; Tom Bauer, Dir of Aux Svs, San Mateo Comm College District The major revenue source for college bookstores (textbook sales) is eroding while the pressure to increase revenues from all campus

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509

Food Services

Target Audience: All Levels The Future of Collegiate Foodservice: Results of the 2008 NACUFS Visioning Summit

As a result of participating in this session, attendees will:

Presenters: Cam Schauf, Dir of Campus Dining & Auxiliary Services, University of Rochester; Mona Milius, Principal Consultant, The Baker Group In early 2008, The National Association of College & University Foodservices (NACUFS) held a Visioning Summit that included a crosssection of college and university foodservice operators, higher education administators, industry representatives, and students. Summit participants identified top trends in higher education and commercial foodservices, the ways student needs and expectations are likely to change, and the impact of these on college and university foodservices. This program will summarize the results of the summit. As a result of participating in this session, attendees will: • Understand the forces driving change in the commercial and noncommercial foodservice industry.

Presenters: Cheryl Hanson, Campus Architect, Idaho State University; Kyle Taft, AIA, Principal, MHTN Architects; Josh Vel, AIA, Assoc Principal, MHTN Architects.

As a result of participating in this session, attendees will: • Become acquainted with the concept and trend of campus fusion facilities. • Understand the complexities required to combine three unique student centered programs into a single facility. • Understand how this facility has unified the Idaho State Campus physically and symbolically. ED

Target Audience: Mid to Senior Level Professionals Use of EDAPTS Technology to Improve Shuttle Bus Services Presenters: Christi Chisler, Assoc VP, Student Affairs Admin., California State Polytechnic Univ - Pomona; Xudong Jia, Ph.D., P.E., Professor, Civil Engineering Dept., Calif State Polytechnic Univ - Pomona; Glenn Shenker, Interim Director, Parking & Transp. Svs, California State Polytechnic Univ, Pomona In response to a commitment to climate neutrality and feedback from the

NACAS 40th Annual Conference

TUESDAY, NOVEMBER 4 3:15 - 4:30 pm Customer Service

With an increasing need to demonstrate efficiencies across your Auxiliary Administrative Departments, Service Centers can play a vital role around standardizing processes, simplifying workload and saving money. In this session you will learn a road map to evaluate the performance and functions of interrelated Auxiliary departments in your college or university and how Boston College is developing an Auxiliary Service Center model at the College. As a result of participating in this session, attendees will:

Over the course of seven years your presenters have created a truly unique facility that spans the breadth of campus life - living, learning, and socializing - all in one unified composition of student union, student housing, and classroom facility. We have labored, sweated, cried, struggled, exulted, and cheered as this labor of love has finally reached culmination and active service. As any proud parents, we are anxious to show you, by means of a panel presentation and question and answer session, the fruits of our labor and the changes it has generated in campus life and campus community at Idaho State University.

EDUCATIONAL SESSION BLOCK #6

Presenters: Patricia Bando, Assoc VP for Auxiliary Svs, Boston College; Howard Teibel, Teibel, Inc.

The Rendezvous Center: Living, Learning, and Socializing in a Fusion Facility at Idaho State University

Technology/Transportation

• Learn how improving services can help meet climate neutrality goals.

A Road Map to Create Administrative Service Centers

Target Audience: All Levels

511

• Learn how technology can improve the delivery of shuttle services.

Target Audience: All Levels

• Understand what college and university foodservices must do to successfully adapt to these trends. Facilities/Student Unions

• Recognize the benefit that partnering can bring to campus services.

601

• Recognize the top trends in higher education and commercial foodservice.

510

campus community on the timeliness and reliability of shuttle services, Cal Poly Pomona (CPP) partnered with the several agencies to use EDAPT (Efficient Deployment of Advanced Public Transportation System) technology to improve the shuttle bus services.

• Bridge the mismatch between what needs to get done across your departments with your people’s skills. • Validate the pro’s and con’s of a Service Center model for your Auxiliary Departments. • Utilize a six step method for transitioning to a Service Center Model. 602

Leadership

Target Audience: All Levels Achieving Performance Excellence using the Baldridge Award Criteria (Part 2 of 2) Presenters: Robert Rouzer, Director, UIC Student Centers, University of Illinois, Chicago Since 1988, the Baldridge Award criteria have been used at the national and state level to recognize organizations that have reached or are striving to reach high levels of performance. The awards were initially directed to business entities but have since been expanded to educational, health care, not-for profit, and governmental organizations. This session will introduce participants to the Baldridge process and show how they can apply this criteria based analysis to drive organizational excellence. As a result of participating in this session, attendees will: • Gain a basic understanding of a criteria based performance analysis system. • Have an understanding of the role of process design and evaluation in organizational performance. • Begin and be able to take home the analysis of their own operations.

603

Sustainability

Target Audience: All Levels Are You Being “Green Washed”? Presenters: Stephen Gnadt, Associate Director, Adele H. Stamp Student Union - Center for Campus Life, University of Maryland “Green Wash” is a term used to describe the use of misleading information in marketing the environmental practices of companies and environmental benefits of “green products”. This session will provide the resources available to help make educated purchasing and operational decisions in regards to environmentally friendly and sustainable products. This includes cleaning and maintenance supplies, equipment, furniture, carpeting, and green roof technology as well as other products and services used in facilities management. As a result of participating in this session, attendees will: • Know what the term “Green Washing” means and will be able to differentiate between products and practices that are really environmentally friendly and those that market themselves as such.

Successful designs for college food service programs and facilities contribute to healthy lifestyles, student satisfaction, and enhance the overall college experience. This program will showcase new dining facilities at the University of Northern Colorado and University of Colorado and discuss the concepts for innovative designs and trends in college food service. Learn how a successful and inviting food service program can increase campus community and engage students, faculty, and staff on your college campus. As a result of participating in this session, attendees will: • Learn about the emerging trends in college food service and how best to design dining facilities that respond to increasing demands and expectations of students. • Learn how to involve students and staff in creating an attractive and inviting food service marketplace that supports nutrition, healthy lifestyles, and a positive college experience. • Learn how to develop a campus dining experience with enhanced menu choices and food venues that respond to the total university community including students, faculty and staff.

• Have a better understanding of the vast plethora of resources available to help research products, equipment and practices that are sustainable and environmentally friendly.

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• Be able to apply the knowledge gained to making educated purchasing and operational decisions in regards to environmentally friendly and sustainable products and practices.

West Chester University of PA Boldly Invests Over $300M to Replace All Beds on Campus!

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Marketing

Caucus

Target Audience: All Levels

Housing

Target Audience: All Levels

Presenters: Richard Przywara, Ex Dir, West Chester Univ. Foundation; William Harris, President Allen & O’Hara, Development Co. LLC; Hank Colker, AIA, NCARB, LEED AP, Sr. Principal, WTW Architects In response to increasing competition, West Chester University of PA (WCU) and the WCU Foundation are investing over $300M to replace all 3,200 beds on campus within a six year period. Allen & O’Hara, teamed with WTW Architects, have been engaged to implement the fast track plan that provides enhanced living/learning amenities.

Branding Your Message From the Inside Out Presenters: Marie Witt, VP of Business Services, University of Pennsylvania; Ilene Wilder, Dir of Marketing & Business Development Creating a robust internal branding campaign around your organization’s vision, generates buy-in-from staff and creates the appropriate enthusiasm to want to share the vision with their external marketplaces. This is the true success of a solid campaign. When these values around mission and vision become criteria for performance under human resources, it strengthens the marketing message and position of the organization as a whole. Thus, we have marketing from the inside out. As a result of participating in the session, attendees will learn: • How a successful internal branding campaign can create a shared sense of mission internally and provide a common message around the organization’s core values.

As a result of participating in this session, attendees will: • Understand how a University Foundation is enhancing the University’s vision and how a public/private partnership can implement new living/learning halls. • Understand the complexities of a comprehensive phased planning process that is replacing all outdated dormitories located in the heart of the campus. • Using this project as a case study, learn what residential and related amenities are important to students; and, the costs that students are willing to pay for these amenities.

• How to integrate mission and values into business practices, e.g. the balanced score card. Likewise, shared competencies inform recruitment/retention/succession decisions and performance appraisal practices. • How to explore the ways of marketing the mission/vision through training and development, rewards (recognition), use of technology and performance appraisal. 605

Food Services

Target Audience: Mid to Senior-Level Professionals Current and Future Trends in College Food Service Planning & Design - Innovative Ideas for Auxiliary Professionals Presenters: Bob Hetzel, Vice Chancellor for Admin & Finance,University of Wisconsin-La Crosse; Tobias Guzman, Exec Dir of Aux Svs, University of Northern Colorado; Kambiz Khalili, Deputy Dir of Housing & Dining; Jim Sukenik, Baker Group

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Gala Event

Sponsored by Chartwells Educational Dining Services

Tuesday, November 4, 2008 6:15 p.m. Departure from the Hotel 6:30 – 9:30 p.m. Join us for our 40th NACAS anniversary gala in Chicago, on Tuesday November 4, 2008. This year we will enjoy the ambiance of The Chicago Field Museum. Our theme “Red, White and Blue” is meant to honor the democratic election process being held that day throughout the United States. We encourage all attendees to wear casual dress in a patriotic theme whether you are from the U.S. or Canada! While at the Field Museum you will enjoy heavy hors d’oeuvres & dessert, drinks, music, and dancing. You can also visit the many exhibits within the museum including: Nature Unleashed: Inside Natural Disasters, Earth Science, Evolving Planet and World of Birds. Make sure your time during the Gala also includes a visit to Sue – the world’s largest and most complete Tyrannosaurus rex fossil yet discovered. The Museum’s gift shop will also be open for a limited time during our event if you wish to purchase souvenirs of the Museum Transportation will be provided for all attendees to and from the hotel on a regular basis throughout the entire event. If you wish to drive to the museum on your own, please note there will be a $15 parking fee.

Theatre Tickets Broadway in Chicago Show Series Before the excitement of the conference begins, make plans to see one of the many productions of The Broadway in Chicago Show Series. Book your preferred show and preferred seat by making arrangements directly with the theatre. Then mark your calendar to join other conference attendees at a group departure location in our conference hotel. You maintain the flexibility of making all of the choices, but still have a networking opportunity to meet and travel to the theatre with other attendees. More information about the exact departure location will be provided prior to the conference.

Purchasing Tickets To allow attendees the flexibility of picking their own seats and selecting their preferred show, we ask that you book your own tickets. While there are many great shows available to see, the Host Committee recommends two popular shows: Dirty Dancing and Wicked. Tickets for the North American Premier of Dirty Dancing are on sale now. Visit the Broadway in Chicago website to make arrangements. Tickets for Wicked will be up for general sale later this summer.

Saturday, November 1, 2008 Schedule at a Glance 7 p.m.

Meet other show-goers at the designated location in the conference hotel - Hyatt Regency Chicago

7:15 p.m.

Depart hotel for the theatres

7:30 p.m.

Approximate arrival at the theatres

8 p.m.

Shows begin!

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