Thiis August 2016 by THIIS

THIIS Trade Magazine • Issue 215 • August 2016

Issue 215 • August 2016

Providing news and views in the trade since 1999

TRADE MAGAZINE

For everything new

Providing news and views in the trade since 1999

£1 million deal for Flexyfoot LATEST PRODUCTS

CONCESSION STRATEGY SUCCESS

JOBS ON OFFER

DOING THE RIGHT THING

RETAILER PROFILES RECRUITING FOCUS

Why sell a stairlift when you can sell a real lift? ●

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…from the editor Reaction to the EU Referendum continues and in this issue we have an opinion piece that puts the spotlight firmly on following through with actions after making promises – something that many people will be looking at closely over the next few months I guess. The item is about ‘playing by the rules’. Sadly it doesn’t happen all the time. We’ve seen plenty of examples in our industry of mis-selling over the years and although we don’t seem to have the ‘full on’ pressure selling gangs roaming around the marketplace that we saw some years ago, we still have examples of mis-information and ‘stretching the truth’.

Don’t be shy, why not get in touch...

Editor David N Russell Tel: 01536 710050 E-mail: info@thiis.co.uk

If we’ve learnt one thing from the referendum campaign, then it is that you really do have to be careful about what you say and how you say it! There are only a few weeks left until Trade Days opens the doors for the third year of the trade-only show. If you haven’t been yet, then why not make this your first visit – you’ll find it different to anything that you might have been to before.

Assistant Editor Calvin Barnett 01933 278086 newsroom@thiis.co.uk

David N Russell Editor

On the front... A big deal closed. See page 30 for more

Advertising Enquiries You can find THIIS on Twitter at: wwwthiiscouk

Ed, Jayne or Sue 01536 317000 advertising@thiis.co.uk

INSURANCE & FINANCE A helping hand when you need it most.

Call us today 01582 840067 www.thiis.co.uk 3

“We remain confident that the referendum result won’t damage our strategy”

Concession success Page 8

“British designed goods are held in high esteem in China”

“The iCare strikes the perfect balance between a product which combines good looks with functionality and it’s quick to install too”

“People still appreciate that we provide accountability and traceability and they trust us”

Contributors this month...

Emily Webb

Alastair Gibbs TPG DisableAids

4 www.thiis.co.uk

InTHIISissue...

“Do not promise what you cannot deliver and always try to deliver more than you promise”

Questions when hiring Page 10

Retail opportunity Page 16

Trade Days seminars Page 20

Elite day out Page 42

A question of ethics Page 44

MBE award Page 46

25 year milestone Page 66

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WHERE THE TRADE COMES TO DO BUSINESS Register for a place now at

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z Meet over 130 suppliers on our biggest exhibition floor yet z Take advantage of the special trade deals and save ££££ z See the latest innovations and product launches z Choose from a packed programme of free business, sales and marketing seminars z Network with industry colleagues: Trade Days unique retailers plus buyers from the co-located Pharmacy Show

EXHIBITORS INCLUDE...

See the full list of over 100 already registered exhibitors online at www.tradedays.co.uk/exhibitors

Concession strategy success for online retailer Ability Superstore has been expanding its reach beyond the internet, with a network of highly successful department store concessions across the country. By 2011 the retailer was already supplying more than 12,000 product lines to a growing customer base at abilitysuperstore.com, making it one of the largest selections of healthcare and mobility aids in the UK. That autumn the company took the plunge and launched its first bricks and mortar concession at the flagship Boundary Mill Stores in Colne, Lancashire. Ability Superstore’s managing director, Julia Phipps, told us: “Just as we’d hoped, our product range proved to be a perfect fit with Boundary Mill Stores’ customer demographic and our first concession really flourished. On the back of that, we opened a further three outlets at the Boundary Mill Stores in Walsall, Newcastleupon-Tyne and Grantham, a few months later.” In the summer of 2012, Boundary Mill Stores opened a new store in Rotherham and Ability Superstore joined it from the outset. Since then, the Ability Superstore concessions have acquired new floor space and grown to carry more than 400 lines, including pill 8 www.thiis.co.uk

dispensers, wheelchair blankets, rollators, overbed tables, pedal exercisers, kitchen and dining aids, a wide range of bathroom accessories, magnifiers, dressing aids, insoles and shoehorns, and an extensive range of walking sticks. Julia added: “Our Boundary Mill Stores “Our Boundary Mill Stores experience has added a lucrative string to our experience has added a bow and allowed us to market our products lucrative string to our bow” to customers who prefer to shop offline. Now we’re rolling out the concessions model to a range of different, large-format department stores and garden centres, with plans for further expansion over the next 12 months.” Further details of the retailer’s network of retail concessions can be found at www. abilitysuperstore.com/index.php/page/retailconcessions

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Focus

Recruitment Key questions you should be asking Recruiting is costly to any business in both time and resources. More so than ever in the current economic climate, the pressure is always on to get it right and it can be expensive if it goes wrong. Here, Emily Webb provides a few tips when you are looking to expand the team Our industry is unique; we work with people who are often at their most vulnerable so we need team members who can create trusting relationships, communicate well, act respectfully and inspire the customers they work with. When recruiting for a new or existing role, skills and experience are fairly straightforward to ask about and for the candidate to evidence. When it comes to finding out about character and values however… this can be more elusive. Here are some techniques and questions that can help you understand the candidate in front of you and help you find your next perfect team member. Assessing confidence and response to pressure. If the role includes responding to customer needs or working with tricky clients, then we need to check out how they operate under pressure. A well-used technique in the selection of Army Officers involves the candidate being given a case study consisting of a situation, resources and an incident to respond to. The candidate is asked to plan and present their response and answer questions from the panel. Usually one member of the panel will step up the pressure by asking additional questions that drill down in to the detail. The less confident will falter and may even seek reassurance when their decision (regardless of accuracy) is questioned. By using very little non-verbal feedback, this maintains the pressure, because the presence of feedback can be comforting. By resisting the urge to nod, smile, wince or gesture, you will be able to get the measure of their conviction. The candidates’ responses in this situation will demonstrate their confidence in their own abilities, their capability of thinking and acting calmly under pressure, and their communication and decision making skills. Outside the interview room Very simple but overlooked; pay attention to what candidates say before and after the interview. How did they treat your receptionist? How do they respond to other staff in the building? It’s these seemingly unobserved communications that can reveal the real gems amongst your applicants.

10 www.thiis.co.uk

Values, failures, and grudges Competency questions are a well-used technique and great for both sides of the table, allowing candidates to showcase their experience and the panel to listen and assess. Don’t be afraid however to ask questions that allow the candidate to talk about their character, values and beliefs. Ask about what is important to them, how their best friend would describe them and how their previous boss would describe them. A specialist recruitment advisor in the third sector advised a company I worked with to ask their candidates to tell them about a time when they failed at something, when they didn’t get on with a team mate and when they felt hard done by. These questions force the candidate to deviate from the usual rehearsed script and give you a real insight in to their character. Abstract Questions Oxford and Cambridge Universities get their pick of talent from the brainiest and brightest around the world and spaces are both very limited and coveted. To help find the best, their selection process includes interviews alongside outstanding academic achievement. Oxbridge interviews include abstract questions, including ‘Why is a cup called a cup?’, ‘Why do we read left to right?’ and even a very understated, ‘Go on, surprise me….’. Whilst these questioning techniques could be considered outlandish (and are for a place in an academic institution, not a business) you learn a lot about someone’s quick thinking response, creativity and confidence. Sense of humour A simple way of helping your candidates relax and show themselves in the best light. Notice the difference between nervous laughter and the candidates sense of humour. Someone’s sense of humour isn’t the be all and end all, nor does it impact their ability to do their job, but it can help assess their character and how they would fit amongst the existing team. I hope these ideas are helpful and contribute to an excellent person joining your team. Always check with your HR recruitment lawyer as recruitment law is complex and strict. Please let me know if you include any of the above in your recruitment process and which you found to be most effective or if you have any interview tips! Get in touch @EmilyHWebb

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Lift off across Europe for Stiltz Stiltz Lifts has announced a new and exclusive distribution partnership with The Liftstar Group, owner of the Lifta brand in Germany. The Liftstar Group becomes the sole supplier of Stiltz Lifts in the DACH region of Germany, Austria and Switzerland. Cologne based Liftstar Group was founded in 1977. Lifta is a household name in Germany where it is listed as a “Brand of the Century”. The agreement sees Stiltz home lifts rebranded as The Lifton Home Lift across these markets. Stiltz Lifts Chairman, Mike Lord said: “The Liftstar Group owns some of the most respected stairlift and mobility names in Germany. We are delighted to be able to position our Lifton Home Lift alongside brands such as Lifta. Both Stiltz Lifts and The Liftstar Group expect the Lifton Home Lift to be a huge success in Germany.” The Liftstar Group Managing Director, Hartmut Bulling, said: “Liftstar believes in delivering practical, inspirational and unique products of 12 www.thiis.co.uk

the highest quality. Stiltz Lifts have come up with a simple, innovative and compact home lift that does just that.” Stiltz launched home lifts range in “The Liftstar Group owns the UK five years some of the most respected ago. Since then the company quadrupled stairlift and mobility names in its turnover, moved to Germany” a larger factory space in China and opened a sales office in Leeds. Call 0808 278 8562. The website is at www.stiltz.co.uk

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round up

5 year warranty and more colour options for R&R Rise & Recline has introduced a five year warranty on all its chairs. Managing Director, Samantha Langtree told us: “It’s a first for us. We have introduced the 5 year warranty to reinforce the quality and confidence we have in our products. We believe the new warranty will be a big boost for our retailers who already understand the high levels of quality that we offer.” The company has also introduced more colours to its Dartex range. Samantha added: “The additional colour options will enable R&R retailers to offer a wider selection of vapour permeable fabrics to complement the vast range of other materials. The Dartex Performance range combines maximum functionality with all round product performance, making it ideal for a wide range of medical support surface applications.” Call 0115 9133572. The website is at www. riseandrecline.co.uk

Acorn’s man up in front of Trading Standards! A request to attend the head offices of the local Trading Standards service could send shivers down the spine of many a company secretary. Not so for Dave Belmont, company secretary of Acorn Stairlifts. His invitation was to appear as a guest speaker, extolling the business benefits of maintaining a close and amicable working relationship with West Yorkshire Trading Standards. Dave spoke at the ‘Big 30 Open Day’ celebrating 30 years of West Yorkshire Joint Services, of which Trading Standards is a key component.

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Experience a First Class Dealer Journey with First Senior Insurance WE AIM TO RESOLVE ALL CLAIMS WITHIN 48 HOURS WE AIM TO HANDLE ANY QUERY YOU HAVE WITHIN AN HOUR WE AIM TO PROVIDE THE MOST COMPREHENSIVE INSURANCE AVALIABLE WE AIM TO ALWAYS KEEP YOU AND YOUR CUSTOMERS HAPPY

Retail opportunities with gyroscopic technology Nino Robotics has developed a gyroscopic powerchair that focuses on personal transportation through the self-balancing gyroscopic technology. The ‘Nino’ is the brain child of Frenchman Pierre Bardina, who after an accident that left him paraplegic, went on a mission to create a different kind of chair. The Nino is described as an ‘über-cool looking, motion sensitive powerchair, controlled by intuitive movements of the upper body’. The technology for Nino is based on the “steer and lean” principles made famous by Segway, the self-balancing personal transporter. Leaning forward directs the transporter forward and leaning backwards slows it down or brings it to a halt. Nino works in exactly the same way, a light push to the left or right on the handlebar allows the Nino to pivot on the spot. It seems that the first companies to realise the potential here in the UK were businesses already working with gyroscopic technology. The product first appeared at the Gadget Show this year and a licensing agreement followed between Nino-Robotics France and UK partner Kissimoto Ltd. Marketing director of Kissimoto, Sujith Sudhakar says that, as part of a soft launch, the product made an appearance at the recent Mobility Roadshow. “To evaluate interest and to give people a chance to test drive the Nino, we attended the Roadshow and received very positive feedback. Currently, the Nino is available at half the price and half the weight of other gyroscopic powerchairs. The market for the product is for people who have sufficient upper body strength to move forward and backwards.” Sujith added: “We see great business 16 www.thiis.co.uk

opportunities for mobility businesses with an already established customer base. There is no doubt in our minds that Nino and new designs from Nino Robotics will “Nino is available at half the reframe the mobility price and half the weight of industry. We’re inviting businesses who are other gyroscopic powerchairs” interested in either stocking or advertising Nino Robotics products to get in touch with us to discuss how we can work together.” According to the company, Magic Mobility, The Ability Superstore and Sheen Mobility have become distributors for the product. Nino can travel speeds of up to 20km/h and cover approximately 40km on a single charge. It is available in several colours from an ‘elegant wooden effect’ to a ‘cool lime green’. For more information, call 0203 5562161 or 07404828160. The website is at www. nino-robotics.co.uk

Trade Days 25th-26th September 2016 After the success of last year’s show we are pleased to announce that we will again be sponsoring the VIP Lounge at Trade Days. We are extremely proud to have been part of such a fantastic industry for more than 20 years, building a network of highly valued partners and working together to protect your customers’ investment, keeping them mobile and ensuring you get the financial reward you deserve. During the last 12 months we have launched new products, expanded our cover and lined up lots of future opportunities. Whether you are already a partner of ours or interested in finding out why our dealers love being with Mark Bates Ltd, please feel free to come and join us for a coffee and a biscuit. To find out why we are the smart choice for your business call us on 01476 513789 or visit markbatesltd.com/our-dealers

follow: @markbatesltd visit: markbatesltd.com email: sales@markbatesltd.com

Mark Bates Ltd t/a Premier Care are authorised and regulated by the Financial Conduct Authority, F.R.N.:308390

new on the market New pressure care system APEX Medical has launched a new True Low Air Loss mattress system. The Serene system is designed for use in both the Acute and Community sectors, offering pressure reduction for patients who are better suited to this type of therapy. It can also help with Micro Climate Management by helping to increase the MVTR rate with its low air loss technology as the pump provides 120 lpm of air flow from the mattress. The Serene mattress has a heel zone section to help increase immersion and redistribution of pressure around the heel area and has a simple to use and intuitive weight setting function, enabling the nursing staff or care giver to quickly and effectively set the mattress up according to the weight of each patient. It also has an innovative cell on cell design offering support to the patient during power failure or transport. Call 01322 520 560 or visit www. apexmedicalcorp.co.uk

New high back chairs The new TailorMade range from NHC Technology is a high back chair providing a comfortable yet stylish seating solution to suit any customer.Â It has four different back styles that can be interchanged in store, this is combined with three different arm styles and 3 different sizes. There is an optional foot stool and over 40 fabrics to choose from. The company says that the TailorMade offers the ultimate in personalisation and enables retailers to easily change a shop window, without the need to change the stock. For more information call 0800 037 3084 or email sales@ niagarahealthcare.co.uk

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Why make your customers wait for weeks?

From survey to installed bespoke curved stairlift in less than two weeks! With an average curved stairlift manufacturing time of just four working days from drawing approval, Handicare can offer your customers market leading delivery times on bespoke curved and configured straight stairlifts. Thanks to our quick and easy to use 3D PhotoSurvey system, and 24 hour drawing turnaround times, your customer could have their bespoke curved Handicare stairlift tailored to their needs and supplied for installation in less than two weeks from your survey visit! We also continue to routinely deliver standard straight stairlifts ordered before midday, the next working day. To find out how quickly Handicare can help make every day life easier for your customers, have a chat with your Business Development Manager who will be happy to tell you more about our speed of service.

Trade Partner Support 0844 225 3121 enquiries@handicare.co.uk | www.handicare.co.uk

28 free business seminars at Trade Days Visitors to Trade Days this year will have 28 seminars to choose from that are all aimed at helping businesses grow and develop. Dave Smith of Beactive Mobility said: “The seminars are totally relevant to us with excellent topics. Our team has been here for the two days as we don’t believe that you can really cover the show and seminars properly in just one day.” Michelle Mossford, “All the sessions are designed Marketing Manager at Ableworld said: to give lessons that can be “Listening to all the taken back to a business and free valuable advice which you can take implemented right away to back and use in your make a difference” business is a must and I would recommend it to anyone.” And Jeremy Turner of Somerset & Country Stairlifts agreed, saying: “It’s been very interesting and very educational and the business seminars were really worthwhile too.” For full details of the seminar programme, visit www.tradedays.co.uk

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Subjects will range from creating promotions that work, to the sales benefits of point of sale materials, increasing footfall, maximising PR opportunities, how to compete in a challenging marketplace and gaining tax efficiencies for the business. The trade-only show, now in its third year, takes place at the NEC on 25th-26th September and is free to attend. The half hour sessions will be presented by experts and pioneers from both inside and out of the industry. Matthew Butler, from the organisers CloserStill Media explained: “The first two years of Trade Days has provided trade visitors with great content and really valuable information and this year is no different. All the sessions are designed to give lessons that can be taken back to a business and implemented right away to make a difference, whether that difference is to your customers’ satisfaction, your staff morale or to your bottom line.” For many retailers and suppliers, the educational programme was one of the highlights of the show last year. For example,

 Excellent point of sale support  Product training and range advice

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round up

“I use my RollerScoot for 8 hours a day at work , much easier to get around than in my scooter or wheelchair” Mr A. Kent, Cambridge

“The RollerScoot has transformed my life!” Mr P Souther Corby

Looking for a great, new, all-yearround seller with high profit margins? Look no further – here it is! Due to a very successful year and with around 100 RollerScoots now sold...we are looking for more dealers to distribute our Award-Winning, Patented new mobility vehicle. Interested? Give us a call on 01803 558888, email info@rollerscoot.com or visit our website www.rollerscoot.com

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Lower prices and price promise from Theraposture Theraposture is introducing a new lower pricing policy and price promise. The company is introducing a challenge where it will beat any comparable child’s bed or cot bed quotation until the end of September. Theraposture says that its lower product prices, combined with assessment-led support services delivered by Trusted Assessors, will help achieve positive outcomes for more disabled children and their families. The company will continue to offer its 14-day free trial and close working relationship with Occupational Therapists so peace of mind is assured. The website for the company is at www. theraposture.co.uk

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Manual handling product rights acquired BES has acquired the rights to what it describes as ‘the single best invention for safe manual handling of people – the Millie-Mova’. The Millie-Mova attaches to the base of any chair and has a spring mechanism that allows the carer to glide a chair from one place to another with an occupant, without risking possible injuries to their back, shoulder, knees, or hips while moving the person. According the BES, users love the Millie-Mova. Gavin Wright, Moving and Handling Consultant said: “I honestly cannot praise this item enough. I believe it to be the single best invention for assisting with the safe handling of people since the hoist.” Millie-Mova was designed by Henry Clayton, Director of Jenry Ltd to solve a problem he saw

in a nursing home. Henry was visiting his mother, and noticed that a carer was trying to push a resident in his chair up to a table. He then saw the carer put her hand to her back because of the strain. Barend ter Haar, Managing Director, BES Rehab Ltd said: “BES is delighted to have the rights to manufacture and distribute the Millie-Mova through our wider marketing and distribution channels. The Millie-Mova is so easy to use, that even a child can push a chair with an adult in it.” For more information, call 0845 1300 237. The website is at www.bescorporate.net

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new to the team Do you have a new team member? Why not let the industry know? Just send us a short news item and photo. Adding to a growing workforce Simple Stuff Works, specialists in a range of paediatric and adult therapeutic positioning systems, has recently taken on two new members of staff to add to its growing workforce. Toni Mears joins as administration assistant, while Sarah Elliott has joined on a three-month internship from Warwick University where she is studying General Engineering. According to the company, Simple Stuff prides itself on being a family business. The CEO Sarah Clayton and Director Anna Waugh are sisters and niece Toni is maintaining the family tradition. Toni is the daughter of Russ Mears, who was Managing Director when he passed away several months ago. “I am very happy to be joining the family business. Obviously the last few months have been extremely difficult for everyone, but I know my father would have wanted me to join Sarah and Anna and help carry on his work” explained Toni. Call: 01827 307870 or visit: www.simplestuffworks.co.uk

Key success for Blue Badge Blue Badge Company is working alongside N & C Phlexicare to introduce a stylish new RADAR key into the UK. N&C Phlexicare is the inventor and official manufacturer of the RADAR national key scheme, having worked alongside Disability Rights UK nearly 40 years ago. The company is one of the first in the UK to stock the brand new Blue Heart Comfort Key which, according to Director Ellen Green, is proving popular. She told us: “The new design has been really successful so far we’ve sold over 5,000 in under six weeks.” The National Key Scheme was set up in 1981 in response to some disabled public toilets having to be locked to prevent damage and misuse. Key holders can use the toilets independently, and ensures that the facilities are in a clean, functional state and available when needed. Over 400 local authorities and thousands of businesses have joined the scheme and today there are over 9,000 locked disabled toilets in the UK. Unfortunately, there has been a lot of piracy, and these replica keys can damage the locks so the manufacturers needed to find a way to distinguish the genuine keys from the fake versions that are in circulation. The new design is difficult to copy and makes the key easy to turn and more comfortable to hold. The website for Blue Badge is at www.bluebadgecompany.co.uk

26 www.thiis.co.uk

round up New standard for retailer

Acorn Stairlifts offers ‘lifeline’ vehicle Acorn Stairlifts has loaned a £10,000 specially adapted vehicle free of charge to Birmingham-based Marie Curie Hospice for two years and paid for its insurance, road tax and servicing costs. The WAV initiative is part of a national partnership between Marie Curie and Acorn Stairlifts, which has pledged to donate and install up to five stairlifts per month for Marie Curie patients across the UK, free of charge.

28 www.thiis.co.uk

The Mobility Aids Centre in Peterborough has successfully transitioned to the new ISO 9001:2015 standard. The company passed its audit by NQA in May. Chris Reading, Director at Spedan Ltd, worked with the management team to ensure that the new system was practically and efficiently applied to the business. Jason Watling, Centre Manager said: “We found the process of transition to ISO9001:2015 very straightforward. As a forward looking, industry leading business, we were keen to demonstrate our commitment to a quality service by transitioning to the revised Standard as soon as possible. The new structure informs how we consider issues like risk and opportunities to sustainably grow our business.” The Mobility Aid Centre is just one of many clients that Spedan Ltd has helped with the transition to ISO 9001:2015. Spedan Ltd can be contacted on 01525 237 908.

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For further information contact ITSL Ltd _ Ramsay House _ Marchmont Farm Link Road _ Hemel Hempstead _ Hertfordshire _ HP2 6JH Tel 01442 230033 _ Fax 01442 230012 info@itsluk.com

£1 million Chinese deal for Flexyfoot Flexyfoot has struck a major deal with a leading Chinese medical company. Launched in 2010 the company now and exports to over 25 countries. David Goodwin invented Flexyfoot after his sister struggled with standard NHS issue crutches when she was diagnosed with MS. The team have also re-worked the walking stick grip and shaft. The latest contract came after representatives of the giant Huadong Medical Corporation spotted the revolutionary-designed Flexyfoot range at an exhibition. David told us: “The contract is worth a minimum £1 million over the five years and will help us expand. British designed goods are held in high esteem in China and the Union Jack on a product is viewed as a mark of quality. They have a huge problem with an ageing population that needs walking aids. The Chinese middle class is aspirational, has a lot more disposable

30 www.thiis.co.uk

income and want British products because they admire our innovation and style.” The move will see Flexyfoot products sold by the Huadong Medical Company, which has 6,200 employees and runs clinics, pharmacies and health shops across the nation. The company “British designed goods are reports that it has held in high esteem in China” also had a positive response from investors on the Seedrs crowdfunding platform who are keen to support its expansion moves across China and in Japan. The website for the company is at www. flexyfoot.com

HANDCRAFTED FURNITURE C O M P L E T E LY T A I L O R M A D E T O F I T Y O U R E X A C T R E Q U I R E M E N T S

Manufacturers of bespoke rise and recline chairs and handcrafted adjustable beds for the mobility and healthcare market

For furniture offering comfort, independence and a higher standard of care, contact;

Tel: 0115 913 3572

email: info@riseandrecline.co.uk www.riseandrecline.co.uk

NEW

top trade deals

DealON! Looking for a deal? Then this is the place to come. Deal On features the best trade deals you will find this month. Just pick up the phone to take advantage... All offers are valid until August 31st 2016 unless otherwise stated.

Deal on offer... Right Handed Ergonomic walking stick – £3.49 each or box of 10 for £29

Trade prices for new product

££ Free delivery

with your first order of 4 batteries or more!

Quote: ‘this sticks’

Introducing the TailorMade; a high back chair with a variety of options providing a comfortable yet stylish chair to suit any customer. You can choose the back style, arm styles, size, fabrics and an optional foot stool.

Call us on 0330 311 6498 or email at trade@betterlife.co.uk

For more information please contact us on 0800 037 3084 or email at us sales@niagarahealthcare.co.uk

Contact Easystart on 01536 203030 or sales@easystartbatteries.co.uk

3 months free!

Free lunch and learn sessions

Two Free Home Delivery Smartphone Apps (worth £750)*

Free delivery

Did you know we offer 3 months mobility scooter and powerchair cover, including new and reconditioned scooters, to all customers completely free of charge! Our mobility scooter cover ensures customers are covered for compensation claims and breakdown recovery with no excess to pay should they need to make a claim. Call now on 01476 591104 www.premiercare.info sales@markbatesltd.com

Wheelchair & Scooter Accessories 32 www.thiis.co.uk

Orchid Medicare are offering a limited number of free lunch and learn sessions based around specialist bathing equipment and safer handling solutions. If your company are interest in a tailored lunch time training session please contact Steve Whitehall at Orchid Medicare 01482 820333 or email swhitehall@orchid-medicare.co.uk

UNIQUS® iRetailer. Stock & barcode management software specially designed for the VAT complexities of mobility retailers. Affordable subscription. No big initial outlay. Fully integrate your quotation, sales, purchasing and stock process on one platform. Cloud based and paperless, iRetailer CRM will help you gain efficiency, save time and increase sales opportunities. See our advertisement in this issue or visit www.assistivepartner.co.uk/iretailer.aspx *Requires Windows Smartphone. Order before 31st August 2016 to qualify.

For More Info... Phone Email Web

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Introducing the truly lightweight

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Join our network... Contact Simon on 01803 220378 simon@cavendish.healthcare www.cavendishhealthcare.trade

Does advertising in THIIS work? Does advertising work in THIIS magazine. This is what Julian Cobbledick of Assistive Partner thinks… “We supply a range of software for healthcare. Since our company’s formation in 2007, Assistive Partner has grown consistently and profitably each year. Somehow, all of that growth has been driven by word of mouth and referral (with the odd successful tender thrown in). Like any expanding organisation though, to continue the momentum, there has inevitably come a time when we have had to invest in some limited promotional activity. Our first attempt has been very successful and has yielded an excellent return on investment. And it’s thanks to THIIS magazine. Our first series of three advertisements has resulted in a number of high quality leads and several

sales. So we have decided to extend the THIIS advertising campaign, try a few new offers in DealON! and generally embark on increasing our marketing efforts on several fronts. I can honestly say that our experience clearly shows that advertising to mobility retailers in THIIS gets results. Thank you.” Julian Cobbledick, Director, Assistive Partner

The energy behind the power

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Allbatteries are a leading supplier and distributor of replacement and OEM batteries for the healthcare & mobility sector.

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PLEASE CONTACT REBECCA READE on 0121 506 8600 and rebecca.reade@allbatteries.com

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ADVERTORIAL FEATURE

Companion’s one-stop-shop for indemand accessible bathing solutions Clare Brophy co-founded Companion Stairlifts in 2003 to challenge the dominance of the major players in the market. She admits it was a gamble to take on the stairlift industry’s big names, but 13 years on Companion is now one of the major players – thanks to the team’s passion for what they do and a commitment to excellence in terms of its product portfolio and customer service. In 2009 Companion diversified from its core stairlift offer, introducing a bathing range in response to growing demand from the UK’s greying population for accessible showers, walkin baths and other bathroom accessories. Sales have been building steadily and last year was a record one for Companion, with the bathing range the company’s star performer thanks to a winning combination of the team’s exceptional customer service and its collaboration with specialist manufacturer AKW. “More people than ever before are considering adaptations to their home to make it possible for them to live there independently and safely for longer. We have seen a huge increase in demand for specialist accessible bathing solutions in particular and we’re working closely with our partners AKW to make sure we have the most advanced and stylish range and a professional project management service from initial enquiry right through to installation and after-care,” said Clare. Cliff Jones of AKW believes people are looking for more stylish products with the right balance between ease of use and contemporary finishes, but what makes Companion stand out is its ability to offer a friendly and hassle-free customer service, thanks to its extensive experience in the market. “The Companion team is first class when it comes to understanding an individual’s mobility challenges and recommending products which will make a difference and which will complement any bathroom style,” he explained. 36 www.thiis.co.uk

“We really value our relationship with Clare and her team and the insight they bring in terms of how the market is evolving. Their professional customer service perfectly complements our own approach to business and we’re delighted that the relationship is becoming increasingly successful.” One of the reasons for the success is AKW’s technically advanced product range, including the iCare shower which attracted lots of attention when it was launched in 2015 and is already Companion’s best“The iCare strikes the perfect selling electric shower. balance between a product “The iCare strikes the perfect balance which combines good looks between a product with functionality and it’s which combines good looks with functionality quick to install too” and it’s quick to install too,” said Cliff. Companion has a team of surveyors across the country and a dedicated bathing team at its Yorkshire contact centre. “We’re in great shape and looking forward to helping more people with their bathing challenges. We’ve got the right team in place and a fantastic partner in AKW, so we’re confident we can help independent mobility shops to grow their business if they trust us with their bathing enquiries,” said Clare. If you would like to share in Companion and AKW’s success and offer your customers a professional end-to-end service for their accessible bathing needs, please get in touch to discuss how we can work together. Please call 0800 0197797 or email enquiries@ companionstairlifts.co.uk.

AT Today… read all about it AT Today carries some of the most interesting developments, products, trends and research from the world of healthcare. It is visited every day by hundreds of key professionals. You can find more stories online at www.attoday.co.uk. On the website you can sign up for a news update email service very much like the trade version we produce for THIIS.

‘Superhero’ suit gives hope to Scoliosis sufferers

Guide to assistive technology launched for the visually impaired

A recent study is helping British medical manufacturer, DM Orthotics, discover the clinical benefits of its pioneering new product and material, the Postural Scoliosis Suit. Developed for young people who suffer with scoliosis, the fabric ‘superhero’ suit helps patients avoid radical surgery whilst also freeing them from rigid bracing. Scoliosis is the abnormal twisting and curvature of the spine and affects around 42,000 young people in the UK, resulting in 3 to 4 children per 1,000 who require specialist supervision and support. The suit is designed with young children in mind, with details such as colours and even stitching being able to be chosen by the child themselves – and can comfortably be worn under school uniform. For the full story, search ‘DM Orthotics’ on AT Today

A new guide has been released by the Thomas Pocklington Trust on Assistive and Inclusive Home Technology for those facing the everyday challenges encountered from sight loss. The guide, created for those with visual impairment, as well as healthcare professionals and product designers, aims to inform readers of the different innovations available that can help those suffering from sight loss live more independently in the home. Covering both high and low tech products, the guide hopes to raise awareness of the multitude of different assistive technology available on the market, as well as inspiring product designers to design with accessibility being a key consideration. For the full story, search ‘Thomas Pocklington Trust’ on AT Today

! W E N

1252TGAad.newstripJul16v3.indd 1

38 www.thiis.co.uk

StrongBack Wheelchair – the pioneering new lightweight, folding design with ergonomic arched backrest from TGA

Team of the Year

Coming to your senses...

ATtoday The new world of Assistive Technology

Hear… smell… remember As dementia progresses, it can become increasingly hard for carers to provide appropriate games or activities for people living with dementia, particularly in the later stages. To help address this issue, Active Minds decided to create Scentscape, a unique multi-sensory reminiscence activity designed especially for people with mid to late stage dementia that launches this July. The new product offers an alternative option to multi-sensory rooms in care homes which can potentially overstimulate older people, can be costly to install and requires patients being mobile enough to get to. Scentscape will be released as a series of kits incorporating themed sounds and smells designed to spark conversation, encourage relaxation and evoke pleasant memories. The company will focus on five different themes; At Home, The Tool Shed, In The Garden, At The Seaside and Trains. For the full story, search ‘Scentscape’ on AT Today

Opening ears with the Internet of Things Danish hearing specialists Oticon has revealed the world’s first ‘Internet of Things’ hearing aid, the Opn. The ground-breaking device is set to unleash a world of new possibilities for those with hearing impairment, with the device being capable of handling noisy environments and overcoming infamous ‘restaurant dilemma’. Additionally, the device features revolutionary BrainHearing technology, reducing cognitive load and improving both memory & understanding for the user. It is its Internet of Things connection that truly sets the hearing aid apart however, with the Opn being capable of interacting with a world of connected devices, including door bells, smoke detectors, baby alarms and much more. This potential to connect and engage with an endless range of interconnected devices is what Oticon believes will really change the lives of its users. For the full story, search ‘Oticon’ on AT Today

Visit the AT Today website at www.attoday.co.uk Folds to a compact shape

ON WEI LY G HS

11.3 KG!

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Advanced postural support

Strain-free lifting and carrying

The UK’s leading range of mobility products since 1985

01787 882244

sales@tgamobility.co.uk www.tgamobility.co.uk

23/06/2016 14:42

www.thiis.co.uk 39

round up AKW well above par with £10k Golf Day fundraising AKW’s annual golf day smashed last year’s total by more than doubling the amount raised. The company hosted the golf day in aid of St Richard’s Hospice and raised £10,068.50 supported by 65 guest golfers from AKW’s invited business partners some of whom travelled from Scotland and Ireland to attend. Jayne Sargeant, St Richard’s Hospice’s Community Fundraiser, said: “A donation of this size will fund our Day Hospice for a whole week, providing specialist care and support to up to 80 patients.” The website for the company is at www. akw-ltd.co.uk

Shower Trolly

Providing comfort & safety in medical healthcare

Orchid Medicare rise and fall shower trolley is designed to provide safety and comfort for both carer and client, for washing and personal care and provides a dignified and efficient showering experience. The trolley has both end rails and side rails for patient safety, with the side rails designed with a drop down lowering mechanism to allow for efficient posture and safer transfers. The market leading 400mm height adjustment allows the carer to position the trolley at the optimum position for safer handling. The waterproof removable mattress, made from easy clean 600gm PVC lacquered and polished polyester provides comfort and support while allowing easy cleaning. The trolley comes complete with a 2 metre of 02” flexible waste pipe easy drainage. The trolley has four total lock brake castors which are tested to 100 hours salt spray corrosion test fitted as standard.

Orchid Medicare Copenhagen Road, Sutton Fields Industrial Estate, kingston Upon Hull, East Yorkshire, HU7 0XQ. E - sales@orchid-medicare.co.uk T - 01482 820333

www.orchid-medicare.co.uk

40 www.thiis.co.uk

End rails and side safety rails provided, side rails with fold away mechanism. Waterproof removable mattress provides comfort and support two metres of 02“ flexible waste pipe for ease of drainage. Buffer wheels for added protection. Four total lock brake casters tested to 100 hours salt spray corrosion test fitted as standard.

The Amazing Space Rack · Will fit all standard “Flange type” tow bars. · All aluminium construction Only 16 kilos. · Powder coated finish · Available in Black or White finish · No tools required for fitting or removal. · Folds in half for easy boot storage. · Extra discount for stockists. · Will carry scooters up to 90 kilos depending on vehicle. · Comes complete with full lighting. · Recommended retail price £699.00 Inc VAT. Or sell VAT free £599.00 · Stockist trade price £399.00 plus VAT. · £200.00 Profit per rack

For sales enquiries please ring 01935 479453 or email sales@space-rack.com

TS EN D AG E S S IR A LE QU RE SA RE LL A A

Orchid Medicare –

T: 01905 774695 nexusdms.co.uk/trade sales@nexusdms.co.uk

Going is good for Handicare’s Elite Partners According to Handicare, the company’s Partner Programme continues to evolve and deliver on the promises it made when first launched back in February 2014. Handicare’s Marketing Manager, Sharron Cutler, told us: “We have always been very open about the fact that we viewed the programme as something that would develop. When we launched in 2014, we had wanted to do something that offered reward and recognition for our Trade Partners for some time but were mindful that whatever we did would need to be both sustainable and dynamic enough to support the business needs of our partners too.” Sales and Marketing Director Mike Bennett joined the team earlier this year. He added: “We

42 www.thiis.co.uk

are currently reviewing the programme to make sure that what we offer to Partners is of tangible benefit to them in growing their businesses. The aim is to build on the current benefits and existing activities such as our annual Partner Awards, which recognise Elite and Select Partner’s achievements, and our Elite Event which is about thanking our Elite partners for the support they have shown us during the year; I don’t foresee any reason to stop doing either while they are so well received.” This year’s event was at Ladies Evening at Chester races.

HANDICARE ELITE EVENT 24 JUNE 2016 • CHESTER RACECOURSE

Kevin and Julie Dally (Liftability)

Angela Fraser and Mike Williams (Ableworld)

Matt and Sarah Armstrong (EMS Lifts), Marie and Russell Allmand (DSL Mobility)

Kate and Craig Dunnage (Dolphin Mobility)

HANDICARE WOULD LIKE TO THANK THESE ELITE PARTNERS FOR JOINING US AT THIS YEAR’S ELITE EVENT IN CHESTER; WE HOPE YOU HAD A LOVELY TIME.

Monica Graham (Pollock), Paul Simmonds and John Sullivan (TLC), Saunders Graham (Pollock) and Caroline Grant (TMEC)

Karen and Christian Warren (Liftech Systems)

Trade Partner Support 0844 225 3121 enquiries@handicare.co.uk | www.handicare.co.uk

Tim Fergus (TMEC)

Focus

Ethics – in business and politics There’s a great deal of fall-out after the Referendum vote and here TPG DisableAids Alastair Gibbs talks about the importance of following through after making promises.

Money…money…money!! During the referendum, huge promises were made by Leave politicians, most famously about giving more funding to the NHS. We need to hold politicians to these promises. More support for the NHS means better treatment for us and our loved ones. It means more nurses, shorter waiting times, safer hospitals. But holding Leave campaigners to their promises isn’t just about funding the NHS, as critical as that is. It’s also about drawing a line in the sand about the importance of truth in our democracy. Some politicians have a bad habit of saying outlandish things to earn votes before an election, then hoping everyone forgets once the votes have been cast. Such dishonest practices warp democracy. They make it impossible for voters to make informed decisions, and erode all faith in leadership. In the run up to the referendum, we were promised that a vote to leave the EU wouldn’t only mean more funding for the NHS. We were also promised an end to VAT on gas and electricity, safeguarded funding for poorer parts of the UK, and no erosion of our rights at work. We’ll need to battle for these promises to be kept. It makes nonsense of democracy if these promises are not honoured in the same way that it would make nonsense of sales legislation if we could promise all sorts to close a sale, then not deliver what was promised. In life, as well as in business, it is up to us to “Do the right thing”. If my children read this piece they will recognise the saying. It has been a mantra of life in our family for generations. Do not promise what you cannot deliver and always try to deliver more than you promise. It seems to be working reasonably well for the 31 years of TPG DisableAids Ltd, maybe it could work well for a few politicians!! I often hear complaints about others in our marketplace not playing by the rules. But always

we should remember that lowering our own standards simply results in a downward spiral that will be lowered even further by the next competition to come along. As with the EU referendum sometimes we are all guilty of thinking that the biggest driver in any decision is money. Yet if we stop and evaluate our own experiences and think what is important to us, we often come up with a whole host of priorities that are usually more important. Quality, reliability, style, comfort, aftercare, etc. All have a value to our customers, so why would we compromise those qualities just to lower the price. Indeed with NHS and Local Authorities becoming a diminishing customer, we should be collectively enhancing the value of the product for the discerning private customers that are spending their own money. If the lowest possible cost were the only consideration there would be no premium quality offerings in any marketplace. It is down to the skill and the integrity of any assessor to identify the most important factors in any given customers situation and offer the best value solution, not the cheapest.

“Do not promise what you cannot deliver and always try to deliver more than you promise”

44 www.thiis.co.uk

a i l ab

Explore

every possibility with the... The Rascal Vision is also available on Motability with an optional

Rain Can py

With polycarbonate front shield Now your customer can have the perfect adventure in all weathers!

Vision With 2 x 80Ah batteries & range up to 27.9 miles as standard, 100Ah battery upgrade is also available enabling an increase in total range of up to 37 miles Fully variable Gas Strut Tiller for ease of tiller angle setting USB power outlet to enable the charging of electronic devices from the scooter Contact your Area Dealer Manager to arrange a demonstration or for more details! Colours available Black or Silver

0800 252 614

sales@electricmobility.co.uk electricmobility.co.uk

Hydrant creator awarded MBE Mark Moran, creator of the Hydrant Drinking System has been recognised for his services to innovation with an MBE. Mark developed the product following surgery on his back in 2005 when he noticed how difficult it was to get enough to drink, with the jug and glass by his bed either empty or impossible to reach, lift and hold. Most hospitals in the UK now use the product, which received the Queen’s Award for Innovation in 2013. Mark told us: “To receive that award was incredible, but to get the MBE really is something else. It’s recognition of what we have achieved and what I’ve been through over the past decade. I could have just carried on in a well-

5 Banner Waranty.indd 1

paid corporate job, and would have been able to retire by now, but I chose to focus on this because I knew it would do a lot of good for a lot of people. It’s saved countless patients from dehydration and saved the NHS millions in the process.” He added: “We have not made a fortune from it commercially – at least, not yet – but it’s great to know how something so relatively simple has changed people’s lives.” The website for the product is at www. hydrateforhealth.co.uk

year warranty on mobile hoists

46 www.thiis.co.uk

We are so committed to quality, that we now offer a 5 year warranty on our bestselling mobile hoists. Please contact us for more information on 01656 776222

www.invacare.co.uk 27.08.15 10:25

A LUXURY SCOOTER FOR THE GREAT OUTDOORS LUXURY IN THE COUNTRY Like a luxurious SUV, the

Landranger Deluxe gives you the strength and refinement and

power with comfort. Ready for all

sorts of terrain, it cushions you from the rougher edges.

SMOOTH EVEN ON THE ROUGH With a shock absorption system as

well as suspension You can ride comfortably in luxurious seats, and always stay in control,

Why limit yourself to the tarmac, when the parks, grasslands and countryside are still calling? Our super-strength Landranger models are built for the great outdoors.

through every dip in the landscape.

COMPACT AND LIGHTWEIGHT The smaller and lighter of our two

Landranger models, the Deluxe is

designed for adventure with a

short 55" frame.

www.freeridernetwork.co.uk or call 01535 669604 Email us on sales@freerideruk.co.uk We reserve the right to change specifrications without prior notice. Freerider UK Ltd, Unit 2C, Acre Park, Dalton Lane, Keighley, West Yorkshire, BD21 4JH, UK

round up

Retailer and supplier combine for donation Aktiv UK’s General Manager Andy Haines and First Choice’s Managing Director Danny Ball combined to double up a donation to the Rays of Sunshine ward of Kings Hospital’s Variety Club Wing. AktivUK’s main Kent dealer, First Choice were approached by Kings with a view to assistance

in providing a wheelchair for the transplant and Aktiv offered to match the donation like for like. Pictured are, from left to right, Linda Steward of Paed. Liver Admissions. Daniel, Niavh Whealan - Rays of Sunshine Ward Sister, and Andy.

IVANHOE HALF PAGE ADVERT 2014 V1_Layout 1 15/10/2015 12:08 Page 1

Freedom, Power and Range. Strident Batteries from Ivanhoe. Motivated by a history of success in providing high performance battery power to the mobility market, Ivanhoe is proud of the range of Strident batteries that has been tried, tested and proven over years of service in many vital applications.

Our passion for producing a quality, reliable product with outstanding customer service underlies the success which you can rely on every time.

Ivanhoe – where expertise exceeds your expectation.

Please contact our sales team to find out more about the full Ivanhoe mobility range of products.

UK central sales line: Tel: 0845 555 55 11 Fax: 0845 555 55 22 Email: sales@ivanhoe.uk.com www.ivanhoe.uk.com

48 www.thiis.co.uk

MOTIVATION THROUGH INNOVATIONTM

Ivanhoe Trading Limited Head office address: Global House, Hall Lane, Dereham, NR20 3GG UK central sales line: Tel: 0845 555 55 11 | Fax: 0845 555 55 22 | sales@ivanhoe.uk.com Northern office: Tel: +44 (0)1302 365987 | Fax: +44 (0)1302 365988 Southern office: Tel: +44 (0)1362 300102 | Fax: +44 (0)1362 300103

round up

Handicareâ&#x20AC;&#x2122;s Italian job A couple in the Italian village of Pasian di Prato, in Udine province around 130 km from Venice, have chosen the Handicare bespoke 2000 twin rail system when they needed to find a curved stairlift that was not only suitable for outdoor use but was compact enough not to cause an obstruction for the public using the pavement area at the base of the stairs too. According to the company, Handicareâ&#x20AC;&#x2122;s

bespoke 2000 twin rail system still offers the narrowest internal bend on the market which makes it ideal for enclosed areas where space is limited. Handicare says that, on average, the Handicare 2000 is despatched within a week of the drawing being signed off. To find out more visit www.handicare.co.uk

Unique Active Seat: only available from Handicare This easy to fit, user controlled feature can be used with Elegance and Alliance seats to give the user a little extra help and support when needed. Call your Business Development Manager to find out more. Trade Partner Support Team 0844 225 3121 enquiries@handicare.co.uk | www.handicare.co.uk 50 www.thiis.co.uk

Make a date... ...with the best in Britain’s Healthcare Industry at The British Healthcare Trades Awards Dinner 2016. Award entry forms are now available to download from www.bhta.com

Thursday 1st December 2016 etc.venues, 155 Bishopsgate, London EC2M 3YD

Style + Mobility Scooter Walking Stick Bundle

Free next day delivery

Available in white & blue – £399

Stand only £30 Quote ‘this stand’ Stocked with 25 soft grip walking sticks in 5 different colours – £150

Quote ‘this scooter’

Quote ‘this stickstand’

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Dedicated account manager Order today – Call us on 0330 311 6498 or email at trade@betterlife.co.uk

round up

OT champions lumbar support in wheelchair designs in new article

Ailsa in the RKS showroom

Ailsa Reston, OT from RKS Occupational Therapy Services, has published a new article highlighting the importance of ergonomic backrests in wheelchairs such as the new TGA StrongBack. The article includes evidence to illustrate the benefits of better posture when sitting in a wheelchair for prolonged periods. Ailsa qualiďŹ ed as an OT in 1986 and is the co-director of RKS based in Chester with a showroom providing specialist provision of wheelchairs and seating. According to Ailsa, this front-line experience has given her proven knowledge regarding effective wheelchair design and the importance of appropriate lumbar support. In the article Ailsa introduces the key benefits of sitting in a supportive wheelchair. She says that through good posture and head, trunk and pelvic alignment, chronic discomfort and pain can be minimised along with the risk of more serious irreversible conditions. 52 www.thiis.co.uk

You can read the full report on the AT Today website. Just visit www.attoday.co.uk and search for Strongback

new on the market Topro in the pink! Topro has launched a new Rose Pink colour in the Topro Troja 2G range. With 7 years warranty on the rollators this model is also available in Grey, Silver, Turquoise, Red and White. The Topro 2G comes in sizes medium and small and has added features of the Comfort Soft (PUR) quick release wheels, ergo grips and a matching padded shopping bag. Call 0844 739 1617. The website is at www.topro.co.uk

New ‘Simply Smart’ powerchair control from Invacare Invacare has launched a new powerchair control system – Invacare LiNX. The company says that the LiNX combines intelligent technology that is easy to understand and use to produce a revolutionary control system that is ‘Simply Smart’. Graham Silverthorn, Invacare Powerchairs Product Specialist, told us: “We have developed LiNX from extensive customer feedback, and emphasis has been placed on providing a powerchair control system that is reliable, easy to use and simple to understand.” The new technology features a low force joystick to provide confidence of being in total control. It improves hold on slopes and gives a more accurate drive at low speeds to eliminate anything unexpected with a clear, icon based layout to ensure information is displayed in a format that is simple to interpret. Utilising Bluetooth technology, LiNX can be programmed quickly and wirelessly. See more at www.invacarelinx.com

Smart drive system from Cyclone The SmartDrive is a unique simple but effective assistance device for everyday wheelchair use. Users push their wheels in the normal way and the wheels sense the speed and copy it. With the new MX2 model the wrist device gives the user extra control and allows them to switch the power of with a simple tap. The 250W motor will assist most people up hills and gives an extra boost over surfaces such as thick carpets making the SmartDrive a perfect alternative to powered wheels. You can watch a video at https://youtu.be/ hzqVtGGJZEU. Call 0800 180 48 50. The website is at www.cyclonemobility.com

54 www.thiis.co.uk

Making a cuppa just got a whole lot easier thanks to the new innovative Uccello PowerPour Kettle • Developed to help individuals who suffer with arthritis and any condition that weakens hand grip to maintain independence at home. • The weighted base of the Kettle arcs on a rotating axis to deliver hot water safely and steadily, every time. • The Uccello PowerPour Kettle’s removable vessel with safe grip handle allows for optional hand-held pour and water refill. • The large, hinged lid with wide spout allows easy water-fill, good access for cleaning and steady pour amount.

Telephone: +44(0) 1422 314488 Email: info@drivemedical.co.uk Follow us on Twitter @drivemedicaluk Like us on facebook /DriveMedicalUK www.drivemedical.co.uk

round up Italian boost for Bespoke Stairlifts Bespoke Stairlifts has announced a new exclusive distributor partnership with Mobility Center, Italia, to provide sole dealership rights for the Infinity Curved Stairlift product covering the whole of Italy. Director of Marketing and Communication at Mobility Center Italia, Andrea Ferretti said: “Finding new technological innovations that can solve problems of accessibility is one of our goalsi. Mobility Center had a choice of stairlift manufacturers but chose Bespoke Stairlifts due to the quality of the Infinity product and comprehensive dealer support.” Bespoke MD Dave Burns added: “Mobility Center is a great partner for the Infinity brand. They have the scale, infrastructure, reputation and experience to make the Infinity Curved Lift a market leader in Italy.” The website for Bespoke Stairlifts is at www. bespokestairlifts.co.uk The website for Mobility Center, Italia is at www.mobilitycenter.it

The Occupational Therapy Show – The UK’s largest dedicated event for OT’s Join the UK’s leading event created for businesses who want to put themselves in front of this vital audience. Lead for lead no other event is more cost effective than The Occupational Therapy Show.

2015 BY NUMBERS 96%

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of delegates said they met suppliers or learnt about products that they had not had the time to learn about previously

of delegates said The Occupational Therapy Show was important or very important to their job and profession

79%

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of delegates said they had sole, joint or advisory influence on purchasing authority

of delegates have less than 2 hours or no time at all to see sales reps at their place of work

23rd and 24th Nov 2016 NEC Birmingham theotshow.com

 Over 4,500 OTs expected to attend this November  Unrivalled opportunity to educate a dedicated OT audience about your products and services  One Occupational Therapy Show - your business needs to be there! 90% of our day to day business is with OTs and this is the best show for reaching them. Every person here is a professional that we can deal with. This show is far better for us than others. The delegates are committed to getting information and it’s a good opportunity to talk to them about new products coming along.

We exhibited here last year and it was our best show of the year. We’ve done other shows but the audience is too diluted. Every conversation we have here is relevant. OTs are key influencers and the first step in specifying our products, so being able to talk to them face to face is important for us. We’ve had another brilliant show this year.

Ray Rochester, ASM, Clos-o-Mat

Chris Derrer, Online Marketing Lead, AKW

90% of delegates are likely to recommend The Occupational Therapy Show to colleagues

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OF SPA CE BOO ALREA DY KED !

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‘Brexit’ won’t slow Euro expansion for Stairlift outfit

One of Acorn’s French installers, Florian Vaure, with his FastTrack installation van.

According to Acorn Stairlifts, ‘Brexit’ or not, it’s business as usual for the fast-growing UK company which saw its turnover from mainland Europe hit a record £20.5 million last year. The figure was up by 37.5% on the previous year and the company is currently pressing ahead with the opening of a new office in France. In 2014/15, two-thirds of Acorn Stairlifts’ record sales of almost £150 million came from outside the UK, with almost 15% of that revenue generated in mainland Europe. The company has wholly-owned subsidiaries operating in Germany, Belgium, Italy, Ireland and France. The new French office will allow Acorn to focus much more on direct-to-consumer sales across France, where it has previously relied on leads generated through a network of distributors. Its ambitious plans for continued European expansion have been boosted by ‘Brexit’, with the resultant fall in the value of sterling against the Euro is making British-made goods more competitive on the Continent. Dave Belmont, Acorn Stairlifts company secretary, said: “We remain confident that the

58 www.thiis.co.uk

referendum result won’t damage our strategy for continued expansion in Europe, of which the new French office is just the latest step.” The site for Acorn’s new French base is close to Calais for cross-Channel distribution and situated in one of Northern France’s main economic “We remain confident that hotspots. The new the referendum result won’t operation will be managed by Jacques damage our strategy” Konings, who said: “We are experiencing growing demand from the French public. Whatever happens with ‘Brexit’ I cannot believe it will undermine the basic rule of supply and demand, and the demand for Acorn Stairlifts is already here in France and growing fast.” Call 0800 073 9775 or visit www. acornstairlifts.co.uk

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round up

Handicare Group AB to acquire Prism Medical Ltd Prism Medical Ltd. and Handicare Group AB have announced that they have entered into an arrangement agreement where Handicare will acquire all of the outstanding common shares of Prism Medical. Shareholders of Prism Medical will receive $12.50 (Canadian dollars) in cash for each Prism Medical Share. The total equity purchase price is approximately $62 million on a fully diluted basis. Handicare is a Sweden based company owned by Nordic Capital Fund VII. Johan Ek, Chairman of Handicare said: “Through this acquisition Handicare will be able to access greater opportunities in the North American market. In addition, the combined product portfolio will be among the best in the industry and serve as a good platform for further growth.” The Prism website is at www.prismmedicalltd.com The Handicare website is at www.handicare.com

20 YEARS OF HAND-BUILT QUALITY • • • •

UK manufacturer, established in 1996 Curve & Straight lifts to suit all staircases Innovative, adjustable ERGO chair Award-winning reconditioned scheme

www.platinumstairlifts.com 60 www.thiis.co.uk

• • • •

Space seat for narrow staircases Fastest lead times in the industry for a hand-built, custom-fit, curved rail Outstanding service and aftercare

Freephone 08000 355 591

When you want to look for a new supplier...

www.productsupplier.co.uk www.thiis.co.uk 61

round up

Business awards for Classic Canes

Photograph courtesy of the Western Gazette

Classic Canes has won the ‘Family Business of the Year’ and ‘Business of the Year’ titles at the Western Gazette Business Awards 2016 for companies in Somerset and Dorset. Judges were impressed by the way the Somerset-based family firm has become an international force with stockists in more than 40 countries worldwide. Classic Canes managing director, Charlotte Gillan, said, “It is a great reward for all the hard

work and enthusiasm contributed daily by everyone on the team.” Call 01460 75686 or visit the website at www. classiccanes.co.uk

British Made

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FREE Trade Pack 62 www.thiis.co.uk

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by primacare A collection of rise and recline sofas and chairs for the discerning quality conscious customer

Do you need your chair quickly? It could be made and delivered to you within days! Without comprimise on quality or options, choose from; 2 styles, 3 sizes, 4 fabrics and 3 different actions to make the chair you need now! Ask your Prestige by Primacare Dealer for full details.

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Prestige by: Primacare Ltd Unit 26, Heads of the Valleys Ind. Est. Rhymney, Tredegar. NP22 5RL telephone (01685) 845900 info@primacare.co.uk

round up Beactive Mobility and Freerider joint promotion Beactive Mobility held a Motability Event Day recently in Lowestoft along with Freerider, Shaun Green, Motability Manager at Beactive Mobility and Freerider Regional Sales Manager Richard Aldridge showcased the Freerider scooters on the scheme. The scooters included the FR1 and the heavy duty Landranger XL8 and resulted in a number of new Motability sign ups after the event. The company says that the level of success cemented plans for more to happen throughout the year. The website for Beactive is at www.beactivemobility.co.uk

WE DELIVER YOUR PROMISES We are a nationwide delivery company based in the heart of Yorkshire. We specialise in the delivery, installation, demonstration, handover and testing of all types of healthcare products.

Our services include: • • • • • • • •

Delivery and Installation of ALL Healthcare Products Engineering Call Outs Removal and Disposal of Old Products Honour Manufacturers Warranties Customer Service Management Full Annual Services Inbound Receipt and Warehousing LOLER / PUWER Testing

Visit us at www.hdd-ltd.com @HDDltd

/HDDLtd

TES T E SH

S T Y L E I N N O VAT I O N C H O I C E LEON POWERCHAIR The Leon is designed to exploit the advantages of a rear wheel drive chair for outdoor use. It is geared for speed without compromising on stability or control. The exceptionally narrow wheelbase allows for agile manoeuvrability. It is available in a range of colours that make the chair a real eye catcher. The Leon is a superior powerchair for even the most active users.

a Full suspension a 8 mph maximum speed a 450W 4 pole motors a Optional 75Ah batteries a 62cm overall width a Crash tested For further details please call 0845 630 3436

Karma Mobility Ltd Unit 6 Target Park, Redditch, Worcestershire B98 8YN T: 0845 630 3436 E: info@karmamobility.co.uk www.karmamobility.co.uk

Not so lucky break leads to 25 years of success There are plenty of businesses that have been created after what could be described as a ‘lucky break’, but here’s a story of how a new enterprise that has gone on to become the supplier of choice for over 300 customers got started after a break of a different kind. Jo Bonser has been with Health Care Services in Nottingham for 25 years and joined just a year or so after the company was launched. Jo told us how it all came about. “In 1989 Michael Bonser was running a driving school with his business partner. He was a keen footballer and he broke his ankle and so he was stuck in the office for a while. Someone approached him to ask whether he would be interested in starting a baby nappy delivery service with Silvercross. He looked at the franchise agreement, which was about as thick as Yellow Pages and decided that he didn’t need that, but he liked the idea of doing something new and so they decided to give it a go.” Jo explained that this was before the handy carry home packs of nappies were available and so it wasn’t that easy to buy in bulk and get them home. “Michael bought a van, went to the Cash & Carry, bought a load of nappies and started to promote a door to door delivery service in the local area which went really well. As the customers got to know him, they started asking for other products such as baby wipes, cotton wool and baby shampoo and so the range just grew.” However, it was a call from a local Nursing Home that really started to get the business on the track that it has followed for over a quarter of a century. “The caller said that they had heard that Michael supplied baby nappies and wondered whether he could get an adult range. Michael said that he was sure that he could, but he knew nothing about incontinence products at the time. He contacted a supplier, went on a training course for a day, brought in the product and supplied it to the Home and then wondered whether there were other Homes that would also be interested. It turned out that there was only one other company supplying the products in the area and so the new service gave customers a choice. It seems that our delivery service was a

Jo Bonser has spent 25 years in a company that started out after a change of direction

bit quicker and so that’s really how the business started.” According to Jo, the same thing happened regarding building the range. “Customers started asking whether Michael could supply other products and so wipes, aprons, gloves and all sorts of other items were added and that’s how the business has grown. We now supply 1000’s of items and we sell anything from a disposable glove to a profiling bed. We’ve been keen to develop a range which means a customer doesn’t have to shop anywhere else. Our focus has always been to supply what the customer is asking for and we have never been frightened to add products to the range. In fact we believe that we are “It turned out that there was one of the most only one other company active companies around when it comes supplying the products in the to taking on new area and so the new service products. We listen to the customers and gave customers a choice” react to what they are looking for.” A good example of that is a product range that the company is the exclusive distributor for in the UK. It’s a range of food moulds to improve the appearance of pureed meals. “A couple of customers started asking for them and we sourced them from Australia eventually and now we sell them to care homes all over the UK.” The business was running for 18 months or so before Jo got involved. Her background was in sales. “I was trained ‘American style’ by Budget Rent a Car.” The business doesn’t have a huge number of people employed, but as Jo says, they never really wanted to be huge. “I think we are quite niche and we are about relationships, not sell it cheap and stack it high. We are more about good advice, good quality and innovation. I

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would think that 80% of our business is done locally as we are able to provide that personal response. We do have contacts up and down the country and we have a flagship customer on Harley Street too, which we have been trading with since 2006.” The business is up against some very large companies but Jo is confident that it can compete. “Our customers do have options to buy from national companies. I would say that we are competing due to our quality and service, competitive pricing and added value. When you are dealing with some of the very large companies, you aren’t an individual, simply an account number. People still appreciate that we provide accountability and traceability and they trust us. We very rarely get complaints, but when we do we treat them very seriously and work very hard to make sure we end up with a happy customer. Complaints can actually be good for a business as they highlight areas that you need to get better at, but it’s really all about how you handle them when you get them.” There is a small retail showroom too for mobility and homecare products. “People kept on knocking on our door asking whether we could supply the products to the general public and so it made sense. We do a fair amount on the servicing side too, both with the public and in the homes with LOLA testing.” Jo tells us that the marketplace can be a bit challenging. “It’s very tight when it comes to pricing. People are looking very closely at their spend, particularly with the Living Wage coming in next year, I think that is going to have an impact. I think that the Four Seasons Group have said that they believe it will cost them £40 million over the next five years after it is introduced.” “Our philosophy is very much to educate people to buy wisely” Jo says. “We are very passionate about quality and our message is that you get what you pay for. It’s not an easy message to get across but we try to bridge the gap between the business owners and the people who work on the floor. We try to get them to understand that, when they are buying cheap, they are buying twice.”

The business has been built through listening to what customers want

A good example, Jo says, would be of one of the biggest areas spent in care homes, gloves. “We hear all the time that the proprietors are buying cheap gloves, which they have never tried and that they are ripping when the care workers put them on and so they are wearing two pairs every time – they are double gloving and so the message there is very clear. We buy from the reputable suppliers we have used for many years and we don’t tend to chop and change and so the customer will get consistent quality from us while some other companies might spot buy to save a penny here and there, but then the customer gets different quality products at different times. That’s why we appeal maybe to the mid to high end of the marketplace, which we are happy about.” Jo says that she is very hands on in the business. “We think it’s important. For example, I look after the top 20 customers in the business. That’s something that I was taught many years ago – don’t let anyone but yourself look after the top customers “People still appreciate that as they won’t get the we provide accountability and level of service that you will provide them traceability and they trust us” with.” At the beginning, she was even more hands on. “When I first started I used to go out to the customers, sell them the products, come back to the warehouse, put my jeans on, load the van and then go out and deliver the products that I had just sold. The customers thought that was great.” Jo is very positive about the future, but believes the company will have even more of a ‘specialist tag’ in years to come. “I think that we will become more specialist in our field because of our interest in developing our skills and understanding all the legislation and changes that are happening in the industry.” To get in touch with Jo, call 01773 713713. The website is at www.hcsuk.co.uk

round up #BathingIsBetter campaign launches

Footy donation from R82 R82 UK has supported The Frame Football Association with a series of walking frame donations so more young disabled players can enjoy the beautiful game. Frame Football is a new activity in the UK set up by amateur football coach, Richard Seedhouse based in Coventry. Many Frame Football players use crutches to assist their mobility but utilise a wheeled walking frame to support them when they play. R82 is gifting eight Crocodile Walkers to young players in the coming months. Jon Preater, R82 Managing Director, handed over the first Crocodile Walking Aid to Fin Jones during a Saturday morning training session.

Abacus Healthcare has launched a communication programme to educate healthcare professionals, families and disabled bathers about the benefits of accessible bathing versus adapted showering. Social media channels such as Twitter and Facebook will provide key platforms for discussion regarding the subject with a view to all participants including ‘#BathingIsBetter’ in their comments and posts. The company says that, despite a bathing culture in the UK, many Disabled Facilities Grant (DFG) approvals and professional recommendations are tending towards bathroom showering adaptations instead of new hi-lo baths. You can read more about this story with links to the new campaign on the THIIS website. Just search for ‘Abacus’

Exhibition Diary 21-22 September 2016 – Moving & Handling People North Newcastle Racecourse - www. movingandhandlingpeople.co.uk/north

Dusseldorf. www.medica.de

September 25-26 2016 – Trade Days – NEC – www.tradedays.co.uk

November 23-24 2016 – The OT Show – NEC – www.otshow.co.uk

September 28 - October 1 2016 – Rehacare – Dusseldorf – www. rehacare.com

December 7 2016 - (OTAC) Occupational Therapy Adaptations Conference - Hilton Hotel, Newcastle Gateshead, Newcastle Upon Tyne. www.otac.org.uk

October 5-6 2016 – Independent Living Scotland – SECC - www. independentlivingscotland.org October 11-12 2016 – The Care & Dementia Show – NEC. www. careshow.co.uk November 1-3 2016 – Medtrade, Atlanta. www.medtrade.com November 14-17 2016 – Medica –

70 www.thiis.co.uk

November 17 2016, EventCity, Manchester - Kidz to Adultz Up North -www.disabledliving.co.uk/Kidz/North

February 28 – March 1 2017 – Medtrade Spring - Las Vegas - www. medtrade.com March 28-30 2017 - Naidex National – NEC – www.naidex.co.uk April 26 2017 OTAC (Occupational Therapy Adaptations Conference) -St David’s Hotel and Spa, Cardiff. www. otac.org.uk or call Sally on 02921 900402

January 30-February 2 2017 - Arab Health, Dubai. www.arabhealthonline. com

September 20 2017 OTAC (Occupational Therapy Adaptations Conference) - Hilton Hotel, Drake Way, Reading. www.otac.org.uk or call Sally on 02921 900402

February 15 2017 OTAC (Occupational Therapy Adaptations Conference) - Osprey Hotel and Spa, Dublin, Ireland. www.otac.org.uk or call Sally on 02921 900402

December 13 2017 OTAC (Occupational Therapy Adaptations Conference) - Sheraton Grand Hotel, Edinburgh. www.otac.org.uk or call Sally on 02921 900402

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New organiser for Naidex as i2i sell The PRYSM Group has completed the acquisition of Naidex from i2i Events.

www.movingandhandlingpeople.co.uk

The Bristol-based company is home to such shows as Farm Business Innovation, winner of the Best Trade Show award at this year’s Exhibition News Awards. There is a portfolio of over 25 shows across the UK, from ‘The Business Show’, which attracts over 25,000 businesses each year, to the niche, industry specific events, such as ‘Legalex’. MD Nick Moss said: “Naidex has been part of the British exhibition scene for over four decades now, and everyone at PRYSM is now itching to get started on organising the biggest and best edition in the show’s fantastic history.” The company has confirmed that the event will continue to run over three days. Event Director

MHP16_Ad6_North.indd 1

72 www.thiis.co.uk

Paige Lewin added: “We have great plans for the show, and I can’t wait to implement our core values of education, innovation, and providing unparalleled opportunities for our highly targeted range of visitors.” Alison Willis, Portfolio Director at i2i Events, said: “i2i is dedicated to enhancing customer value and extending its global footprint, particularly through our large-scale events that we can geo-clone internationally. With its strong UK healthcare focus, the PRYSM Group is a more natural home for Naidex and we wish them and the event well in the future.” The website for the company is at www. prysmgroup.co.uk

The new Event Director for Naidex, Paige Lewin

Wednesday 21st & Thursday 22nd September 2016 @ Newcastle Racecourse High Gosforth Park Newcastle-upon-Tyne NE3 5HP The essential CPD-certified learning event for moving and handling people in healthcare includes sessions on single-handed care, bariatrics, dementia, paediatrics and the latest regulations y hands-on workshops with equipment y co-located with DNEX2016 y £325.00 standard rate, or £195.00 each for groups of three or more (excluding VAT) DLF is offering 3 free places to Moving & Handling People North. Simply email your contact details to mhp@dlf.org.uk by 31st July Disabled Living Foundation

Tel 020 7432 8006 Email mhp@dlf.org.uk Web www.dlf.org.uk Reg Charity No 290069 6/22/2016 4:18:07 PM

jobs on offer

Sales Team Member

Operations Manager

East of England: East Anglia, Lincs, Northants, Essex, Herts, Bedfordshire and North East London

South West (H/O Bristol/North Somerset)

You will be joining a growing business in this newly created position, we will ask you to contribute to the future success in a number of different ways. You will be able to make significant differences to young people’s lives. Dealing directly with our clients and in conjunction with healthcare professionals carry out joint assessments to provide the best solutions. You will contribute towards the development and improvement of the Chunc brand going forward with feedback from your experiences in the field; this will be valued and appreciated. In addition you will have the opportunity to present and demonstrate the Chunc brand at In-service clinics and other facilities as well attending Exhibitions and Trade Shows. To join us you will need to have a successful background in either a sales role for Special seating, as a Rehabilitation Engineer, Physiotherapist or Occupational Therapist with the relevant experience in seating and posture Home based, ideally located in the region where your responsibility lies. Highly organized, you have the ability to develop successful working relationships. Confident when training, demonstrating and presenting. You are driven, results orientated and keen to go the ‘extra step’ to achieve. For further information or to apply please by sending your details to Tim Dines to tim.chunc@googlemail.com

Area Sales Manager Based within the M25 Full product training will be given, however a background in moving & handling sales would be beneficial. The role will cover a sales territory encompassing the M25 and Central London. Location for the territory is potentially flexible dependent on the home location, suitability and experience of the candidate. Recent similar experience and able to demonstrate success. A self starter with a “can do” attitude who cares about doing the job correctly. Strong relationship builder. Excellent presentation skills. Competent computer skills, office etc.

The Package • A competitive rate will be paid to the successful applicant dependent on skills and experience • A laptop and mobile phone • A company vehicle • Auto-enrolment pension with an employer contribution after a deferred period

To manage and maintain Health & Safety related issues on site, enforcing organisational standards in line with company accreditation

The candidate will need to need to be organised and focused, with the ability to work to tight deadlines with changing priorities, managing one’s own time and the time of others. A highly self-motivated, flexible and positive ‘can do’ attitude is crucial to success in this role. Candidates will also have to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Should have a background of working within the healthcare industry, managing a range of operational activities

Main Duties To manage day-to-day activities enabling the business to plan, direct and co-ordinate the daily operations and scheduling of Service Engineers To manage part and product orders, driving activities whilst ensuring that we consistently deliver to the highest standards

To manage and maintain quality services by establishing and enforcing organisational standards in line with company accreditation Preferred Skills and Experience

Should have management experience, preferably in operations Should have a strong knowledge of Office & Excel spread sheets Salary/Company Benefits • • • •

£25k (negotiable) + performance bonus 25 days Annual Leave Pension On-going training, development and performance reviews

To Apply To apply, send a CV and a small paragraph/ covering letter to: amy.ackerman@medserveltd.co.uk

To manage and adjust inventory records to reflect product movement, notifying departments when supplies are low To manage supplier accounts, comparing and researching the market place

www.chunc.com

Ergolet design and manufacture a high quality range of mobile and overhead hoists, showering and toileting products, patient slings and rehabilitation/walking aids. With a Head Office in Denmark, a state of the art production facility in Poland and a UK base in Stockport, Cheshire. Due to continued expansion, Ergolet are looking to recruit an Area Sales Manager to join the UK team. The main duties are to support and grow the dealer network and to promote the company within the NHS and larger nursing home groups. The applicants will need to be single minded and focused on delivering results.

Medserve offers a wide range of flexible servicing and maintenance packages across a range of medical, mobility and healthcare equipment. With over 20 years experience within the industry we are committed to improving quality of life for our patients within both the public and private sector. We are therefore interested to hear from people who have the skills and experience to join our team.

• 28 days annual holidays including bank holidays • Company sick pay after qualifying period • A generous Bonus Scheme

Check the ‘Jobs On Offer’ section of the website for more opportunities

To apply Please submit a covering letter stating current salary with CV to sales@ergolet.co.uk The closing date is planned for 31st August 2016 but may be closed earlier if there are enough applications received; applicants are encouraged to apply as soon as possible to avoid disappointment. Please note that the successful

candidate will be required to undergo an Enhanced DBS check. No agencies please. Ergolet is an Equal Opportunities and Age Positive Employer.

www.thiis.co.uk

training diary

Doing any training? If you are providing training for the trade, then simply send us the details of the course, the date, any costs, the venue and the contact for booking places and we’ll include it in the Diary. Email info@thiis.co.uk with any details you have. SEPTEMBER 2016 BHTA - Pressure Care Awareness September 7th 2016 – Wellingborough - BHTA/H&AT member £292+VAT. Non Member £360+VAT Electric Mobility – Servicing / Maintenance & Fault finding for Rascal Mobility Products – September 7th 2016 - FOC including Lunch. Medilink - Social Media skills training -Twoday Social Media course – September 13/14 2016 – Leeds. £995 for large companies and £495 for sector SMEs. Pride Mobility - Introduction to Pride Mobility Products Technical Trouble Shooting – September 21/22 - A deposit is required for each delegate that you wish to attend the Pride training. This will be returned to you once the specific training has been attended. JCM - Specialist Seating – September 22nd 2016 - JCM Academy, Peterborough. Global Training by Silvalea – September 22nd 2016 – Insitu Slings -Interactive Online Training - FOC. BHTA - Decontamination and infection prevention - Tuesday 27th September 2016 - BHTA Wellingborough - £72.00 (£60 + VAT) per person including lunch

OCTOBER 2016 Global Training by Silvalea – October 5th 2016 – Toileting slings and their safe use Interactive Online Training - FOC. Global Training by Silvalea – October 6th 2016 – Understanding clip fixing slings Interactive Online Training - FOC. JCM - Technical Training – October 6th 2016 - JCM Academy, Peterborough. Medilink - Innovation strategy course - Twoday Innovation and Business strategy course – October 11-12 2016 – Leeds - £995 for large companies and £495 for sector SMEs. Global Training by Silvalea – October 12th 2016 – How to measure and complete the custom made form - - Interactive Online Training - FOC.

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Global Training by Silvalea – October 13th 2016 – Rehabilitation Aids - Interactive Online Training - FOC.

prevention – Wednesday 23rd November 2016 - BHTA Wellingborough - £72.00 (£60 + VAT) per person including lunch

BHTA - Healthcare and Assistive Technology - October 19-20 2016 – Wellingborough. BHTA/H&AT member £465+VAT, Non Member £590+VAT

Pride Mobility - Introduction to Pride Mobility Products Technical Trouble Shooting – November 23/24 2016 - A deposit is required for each delegate that you wish to attend the Pride training. This will be returned to you once the specific training has been attended.

Pride Mobility - Introduction to Pride Mobility Products Technical Trouble Shooting – October 19/20 2016 - A deposit is required for each delegate that you wish to attend the Pride training. This will be returned to you once the specific training has been attended. Global Training by Silvalea – October 26th 2016 – Amputee Slings - Interactive Online Training - FOC. Global Training by Silvalea – October 27th 2016 – Safe use of transfer aids - Interactive Online Training - FOC.

NOVEMBER 2016 BHTA - Stoma and Continence Support - November 8-9 2016 – Wellingborough - BHTA/H&AT member £449+VAT. Non Member £562+VAT Global Training by Silvalea – Overview of paediatric sling – November 9th 2016 Interactive Online Training - FOC. Electric Mobility – Servicing / Maintenance & Fault finding for Rascal Mobility Products – November 9th 2016 – Ilminster - FOC including lunch. JCM Academy - Specialist Seating November 10th 2016 – Peterborough Global Training by Silvalea – Specialised and bespoke slings - November 10th 2016 Interactive Online Training - FOC. Global Training by Silvalea – Understanding basic sling shapes and their uses November 16th 2016 - Interactive Online Training - FOC. Global Training by Silvalea – In-situ slings - November 17th 2016 - Interactive Online Training - FOC. BHTA - Decontamination and infection

CONTACTS FOR BOOKINGS Invacare – Call Joan James on 01656 776283 or email jjames@ invacare.com Global Training by Silvalea - +44 (0) 1626 331655 info@silvaleaglobaltraining.com or visit www. trainingbysilvalea.com Quantum Rehab – Call Debbie on 01869 324600 or email sales@ quantumrehab.co.uk Pride Mobility – Call Dave on 01869 324600 or email service@pridemobility.co.uk R82 UK Ltd – Call 0121 561 2222, or email Martyn Davis on mda@r82. com Electric Mobility - Call Hayley Acton on 01460 258158 or email hayley. acton@electricmobility.co.uk JCM – Contact Rachel Davis on training@jcmfactory.co.uk MediLink – Contact Emma Lister, Medilink Skills Coordinator, on 0114 232 9277 or email e.lister@medilink. co.uk BHTA - Contact Nigel Woods at nigel.woods@bhta.com or call 0207 702 2141

The

our Y e v r Rese e For Plac

On the Day...

2016 t s u g u 22nd A

Launch of our new British Manufactured Lift Chairs Pride Mobility Products will be launching a brand new range of exclusive lift chairs, which have been designed and manufactured in Britain. The Hudson range has been developed to feature exclusive comfort and positioning, whilst based on a sophisticated British design. The range was named on behalf of Guy Hudson, who worked as part of our Pride external sales team. Guy was a well-respected and liked figure at Pride Mobility, and is dearly missed.

The Hudson range

Live Auction and Raffle Prizeâ&#x20AC;&#x2122;s...

Bring a van and take what you can! There will be a live auction throughout the day, which will be for our lift chair and scooter ranges. So ensure to bring a van! During the auction we will be announcing the winners of our raffle. All proceeds through the raffle will be donated to AMMF, who supported Guy and his family through his illness, and conduct specialised research into the causes, methods of earlier diagnosis and effective treatments for cholangiocarcinoma.

Pride Open Day

Additional Launches The New

Pride Leather Range

At: Pride Mobility Products Ltd, 32 Wedgwood Road, Bicester, OX26 4UL at 10.30-16.00 RSVP BEFORE: 17th August Reserve Your Place: sales@pride-mobility.co.uk Tel: 01869 324 600 Fax: 01869 323 070

Food and Drink will be Served on the Day

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LIFTI HANDNG LE!

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Minimo PLUS

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HEAVY ON FEATURES, LIGHT TO LIFT

LITHI BATTEUM R WE IG H I NG Y ONLY

01787 882244

2.6KG !

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SALES@TGAMOBILITY.CO.UK

WWW.TGAMOBILITY.CO.UK

Team of the Year 2011 & 2015

The UKâ&#x20AC;&#x2122;s leading range of mobility products since 1985

25/07/2016 10:11

THIIS is produced by BHTA Engage: 2-4 Meadow Close, Ise Valley Industrial Estate, Wellingborough, NN8 4BH Tel: 01933 278 086 E-mail: newsroom@thiis.co.uk Providing news and views in

the trade since 1999 BHTA Engage Ltd. All rights reserved. No part of this publication may be reproduced or used in any way without the written permission of the publisher. The views expressed in this publication are not necessarily those of the publisher and although every effort has been made to ensure that the information is accurate, the publishers take no responsibility for errors or omissions.